Aqua Palms & Spa - Honolulu 21.28462, -157.83649

great and clen

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The hotel is great at a nice location. Not beach front, but very close, and some room has some ocean views. Room is clean and large, each has 42' LCD TV set. Each Wed they have someone perform Hawaii local songs in the lobby with some free Hawaii style drinks, which is nice. The only complicaint is the maid service is somewhat unpredicable. One day she knocked on the door at 8:40am, then the next day didn't come until 3:00pm. The room is cleaned fine, but then she forgot to replenish the coffee starter pack for two days.

I stayed at the Aqua Palms on a previous visit to Honolulu. The staff there is excellent. They are friendly and willing to accommodate. I was initially given a room with no lanai and requested a different room with a lanai after the first night of my seven night stay. No Problem. No extra charge. They called me when the room was ready. This is not a luxury hotel. It is small and quiet but in an area that is close to everything you could want. I would definitely recommend this hotel to my friends and family. The price is great, the staff was exceptional, the room clean and comfortable. What more could you ask for?

Simple hotel, with comfy beds and soft sheets. Consierge was super helpful with getting me on the right bus and had great tips for avoiding lines and crowds - even in Waikiki.

The room was clean, partial city view. A few things to take note of was 1. the bathroom, take the size of a regular bathtub and cut in half-barely any room to move. The lighting in the bathroom was inadequate, and by the way no lightswitch in the main room, you had to feel your way to the lightswitch on the lamp by the bed...not fun when you get in on a late flight. Otherwise it wasn't bad for what we paid for. Pool was small, but was refreshing. Staff was friendly, and hotel was clean.

The room was well equipped,with a newer bed,42" flat screen and courteous employees. The pool area was small and with no jaquzzi it seemed lacking. The location was excellent. The Hilton Village and hotels are right across the street and a very popular diner is next door.Good value for the $.

I was very impressed with hotel and the room for the low cost I paid. Furnishings were all clean and updated; the room was quiet and comfortable. NO BEDBUGS! That is something I worry about when the price is so good - but no worries here. The hotel was very convenient to Waikiki/Ala Moana shopping mall and all the food/shopping that comes with that. I was disappointed that there was no free breakfast, but I'd rather have a clean room than free food, so it was OK.

I booked this hotel because a local told me about the hotel chain. I was surprise about the price and the location. I was attending a meeting at the hilton hawaiian village and this hotel is just across the street from it. IHOP is next to it and the trolley station is right outside the door of the hotel. I read some reviews that the elevators were taking to long but this was not the case during my stay. I had a problem with my room ac thermostat control and they switch my room without a problem. also they upgraded my room without extra charge without me even asking for that. Overall a great experience and will book again if the opportunity was given to me again to go to honolulu.

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I was surprised how nice my room was with a city view, comfortable bed, flatscreen tv and a swimming pool on the second floor. I would deff recommend it! Its super clean and zero odors!!

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Liked my room and great service. Location is accessible to everything, staff very helpful. Some problems: wait time for elevator was too long(sometimes there are only 2 working elevators instead of usual 3), bathroom sink gets clogged from time to time, parking space is expensive, no free internet in room

This hotel was awesome, very clean and comfortable with awesome customer service. I'll be definately staying there again, what can I say it exceeded my expectations beyond measure. Love it!

When I booked the room a free breakfast was still included. When I arrived I was informed that the breakfast had been discontinued. Out of 4 nights I had to take 2 cold shower since the water heater was broken. The room had a slight odor to it. Bed and bath was clean. Small fridge & microwave, bring your own utensils. Nice big screen TV. Staff was friendly. Overall so-so, it didn't totally suck but it didn't exceed expectations either.

The Aqua Palms was in a great location for wandering around Waikiki. It was not in the center of the beach area; however, you could easily walk to and from the middle of Waikiki. It's also right across from the Hilton, which is the main pick-up location for all shuttles. That made things a lot more convenient. The hotel staff was quite nice and no problems with them. The elevators were slow and sometimes you had to wait 2-3 minutes for one to arrives. This was ironic considering they have three of them...and no stairs.

very reasonable price for a 3 to 4 star hotel excellent service!

Liked it!

Great stay, the only issue being that our initial room on the 6th floor had a terrible whining noise from the other side of the bathroom wall. It was very persistent at all hours and was no doubt connected to water use in other rooms. The hotel wanted us first to simply call whenever the noise occurred, but my girlfriend noted how early we were awakened and they graciously moved us to a new room.

The Hotel was good but was very upset with the parking, they charged $20 dollars a day and no where was that ever mentioned or even alluded to. When making a decision these things should be mentioned. It also did not help that they disabled my keys because they said my credit card did not go through and I had to go all the way back down with all my luggage and then we found out it was their machine that was not working not my card. Was very disapointed with this stay and I use hotels quite a bit every month.

Great location. Great price. Rooms were new and clean. The customer service was great!! We accidentally left our bags on the airport shuttle (3rd party) and the rep at the bell desk tracked down the bag for us had it delivered to the hotel...the rep personally brought it up to our room. We had to do nothing and it relieved so much stress!

Hotel staff were friendly, and room was comfortable, but our room was missing a room safe, so we had to leave valuables at the front desk when we were away. About half the rooms have a walk-out balcony with chairs, ours did not. Since the view of diamond head was not bad, it would have been nice to have outdoor balcony seating to relax and enjoy the view. Our room was across the hall from the elevators, which was not as loud as I expected it would be, but the person in the room next to us was getting phone calls at 4am, and we could hear him loud and clear. Very convenient location near the convention center and the beach. Overall a good room for the money.

The hotel was great. The service was good also and there are 2 good resturants and other shops within walking distance. You get a 10% discount at the Wailana Restaurant which is open 24 hrs a day just at the corner and also at the IHOP next to the lobby. My only complaint would be the parking. It was $20.00 per night which can be pretty pricey if you stay there for an extended period.

Staff was super. Comfy KING SIZED BED, 42" flat screen TV, Microwave in kitchenette, Internet cable in room. Shoot, I was immmpressed! My room had an "ornamental" lanai, but with only a slight upgrade, I coulda had a reg. sized porch. View of city was just fine seeing as the beach was only walking distance away. This room would have been perfect for newlyweds. No complaints.

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My only complaint were the bath towels were a little shabby- otherwise, great room for the money

This location is central to most of Waikiki. The shuttle service stops right in front of the Hotel. No need for a car since the public transit is very good. Their information desk was staffed with very knowledgeable people and very helpful.

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rooms were nicer than I expected for a three star hotel.

The hotel is great for the price if you don't mind being in the "MIX". Right downtown hard to park for check-in. Very Clean and the staff was very courteous. I had a problem with the sliding patio door but maintenance man was there quickly and was very friendly.

I was completely happy with this hotel. The only thing I was not pleased with was the fact that we booked our hotel with two queen beds. When we arrived the only room that they had available was a queen size bed with a sofa sleeper. This apparantly qualifies as a queen bed. Everything else about this hotel was great. The staff was extremely friendly and helpful.

this hotel totally exceeded my expectations! the only thing that i would change is the check in. you need a code/your room key before you can enter into the parking structure. there is no place to park other then the sidewalk. just one male staff member was not very friendly, he should have been a little more personable. the pools tiles are coming off, they should fix that. Other then that, the stay was awesome, the room was beautiful. the bed was soft & comfy. super close to or mai tai's bar. GREAT!!!

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Having read some reviews I was a bit anxious about the overbooking some had mentioned. However as we were arriving late I emailed the hotel and was impressed by the speedy response. All 3 lifts were working and we hardly had to wait at all. The breakfast altough not spectacular was fresh and adequate. The best thing about this hotel is the location. It is right opposite the Hilton and you can just stroll through their grounds and use their stretch of beach which is quieter and beautiful!

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This hotes is at a great locateon. Just across the street fromt the beach. I have a Diamond Head view and could see both Diamond Head and the ocean. The only thing that really needs changing is the breakfast hours 7:30 am to 9:00 am on the weekends. The time needs to be extended.

Exceeded our expectations. Didn't know there was a hotel in this location but it was so convenient, you can walk everywhere and the beach access is right across the street! Many restaurants within walking distance made it so wonderful. I definitely would stay there again. Friendly and helpful staff always available to assist you. The only downfall was the elevators took so long, I think one or two were begin constantly serviced so wait time seemed longer than usual but it just took some planning ahead on our part.

We really enjoyed our stay. Street noise on Lanai really loud even on the 11th floor. Room was quiet. Staff very helpful. Good location. Right across from the Hilton Hawaii with good shopping close. Biggest problem we had was finding the front of the hotel. You actually pull up on the walk in front of the hotel to unload. You are then given a card to get into garage.

updated appearance which was nice. Free hi-speed internet, 42" flat screen (don't have one at home), nice soft comfy beds. Parking was a problem. Website said parking available but doesn't mention a fee. On check in for five days @ $20/day was an extra $100 less to spend on other stuff. after we checked in, I looked at the Aqua website and if I booked directly, We could have saved half of the parking. Hotels.com did price match for us however I should have did more research on the parking before booking.

The Aqua Palms was a great hotel in Waikiki. It is right across the street from the Hilton Hawaiian Village (easy beach access) and there is a trolley stop right in front of the hotel. It was a great value for the money, especially in Waikiki. We would definitely stay there again. The only complaint was that the elevators were slow, but it didn't hamper our stay.

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Close to the main part of Waikiki and the facilities are clean. Pool is small and could use some upkeep.

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Hotel is on a busy street, very noisy during day and Night.The hotel needs to be completely updated. I was very disappointed I selected this hotel.

There are some serious problems with the customer service at this hotel. Maybe i just caught them at a bad time -- not my concern! A girl named Berna at the front desk was terrible on the phone as well as in person. She should be re-trained or terminated. The manager was equally useless on the phone and in person. The elevators are under repair and the fire alarm went off at 6am -- forcing us to clear the building. I called to ask the front desk what that siren was and the person said "I don't know" and she would send someone up to check. Doesn't she know what's going on? The only bright spots were the room attendant "Chaly" and "Larry" at the front desk. They need to get it together. They have other properties that are run much better. Manager's need to be evaluated and re-trained NOW!!!! I don't recommend this hotel until this is resolved -- I want a REFUND!!!!!! Truly,UPSET!!!!, Jeff