This should not carry the Sheraton brand! Upon check in, I was greeted with old towels in the room that were torn and had holes in it. The shower door was layered in lime scale and had not been cleaned for weeks. It was still the same when I checked out a week later, despite my complaints to the GM. The fried breakfast had a distinct fishy odor and […] taste - presumably from recycled oil or oil that had gone bad. I received the gift of food poisoning having been left with no option from limited restaurant choices in surrounding area. Room service was okay, but I chose to stick to sandwiches or salads after the disgusting fried food incident. Fruit flies cover the Danish pastries at the breakfast area and the Bangladeshi servers appear to think this is acceptable or normal. The smoked salmon had developed a thick crust from being out for too long. The cheese plate was used for days until it was finally consumed, though most of the soft cheeses became hard after 3 days. Upon making my complaints, the manager simply shifted the blame to an outside laundry company. Wow! The fitness center had a constant smell of smoke, due to the fact that it is located next to a local salon situated at the heart of the Starwood VIP floor that plays loud music and encourages its patrons to smoke all day. This continued throughout the week despite several complaints. I have come to realize that Sheraton is not a standardized operation. This hotel deserves to be striped of its brand. This is worse than every three star I have stayed in! Buyer Beware! Read moreGenuine Hotels.com guest review
"not Sheraton at all"
that was the worst Sheraton experience ever! stinky, unhealthy outdated room, sink with yellow spots, 100 year old bath robs, yellow stains on the linens. the list is endless. hotels.com should remove this hotel from its listing. I made pictures and documented everything.Genuine Hotels.com guest review
IN GENERAL THE RECEPTIONISTS ARE NOT PLEASED AFTER THEY SEE THE LOW ROOM RATE WE HAVE BEEN CHARGED THROUGH EXPEDIA AND THEY TRY TO GIVE YOU THE APPROPRIATE LOWEST QUALITY ROOM THEY CAN GET IN THE HOTEL. AFTER MY COMPLAINING IN THIS PARTICULAR HOTEL, I WAS SAID THAT YOU GET WHAT YOU HAVE PAID FOR SIR. IF YOU WISH TO UP GRATE YOUR ROOM YOU WILL BE CHARGED […] EXTRA. Read moreGenuine Expedia guest review
Everything in the hotel was nice. Staff was friendly and helpful. Dining in the Terrace restaurant was enjoyable. Room was clean and comfortable. Only complaint was the wifi. Limited to 4 hrs per day in the rooms. The clock runs from the initial daily sign in and doesn't stop until the 4 hrs are up.Genuine Hotels.com guest review
Ive enjoyed my three day stay at the Shereton a lot. The stuff was very welcoming and helpful at any time. I might be a picky person and I do not want to give bad critics as I recommend this hotel but I am quickly bothered by little things, as for instance I did not liked the smell in the hotel room (like cigeratte smoke).Genuine Expedia guest review
"Slightly old, but meets the Sheraton Standards"
Slightly old, but meets all Sheraton StandardsGenuine Hotels.com guest review
Misled on breakfast cost by front desk - then told that was just tough. Internet hard to get operational and expensive. Bar in the hotel tried to hustle me. Will not return.Genuine Hotels.com guest review
"Very nice Hotel"
Clean hotel with good service. Friendly staff.Genuine Hotels.com guest review
everything was good but rooms need larger trash cansGenuine Expedia guest review
"i do not like the supervisor there he was very bad"
the reciption man was very bad i did not attend the hotel , i think you have to be sure about your staff. i will not come to the hotel again .Genuine Expedia guest review
"Not for business travelers"
Clean and tidy but room was not serviced if housekeeping didnt do it in the am (no sleeping in after long flights if you want beds made or coffee supplies replenished!) And the wireless internet is terrible, endless logging in each session and it didnt work half the time. Good value if you just need a place to stay that is clean and has a pool but dont […] need internet access Read moreGenuine Expedia guest review
"Nice hotel in busy Deira part of town."
Nice hotel in busy Deira part of town, close to airport and old part of town.Genuine Expedia guest review
"Nice hotel, reasonable location, but be careful."
Staff: I would like to say very good, but the reception made two mistakes with me which cause me to say that they are average. Location is good. Construction next to the hotel. the rooms were small There were spots in the bed, not expected in Sheraton hotel.Genuine Expedia guest review
"Great hotel for the stay"
My experience at this hotel was the greatest. The staff was wonderful and words cannot describe how great this hotel is. I will be staying at this hotel again in my future trips.Genuine Expedia guest review
"Nice Hotel, near to Metro and the Airport."
Definitely go back to stay there. Wish I can say more Definitely recommend to othersGenuine Expedia guest review
Excellent sound proof windows for outside noise, but from within the hotel, you hear the slamming doors from neighbors, people talking loudly, and the evening thumping music from the disco!Genuine Expedia guest review
All the patrons were very professionalGenuine Hotels.com guest review
"near underground 5 min walk.. price is ok"
Although internet was available free of charge at the lobby, it would be perfect if it was available free at the room.Genuine Expedia guest review
"Great Hotel for Business People"
Very Good Hotel, Nearby Business Area and Quite Bedroom.Genuine Expedia guest review
"Very nice hotel"
I stayed in this hotel few times and I'll will go back again. It's convienient and close to the airport and has its own entertainment place.Genuine Expedia guest review
Club on 5th floor, semi loud music till 3:00 am Some guest can not tolorate.Genuine Expedia guest review
Clean, suitable price and comfortGenuine Hotels.com guest review
Only breathing is freeGenuine Hotels.com guest review
"great hotel for family"
reciption, room and location is very good and ill think about it next time i come to dubaiGenuine Expedia guest review
"OK, 4 star Hotel"
If what is needed is a business trip, the hotel is fine. Its location however, is the main issue as its in Deira where there is too much traffic and smells.Genuine Expedia guest review
The hotel was good overall. But I was upset that when I complained bout a smell in the bathroom housekeeping came to check and he just sprayed airfreaher and left and didn't even try find out what the problem was. Then I complained again and maintainennce came and he said he did't see a problem for him to fix. So then I figured out that it was the drain […] hole in the bathroom sink. He said that it was probably just some old water in there the he just ran some more water in there and the smell mostly went away. But of course the smell back and then we just had to run water in the hole when ever we were in the bathroom to keep the smell down.But other then that the stay was good. Read moreGenuine Expedia guest review
"Lukewarm at best"
Rooms are a bit small, with hospital-like white walls. Had unusual trouble with the wifi (aside from its outrageous fee), and you can't BUY a hot shower in this hotel. I was in two different rooms over four days with plenty of showers but never a hot one. Pretty much lukewarm. My first room was noisy because jetliners take off directly over the hotel […] building every two minutes or less...although the second room was very quiet. Read moreGenuine Expedia guest review
"Dont even think about staying in this hotel"
The hotel is a complete disappointment. Very noisy, doors keep slammed all night. rooms are not sound proof. the hotel is full with hidden charges. The duty manager is helpless and can do nothing. it's a complete Chios. Im sure it's the first time and the last time i stay in this horrible hotel.Genuine Expedia guest review
"Very noisy room!"
This is second time that I asked the Sheraton Deira hotel receptionist to provide me a quite room but I got a very noisy room!!Genuine Hotels.com guest review
"Wonderful staff at a wonderful hotel"
The Sheraton Deira was a wonderful place for my most recent visit to Dubai; I have visited this marvelous city 10 times. First of all, the staff, and I mean all of the staff, front desk people, bell staff, waiters, security, maids, everyone was very helpful, personable and professional. Food in the restaurant was very good. What set the staff apart […] is the personal attention they provide. I'm someone who asks alot of questions about nearby services (free shuttles, laundries, restaurants, etc.). The bell staff went above and beyond by providing me with schedules for the various free mall shuttles (Deira City Centre, Reef Mall, al Ghruair Mall) giving me directions to a reasonably priced laundry, and recommendations for area restaurants. The staff also called me by name everytime I entered or departed the hotel. The rooftop pool was very nice and refreshing; the planes flying over were actually interesting to observe, as were the plane spotters! Overall, this is a very nice hotel in Deira; you really can't beat it for the price. Read moreGenuine Expedia guest review
"Fabulous Stay at Sheraton Deira"
The staff are very good and friendly. They are ready to assist at any time. Rooms are big enough and I enyoyed my stay in SheratonGenuine Expedia guest review
"excellent hotel Sheraton Deira"
Great hotel, amenities plus staff went out of their way to be helpful and make my stay exceptionalGenuine Hotels.com guest review
old and bad service. never againGenuine Hotels.com guest review
The hotel was fine; large room; decent size bathroom; good closet space; clean. Staff decent. However, when I went to the Iranian Club, they were very rude to me and said, "Families only" and escorted me out. My colleague who is a plastic surgeon had a similar experience. They said Iranians only .... I like Middle Eastern music and was looking for […] a cultural experience. This was the only disappointment. In the US, such behavior would not be tolerated. Read moreGenuine Hotels.com guest review
"there are better choices out there"
The hotel is no more then 3 star, the location is good but there is hardly any lobby, small rooms, limited elevators,the room amenities are minimum e.g. only two bath towels , 2 tea 2 coffee 1 soap limits you very much, there is other customers which are loud and walk in the lobbies.Genuine Expedia guest review
Great hotel for business people near the airport and metro station.Genuine Expedia guest review
Staff are great, this just isn't what I expect of a 4/5 Star hotel.Genuine Expedia guest review
"Old Town area but safe and friendly"
The airplanes flying overhead were vaguely noticeable. And, the party they had in the lounge was loud enough for me to hear the thump of the music in my room. However, the room was absolutely, clean and well kept. The free shuttle to and from the mall was a great benefit. Concierge service was impeccable and very knowledgeable about the city and much […] more. Read moreGenuine Expedia guest review
It's nice hotel. But everything was too old. Anyway the price was great as well........So i still recommend my friend to choose it.Genuine Expedia guest review
I have stayed at this hotel about every 4 months from April 2004 till My late stay on Dec. 13 2011 the staff and front desk all ways help any way they can and the food and drinks are nice the 5th floor bar is nice stop.Roof top Pool and Bar are very nice. Great WIFI. The hotel is little out dated but I will stay there again I will be there again on […] my next trip in March LOL Thanks Chris from USA Read moreGenuine Hotels.com guest review
"Sheraton Deira is pretty cool!"
Sheraton Deira gives 5 star quality for a 4 star hotel. The staff remembers you! The only negative aspect is that EVERYTHING extra carries a charge!Genuine Expedia guest review
I had to leave two days prior to my reservation ending due to my food poisioing and issue with cleaning and electricity.I do not recommend this hotel to any one.Genuine Hotels.com guest review
very disorganized,I got sick due to use of their restaurant food and they had issue with electricity and few hours with no power on 110 F humid weather.I had to leave 2 days prior to my reservation in that hotel and get another hotel apatment.Genuine Hotels.com guest review
"Great Service and Comfortable stay"
I was impressed with the quality customer service and cleanliness. The rooms were well kept, prompt maintenance and house keeping. Convenient to Dubai International Airport. I will certainly come back to stay there.Genuine Hotels.com guest review
I expected that the internet acces should be free for the guests for such hotel but to all my surprises they charge for internet and it is certainly not cheep!Genuine Hotels.com guest review
"Good location and professional staff"
This is a well above average hotel in a convenient area of Dubai. Quick access to and from airport, clean rooms, friendly, helpful and profession staff. I highly recommend this for the business traveler working in Sharjah who prefers the convenience, accommodations and amenities of a Dubai hotel.Genuine Hotels.com guest review
"Decent Hotel, for the price"
It is a little away from things, but its okay.Genuine Hotels.com guest review
"Would go Back Again"
Staff was extremely helpful from arrival to departure. Room was large and very clean. Breakfast buffet was great with made to order omelettes. Being right under the path of the airport there was no noise at all from the planes. The only complaint I wiould have is the lack of bottled water to drink at the pool.Genuine Expedia guest review
Twice this hotel has given me free room upgrades without even asking them!Genuine Expedia guest review
"8yrs using this hotel - but never again"
My wife and I have been coming to Sheraton Deira for eight years, but it just gets worse - so much so that my wife has said we will be giving-up and going elsewhere next time. Such a shame - we always used to love the pool bar, but even this is now shabby and in need of repair, the pool staff spend mire time absent than working (this includes the lifeguard, […] who avoids the pol and spends his time with the bar tender, far from pool and bar, leaning on the parapet chatting and enjoying their paid vacation). Housekeeping is forgetful - no towels some days, etc - Consiege service is confused and un-professional, and do not know how to book cars, how to charge, how to keep bookings, etc. etc. Reception don't listen to the guest - they do what they want to do, the guest is not important. All in all, as my wife says, there are plenty of other hotels in Dubai, so why put up with one where the staff are pretty much out of control? Sad really, after so many years, but it's our money and we're not getting what we paid for. Read moreGenuine Hotels.com guest review
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