Stopped here for one night from NY to Toronto - convenient and easy, modern rooms and varied breakfast.Genuine Hotels.com guest review
"Decent room for the price"
Came there for the Flower City Half Marathon- a little further out from BC arena than expected, but not far if you like to walk (about a mile). Staff were pleasant and welcoming, accommodated a late checkout without extra charge. Room was recently renovated- clean and comfortable. Continental breakfast decent and well stocked. Only issues were other […] guests. Rules posted indicate no smoking, no drugs, no noise. Said they had security staff on overnight to help keep rules in place. Had other people smoking (smell of cigarette smoke woke me at 4am), partying in the parking lot and smoking other than tobacco. If rules enforced, would probably stay there again. Read moreGenuine Hotels.com guest review
Based on the reviews I read before I stayed I was a little skeptical about our stay. On the outside the hotel looks sort of empty and run down but when you go inside its BEAUTIFUL. Absolutely spotless, new everything, good smells and friendly workers. I would stay again if I was staying in the area again!Genuine Hotels.com guest review
Response by The East Avenue Inn & Suites Thank you for taking the time to review The East Avenue Inn & Suites. We're glad you enjoyed your stay here. We'd like to let you know that the exterior of the property has been recently revitalized with the opening of an on-site restaurant, the City Grill, in Spring 2014. We hope you visit again soon!
"East Avenue Inns & Suites is the best!"
This hotel was AMAZING. It was still renovating, but the renovations were astounding, the hotel was very clean and organized, staff was cordial, professional, and super friendly. the room was EXCELLENT. bed was so comfortable, that it was unbelievable. shower was luxurious. Price was great too. convenient location with great food on adjacent blocks. […] I don't know why anyone would stay anywhere else but here! Read moreGenuine Expedia guest review
"not worth the price"
Location isn't everything. The room was tiny and had very odd placement of the TV and furniture. It was no where near the value of the price charged. Should be closer to a $60 a night hotelGenuine Hotels.com guest review
Response by The East Avenue Inn & Suites Thank you for taking the time to review The East Avenue Inn & Suites. We're sorry to hear that you did not enjoy your stay here. We'd like to let you know that we consider comments like yours everyday as we continue to find new ways to provide a high level of guest experience at a moderate price range. We hope you try us again.
"Pricey but good location"
Nice check in, i just couldnt sleep but for the noises and bed. For the price, i was only a bit disappointed. Most of the staff were great, 2 were not so.Genuine Hotels.com guest review
"Great hotel for travel."
It's comfort hotel, room is spacious and clean. Location surrounded by is convenient to reach.Genuine Expedia guest review
I really enjoyed the newly renovated suites. It would be nicer if it had a sink in the kitchenette and a small table with chairs. The layout of the room is very nice. Nice flat screen tv on the wall. Also enjoyed the room darkening shades. A ceiling fan would be nice since you can't open the windows. The bathroom is very nice with a small area to sit […] with a magnifying mirror. An extra outlet in that spot would be great. The complimentary breakfast was pretty basic. Would have liked some toast, cereal and milk. The location is great for restaurants and walking distance to the Eastman Kodak theatre. Read moreGenuine Hotels.com guest review
Response by The East Avenue Inn & Suites Thank you for taking the time to review The East Avenue Inn & Suites. We're glad you enjoyed your stay here. We'd like to let you know that in 2014 we've improved our complimentary continental breakfast service and an on-site restaurant, the City Grill, will be opening to provide travelers with even more dining options. We hope you visit again soon!
"Much better than it used to be"
The new rooms are much nicer than the old rooms, so make sure that's what you get. The room was very clean and the mattress surprisingly comfortable. Decent bedding. The staff is great. A couple negatives are the price, which is pretty high for Rochester, and there were a few little things wrong with the room despite it being new. The frame around the […] bathroom door was bent and someone had painted the hinges, so it wouldn't close properly, the safe didn't work, and the curtain rod around the closet was bent. I'm not even sure why there's a curtain around the closet. I would recommend it if you need to stay in downtown Rochester, though. The location is very convenient. Read moreGenuine Hotels.com guest review
"A modern hotel on Rochester's exciting 'East End'!"
Thoroughly enjoyed my recent stay at the East Avenue Inn! I was in town looking at a grad school. They were kind enough to give me an early check-in so I could freshen up before my appt and even gave me a shuttle ride so I could make it to my appt on time. The front desk staff we worked with couldn't have been nicer! The hotel is in the middle of a […] renovation. I'm not sure, but they seem to be only renting out the remodeled rooms. The room we stayed in wasn't huge but the beds were comfortable and it was nicely decorated. It is in the East End district of Rochester which offers great options for nightlife. I'd highly recommend making it over to the Old Toad Pub for dinner. Both my sister and I had an overall enjoyable experience at the East Avenue Inn and would definitely stay there again! Read moreGenuine Hotels.com guest review
Great location! Everything in the room was brand new. Bed was very comfortable. Very clean room.Genuine Hotels.com guest review
"Clean and comfortable"
This hotel is nice! It is undergoing remodeling, The parts that are already done, are very nice and upscale looking. The beds were fabulous! The location is wonderful, Very centrally located, and easy to get around,Genuine Expedia guest review
"The location was excellent"
Very good. I would recommend it to others,Genuine Hotels.com guest review
"Great place to stay for a show at the Auditorium"
Room was impeccably clean, new, comfortable bed. Door did not shield hallway noise well. TV remote was a pain - very directional, but that is a small issue. Overall, staff were pleasant and helpful. Neat area of the city, lots of dinner venues to choose from within a block of the hotel. Can walk to the Auditorium.Genuine Expedia guest review
Great location. Easy to access. Staff were knowledgable, friendly, and curteous. We stayed in one of the newly renovated rooms- nice finishes and decor.Genuine Hotels.com guest review
"good value, good location downtown"
just make sure you are in the renovated part of the hotel, which is quite nice, they are doing more renovations soon. The hotel staff were very nice & helpful. FWIW the continental breakfast is probably less than you expect - containers of yogurt, packaged muffins, some fruit.Genuine Hotels.com guest review
"'tween Park Ave and The Eastman School"
Currently under construction (August 2012) so there are no services and only 1 wing is complete. The room was nicely done. The TV was high quality and the linens were good. The neighborhood is fantastic. I am sure this will be a wonderful property when it is completed.Genuine Hotels.com guest review
The hotel is in the midst of a turnaround. Only stay in the new deluxe rooms (the old rooms feel like a crack house). New rooms are terrific. Luxury bedding, nice decore, good setup all around. My 1 issue was that the air conditioner didn't work properly (and installation flaw by putting the thermostat too close to the unit's airflow. They need to fix […] that hotel wide. Other than that, good service, great room. Be advised that the hotel is in the middle of a renovation. When it's complete it will be a great brand in a perfect location. Read moreGenuine Hotels.com guest review
"Under construction, but still a nice stay."
I was pleased with the condition of my room even though the hotel was under construction. I am anxious to return after the renovations are complete. I must say the staff went above and beyond to serve me, they were more than helpful and that is a plus in these times of diminishing customer service!Genuine Hotels.com guest review
Nice room. Amazingly soft bed, centrally located. Affordable. Will stay here again.Genuine Hotels.com guest review
"TINY with no ammenities"
I was lucky, had I arrived a day earlier I would've gotten an old dingy room. The day I arrived they started giving out new rooms even to 'online' bookings. (apparently they got in trouble). The room was new and clean but very tiny. only ONE chair, (for a double occupancy room). I asked for a microwave etc.. and they had suites but they didn't offer […] it to me, because the clerck 'didn't know HOW' to upgrade my room.... Read moreGenuine Hotels.com guest review
When we arrived we were informed that we were going to receive a free upgrade to a brand new room in the renovated area. Other than the understandable construction, the new room was beautiful and spotless. The pictures on this site don't show how updated the new rooms look. Brand new flat screen hi def wall mounted TV, nice new bed and very clean. The […] location is perfect - we walked around all night and hit every great bar in the Rochester area. I know the reviews on here were a bit harsh, and had me very skeptical, but I asked around after being so surprised at how great the stay was, and they're under new management. It shows. Will absolutely go back. Read moreGenuine Hotels.com guest review
"Right where we needed to be!"
We'll be back!Genuine Hotels.com guest review
"Good location on East Avenue"
Very good location near entertainment but quiet inside. Free wi-fi and safe in the room a nice bonus, and all facilities in the room in a good condition. Would stay there again.Genuine Hotels.com guest review
"Comfortable and quaint"
The room was small but the beds were comfortable. It was fine for one night.Genuine Expedia guest review
The plumbing in our room was problematic. The toilet would not flush and tub would not drain. The management did fix this, but the problem reoccurred. Also, the tub had mildew. Also, I have a swallowing disorder and I take all my medication with yogurt. The staff disposed of my half eaten yogurt and then I could not take my medicine. I know you are […] fixing up the hotel, but when I told an employee that the toilet and tub had been fixed and then the problem reoccurred, he did not seem interested Not good. I would not stay here again and I would not recommend it to my friends. Read moreGenuine Hotels.com guest review
The hotel is remodelling. Smoke smelling evrywhere even we chose non-smoking room. It is dirty aneeds a lot of work. Hotel.com said there is no on-site parking, which was incorrect. There wer plenty of parking that the hotel used it to rent to the local people during the weekend.Genuine Hotels.com guest review
The East Ave Inn has the best location. All the sights are in a short distance. I stay here 2 times a year and Im always happy to be there.Genuine Expedia guest review
"Beware the Renovations!"
In the midst of whole scale renovations. Hotel rooms were stripped to the barest essentials. No mention was made of the transient condition of the room and the hotel in general. Rates did not reflect the reduced quality of the hotel. They were the same charged before the place was turned upside down for renovation. Very disappointing.Genuine Expedia guest review
Renovating. Rude staff.Genuine Hotels.com guest review
"Disgustingly smokey NON smoking room- stay away"
I got in at 2am, exhausted. Got a non smoking room with the little plaque right on the door and it reeked. I was too tired to go back to change rooms. In the morning the person checking me out didn't seem the least bit phased about it and when I stopped responding to her she looked at me and started a litany of excuses including how she could sue the […] person who smoked in a non-smoking room....tooooooo late! I will never book there again and I go to that area on business 2 to 3 times per month. Stay away! Read moreGenuine Hotels.com guest review
I have had the good fortune to travel the world and the East Ave Inn wasone of the worst hotels where I hav ever stayed. Besides the too being dirty and well worn, there were slamming doors with people running up and down the halls all night long. There was no plastic shower cap or I e bucket in the room. Such a shame because it's central location put […] it within walking distance of our destinations. I have great hopes for its future as it was apparent that serious revocations are underway. Read moreGenuine Hotels.com guest review
"Discusting, horrible, don't go there!"
When I got there the hall way smelled like Crack and Weed. Even though it says no smoking. The room smelled like old man and even though they put a sanitary "cover" on the toilet to say it was cleaned there were body fluids on the toilet I had to scrub off with soap. The beds were reused old Marriott beds and they were just disgusting. I will never […] ever go back there it was a serious hole. Plus someone kept calling my room the whole time I was there and then called at like 7:00 in the morning. HORRIBLE. And again when I left it smelled like drugs in the hall way. Read moreGenuine Expedia guest review
"Great Rochester location. Unacceptable conditions"
This hotel is truly in downtown Rochester, right by the most happening Alexander St. with restaurants and bars, and within walking distance from museums and the Eastman House. However, after I came home I discovered that I had been bitten by bed bugs, with 21 bites overall 16 of which were on my right arm. Needless to say, I will NEVER go back to this […] hotel and have had to launder and clean all of my clothing as well as my own bedsheets etc. in fear of having brought any bugs back. The hotel was under construction, so perhaps this is temporary, but it absolutely unacceptable. Read moreGenuine Hotels.com guest review
"East Ave. Inn-Rochester review"
The room smelled strongly of cigarette smoke and had cig. ashes on the window sill. We asked for another room and the night clerk moved us. The first room she showed us also smelled, but the third did not. I felt that the bed linens of the third room were not clean, but since we'd driven 1,000 miles in two days, I just slept on top of the covers in […] my clothes. We were awakened by pounding on a nearby door at 2:30 am and again at 3:00 am. The general manager was very polite and helpful the next day when we checked out. We were refunded our money for hte night's stay but would not risk staying at this motel again. Note: both the female night clerk and the daytime (gen, manager ) were very professional, polite and helpful, but the physical plant is a wreck, at least in part due to remodeling, but still a mess. Read moreGenuine Expedia guest review
"Hotel in Rochester"
I found bedbucks in my bed!! I had to run out in the middle of the night looking for a clean room!Genuine Expedia guest review
"It is the best chance for the players"
it is near Eastman School of music.I think it is the best chance for the players who have an audition at EastmanGenuine Expedia guest review
"East Ave. Hotel"
I like this hotel. The only problems were sticky floors in the area with microwave and fridge and a bug that flew out of the blanket on the bed. The overall appearance could be improved--peeling wallpaper, etc. We called for extra pillows and help with the TV remote, though, and someone knocked at our door within 5 minutes--the employees are very a […] ccommodating. Read moreGenuine Expedia guest review
we enjoyed our stay at the east avenue inn, the refurbishments did not impact on our accomodation, room was big, bright and airy, lovely and quiet at night. thanksGenuine Hotels.com guest review
"Filthy Hell Hole"
I can understand remodeling and even a bit run down in need of repair. I can not believe that it was never mentioned that the hotel was experiencing a large remodel of the lobby and varies portions of the building. I found the staff to be polite and cheerful however the cleaning staff must have been on vacation because my room which was run down was […] far from clean. Sticky stains on the bedside table, dirty hand marks on the door inside and out, and stains on the bedding that I was suppose to sleep on. I will not go into the stains on the sides of the box spring and the odor of the room which reminded me of human waste. I found it to be very unsettling that the smoke detector was covered with a plastic bag and sealed, there was so much wrong with this place. The final blow to this horrible experience was the bathroom. I found pubic hair on the commode where the lid and the seat met. There were pubic hairs on the wall next to the sink. I can understand many things but filth of this nature is beyond reasonable. I would not be surprised to hear that the board of health closed them down. A hotel of this nature is usually patronized by the hour. Read moreGenuine Expedia guest review
"A roof and a bed--Not much more..."
This property USED to be nice. Now, not so much. It is run-down with a seedy element comprising a good share of the guests. The halls were smokey and reeked of cigarettes and burning chemicals (drugs?) Doors slammed all night long and there was a loud, violent sounding altercation in the hall that went on some time. Later in the night, someone went […] from door to door trying to see if there were any open/unlocked rooms that they could get into. Due to low occupancy, they rent parking spaces to local club-goers. These individuals are largely 18-28, drinking heavily and do not foster a peaceful atmosphere around the hotel. In fact, it seems many seem to stay at this hotel for its proximity to these clubs and bars. Hotel staff said the property is "under renovation." However, it needs a total overhaul & I couldn't see where any work was in progress. Room did have small fridg & microwave. Central location and price are the only advantages of this hotel. Read moreGenuine Hotels.com guest review
"East End Mess"
The hotel was dirty and smelled of cigarettes. The air inside was musty and made me cough. While the people at the desk were nice, it was one of the worst hotels I had ever been to otherwise. Couldn't possibly recommend to anybody ever.Genuine Expedia guest review
"Fine for passing through"
Fine for a night, but I wouldn't want to stay much longer than a weekend. Very friendly front desk personnel, although the lobby smelled of cigarettes and the weird glass doors to the 2nd floor hallway were a bit off-putting. I found a soda bottle cap under the bed, but otherwise the room was clean and comfortable.Genuine Expedia guest review
"East Ave. Inn"
Our stay at the east avenue inn was based on its proximity to the Auditorium Theater, as we were seeing Billy Elliot that night. I went with friends and although check in was easy and friendly, when we arrived at our room it was clean but had seen better days. The walls had some sort of dried fluid running down the walls and the wall under the heater […] had been patched and not a good job of it to say the least. The windowsill had dead insects and dirt on it that appeared to have been there for quite a while. The beds were clean and comfortable. The bathroom was small and not stocked with more than 3 Kleenex in the only box, the shower had just enough pressure to dribble water out the shower head, and the bath itself was just what I would call clean and nothing better. The free internet was useless; there were three of us, all with different makes of laptops including a MacBook Pro (by the way connected the best) and we all had difficulty with the connection and two of us gave up after trying for half an hour. After the show we retired to our room for a few drinks and then off to bed, or so we thought. I am not sure what was going on that weekend but the noise from the rooms to the right, left, and above us sounded like there was a battle of some sorts going on with load banging and other noise till well after 2:00am. I found this hotel at acceptable at best. Not a place to bring the wife and certainly not the kids. Read moreGenuine Expedia guest review
"On the up!"
Stayed in November 2014 and found the refurbished elements of the hotel to be of a very good standard. Once the remainder comes up to this mark it will be a real winner. In a lively part of town, with a good mix of bars and restaurants in walking distance.Genuine Hotels.com guest review
Sloppy construction, took a nail in the tire while in the parking lot which was a huge inconvenience for meGenuine Hotels.com guest review
Response by The East Avenue Inn & Suites Thank you for taking the time to review The East Avenue Inn & Suites. We're like to let you know that any large scale construction will be completed in Spring 2014 as we are opening our brand-new on-site restaurant The City Grill on April 25. We hope you try us again.
"Remodel underway and beautiful!"
Excellent inn. Good facilities. Beautiful updated rooms. A short walk to museums and restaurants. Friendly staff. Wonderful stay!Genuine Expedia guest review
"Currently being renovated"
Room in the block we stayed had been renovated. Not very big, but clean. Breakfast was includedGenuine Expedia guest review
"A decent place to stay"
It's in the process of remodelling so it looks a little messy from outside but it's all business inside. The rooms in the redone section are very nice, and the breakfast is decent. I'll stay there again.Genuine Hotels.com guest review
Response by The East Avenue Inn & Suites Thank you for sharing your experience at our hotel. We enjoy the opportunity to assist our guests and make your stay in Rochester a favorable one. Please come back and see us and enjoy our city in the future.
"Hotel in process of being renovated. Good location"
We arrived to see the front of the hotel being torn down. Obviously they're fixing it up. Our room was freshly painted and comfortable. Breakfast was sufficient with fresh waffles. Close to the Eastman house which was our destination. Many good restaurants in the area.Genuine Expedia guest review
Response by The East Avenue Inn & Suites Thank you for taking the time to review The East Avenue Inn & Suites. We'd like to let you know that a brand new restaurant, the City Grill Rochester, has just opened up on this property. We hope you visit again soon!
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