"Great Hotel in the Greater Muskegon Area"
This is a very well kept up property. My family stayed over the Labor Day weekend. My grandchildren had a great time in the pool! It is close to shopping and area attractions. The room was beautiful and clean with very comfy beds.We will definitely stay here again when visiting my family in Norton Shores.Genuine Hotels.com guest review
Stayed here during Labor Day weekend with my family. Hotel is fully booked. First, the hotel is near the attractions Muskegon has to offer including the lake. 20 minute drive to Grand Haven. Our room is spacious with lake view. Breakfast is good but just needs more varieties. Free parking is great. The hotel just needs some updating with new mattresses, […] the electric outlet in our room is broken. My biggest complaint during our stay was that there's no restaurants walking distance from the hotel. All I saw were bars and taverns. Not good If you have kids in tow. Read moreGenuine Hotels.com guest review
"Has to be one of the smallest bathrooms......"
Very clean with water view in the distance. The bathroom was very small, what can you do about that? May I suggest to make the door swing out if there is room to do so? Keys didn't work well, but that seems to be a common theme for quite a few hotels. Staff was ok. Overall it was decent.Genuine Hotels.com guest review
"Ok but needs better curtains"
Best in muskegon but needs curtains that block lightGenuine Hotels.com guest review
"Way over priced"
Where to start when the person booking me in said" why didn't you call us direct we could have saved you allot of money." My flags went up. The room was "clean" we found that we were booked a hot tub in our room. OK no problem but it took over 1 hour to fill it by then the water was to cold to use it. I spent over 55.00 of a meal for to was just a rip […] off. Guest kids were running through the dinning room bare foot and in night clothes at 10:00pm. the staff never blinked an eye about it. This is the frist and the last time I use hotel.com. Read moreGenuine Hotels.com guest review
Really nice hotel, staff was very friendly, accommodations were very clean. Would definitely stay there againGenuine Hotels.com guest review
Hotel was decent for one night stay with family . Close to michigan adventure. Pool and hot tub area were not very clean. Hot tub water was about a foot low as was pool. Overall okGenuine Hotels.com guest review
"Gets the job done but not much more ...."
The hotel itself is generally fine but compared to the price ($160+ night) its just not worth that much. It is Holiday Inn after-all, but I'd expect much more value for that price regardless of the brand. The room was comparable to a $100-$120 night, say, Hampton Inn with small microwave and mini-fridge, a desk (well, table really), a chair (too large […] to easily move around and not comfortable to use at the desk/table itself. The beds were comfortable enough and the room was generally clean. The bathroom was fit for purpose but barely fit for use ... what I mean is that the toilet had a lazy/slow flush, the shower water pressure was poor (both in the night and in the morning), the tile work was shoddy, the fiberglass surround in the tub/shower had holes in it (where a soap or wash cloth bar used to be) which were fully exposed so water from shower was easily going into these 1 inch jagged holes. The pool looked nice but the water was hazy. The pool also had an odd liner in it which didn't quite meet and cover corners. It felt like a cheap cover-up instead of adequate maintenance or repairs of the original pool. The surrounding area is an odd-mix of an attempt of a down-down atmosphere surrounded by dock and industrial business. Odd area for sure. Read moreGenuine Hotels.com guest review
For the price, this was an average stay. Service was good, the room was as advertised. General condition of the hotel was okay. We did not visit the pool or fitness center.Genuine Hotels.com guest review
"I'd stay again"
I'd stay again. The hotel is only okay but that's really all I was looking for. Rooms are small. We did have an issue with the sink in the bathroom backing up & maintenance had to take care of it in the middle of the night which was a nuisance. The staff was very nice but a middle of the night wake up call from maintenance was disconcerting. All in […] all, you get what you pay for. I didn't pay for a resort & I didn't get one :) Read moreGenuine Hotels.com guest review
Not so great explanation of the breakfast policy of the hotel on hotels.com. However the Holiday Inn did work with us to fix the misunderstanding. Hotels.com only said that breakfast was included with our room but didn't explain that we get $20 vouchers per night. Not completely free. Next time I'm just calling the hotel myself.Genuine Hotels.com guest review
It was great. We were two families and it was a sold out weekend. Kids and adults had fun. We went swimming in the awesome pool early in the morning. Fun.Genuine Hotels.com guest review
"Michigan adventure stay"
this is our second year staying here, but next time I think I'll stay at the shoreline across the street. Last year we did not have a good experience, this year was ok. My biggest complaint was after a long day at Michigan adventure we were really looking forward to the hot tub, but the hot tub was broken in the pool area and when asked at the front […] desk they said they were waiting for parts. Restaurant food is just ok, and they were out of many menu items. Hotel is close to Michigan adventures, only a 15 min drive. Read moreGenuine Hotels.com guest review
$200 (incl. Tax) was too much for a tiny room with no continental breakfast, mini fridge, microwave, or bathroom fan. A/C didn't work, but they fixed it. Too cheap to cost that much.Genuine Hotels.com guest review
the staff was fabulous & the hotel was clean. very happy with our stay.Genuine Hotels.com guest review
Best nights' sleep I ever had in a hotel- great access to a bike path for running!Genuine Hotels.com guest review
The view from my room was great. The bed and pillows were VERY comfortable. When we asked for more pillows, we received them right away! The price was right for a stop over on our way north. The lobby restaurant was nice, the food was great!Genuine Hotels.com guest review
"great place to stay"
This is not the first time staying in this hotel and it will not be the last time, it is in a great location for my final destination with easy access to the highway.Genuine Hotels.com guest review
Shaved hair on bathroom floor, footprints on jacuzzi steps(in room) and filthy window ledge. Desk sent maid. Still nasty hair on the floor, desk called maid again and she was rude to the person at the desk as well as my husband. They people working the desk were nice and tried to make it right but I would not ever stay here again.Genuine Hotels.com guest review
The hotel was great and so was the location. My daughter loved the pool. Would definitely stay again. I paid extra for breakfast and received a $20 voucher for breakfast and when I got there learned that kids under 12 eat free so it worked out great for dinner and breakfast!Genuine Hotels.com guest review
clean and comfortableGenuine Hotels.com guest review
"Bad start, decent ending"
We waited 15 minutes at the front lobby before someone came to check us in, and this was a holiday weekend during dinner time, not like it was middle of the night. They then charged my card twice, but the manager was able to remove the 2nd charge and the hotel room was very nice. The only thing it was missing was fridge and microwave, which was disappointing […] but the bed was comfortable and it overlooked the lake. Read moreGenuine Hotels.com guest review
"Not your money's worth."
The overall hotel is great. But the service is poor. The ladies at the desk are nice and check in is very fast, but they don't know the area very well so can't tell you what there is to do. Have to read about it. The restaurant has very poor service. I think their short staffed or their all new but not new at being a server. So hopefully they get that […] fixed. Other than that I didn't get what I really paid for. The pool area is lame. Mostly for kids. Over priced for what they offer. Read moreGenuine Hotels.com guest review
Hotel was very pretty and clean. Room was spacious and very clean. Enjoyed the coffee in lobby and room. Staff were friendly. Would've been nice to have a continental breakfast included with rate. Overall a nice stay in a lovely hotel.Genuine Hotels.com guest review
"nice staff, but outdated"
it's a decent hotel. Technically i would rate it a 3.5 but not a 4Genuine Hotels.com guest review
"Convenient, but run down"
The hotel was conveniently located to the wedding I was in town for; however, the hotel itself was run down and uninviting. Wall paper was falling off the walls, there were holes in the walls in the hallways, lighting fixtures were missing along the hallways, etc. The staff was nice and the surrounding area had some pretty decent restaurants and bars. […] The hotel itself just needs some work. Read moreGenuine Hotels.com guest review
"Down town near Lake Muskegon"
We stayed for one night, things seemed fine at check in. Once in the room, we realize that they gave us a room that had a wheel chair accessible bathroom, we did not ask for it. No bath tub, we can live with that. Next day morning trying to take a shower turned out to be quite an ordeal. The shower head holder was broken, so good luck trying to balance […] it or trying to prop it in a shower that did not have a bath tub to hold the spraying water. Was a total mess. Front desk lady was very good and gave us around 40% refund and was apologetic. So good points for her, but I expected better service from Holiday Inn. Read moreGenuine Expedia guest review
Had problem with door lock. Resolved issue quickly. Gave us dinner voucher.Genuine Expedia guest review
Everything was great at the hotel, except for the hot tub. It was very scummy and dirty! The room was very clean and the service at the front desk was very good. Travis in the Third Street Grill was excellent!!! We will be back. :)Genuine Hotels.com guest review
"A hotel close to beach and downtown"
We got a room and found it is not cleaned at all. Had to go back and wait inline for 20 mins to get a new room assigned.Genuine Expedia guest review
"nice hotel for business meeting!"
Nicely designed for parking, dinners and meetings!Genuine Expedia guest review
Couldn't be better....Genuine Hotels.com guest review
"Holiday Inn Downtown Muskegon"
Spent 2 nights here on April 4th & 5th and almost everything was fine. Pillows were not my style, so I would bring my own next time. Also, pool and hot tub were not working. Otherwise a good stay. Breakfast buffet was pretty good. Pretzel balls with jalapeno cheese sauce were off the hook as Guy Fieri would say! Hennessy's Irish bar a couple blocks […] away was a good find... Read moreGenuine Hotels.com guest review
This hotel is very clean and comfortable. It is well kept up andGenuine Expedia guest review
"Nice hotel in Downtown Muskegon."
Hotel was clean and up to standard. However, there was a slight smell of mold or mildew in the bathroom. The King size bed was one of the most comfortable beds I've ever slept in. The staff was friendly and courteous. During my stay the indoor pool was "out of service", what a bummer.Genuine Expedia guest review
There was no tea bags with the coffee condiments. A micro wave would be a nice feature. Room was comfortable and hotel was easy to find.Genuine Hotels.com guest review
"Very nice hotel"
I stay here often. The rooms are large and clean. A touch dated but that isn't so important to me. Overall very comfortable and in the heart of downtown.Genuine Hotels.com guest review
"pool was closed"
The room was nice but the service and people were terrible. Im likely to never use this holiday inn againGenuine Hotels.com guest review
Nice hotel. In an older section of Muskegon but with good places to eat. Staff was very friendly. Will stay there again when in town.Genuine Hotels.com guest review
"great location, nice parking."
really enjoyed it, will stay there again!Genuine Hotels.com guest review
It was incrediibe and the staff was terrific.Genuine Hotels.com guest review
"In town to visit family"
The hotel was in a good location to visit family members. We had maintenance come into our room 3 times to fix the phone (we didn't know it was broken bc we didnt need the phone, they just showed up to fix it). While they were in the room, I voiced concern that the heater was very loud. He shrugged and said "that's just how it is." None of us got any […] sleep because whenever the heat kicked on, which was often bc it was 20 degrees outside, a loud banging and ticking noise would continue for the duration the heat was on. Awful!! Needs updating bad. Read moreGenuine Hotels.com guest review
"Nice hotel overlooking the water"
I can imagine that this is the best spot to be at during the summer months, when I was there late fall, the combination of temperature and the incredible wind off of the lake was quite bone chilling.Genuine Expedia guest review
Pleasantly surprised. Would stay again.Genuine Hotels.com guest review
"Muskegon Holiday Inn"
Nice hotel close to beach. Walking distance to reception hall.Genuine Expedia guest review
"convenient stay after Frauenthal show."
comfortable & convenientGenuine Hotels.com guest review
"Over night stay"
Very delightful stay, the staff was super friendly, rooms clean,Genuine Expedia guest review
Overall good experience. The staff was courteous. The indoor pool was large and clean.Genuine Expedia guest review
"A bit less than expected"
This property was a bit less than a 4.0 in my book. Wi-Fi was not very good. No desk in the room to work from. Had to unplug lights to have outlets for laptop. Poor breakfast options.Genuine Hotels.com guest review
"best of the best"
Hotel staff was super courteous, service and food in the restaurant was exceptional, our waitress Ashley was fantastic , this in all made our trip from Buffalo ny to see the WW2 LST a wonderful trip . .Genuine Expedia guest review
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