All hotels in Muskegon, Michigan, United States of America
1 room, 2 adults
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939 3rd St, Muskegon, MI, 49440, United States of America, ‏‎855-239-9227
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4.0 / 5Excellent

Score breakdown (from 261 reviews)

Average rating for:

  • Cleanliness
    4.1
  • Service
    4.2
  • Comfort
    4.0
  • Condition
    3.8
  • Neighborhood
    3.8
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I had a really good experience at this hotel. I would recommend it!
Genuine Expedia guest review
Other trip Aug 11, 2014
A Traveler
US
3.0 / 5Good
"I'd stay again"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
I'd stay again. The hotel is only okay but that's really all I was looking for. Rooms are small. We did have an issue with the sink in the bathroom backing up & maintenance had to take care of it in the middle of the night which was a nuisance. The staff was very nice but a middle of the night wake up call from maintenance was disconcerting. All in all, you get what you pay for. I didn't pay for a resort & I didn't get one :)
Genuine Hotels.com guest review
2 night family trip Aug 7, 2014
JT
US
5.0 / 5Outstanding
"Great hotel...."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Not so great explanation of the breakfast policy of the hotel on hotels.com. However the Holiday Inn did work with us to fix the misunderstanding. Hotels.com only said that breakfast was included with our room but didn't explain that we get $20 vouchers per night. Not completely free. Next time I'm just calling the hotel myself.
Genuine Hotels.com guest review
2 night family trip Aug 6, 2014
Karen
US
5.0 / 5Outstanding
"Fantastic"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was great. We were two families and it was a sold out weekend. Kids and adults had fun. We went swimming in the awesome pool early in the morning. Fun.
Genuine Hotels.com guest review
2 night trip Aug 1, 2014
A Traveler
US
3.0 / 5Good
"Michigan adventure stay"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
this is our second year staying here, but next time I think I'll stay at the shoreline across the street. Last year we did not have a good experience, this year was ok. My biggest complaint was after a long day at Michigan adventure we were really looking forward to the hot tub, but the hot tub was broken in the pool area and when asked at the front desk they said they were waiting for parts. Restaurant food is just ok, and they were out of many menu items. Hotel is close to Michigan adventures, only a 15 min drive.
Genuine Hotels.com guest review
1 night business trip Aug 5, 2014
shelly
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    2.0
$200 (incl. Tax) was too much for a tiny room with no continental breakfast, mini fridge, microwave, or bathroom fan. A/C didn't work, but they fixed it. Too cheap to cost that much.
Genuine Hotels.com guest review
1 night trip Aug 2, 2014
Michelle
US
3.0 / 5Good
"Awesome Team!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
My husband and I came Sunday evening and checked in during the time of a blackout. lol However, we had such great service from the staff that it totally impressed us in the midst of the situation. Our room was very comfortable and cozy. The pool was nice but we were disappointed in the hot tub. That was the reason we wanted to stay there so we could soak our achy muscles. It seemed to be very vey low in water to the point where the jet were spraying above the water line and not as hot as we'd like it. The overall experience was ok for the one night that we were there. Once again, great nights rest and wonderful friendly staff.
Genuine Expedia guest review
Other trip Aug 5, 2014
Jewel
US
4.0 / 5Excellent
"Nice location. Close to Michigan Adventures!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Lovely atmosphere with kind and friendly staff. Real good food with reasonable prices, bonus is kids under 12 eat free! Everything about this place I liked, it's clean, nicely decorated and will be staying again when visiting the area, although there is one small complaint. The king size mattress on the 8th floor needs replacing as it's sagging pretty bad. I got a great discount price through Expedia. Thank you Holiday Inn for a enjoyable visit!
Genuine Expedia guest review
Other trip Aug 5, 2014
Dawn
US
5.0 / 5Outstanding
"muskegon overnight"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
the staff was fabulous & the hotel was clean. very happy with our stay.
Genuine Hotels.com guest review
1 night family trip Jul 28, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Best nights' sleep I ever had in a hotel- great access to a bike path for running!
Genuine Hotels.com guest review
1 night trip Jul 28, 2014
michael caffrey
US
4.0 / 5Excellent
"Pretty View"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
The view from my room was great. The bed and pillows were VERY comfortable. When we asked for more pillows, we received them right away! The price was right for a stop over on our way north. The lobby restaurant was nice, the food was great!
Genuine Hotels.com guest review
1 night trip with friends Jul 24, 2014
Lauren
US
4.0 / 5Excellent
"Decent price for decent stay."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Staff was helpful and nice. The fixtures in the bathroom - to include the tub and faucet on the sink needed updating- worn
Genuine Expedia guest review
Other trip Jul 30, 2014
A Traveler
US
5.0 / 5Outstanding
"great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is not the first time staying in this hotel and it will not be the last time, it is in a great location for my final destination with easy access to the highway.
Genuine Hotels.com guest review
3 night trip Jul 20, 2014
Jette
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Very happy with our stay! Would stay again for sure if I'm in the area!
Genuine Expedia guest review
Other trip Jul 28, 2014
A Traveler
US
4.0 / 5Excellent
"Breakfast Hours"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had to leave the hotel by 6:30AM to catch our 9:00AM flight. We expected and paid for breakfast but the dining room opened at 6:30AM. 6:00AM would have given us more time.
Genuine Expedia guest review
Other trip Jul 25, 2014
Mim
US
5.0 / 5Outstanding
"Nice hotel close to Michigan Adventure"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Rooms were clean, staff pleasant and helpful, great in-house restaurant
Genuine Expedia guest review
Other trip Jul 19, 2014
Joyce
US
3.0 / 5Good
"Hotel is just average"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The staff was very friendly and helpful. The hotel is dated, room was ok. Breakfast could be better, food was barely warm.
Genuine Expedia guest review
Other trip Jul 17, 2014
Judi
US
2.0 / 5Fair
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
Shaved hair on bathroom floor, footprints on jacuzzi steps(in room) and filthy window ledge. Desk sent maid. Still nasty hair on the floor, desk called maid again and she was rude to the person at the desk as well as my husband. They people working the desk were nice and tried to make it right but I would not ever stay here again.
Genuine Hotels.com guest review
1 night family trip Jul 12, 2014
A Traveler
US
2.0 / 5Fair
"Disappointing facility"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Hotel was right next to a high crime neighborhood in a city that is not thriving. The view of bay was good from room but safety was a concern, as well as, uncleanliness and poor maintenance of facility for the high price per night. I would not recommend. Paid for breakfast then when we got to restaurant, only a very limited buffet only was offered. Definely, not worth $9.95/person
Genuine Expedia guest review
Other trip Jul 14, 2014
A Traveler
US
5.0 / 5Outstanding
"Fantastic"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was great and so was the location. My daughter loved the pool. Would definitely stay again. I paid extra for breakfast and received a $20 voucher for breakfast and when I got there learned that kids under 12 eat free so it worked out great for dinner and breakfast!
Genuine Hotels.com guest review
1 night trip Jul 10, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
clean and comfortable
Genuine Hotels.com guest review
1 night trip Jul 7, 2014
A Traveler
US
3.0 / 5Good
"Bad start, decent ending"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
We waited 15 minutes at the front lobby before someone came to check us in, and this was a holiday weekend during dinner time, not like it was middle of the night. They then charged my card twice, but the manager was able to remove the 2nd charge and the hotel room was very nice. The only thing it was missing was fridge and microwave, which was disappointing but the bed was comfortable and it overlooked the lake.
Genuine Hotels.com guest review
1 night trip Jul 6, 2014
Bill
US
4.0 / 5Excellent
"Good Hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The room was a bit dingy and in need of updates but it was clean. The check-in girl was fantastic and very helpful.
Genuine Expedia guest review
Other trip Jul 6, 2014
A Traveler
US
3.0 / 5Good
"Good 4th of July Muskegon location."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
The location of the hotel was ideal for 4th of July weekend activities in Muskegon. The mattress in our King room was tired and could be replaced for greater comfort. We probably would have rated the room cleanliness and hotel staff a notch higher had our room been straightened at some point on the 4th. We left for breakfast at 10 and returned to the room from 12 - 12:45 at which point we departed from the hotel for the remainder of the day. I was surprised when we returned at 11:00 pm to a room with an unmade bed and towels on the bathroom floor. It was the 4th and the occupancy rate appeared to be good so they may have been short staffed. At any rate,I'm more than capable of making the bed myself and would have done so had I anticipated that our room was going to remain untouched for the day. I would select the same hotel should we find ourselves in Muskegon in the future.
Genuine Expedia guest review
Other trip Jul 6, 2014
SH
US
4.0 / 5Excellent
"Not your money's worth."
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The overall hotel is great. But the service is poor. The ladies at the desk are nice and check in is very fast, but they don't know the area very well so can't tell you what there is to do. Have to read about it. The restaurant has very poor service. I think their short staffed or their all new but not new at being a server. So hopefully they get that fixed. Other than that I didn't get what I really paid for. The pool area is lame. Mostly for kids. Over priced for what they offer.
Genuine Hotels.com guest review
1 night family trip Jul 2, 2014
Chris
US
3.0 / 5Good
"Not bad in a pinch. Needs lots of updating."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Last minute decision to join family at Michigan Adventure. Wanted the Shoreline Inn but they were booked and suggested the Holiday Inn (which they supposedly purchased last year). We had stayed at Holiday Inn last year and had moved three times in two day because of problems in the rooms. I told her this and she assured me they had renovated the "old hotel" and we would be comfortable there. When booking, I paid more to include breakfast. When we had breakfast the waitress gave us a bill for $24.00............. when I told her they said "complimentary breakfast" with that room rate, she said they only give a $5.00 credit toward the price of breakfast. We chose the buffet and I can tell you this, it certainly was not worth $10.95 each. Other than hot cereal, there was very little left. A few dried up eggs , scraps of bacon, & dried out potatoes. The only thing left was French Toast and it was very good.
Genuine Expedia guest review
Other trip Jul 3, 2014
Sandi
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We stayed here for one night while visiting Michigan's Adventure. The hotel is located near the harbor which is nice. The hotel is nothing fancy but is clean and comfortable with a very nice staff.
Genuine Expedia guest review
Other trip Jul 2, 2014
Karli
US
4.0 / 5Excellent
"Clean hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
Hotel was very pretty and clean. Room was spacious and very clean. Enjoyed the coffee in lobby and room. Staff were friendly. Would've been nice to have a continental breakfast included with rate. Overall a nice stay in a lovely hotel.
Genuine Hotels.com guest review
1 night trip Jun 29, 2014
A Traveler
US
3.0 / 5Good
"nice staff, but outdated"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
it's a decent hotel. Technically i would rate it a 3.5 but not a 4
Genuine Hotels.com guest review
1 night trip Jun 27, 2014
A Traveler
US
2.0 / 5Fair
"Convenient, but run down"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
The hotel was conveniently located to the wedding I was in town for; however, the hotel itself was run down and uninviting. Wall paper was falling off the walls, there were holes in the walls in the hallways, lighting fixtures were missing along the hallways, etc. The staff was nice and the surrounding area had some pretty decent restaurants and bars. The hotel itself just needs some work.
Genuine Hotels.com guest review
3 night trip Jun 20, 2014
A Traveler
US
3.0 / 5Good
"Down town near Lake Muskegon"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
We stayed for one night, things seemed fine at check in. Once in the room, we realize that they gave us a room that had a wheel chair accessible bathroom, we did not ask for it. No bath tub, we can live with that. Next day morning trying to take a shower turned out to be quite an ordeal. The shower head holder was broken, so good luck trying to balance it or trying to prop it in a shower that did not have a bath tub to hold the spraying water. Was a total mess. Front desk lady was very good and gave us around 40% refund and was apologetic. So good points for her, but I expected better service from Holiday Inn.
Genuine Expedia guest review
Other trip May 26, 2014
Rahi
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Had problem with door lock. Resolved issue quickly. Gave us dinner voucher.
Genuine Expedia guest review
Other trip May 10, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Everything was great at the hotel, except for the hot tub. It was very scummy and dirty! The room was very clean and the service at the front desk was very good. Travis in the Third Street Grill was excellent!!! We will be back. :)
Genuine Hotels.com guest review
2 night trip with friends May 2, 2014
A Traveler
US
2.0 / 5Fair
"A hotel close to beach and downtown"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We got a room and found it is not cleaned at all. Had to go back and wait inline for 20 mins to get a new room assigned.
Genuine Expedia guest review
Other trip May 5, 2014
A Traveler
US
5.0 / 5Outstanding
"nice hotel for business meeting!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nicely designed for parking, dinners and meetings!
Genuine Expedia guest review
Other trip May 4, 2014
carol
US
5.0 / 5Outstanding
"Great!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Couldn't be better....
Genuine Hotels.com guest review
2 night trip Apr 4, 2014
Abed
US
4.0 / 5Excellent
"Holiday Inn Downtown Muskegon"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Spent 2 nights here on April 4th & 5th and almost everything was fine. Pillows were not my style, so I would bring my own next time. Also, pool and hot tub were not working. Otherwise a good stay. Breakfast buffet was pretty good. Pretzel balls with jalapeno cheese sauce were off the hook as Guy Fieri would say! Hennessy's Irish bar a couple blocks away was a good find...
Genuine Hotels.com guest review
2 night trip Apr 4, 2014
Augie874
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is very clean and comfortable. It is well kept up and
Genuine Expedia guest review
Other trip Mar 31, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel in Downtown Muskegon."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel was clean and up to standard. However, there was a slight smell of mold or mildew in the bathroom. The King size bed was one of the most comfortable beds I've ever slept in. The staff was friendly and courteous. During my stay the indoor pool was "out of service", what a bummer.
Genuine Expedia guest review
Other trip Mar 26, 2014
Dennis
US
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
There was no tea bags with the coffee condiments. A micro wave would be a nice feature. Room was comfortable and hotel was easy to find.
Genuine Hotels.com guest review
1 night trip Mar 1, 2014
A Traveler
US
4.0 / 5Excellent
"Very nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
I stay here often. The rooms are large and clean. A touch dated but that isn't so important to me. Overall very comfortable and in the heart of downtown.
Genuine Hotels.com guest review
1 night trip Feb 13, 2014
A Traveler
US
3.0 / 5Good
"pool was closed"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    1.0
  • Neighborhood
    1.0
The room was nice but the service and people were terrible. Im likely to never use this holiday inn again
Genuine Hotels.com guest review
1 night trip Feb 15, 2014
briez231
US
4.0 / 5Excellent
"Nice place"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice hotel. In an older section of Muskegon but with good places to eat. Staff was very friendly. Will stay there again when in town.
Genuine Hotels.com guest review
3 night business trip Jan 14, 2014
A Traveler
US
5.0 / 5Outstanding
"great location, nice parking."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
really enjoyed it, will stay there again!
Genuine Hotels.com guest review
1 night trip Jan 18, 2014
scott w.
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was incrediibe and the staff was terrific.
Genuine Hotels.com guest review
1 night trip Nov 23, 2013
A Traveler
US
3.0 / 5Good
"In town to visit family"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
The hotel was in a good location to visit family members. We had maintenance come into our room 3 times to fix the phone (we didn't know it was broken bc we didnt need the phone, they just showed up to fix it). While they were in the room, I voiced concern that the heater was very loud. He shrugged and said "that's just how it is." None of us got any sleep because whenever the heat kicked on, which was often bc it was 20 degrees outside, a loud banging and ticking noise would continue for the duration the heat was on. Awful!! Needs updating bad.
Genuine Hotels.com guest review
1 night trip Nov 23, 2013
Lisa
US
4.0 / 5Excellent
"Nice hotel overlooking the water"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
I can imagine that this is the best spot to be at during the summer months, when I was there late fall, the combination of temperature and the incredible wind off of the lake was quite bone chilling.
Genuine Expedia guest review
Other trip Nov 22, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Pleasantly surprised. Would stay again.
Genuine Hotels.com guest review
1 night trip Oct 12, 2013
Jen
US
5.0 / 5Outstanding
"Muskegon Holiday Inn"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Nice hotel close to beach. Walking distance to reception hall.
Genuine Expedia guest review
Other trip Oct 7, 2013
A Traveler
US
4.0 / 5Excellent
"convenient stay after Frauenthal show."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
comfortable & convenient
Genuine Hotels.com guest review
1 night family trip Sep 27, 2013
Terry S.
US
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