"Enjoyable stay, beautiful grounds"
Very nice hotel. The grounds were enjoyable and peaceful. Breakfast at the the hotel was incredibly delicious. The room was pleasant and spacious; the decor could be updated. The staff was very helpful and ameniable, very accomodating. The shuttle to downtown Quebec was a great added bonus. The only two challenges were - a mix up with the shuttle pick-up […] from Old Quebec and at dinner time, the restaurant host had us wait a long time and overlooked us to seat another couple. Otherwise, the experience was delightful. Read moreGenuine Expedia guest review
"Definitely would go back!"
Very positive experience. Friendly and helpful staff, nice room, good restaurant/bar. The hotel is a bit remote from Old Quebec and other area sites (nothing is within walking distance of the hotel), but they provide a convenient free shuttle service. The layout of the hotel itself was initially a bit confusing, a simple map to orient you on arrival […] would have been helpful. Other than that, my only (very minor) complaint would be the lack of counter space in the bathroom. Read moreGenuine Hotels.com guest review
"Not bad, but not 4.5 stars"
My hopes were high based on the 4.5 star rating and the price. Overall, the place was nice, but nothing special. The room was clean and well appointed, but wasn't anything special. I would compare it to a typical Nicer chain hotel in the US.Genuine Hotels.com guest review
"Good Hotel, Value Price"
We enjoyed our stay. The hotel was good but far from most attractions.Genuine Hotels.com guest review
It was a really nice hotelGenuine Hotels.com guest review
"Great hotel for all"
Beautiful property and well maintained. The room was very spacious and comfortable. The restaurant and bar were relaxing and the staff were extremely attentive. Everyone made you feel at home. As a bonus the hotel is only about 10 minutes from the airport which was exactly what we were looking for since we had an early morning flight.Genuine Expedia guest review
This has to be the most professional hotel i have ever stayed at, clean room, excellant food, very kind staff, cant say enough good about them, thumbs up !!!!Genuine Expedia guest review
"A jewel in Quebec - Chateau Bonne Entente"
This charming, upscale hotel with luxury accommodations, offering quality dining at the restaurantant and the Napa Grill has a top-notch, well qualified staff that made our recent stay a pleasurable experience. I highly recommend not only the hotel but suggest that a visit to Chateau Bonne Entente include a stop at the luxurious spa with the many offerings […] for a relaxing addition to any vacation. I am already planning my next visit and look forward to spending a week at Chateau Bonne Entente in the near future! Mr. & Mrs. CJL Read moreGenuine Expedia guest review
"FAR FROM THE CITY"
NICE PLACE, LITTLE BIT FAR FROM DOWNTOWN, BREAKFAST ISN'T THAT GREAT....Genuine Expedia guest review
We are usually the easiest guests to please. However, this time my husband had a back problem and couldn't walk the long distance from our room to the lobby and restaurant (we figured this out after we were already established in a lovely suite). We called and they collected us and our luggage and moved us to a room more suitable for us. The bed was […] comfortable, the linens ironed--everything so clean. The service could not have been better. Read moreGenuine Expedia guest review
"Good services, decent internet connection, old TV, expensive restaurant"
Overal we are happy with this hotel. A few good points and nagative points. Services are five star. Convenient parking. Decent internet connections. However, a few things can be improved. TV is very small and old, considering it is four and half star hotel, it is a bit *interesting*. You can hear your neighbor talking, walking, showing, so if you are […] a light sleeper, ask for top floor and corner unit. Restaurants are expensive but if you drive five minutes, there are a few reasonable priced restauarnts. Read moreGenuine Expedia guest review
Very niceGenuine Expedia guest review
"Good for business trips near Laval Hospital"
Excellent room comfort with free wifi. I upgraded from a distinctive room to a cocooning suite which for me was much more welcoming than the trendy Terzo rooms. Colleagues seem to love the Terzo rooms with the fancy shower, but they are not my style. Old Quebec is a 30 minute cab ride. Restaurant is fine for a drink and cheese plate, but we were very […] disappointed when we decided to eat there after a long day of work. High prices for small portions of average food. Read moreGenuine Hotels.com guest review
I was very impressed with this hotel. The room is very spacious (and apparently mine was not as nice as others). The hotel grounds are beautiful. All the staff were very friendly and helpful. And the food (even room service) was fantastic. Not sure what more could be asked for of any place.Genuine Hotels.com guest review
Lovely place to stay and food is just wonderfullGenuine Hotels.com guest review
"Very relaxing...even on a business trip!"
Great hotel with great staff. For business it is a little bit away from the action but it is worth it.Genuine Hotels.com guest review
I would go back anytimeGenuine Hotels.com guest review
"beautiful spot, not close but shuttle made it not"
Our stay was on a weekend deal. The room was very nice, all the amenities we needed were there. I especially appreciated jonathan, he made sure everything was in order, and drove us downtown and back several times. Will very likely come back sometime.Genuine Hotels.com guest review
"Confortaqble and clean"
Not far from anything. Well kept room and hotel. Nice sunday brunch.Genuine Hotels.com guest review
Beautiful hotel/resort. Spacious room had a real fireplace accessible from bedroom and living room. Deep jacuzzi tub and the most comfortable bed I've ever slept in. Gorgeous pool and outdoor hot tub surrounded by thick shrubbery. Staff were incredibly cheerful and helpful. Charming owner bought my wife and I glasses of champagne for our anniversary. All […] this for the same price as a cramped hotel room in Quebec's old quarter. This place is an oasis! I'd never stay anywhere else in QC. Read moreGenuine Expedia guest review
"Great retreat in Quebec"
It was a great experience and we would come again.Genuine Expedia guest review
"Wonderful place :)"
I went to Le Bonne Entente to celebrate my anniversary. My husband and I had a blast. The hotel was awesome, good view, very nice pool, excellent staff , great service. very close to lots of attractions like Le petit Champlain and Vieux Quebec, just make sure you have a GPS because the drive can be complicated without it. I will not only go back to […] this hotel when I visit Quebec city again, I actually cant wait till my next visit. Great place, keep up the good work :) Read moreGenuine Expedia guest review
"Our one day stay!"
I was impressed with how nice everyone was. All the staff was helpful and always had a nice smile on their faces! I wish I could have stayed longer and ! enjoyed the spa. Next time , for sureGenuine Expedia guest review
Very helpfull and informed about touring and travel info. They go beyon service.Genuine Expedia guest review
This hotel is a hidden Gem !! We would not have discovered it without Expedia. Best of all they accept small pets.Genuine Expedia guest review
"Nice quiet location"
Great amenities and friendly service for this hotel well located in a quiet area of Quebec city.Genuine Expedia guest review
"I will be back"
Comfortable, quiet rooms. Upgraded at no charge. Pleasant staff. I will be back. Really good quality for the price.Genuine Expedia guest review
"Restaurant food can be improved (too salty)"
Good in generalGenuine Hotels.com guest review
"Excellent hotel, extra charge for parking"
This hotel is very well located in a quiet area of Ste-Foy but close to the business sector, restaurants and all shopping centres. It is also conveniently located few hundred meters from Duplessis highway (740) which make it easy to access either the south shore or to Autoroute de la Capitale. There is a great restaurant in the hotel . The rooms are […] comfortable and clean but some are in need of renovation. Same apply to the corridor in some parts of the hotel. But overall a very nice hotel but the price should be revised a bit down to be more aligned with the competition in Quebec city, Ste-Foy market. One of my dissapointement is that they are charging for the parking which is something you can easily be missed when you make your reservation. Again, most of the hotels in the city do not charge for parking. For me it is definitely a turn off. Read moreGenuine Hotels.com guest review
very hard to find the hotel with all of the construction in the area. One entrance to the highway was completely shut down. That would have been nice to know about ahead of time. The hotel itself was beautiful... rooms were very clean and spacious. The pool and hottubs close at 8pm however, which is really early and a pain if you've spent the day sightseeing […] and come back late. Read moreGenuine Hotels.com guest review
"Room is good but service needs improvement."
Room is good but service is so so. I asked for a hot water kettle and got an answer "no". Sounded strange for a self proclaimed 5 star hotelGenuine Expedia guest review
"Nice but far"
Pool and hot tub area is really nice, room was very clean and comfortable, shuttle service was great. The shuttle driver was fantastic and gave us lots of info about Quebec city. There was a wedding taking place on the Saturday night and the booming base went on until 1:30am. Be sure to ask for a room facing the front side if you don't want to be kept […] up! I called to complain and mentioned it in the morning but the staff wasn't too concerned. I wouldn't mind if I was in a city but I was trying to "get away from it all" for a weekend and was expecting quiet. Next time I would rather just stay right in Quebec. Read moreGenuine Hotels.com guest review
Very nice hotel with excellent restaurant.Genuine Hotels.com guest review
Very good service and nice roomGenuine Expedia guest review
Even though I booked my room through hotels.com, the hotel decided that it was OK to bill my personal credit card (the one for any incidentals) twice. So I was charged an additional $500 for my room.Genuine Hotels.com guest review
"lits très confortables"
Une bonne impression mais nous n'y retournerons pas, ce fut agréable, Amérispa était très bien mais notre expérience au Lounge pour le souper nous a déplu. La nourriture très bien , ambiance à se faire casser les oreilles. On est loin de l'atmosphère feutrer.Genuine Hotels.com guest review
"La grande "classe""
Très agréableGenuine Hotels.com guest review
Service à la hauteur des attentes.Chambre de qualité.Genuine Hotels.com guest review
Détesté le fait de me faire dire à la fin de mon séjour que je devais payer un frais de 10$ de parking une fois qu'on m'avait donner sans rien me demander la carte pour le parking. Les frais cachés c'est toujours mauvais et pour moi c'est suffisant pour ne plus retourner à cet endroit. J'ai beaucoup mieux aimé les hôtels Jaro.Genuine Hotels.com guest review
"Camas muito pequenas"
Fiquei decepcionada c a estrutura do hotel. Eu e minha família nos sentimos enganados, já que o site mostrava campo de golf e fomos comunicados que o mesmo nao fazia parte da estrutura do mesmoGenuine Hotels.com guest review
"CHÂTEAU BON ENTENTE , DÉCEVANT!"
Lors de notre arrivé au pavillon (Amérispa) lieu de l'emplacement de notre chambre, la porte d'entrée est ¨crasseuse¨. Nous nous dirigeons vers cette chambre classée Distinctive, et en rentrant nous déposons nos baguages et constatons que le coussin du divan est brûlé...Une table de verre se trouve à côté et cette table est empreinte de doigts sales. Nous […] prenons notre douce et constatons. de nouveau, que dans la douche, et ce, photo à l'appuie qu'il y avait de la ¨moisissure¨ sur deux longueurs de mur de la douche... Nous prenons le temps d'aviser la direction des problèmes rencontrés. Cette dame nous mentionne que: ¨ Tout ça est normal, Madame! On enverra quelqu'un pour refaire les joints de la douche¨. La personne en charge de ce dit problème est venue... a réparé en remettant du ¨caulking¨ par dessus la moisissure à un certain endroit et n'a pas réparé la totalité du problème. De plus, le samedi soir à notre retour à la chambre, comme nous avions la possibilité d'ouvrir les fenêtres, nous l'avons fait et nous nous sommes endormis sur la musique qui jouait à tu tête... Conclusion: Tout ça n'est pas digne d'un Grand Hotel!!!. La Dame à la réception a agi de cette façon afin de se débarrasser de nous... Aller, au suivant! À notre départ, nous sommes retournés à la réception et j'ai énoncé les problèmes rencontrés. La gérante m'a écouté attentivement et m'a assuré qu'à la prochaine visite au Château Bon Entente, j'aurais une chambre plus élevé que la ¨Distinctive. Read moreGenuine Expedia guest review
"Service impeccable et lits confortables"
J'ai passé un séjour formidable. Le personnel très courtois, le service aux chambres impeccable et rapide. La chambre très propre. Je le recommandes très fortement....Genuine Hotels.com guest review
"On a adoré!"
Les sections rénovés sont moderne et de toute beauté! Superbe!Genuine Expedia guest review
"Un 5 étoiles qui a perdu du lustre"
Nous gardions un très bon souvenir du Bonne Entente, c'est pour cela que nous avions décité de renouvellé l'expédience. Mais nous n'avons pas aimé notre dernière expérience. Notre chambre donnait sur le toit du resto avec la ventillation. Comme le climatisateur était bruyant nous avons décidé d'ouvrir la fenêtre. Pas une bonne idée la ventillation sur […] le toit faisait autant de bruit. Pour aller à la piscine nous devions traverser le lobby et la terrasse du grill, assez spécial comme sensation. La piscine n'était pas chauffée, environ 76 degré, malgré que l'employé nous disait le contraire. Il n'y avait qu'une robe de chambre pour 2. Le bain à remous de notre chambre ne fonctionnait pas. Lors de notre départ on nous a demandé 10.00$ pour le stationnement et cela même si la veille en nous remettant notre ticket de stationnement on nous avait confirmé que tout avait été prépayé. On a aussi trouvé spécial que dans un si grand hôtel, le café dans les chambres est payant, lorsque dans la majorité des hôtel il est offert gratuitement. Read moreGenuine Hotels.com guest review
Tout était parfait nous avons passé un merveilleux séjourGenuine Expedia guest review
Système air climatisé desuet ne fournis pas la chambre.Plusieurs petit corridor pour se rendre aux services telque piscine spas ou restaurantGenuine Hotels.com guest review
"confort et emplacement très appréci`s"
Choix judicieux pour visiter Québec et en même temps profiter d'une belle quiétude dans un endroit confortable.Genuine Hotels.com guest review
Surprise en quittant l'hôtel : frais de stationnement de 11$...on ne m'avait jamais fait mention de ces frais...Genuine Hotels.com guest review
nous avons passé de superbe journée !!!! nous retournerons dans nos prochaine vacances. J'ai trouvé le personnelles très professionnelle .Genuine Hotels.com guest review
Nous avons bien aimé notre séjour, la chambre était convenable malgré certains endroits où il y avait de la poussière (meuble télé) ainsi que le bruit de l'air climatisé le matin. J'ai trouvé ordinaire le fait de trouver la planche à repasser dans la salle de bain, très visible. Pour la douche, le débit de l'eau était faible. Je m'attendais à mieux. […] Nous avons bien aimé notre repas à l'un de leurs restaurants, sauf le coût de la bouteille d'eau ( ce n'avait pas été mentionné). Nous y retournerons mais pas dans la même catégorie de chambre. Read moreGenuine Hotels.com guest review
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