All hotels in Vienna, Austria
1 room, 2 adults
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Philharmonikerstrasse 4ViennaVienna1010Austria, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.9 / 5Outstanding

Score breakdown (from 138 reviews)

  • Cleanliness
    Clean
  • Service
    Fantastic service
  • Vibe
    Awesome vibe
  • Bar and Beverages
    Bar is awesome
  • Wellness Area
    Sufficient wellness & sports facilities
  • Value for money
    Poor value for money
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5.0 / 5Outstanding
"The Spirit of Wien"
Two-night stay in a hotel gave me that feeling of "Old World Vienna" you are usually looking for in the locations like the former Habsburg capital. Historical building full of that spirit of "let's taste that strudel before going to listen Strauss". Friendly and experienced staff. A place you definitely want to return back in. Highly recommended for couples and families.
Genuine Expedia guest review
Other trip Jul 20, 2015
Alexander
US
5.0 / 5Outstanding
"Perfection!"
Far beyond expectations in every day. Only downside (and it is minor) is that restaurants at hotel are (as expected) a bit of a tourist trap.
Genuine Hotels.com guest review
2 night family trip Jul 12, 2015
Leissa
US
5.0 / 5Outstanding
The service was top notch. I've stayed in many wonderful hotels and this one is on my top list now because of the excellent service, from all the staff.
Genuine Hotels.com guest review
4 night trip Jun 26, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful hotel, perfectly situated"
We were upgraded to magnificent suites without even asking. Our suite overlooked the opera house. It felt like we were living in a palace. The daily chocolates and fruits placed in our room were an added bonus!
Genuine Expedia guest review
Other trip Jul 1, 2015
A Traveler
US
5.0 / 5Outstanding
"Thank you, Ewe!"
What a wonderful hotel and pleasant staff! When my husband and I were anxious about our missing luggage, Ewe (concierge) not only called the airline, but had the agent track down our luggage and arranged for special delivery- free of charge. Our room was gorgeous and had a view of the Opera House.
Genuine Expedia guest review
Other trip Jun 29, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel in a great location"
Hotel Sacher is truly a 5 star hotel conveniently situated in a great inner city location. The hotel room is spacious and comfortable. The staffs are attentive and courteous. It is worth the money and I would highly recommend this hotel and can't wait to come back.
Genuine Expedia guest review
Other trip Jun 20, 2015
Frank
US
5.0 / 5Outstanding
"Great Hotel"
Beautiful hotel with flawless service. Staff totally attentive to your needs. Tastefully and elegantly decorated. Couldn't ask for better. A true gem.
Genuine Expedia guest review
Other trip Jun 9, 2015
Len
US
5.0 / 5Outstanding
"Lived up to all expectations"
After all the positive reviews we'd read, this hotel had a lot to live up to. It succeeded. The staff were exemplary, the hotel excellent, and the location could not have been more perfect. It made for a great first stay in Vienna, and we would definitely stay there again (if we can afford to - it's definitely pricey).
Genuine Expedia guest review
Other trip May 11, 2015
Mark
US
5.0 / 5Outstanding
"Wonderful hotel, great location"
Hotel location, amenities, staff were all great. Lovely old world charm. Bar staff went out of there was to secure a seat for us in the Sacher cafe, even though we did not have a reservation. Love the fact they let guests bring their dogs!
Genuine Expedia guest review
Other trip Dec 16, 2014
Steve
US
5.0 / 5Outstanding
"Outstanding traditional luxury hotel"
Outstanding impressions, all justifying the reputation of this hotel, worthy sequel of KuK. Restaurant also outstanding with its unforgettable Palatschinken and Sachertorte!
Genuine Expedia guest review
Other trip Oct 25, 2014
Claude
US
5.0 / 5Outstanding
"best hotel in Vienna"
This hotel is truly a 5 Star Hotel, everything is absolute perfect ! We are Gold members of Expedia and we got a free upgrade for a bigger room with a wonderful view!! The staff is excellent and the rooms are beautiful decorated and very clean. Beautiful marble bath rooms .
Genuine Expedia guest review
Other trip Sep 23, 2014
Alex
US
5.0 / 5Outstanding
"Old school excellence"
The Sacher is a top notch hotel in the old school Vienese fashion. The decor is rich, the service impeccable. The Sacher torts are a sweet touch. The location is fantastic for walking to many of the key monuments and attractions and is 2min away from the subway. Great stay overall.
Genuine Hotels.com guest review
1 night trip Aug 10, 2014
Pawel
US
5.0 / 5Outstanding
"Very good location"
Good area, walkable and near many attraccions. The concierge was very helpful and help us with shows and restaurants. The rooms were big and the beds comfortable.
Genuine Expedia guest review
Other trip Jun 27, 2014
vbj
US
5.0 / 5Outstanding
"excelent hotel"
in the center of the city, cross the street from the opera,bilingual staf, no complaints at all
Genuine Expedia guest review
Other trip Jun 22, 2014
Ruben
US
5.0 / 5Outstanding
An amazing hotel with quite a history. The location could not have been better: across the street from the Opera House, in walking distance to the Spanish horse show and St. Stephan's Square, and across a pedestrian bridge from the Old Town. The only down side was the small size of the room as well as that of the bed, but that's probably due to the age of the hotel. All in all, a great place.
Genuine Hotels.com guest review
2 night family trip Jun 16, 2014
A Traveler
US
5.0 / 5Outstanding
"Amazing Concierge Service"
Top Drawer all the way! The Concierge service made seeing Vienna very easy. Opera tickets were secured for a sold out performance for that evening. The hotel decor is old-world beautiful, the bathroom has every modern amenity. In- hotel dining is wonderful, the breakfast buffet outstanding. You can't get more centrally located in Vienna. Easy walking to sights, tours & shopping. Very Luxurious!
Genuine Hotels.com guest review
3 night family trip May 26, 2014
SB
US
5.0 / 5Outstanding
"Old charming hotel."
Great experience. Hotel is very classy and well located. Staff very efficient on the whole. Service could be better at breakfast.
Genuine Expedia guest review
Other trip Apr 2, 2014
Alex
US
4.0 / 5Excellent
"Beautiful hotel, amazing rooms, surprise check-out"
We had an amazing stay in Vienna, and Hotel Sacher was one of the reasons. The rooms are tastefully and elegantly decorated, yet still very comfortable. The hotel staff is more than accommodating and helpful. I would have given the hotel a score of 5, but our experience after checking out loses the hotel 1 point. After we checked out, we noticed that the hotel had put a block on the full amount of our 3-day stay when we checked in, but failed to lift this when we checked out. So, we effectively had the hotel bill show up as twice on our pending charges, reducing our available credit. It took at least another 2 days for the first charge to drop. I travel often and have never had this happen, so I called to hotel to find out, but they were not able to give a satisfactory answer. It was unfortunate that we had to experience this at such a beautiful and well-run hotel...
Genuine Expedia guest review
Other trip Apr 2, 2014
hmb
US
5.0 / 5Outstanding
"Nice hotel nice service"
All stuff are very friendly nice reception nice view hotel total accommodation very good
Genuine Expedia guest review
Other trip Mar 16, 2014
visit
US
5.0 / 5Outstanding
"Superb hotel in Vienna"
The Sacher is perfectly located near the Opera and the shopping district. The hotel staff was very friendly and efficient. Make sure you taste the famous Sachertorte from the store below.
Genuine Expedia guest review
Other trip Feb 8, 2014
Sam
US
5.0 / 5Outstanding
"GIDDY UP"
HOTEL WAS WONDERFUL ALONG WITH ITS STAFF. GREAT LOCATION FOR SHOPPING AND EATING. I LEFT VERY IMPORTANT THINGS IN MY ROOM AND THEY SENT MOST AND HOLDING ONE THING TILL I GET BACK. THEY ARE ONE STEP AHEAD . BIG THANKS GARY MICHELSON
Genuine Expedia guest review
Other trip Oct 13, 2013
GARY
US
5.0 / 5Outstanding
"great stay"
wonderful, vey well located with outstanding service. Well worth the price and breakfast is a must
Genuine Expedia guest review
Other trip Sep 10, 2013
ナンシー
US
5.0 / 5Outstanding
"Loved our stay here"
Just returned and am very glad we stayed here. While its not inexpensive, it was worth the splurge. When we arrived they very nicely asked if we'd be willing to wait in the bar with a complimentary drink while they readied an upgrade. We were put in a newly renovated great room on the top floor with a view over the buildings. Beautiful quiet room with great AC ( it was 100 degrees in Vienna while we were there). Super helpful concierge with good restaurant ideas. We would definitely stay here again. Have apple strudel and coffee or sacher torte in the beautiful red library instead of with the crowds in line outside to go to the Sacher Cafe.
Genuine Hotels.com guest review
4 night romance trip Aug 7, 2013
Sally
US
5.0 / 5Outstanding
"Nicest Hotel"
From the moment you get there and the doorman greets you, they make you feel welcome. No question was unimportant. The concierge is amazing, Uwe was so helpful with all our requests for advice, I don't know how he or his colleagues have the patience, .They're above even the Ritz-Carlton as far as having every associate treat their guests like royalty. Johanna introduced us to our room, how cool is that; we got a tour of the room! It was definitely one, if not the nicest ever, hotels we've ever stayed at.
Genuine Expedia guest review
Other trip Jul 12, 2013
James
US
5.0 / 5Outstanding
"Superb!"
Sacher is an outstanding hotel with well-trained and exceptionally staff
Genuine Hotels.com guest review
3 night family trip May 30, 2013
A Traveler
US

The following English reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
top top hotel, would need to look a long way to find better,
Genuine Hotels.com guest review
1 night romance trip Nov 4, 2015
Appleton
IE
5.0 / 5Outstanding
"great hotel in the centre of Vienna"
Close to shopping ,restaurants and opera house is just opposite which was great. Hotels' facilities were excellent one of best hotels we have stayed.
Genuine Expedia guest review
Other trip Sep 7, 2015
mohamed
GB
5.0 / 5Outstanding
"Perfect hotel"
The hotel was brilliantly situated. The service was meticulous. The buffet breakfast was the best of all 5 star hotels we have stayed in - and we have stayed in the best! We received a very welcome upgrade to a lovely room.
Genuine Expedia guest review
Other trip Jun 16, 2015
Karen
GB
5.0 / 5Outstanding
"Fabulous!"
Great! Wonderful!
Genuine Hotels.com guest review
5 night romance trip May 20, 2015
KAMAL
IE
5.0 / 5Outstanding
"Excellent hotel, great stay."
Hotel very well located, staff very friendly. Being very critical when I give the hotel a 4 for condition as there was a slight amount of wear and tear in our room. We dined in their Rote Bar restaurant, the food was exceptional but I would say we were slightly squashed All in all I would definitely recommend this hotel to my friends.
Genuine Expedia guest review
Other trip May 23, 2015
David
GB
5.0 / 5Outstanding
"Sacher Vein is without doubt the very best in vien"
Great food, very helpful staff, central location and a beautiful room. Made my stay in Vienna just perfect. State Opera House next door and all major attractions within minutes walking distance.
Genuine Expedia guest review
Other trip May 11, 2015
Lesley
GB
5.0 / 5Outstanding
"Old World Luxury"
My husband and I visited Vienna for the first time and are so pleased we chose to stay at Hotel Sacher Wien. The hotel itself is old-world (not meaning old-fashioned). By that I mean the building (exterior and interiors) and service exudes class, hospitality and luxury from a sadly by-gone era. From start to finish, the staff were warm and welcoming. The concierge desk staff were friendly, helpful and offered great advice on places to see/visit/eat. We dined at the hotel's Rote Bar for dinner which was excellent. We could not resist a daily visit to Cafe Sacher for coffee and cake. The gym was useful to burn off the calories. The room and bathroom were spacious and very comfortable. The antechamber area came in very handy for luggage. Our room on the 7th floor had a nice view overlooking the Opera House and was very quiet. The hotel location is wonderfully central. We were able to explore Vienna by foot from the hotel. The daily fruit and chocolate treats in the room were lovely touches as were the welcome and farewell mini-Sacher tortes. It's not cheap but worth it for the decadently indulgent experience.
Genuine Hotels.com guest review
3 night romance trip Feb 15, 2015
Elizabeth
IE
5.0 / 5Outstanding
"I'll be back!"
I seldom award any place 5 stars, but this hotel deserves more!
Genuine Hotels.com guest review
3 night romance trip Jan 19, 2015
A Traveler
ZA
5.0 / 5Outstanding
"My only choice in Vienna!"
Truly one of the greatest hotels in the world. Attention to detail is beyond reproach. The end justifies the cost. Given a fixed budget, I would rather stay at Sacher for a shorter period than at any other hotel for a longer duration. It is also nice to see the same group of dedicated individuals at the concierge year after year.
Genuine Hotels.com guest review
4 night trip Nov 17, 2014
A Traveler
CA
5.0 / 5Outstanding
"Highly recommended"
Exceptional - hotel, location, facilities, food, service, staff
Genuine Expedia guest review
Other trip Sep 11, 2014
steven
AU
5.0 / 5Outstanding
"Perfect hotel"
The location is great, the room was beautiful and the staff were very friendly and helpful. Not cheap but worth every penny.
Genuine Expedia guest review
Other trip Sep 3, 2014
Sean
GB
5.0 / 5Outstanding
"Loved it"
The staff were wonderful and I felt like I was a family member come to stay --as you do with very good hotels. Much more than the sum of its parts and something special. Would stay there again!
Genuine Expedia guest review
Other trip Aug 18, 2014
A Traveler
GB
5.0 / 5Outstanding
"A perfect hotel that can't be any better!"
We had an amazing stay here as part of our honeymoon. The hotel staff went far beyond what we expected in making our stay enjoyable and memorable. The hotel had the grandeur of a large hotel with the attentiveness of a more intimate boutique hotel. Will definitely be back on our next visit to Vienna!
Genuine Hotels.com guest review
2 night romance trip Aug 6, 2014
EC
AS
5.0 / 5Outstanding
"Wonderful hotel in centre of Vienna"
I stayed at the Sacher with my two daughters who are in their 30s. We all thought the hotel was marvellous. Nothing was too much trouble for the staff, the food was out of this world, the rooms sumptuous and the overall ambience that of a world from a century ago but, at the same time, totally modern. Our stay was an absolute delight and I cannot speak highly enough of the hotel.
Genuine Expedia guest review
Other trip Jun 23, 2014
Rosemary
GB
5.0 / 5Outstanding
"Top hotel in Vienna"
It is a perfect stay in Vienna! The location is perfect. I love the room design, especially love the walking wardrobe!
Genuine Expedia guest review
Other trip Jun 15, 2014
Caroline
SG
5.0 / 5Outstanding
"5* service all around, cannot wait to go back"
Beyond expectations. This was a long weekend away with husband and kids, for my husband's birthday. His family were due to join us a day after arriving and it was imperative to keep it all a secret, being as it was all a birthday surprise. The entire hotel staff seemed to be "in" the secret! From the limousine drivers, to the reception desk team, the concierges, the restaurant staff... I can only say everything was perfect. The right balance of service without being intrusive; the right touches at the right time. And that includes being welcoming to our young twins, for whom everything seem to be laid out for them (from side bars for the beds, to pencils and paper, to bathgel). I have been in a lot of hotels in my life and I honestly and truly will say, this is one hotel we will go back to. One last comment: husband praised the speed of the wifi, unrivalled to any other ever used. that's 100% thumbs up from us all!
Genuine Hotels.com guest review
2 night family trip May 31, 2014
A Traveler
GB
5.0 / 5Outstanding
"Class. Comfort, Convenience"
This is a top hotel. The concierges were very helpful for local attractions- restaurants etc and how to use local transport- trams etc We dined in one night in the glamorous Rote Bar- (not the top restaurant- Anna Sacher)- and had a great meal, though quite expensive. It was easy and less expensive to find local coffee shops for breakfast and we really enjoyed sitting out near the Opera house (which is over the road) and listening to and watching live broadcasts from inside performances- la Traviata was on last week. The room was large and comfortable and the bathroom was huge with a heated floor, which was a genuine pleasure even though Vienna weather was superb.
Genuine Hotels.com guest review
4 night trip May 24, 2014
Bev
AU
5.0 / 5Outstanding
"Hotel with a wow factor"
We all loved this hotel. Yes it was pricey, but you got everything you'd expect for your money and then some. We had three double rooms, two of which were an interconnecting suite with a fabulous en suite bathroom, separate shower room and large seating area (with a welcome tray of fresh fruit, Sachertorte and chocolates) as well as a king sized double bed. As the hotel is centrally located, we only had breakfast in the hotel once (just to say that we had - and yes, they do serve Sachertorte for breakfast for the cast iron of stomach) and went out to the various Viennese cafes for breakfast during the rest of our stay.
Genuine Expedia guest review
Other trip May 6, 2014
Anne
GB
5.0 / 5Outstanding
"A real treasure, sympathetically refurbished."
Everything about this hotel was World Class. Every member of staff we encountered were very helpful and of a cheery disposition. The rooms we beautifully decorated while technology had been introduced with careful attention to avoid losing the historic features. The lobby, restaurants and bars are like museum exhibits and one must take time to browse the picture gallery which shows a veritable who's who of famous faces from the last 100 years. Beware your waistline - every opportunity the staff seem to tempt you with chocolate (it's even in the bath & shower gels). Can't wait to return!
Genuine Expedia guest review
Other trip Mar 31, 2014
NJE
GB
5.0 / 5Outstanding
"Exceptional and attentive service. First class"
The hotel and staff set off a wonderful time in Vienna. Our first experience of Viennese hospitality and we were warmly received and well looked after. Nothing too much trouble. Position made the best of the city accessible perfect location to gain a feeling for the culture and the people and the place.
Genuine Hotels.com guest review
6 night romance trip Mar 1, 2014
Rod Fehring
AU
5.0 / 5Outstanding
"Classic Elegance"
Christmas in Vienna was magical. The Hotel Sacher was perfect in every way. Location,staff, comfort and style. What more can I say.
Genuine Expedia guest review
Other trip Dec 30, 2013
philip
CA
5.0 / 5Outstanding
"Impressive 5* Hotel"
Excellent service, friendly staff, a top quality hotel close to many interesting sites. Will definitely go again.
Genuine Expedia guest review
Other trip Oct 26, 2013
Lor and Bev
GB
3.0 / 5Good
"Over rated. Formal. Polite but very Unhelpful"
Offered a number of newspapers as courtesy but charged for them. Self promoting. Stuck in the 60's with respect to room decor and conveniencelo
Genuine Expedia guest review
Other trip Oct 18, 2013
A Traveler
CA
5.0 / 5Outstanding
"Beyond belief"
What every five star hotel should measure themselves against. We needed something from the pharmacy; when we asked the concierge for directions he noted the rain and offered to go get it for us.
Genuine Hotels.com guest review
2 night family trip Oct 10, 2013
Avi Sochaczevski
CA
5.0 / 5Outstanding
"Beautiful Vienna"
My daughter and I visited Vienna for the first time and the hotel was the icing on the cake! Beautiful city and great hotel.
Genuine Expedia guest review
Other trip Aug 14, 2013
A Traveler
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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