"Would go Back Again"
Staff was extremely helpful from arrival to departure. Room was large and very clean. Breakfast buffet was great with made to order omelettes. Being right under the path of the airport there was no noise at all from the planes. The only complaint I wiould have is the lack of bottled water to drink at the pool.Genuine Expedia guest review
My stay comfortable but housekeeping not good ...Genuine Hotels.com guest review
"8yrs using this hotel - but never again"
My wife and I have been coming to Sheraton Deira for eight years, but it just gets worse - so much so that my wife has said we will be giving-up and going elsewhere next time. Such a shame - we always used to love the pool bar, but even this is now shabby and in need of repair, the pool staff spend mire time absent than working (this includes the lifeguard, […] who avoids the pol and spends his time with the bar tender, far from pool and bar, leaning on the parapet chatting and enjoying their paid vacation). Housekeeping is forgetful - no towels some days, etc - Consiege service is confused and un-professional, and do not know how to book cars, how to charge, how to keep bookings, etc. etc. Reception don't listen to the guest - they do what they want to do, the guest is not important. All in all, as my wife says, there are plenty of other hotels in Dubai, so why put up with one where the staff are pretty much out of control? Sad really, after so many years, but it's our money and we're not getting what we paid for. Read moreGenuine Hotels.com guest review
"My experience with Sheraton Deira- Dubai"
well, in general I did liked the hotel, it;s convenient location, but lacking of free wireless high speed internet which was quite annoying, it prevented me from being well connected to the world, however I have to mention that the staff is friendly, warm welcome.Genuine Hotels.com guest review
I quite often travel there and stay at sheraton, but last few time I have been disappointed because lack of managementGenuine Hotels.com guest review
"Why was my room not ready ?"
Arrived at the hotel 1.45am on Friday morning after a long flight from Singapore (the room being available to me from Thursday 2pm) only to be told it wasn't ready. I was then offered a smoking room instead and told that I may be disturbed by an in house disco due to finish at 3am. After a few minutes of arguing I was told that housekeeping would go […] and ready my room - no explanation of why it hadn't already been ready for 12 hours already or what had been going on in my room that had made it unready. Eventually 20 mins later my room was available - despite it being non-smoking it still had a stale smoke smell and a note to say if guests did smoke in the rooms an extra charge would be levied. They also wanted a 900AED up front fee to cover any charges - even though I had paid for my 3 night stay in advance. On cehckout i also had to wait whilst they got housekeeping to check whether I had used the mini bar. Presumably the reason for my room being not ready when I checked in was that housekeeping were too busy checking other guests mini-bars instead! Not impressed overall. Read moreGenuine Hotels.com guest review
"Simple hotel,simple location"
Breakfast , room , service....great.But room service or the housekeeping they used the mini bar......when i was out.( couple of beer ).this is bad....even though i was not charged for those beer, but next time, i am afraid my computer will be stolen.....Genuine Hotels.com guest review
Was a great hotel, clean and staff are very friendly.Genuine Expedia guest review
I arrived late at night (after midnight) after a long haul flight,i was given a room on the 4 th floor. The noise was the disco on the 5 the was ridiculously loud. I changed room to one on the second floor which you could still hear the disco, and was reduced to a single bed, having booked a double . The key swipe to the door open would not work and […] the staff could not get it to work , without a master key ,so every time I left the room I had to organise someone from reception to open the door for me! Read moreGenuine Hotels.com guest review
"Great service, decent location"
Pleasant stay, staff were courteous and very polite. Keep in mind that this hotel is directly in the flight path and very close to Dubai airport - airplane noise is annoying but certainly not unbearable.Genuine Hotels.com guest review
"Close to the airport."
Rooms clean. Service good. Staff friendly and helpful.Genuine Expedia guest review
Nice and clean room. An enjoyable time was had. Thank you for the experience.Genuine Expedia guest review
"Maintenance poor otherwise good overall."
Sink drain blocked Sink plug not working Bedside alarm clock not working Air-conditioning not working properly Lock fell of exit door on last day Staff very helpful and friendly. If it were not for them the hotel would just be accommodation with nothing working as it should.Genuine Expedia guest review
"Pleasant Stay in Deira"
We stayed in Sheraton Deira for 3 nights in last week of September. Overall our stay was pleasant. The hotel was close to the Metro station so daily commute as well as commute from Airport was smooth. There are several Indian hotels nearby (Sarvana Bhavan and Annapoorna to name few) so Indian food should not be an issue. Also most of the tours had pickup […] and drop facility from this hotel so that worked out fine as well Overall I would recommend this hotel for stay in Dubai. Read moreGenuine Expedia guest review
Hotel is clean...good room service....but little bit noisy..especially if your room close to nightclub...Genuine Hotels.com guest review
"Its Ok, its cheap but it isn't really a Sheraton"
I book this hotel as it is cheap and well located for my business in that end of Dubai. The roof top pool is noisy as it is directly under the flight path and there is a popular night club below you!! be careful where you end up, being high and on the right hand side as you look at the hotel from the lobby is the right place to be. Internet is expensive […] but it does work, food in the terrace is OK but restaurant is never really busy. I will stay there again as I literally only need somewhere to sleep. Read moreGenuine Hotels.com guest review
"Disappointment at Sheraton"
Not a good location, despite being in the old part of the city yet isolated and lacks the busy ambious of Deira, the interior is very outdated, the wifi is a lie, you get the signal but nothing else. Very disappointing 3 day stay.Genuine Expedia guest review
Ok okGenuine Hotels.com guest review
"Good Service and Welcoming Staff"
Ouite Refreshing, Value or MoneyGenuine Hotels.com guest review
"Wonderful Experience and Good Service"
Very exciting, I enjoyed my stay with my family members. The staff are welcoming and courteous.Genuine Hotels.com guest review
"clean, comfy bed, great value"
Near to supermarket is def an added value for us.Genuine Hotels.com guest review
"Slightly dated Hotel."
Good Hotel, if a little out of the way. Might say looks a little dated and the price of the mini bar items is almost extortionate (chocolates and nuts etc). Overall not a bad experience.Genuine Expedia guest review
"No Bottled Water"
I expect a hotel chain like Sheraton to supply bottled water in the room which in this case I found not to be.Genuine Hotels.com guest review
I booked for two nights but moved out after one. Ac was not cooling ., tv remote was not working , tv picture was not good, furniture was old And shabby. Neighborhood was rough . Not family place at allGenuine Hotels.com guest review
"would not stay there as the priceis very high"
lobby was very plain and boring, the swimming pool had only a deep end. and the water was very cold the Jacuzzi near the pool was very hot and had to get out to switch on or off. night time the corridors were full of noisey people.Genuine Expedia guest review
This hotel is close to the airport but about 15min from the 'new' Dubai. The hotel has extremley good staff who are very helpful, nothing was a problem. The room was spacious and the air con worked great which is a must in Dubai, it's very hot!!! I would stay here again.Genuine Expedia guest review
GOODGenuine Hotels.com guest review
Very helpful staff and very clean rooms. I think breakfast is a bit overpriced but apart from that had Realy good time. Will definitely book again no doubtGenuine Expedia guest review
We found it a great hotel. I would definitely stay there again, and recommend to others.Genuine Expedia guest review
Friendly quality serviceGenuine Hotels.com guest review
"Nice hotel, but noise disruption at night"
The Sheraton is a comfortable hotel with friendly, helpful staff. The showered needed to be repaired on arrival, but this problem was fixed within an hour. The stay was also unfortunately hindered by large, noisy parties in ballroom on a Sunday and Monday night, my only 2 nights at the hotel. The noise could be heard from the room until 2am which was […] very disruptive. Although the staff were sympathetic, and offered me complimentary breakfast, it has still left me with negative experience. The staff should have informed guests on arrival and room allocation of parties and possible noise disruption during the stay. Read moreGenuine Expedia guest review
it was an average experienceGenuine Hotels.com guest review
"a pleasant place to stay"
This was a nice hotel to stay in.It had a fine restaurant a pleasant rooftop pool and nice gym.The staff were attentive and the hotel was very clean.It wasnt in the best part of dubai however and you would need a taxi to get to most placesGenuine Expedia guest review
The furniture was old the color of the walls was scrached but it was little goodGenuine Hotels.com guest review
"evaluation of hotel stay"
I had a very lovely time throughout the 3-day stay in the hotel. My booking through hotel.com was devoid of any form of stress. Thank you.Genuine Hotels.com guest review
The hotel was located close to many amenities with the Airport nearby. Trips to Bur Dubai and Dubai Mall with easy access by road. Great location. However, still do not understand why Sheraton does not provide free wifi?? That was only the negative mark during the stay.Genuine Hotels.com guest review
Conveniently located and well pricedGenuine Hotels.com guest review
Staff were disorganised. I was kept waiting for 90mins for room to be ready (I was checked into a junior suite) then when I asked them to send luggage up they took an additional 45 mins! Facilities are fine and club lounge is good. Managerial oversight of front desk personnel could do with an upgrade!Genuine Expedia guest review
I am completely disappointed because the laundry ruined my new custom made dress for which I spent so much money (3000 saudi Riyal) to make in Jedda. I am particularly piqued because the the hotel cleverly folded and packed the dress in such a manner that I did not discover the mess till I got back to Nigeria. I had stayed in several sheraton Hotels […] but this one may be my last. I am totally distraught and will tell every one my story Read moreGenuine Hotels.com guest review
friendly and efficient staff although hotel seemed quite a long way from most tourist sightsGenuine Hotels.com guest review
"A good experience"
The hotel was a little closer to the airport than I would normally prefer, but I didn't hear any aircraft during the night. The staff was very courteous and professional. My checking in and out ran very smoothly and quick. They were doing some renovations while I was there, but it did not affect my stay at all. Overall it was a positive experience.Genuine Hotels.com guest review
"Great experience in the Sheraton Deira in Dubai"
I was upgraded to the Club Rooms in my way to Europe and back. Staff were very helpful and polite at all times. I shall come back.Genuine Expedia guest review
Overall kind of a disappointing stay. The room was fair, but not great.Even though I checked in late in the afternoon, I had to wait for my room to become available. Furniture was kind of run down. The overall look of the hotel seemed to be ne that has seen better days. Bathroom was pretty tiny, and the towels in there were kind of crappy. I usually […] stay at a different Sheraton in Dubai that I would characterize as excellent. I could not get in there on this trip, so chose this one instead, expecting the same level of quality. I was disappointed, and will not stay here again. One final thing. Someone, either a previous guest or staff member swapped all the vodka out of the minibar for water. They tried to pin it on me. I only mention staff because this is the first time any hotel ever told me they would not let me check out til they checked the minibar. Only after I raised a big stink did they back off. ATM on site would not work with my VISA card despite the VISA label there on. I had to walk down the street for an ATM. Read moreGenuine Expedia guest review
"Good hotel for a family or Groups wnating to relax"
The Hotel staff were very welcoming and always said hello when in contact with them.What was lacking was the proffesionalism in their job,such as the cleaning of the room everyday when we had gone out for the day.on 2 occasions the room had not been serviced and therefore came back to a dirty room after a day touring in Dubai.When we reported to the […] manager,she failed to apologies and could not understand the basic premise of running a well run hotel where the rooms are cleaned on a daily basis.Her excuse was that it was Ramdan and that the staff were working half-days shifts?? The towels were not changed and i had to ring room service on a number occasions to get fresh towels! Overall the hotel is located in a perfect place with all the emenities nearby,and is excellent for Families or large groups.What the hotel lacks is a Leadership role within its management and during our stay we did not get any calls for the hotel manager or senior person to find out how are stay was like during the week. T Read moreGenuine Expedia guest review
"TRY AND SEE..........THE GOOD SIDE OF LIFE."
WONDERFUL PLACE TO STAY.NICE STAFF,CLEAN ROOMS AND AT THE HEART OF TOWN.Genuine Expedia guest review
"Good hotel for a decent price"
The Sheraton Diera is conveniently located with loads of restaurant serving Indian, Pakistani, Arabic cuisine just within 5-10 mins walk from the hotel. The Hotel has a swimming pool on the top floor which is too small for a swim but good enough for a relaxation. It also has steam, sauna and a fitness center. The staff are really helpful and welcoming. I […] stayed in the classic room. The bed and bathroom are very good. However the room is very small and not much space to move around. I managed to get the room at promotional price so cant complain much. The extra amenities are costly so stay away as much as you can. Would recommend to remove the minibar from the room as it comes with a heavy price tag for each item. Their is a supermarket opposite the hotel and a convenience store nearby. So buy what you need from the these places. Read moreGenuine Expedia guest review
Enjoyed staying at the hotel, staff are very accommodating; even arranged a birthday cake on my arrival. I would stay there again.Genuine Expedia guest review
"Good hotel but nothing to do"
I've stayed here previously. The service at times was great. Just a few things like the replenishment of toiletries, beverages, towels was a bit disappointing as all was not always replenished after a clean. The location isn't great but is a 10 min cab drive away from the closest mall. There are some nice places to eat at nearby. The hotel is under […] a flight path so when lounging under the sun you constantly see planes flying over. Very noisy. I probably wouldn't come back here again unless they are giving the rooms away at bargain prices. Read moreGenuine Hotels.com guest review
"Close to Airport and the Old city of Dubai"
Great location if you are wanting to be in the old city of Dubai and close to the airport . Good friendly staff. However they need to improve their efficiency when they check out guests. Took 8 min to give me change!!!! Phone did not work in my room either !Genuine Hotels.com guest review
"People make the difference"
This was a comfortable hotel, very comparable with others around the world. What made it memorable was the service from the very friendly and obliging staff who were always ready to assist and help at all times.Genuine Expedia guest review
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