All hotels in Dubai, United Arab Emirates
1 room, 2 adults
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Al Mateena Street, Po Box 5772, Dubai, United Arab Emirates, ‏‎855-239-9480
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Hotels.com reviewsTripAdvisor reviews
3.7 / 5Good

Score breakdown (from 253 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    3.9
  • Comfort
    3.8
  • Condition
    3.6
  • Neighborhood
    3.3
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4.0 / 5Excellent
"well located"
Good
Genuine Hotels.com guest review
5 night business trip Dec 5, 2015
A Traveler
US
1.0 / 5Poor
"Bad experience"
Very bad hotel, with worse customer service I will not recommend for anybody to stay there.
Genuine Hotels.com guest review
1 night romance trip Oct 18, 2015
ibrahim
US
1.0 / 5Poor
"I have never seen a Sheraton in that state"
They took over forty five minutes for check in. Totally under staff. Less efficient. Horrible stay of course.
Genuine Expedia guest review
Other trip Oct 18, 2015
bala
US
5.0 / 5Outstanding
The staffs were very helpful and nice. One of the best hotels so far. I have no complain.
Genuine Expedia guest review
Other trip Aug 23, 2015
A Traveler
US
4.0 / 5Excellent
The facilities in the hotel is excellent & clean. The pool is good. Your only worry is traffic going & out of Diera. Everything else is splended
Genuine Expedia guest review
Other trip Jul 10, 2015
A Traveler
US
5.0 / 5Outstanding
"Great"
Everything really great in this hotel Staff , service , clean and location
Genuine Expedia guest review
Other trip Apr 19, 2015
mohaned
US
5.0 / 5Outstanding
"nice close to most things"
no complaints everything was good from the pool to the food excellent
Genuine Expedia guest review
Other trip Mar 25, 2015
jock
US
3.0 / 5Good
"Cleanlines of the room"
I am very much disatisfied the stay because we have found two Cockroach in our room and we killed them. Even we returned to our home in U.S we found one of them in our luggage as well.
Genuine Hotels.com guest review
3 night family trip Mar 11, 2015
Jose
US
1.0 / 5Poor
"Definitely not a Sheraton"
I am not sure how this hotel is still holding the name Sheraton. Starting from the check in experience which takes too long and then both room keys end up not working , then when someone knocks the room door to come and lock the minibar, or the noisy club on the 5th floor that shakes the entire hotel and you can't get any sleep, the staff is not trained and does not even answer when you complain, breakfast is very poor and they start removing it 30mins before schedule so if you arrive late you need to eat from what's still left before they remove it. I stayed there for one night and couldn't stay any longer. This is definitely not a Sheraton hotel!
Genuine Expedia guest review
Other trip Mar 14, 2015
Wissam
US
5.0 / 5Outstanding
"Excellent service & crew staff"
A good place to learn the culture of the country being in a neighborhood that is not flashy , not attractive but safe , friendly , diversified . Mostly impressive staff who are very friendly , very helpful , room very clean and I can say - well worth I paid .
Genuine Expedia guest review
Other trip Feb 22, 2015
Armi
US
5.0 / 5Outstanding
"Trip to Dubai"
I chose the Sheraton Diera because of location and proximity to Diera City Center as well as the Souks and accessibility to downtown Dubai. The hotel staff were very accommodating and friendly during my entire stay. The hotel facilities were very nice and clean.
Genuine Expedia guest review
Other trip Feb 5, 2015
Tom
US
5.0 / 5Outstanding
"I stayed on fourth floor so qouite and relaxing"
It will be my choose all time. It's on best location
Genuine Expedia guest review
Other trip Jan 26, 2015
Eng. Alotaibi
US
4.0 / 5Excellent
"Convenient hotel in Diera"
Nice rooms, good food and pleasant stay. Overall good hotel.
Genuine Expedia guest review
Other trip Jan 25, 2015
A Traveler
US
3.0 / 5Good
"Customer awareness"
I believe customer service is the golden key of success in the world of business, the way people says customer is always right. Hotel must provid and inform customers about any recent changes regarding any matter could be the new rules and laws.. In that country or city. This way a travel will be aware of the stay and can changes their plan or visit location, and avoid losing time and money! for myself my traveling plan is very important specially when I'm in vacation it happened to me this time in Dubai stay. Rest of my bookings in Thailand were experienced fabulous.
Genuine Expedia guest review
Other trip Dec 26, 2014
A Traveler
US
4.0 / 5Excellent
"Nice place"
good experience. nice staff. Amin was good and so was another guy in the concierge (can't remember his name but initials (W/H). We enjoyed the rooftop bar and view too.
Genuine Expedia guest review
Other trip Dec 26, 2014
Frank
US
1.0 / 5Poor
"Save money and choose a different hotel"
Did not enjoy experience. Reserved my room for two and informed hotel in advance that my girlfriend would arrive later. They were quick to take my money. My girlfriend arrived later that day and they claimed policies of not allowing guests of opposite sex to room together. If this was true, why take my money? After a very heated hour long argument with security and management they finally allowed allowed her to stay. I am very disappointed with their policies because they are very inconsistent. Checked out of the room the very next day and went to the Pullman at city center. Had no problem from then on. May not even use Expedia or Sheraton anymore because of how they poorly mishandled this expensive hotel stay.
Genuine Expedia guest review
Other trip Dec 20, 2014
Traveling Nomad
US
4.0 / 5Excellent
"Good Hotel."
Overall, the hotel was very nice, everything ok,if not for slight aircrafts noise passing over the hotel.
Genuine Hotels.com guest review
1 night business trip Dec 15, 2014
SALEH
US
4.0 / 5Excellent
The building is getting a bit aged, but does the job wonderfully. Staff and service were excellent. Nice stay.
Genuine Expedia guest review
Other trip Nov 28, 2014
Naveed
US
4.0 / 5Excellent
"dated but still SHERATON"
Checking in was a bad experience because of Expedia's mistake, but both Mr. Najem and Mohamed in Reception made it easy for me and i was satisfied. They know their job very well. They know how to please a guest, especially that i was angry during checking in. The hotel is dated somehow, but still its a Sheraton.
Genuine Expedia guest review
Other trip Nov 17, 2014
Samer
US
4.0 / 5Excellent
"Nice hotel and assaesible"
Love the ambiance and food in the hotel. The swimming pool is great and location of the hotel good
Genuine Expedia guest review
Other trip Nov 4, 2014
Ajibola
US
3.0 / 5Good
"It's ok"
Good area with barber and grocery stores across the street.
Genuine Hotels.com guest review
1 night business trip Oct 28, 2014
Edward
US
5.0 / 5Outstanding
"Best"
Excellent Hotel
Genuine Hotels.com guest review
1 night business trip Oct 30, 2014
issam
US
5.0 / 5Outstanding
"Value for Money"
Reasonable tariff and the Stay was excellent and the location was great.Front desk was help full and overall a great experience.
Genuine Hotels.com guest review
1 night business trip Oct 20, 2014
vasantha kumar
US
4.0 / 5Excellent
It was nice convenient close to main market eg gold market , basically I will say I had a good time,
Genuine Hotels.com guest review
6 night business trip Sep 21, 2014
Kassim
US
4.0 / 5Excellent
In general this is a very nice property and the stay was very good. On the good side the staffs were extremely helpful and courteous, very neat and clean. On the negative side the location was way off the main areas the nearest metro is quite far off and it is impossible to walk in the heat to the metro. The one improvement which I would like to see is the housekeeping department- they sometimes forgot to change the toiletries, and once they changed a towel with one which was very old and a bit torn - all these things spoils the reputation of Sheraton.
Genuine Venere guest review
Other trip Aug 25, 2014
A Traveler
US
4.0 / 5Excellent
"Very good"
Nice and comfortable .. Good welcome from all staff exact club lounge but breakfast buffet poor ..
Genuine Hotels.com guest review
1 night business trip Aug 11, 2014
Mohammed
US
5.0 / 5Outstanding
"nice"
I like to stay in Sheraton is big name hotel and nice place
Genuine Expedia guest review
Other trip Aug 10, 2014
ahmed
US
3.0 / 5Good
"airport plans takeoff"
you can hear the airport plans takeoff at your bed, and teh nightclub music directly at your room
Genuine Expedia guest review
Other trip Jul 9, 2014
A Traveler
US
3.0 / 5Good
"nice hotel but not as you would expect from sherat"
It was okay but not as expected from Sheraton or even a 4 star hotel. Towels are very because they are old. The room smells bad. Also the size of the room is not good. Staff seems sad. All in all I will not stay there again and don't recommend it for anyone.
Genuine Hotels.com guest review
3 night family trip Jun 26, 2014
helmy younes
US
5.0 / 5Outstanding
very good hotel wifi not strong at room very good staff clean good location parking service
Genuine Expedia guest review
Other trip Jun 30, 2014
A Traveler
US
2.0 / 5Fair
"Not going bacn again!"
I had to book this hotel because my wife had a traning course which took place there. Its located far away from attractions as there is nothing nearby, and it is 1 km away from the nearest metro station. At night, every 2 minutes planes will fly over the hotel.. As for the staff, i feel they need to be more courteous, eventhough some of them are really good. Internet was very slow and weak signal. The room and bathroom were both clean and tidy. I will not return again.
Genuine Hotels.com guest review
5 night business trip Mar 29, 2014
A Traveler
US
1.0 / 5Poor
"Horrible Hotel"
This should not carry the Sheraton brand! Upon check in, I was greeted with old towels in the room that were torn and had holes in it. The shower door was layered in lime scale and had not been cleaned for weeks. It was still the same when I checked out a week later, despite my complaints to the GM. The fried breakfast had a distinct fishy odor and taste - presumably from recycled oil or oil that had gone bad. I received the gift of food poisoning having been left with no option from limited restaurant choices in surrounding area. Room service was okay, but I chose to stick to sandwiches or salads after the disgusting fried food incident. Fruit flies cover the Danish pastries at the breakfast area and the Bangladeshi servers appear to think this is acceptable or normal. The smoked salmon had developed a thick crust from being out for too long. The cheese plate was used for days until it was finally consumed, though most of the soft cheeses became hard after 3 days. Upon making my complaints, the manager simply shifted the blame to an outside laundry company. Wow! The fitness center had a constant smell of smoke, due to the fact that it is located next to a local salon situated at the heart of the Starwood VIP floor that plays loud music and encourages its patrons to smoke all day. This continued throughout the week despite several complaints. I have come to realize that Sheraton is not a standardized operation. This hotel deserves to be striped of its brand. This is worse than every three star I have stayed in! Buyer Beware!
Genuine Hotels.com guest review
6 night business trip Mar 1, 2014
Peter
US
1.0 / 5Poor
"not Sheraton at all"
that was the worst Sheraton experience ever! stinky, unhealthy outdated room, sink with yellow spots, 100 year old bath robs, yellow stains on the linens. the list is endless. hotels.com should remove this hotel from its listing. I made pictures and documented everything.
Genuine Hotels.com guest review
14 night business trip Feb 19, 2014
Amin Alasgarli
US
5.0 / 5Outstanding
"Nice hotel close to the airport"
Clean orderly hotel. The staff was super friendly... 10 min drive to the dubai mall. I would stay there again!
Genuine Expedia guest review
Other trip Mar 2, 2014
A Traveler
US
4.0 / 5Excellent
"its good hotel and very clean room and staff resep"
good location very near from center dubai and nice staff from reseption and room service and resterant staff
Genuine Expedia guest review
Other trip Feb 6, 2014
nedal
US
3.0 / 5Good
"Does not fit into Sheraton class"
Check in was late because rooms were full and had to wait for 2 hours before rooms were allocated. Noisy rooms, having a night club next to a hotel room is definitely a bad idea.. Business guest will come back!
Genuine Expedia guest review
Other trip Jan 17, 2014
govindram
US
2.0 / 5Fair
No Value for the money Not sheraton standard
Genuine Expedia guest review
Other trip Jan 12, 2014
A Traveler
US
3.0 / 5Good
IN GENERAL THE RECEPTIONISTS ARE NOT PLEASED AFTER THEY SEE THE LOW ROOM RATE WE HAVE BEEN CHARGED THROUGH EXPEDIA AND THEY TRY TO GIVE YOU THE APPROPRIATE LOWEST QUALITY ROOM THEY CAN GET IN THE HOTEL. AFTER MY COMPLAINING IN THIS PARTICULAR HOTEL, I WAS SAID THAT YOU GET WHAT YOU HAVE PAID FOR SIR. IF YOU WISH TO UP GRATE YOUR ROOM YOU WILL BE CHARGED EXTRA.
Genuine Expedia guest review
Other trip Dec 8, 2013
A Traveler
US
4.0 / 5Excellent
"Nice hotel"
Everything in the hotel was nice. Staff was friendly and helpful. Dining in the Terrace restaurant was enjoyable. Room was clean and comfortable. Only complaint was the wifi. Limited to 4 hrs per day in the rooms. The clock runs from the initial daily sign in and doesn't stop until the 4 hrs are up.
Genuine Hotels.com guest review
2 night trip Nov 21, 2013
Frank Moses
US
4.0 / 5Excellent
Ive enjoyed my three day stay at the Shereton a lot. The stuff was very welcoming and helpful at any time. I might be a picky person and I do not want to give bad critics as I recommend this hotel but I am quickly bothered by little things, as for instance I did not liked the smell in the hotel room (like cigeratte smoke).
Genuine Expedia guest review
Other trip Nov 3, 2013
Arwa
US
5.0 / 5Outstanding
"Slightly old, but meets the Sheraton Standards"
Slightly old, but meets all Sheraton Standards
Genuine Hotels.com guest review
2 night trip Oct 26, 2013
Traveler
US
3.0 / 5Good
"Not impressed"
Misled on breakfast cost by front desk - then told that was just tough. Internet hard to get operational and expensive. Bar in the hotel tried to hustle me. Will not return.
Genuine Hotels.com guest review
2 night business trip Oct 23, 2013
R Martin
US
5.0 / 5Outstanding
"Very nice Hotel"
Clean hotel with good service. Friendly staff.
Genuine Hotels.com guest review
2 night trip Oct 21, 2013
John
US
4.0 / 5Excellent
everything was good but rooms need larger trash cans
Genuine Expedia guest review
Other trip Oct 25, 2013
James
US
5.0 / 5Outstanding
"i do not like the supervisor there he was very bad"
the reciption man was very bad i did not attend the hotel , i think you have to be sure about your staff. i will not come to the hotel again .
Genuine Expedia guest review
Other trip Oct 5, 2013
A Traveler
US
3.0 / 5Good
"Not for business travelers"
Clean and tidy but room was not serviced if housekeeping didnt do it in the am (no sleeping in after long flights if you want beds made or coffee supplies replenished!) And the wireless internet is terrible, endless logging in each session and it didnt work half the time. Good value if you just need a place to stay that is clean and has a pool but dont need internet access
Genuine Expedia guest review
Other trip Sep 16, 2013
michelle
US
5.0 / 5Outstanding
"Nice hotel in busy Deira part of town."
Nice hotel in busy Deira part of town, close to airport and old part of town.
Genuine Expedia guest review
Other trip Sep 6, 2013
Mario
US
4.0 / 5Excellent
"Nice hotel, reasonable location, but be careful."
Staff: I would like to say very good, but the reception made two mistakes with me which cause me to say that they are average. Location is good. Construction next to the hotel. the rooms were small There were spots in the bed, not expected in Sheraton hotel.
Genuine Expedia guest review
Other trip Sep 1, 2013
Jason
US
5.0 / 5Outstanding
"Great hotel for the stay"
My experience at this hotel was the greatest. The staff was wonderful and words cannot describe how great this hotel is. I will be staying at this hotel again in my future trips.
Genuine Expedia guest review
Other trip Aug 24, 2013
A Traveler
US
4.0 / 5Excellent
"Nice Hotel, near to Metro and the Airport."
Definitely go back to stay there. Wish I can say more Definitely recommend to others
Genuine Expedia guest review
Other trip Aug 22, 2013
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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