Radisson Suite Hotel - Toronto Airport - Toronto

Where to start? First the shuttle took FOREVER to get to the airport and then the hotel, but it was complimentary do you deal, right? Nope, they had a $6 fee for their complimentary shuttle that is posted nowhere on the site or on their signage. Then, apparently my request to have another person check in didn't come through on the reservation, so when […] my friend showed up harried after 12 hours of travel, the clerk at the desk refused to let her check in AND wouldn't allow me to call and verify that it was ok. After she and I both called and expressed how ludicrous their policy was especially with a multi day booking, he finally relented, but you could tell he was upset with that choice. Then the room had a smell and a persistent large HUM behind the bed. Then the internet didn't work. I expressed my discontent with the previous night's staff with the morning staff on check out, and he seemed nicer. But I was thankfully able to cancel my extra nights to go to a hotel that had less variables of badness with which to deal. Read more

Genuine Hotels.com guest review

Tim Horton many restaurants and convenience store are located downstairs in the strip mall, very good steak in the hotel restaurant; parking is expensive and the air conditioner kept going very loudly all night but was not manually adjustable

Genuine Hotels.com guest review

The room was great. Breakfast in the restaurant in the morning was not good at all. There was a large group in for breakfast the same time I was with only 1 or 2 servers. A very long wait for ordering, I didn't have the time so I took the buffet. No juice of any kind was left. The coffee I received to drink in my room was old and I threw it out.

Genuine Hotels.com guest review

Overall good. Based on the photos etc. on the internet, I expected the Executive Suite to be more upscale. The carpeting for example and the sofa are drab and should be replaced soon. A little more color in the suite would make a big difference. The room was comfortable, the bed excellent and the facilities adequate. With some cosmetic improvements […] it would be great.The staff was exceptional and our house keeper Esmeralda (Ettie) is a wonderful person, who loves her job and her employers and says so without mincing words. She was great to talk to, and you have a fine ambassador for your hotel in her. We will return. Read more

Genuine Hotels.com guest review

Very good.

Genuine Hotels.com guest review

Hotel is fine if travelling alone and not with a family.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

very spacious and clesn room, excellent restaurant, Tim Horton is just next door very quiet despite next to airport and easilly got on freeway

Genuine Hotels.com guest review

It was nice to have the suite for a price less than most nearby rooms, since I had a morning meeting. The service was friendly, welcoming, helpful.

Genuine Hotels.com guest review

Great hotel for airport stop-overs.

Genuine Hotels.com guest review

I just wanted to say that my stay was great hotel very nice and the staff was great thank you...

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Basic room was huge and flowed very well. Mini-Suite, really. Staff was responsive to needs. They only offer in-room safes for their expensive rooms....I didn't like that. They also had issues with 2 of their 3 elevators, so long waits. Bed was okay, but needed new mattress. I would stay again. Good value.

Genuine Expedia guest review

Things seemed to be outdated. Old tube tvs instead of modern flat-screens. Carpet was pieced together with spots bubbling up. Tripped over seem. Even in hallway looked pretty poor. Checking in, was required credit card for incidentals, which is the norm. But this time $50 was needed available on card, which we did not have. If paying deposit, $100 is […] needed. We did not have that much. Luckily we got by with $60. We have always needed the credit card when checking into hotels in the past. But never needed $$ available. Checking in took forever! Very slow process. When checking out, they tried getting more money from me. There were charging me for 3 cars when we only had 2 signed up. The overall experience will keep me from staying there again. Read more

Genuine Hotels.com guest review

Absolutely terrible! The customer service there was so poor! No one wanted to help when was asked! I booked for 2 non-smoking rooms and there was none so they ended up giving us 2 smoking rooms! It was ridiculous!

Genuine Hotels.com guest review

We lived in this hotel for two nights. The first night, fire alarm rang, we thought a real fire and went downstairs. Although our sleep was interrupted we felt lucky because there was no fire. But the second night, the fire alarm rang again!! no fire again!!! Can not sleep again !!!!!

Genuine Hotels.com guest review

I enjoyed my stay at the Radisson Suites. The room was comfortable and the location was perfect for my quest, however I will say that although the staff at Front Desk was polite and attentive, They need to realize how loud they talk amongst themselves. I should not hear about others reservations etc etc. I would like to see them be more professional. […] Also the bedroom phone did not work and I overheard another guest saying that both of her phones did not work. Its a good hotel for a one night stay. I would not recommend a family or romantic setting for this particular hotel. Seems to be fit more for Flight attendants and Business Man staying one night. Read more

Genuine Hotels.com guest review

Fire alarms went off both nights and throughout the morning the second night. Frustrated, we talked to the attendant who gave us a voucher for breakfast only to find out the voucher was only good for toast, cereal, and stale muffins. There was a hot breakfast next to ours that they were going to charge an addition 6$/person for. Kind of absurd after […] spending a good portion of the night before sleeping in our car due to the alarm. While checking out I found an incidental charge for 28$ to pay for our parking which was NOT MENTIONED AT ALL WHEN WE CHECKED IN. This is a wide open area right underneath the flight path of the airport. Now I am looking at my credit card statement and there is a mysterious charge for 50$ from the hotel. Never going back here again. But at least it was clean. Read more

Genuine Hotels.com guest review

The hotel was very claen and staff was very helpful but to close to airport which means that you heard everytime they took off or was coming in. Too loud of a noise. The room was great and roomy, but the hotel was too far from downtown. Needed to catch cab or shuttle. Thank goodness for some of the restaurants nearby.

Genuine Hotels.com guest review

Hotel was dirty and old , no free continental breakfast unlike similarly priced hotels , and staff are not helpful

Genuine Expedia guest review

I traved with eight children was looking forward to relaxation at the pool with the children but unfortunately there was no pool as promised by hotel.com

Genuine Hotels.com guest review

Stayed at this hotel with family. City hotels were a little pricey and this was a good value and was a small suite. The hotel room was clean and looked recently renovated--not a high end renovaton but nice enough. Was about a 20 minute drive from downtown and a similar distanced from Canada's Wonderland Amusement Park. While near the airport and air […] traffic overhead--really didn't hear it in the room. Neighborhood was a little industrial but always felt safe. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

it was ok for the price free wi fi is great....room smelled smoke even though it was non smoking room....half of the window curtain was missing...place is noisy you can hear the planes landing and taking off

Genuine Hotels.com guest review

Staff at front desk needs more training. Watch out for the daily parking fee which was not briefed at check-in time. We were surprised by the unexpected charge upon checking out.

Genuine Expedia guest review

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Genuine Hotels.com guest review

The hotel is dated, which isn't bad if other factors did not come into play. They advertised a Sleep Comfort bed in the room which there wasn't. The bed was extremely firm, almost uncomfortable. The ice machine on my floor was broken.and there was a periodic noise coming from somewhere in my wing of the hotel which was extremely annoying. The staff […] I interacted with were all very pleasant and professional. They were the bright spot in my stay. Read more

Genuine Expedia guest review

Nice hotel foor the price, but shows its age a little. Rooms are very large but no flat screen television & limited cable. Overall a very nice stay for the price.

Genuine Expedia guest review

Hello, the combination of pricing and service was very satisfying.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The first night there was a problem with the mechanical mattress adjuster. This was promptly changed the next day. But it left my wife with a poor nights sleep. Had the mattress been n good order I would have given a better rating.

Genuine Hotels.com guest review

Everything in this hotel was very clean, pleasant, and attractive. Service was exceptional. Don't expect too much from the continental breakfast in the attached restaurant, however. Despite being below the Toronto Airport flight path, our room was quiet, at least on the 14th floor where we stayed.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I've stayed in Toronto many times and the hotels are bigger and more spacious than ones you find in the U.S. For the price we got a lot of space: a living/sitting room with a desk, couch, chair, t.v., sink, and coffee maker. Also a large bathroom and a large bedroom. Free wifi is always a plus (something you hardly EVER find in U.S. hotels). The room […] we were in had some damages (water damage on ceiling, cabinet doors broken) but nothing that hindered our stay. Room was clean. Location is great if you are flying out. Also close to Highway 401 if you need to get around the city. Also several places to eat and a convenience store within walking distance, but if you hop in the car and head on Dixon Road there are several places to eat. Only compliant would be the temprature in the room. The A/C was on the entire time but the room was always at 83 degrees F. It may have been just our room. We would stay again. Read more

Genuine Hotels.com guest review

Its a nice hotel for the price. Enjoyed the stay. Courteous staff.

Genuine Hotels.com guest review

There is an employee at the front desk, Karen, who went out of her way to help us find attractions and rent a car. The room was very spacious and impeccable.

Genuine Expedia guest review

My reservation stated that I should have had a sleep number bed.However, that was not the case. I called the desk after I realized it but had already unpacked. The desk offered to upgrade me to another room that had a sleep number bed. It was too much trouble so I did not bother. Also, there was a brown stain on the sheets.

Genuine Hotels.com guest review

Airline delay, only got to sleep 4 hours before next flight

Genuine Hotels.com guest review

Everything was great about the stay except the fact that it cost nearly fifty dollars just to park my car for a three day stay. The rooms were clean and comfortable and the hotel is with in easy walking distance of several places to eat like Subway and Tim Horton's. I strongly recommend this hotel and would be happy to stay there anytime I am in Toronto […] again. Also the service was excellent. Read more

Genuine Hotels.com guest review

Exterior of building and parking lot were not promising, but the room was very nice. Suite arrangement was a plus.

Genuine Expedia guest review

everything was wonderfull, the personal excelent, i really want to come back again, desk front personal very friendly, my stayed was so happy. thanks againg.

Genuine Hotels.com guest review

Excellent hotel. Clean, roomy, comfortable. Not crazy about the $14 parking fee or lack of free breakfast but otherwise great.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Have stayed at other places in this area, and this one was better. Had a minor issue with some water leak from an unknown source, and we had to change rooms. Front desk staff actually seemed to care about the inconvenience to us. I'll stay here again.

Genuine Hotels.com guest review

Will charge for parking 14.00 dollar a day and sleep # beds were horrible. They do not work. Beds were so uncomfortable. Had half curtains on the windows so at day time cannot cover the window. One of the tv was not working. Will not recommend anybody. Hotel is not locatedin Toronto but in a small suburban town called Etibicoke.

Genuine Expedia guest review

I like to stay again in the future

Genuine Hotels.com guest review

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Genuine Hotels.com guest review