"needs to be updated"
there are no elevator in the hotel the setup was confusing going from the back of the hotel to the front the front lobby an surrounding areas looked nice the back were we entered was nasty needs a lot of TLC has a stall musty animal urine smell to it in the back enterance was not satisfied with the condition the hotel was in liked the staff prefer not […] to stay there again Read moreGenuine Hotels.com guest review
The staff were five star, but the facility is in desperate need of repair. The bathroom was the worst I've ever seen in a hotel.Genuine Hotels.com guest review
"Close to the city of Cleveland. nice neighborhood"
I enjoyed the friendly workers. They work really hard at keeping the hotel clean and tidy. The breakfast was very good and fresh and hot. The fruit and all the varieties was something for the adults and the kids. The pool and workout room was relaxing for the family. Thanks for having all we needed for a nice stay.Genuine Hotels.com guest review
"a good night sleep"
Overall is was very good. The complimentary breakfast was delicious scrambled eggs and a side of sausage patties. The room was comfortable and clean, but the top blanket on the bed looked like it had dry blood on it. So, I did not sleep under that blanket, however, I still slept well.Genuine Hotels.com guest review
"OK hotel in a pinch"
Staff was helpful. Room was clean. Breakfast was better than expected. Breakfast staff did a good job keeping up during the morning rush. Not my first choice, but OK. Appears to be a depressed hotel trying to make a comeback.Genuine Expedia guest review
The hotel was in very poor condition. Nothing was plugged in, including lamps, refrigerator etc. There were not enough outlets for our cell phones in addition to the things that needed to be plugged in.Genuine Hotels.com guest review
Is there a clean/decent hotel in Cleveland Metro for under $125/night?? Not this one. Air conditioner was loud and noisy and kept us up at nightGenuine Hotels.com guest review
"ok ok type hotel"
From outside hotel looks good. But inside it is old. Carpets in room are so dirty, bottom of our feet became dark after walking for a while in room. Looks like they didn't clean / wash carpets for years. Staff are very polite.Genuine Hotels.com guest review
"old and smelly"
very old and outdated, overpriced for condotions. needs a complete remodel.Genuine Expedia guest review
Cigarette burn in bed coverlet, tear in love seat, sticky bathroom floor, toilet didn't flush right. All reported to front desk. All staff friendly, particularly breakfast staff, very pleasant and helpful.Genuine Hotels.com guest review
PROS: Very comfortable bed. Room was adequately clean. Super quiet. Easy to maintain room temperature. Crazy amount of storage space for extended visits. The pool room was very clean and had lots of chairs. The location was near to many restaurants. The exterior was inviting and looked very safe. Price was reasonable. Staff was pleasant. CONS: The […] breakfast buffet was so-so, and should be available until at least 10am. . Didn't like having the steps everywhere. The pool had way too much chlorine and was too deep for children. (Just beyond the steps was 5' deep! I liked it, but small kids would need life vests.) The wi-fi was terribly slow at times. A definite problem for business travelers. OVERALL: Will stay again when visiting that area. Read moreGenuine Expedia guest review
"Close to I-90, convenient for me."
Enjoyed the breakfast items. The employees were really nice and polite.Genuine Expedia guest review
"Good price for the location"
The hotel was not within Cleveland but was close and convenient enough to the town. It was a cheap hotel.The staff were a bit surly, for whatever reason the do not disturb tag was removed from our door 3x's (almost had the cleaning service walk in on my shower), had to get replacement do not disturb tags on the door. I wish there was a fridge and microwave […] in our room. The breakfast was so-so. They do have a lot of info and sell tickets for the Rock and Roll hall of fame which is convenient. Read moreGenuine Hotels.com guest review
"Trip of necessity"
I had to travel for a family funeral. I wanted to be careful with my money so this hotel looked like it was going to be reasonable. I can put up with a lot when I'm trying to watch my cash but in the end had to leave this hotel 2 days into a 7 day stay. I was going to be working via the internet while at the hotel and spending time with family in the […] evenings. The room smelled musty when we got in but a can of Lysol fixed that. The table in the room was broken and wobbled which made trying to work on it less comfortable. There were a number of other things that were not up to snuff but I could have lived with for the price. But when I had to try and log into work over the internet, I could not stay connected to my VPN for more than 15 minutes at a time but often dropped sooner. Now the actual internet connection did not seem to go away only my connection to my VPN but I have to have that to work. So I contacted the Hotel's front desk and they put me in contact with their tech person. He basically said his internet was up so it must be a problem with my VPN and not his system. I explained that I connect this way at home and at other hotels but that didn't make a difference. So I checked out early and left to go somewhere I could do my work. On the up side they did not fight with me over getting a refund through Expedia. But this place is old and in a serious need of remodeling. Read moreGenuine Expedia guest review
"Kids had fun"
Very Good Breakfast, Very large Hotel, if staying here ask to be close to lobby. This is the only reason for the Disappointing grade for upkeep. The comfort was really bad beds were rock hard my 6 year old could touch the ceiling by jumping on the bed ended up sleeping on top of the blankets. Too many rooms and to far to walk to the pool. Pool was very […] nice. Read moreGenuine Expedia guest review
Some plumbing problems in the room -- might have existed prior to our arrival; if so, it should have been fixed. Our hope is that they didn't just leave it for the next guest to discover too.Genuine Hotels.com guest review
"Old under renovation in disrepair"
This place should be shut down redone and then reopened. All the carpeting is dirty and the entire two days i was there i never heard a vacum from housekeeping. Only one of the treadmill in the "gym"are are working but the equipment is old and dirty and felt sticky. Overall the place seems to need some serious updating.Genuine Hotels.com guest review
"ok,not the best"
It was ok,not the best.no hot water for showers,heater in room didnt work,plumbing needed some workGenuine Hotels.com guest review
The hotel was dirty. No hot water. Heater was horrible. Staff was unwilling to make things better and no discount on rates. I should be given a free stay at one of the chains hotels. Hotels.com rated this as a 4 star. False!!! It was a disaster. Hotels.com owes me as wellGenuine Hotels.com guest review
"right off highway"
would stay again.Genuine Hotels.com guest review
the breakfast wasn't that good...the shower ran out of hot waterGenuine Expedia guest review
I forgot to make reservations prior to going out of town I was able to go to hotels.com and make last minute arrangementsGenuine Hotels.com guest review
"Location is perfect"
It was good experience, our room looked neat, service was nice & polite...Genuine Hotels.com guest review
"handy from I-90"
older place but better than expected for the priceGenuine Hotels.com guest review
I WAS VERY PLEASEDGenuine Hotels.com guest review
The furniture had wet stains on itGenuine Hotels.com guest review
"this place freaking sucks and is gross"
this place was awful!!!!! it was dirty and smells really bad. There aren't many places to eat in this town. It is honestly the most disgusting place I have ever been to. If i could i would give this hotel a negative star rating.Genuine Hotels.com guest review
"Poor service, and A headache"
When I arrived, it was 7am. I gave them my confirmation code and my name and said it wasn't showing up as having any reservation. THEN, magically it appeared. When the front desk FINALLY found my reservation she asked me how I was gonna pay. She was confused that I already paid for the hotel through hotel.com. It took 25 minutes for my girlfriend and […] I to get a room after an exhausting night of driving. I also am missing a pair of shorts and a golf shirt that I have yet to locate since coming home 48 hours ago. Read moreGenuine Hotels.com guest review
We enjoyed our stay here alot, except for the bed. Awful!!!! It was very lumpy and every time you rolled over, the thing shook like a water bed!!! That truly was the only bad thing. The pool was nice and the people were friendly and breakfast was very good. They just need to get some new beds!Genuine Hotels.com guest review
"A very good get away"
Very good experience well worth the stay.Genuine Hotels.com guest review
"convenient location, but not worth the money"
I was very disappointed with my stay at this hotel. I had to wait 20 minutes in order to check in, and I had to wait another 5 minutes to check out. The wallpaper was peeling in my room, there was rust on the toilet and in the bath tub, there was no cover over the light bulb in the bathroom, and an electrical outlet was installed upside-down. I tried […] to take a shower, and I almost got burned. The shower had only very hot water and scolding hot water. I had to wait until my next hotel visit to take a shower. The wireless internet access was free, but it was a little slow. The cable television was missing several stations. The only two benefits were that the location of the hotel was convenient and the complimentary breakfast was delicious. Read moreGenuine Hotels.com guest review
"Not a bad place to stay"
we had our 1st vacation in 4 years to Ohio. we stay 7 days and nights. We liked our room. The hotel was nice for the price. Our room was comfortable and clean. We had a very good free breakfast daily, the lady who prepare the breakfast was very nice and friendly to everyone who was there. The day shift at the front desk didn't seem to know what they […] were doing and couldn't response to questions or quote us posted prices from the website(when we added days) I had to ask for them. The night desk crew was great and very knowledge. We only had to ask they made sure all request were addressed. I would stay here again when i come back next year for a event. Read moreGenuine Hotels.com guest review
overall ok experience, not the best or worst hotel I have stayed in. Room had an odd odor, almost smelled like BO. Large hotel with a lot of rooms, but a very small breakfast area.Genuine Hotels.com guest review
Overall it was ok. about what you would expect from a 2 star hotel. Not a place I would stay for multiple nights. Double beds were small. The lttle breakfast buffet would have been good except the food was not fresh at 830am, maybe it was earlier in the morning.Genuine Hotels.com guest review
clean room-bathtub old and dirtyGenuine Hotels.com guest review
"Needs updated & cleaned!!! Easy access to I-90"
I had booked a king bed/non-smoking room. When I got to the room, it was a queen bed. The staff initially said there was nothing they could do and blamed the mix-up on the online booking. They would not give a discount. They offerred to put me in a SMOKING room w/a king size bed. Being pregnant, this was not acceptable. So, they switched rooms with […] a guest who had not arrived yet, so that we could have a king size bed in a non-smoking room. The room decor was very dated. The carpets didn't look vacuumed. There was a cigarette burn on the toilet, and the toilet felt loose from the floor. The tub was filthy - I wouldn't bathe my dog in that tub! The walls and ceiling in the corner of the room appeared as though they had water damage (brown spots). On a positive note, there was a flat screen TV with cable and they offer a free continental breakfast in the lobby. The lobby was very crowded, so we took our food back to our room. Read moreGenuine Hotels.com guest review
"Good place to stay"
Front desk person was helpful in finding a restaurant.Genuine Expedia guest review
Hot Water seemed to be an issue. Non Smoking room???? Smelled like smoke. Overall good quality for the price.Genuine Hotels.com guest review
It was worth the price. Clean, friendly staff, great breakfast and a pool too!Genuine Hotels.com guest review
"convenient-just off of the highway :)"
I enjoyed my stay. The location right off of 90 was very convenient and faciliated my travels in the area so that they were quick and easy and I knew right where I was at!Genuine Hotels.com guest review
"Good, clean hotel"
Good, clean and a good value.Genuine Hotels.com guest review
"Worst bed ever!"
I had the most uncomfortable bed I've ever slept in! It was like sleeping on just springs with a sheet over them. The room was clean at least.Genuine Hotels.com guest review
"close to event that we wanted to see"
Staff very accomodating.Breakfast was great. Staff worked to satisfy our needs (refrigerator not included in room when requested @booking) but night mgr. very accomodating in finding another room with refrigerator. Room needed attention to small details (reglueing of wallpaper, or new lampshade when torn o n the inside) Overall great experience. Would […] stay there again if the opportunity presented itself. Read moreGenuine Hotels.com guest review
"Quality Inn in Wickliffe,Ohio"
Enjoyed our stay. Hotel staff very eager to please & making stay a pleasant one. Food was good & in good quantity. Hotel rooms could use a little sprucing up but overall stay was very comfortable & clean. Minor attention to details ( new lamp shades for lamps or wallpaper needs attention where things were moved) Would definitely stay there again.Genuine Hotels.com guest review
this place is a joke beds u have springs pokeing out the shower was more like takeing a bath water wouldnt drain ,you go turn the heat on and i'm supprized that the heater didnt start on fire there was so much dirt and crap on there . the breakfest was nasty eggs rubbery like eating bubble gum .the view out the window of garbage the only good thing […] about staying the night there was the next morning when i was leaveing anybody that reads this trust me dont stay there Read moreGenuine Hotels.com guest review
Let's see where to begin.....Everything was good until we came in for the evening. My daughter and her friend went to the pool, they received a life learning experience. Two women making out with each other in the pool. Went to bed then about 3am a party bus came back to the hotel. The guests continued the party until 5 in the morning. Let's talk about […] breakfast. The food was good the enterainment wasn't. I never heard the F** word so many times in one sentence. It seemed the morning beverage of choice was bottles of beer. Read moreGenuine Hotels.com guest review
"Pretty Good Spot"
Overall it was a pretty good hotel. For the money everything was fine. However, it could use some updating and the beds should probably be replaced. (It was like sleeping on a trampoline) The only negative thing is that there was some confussion where the staff was looking for a guest due to a billing issue of some sort. The front desk clerk actually […] walked into our room without knocking. Read moreGenuine Expedia guest review
Staff very friendly and helpful. Hotel a little dated rooms clean. not a first class motel, but if you can handle average you can stay here.Genuine Hotels.com guest review
"Dirty, Dirty, Dirty"
Stained carpet, chairs, bedding - which I guess all matches in a horrible sort of way. Stepped on a small piece of pepperoni camouflaged by the carpet. Ew! Bathtub was indescribably dirty. I've never seen such a mess.Genuine Expedia guest review
"Ew! Not very clean."
Well the bathtub was pretty dirty, exceedingly so and so it matched the bedding and carpeting but the worst was the small piece of pepperoni on the floor - just the right colour to blend into a carpet that obviously wasn't vacuumed and later you found it in your bare feet. I would not ever stay here again. Booked it as a handy place for an NFL game […] (everything else was full) and the location is pretty good but honestly this place was really dirty - and not in a good way. Read moreGenuine Expedia guest review
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