The single worse experience at a hotel. Dirty common areas, lobby, empty pool, rooms are falling part. I wouldn't walk on the carpet without my socks on it was so filthy. I'm furious that Hotels.com gave it a 3 out 5 rating. This hotel should be shut down by the health department.Genuine Hotels.com guest review
Response by Travelodge North Richland Hills/Dallas/Fort Worth Dear Peter, We apologize for that your stay was lessthan satisfactory. However, you stayed during a storm season in early April at our exterior corridor property. Our outdoor pool was empty because we just drained the water to clean and re-fill in preparations for the open season which is between memorial day and labor day. Additionally you were here during a completely soldout early April to mid April for a Nascar event and a Church group convention. Your comment about health is addressed 24-7 at our property. We clean, pickup trash everyday and wash our exterior walkways periodically. We have dedicated staff for this effort. Thank you and once again please take a note that you were here during a stormy/soldout season. Hope to earn your business again. Sincerely, Kumar Bandela Manager
The hotel was run down, Towels were stained, bed sheets, Bath tub looked like it has not been cleaned the bed was uncomfortable walls were paper thin. no iron no extra bed. We caught the cleaning personal put on my girlfriends makeup on.Genuine Expedia guest review
"Ok place to stay but hard to get to"
This is an older hotel and the room does show some wear and tear. However, the staff was very courteous and helpful. They recommended a couple of nearby places to eat, and I was very pleased with the results. The room was clean enough, but did show its age. Construction of the Airport Freeway and other highways adjoining it was horrendous and made getting […] to the hotel very difficult. I know the hotel cannot be blamed for this, but still it was very aggravating. All hotels in the area had the same complaint I am sure. When and if the construction is ever finished, I would probably stay here again. Read moreGenuine Expedia guest review
"Enjoyed Stay n Will Definitely Stay Again"
I thought it went well. Room was comfortable, neighborhood was good, had a few restaurants, room and exterior was clean and staff were courteous.Genuine Hotels.com guest review
The beds are very firm which I do not personally care for. Other than that, the room was sufficient. Can't beat the price.Genuine Hotels.com guest review
"Close to the road"
Ok could be better, requested a non smoking rook but room smelt of cigarettes. Shower curtain not very clean, walls in bathroom not very clean. Pool looked unsightly, with pool cover full of dirty brown rain water.Genuine Expedia guest review
"Worst stay ever"
Pictures do not match the actual hotel. It can pass off for one of those hourly hotels easily. I hope no one books there ever it's for their own good.Genuine Hotels.com guest review
Response by Travelodge North Richland Hills/Dallas/Fort Worth Dear Valued Guest- We apologize you feel this way. However, please know under new ownership a few years ago, we have just finished first round of both exterior and interior renovations, and scheduled to begin phase 2 of exterior later this year. All rooms have new beds. Installed security system for guest safety, replaced most AC units and micro fridges as appropriate while adding with many upgrades beyond brand standards. Our continental breakfast is free for our guests so is our WiFi. Hope you can give us a second chance. Sincerely, Kumar Bandela Manager
"Looks are deceiving"
At first I'm not staying here. But i did it's not the marriott but I asked for a non smoking room and believe it or not it did not stink. It's a place that you can tell there trying to make it work it always takes a lot of money but there trying I hope they continue to get business I slept good goodGenuine Expedia guest review
"One day stay"
For the price, it was nice. Very convenient for eating places. Breakfast is from 6am - 9am, to me you didn't have enough time to eat breakfast , unless you get up early.. Overall it was nice. My favorite restaurant, Olive Garden, is right down the street...Genuine Hotels.com guest review
"it was ok"
The hotel was a little ran down, it was noisey do to traffic, the room had a horrible odor, house keeping was rude and didnt obey the do not disturb sign, the tv didnt work.. The only thing that was great was the bed was comfortable but for the money I paid it was okGenuine Hotels.com guest review
Response by Travelodge North Richland Hills/Dallas/Fort Worth Dear, Mr Jason, Please accept our apologies, about room odor and housing keeping did not obey the Do Not Disturb sign, we spoke to the house keeping staff, and we coached them. Thanks for your feedback and your business. Kumar Bandela Manager
"OK place for a night's stay"
The hotel was clean and nice enough for our one night's stay. It's older but maintained. No internet service. Nice to have a fridge and microwave if we had needed them. Location was easy for us and near some chain restaurants. The free breakfast was very limited in the offering, but free. Staff we met were friendly.Genuine Hotels.com guest review
Response by Travelodge North Richland Hills/Dallas/Fort Worth Dear, Marcia, Sorry, the internet was down, we have free Wi Fi at hotel, which was down temporary, as the At&t, was working on upgrading their lines. Thanks for your feedback. Hope to see you soon. Sincerely, Kumar Bandela Manager
"Awesome -- Thank you!!"
Every aspect of my stay was as expected. Wonderful staff, clean room and close to my business and leisure destinations. It was off of Airport Freeway and was easy to get to Fort Worth, Arlington, Dallas and Irving. The only issue was water was temporarily shutt off for 15 mins while they were fixing a leak. It's understandable..Genuine Hotels.com guest review
Response by Travelodge North Richland Hills/Dallas/Fort Worth Dear Guest: Thanks for your feedback and your business. Kumar Bandela Manager
"Excellente keep it up"
I have been staying here with my family ever since it has been a LaQuinta. It has good history and always served my purpose. Despite recent reviews, I still wanted to check out the motel anyways. I saw all exterior to be clean and trash free. Lawn was nice. Lobby was nice as I walked in with my daughter. Room smelled fresh and clean. A few minutes after […] checkin I had a phone call from the receptionist to see if room was OK and if we needed anything. I felt it was home away from home. Bed and heater were comfortable. Breakfast and WiFi were good. I look forward for summer so I could stay again use their beautiful pool. Read moreGenuine Hotels.com guest review
Response by Travelodge North Richland Hills/Dallas/Fort Worth Dear valued guest: Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Thank you again that your stay with your daughter, and you enjoyed your stay. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.
Home away home. new pillow top beds, clean room, friendly staff,close to mallGenuine Hotels.com guest review
Response by Travelodge North Richland Hills/Dallas/Fort Worth Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.
Everything really stunk, service, breakfast, front desk, EVERYTHING!Genuine Hotels.com guest review
Response by Travelodge North Richland Hills/Dallas/Fort Worth Dear Valued Guest- Thank you for your recent stay and posting your review. We greatly appreciate your feedback regarding room light bulbs and doors. Our staff are continuously making sure these are good. . Please know we have upgraded almost every aspect of the service (bedding, linen, breakfast, staff coaching, wi-fi etc..), and continuously renovating the rooms while keeping the rates same or below market. Thank you again for your feedback and look forward to serving you soon. Sincerely, Bandela
"My Stay WAS OK"
No other hotel in this area gives this kind of price and quality of service. Keep up good work. Your highway signage helped me find your hotel.Genuine Hotels.com guest review
Response by Travelodge North Richland Hills/Dallas/Fort Worth Dear Valued Guest- Thank you for your recent stay at Travelodge in North Richland Hills, Texas. We are very delighted to hear that your stay went well with us. Staff were glad to hear that your room and our property were clean. Happy to hear that our breakfast was good. Please know we have upgraded almost every aspect of the service (bedding, linen, breakfast, staff coaching, wi-fi etc..), and continuously renovating the rooms while keeping the rates same or below market. Thank you again for your feedback and look forward to serving you soon. Sincerely, Bandela
The room was disgusting; the walls were dirty, the curtains were torn and stained. The beds were brand new so they were very comfortable. I booked this through a third party and the ad said coffee pot and clock radio in the room. When we checked in, there was neither. I was told the maintenance man had gone home for the day so I would have to wait until […] tomorrow to get them. While we were in the lobby, a couple came in and rented another room by the hour. Yuk! Read moreGenuine Hotels.com guest review
Dirty, very dirty. Half of the loghts did not work on the room. The knob to the shower was broken.Genuine Hotels.com guest review
Response by Travelodge North Richland Hills/Dallas/Fort Worth Dear Valued Guest- Thank you for your recent stay and posting your review. We greatly appreciate your feedback regarding room light bulbs and doors. Our staff are continuously making sure these are good. We recently renovated Travelodge. We look forward to serving you again soon. Sincerely, bandela
"just ok close to good restaurants and mall"
Other than location we will NEVER stay here again. Could not shower the first night due to ceiling was falling in the tub. Showed the front desk pictures and all they did was clean out the tub! No room change or ceiling repair! So had to shower with a big ole hole in the ceiling. Lucky we stayed just 3 nights....Genuine Hotels.com guest review
"Room was clean and affordable"
Well, I booked a room at this Travelodge as its close to my mom's home. It was affordable and room was clean. Bed my night easy and comfortable. Lobby was clean and it was a quick checkin. A lot better than what it used to look like a few years ago. Will return.Genuine Hotels.com guest review
"good value for the price."
needed room close to relatives for thanksgiving holiday. very convenient location off interstate exit. room smelled clean. hot water for showering. bed was comfortable. good value for price. would stay again when visiting relative. not a lot of choices for breakfast buffet. lot's of restaurants in the immediate vicinity.Genuine Hotels.com guest review
New pillowtop beds, new carpet, new ac/ heaters, friendly staff, rooms were clean. Enjoyed the stay.Genuine Expedia guest review
"Comfortable, good value"
Room was comfortable and clean. I was able to get a good nights sleep with no noise or disturbances. Chilli's located conveniently right next door (Cheese Enchilada SOUP, is to die for, and their house Margie's aren't bad either) Lodge had cereal and OJ, toast, etc. for breakfast. Front desk staff was friendly although it took forever to get them […] to answer the phone. In all fairness though, they were busy on race weekend. Maybe adding an extra person would help? Outside was a bit rough with upstairs walkways that slant in an uncomfortable manner. Getting to the hotel in the construction is a challenge. It isn't the Ritz, but overall good value for the price. This was my 2nd visit. Read moreGenuine Expedia guest review
"Served Purpose with Great Stay"
Room was clean, area was residential homes north of Travelodge and brand named restaurants both east n west. Freeway north of it with construction going on.. Other than that, beds were comfortable, breakfast was healthy choices of juices, oatmeal, toast, cereal, sweet bread and coffee. Landscaping was good; pool was closed with chairs by pool not sure […] why when it was closed. Will go back if I am in town. Read moreGenuine Hotels.com guest review
I would stay there again. There was only 2 things wrong. The room had a smell but we took care of it ,the ac just wasn't cold enough for me. Any thing we ask for was there that day or the next. I was very happy for the price. I will see you next year!!!!!Genuine Hotels.com guest review
Nice enoughGenuine Hotels.com guest review
Clean room. Good price. Room was a little noisy because it was on the side near the freeway.Genuine Expedia guest review
The only thing that was wrong was our had a smell. The price i paid for the room was just great n would n will use again. The staff was very nice. If we needed anything they got it for us. I hope everyone has a great stay.Genuine Hotels.com guest review
"It was a good place"
I ask for a none smoke room and it smell like old smoke that's one thing of the hotel but the price was goodGenuine Hotels.com guest review
The TV had 4 working channels, no ashtray in the smoking room, breakfast was a honey bun, coffee was terrible, the room was for 3 adults, but only had 2 chips in the room. The only reason I liked the hotel was the woman that was working the night I checked in was amazing, the women working during check out seemed to be bothered by having to work, or […] even speak...I must have interrupted her conversation on her cell phone! Read moreGenuine Expedia guest review
"Nice room withe price they offered"
It was good as mentioned in the website. WIfi access was very helpful. Little difficuties due to constrctions around hotel.Genuine Expedia guest review
"Not as close to attractions as we thought."
The staff was nice but the room was tiny. The carpet was sticky and the "queen" size bed more like full size beds. But was an easy off and on to interstate.Genuine Expedia guest review
"You get what you pay for."
Found this room for a good rate. The rooms were decent, however the beds were very uncomfortable; making a visit to my chiropractor a necessity upon my return home. Also, while in the middle of a shower, the water went off. I called front desk and was told that the water had to be turned for a period of time, but was not given any further explanation, […] only told it would take 15 - 30 minutes before it would be turned back on. None of the restaurants around the hotel are open late, so eat early; and due to freeway construction, this location was a little more difficult to get to. Read moreGenuine Hotels.com guest review
"Good location for me, which is why I chose it."
Just un and out basically, but it was easy to find and near where I need to be.Genuine Expedia guest review
This room was posted "No Smoking" but it reeked of cigarette smoke. Though I didn't complain. But when I left, I couldn't wait to shower. Water stains on the carpet and most lights didn't work. It did appear clean.Genuine Expedia guest review
"All Info Considered, still was a good choice"
All information considered, still was a good choice. I am picky when it comes to where I stay; however, this Travelodge is good from all angles price, quality, and service. Will stay again next time in town.Genuine Hotels.com guest review
The hotel is basically a dump. The pool was closed, the "breakfast" was a joke, fixtures in the room were broken, ....Genuine Hotels.com guest review
"Nice hotel close to the freeway"
The staff was super friendly and very helpful they made you feel welcomed from the time of check in and check outGenuine Expedia guest review
"Family get together"
For me it was just a place to sleep at night. Not what I would have expected but like they say you get what you pay for and well we did.Genuine Hotels.com guest review
"The Breakfast Breakdown"
All was well except I could take a coffee and honey bun to my room to enjoy breakfast while writing my blog.Genuine Expedia guest review
"Cheap place for a night.."
It was just a cheap place to stay for the night. Would not have stayed there if I had not booked the hotel. The motel6's we drove by looked better.. Overall outside of hotel could use way better upkeep. Old and showed it.. Room could use vacuuming or replacement of carpet. Dirty and had stains.. Same for bath tub. Pillows had stains.. did not use them. […] The person that greeted me and checked me in around 11pm was very nice.. can't say the same for person who checked me out the next morning. Would not stay again.. only a place to sleep before driving the next day.. Read moreGenuine Hotels.com guest review
"Full service hotel, new meaning to room service"
Wow! I stayed 3 nights there and was amazed. On the 2nd evening there I was propositioned for some "extra-curricular" activity by 1 of 2 "business partners". I suppose the "room service" is hard to match at classier establishments. Don't know what she had but wasn't interested in the least.Genuine Hotels.com guest review
Hotel was a real old facility & not in best shape I was assigned a room with no air conditioning working. Maintenance came promptly but was unable to get fixed right away. I requested another room which was done promptly but was on 2nd floor and on other side of the building & no elevator had to carry all my bags myself late at night. When I finally […] found the others room & being exhausted from the HEAT the key card wouldn't open door. Had to call office and wait in the dark & heat for Maintenance to come up to open the door. He again was very prompt and apologetic. He went back to the office to get the card fixed and returned it to me. He is commended for his service. Will not stay or recommend this hotel. Read moreGenuine Hotels.com guest review
Bath shower had no pressure and air condition gave enough air not to suffocate inside the room.Genuine Hotels.com guest review
"Good for what it is"
For a cheap stay in Texas and no need for fanciness, this hotel was fine. It has a bed, tv, air conditioning and there's a pool. Free simple breakfast and being close to good restos like Olive Garden is a plus.Genuine Expedia guest review
"The air conditioner is down"
Apart from the air conditioner, everything else is goodGenuine Expedia guest review
The room was so dirty that we had to clean it before we could settle in. Staff needs to get a bucket of soapy water, a sponge and get to work. Specifically, wall between beds, plastic on mattress, walls and counters in vanity area, and shower curtain and tub and toilet. The room itself would have been fine if clean.Genuine Expedia guest review
Basic hotel with breakfast and clean pool. The room was clean and the staff was pleasant.Genuine Expedia guest review
The hotel staff was very polite and corteous . The room smelled moldy and the carpet needs to be cleaned. Bathroom tub faucet was leaking the tv was outdated.Genuine Hotels.com guest review
Even though its an older place, kept up well. Staff is very friendly & helpfulGenuine Hotels.com guest review
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