Bedding was very comfortable!! Our awesome breakfast at the hotel was second only to the service we received by our server Diane. Definitely will stay again. And, will recommend this hotel to friends & family.Genuine Hotels.com guest review
GREAT STAFF VERY HELPFULL THE CLEANING STAFF KEPT THINGS NICE AND I MEAN NICE IF YOU NEED ANY THING THEY WERE WILLING TO HELP IN ANY WAY THE FOOD WAS JUST WONDERFULL ROOM SERVICE WAS ON THE MONEY AND THE CLEANING STAFF YOU CAN TRUST WE STAYED 2 DAYS AND NIGHTS AND NO ONE TOOK ANY THING FROM OUR ROOM WE ARE GOING BACK TO STAY SOON THANK YOU SO MUCH FOR […] MAKING OUR STAY SO MUCH FUN Read moreGenuine Hotels.com guest review
"Nice hotel-convenient to lots of activities"
Primary purpose of visit was to spend time on the beach. Hotel was close to eating options and activities. Liked being able to see the lake from our hotel room. Watched the sunset from the pool area. Found that we spent time doing other activities surrounding the hotel-a nice walking/bike trail is right across the street, toured historic homes, went […] to a concert in the park-all within walking distance of hotel. Great BOGO deal in the restaurant on Thursday evenings. Hotel was clean and safe. Staff did have trouble keeping up when full-services were present but just slower. We did have to ask for additional soap and shampoo when this was not replenished after 2 days. They gladly accommodated our request. We would definitely go back to this property. Read moreGenuine Expedia guest review
"it was clean and safe."
my family like the activitys in the area. the pool was nice lots of things to do places to go.Genuine Expedia guest review
"Solid, but pricey"
Hotel was excellent, although crowded. (There was a wedding scheduled.) We never did manage to try the pool as it was over-run with folks throughout the evening. Restaurant was tasty both for dinner and breakfast. Would stay here again, but would need to budget accordingly.Genuine Hotels.com guest review
"The worst experience I've ever had."
This was the worst. We had to wait 30 minutes at the front desk to check in, completely under-staffed. Our air conditioner was as loud as a freight train so none of my family slept the entire night. Either roast or hear the train (air conditioner). We worked the entire day at a local art and craft show, desperately needed sleep but were unable to get […] any. There were no other rooms available because of the events, so we were out of luck. The poor front desk employees were completely overwhelmed. I want the owner with his family to sleep in room 526 after a hard days work. I would appreciate money back but that will never happen, so I will continue to bad mouth Holiday Inn every internet chance I get. Thanks for 2 days without sleep. I won't come back now, you hear. Read moreGenuine Expedia guest review
We were given a room with no a/c. We called and notified them of the issue and were promptly re located to anther room without hesitation. We checked in around 10pm and noticed the air issue around 1230am. Excellent customer service and excellent food as well. One thing I didn't like is my reservation from hotels.com was supposed to include a continental […] breakfast but didn't. That was also made better by the hotel staff Read moreGenuine Hotels.com guest review
Out room was not ready when we arrived several hours after check-in time. We had to wait 45 minutes for the room to be cleaned. The hotel gave us drink coupons for the bar, which was nice, but the bar was a dump. It was loud, poorly laid out and there was nowhere you could sit without watching the lottery channel. It felt like a rundown off track betting […] parlor. Once we did check in, the room was nice--neither something I'd complain about or find particularly praise worthy. Read moreGenuine Expedia guest review
Nice view from the room. The sheets and bathroom were clean. The rest of the room was dingy and outdated. The walls were cracking and the tile and fixtures were on their last legs. Musty smell that reminded me of my Grandparents basement, which was not unpleasant for me but was for my wife.Genuine Expedia guest review
".Clean close to the ferry"
Close to ferry. There wasn't anything in the area of the hotel. Was a little unsettling because it was in the middle of an industrial park.Genuine Expedia guest review
"Nice overnight stay"
Nice hotel, just a bit pricey...but probably because summer-time. Breakfast buffet food not that great and only complimentary for priority club. Easy to get a membership but then you only get one free breakfast per room. Staff and service is outstanding though, very friendly. Would stay here again.Genuine Hotels.com guest review
bolt was missing from the door part of the safety latch, the three screws on the thresh hold part of the safety latch were all stripped. The screws on the doorknob on one of the adjoining room doors were stripped. I asked to be moved, was put in a new room. White fish at dinner tasted very fishy, usually a sign of not being fresh. Breakfast potatoes […] on the buffet were very dried out, sausages were not really hot on the buffet. I did not receive a newspaper, nor the bill under my door. Read moreGenuine Hotels.com guest review
"Hotel needs a lot of work"
Stayed at this hotel 3 years ago and it was't this beat up. Durng this visit we stayed for 5 nights and were very disappointed by how run down it'd become. This hotel needs a lot of maintenance! The underground parking garage has graffiti markings, broken cables, and broken lights. The door from the underground parking into the hotel was never locked […] and appeared that it was unable to fully close. The ceilings and walls need desperate attention as many, including the front desk area, had crackes in them and were patched in places with different colored paint. The ceiling in our bathroom had 2 tiles that were stained from water damage and the shower curtain was hanging on by the wall paper alone. There were only 2 of 7 floors that had working ice machines. We also had a very poor meal at the hotel restuarant, which was inedible. We did mention this to the staff at the front desk on check out. We hope they take it seriously! Overall the staff we interacted with were friendly and tried to be helpful. But they need to invest a lot of time and money. Soon!! Read moreGenuine Expedia guest review
Large room, very clean, well maintained. Staff very helpful with recommendations, menus, etc. Muskegon is a diamond in the rough! Holiday Inn is walking distance to several restaurants. We went to Hennessy's Irish Pub. Great menu, service and atmosphere! Beautiful historical buildings and on Friday nights during the summer, there is a Jazz fest a block […] from the Holiday Inn. Great music! Muskegon was a sweet surprise on our journey North! Read moreGenuine Hotels.com guest review
"On the way, one night stand"
Very nice hotel, rooms clean, no complaints.Genuine Hotels.com guest review
I was happy with my stay. My maid of honor rented a suite upstairs. The room was great & the service was good too. Happy with the hotel & would stay there again.Genuine Hotels.com guest review
"CONVENIENT HOTEL IN CENTRAL/OLD DOWNTOWN AREA"
HVAC WAS NOT FUNCTIONING PROPERLY. Room was cool one night and hot the next. Thermostat on unit was not functioning. Breakfast is good but need to be certain to be a priority club member or not included regardless of the confirmation wait staff unattentive in restaurant.Genuine Expedia guest review
I attended a weekend seminar at the hotel. It was very clean and the service was excellent. My only complaint is that almost all of the ice machines were out of order.Genuine Hotels.com guest review
"Nice Hotel with Friendly Staff."
This hotel was easy to find, comfortable and clean. We were only there one night, but it was quiet. The staff was helpful and courteous.The attached restaurant was very helpful also. We will be using this hotel again.Genuine Expedia guest review
"Pool area needs work"
This was our 2nd stay here while we are working on our boat at a local marina. Rooms and bed were good and clean-staff and restaurant service was good- pool area-especially hot tub and steam room-need updates and consistent cleaning.Genuine Hotels.com guest review
"No sound proofing? Will never stay here again"
Woke up from sound sleep when idiots in next room arrived at 12:30 am. Connecting door has no insulation. Screaming kids. Loud tv. It was so bad I could hear sound of fast food paper bags. Ready to complain to front desk when an adult finally told the kids to be quiet. Duh! I have traveled all over the world and never, ever had a room so loud. It was […] like the connecting door was not there at all. Yuck. Read moreGenuine Hotels.com guest review
Breakfast was lousy for the price!!!Genuine Hotels.com guest review
The pool room was extremely cold. The room was passable. The tub had stains in the bottom.Genuine Hotels.com guest review
Staff was very helpful,rooms were very clean and beds very comfortable. The neighborhood was a little run down,but clean and we never felt unsafe. We have another event there next year and will probably book this hotel againGenuine Hotels.com guest review
"Affordable stay in comfort"
We enjoyed our stay at the Holiday Inn. For an older hotel it is very well kept up and the facilities are comfortable.Genuine Hotels.com guest review
"Comfortable Stay at Holiday Inn Muskegon"
Hotel is older and could use some fresh paint and carpet in some areas, but was comfortable overall. Our heating unit made a klunking noise when it cycled on and off, but we got used to it. We also noticed some ants in the bathroom and notified the front desk and they sent someone to take care of it. Had a bit of a time trying to regulate the shower […] temperature from cool to scalding hot and settled on "luke warm." The hotel provides Bath and Body Works toiletries which are a nice touch and free breakfast buffet for Priority Club Members which is a big plus. It also had a nice indoor pool and hot tub that we enjoyed. Read moreGenuine Expedia guest review
"Hotel O.K, Restaurant Terrible"
The hotel itself was a decent experience. However, the restaurant service was horrendous. Several people got up and left because they couldn't get service. We had to pester people to get drinks and get our order out. When I told the manager of the restaurant that he was losing customers and we had been waiting awhile, he didn't take me seriously and […] continued to run around the restaurant/bar looking like he had no clue what he was doing. Considering there aren't any other places to eat nearby and that we hadn't made time to drive somewhere and come back, it was disappointing that we had to wait over an hour just for our food to come out. Read moreGenuine Expedia guest review
We were in Muskegon for a wedding, and so we were only here for one night. But we enjoyed our stay. The room was clean, the bed was comfortable, and the staff was helpful. The hotel was centrally located, close to restaurants and bars. I would recommend this to anyone.Genuine Hotels.com guest review
"exceeded my expectations"
Only complaint is that the air conditioner was programmed and either complicated to use or wasn't working properly. The room got slightly hot. Overall, this hotel experience exceeded my expectations.Genuine Expedia guest review
It is a good hotel. Clean. Safe. Needs some chances in the room in the bath And some wallsGenuine Hotels.com guest review
"Basic and needs TC"
Stay was satisfactory. The bolt over lock was broken, the toilet water ran continuously, the room was dated and very basic. Switched to another room, and the door caught on the trim that was coming apart. Hair clip on the drapes from previous guests! Restaurant closes early - had to go across the street to another hotel to eat! And if you like to watch […] the TV, it was super grainy and snowy - hard to see the picture. Read moreGenuine Hotels.com guest review
"Nice place to stay"
The location is right at the center of downtown. Quite and clean.Genuine Hotels.com guest review
"Nice hotel in downtown Muskegon"
The hotel was clean and neat, centrally located, and well staffed. Breakfast buffet on the holiday was good, and dinner the night before was, also.Genuine Expedia guest review
"Good for short stay"
Good. The rooms are comfortable and good location.Genuine Expedia guest review
"Typical Holiday Inn with strange furnishings"
This is a typical Holiday Inn - a mid-range hotel with a pool and, therefore, lots of families with kids. We stayed on a busy holiday weekend so the noise was perhaps not surprising. Our room was furnished very strangely, however. In place of a typical work desk was a large square table with two large armchairs positioned on either side of the table. […] Not only would the chairs not fit under the table, but it was impossible to turn them to work on my laptop without great effort. Finally, the reading light provided for the two queen beds was a single lamp positioned between the two beds - insufficient for either of us to read by. That was solved by relocating a floor lamp that, also strangely, was standing in a corner next to the mini-fridge, It seemed to me that this room had been furnished with leftovers, but I have not stayed in a Holiday Inn for a while so perhaps this is state-of-the-art. Read moreGenuine Expedia guest review
The rooms were very nice seemed that they recently remodeled. The pool was yuck! Especially the hot tub it was dirty water the sides had grime and the jets were not working very wellGenuine Hotels.com guest review
"The "complementary" breakfast isn't complementary."
I paid extra for a room that was advertised to include a "complementary" breakfast. But it turns out that "complementary" means "a $20 voucher that pays for about half of a family of four's breakfast." Needless to say, I was less than pleased. But when I went to the front desk, they told me to "take it up with hotels.com." It wasn't until I got a little […] bit, um, loud, that I was told by the manager that he would "take care of it." But our waitress (who was terrific) beat him to the punch. She told us that we were not the first people to be fooled into thinking he did not have to pay for a complementary breakfast. So she didn't charge us. I left her a nice tip. Read moreGenuine Hotels.com guest review
Very good service at all touch points (front desk, restaurant). A good backup for the more crowded hotels up northGenuine Hotels.com guest review
This hotel was a bit overpriced for what it delivered. At first glance, it appeared to be a rather nice Holiday Inn, but there were flaws. The hot tub was not hot at all, and the breakfast was appalling. The television did not work properly, either. Furthermore, although we had booked a room that included a "full breakfast," they still tried to charge […] us, at least partially. The mistake was actually made by Hotels.com, and the Holiday Inn staff corrected it, but not after an argument with the waitress. Read moreGenuine Hotels.com guest review
"Don't waste your Money"
This was the worst run hotel I have stayed in many many years. We checked in on Wed. and this 8 floor hotel which was totally booked, only had 1 operational elevator. On the following Monday it was finally working, but after most everyone had already checked out. I asked for extra hangers, there were 6 in the room and am still waiting, the bedskirt […] was torn when we got there, and of course I tripped on it a few times getting out of bed, and when we checked out it was torn worse they kept tucking it in. One day they forgot to leave soap, one day cups and coffee, one day towels, and of course the trash was usually not emptied. But they took the tips. Went to check out the pool one day and was filled with very young children of dipper age, so much for enjoying the pool. I really would not recommend. Read moreGenuine Hotels.com guest review
"Nice Stay in Town"
Had a nice stay at the Holiday Inn in Muskegon. Restaurant had good food and good service. Nice Pool. The grandkids enjoyed the pool.Genuine Hotels.com guest review
The air condition was not running in the hallways and the main floor. The days we stayed it was in the low 90's so it was very hot just waiting for an elevator.Genuine Hotels.com guest review
The hotel staff and rooms were great. It was very clean. However, the air conditioning wasn't turned on in the lobby, hallways or bar. We were staying there for a wedding and grabbed a drink before the ceremony. It was extremely uncomfortable. Maybe they just had an issue that weekend. I'm sure it's not like that all of the time. Overall, nice plac […] e. Read moreGenuine Hotels.com guest review
"Clean and comfy!"
I've stayed in some pretty average places, but this stood out a bit. The room was clean, and the beds/pillows were very comfortable compared to most places I've stayed. The pool was kind of small and packed with kids, but there is an "adults-only" hour. The view was nothing spectacular, but with all the sight-seeing withing 30 minutes, it wasn't a big […] deal. Other than that, I couldn't be more pleased with the room. Read moreGenuine Expedia guest review
"wouldn't do this one again"
For the price we paid for this hotel, we expected everything to be right. We had to ask for lightbulbs and the clock was not set correctly. We had no WIFI for the first day and spent a great deal of time on the phone with tech support who could not correct it so we think the problem was onsite. The staff was no help what so ever and didn't even suggest […] we use the onsite computer room. Only 1 of 2 elevators were working consistently so we waited very often. The breakfast buffet was barely warm. The room was large and clean but didn't make up for the lack of service. Read moreGenuine Expedia guest review
"Great hotel for anyone"
Staff was very friendly and helpful. I saw evidence of constant effort to keep the hotel property clean. Room was clean and beds were comfortable.Genuine Expedia guest review
"Dingy hotel in the middle of nowhere"
While the hotel is located downtown Muskegon....there is nothing downtown. Could have been in the middle of a corn field. The hotel was dingy; dirty grout and carpeting in room. Musty smells. Noise level was unbelievablly disturbing. Security was called both nights we were there. They did show up the first night. They did not show the second night but […] the over the top guests at 2:30 a.m. responded to our threat to call the police and disappeared. I would not return. Read moreGenuine Expedia guest review
"Comfortable Family Stay"
The hallways could have been air conditioned better, the sixth floor was a bit warm. The room was good size and clean. The breakfast buffet was convenient and good, I would rate it an 8 out of 10.Genuine Expedia guest review
"Very nice stay.."
Very nice place. Staff was friendly Food was great!!!Genuine Expedia guest review
The hotel is a little pricey for one night, but well worth every cent. We were also given a $20.00 off coupon for breakfast at the restaurant. Very nice. We paid for a jacuzzi room that was a very nice size, and the rooms were clean!Genuine Expedia guest review
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