Comfort Inn & Suites Airport West - Indianapolis

The Desk Clerk was the best thing about our stay.....she (Teresa) i think that was her name.....was very kind and did everything she could to make us feel welcome.

Genuine Hotels.com guest review

Definitely, not a good experience. No information was provided about the hotel being under construction/renovation. Photos looked very nice, but when we arrived nothing that was offered was available. Employees did not make any effort to help us or make the stay more comfortable. Not even on demand channels were available!

Genuine Hotels.com guest review

Staff were very helpful and polite to each other (unusual!).

Genuine Hotels.com guest review

There was a major renovation going on that I was unaware of. But for one night no big deal. The room was ok and the staff was friendly.

Genuine Hotels.com guest review

Booked the room online and it said nothing about remodeling. They refused that I get a discount. The hallways were made of tarp and all you could here in the morning was banging. No flat screen TV. And the box TV had a big line through it so you couldn't see anything. The bathroom sink was clogged also. DO NOT STAY HERE!

Genuine Hotels.com guest review

Well we were looking for a very relaxing saturday night after a very long winter and got a very bad eye opener. We booked the room on friday and wanted to us the exercise room and the pool, only to find that it was all closed and under construction.Why were we not told ! we got their and couldn't change that late. We checked in and went to our room […] the tv was terrible. We asked the girl at the counter to fix it she said she would take care of it and she got the tv replaced but the reception wasn't any better. The complimentary breakfast was terrible no place to sit and eat. We had a very bad week end and we won't be back. Read more

Genuine Hotels.com guest review

Worst place i have ever stayed. Management was arguing in the lobby there was no play area like it said. Pool was freezing nothing worked right in the rooms. Horrible!!!!!!!!

Genuine Hotels.com guest review

Needed a room for a decent price. The pool was so warm, the room was good, but the tv in our riom sucked. We were only given one set of towels in the room and when asking for more the reception person gladly gave us more along with pool towels. She was great, funny too. I would stay there again.

Genuine Hotels.com guest review

Booked a king room. Received 2 doubles. Amenteties said refrigerator and microwave however neither we're in my room. Parking was a nonexistent due to some construction and shared lot with other hotel. Not too pleased. Breakfast was lacking due to large crowd maybe?

Genuine Expedia guest review

The staff was very pleasant. The stay was nice but the beds were horrible. They sunk in the middle. We all woke up with back aches.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Broken elevator, "breakfast" was coffee, towels were shared by the pool so they were rough and in terrible condition, and our toilet never flushed. Needless to say, the out of date tv slow Internet and loud at all hours lobby were of no help. We will never spend our money there ever again.

Genuine Hotels.com guest review

Room was clean. Staff friendly and courteous. TV was old and could definitely used an upgrade- as it was straight static when turned on initially.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The rooms do not have microwaves or refrigerators like it says. You can't even order movies. They barely have any channels. There is no room service and there was not a playroom. It was the worse place I have ever stayed. I was truly disappointed.

Genuine Hotels.com guest review

Hotel is in disarray. Staff very unfriendly and unaccomadating. Website showed a nice looking childrens playground. Was torn out. Child was very dissappointed. Website showed flat panel tv screens, our rooms did not have them. Vending machines were practically empty. Took a long time to get crib requested. Was told by staff the shuttle driver would […] have to get it. Hotel was not busy. Staff very unfriendly. Was told by staff this hotel is changing hands and would be revamped. A week prior there had been heavy snowfall and parking lot was barely plowed out, very icy-very unsafe. Alarm clock did not work. Did not want to hassle the staff by asking for a new one. Poor quality, poor service. Misleading internet site. Read more

Genuine Hotels.com guest review

We did not eat in the breakfast area. The manager was quite pleasant and accomadating. When first arrived late at night, both night clerks were on the phone for a number of minutes. I felt like physical guests standing in their lobby waiting to get checked into their room, should get priority before phone calls. It was difficult to get to the hotel. […] We could see it but it was the furthest from the main highway yet somewhat adjacent to the interstate. We had to turn around once because it was a different hotel. Read more

Genuine Expedia guest review

The hotel room was too cold, heather not working properly, parking lot too far, tv and control remot not working only few tv channels a give only a down hand:-(

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Picked this hotel for the free shuttle to the 8 second saloon. It was nice and the shuttle was great, but the room said it had a refridgerator and a microwave and it didn't.

Genuine Expedia guest review

Internet was slow and kept kicking us out. Wish they had a hot tub.

Genuine Hotels.com guest review

Clean, modern room; friendly staff; slow elevator; a little awkward to get to as it is behind a walmart and another hotel.

Genuine Expedia guest review

Terrible...the hotel was supposed to be "non-smoking" but our room smelled like an old smoking room... and then we smelled the fresh smoke coming thru the vents! The hotel was located in the back of 3 or so hotels and when we returned there was NO parking in our lot. Then they cleaned our room and we returned late and guess what...no towels. At breakfast, […] the coffee pots were empty and the food was stale...these were simple things that could be easily fixed but we thought it was very poorly managed hotel and definately NOT worth the price! And we were the fans that were in a good mood because we had won our game!! Read more

Genuine Hotels.com guest review

Hotel was fine overall. Bathtub did not drain well, needed to be plunged.

Genuine Expedia guest review

wonderfull hospitality

Genuine Hotels.com guest review

Not a bad stay.Things were fine until i opened my fresh folded towel after a shower and found a massive wad of a hairball tucked inside the towel...lovely!...lol

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This was a last minute booking as I was coming to see my daughters run the marathon. For the price we paid I didn't expect much and was very pleasantly surprised. It was a short, easy ride to downtown the next morning. I would stay here again.

Genuine Hotels.com guest review

EXHAUSTED UPON ARRIVAL - BED OK COMFORT WISE OLDER HOTEL - NOT MUCH CLOSE Y FOR DINNER OPTIONS.

Genuine Expedia guest review

I've stayed here before and always had a good experience. Saw some of the same faces which is always nice. I'll be back again when I'm in Indy.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel was nice, but there were no refrigerators or microwaves in the rooms, as stated in the ad!!

Genuine Hotels.com guest review

I thought the front staff was nice, the lobby was clean, our room was clean but the window was cloudy and it had a crack from the top to the bottom. I actually thought that I would go and ask for another room but we had already unpacked and was heading out for the night and we were leaving in the morning. The room was on the 4th floor so safety was […] not a concerrn. Why would a hotel use a room with a window that was cracked, when they clearly had many other rooms that they could have put us in, I guess they really didn't care. Read more

Genuine Expedia guest review

The bed was nice, but we had a king bed with pillows half the size of twin pillows. no fridge or microwave. We went to the 8 second saloon and only had to drive .7 of a mile to hotel so that was great. the elevator sounded bad and smelled hot like wires were hot. but the over all i would have to give it a 3.5.

Genuine Hotels.com guest review

The overall price of the hotel and quality was good. The pool area could use some maintenance though. I did find that Hotels.com misinformed me. There is NOT a hot tub in the pool area. This is a whirlpool and it is the same temp as the pool and there are no jets. Also, our room amenities did not include a microwave or refrigerator as it was listed. […] The room was clean and the shower had good water pressure. (this is huge for me) The hotel manager was very friendly and we enjoyed the staff overall. I would stay here again. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The room was fine and the bed was very comfortable.. My flight into Indianapolis arrived late at night, and I selected this hotel because it is close to the airport. Even with a GPS in the rental car, I had a hard time finding the hotel. They are in a shopping center with a Sam's Club and several other hotels. However, the Comfort Inn's sign was out. […] I finally called the hotel, and the person at the front desk gave me great directions. Read more

Genuine Hotels.com guest review

rooms were great. excellent breakfest. only thing i would suggest would be flat screen tv

Genuine Expedia guest review

I've stayed in several of the Fairfield Inn and Suites in the area (similarly priced) and have to say, they are a much better value. I thought I'd give this hotel a try as it's location was more centrally located for my business needs. This hotel is definitely showing it's age. The lobby and dining area smell very musty and appear to have last been […] remodeled in the early 80's. Hotel staff were cordial but not very helpful. My room was clean but the lighting was horrible. I know CFL's are an energy efficient alternative to incandescents, but you can step up the wattage so the guests don't feel like they're in a cave. The air conditioner in my room struggled to pull the humidity out of the room and couldn't maintain any sort of temperature. As I said I'd shop around for some alternatives. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The room was good and clean!The room was close the drag strip!

Genuine Expedia guest review

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Genuine Hotels.com guest review

Was here on a one day business trip. The prices were high due to the events of the weekend. However, the room was just about average mainly because it was clean. The a/c made a terrible noise all night so that was discomforting. Okay for business travelers, not fit for families.

Genuine Expedia guest review

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Genuine Hotels.com guest review

First off I would like to inform you that I am 8 months pregnant & the all the only good thing about this hotel was the fact that the bathtub in the roomwas nice....(the jetted tub) thats it. Check in was pretty easy, we got the key to our room went up to the fourth floor & walked in & was pretty impressed except for the fact that it was advertised […] that we would have a mini fridge in the room. Went to turn the air on, (it was about 96 outside) & all that came out was warm air. I went downstairs to let them know about the room and they offered me another room, I told them that i would switch rooms when I came back. We arrived back at the hotel at around 11pm & I notified the gentelman at the front desk about the room. He looked discusted that I wanted another room, told me that the room I was in is supposed to have a mini fridge. I informed him that I was well aware of that, and that the room indeed did not have a fridge and the air didnt work. We let ourselfs into our "new" room, that room had no fridge either, I called the front desk to inform them that this room had no fridge either & the gentelman then responded "I dont know what to tell you then, cause that room is supposed to have a fridge also. I dont know what room will have a fridge then." I got pretty upset and said fine then. The room was so hot all night long that I slept about 2 1/2 hours and spent the rest of the time in the tub filled with cold water. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Well, I was very dissapointed because I chose this hotel, Comfort Inn Suites Indianapolis, Airport because of your posted online photos of the "Kids playroom with the slide and arcade what a scam there were 2 sit down arcade games and no room with ballpit or slide with arcade games. Also I booked a room with 2 queens and was given room keys on the second […] floor which didnt even work and was told they didnt have another room with 2 queens and that the computer shouldnt have booked that room was a specially locked room?!! I booked this online ahead of time was inconvenienced having to go to 3rd floor for room with king size and pull out couch not even what I wanted!! The only working ice machine was only on the first floor. This was a poor quality hotel probably would not stay at comfortn Inn hotels again Read more

Genuine Hotels.com guest review

The hotel was very clean, as was my room. The staff was friendly and helpful. The breakfast is hot with a good variety to fit most people's diet. The coffee wasn't that great, but I'm not too picky. The hotel was easy to get too since it's right off the interstate.

Genuine Hotels.com guest review

Hotel was a good value.

Genuine Hotels.com guest review

Overall hotel was okay but my stay left me with a bad taste. I arrived and the night manager gave me a room that was already occupied! Then I had problems with getting access to the internet. This all led to unrest and lack of sleep for me. The only reason I reserved the place was because it was cheap and had free shuttle to/from airport. Next time […] I will look for another place. I gave this only a 3 average rating but room was a four out of five. Read more

Genuine Hotels.com guest review