"Excellent service and restaurant."
We have stayed here several times over the past ten years. Always a pleasure.Genuine Expedia guest review
Staff was always helpful day or night that was greatGenuine Expedia guest review
My only complaint is that I called the day before to request a room facing the prudential building and my room ended up looking out over rooftops and parking. I told the front desk and they were not sympathetic .Genuine Hotels.com guest review
"Favorite Boston hotel"
It had been a while since we'd stayed at The Colonnade. The hotel is in a terrific location. The staff is friendly and courteous. The hotel is modern looking, clean and comfortable. The showers have great water pressure (love the little rubber ducky!). I would have preferred a better view; facing the Prudential and the reflecting pool, but, that's the […] only minus on my list. We'll be back and ask for a beter view next time. Read moreGenuine Hotels.com guest review
"Great location! Very friendly staff."
Stayed here for one night with an Expedia unpublished rate. The front desk upgraded us, so I never saw the room we would have had, but ours was a nice sized king, though not huge, and it faced out the back, so not towards bustling side of the hotel. The hotel workers are all very friendly, and the parking is convenient, with the elevator right into […] the hotel. You can't beat this location. WIll definitely stay again if we can swing it. I would have given five stars for cleanliness, but the bed sheet looked a little worn and had a yellow spot just under the pillow. I was tired and just put a pillow on it and slept down a little towards the foot of the bed, but I'd rather not have had to do that! Otherwise everything was clean and comfortable. Also, the bathroom was claustrophobic and small, but clean and functional. Had a great night's sleep!! Read moreGenuine Expedia guest review
Have stayed here before and it is convenient to Prudential Plaza and the T is right out the front door of the hotel. Great place.Genuine Hotels.com guest review
"Worst 4 star hotel. First review ever."
This is my first review ever on anything. Just don't waste ur money here. I have to say i was stupid to book this hotel because of the vip access. No help for bag when arrived, two staff just stood there chatting. Got an upgrade but still one of the worst and smallest room i've ever been to. A piece of wood fell off near the conditioning when I opened […] the door. Room was clean, bed was ok. These are like the only good things. WAITED FOR 15 MIN FOR THE WATER IN THE SHOWER TO BECOME WARM NOT HOT. Go to hilton sheraton lenox or whatever hotel at backbay. Just not here. Read moreGenuine Expedia guest review
"A great Back Bay hotel"
We chose the Colonnade because it is so close to the Boston Museum of Fine Arts. We would go there again because the room was elegant and comfortable, and the staff were so friendly.Genuine Expedia guest review
Great location - my son attends Northeastern and this is a great location and will be my go to hotel. The bed linens are soooooo comfy. I need to upgrade my linens at home.Genuine Hotels.com guest review
"Great spot top notch"
Great Room! Great View! Great spot right in back bay steps from Copley square! Exceptional service! We were running late and called the concierge to have him hold our dinner reservations and were surprised to see our table on NYE held for us!! Highly recommendedGenuine Hotels.com guest review
Took my kids to Boston the day after Christmas and checked out on 12/29. Everything is within reach from this hotel, Newbury Street, Theater district, Faneuil Hall.Genuine Expedia guest review
great service, great restaurant, friendly staffGenuine Hotels.com guest review
WE were pleased with all services. My wife was very pleased. We will make it our hotel of choice when in Boston.Genuine Hotels.com guest review
Nice night in the city close to shopping. Tasty dinner at Brasserie Jo downstairs. Clean, comfortable hotel. Great stay!Genuine Expedia guest review
This hotel was advertised as having pillow top mattresses(they were cement). Wifi(but you had to pay for it). Parking($42 for about 16 hours). The room pictures were misleading, as the rooms were TINY! And crowded with furniture. Your money would be better spent staying at a Courtyard Marriott or Hilton Garden Inn. They have better beds, and free Wifi, […] and their rooms are $100 dollars less with free parking. Read moreGenuine Hotels.com guest review
"close to prudential center"
the hotel was immaculate, the staff friendly, the gym, the convience of the hotel....... look forward to staying there my next visit. :) :) :)Genuine Hotels.com guest review
This hotel is charming and comfortable. I stay here when visiting Northeastern University and have always been delighted with the service.Genuine Hotels.com guest review
Room 643 was VERY small. Not like the hotel I know and liked.Genuine Hotels.com guest review
This hotel is in the perfect location. Everything is so convenient. The staff was super nice. The both concierges were so helpful. The rooms where cozy bed very comfortable. The bathroom was a bit small bit the shower head was AMAZING!! I didn't care much for the restaurant at this hotel breakfast was awesome but I didn't care much for the dinner menu. […] Also if parking at this hotel I thought parking price was outrageous. Read moreGenuine Hotels.com guest review
Overall it was a positive experience and was surprised at the level of personal service - I expected the hotel to be very business like. The location is perfect to get to the heart of the city. The room was very spacious and updated. As a woman traveling alone, I felt very safe. The gym work out room was also updated with great workout equipment. I […] would recommend this hotel and would return. Read moreGenuine Hotels.com guest review
"Great location at a reasonable price"
My wife and I have been going to Boston for several years for a weekend stay. The hotel is located a short walk from Symphony Hall, the Prudential Center and a lot of great restaurants. The hotel is clean and quiet.Genuine Hotels.com guest review
"Disappointing hotel, in great location."
I took my daughter here for a one night treat for her 21st birthday. This hotel is in a prime location, right behind the Prudential Center. So this is a great spot for business or pleasure. However, aside from the lobby, the rest of the hotel could really use refreshing. Our "luxury suite" was not. The room was very small and the bathroom was tiny. […] The sheer curtains had noticeable stains and the furnishings look tired. There is no parking, and the 24 hr. rate across the street at the Pru is $39. which is par for the course in Boston. Room was overheated,couldn't adjust, possibly b/c unseasonably warm for this time of year. The sheets and pillows were nice. Restaurant downstairs "Brasserie Jo" was very mediocre. The Boeuf Borguonin and Coq au vin was horrible,which you would think would be staples in a French restaurant. They were out of the ingredients for several of their signature drinks. Don't bother eating there when there are so many fine restaurants in easy proximity. Our waiter was quite friendly although not terribly attentive. Read moreGenuine Expedia guest review
"Great hotel, but beware of the connecting room..."
We originally had a room with a paper-thin connecting door and were able to hear EVERY word of the conversation between two people in the room. They allowed us to change rooms to one without a connecting door. The beds were much more comfortable in the second room as well. Hotel staff was wonderfully helpful and friendly. Prudential T stop was just […] outside the main entrance and it's an easy walk to Newbury Street and the Common. Read moreGenuine Hotels.com guest review
Hotel staff was superb and very helpful. Our room was perfect with a view of the fall colors. The beds and pillows delightfully comfortable. Our favorites? The bell/door and concierge staff. Incredibly friendly and helpful.Genuine Expedia guest review
I would highly reccomend this hotel!Genuine Hotels.com guest review
Great hotel, very helpful staff. The only problem I encountered was noise - it was rather loud and at late hours.Genuine Hotels.com guest review
"Great location, great staff, great hotel"
We stayed here for the weekend of our wedding and everything was perfect. It was quiet, clean, and the room amenities were great! The staff was so helpful and wonderful.Genuine Expedia guest review
The front desk was welcoming and with an unexpected room upgrade, it was a very pleasant beginning to our two night stay. The room was clean and well appointed. My only disappointment was the very small bathroom, which made it difficult for two of us to leave our toiletries in there comfortably. The Jo Brasserie staff was equally friendly and pleasant. […] The bartender, John, remembered the drinks we'd ordered the previous night. The hotel is very well located and our stay was top notch. Read moreGenuine Expedia guest review
"Noisy and bad Internet connection"
I decided to stay at the colonnade while visiting Boston for a professional conference and it end up being very uncomfortable. The room was very clean but they were doing work on top of my room so I had a loud noise going on from 10:0 a.m until 3:00 p.m. I called the reception and I was told that they are doing some maintain e work so there is not much […] they can do about that. Then I found that the Internet connection was not working properly. The hotel had me call the company they are are working with to resolve the issue after i paid $14 to connect to the Internet. I spent about 1/2 an hour on the phone the first night. Eventually my Mac air book needed charging and the only plug in the room was i the bathroom. A little bit inconvenient I thought the very least. Nevertheless I decided to use my iPad while the laptop was charging but then the wifi was not working again.to make a long story short I spent another 1/2 hour with the Internet provider on the phone. Honestly I jest never dealt with a similar situation so if you are traveling on business I could not recommend this hotel. The location is very convenient but it is not very business friendly. Oh....forgot this one...the cleaning lady walked into my room at 8:00 a.m to clean without knocking.Not very cool, thankfully I was dressed and drinking my coffee at the moment. Read moreGenuine Hotels.com guest review
"good choice in Boston"
This was a really good place to stay for a weekend trip in BostonGenuine Expedia guest review
"Excellen Hotel Experience"
Awesome hotel stay. The Colonade Hotel has a unique experience for travellers. Comfortable room. Bathroom is a pleasant retreat. Hotel service is excellent.Genuine Hotels.com guest review
"Great hotel location for shopping!"
I loved our view & it was so convenient for shopping, especially since it turned cold during our stay. My only negatives were too small bathroom & too expensive parking for guests staying in the hotel!Genuine Expedia guest review
My room was a sweat box.....the AC would not lower the room temp below 72. I complained to the front desk attendant and was told to open a window.Genuine Hotels.com guest review
"Great location, great hotel"
This was our first time staying at the Colonnade and it won't be our last! I could kick myself for not finding this hotel sooner. This is a lovely hotel with a superb location and having Brasserie JO right there is an added treat. Would highly recommend this hotel.Genuine Hotels.com guest review
The bed was very comfortable, and the shower was great, If I had to complain, it would be the cost of everything. It would be nice for parking to be a little less, or included in the cost of the room. I realize it is the city, and all of the hotels are expensive, and they all charge extra for parking. Too Bad. It makes it a bit harder to visit our son […] at college. Read moreGenuine Hotels.com guest review
"walking distance from major sights"
Everything was excellent except for one detail: the breakfast menu listed "fresh-squeezed orange juice" and the orange juice was from a can or a carton. We appreciated everything else--the location is perfect and the parking garage is extremely convenient, the staff were wonderful, and our room was lovely.Genuine Hotels.com guest review
"within walking distance of most sights"
enjoyed it very much!Genuine Hotels.com guest review
"Not worth th cost"
Lobby very loud. Parking terribly limited and no curbside valet. No help with bags.Genuine Expedia guest review
"Nice hotel, great location"
Amazing room, good food, great location. We liked it. Good price vs. FacilitiesGenuine Expedia guest review
Hotel is outstanding.Genuine Hotels.com guest review
"very nice hotel"
very clean, good location and friendly staffs i like their bathroom. it's very modern and coolGenuine Expedia guest review
"Very nice Hotel, comfortable, great location"
Very good, no complaints. Staff was very nice...............................................................................Genuine Expedia guest review
"Great location, very clean, friendly staff"
Loved Colonnade, right across the street from Prudential Center and Copley Square.Genuine Expedia guest review
We were visiting our son during Parent's Weekend at Berklee College of Music it was a short walk to the college and very convenient to restaurants, shopping and the "T".Genuine Expedia guest review
I wish the hotel had told me they were renovating the pool and dining area on the pool level when I made my reservations. Their room notebook sold me about having breakfast the night I arrived, only to find out on my way that the pool area was closed. The redemption was a delicious breakfast at Brasserie Jo's with excellent service. The other wish is, […] since I traveled from the West coast 2 days before my event to be rested, that my room had not been under the jack hammer area! I could not sleep in which was a major issue and disappointment. However, a free room service breakfast was offered. And there wasn't any work done on the weekend. Over all, I would stay at The Colonnade again but will ask about construction or load maintenance. Read moreGenuine Hotels.com guest review
"Close to prudential shopping"
It was very nice. I loved being in boston close to all the shopping and eating. The room was very clean and service was excellent. The only thing that was wrong was the elevator went down on 1 side and i don't like that when on a higher floor and i don't think you should have to pay to park in there lot.Genuine Hotels.com guest review
The hotel was beautiful and the room was great. Except for the COLD SHOWER. After traveling all you want is a nice warm shower, but that I did not receive it was so cold it was terrible. I informed them at the desk and they said, it was the city. WHAT? They never offered any discount so I requested a refund, and all they would give me was a $10 off […] parking. Are you kidding me. I have never had such customer service. Apparently you do not want to have return customers. The top hotels never treat you this way, they want you to be completely satisfied, sorry to say that is not the Colonade. Read moreGenuine Hotels.com guest review
This could be my new favorite pet friendly hotel in Boston! We were warmly welcomed and the even left treats in the room for my dog! The staff is amazing! Thank you guys! Jameson and I will be back!Genuine Expedia guest review
"Hotel in Back Bay"
The staff at this hotel are terrific and very accomodating. The room was tastefully decorated with very nice bedding. I found that the comforter on the bed was too warm even though I turned the air conditioning as cool as it would go. It would be nice to have a lighter weight blanket option. Shower was great. The one thing I found annoying was that […] in spite of paying top dollar for the room there was an extra charge for Wi-Fi in the room. Come on, that is ridiculous. Every motel I stay in at a much lower cost includes Wi-Fi. Also it seems that u can't even get your e-mail on your iPhone in your room...crazy. The room was quiet and the staff were wonderful! Read moreGenuine Expedia guest review
"EZ In EZ Out"
Nice central location, great parking access for self parking, polite and helpful staff, excellent restaurant on ground floor, clean rooms, very comfortable beds, pillows and linens. Close to shopping and cultural areas, all around nice place.Genuine Expedia guest review
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