Nicely updated facility. Room nice, staff friendly. Great location.Genuine Hotels.com guest review
The staff was wonderful and the location is great. The breakfast tacos were amazing and selection was vast.Genuine Hotels.com guest review
staff was very friendly and helpfulGenuine Hotels.com guest review
"Fine but not great"
Stayed on the 4th floor at the end of the hall. The heating system was old and beat up looking. We were very cold. The room is a nice size but the bathroom was tiny. We purchased the night with the breakfast included. Breakfast was then a $20 voucher which actually didn't cover the entire cost of the breakfast buffet. We ended up with a $1.10 charge. […] Weird. My mom found the internet to be extremely slow. The hotel was a 5-10 minute drive to the ferry terminal. The new farmer's market area is very nearby. The downtown did not look like anything I wanted to check out- not dangerous, just sad and run down. Read moreGenuine Hotels.com guest review
"Nice Hotel & Staff, Old Room"
Room itself was old and appeared to never have been renovated in 30 yearsGenuine Hotels.com guest review
"Strong 3 stars!"
The hotel was great in its day. I received what I paid for , no special deal here. All the amenities are there, they are just worn out. For the price I paid, I could have found a better deal.Genuine Expedia guest review
Booking stated free continental breakfast. When I went down to for breakfast in the morning, the staff bombarded me to provide a breakfast coupon. I did not have one or know of one. She said I needed to get one from front desk. The front desk did not mention this at check-in. Although my hotel booking was for 4 adults, the front desk only gave me a […] coupon for 2. False advertisement and quite the system just to have a simple breakfast. I would have gone out at a local restaurant for breakfast, but the reservation specifically stated continental breakfast and i was tired and pregnant at 6:45am. After all the talking back and forth, the front desk agreed to give me coupons for 4 adults. Not worth it, but I just needed to eat something. Read moreGenuine Expedia guest review
Pleasant. But at your insistence,did I mention theact that all else was very good EXCEPT that your hotel unlike most others was lacking a CONTINTENAL BREAKFAST?Genuine Expedia guest review
"Great Hotel in the Greater Muskegon Area"
This is a very well kept up property. My family stayed over the Labor Day weekend. My grandchildren had a great time in the pool! It is close to shopping and area attractions. The room was beautiful and clean with very comfy beds.We will definitely stay here again when visiting my family in Norton Shores.Genuine Hotels.com guest review
Stayed here during Labor Day weekend with my family. Hotel is fully booked. First, the hotel is near the attractions Muskegon has to offer including the lake. 20 minute drive to Grand Haven. Our room is spacious with lake view. Breakfast is good but just needs more varieties. Free parking is great. The hotel just needs some updating with new mattresses, […] the electric outlet in our room is broken. My biggest complaint during our stay was that there's no restaurants walking distance from the hotel. All I saw were bars and taverns. Not good If you have kids in tow. Read moreGenuine Hotels.com guest review
Nice staff. Ceiling tile in shower fell out while I was in the shower. Rm316Genuine Expedia guest review
"Good location, nice room!"
It seemed that were not a lot of hotels in the area (or at least little came up on a search) and I was cautious about staying in a smaller, no name hotel as I had bad experiences using no name hotels in the past. To be honest, I only selected the Holiday Inn because it was a franchise; the "devil you know" idea. I was pleasantly surprised when I went […] inside of the Holiday Inn, since the outside looked a little dated. The Holiday Inn was clean and looked new or at least recently updated. The lobby was very nice and it looked like all the carpet was new, newer or really well kept. The front desk/receptionist as very nice, my room was clean and the bathrooms were nice. The location was really nice, overlooking the street with several high rises to look at. The restaurant inside the hotel was great. The food was really good, lots of choices and had a great street view with a urban "Downtown" feel. The staff in the restaurant were very nice and even though I came in to eat at 10:30pm, a half hour prior to close, they didn't rush me or ask me to order quickly, it was like I came in at 6pm. I have two children, they were with me, and they enjoyed hotel and restaurant it as well. The area (town) was nice and I felt comfortable walking around outside the hotel alone and with my children. The pool, gym and bar area were also clean and updated. AI would recommend this Holiday Inn, a good choice if you're alone on business or with the family. Read moreGenuine Expedia guest review
"Has to be one of the smallest bathrooms......"
Very clean with water view in the distance. The bathroom was very small, what can you do about that? May I suggest to make the door swing out if there is room to do so? Keys didn't work well, but that seems to be a common theme for quite a few hotels. Staff was ok. Overall it was decent.Genuine Hotels.com guest review
"Ok but needs better curtains"
Best in muskegon but needs curtains that block lightGenuine Hotels.com guest review
"Clean hotel close to amusement park and family"
The hotel was close to Michigan Adventures.It was clean and a breakfast that was affordable for the family. The rooms were clean and didn't have a bad odor in the room. Beds were comfortable and service was fine. Friendly staff.Genuine Expedia guest review
"Way over priced"
Where to start when the person booking me in said" why didn't you call us direct we could have saved you allot of money." My flags went up. The room was "clean" we found that we were booked a hot tub in our room. OK no problem but it took over 1 hour to fill it by then the water was to cold to use it. I spent over 55.00 of a meal for to was just a rip […] off. Guest kids were running through the dinning room bare foot and in night clothes at 10:00pm. the staff never blinked an eye about it. This is the frist and the last time I use hotel.com. Read moreGenuine Hotels.com guest review
Really nice hotel, staff was very friendly, accommodations were very clean. Would definitely stay there againGenuine Hotels.com guest review
Hotel was decent for one night stay with family . Close to michigan adventure. Pool and hot tub area were not very clean. Hot tub water was about a foot low as was pool. Overall okGenuine Hotels.com guest review
We had a short overnight stay. The room was nicely appointed, clean. Bathroom not huge but adequate. One person at a time though. One of us thought the bed was comfortable. The other thought it was lumpy and woke up with a backache. There was a cabinet for microwave and fridge, but no appliances. Can't recall if it was advertised. ACworked well and […] not too noisy. Parking was free and just across the street on ground level lot. We lad limited contact with staff, but the ladies we dealt with we're pleasant. Did not use pool or other amenities. Breakfast not included , but full service restaurant on site we did not try. Read moreGenuine Expedia guest review
"Gets the job done but not much more ...."
The hotel itself is generally fine but compared to the price ($160+ night) its just not worth that much. It is Holiday Inn after-all, but I'd expect much more value for that price regardless of the brand. The room was comparable to a $100-$120 night, say, Hampton Inn with small microwave and mini-fridge, a desk (well, table really), a chair (too large […] to easily move around and not comfortable to use at the desk/table itself. The beds were comfortable enough and the room was generally clean. The bathroom was fit for purpose but barely fit for use ... what I mean is that the toilet had a lazy/slow flush, the shower water pressure was poor (both in the night and in the morning), the tile work was shoddy, the fiberglass surround in the tub/shower had holes in it (where a soap or wash cloth bar used to be) which were fully exposed so water from shower was easily going into these 1 inch jagged holes. The pool looked nice but the water was hazy. The pool also had an odd liner in it which didn't quite meet and cover corners. It felt like a cheap cover-up instead of adequate maintenance or repairs of the original pool. The surrounding area is an odd-mix of an attempt of a down-down atmosphere surrounded by dock and industrial business. Odd area for sure. Read moreGenuine Hotels.com guest review
"Close to unity concert"
Monica at front desk was awesome at helping us in every way! Appreciated her. Would have liked microwave. Had to ask for fridge. Room was clean. No continental breakfast? No book in room with nearby events and delivery foods?Genuine Expedia guest review
For the price, this was an average stay. Service was good, the room was as advertised. General condition of the hotel was okay. We did not visit the pool or fitness center.Genuine Hotels.com guest review
The hotel lobby and restaurant clean and staff excellent. Our cleaning staff where kind and efficient, and very accomodating. Work out room and pool area nice and clean. We were worried about area from a review we read. It said it was a bad area and shady. I have to disagree, its not a beautiful area, but totally safe. I was not worried...Genuine Expedia guest review
I had a really good experience at this hotel. I would recommend it!Genuine Expedia guest review
"I'd stay again"
I'd stay again. The hotel is only okay but that's really all I was looking for. Rooms are small. We did have an issue with the sink in the bathroom backing up & maintenance had to take care of it in the middle of the night which was a nuisance. The staff was very nice but a middle of the night wake up call from maintenance was disconcerting. All in […] all, you get what you pay for. I didn't pay for a resort & I didn't get one :) Read moreGenuine Hotels.com guest review
Not so great explanation of the breakfast policy of the hotel on hotels.com. However the Holiday Inn did work with us to fix the misunderstanding. Hotels.com only said that breakfast was included with our room but didn't explain that we get $20 vouchers per night. Not completely free. Next time I'm just calling the hotel myself.Genuine Hotels.com guest review
It was great. We were two families and it was a sold out weekend. Kids and adults had fun. We went swimming in the awesome pool early in the morning. Fun.Genuine Hotels.com guest review
"Michigan adventure stay"
this is our second year staying here, but next time I think I'll stay at the shoreline across the street. Last year we did not have a good experience, this year was ok. My biggest complaint was after a long day at Michigan adventure we were really looking forward to the hot tub, but the hot tub was broken in the pool area and when asked at the front […] desk they said they were waiting for parts. Restaurant food is just ok, and they were out of many menu items. Hotel is close to Michigan adventures, only a 15 min drive. Read moreGenuine Hotels.com guest review
$200 (incl. Tax) was too much for a tiny room with no continental breakfast, mini fridge, microwave, or bathroom fan. A/C didn't work, but they fixed it. Too cheap to cost that much.Genuine Hotels.com guest review
My husband and I came Sunday evening and checked in during the time of a blackout. lol However, we had such great service from the staff that it totally impressed us in the midst of the situation. Our room was very comfortable and cozy. The pool was nice but we were disappointed in the hot tub. That was the reason we wanted to stay there so we could […] soak our achy muscles. It seemed to be very vey low in water to the point where the jet were spraying above the water line and not as hot as we'd like it. The overall experience was ok for the one night that we were there. Once again, great nights rest and wonderful friendly staff. Read moreGenuine Expedia guest review
"Nice location. Close to Michigan Adventures!"
Lovely atmosphere with kind and friendly staff. Real good food with reasonable prices, bonus is kids under 12 eat free! Everything about this place I liked, it's clean, nicely decorated and will be staying again when visiting the area, although there is one small complaint. The king size mattress on the 8th floor needs replacing as it's sagging pretty […] bad. I got a great discount price through Expedia. Thank you Holiday Inn for a enjoyable visit! Read moreGenuine Expedia guest review
the staff was fabulous & the hotel was clean. very happy with our stay.Genuine Hotels.com guest review
Best nights' sleep I ever had in a hotel- great access to a bike path for running!Genuine Hotels.com guest review
The view from my room was great. The bed and pillows were VERY comfortable. When we asked for more pillows, we received them right away! The price was right for a stop over on our way north. The lobby restaurant was nice, the food was great!Genuine Hotels.com guest review
"Decent price for decent stay."
Staff was helpful and nice. The fixtures in the bathroom - to include the tub and faucet on the sink needed updating- wornGenuine Expedia guest review
"great place to stay"
This is not the first time staying in this hotel and it will not be the last time, it is in a great location for my final destination with easy access to the highway.Genuine Hotels.com guest review
Very happy with our stay! Would stay again for sure if I'm in the area!Genuine Expedia guest review
We had to leave the hotel by 6:30AM to catch our 9:00AM flight. We expected and paid for breakfast but the dining room opened at 6:30AM. 6:00AM would have given us more time.Genuine Expedia guest review
"Nice hotel close to Michigan Adventure"
Rooms were clean, staff pleasant and helpful, great in-house restaurantGenuine Expedia guest review
"Hotel is just average"
The staff was very friendly and helpful. The hotel is dated, room was ok. Breakfast could be better, food was barely warm.Genuine Expedia guest review
Shaved hair on bathroom floor, footprints on jacuzzi steps(in room) and filthy window ledge. Desk sent maid. Still nasty hair on the floor, desk called maid again and she was rude to the person at the desk as well as my husband. They people working the desk were nice and tried to make it right but I would not ever stay here again.Genuine Hotels.com guest review
Hotel was right next to a high crime neighborhood in a city that is not thriving. The view of bay was good from room but safety was a concern, as well as, uncleanliness and poor maintenance of facility for the high price per night. I would not recommend. Paid for breakfast then when we got to restaurant, only a very limited buffet only was offered. […] Definely, not worth $9.95/person Read moreGenuine Expedia guest review
The hotel was great and so was the location. My daughter loved the pool. Would definitely stay again. I paid extra for breakfast and received a $20 voucher for breakfast and when I got there learned that kids under 12 eat free so it worked out great for dinner and breakfast!Genuine Hotels.com guest review
clean and comfortableGenuine Hotels.com guest review
"Bad start, decent ending"
We waited 15 minutes at the front lobby before someone came to check us in, and this was a holiday weekend during dinner time, not like it was middle of the night. They then charged my card twice, but the manager was able to remove the 2nd charge and the hotel room was very nice. The only thing it was missing was fridge and microwave, which was disappointing […] but the bed was comfortable and it overlooked the lake. Read moreGenuine Hotels.com guest review
The room was a bit dingy and in need of updates but it was clean. The check-in girl was fantastic and very helpful.Genuine Expedia guest review
"Good 4th of July Muskegon location."
The location of the hotel was ideal for 4th of July weekend activities in Muskegon. The mattress in our King room was tired and could be replaced for greater comfort. We probably would have rated the room cleanliness and hotel staff a notch higher had our room been straightened at some point on the 4th. We left for breakfast at 10 and returned to the […] room from 12 - 12:45 at which point we departed from the hotel for the remainder of the day. I was surprised when we returned at 11:00 pm to a room with an unmade bed and towels on the bathroom floor. It was the 4th and the occupancy rate appeared to be good so they may have been short staffed. At any rate,I'm more than capable of making the bed myself and would have done so had I anticipated that our room was going to remain untouched for the day. I would select the same hotel should we find ourselves in Muskegon in the future. Read moreGenuine Expedia guest review
"Not your money's worth."
The overall hotel is great. But the service is poor. The ladies at the desk are nice and check in is very fast, but they don't know the area very well so can't tell you what there is to do. Have to read about it. The restaurant has very poor service. I think their short staffed or their all new but not new at being a server. So hopefully they get that […] fixed. Other than that I didn't get what I really paid for. The pool area is lame. Mostly for kids. Over priced for what they offer. Read moreGenuine Hotels.com guest review
"Not bad in a pinch. Needs lots of updating."
Last minute decision to join family at Michigan Adventure. Wanted the Shoreline Inn but they were booked and suggested the Holiday Inn (which they supposedly purchased last year). We had stayed at Holiday Inn last year and had moved three times in two day because of problems in the rooms. I told her this and she assured me they had renovated the "old […] hotel" and we would be comfortable there. When booking, I paid more to include breakfast. When we had breakfast the waitress gave us a bill for $24.00............. when I told her they said "complimentary breakfast" with that room rate, she said they only give a $5.00 credit toward the price of breakfast. We chose the buffet and I can tell you this, it certainly was not worth $10.95 each. Other than hot cereal, there was very little left. A few dried up eggs , scraps of bacon, & dried out potatoes. The only thing left was French Toast and it was very good. Read moreGenuine Expedia guest review
We stayed here for one night while visiting Michigan's Adventure. The hotel is located near the harbor which is nice. The hotel is nothing fancy but is clean and comfortable with a very nice staff.Genuine Expedia guest review
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