The staff at this hotel was outstanding in every respect. Cleanliness was well above what we expected and friendliness was great. No complaints - we expect to stay there again whenever we are in the area.Genuine Hotels.com guest review
Our stay was just terrific. The hotel was clean and comfortable, and the staff was incredibly helpful and friendly. There wasn't much around the hotel, but that is the case with many hotels in Wilmington. It is not a bad reflection on the hotel. We will stay at the this hotel next time we are in Wilmington.Genuine Hotels.com guest review
"Close to UNC-W"
Typical Holiday Inn Express; nothing fancy; comfortable room and convenient location. Short drive (5 miles) to Wrightsville Beach. Close by shopping and several restaurants. Free breakfast was okay but not much to brag about.Genuine Expedia guest review
"Not a good experience!"
Upon returning from the beach at 5:00 pm, my room was not clean: no towels, no soap, no toiletries, bed was not done. I called the frontdesk and they promised to send somebody to clean. My wife and I left for dinner and returned about 9:00 pm and found a vaccum cleaner on the floor, the bed was not done yet,all the dirty linen was on the floor and a […] bunch of cleaning towels on top of the cabinet. We got some towels but no soap or toiletries. After calling the frontdesk, somebody came to pick up the vaccum cleaner and the rest of the junk and told us that they have asked the houskeeper to come and clean my room but she replied that "she was too busy". We have stayed in many hotels around the world and never experienced this situation.I spoke to the management the following day and they promised to take action Read moreGenuine Expedia guest review
"15 minutes from beach and battleship"
Everyone was so friendly and professional. The staff working the continental breakfast bar was efficient. The food was always fresh and well supplied.Genuine Hotels.com guest review
"Convenient to UNC-W and surrounding areas"
Excellent service!Genuine Hotels.com guest review
Great place. Rooms are in good shape, location is convenient . We like the suite layout. Kids get a pullout and thier own room, Mom and Dad get a king bed and thier own room but were all together.Genuine Hotels.com guest review
Staff was especially nice and the facility as a whole was very clean. A man who was cleaning was very nice to speak with my kids and tell them about the pool... Just being very kind.Genuine Hotels.com guest review
Very ghetto! Stay awayGenuine Hotels.com guest review
"Nice distanc between the Cotton Mill and the Beach"
The room was comfortable and clean. I enjoyed the breakfast. It was a little confusing on how to exit the hotel, on one street there is only the option of a right hand turn but there is another street as an alternative. I liked being 15 minutes from the historical section as well as approx 15 minutes from Wrightsville Beach.Genuine Hotels.com guest review
Everything was good except, the bed. The bed was so used it had a huge dip in the middle of it to where it felt like I was laying at an angle. I got 2 hours of sleep. My friend that was with me also got hardly any sleep due to the bed and noise of people from the pool.Genuine Expedia guest review
"Hotel condition needs attention"
Starting with the complaints. The bed was broken. We arrived late and tired for a one night stay. As soon as we got into bed, we noticed the bed sagged in the center. Moving around, you could hear the sound of splintered wood. My wife wanted to change rooms but, they were sold out and I said it will be ok. It wasn't. Horrible nights sleep. I reported […] it the following morning and the desk clerk said they would immediately put in a maintenance request. Room number sign was missing. Breakfast was adequate... hot and did not run out even though we came down late but, average in quality compared to some other 2.5 star hotels I've stayed. Hotel was reasonably clean but has slipped from when we stayed here 2 years ago. Read moreGenuine Hotels.com guest review
"Good, but not that Impressive!"
The room was clean, but it was outdated. The hotel staff was very nice, but not that efficient. The refrigerator was turned down too low, I asked the front desk for help and they said they were sending someone, but no one ever came. I asked for extra bath gel and after about an hour I had to call back and remind them. The best thing about the stay was […] the breakfast, it was the only thing that was very impressive. Overall it was pretty good, but not that impressive for the price. Read moreGenuine Expedia guest review
"Good stay for something quick"
Overall happy but you can tell the age of the hotel. Would reccommend for a quick stay of 1-2 day's anything longer I would want a little more quality.Genuine Hotels.com guest review
I wanted a hotel close to UNCW, this one serves the purpose.No major complaints.The breakfast was nice (lots of food).Genuine Hotels.com guest review
"Great last minute decision"
The hotel could use new carpet in the common areas, it dates the look of the place. Other than that, it is a great value for the money. The room was clean and comfortable. The gentleman that checked us in and the staff at breakfast was very accommodating. The gym is open 24 hours, which is great. It is convenient to UNC-W, restaurants and shopping. […] I will def stay there again. Read moreGenuine Expedia guest review
"Okay for weekend getaway at last minute"
The hotel is right off the hwy 17 as you get into Wilmington in this quiet area. Hotel room was clean overall, but we found hairs on the wall beside the hairdryer, on sink counter, and on our pillowcase. If you are going in to stay in summer, I suggest getting their early and turning on AC in your room and then come back in few hours. They do not leave […] AC on in the room, so our first night was really hotter than we like. We like to sleep in cool room at night. Also, if you get the room facing sunrise, you will want to stuff some towels around the bottom to the curtain (too short) or sunrise will wake you up. The buffet was really good for being free - they had eggs, biscuits, bread for toast, cereals, milk, yogurt, juices, coffees/teas, pancake machine (we actually enjoyed watching it work), instant oatmeal, instant grits, sausage/bacon, gravy for those that wanted it., and sweets - muffins and cinnamon rolls. Each room comes with microwave and refrigerator which was usefully. The 3rd floor ice machine did not work the entire weekend (F-Sunday). I had to go down to the bottom floor to get ice. The front desk staff was pleasant and responsive. Had no issues with noise or neighbors. If we decide to get away again, we will stay here again. Read moreGenuine Hotels.com guest review
Only slight issue was the b-fast staff on the second day was ready to run everyone out at 10am, everyother day they were ok to let folks do b-fast past 10am. I know it might be silly to have an issue with a free b-fast but it was a little disappointing to see such a hard line take on a holiday weekend.Genuine Hotels.com guest review
Very pleasant - hotel is doing some renovations so I think it will only get better! Great location near UNCW campus/restaurants. Very helpful staff!Genuine Hotels.com guest review
"only problem I had...."
Everything with the room was great...only problem I had was the internet connection was slow...very slow....Genuine Hotels.com guest review
"Holiday Inn Express - Wilmington, NC"
Hotel is is a good location. We had a very nice room, which was quite comfortable. The front staff were very helpful and the place was very clean.Genuine Expedia guest review
We had an enjoyable stay. The room was clean. There was a good selection at the continental breakfast. Everyone was friendly and helpful.Genuine Hotels.com guest review
"Second stay in this hotel"
Nice hotel. Great location. Comfy bed. The only problem this time is that we were using the pull out sofa sleeper. We didn't pull it out until after 11pm and were surprised to find it broken. The head part was fallen to the floor, so the one sleeping on it had to sleep with her head at the foot and her feet dangling at the other end. We didn't feel […] like getting into a big uproar with hotel staff that late, so we just made the best of it. Point being, if you are counting on using a sleeper sofa, check it out when you check in to make sure it works properly. Read moreGenuine Hotels.com guest review
"good central location"
hotel was quite. Room was adequate and clean. Very good breakfast selection. good restaraunts close by.Genuine Hotels.com guest review
"First Time Guest"
I had never stayed here before, but the hotels.com information on their website sold me. Upon arrival, I was very pleased. The continental breakfast is great, with both hot and cold selections. The room size was quite adequate, and was very clean. I would definitely recommend this motel to a friend. For the money, this was a great choice!Genuine Hotels.com guest review
Very clean and quiet hotel!!! Near shopping centers and restaurantsGenuine Expedia guest review
Truly a nice experience and the staff was more than helpful. Everything was clean and safe. Loved teh entire experienceGenuine Expedia guest review
Great stay ...great breakfast..great serviceGenuine Hotels.com guest review
We were very happy with our rooms. Both breakfasts were excelent. The location was close to the college. We went there to see our grandson. He was performing in Panic Attack.Genuine Hotels.com guest review
Extremely pleasant stay. Great breakfast with very nice, helpful staff. Room very clean & spacious. Wonderful experience that I highly recommend.Genuine Hotels.com guest review
AWESOME!Genuine Hotels.com guest review
"Last minute stay"
The morning breakfast was great. It included fresh cinnamon rolls, pancakes, bacon, omelets, biscuits w/ sausage gravy, etc. Wi-Fi was also very fast.Genuine Hotels.com guest review
"Close to I-40 & Wilmington Downtown"
Hotel was clean. Staff was welcoming. Nice stay.Genuine Hotels.com guest review
"Right next to Walmart"
We had a and wonderful family vacation there. Nice location, room was clean, and had kitchen and TV with Big screen. Only one problem was that we could not get Wi-FI signal for my i-pad on bed, however it worked in the living room. It was because our room was at the very edge of upper floor and most rooms should not have this problem. Anyway, other […] than this, everything was just perfect. Thanks. Read moreGenuine Hotels.com guest review
My stay here was amazing. The room exceeded my expectations. The price was more suitable for the quality and size. Definitely staying here again.Genuine Hotels.com guest review
"Centrally located - comfortable for a short stay"
Overall, it was reasonably comfortable. The room was a bit small with two queens beds and at night it got very warm despite turning high A/C on.Genuine Hotels.com guest review
"Grat hotel for price"
Great soft sheets and an unbelievable BreakfastGenuine Hotels.com guest review
"not the best ...not the worst"
I was greeted by a new front desk employee who was not sure of what she was supposed to do , still training. The trainer or more experienced person was not being very helpful to her. As a result my credit card was charged 2 times for the same stay. I eventually called my credit card company to handle the problem. The hotel smelled of indian food and […] needs some rug shampooing. there are nicer places to stay in Wilmington...that is my first and last stay there. Read moreGenuine Hotels.com guest review
"Perfect accomodations in a great location"
I spent 4 nights here on business and could not have been more pleased with the accommodations, and especially the friendliness and helpfulness of the staff. Complimentary wifi -- yes! I much appreciated the healthy breakfast options offered in addition to the typical comfort food offerings. The location was perfect -- walking distance to restaurants […] and shopping centers, and a short drive to the beach. I would be happy to return here and highly recommend this hotel. Read moreGenuine Hotels.com guest review
"A little pricey for what you get"
Check in and out was fast and simple. Room was clean but had a musty odor and the carpet felt damp and it seemed humid in the room which you would not expect with the AC set at 70. It was the same both nights.Genuine Hotels.com guest review
"Fantastic (but you gotta like a hard bed)."
The bed was hard as a rock. Even though it looked awesome I got more sleep on the pull out with two kids. The ice machine was broken on our floor. Despite these two problems the staff was friendly and helpful. The hotel was neat and clean.Genuine Expedia guest review
"Great Staff, the facility needs a lot of work."
First the good parts: We chose this location because of its proximity to beaches and downtown Wilmington. In this regard we were very happy. Our location made it an easy few mile drive to get to wherever we wanted to go. Also pleasing was the staff. To a person they were polite, helpful, friendly and knowledgeable. On our first morning one of the […] cleaning personnel introduced herself to us by name and made sure we knew that if we needed any extra towels, etc. we just had to ask. She was very pleasant, as was all the staff. Finally the morning breakfast was perfect for my family. There was nothing fancy, but there was enough choices that everyone found something to eat. Additionally there were 2-3 staff there constantly replenishing the food and coffee so we never felt like we missed out. Now the bad. The ice maker on our floor was broken the entire trip. Our room smelled terribly musty and the AC clearly was not taking any moisture out of the air as the room's dampness was palatable. (A box of candy in my bag was a sodden brick of candy after two days.) I The overall feel of the hallways and our room was old and tired, like the management was trying to squeeze one more year out of the building before a remodel. We were only in the room to sleep so we were not devastated, however if I had known in advance I would have spend a few extra dollars for a nicer room. Read moreGenuine Expedia guest review
This hotel fit our needs for a trip to the beach. Its minutes away from Wrightsville Beach, and about a 20 minute drive to Kure or Carolina Beach.The only real complaint is the housekeeping. Stayed 4 nights and most days, we didn't get any more coffee or toiletries to replace what we had used, and had to go to the front desk to get them. One of the […] days, the housekeeper didn't come into our room at all. We called the desk when we got in from doing things, and were told that the housekeepers had left for the day, but someone would come and take care of our room when we left for dinner. Just a little aggrevating, but otherwise this was a good stay. Read moreGenuine Hotels.com guest review
"Problems common to beach locations"
The room had a strong musty odor, and the bathtub did not drain (excessive sand).Genuine Expedia guest review
"Close to the beach"
Hotel was great. The staff was friendly and we enjoyed our stay.Genuine Hotels.com guest review
After 14 hours of heat and other challenges. The next morning was great. Highly recommend.Genuine Hotels.com guest review
"A very nice hotel for business travel"
All of the staff expressed a desire to accomodate the needs of the customer with a friendly smile. Upon arrival at the hotel the room was clean and daily the service was exceptional. I stayed at the HI Express University because of the location regarding my business trips, good selection of breakfast, a safe enviroment and friendly service.Genuine Expedia guest review
"Great family vacation on the beach"
Maids did not clean room everyday should have a sign for door so maids could know when to make up your room.Genuine Expedia guest review
"Great for families"
The free breakfast buffet was very good with loads of variety and well cooked food. Staff stayed on top of table cleaning and replacing foods. Very friendly staff and quick response time. Our grandkids enjoyed the pool in the evenings.Genuine Expedia guest review
There weren't any towels at the pool in the morning. But they did bring some about 15 minutes after we asked.Genuine Hotels.com guest review
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