"Disappointing Customer Service"
I felt that the facility itself was fine but the customer service itself was severely lacking. Upon check in the woman at the front desk complained about being the only person there and clearly disliked her job. There was free breakfast and there were about five of us to eat breakfast in the morning. Some of the food ran out and when the front desk […] was notified they did nothing about it. I speculate that the man at the front desk was at the end of his shift because when employee arrived he left. The arriving employee went back outside to shovel. Around 9am I witnessed other guests, including myself, being asked by the staff what room they were in. The staff then would go to that room and would make comments about how people were not ready to leave yet. They stood around and waited for people to leave before going to a room, this is even though there is an 11am check out time. Read moreGenuine Hotels.com guest review
"WHAT WE NEEDED"
GREAT BREAKFAST AND DESK CLERKS VERY HEALPFULL. GREAT FOR OVER NIGHT USE.Genuine Hotels.com guest review
"It was ok"
I suited its purpose which was to find a place to sleep. I wasn't expecting anything special. It is clean but needs renovation to bring it into the next century. The bathrooms need to have fans installed but other than that it was good.Genuine Hotels.com guest review
Comfortable rooms, and they got me in to my room quickly at midnight.Genuine Hotels.com guest review
Hotel was under staffed went for breakfast late around 930 there was not much to get for breakfast. Hotel was extremely busy and should have had one more staff person on. there were a lot of baseball and softball tournaments in the area so the rooms were booked in advance. no excuse for understaffing a full hotel. other than that very pleasant.Genuine Hotels.com guest review
My wife and I would stay here again.Genuine Hotels.com guest review
"Stuck in the 1990s"
This hotel was built in mid 1990s and it looks like nothing has changed since, except the fact that they filled the pool in with dirt so that it can no longer be used. Front desk staff hogged the lobby TV.Genuine Hotels.com guest review
The staff was very nice and helpful.Genuine Hotels.com guest review
"This is right off the main road, US 31"
This hotel was clean and comfortable, with a nice breakfast buffet in the morning. The staff was friendly at check-in, even though it was late in the evening. The hotel is located right off US-31 in Indiana, between South Bend and Kokomo, so a easy location to access.Genuine Hotels.com guest review
"Hometown motel needs extensive update!"
We were the only guests, I think, and I see why. A painting crew was working on rooms so there is hope. Mold in caulking of bathtub fixture-ick. Room seemed to be awaiting paint. Lots of patches on wall needing it! Carpet seemed new, very nice. Rest was dated and just acceptable. Breakfast was very good. Waaaay overpriced.Genuine Expedia guest review
clean roomGenuine Hotels.com guest review
"A Good Value"
When we arrived to check-in, we had to look for the desk clerk (well it happens). She was very apologetic and courteous. But when we checked-out, it was snowing pretty heavy and the sidewalks hadn't been cleared yet. (I had gone out to warm up the car, and then pack the suitcases, and the sidewalks still hadn't been shoveled). Otherwise, the hotel and […] room were very clean, and the staff was courteous. Read moreGenuine Expedia guest review
After taking a shower, there was water standing in the tub. Also, the "pool" was filled with dirt.Genuine Expedia guest review
"Just as expected"
A nice hotel. Greeted in a friendly manner, room was in good shape.Genuine Expedia guest review
Breakfast good, staff attentive, what we expected.Genuine Expedia guest review
Overall very good. Gathroom needed a little attention to cleanliness detail. Desk personnel was friendly and helpful. Breakfast was very good.Genuine Hotels.com guest review
"Useful for night's sleep after Notre Dame game"
We checked in before tailgating in South Bend so they would hold room after midnight. No problems, decent breakfast, quiet hotel.Genuine Expedia guest review
"Would Stay Again"
The hotel is very clean and the staff is wonderful! This is an older hotel and it does show. But overall, the stay was great and we would stay there again.Genuine Expedia guest review
"Very nice and clean, great staff, we loved it!!"
We were visiting colleges and chose to stop at Comfort Inn Rochester. It is SO clean and has very friendly staff. Jill went out of her way to make us feel comfortable. We new nothing about the area, but she directed us to Napoli's pizza, which was better than Chicago pizza! Fresh, warm cookies baked every few hours in the looby and a great breakfast. […] We were very happy here. Read moreGenuine Hotels.com guest review
"Good service and accommodations!"
We were very satisfied with our stay. Everything was clean and comfortable. The service was friendly and helpful. We had a little something to eat to start our morning. I would definitely recommend this Comfort Inn to others,Genuine Hotels.com guest review
酒店挨着一家酒吧、有专车去机场接送，非常方便！Genuine Hotels.com guest review
08/24/14 TWB3rd Orland Park, Illinois
This could be a nice place. It looks okay from the outside. Our two rooms had stained carpet. My wife found a big dust ball under one of her pillows. Both showers drained so slowly that the water was over our ankles before we were done. The only other option is the Super 8 next door and we heard that was worse. Disappointing.
08/14/14 Shanna C
Last night, my husband & I stayed at this Comfort Inn. As I entered the lobby, the clerk let me know it would be just a minute. When she was able to help me she asked if I was Shanna. She had all of my paperwork ready & was very friendly throughout the check in process. It was a pleasure to deal with Jill ☺. Our room had a king size bed with jacuzzi tub and a recliner. The bed was extremely comfortable & the room was very clean and smelled clean. There were water stains on the wall & we could tell repairs had been made to the ceiling. For a small town hotel for an overnight stay I would recommend this hotel. Renovations throughout the hotel (especially to the workout facility & water stains) could bring the ratings up.
"It is what it is..."
07/20/14 1drwmn1964 Louisville, KY
I stayed in this hotel for three nights arriving late one evening. The air conditioning in my room was not operating upon arrival and there was a terrible musty smell - I noticed water trickling down the wall in the room coming from the room upstairs. The hotel was booked and there was not another room to move to - yes, I did ask at nearly midnight. The staff tried hard to be helpful, and I give kudos to the maintenance pro, but even after the weekend rush left, no one offered to move me, or correct the black mold spots on the wall. I will say it was relatively quiet, the staff was friendly, and the bed was comfortable, but that was about it. There are great people at the hotel, but it needs repairs. I'll keep on driving next time, or find other options elsewhere.
"Best of what's around..."
06/17/14 MessNmagic Huron, Ohio
I've been here a few times and it doesn't get any worse but it could use a a bit of updating here and there. Friendly staff, comfortable beds are the highlights. I had a quiet night's rest. Definitely seems priced high given the accommodations and location. Given the choices, I'll be back again when coming through this area. Recommended as the best of what's around.
"Nice for an overnight stay if you're passing through Rochester"
06/16/14 JamesandFlorida Chicago
For a small town it met my needs. The staff were very friendly and the continental breakfast exceeded my expectations. The biscuits and gravy along with their cinammon waffle station surprised me. As for my room, the bed was comfortable and spacious. The bathtub had some fixtures that needed to be replaced, but overall it didn't affect my stay. The location is in the middle of everything so if you need to make a run over to Walmart for anything, it's right next door. The next time I'm in Rochester I would stay there.
"Was nice and bed was comfortable "
02/26/14 Loree B Bear Lake
We were very happy..could use some updates bit beds were comfortable..was clean and quiet... Breakfast was great.Waffle's,,sausage,eggs, cereal, yogurt... Etc. Had a lot to pick from. For the price we are more than happy!
"a better average"
01/16/14 chronos88sk Slovakia
in its price category, it is a good hotel, although its obvious that it needs some maintenance and reparations. Mainly bath area looked like its getting old. But room was clean. Bed comfortable, Cable TV,, AC quiet. 2 Things I couldnt get used to. The window couldnt be open, so the whole time you are running on AC air. Second thing was a certain, light, hotel smell. Wasnt bad, but not something I can consider as normal. Stuff was very friendly and helpful with anything needed. I personally valuate good food recommendation [not a fast food] in such a small town like Rochester. Hotel is surrounded by different shops, so one can buy daily stuff easily. Breakfast is typical for US. Cookies, pancakes, eggs, joghurt, fruits, toasts.
"Basic but okay"
11/21/13 Half-a-sandwich Rayleigh, United Kingdom
Stayed here for a few days: room was comfortable although the hot breakfast was a bit repetitive with mini burgers and eggs each morning. The staff are outstanding here, helpful courteous and super friendly, whatever they are paid - it's not enough. Would recommend for a pit-stop if you are passing through and need a room for the night.
10/06/13 William N South Bend, Indiana
I used to stay in Comfort Inns a lot but have moved away from it due to properties like this. I thought Comfort Inns were the "top" of the line for this chain, but the standards appear to be lower than before. The staff person on duty (she indicated that for the evening/night, she was the only person on duty - not really a very wise thing to tell customers) was nice enough. The room had a strange smell to it and the room was pretty worn - a couple of small stains on the carpet, etc. The bathroom was very poorly lit, especially when the shower curtain was pulled. There was rust on the shower surround near the spigot, with paint peeling as well. If Choice Hotels chain wants to keep customers, they need to pay some attention to facilities such as this.
"Clean & comfortable - no frills."
We stayed 5 nights while visiting family. The room was comfortable & the breakfast ready as advertised each morning. Staff was friendly & helpful. We did a prepaid stay so it cut the room cost by $20 a night - making the overall price nominal. Workout room extremely small & not in the best repair. Pool filled with dirt - but not an advertised feature. A grocery store, Walmart & every possible fast food choice w/in walking distance.
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