"nice staff, but outdated"
it's a decent hotel. Technically i would rate it a 3.5 but not a 4Genuine Hotels.com guest review
"Convenient, but run down"
The hotel was conveniently located to the wedding I was in town for; however, the hotel itself was run down and uninviting. Wall paper was falling off the walls, there were holes in the walls in the hallways, lighting fixtures were missing along the hallways, etc. The staff was nice and the surrounding area had some pretty decent restaurants and bars. […] The hotel itself just needs some work. Read moreGenuine Hotels.com guest review
"Down town near Lake Muskegon"
We stayed for one night, things seemed fine at check in. Once in the room, we realize that they gave us a room that had a wheel chair accessible bathroom, we did not ask for it. No bath tub, we can live with that. Next day morning trying to take a shower turned out to be quite an ordeal. The shower head holder was broken, so good luck trying to balance […] it or trying to prop it in a shower that did not have a bath tub to hold the spraying water. Was a total mess. Front desk lady was very good and gave us around 40% refund and was apologetic. So good points for her, but I expected better service from Holiday Inn. Read moreGenuine Expedia guest review
Had problem with door lock. Resolved issue quickly. Gave us dinner voucher.Genuine Expedia guest review
Everything was great at the hotel, except for the hot tub. It was very scummy and dirty! The room was very clean and the service at the front desk was very good. Travis in the Third Street Grill was excellent!!! We will be back. :)Genuine Hotels.com guest review
"A hotel close to beach and downtown"
We got a room and found it is not cleaned at all. Had to go back and wait inline for 20 mins to get a new room assigned.Genuine Expedia guest review
"nice hotel for business meeting!"
Nicely designed for parking, dinners and meetings!Genuine Expedia guest review
Couldn't be better....Genuine Hotels.com guest review
"Holiday Inn Downtown Muskegon"
Spent 2 nights here on April 4th & 5th and almost everything was fine. Pillows were not my style, so I would bring my own next time. Also, pool and hot tub were not working. Otherwise a good stay. Breakfast buffet was pretty good. Pretzel balls with jalapeno cheese sauce were off the hook as Guy Fieri would say! Hennessy's Irish bar a couple blocks […] away was a good find... Read moreGenuine Hotels.com guest review
This hotel is very clean and comfortable. It is well kept up andGenuine Expedia guest review
"Nice hotel in Downtown Muskegon."
Hotel was clean and up to standard. However, there was a slight smell of mold or mildew in the bathroom. The King size bed was one of the most comfortable beds I've ever slept in. The staff was friendly and courteous. During my stay the indoor pool was "out of service", what a bummer.Genuine Expedia guest review
There was no tea bags with the coffee condiments. A micro wave would be a nice feature. Room was comfortable and hotel was easy to find.Genuine Hotels.com guest review
"Very nice hotel"
I stay here often. The rooms are large and clean. A touch dated but that isn't so important to me. Overall very comfortable and in the heart of downtown.Genuine Hotels.com guest review
"pool was closed"
The room was nice but the service and people were terrible. Im likely to never use this holiday inn againGenuine Hotels.com guest review
Nice hotel. In an older section of Muskegon but with good places to eat. Staff was very friendly. Will stay there again when in town.Genuine Hotels.com guest review
"great location, nice parking."
really enjoyed it, will stay there again!Genuine Hotels.com guest review
It was incrediibe and the staff was terrific.Genuine Hotels.com guest review
"In town to visit family"
The hotel was in a good location to visit family members. We had maintenance come into our room 3 times to fix the phone (we didn't know it was broken bc we didnt need the phone, they just showed up to fix it). While they were in the room, I voiced concern that the heater was very loud. He shrugged and said "that's just how it is." None of us got any […] sleep because whenever the heat kicked on, which was often bc it was 20 degrees outside, a loud banging and ticking noise would continue for the duration the heat was on. Awful!! Needs updating bad. Read moreGenuine Hotels.com guest review
"Nice hotel overlooking the water"
I can imagine that this is the best spot to be at during the summer months, when I was there late fall, the combination of temperature and the incredible wind off of the lake was quite bone chilling.Genuine Expedia guest review
Pleasantly surprised. Would stay again.Genuine Hotels.com guest review
"Muskegon Holiday Inn"
Nice hotel close to beach. Walking distance to reception hall.Genuine Expedia guest review
"convenient stay after Frauenthal show."
comfortable & convenientGenuine Hotels.com guest review
"Over night stay"
Very delightful stay, the staff was super friendly, rooms clean,Genuine Expedia guest review
Overall good experience. The staff was courteous. The indoor pool was large and clean.Genuine Expedia guest review
"A bit less than expected"
This property was a bit less than a 4.0 in my book. Wi-Fi was not very good. No desk in the room to work from. Had to unplug lights to have outlets for laptop. Poor breakfast options.Genuine Hotels.com guest review
"best of the best"
Hotel staff was super courteous, service and food in the restaurant was exceptional, our waitress Ashley was fantastic , this in all made our trip from Buffalo ny to see the WW2 LST a wonderful trip . .Genuine Expedia guest review
My family and I went there because my brother was getting married in Grand Haven. rooms really nice and very clean, overall the entire hotel was very clean. they had a lot of Event rooms there so it was made to be pretty classy looking and it looked very nice. service was awesome all round. I paid $5extra to get the free breakfast.WELL WORTH IT. the […] best hotel breakfast I've ever had anywhere, that didn't charge me an arm and a leg. in all honesty it was probably a $10 breakfast buffet and I didn't pay anything. not for me my wife or my 3 kids. the pool area could have been better. the hot tub barely had any pressure and it so I didn't really seem like a hot tub to me it was just hot water. but the kids had fun that was the only thing that matters really. overall I give it four stars and if I ever head back up there again I would definitely be calling them about their rates. And see what type of deal they have and maybe I will stay there again Read moreGenuine Hotels.com guest review
I would like to say that the staff at this hotel were amazing! They did send us to the wrong room that was already taken, but realized their mistake very quickly. They gave us food vouchers for breakfast because of that mistake. Very nice people and the hotel itself is very beautiful. Will definitely stay there again.Genuine Hotels.com guest review
"Nice holiday inn in Muskegon near Ferry"
Nice Holiday Inn. Reasonable price - very nice staff in hotel and restaurant.Genuine Expedia guest review
This hotel was less than 15 minutes away from Michigan's Adventure. The hotel was absolutely beautiful and the staff was amazingly friendly and helpful. We did not encounter any problems during our stay. The rooms were spacious and the hotel was located in a close proximity to many restaurants. (we loved Hobo's Tavern) Breakfast in the hotel restaurant […] was served in a timely manner and was absolutely delicious! Read moreGenuine Hotels.com guest review
"nice place to visit Michigan adventures"
i will come back again if I visit Muskegon. room is spacious and quiet.Genuine Expedia guest review
"Not a great location"
I booked this hotel because people are saying it is at a great location. Well it is close to the Muskegon beach, but it's in a town far off the major free way. The town itself is okay, it was like a ghost town (we were there for the Labor Day weekend). We saw no more than 10 cars or 20 people on average in a day in this town. There was no shop / restaurant […] opened. The hotel restaurant was the only place within 2-3 miles that opened. Luckily the food in the hotel was not bad. The air conditioning is so loud we had a hard time falling into sleep. But the hotel does provide 24-hour nice coffee and iced lemon / orange / cucumber water, which was very nice to fill up the bottle for your day trip. But other than that, it's not really close to silver lake or American Vantures, if that's your location. For that price I would pick other hotels close by. Read moreGenuine Expedia guest review
"The location is good, staff is nice, but"
The bedding is not good at all, poor pillows, the bed is too soft. I could not sleep well for two nights. Recommend to those who are not sensitive to the qualify of bed and bedding, etc.Genuine Expedia guest review
"Perfect for Michigan Adventure"
Everything in the hotel was great, rooms were nice and comfortable, restaurant/bar is very good for breakfast and dinner. The only thing negative I can say is that the hot tub was luke warm the first day, and a little colder than that the 2nd day. The pool was almost too cold the first day, and then warmer than the hot tub the 2nd day. Also, the jets […] in hot tub are few, and some don't even work. If they could get a handle on what's going on in their pool/hot tub, I would have nothing bad to say. Read moreGenuine Hotels.com guest review
Wife, kids and I stayed one night. No problems, no issues. Staff was friendly and accommodating, hotel was clean and pleasant.Genuine Expedia guest review
"Rooms Need Updating"
The hotel staff is quite nice, but the rooms are disappointing. There were cobwebs in the window frame. The ceiling was peeling. The wallpaper was peeling. The shower was missing a handle revealing open rusty holes. It just didn't feel clean. We were given free passes for the buffet breakfast, which was very nice of the hotel, but the food was mediocre […] and not hot. Read moreGenuine Expedia guest review
Comfortable......Genuine Hotels.com guest review
It was my wife's birthday the day we stayed. We received good directions to local beach and Lake House restaurant. I loved the marble floral patterns in the lobby floor.Genuine Expedia guest review
Hotel very pleasant. Staff were very nice. Breakfast buffet was good and so was the pool.Genuine Expedia guest review
"Friendly and helpful staff"
The beds were comfortable. The bathroom could use some updating, but was okay. I would stay there again.Genuine Expedia guest review
"Nice hotel close to the beach..."
The location of this hotel was about 5 minutes away from the beach in Muskegon - one of the cleanest beaches in the area that is surprisingly less crowded than many others. The room was pretty standard and clean - nothing out of the ordinary. The bathroom was very small - when the door was open it came within an inch of touching the toilet. The room […] was supplied with a coffee maker, which was convenient. In addition, there was a nice coffee set-up in the main lobby that had great creamers. We would have loved a small fridge and microwave in the room, but there was none - this would have saved us a lot of money in meal expenses. It would have also been nice to have a complimentary breakfast available - so many hotels do this and it was disappointing this one didn't. The pool was nice, and had late hours. The sauna was yellow and I wouldn't go near it. The free internet access was problematic, at best. We were given a code by the front desk that didn't work. When we inquired about it, they eventually "turned something on" after almost a day. We didn't eat at the hotel - prices seemed too high. The room charge through the week was reasonable, but it is frustrating that rates skyrocketed over the weekend. Unfortunately, we will not be returning to this hotel, unless they add complimentary breakfasts and microwave and fridge. Read moreGenuine Expedia guest review
"Close to area must see sights"
Everything about our stay was outstanding!! Called the desk early afternoon to advise of late check in. The person we talked with was very polite and helpful. Didn't arrive until 10pm and check in was a breeze, as we had booked through Hotels.com. Room was spacious, clean and exactly as described online. The bedding and mattress were divine. Ate at […] the restaurant for dinner and breakfast, and the food was great .Checkout was also easy. Would recommend this hotel for your stay. Read moreGenuine Hotels.com guest review
"Nice hotel close to Michigans Adventures"
The hotel was able to meet all of my requests; adjoining rooms, fridge in rms, etc. Part of the reason we chose this hotel was that it said continental breakfast. This is almost a requirement for our family of 6. The first morning we were told that the hotel did not offer a continental breakfast. When I showed them my Expedia Confirmation, the hotel […] did honor it for the two days were were there by giving us comp passes to the hotel restaurant for the buffet breakfast (which was absolutely wonderful). The hotel pool was nothing special, but clean & provided lots of fun for my kiddos. Overall, very nice place to stay & close to Michigans Adventures which was what brought us to the area. Read moreGenuine Expedia guest review
"Ok, If Cheaper"
In a depressed area of town, light switch dirty, vent in bathroom dirty, curtain not hanging appropriately. We stayed just to go to Michigan's Adventure so I would find a cheaper place to stay next time. Not worth the price range.Genuine Expedia guest review
"Pure Michigan from Muskegon"
It was a nice stay and they had everything they said they had available for us. You did have to be a Holiday Inn club member for the buffet breakfast to be at no charge but prices were not bad at $7 for adults and $4 for kids anyway for a full breakfast with drinks and hostess service. All the people were nice but the best part for us was the closeness […] to the bike path and lakefront. We also drove to the other side in less than 10 min and had one beach area to ourselves. There were also locations nearby for camping, hiking, fishing and boating. Stores and restaurants were also about 5 min away. Read moreGenuine Hotels.com guest review
only had 3 problems during my stay 1) the parking spaces are very tight and made it difficult to get in and out of our vehicle. 2) because of the rate selected our room did not include Kids Eat for Free. 3) The pool was very cold and the hot tub was very hot. Very nice and comfortable hotel otherwiseGenuine Hotels.com guest review
"Value for the Money and Love the Free Breakfasts!"
The free breakfasts were the best we have ever experienced, bar none! Served in the hotel restaurant, the seating wass spacious and comfortable. No sitting side-by-side in a cramped, hot quarters with other guests shuffling by, the dining room is large and airy with plenty of sunlight coming in from the glassed-in atria to one side. A full staff of […] waiters serves juices and hot beverages tableside and takes care of any additional need. Breakfast is served buffet style, no limits, and every day (4 days we were there) there were the normal cold cereals, yogurt, rolls, muffins, and pastries, but also fresh-cut mixed fruits, scrambled eggs, bacon, sausage links, hot biscuits, gravy, and waffles. Every day! With two adults and two children (ages 7 & 6), we figured this would easily have cost us $35-$40 if we paid full fare each morning, so we gratefully tipped our waitress accordingly for her great service. With our daily room rate averaging $120 per night, the breakfasts made this stay a huge bargain in our estimation. Read moreGenuine Expedia guest review
We had nine of us in our party and they made sure we were right next to each other in hotel. Always had fast service in the dining room, was always ready to set up enough tables to comindate our party,Genuine Expedia guest review
way over priced! walked in our room and toliet was apart apparently not working stopped a hotel worker to get helpand her response was we are sold out tonight. I said we need a room with a working toliet. She tired maintence no answer, she said it was shift change. She said they had a room where they just fixed the air conditioning she was going to […] check on that for us. We took that room but no response back from mgr or front desk if everything was ok. Read moreGenuine Expedia guest review
"michigans adventure vaca"
Convenient location if going to michigans adventure, only 15 min drive. Beds were comfy, rooms were decent but no refrigerators. Service in restaraunt service was not good. Breakfast was worst service I've ever had and we were the only ones eating there. Next day we ordered room service to avoid that issue and our food still didn't come as we ordered […] and hair waa in my food. We would try a different hotel next time, since food and restaraunt is pretty important to us as well Read moreGenuine Hotels.com guest review
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