"Trip of necessity"
I had to travel for a family funeral. I wanted to be careful with my money so this hotel looked like it was going to be reasonable. I can put up with a lot when I'm trying to watch my cash but in the end had to leave this hotel 2 days into a 7 day stay. I was going to be working via the internet while at the hotel and spending time with family in the […] evenings. The room smelled musty when we got in but a can of Lysol fixed that. The table in the room was broken and wobbled which made trying to work on it less comfortable. There were a number of other things that were not up to snuff but I could have lived with for the price. But when I had to try and log into work over the internet, I could not stay connected to my VPN for more than 15 minutes at a time but often dropped sooner. Now the actual internet connection did not seem to go away only my connection to my VPN but I have to have that to work. So I contacted the Hotel's front desk and they put me in contact with their tech person. He basically said his internet was up so it must be a problem with my VPN and not his system. I explained that I connect this way at home and at other hotels but that didn't make a difference. So I checked out early and left to go somewhere I could do my work. On the up side they did not fight with me over getting a refund through Expedia. But this place is old and in a serious need of remodeling. Read moreGenuine Expedia guest review
"Kids had fun"
Very Good Breakfast, Very large Hotel, if staying here ask to be close to lobby. This is the only reason for the Disappointing grade for upkeep. The comfort was really bad beds were rock hard my 6 year old could touch the ceiling by jumping on the bed ended up sleeping on top of the blankets. Too many rooms and to far to walk to the pool. Pool was very […] nice. Read moreGenuine Expedia guest review
Some plumbing problems in the room -- might have existed prior to our arrival; if so, it should have been fixed. Our hope is that they didn't just leave it for the next guest to discover too.Genuine Hotels.com guest review
"Old under renovation in disrepair"
This place should be shut down redone and then reopened. All the carpeting is dirty and the entire two days i was there i never heard a vacum from housekeeping. Only one of the treadmill in the "gym"are are working but the equipment is old and dirty and felt sticky. Overall the place seems to need some serious updating.Genuine Hotels.com guest review
"ok,not the best"
It was ok,not the best.no hot water for showers,heater in room didnt work,plumbing needed some workGenuine Hotels.com guest review
The hotel was dirty. No hot water. Heater was horrible. Staff was unwilling to make things better and no discount on rates. I should be given a free stay at one of the chains hotels. Hotels.com rated this as a 4 star. False!!! It was a disaster. Hotels.com owes me as wellGenuine Hotels.com guest review
"right off highway"
would stay again.Genuine Hotels.com guest review
the breakfast wasn't that good...the shower ran out of hot waterGenuine Expedia guest review
I forgot to make reservations prior to going out of town I was able to go to hotels.com and make last minute arrangementsGenuine Hotels.com guest review
"Location is perfect"
It was good experience, our room looked neat, service was nice & polite...Genuine Hotels.com guest review
"handy from I-90"
older place but better than expected for the priceGenuine Hotels.com guest review
I WAS VERY PLEASEDGenuine Hotels.com guest review
The furniture had wet stains on itGenuine Hotels.com guest review
"this place freaking sucks and is gross"
this place was awful!!!!! it was dirty and smells really bad. There aren't many places to eat in this town. It is honestly the most disgusting place I have ever been to. If i could i would give this hotel a negative star rating.Genuine Hotels.com guest review
"Poor service, and A headache"
When I arrived, it was 7am. I gave them my confirmation code and my name and said it wasn't showing up as having any reservation. THEN, magically it appeared. When the front desk FINALLY found my reservation she asked me how I was gonna pay. She was confused that I already paid for the hotel through hotel.com. It took 25 minutes for my girlfriend and […] I to get a room after an exhausting night of driving. I also am missing a pair of shorts and a golf shirt that I have yet to locate since coming home 48 hours ago. Read moreGenuine Hotels.com guest review
We enjoyed our stay here alot, except for the bed. Awful!!!! It was very lumpy and every time you rolled over, the thing shook like a water bed!!! That truly was the only bad thing. The pool was nice and the people were friendly and breakfast was very good. They just need to get some new beds!Genuine Hotels.com guest review
"A very good get away"
Very good experience well worth the stay.Genuine Hotels.com guest review
"convenient location, but not worth the money"
I was very disappointed with my stay at this hotel. I had to wait 20 minutes in order to check in, and I had to wait another 5 minutes to check out. The wallpaper was peeling in my room, there was rust on the toilet and in the bath tub, there was no cover over the light bulb in the bathroom, and an electrical outlet was installed upside-down. I tried […] to take a shower, and I almost got burned. The shower had only very hot water and scolding hot water. I had to wait until my next hotel visit to take a shower. The wireless internet access was free, but it was a little slow. The cable television was missing several stations. The only two benefits were that the location of the hotel was convenient and the complimentary breakfast was delicious. Read moreGenuine Hotels.com guest review
"Not a bad place to stay"
we had our 1st vacation in 4 years to Ohio. we stay 7 days and nights. We liked our room. The hotel was nice for the price. Our room was comfortable and clean. We had a very good free breakfast daily, the lady who prepare the breakfast was very nice and friendly to everyone who was there. The day shift at the front desk didn't seem to know what they […] were doing and couldn't response to questions or quote us posted prices from the website(when we added days) I had to ask for them. The night desk crew was great and very knowledge. We only had to ask they made sure all request were addressed. I would stay here again when i come back next year for a event. Read moreGenuine Hotels.com guest review
overall ok experience, not the best or worst hotel I have stayed in. Room had an odd odor, almost smelled like BO. Large hotel with a lot of rooms, but a very small breakfast area.Genuine Hotels.com guest review
Overall it was ok. about what you would expect from a 2 star hotel. Not a place I would stay for multiple nights. Double beds were small. The lttle breakfast buffet would have been good except the food was not fresh at 830am, maybe it was earlier in the morning.Genuine Hotels.com guest review
clean room-bathtub old and dirtyGenuine Hotels.com guest review
"Needs updated & cleaned!!! Easy access to I-90"
I had booked a king bed/non-smoking room. When I got to the room, it was a queen bed. The staff initially said there was nothing they could do and blamed the mix-up on the online booking. They would not give a discount. They offerred to put me in a SMOKING room w/a king size bed. Being pregnant, this was not acceptable. So, they switched rooms with […] a guest who had not arrived yet, so that we could have a king size bed in a non-smoking room. The room decor was very dated. The carpets didn't look vacuumed. There was a cigarette burn on the toilet, and the toilet felt loose from the floor. The tub was filthy - I wouldn't bathe my dog in that tub! The walls and ceiling in the corner of the room appeared as though they had water damage (brown spots). On a positive note, there was a flat screen TV with cable and they offer a free continental breakfast in the lobby. The lobby was very crowded, so we took our food back to our room. Read moreGenuine Hotels.com guest review
"Good place to stay"
Front desk person was helpful in finding a restaurant.Genuine Expedia guest review
Hot Water seemed to be an issue. Non Smoking room???? Smelled like smoke. Overall good quality for the price.Genuine Hotels.com guest review
It was worth the price. Clean, friendly staff, great breakfast and a pool too!Genuine Hotels.com guest review
"convenient-just off of the highway :)"
I enjoyed my stay. The location right off of 90 was very convenient and faciliated my travels in the area so that they were quick and easy and I knew right where I was at!Genuine Hotels.com guest review
"Good, clean hotel"
Good, clean and a good value.Genuine Hotels.com guest review
"Worst bed ever!"
I had the most uncomfortable bed I've ever slept in! It was like sleeping on just springs with a sheet over them. The room was clean at least.Genuine Hotels.com guest review
"close to event that we wanted to see"
Staff very accomodating.Breakfast was great. Staff worked to satisfy our needs (refrigerator not included in room when requested @booking) but night mgr. very accomodating in finding another room with refrigerator. Room needed attention to small details (reglueing of wallpaper, or new lampshade when torn o n the inside) Overall great experience. Would […] stay there again if the opportunity presented itself. Read moreGenuine Hotels.com guest review
"Quality Inn in Wickliffe,Ohio"
Enjoyed our stay. Hotel staff very eager to please & making stay a pleasant one. Food was good & in good quantity. Hotel rooms could use a little sprucing up but overall stay was very comfortable & clean. Minor attention to details ( new lamp shades for lamps or wallpaper needs attention where things were moved) Would definitely stay there again.Genuine Hotels.com guest review
this place is a joke beds u have springs pokeing out the shower was more like takeing a bath water wouldnt drain ,you go turn the heat on and i'm supprized that the heater didnt start on fire there was so much dirt and crap on there . the breakfest was nasty eggs rubbery like eating bubble gum .the view out the window of garbage the only good thing […] about staying the night there was the next morning when i was leaveing anybody that reads this trust me dont stay there Read moreGenuine Hotels.com guest review
Let's see where to begin.....Everything was good until we came in for the evening. My daughter and her friend went to the pool, they received a life learning experience. Two women making out with each other in the pool. Went to bed then about 3am a party bus came back to the hotel. The guests continued the party until 5 in the morning. Let's talk about […] breakfast. The food was good the enterainment wasn't. I never heard the F** word so many times in one sentence. It seemed the morning beverage of choice was bottles of beer. Read moreGenuine Hotels.com guest review
"Pretty Good Spot"
Overall it was a pretty good hotel. For the money everything was fine. However, it could use some updating and the beds should probably be replaced. (It was like sleeping on a trampoline) The only negative thing is that there was some confussion where the staff was looking for a guest due to a billing issue of some sort. The front desk clerk actually […] walked into our room without knocking. Read moreGenuine Expedia guest review
Staff very friendly and helpful. Hotel a little dated rooms clean. not a first class motel, but if you can handle average you can stay here.Genuine Hotels.com guest review
"Quality Inn near Cleveland Ohio"
I do not know why this hotel has such a low rating. It is not a" 5 star hotel" as the saying goes. We stayed there several times now. The rooms were always clean. The TV, hairdryer, ironing board, iron worked and seemed in good condition. The front desk was very willing to help with any problems. The breakfast was delicious and had hot and cold items. […] There was fruit, muffins, eggs, sausage, waffles, juice, cereal , yogurt , coffee and tea. This hotel has an exercise room and an indoor pool which felt good even on a cold day. Read moreGenuine Hotels.com guest review
While management maintained that there was internet Service in the room, we could not access it no matter what connection we used. The manager came and tried and was not sucessful though he maintained that there was service. This was our 6th stay in a motel in as many days and we had no problem with any other motel regarding connection nor did we have […] any problem with our next motel. All connected to our lap tops immediately but not here. Read moreGenuine Expedia guest review
the hotel was in poor maintenance condition. The bathtub was scratched and worn. The surrounding tile was disgusting. the furniture was nice. However the bed was very uncomfortable. the first night of our stay, a semi-truck was allowed to park in the back parking lot right under our window. It ran all night. The breakfast complimentary) was not very […] good Read moreGenuine Expedia guest review
"Quality Inn Wickliffe, OH"
The bed was lumpy and extremely uncomfortable.Genuine Hotels.com guest review
"Quite adequate for what it is"
This is your typical hotel built in the 1980s, quite adequate for what it is but nothing outstanding. The room was clean and in good condition, service was OK if a little indifferent, and some of the other guests on a holiday weekend were a on the noisy side. All in all, a reasonable value.Genuine Hotels.com guest review
Everything was as I expected it. It was a great place for the price. The staff was friendly, the room was clean, it provided me with what I needed - a room for the night. I would have no problem going there again.Genuine Hotels.com guest review
There were no pool towels. Our room needed to be cleaned and housekeeping did not even give us towels, make the bed, take out the garbage. I have stayed here before and was quite happy. This time I was disappointed. However, the manager was apologetic.Genuine Hotels.com guest review
Coming in to Cleveland area, for a few days long business trip, my hotel expectations were low. However this hotel still managed to surprise me. The Good: - Room size - Giant pool (i think 8 feet deep) - Fairly good desk/bfast staff The Bad: - Don't try breakfast sausages, not sure what kind of meet that is, and not sure if I want to find out. - […] Room heater was either blowing scalding hot air, or actual cold AC. Cannot adjust temperature and there is no auto turn on, shut off feature. Spent the night turning the thing on and and off. - Cigarette burns on the bed covers Did I mention that coming back into room on the first day from client site, I found my door unlatched/open? And on the second day my cards did not work. Apparently they expire after 24 hrs? In summary, I do not recommend.... Read moreGenuine Expedia guest review
"Location suited us as was just off the Highway"
The old saying you get what you pay for was true for this hotel. It was clean and the breakfast was ok. The staff were very friendly and helpful but the hotel was not so great. From the outside it was well maintained but our bathroom had a build up of dirt in the corners on the floor. The bathtub under the shower was coming away from the wall. The wallpaper […] was peeling. Overall it was ok for what we paid for it Read moreGenuine Hotels.com guest review
"perfect stay for a golf trip"
The hotel was a perfect fit for our golf trip. Clean and staff were very helpful and friendly. Enjoyed our stay. To make the stay somewhat more comfortable a small fridge in the room would have made it better.Genuine Hotels.com guest review
This hôtel need really to be refresh and cleaned.Genuine Hotels.com guest review
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