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"Okay"Reviewed by a Hotels.com guest on May 5, 2012
our room was in the basement!
"Great Place to Stay on Isla Mujeres"Reviewed by a Hotels.com guest on May 5, 2012
Fabulous Location, Beautiful Garden, Friendly Staff, Decent Rooms, Small Breakfast, Overall Great Value for the price!
"2012 Cacun Trip"Reviewed by a Hotels.com guest on May 5, 2012
This was great place to stay, no screaming sring breakers. This is an adult oriented all inclusive hotel. The food was excenllent, you have to try the rotisserie chicken on the beach!
Reviewed by a Hotels.com guest on May 4, 2012
This guest did not leave a comment.
"Amazing Location"Reviewed by a Hotels.com guest on May 4, 2012
Na Balam got some underserved poor scores. The location happened to be the best location on the island (as far as beaches go), and fairly convenient to excitement of down town. The grounds were spectacular, and for such a reasonable price. Front desk and beach bar staff were not amazing, but not bad either. They could do some training on customer service in order to make it a more magical experience, but all in all, it was acceptable service.
Location.
The Gran Caribe Real Resort & Spa All Inclusive is located in Cancun, Mexico. The oceanfront property, located in the Cancun Hotel Zone, is within two kilometers from Plaza La Isla shopping and dining, the Cancun Convention Center and Isla Mujeres Ferry Terminal.
Hotel Features.
As part of the all-inclusive package, the hotel offers unlimited food and drinks, supervised children's activities, and nightly live entertainment. The grounds feature direct beach access, 2 outdoor pools, a fitness room, steam room, and full service spa. Non-motorized water sports, such as kayaking, pedal boating, and snorkeling are complimentary. This property provides guests with complimentary beach cabanas, loungers/chaise longues for the pool and beach, beach towels, and beach umbrellas, as well as onsite bicycle rentals.
The hotel boasts 8 dining options. Gaviotas Restaurant and Bar is beachfront, highlighting pasta, seafood and vegetarian cuisine. Health, Sushi and Snack Bar, and Albatros Restaurant, overlook the beach and pool. Maria's, open for dinner, features Mexican fare. Trade Winds, open during evenings on the beach, offers light snacks and beverages. The Lobby Bar, Show Bar and All-Inclusive Clubs serve snacks and beverages. Free wireless Internet and a 24-hour business center with 6 meeting and conference rooms are also available. Additionally, guest parking is complimentary.
Guestrooms.
Suites open to private furnished balconies or terraces with views of the Caribbean Sea, Nichupte Lagoon or the resort's manicured gardens. Bas-relief headboards feature shell patterns and hold pillowtop mattresses draped in floral bedspreads. Suites feature separate sitting areas, 27-inch flat-screen TV, with DVD player, and CD players. Complimentary minibars are stocked daily with water, soft drinks and beer. Marble bathrooms offer handheld showerheads and makeup/shaving mirrors. Some rooms provide complimentary wireless Internet access.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This resort is all-inclusive. This means that onsite food and beverages are included in the room price (some restrictions may apply, for example, to premium food items or drinks; or to dining at specific restaurants). Guests do not have to pay extra for onsite activities such as snorkeling. Taxes and gratuities are included. Please note items that are not included; these require a surcharge.
Taxes and gratuities
Gratuities and taxes are included.
Food and beverages
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
Gran Caribe Real Resort & Spa All Inclusive features show cooking. Inquire with resort staff for details and locations.
Gaviotas - Beachfront restaurant and bar. Show cooking. Featuring pasta, seafood, and vegetarian fare. Open for breakfast, lunch, and dinner. Bar open at night.
Albatros - Casual restaurant overlooking the beach and pool. Buffets, à la carte menus, and show cooking. Open for breakfast, lunch, and dinner.
Health, Sushi, & Snack Bar - Located beside the pool and overlooking the ocean. Light, Japanese-influenced fare. Nonalcoholic beverages and juices with Caribbean accents. Open from mid-morning until late night.
Maria's - Contemporary Mexican cooking in an aristocratic and historical atmosphere. À la carte menu and show cooking. Open for dinner.
Trade Winds - Light, Mexican-influenced fare and snacks. Beverages and Caribbean drinks. Located on the beach with a deck featuring swings, hammocks, lounges, and double sun beds. Open at night.
Sunset Grill - Casual, all-day à la carte dining. Open for lunch and dinner.
Il Pescatore - Italian restaurant and bar offering à la carte options and cooking demonstrations. Open for dinner.
All-Inclusive Clubs - Two clubs offering 24-hour self-service snacks, an international open bar, games, and activities.
Show Bar - Bar open for entire length of show. Air-conditioned theater offering a selection of shows including Tropical, International, Caribbean, Pre-Hispanic, Mexican, and Le Fantastique.
The All Inclusive Plan includes use of one racquetball court, and two squash courts. Other facilities include a recreation area containing a half basketball court, bocce, Ping-Pong tables, shuffleboard, horseshoes, a maze, and giant outdoor chess.
As part of the All Inclusive Plan, guests may use pedal boats and kayaks at a marina on Nichupté Lagoon 2.5 miles (4 km) away. A water sports center at the hotel arranges rentals of snorkeling gear, boogie boards, Jet Skis, windsurfers, motor boats, and Hobie Cat sailboats and also books scuba diving and snorkeling lessons and excursions, parasailing flights (including Skyrider flights for two), and fishing trips. Cancún has two 18-hole golf courses, Cancún Golf Club, 2.75 miles (4.5 km) away and Hilton Cancún Golf Club, 4 miles (6.5 km) away.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the area’s main artery. This road passes by the El Rey ruins, believed to be a king’s tomb.
see all hotels in Cancun"Not relaxing at all"
We just stayed at this hotel for 3 days. Thank god it was not any longer. There are a few positives, but they are far outweighted by the negatives. positive: - Food is ok to good for an All inclusive resort - Bar / Restaurant Service staff is really good - Housekeeping staff is good - Very nice beach negative: - Management does not know what they […] do - 1.5h for check in is unacceptable - Extremely noisy rooms (neighbours, doors, people going down the floor) - Guests have a "beach bed reserving" habit, do not expect to get any place at the pool after 8 a.m, even if no one is there - Guests consist of 20 year old loudmouths and classless parents that are always getting drunk or on the hunt for the next fat/sugar fix at the buffet instead of watching their children - Do not name yourself "... and Spa" if you do not have a Spa and the use of the one in the sister property comes at an extra premium This property is officially rated 5*, 4* on hotels.com. Both way to high, 4* may have been ok many, many years ago. 90% of the guests are either 18 - 22 year old "free-drinkers" (springbreak was over when we were there) or more or less classless families. If you like beeing in a hotel with sunburnt dad and mummy at the bar, getting drunk on the free drinks, while their kids run around, or if you do not like to sleep , this one is for you. If not, book another property, there are more than enough alternatives in Cancun. Read more
This guest did not leave a comment.
"gran Caribe Rea"
Average hotel...the management does very little to make your stay special....they are very interested in upgrading the room and selling their club....we had a great 6 days...in spite of not great weather...I would recommend this hotel...with reservations....don't think you need to upgrade....food was typical for an all inclusive...good...not great...we […] did not know to make reservations in the restaurants so were only able to have one nice meal....even though we upgraded to a beach front grand suite....that was very disappointing...all in all... a fun time...but, not a service oriented resort....staff was friendly...but not 5 star Read more
"Excellent place for family with kids"
We just stayed at this resort over Christmas and could not be happier. We have a 3 year old and she had at blast. They have a great area for children and lots of activities. As for the hotel, it is in great shape and they keep it really clean. The staff is superb. They are very friendly and polite and most of them are fluent in English. The food is […] pretty good and we did not find too many repetitions in the buffet. Their reservation only restaurant called Maria's is excellent. We loved the food there. Make sure to get reservations as soon as you get there. Overall this is an excellent resort for the money and I would recommend to anyone. Read more
"Beautiful Room and Exceptional Service"
We had a lovely corner room #2412 with views of the ocean and pool. The room/resort was extremely clean. Service was fantastic at the bars and restaurant. We tipped but saw that even those who did not tip received exceptional service. We thought the best meals were at the buffet restaurant Albatros. My husband did not bring slacks so did not try Maria's. […] We enjoyed the beach bar (with swings and hammocks), the pool bar and the lobby bar. They served drinks in nice sized cups. The beach was nice with a red flag and rough surf. The lifeguard watched over us and whistled to the people who were too far out. Plenty of lounge chairs on the beach. There is a shopping mall across the street with more reasonable prices for aloe! Read more
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"AWESOME"
WE HAD AN AWESOME TIME!! WOULD RECOMMEND IT TO ANYONE!! FOOD WAS GREAT>THE SPORTS/ENTERTAINMENT CREW WERE PERFECT AND FUN>LOTS TO DO> OUR WHOLE FAMILY HAD A BLAST!
The resort is beautiful! Amenities, Service, location, food, entertainment, cleanliness, etc.... all fantastic!! Will return to this resort - it is great! Only a few minor negatives: 1. Bands in bar are done by 10:30, so no dancing or entertainment after 10:30; 2. the pool is small and gets crowded, but the beach area is wonderful! and 3. Our room was […] in an odd location - near the hotle offices and not ocean front and was not accessible by elevator (2nd floor, so no problem for us to walk 1 flight of stairs, but others may not like to walk stairs and it was tough with the luggage). However, the room was very large, clean and quiet and did have a nice view of Lagoon sunsets. Bedding was not great - kinda thin and aged, but no big deal. Could have paid more to upgrade to an oceanfront room if these things were really a problem for us, but they were not. We really loved our stay at this resort. The positives far outweigh the negatives at this resort - it is wonderful! Read more
"Gran Caribe was a great time"
My sister, friend, and I went during spring break, so there was a mixed crowd. Had a blast- service overall (minus front desk staff) was excellent, food and drinks were good, location was great as was the atmosphere.
"Gran Caribe- the best for the price!"
It was amazing! It was the best beach as far as we could see. The set up was wonderful. The food was amazing and provided a variety of ethnic dishes. The room was clean and had an amazing view. The staff was amazing and they made birthday accommodations for my partner. The restaurant Marias was the best. The chef even made us too special dishes for […] my partner's birthday. We will definitely be returning! Read more
"Perfect for a family vacation"
great activity for all including kids and adults. The night shows were amazing. Food is excellent.The pool and bar services is excellent. The staff is always smiling.
This guest did not leave a comment.
This guest did not leave a comment.
""The Gem""
Diamonds are a girl's best friend; the Gran Caribe Real Resort and Spa is everyone's Dream!!!
"Mediocre"
The food is not good and it felt more like a high school spring break destination rather than a nice relaxing/romantic getaway. The music poolside was loud and after 2pm there were guys on microphones getting people to get involved with games and such-it was not very relaxing by the pool at this time of day. The food was REALLY mediocre. I like to enjoy […] food on vacation and while there is a lot of it here-it is not quality. The rooms are loud-you can hear everything that goes on in the hallway-not good if there are groups of 18 year olds partying around your room. We had to change rooms it was so loud (from 1-4am!!!). The place was clean so that is a positive. I wouldn't stay here again though:( Read more
"Gran Caribe Real i Cancun-"
Fantastic hotel with great food. The rooms were spacious with comfortable beds but they are not well adapted for small children though when many of them have two stairs inside with tiled floors. Superfriendly staff and good evening shows. The beach is super. Food is varied and of high quality. Would have given a top review but the staff at the Spa makes […] it only a 4 of 5 hotel. We tried to book two free massges as a compensation for our airconditioning not working but it was almost impossible. Paying customers were more important and they were rather rude about it. Read more
"I'm sure there is better"
Busy, noisy too many p1ss heads and too many kids.
"OUR RECENT GRAN CARIBEE STAY"
Words almost cannot explain how much we enjoyed the stay at Gran Caribee Cancun. The food, the service, the facilities, and the excellent value for money all made it an absolutely fantastic holiday for our family. We could not believe when it said all inclusive, that it was ALL inclusive .... of the drinks, food .... everything which is something we […] definitely do not get in Australia, nor for that matter in many parts of the world we have stayed in. The weather allowed us to spend a fair bit of time on the beach or beside the pool, which was perfect for us. Julio was fantastic with his explanation of the tours available and Jonathan at Reception was also very helpful and always friendly and most respectful (which for that matter was the same for every staff member at the Gran Caribee. We will DEFINITELY stay there again, and we will recommend it to our friends. Thank you to all at the Gran Caribee. Hopefully we will get to see you again next year!! Read more
"Wonderful Hotel"
I stayed in this hotel for 8 nights in Sept 2010 & I cannot find one bad thing to say about it. This hotel offers excellent service, it is spotlessly clean and has a wonderful beach. The hotel has great facilities and a good variety of restaurants - the breakfast buffet is particularly good! I would highly recommend this hotel.
"Hotell utan några bekvämligheter"
Generellt så har alla hotell på cancun hotellzon ett bra läge. Det är enkelt att ta sig till centrum och det är dessutom säkert. Hotell Gran Caribe Real resort&Spa hade två nackdelar: 1. Ljud som tränger sig i princip taget alla rum, det går helt enkelt inte sova om nätterna! Dörren till alla rum borde vara mellandörr, det hörs ljud från alla andra […] rum också. 2. Maten kvalité var mellan och maten variation var inte mycket. Dessutom det som var kvar från gårdagens så serverads på andra restauranger. Read more
"Todo bien, buena ubicacion"
This guest did not leave a comment.
"Hotel Gran Caribe -Boa Avaliacao mas uma frustacao"
Um dos motivadores de eu ter escolhido este hotel é porque dizia na descrição do hotel de que havia banheira no quarto. Minha filha gosta muito de banheira e sempre escolhemos hotéis com banheira no quarto. Como muita frustação descobrimos na entrada de que não havia banheiro nos quartos. Favor corrigir esta informação no site.
"Ótima localizaçao"
O hotel está uma zona central, dá para ir a pé em varios shoppings e restaurantes. A unica coisa ruim foi a quantidade de crianças mal-educadas no nosso andar, acordavam as 6 da manha, corriam e berravam no corredor e batiam as portas, e as mães mal-educadas corriam e gritavam atrás deles...
"Arrogant staff, poor imitation european restaurant"
This guest did not leave a comment.
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