Renaissance New York Times Square Hotel - New York

714 7th Ave, New York, NY, 10036 United States
Hotel Info: 866-539-0036
Guest rating 4.3 / 5
90% Recommend
(Neighbourhood average 3.9)
4.3 overall guest rating
Reviewed by 52 guests
Average for the neighbourhood is 3.9
"Outstanding service"
We had lost the address of the function that we were going to and the front desk found it in 3 mi...
11/20/09
40.75968, -73.9843
Hotel coordinates:

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Guest review summary

  • 4.3 Average rating: All Trip Types
  • 90% Recommended
  • 52 Reviews
  • 4.4  Hotel Service
  • 4.6  Room Comfort
  • 4.3  Hotel Condition
  • 4.6  Room Cleanliness

Average rating by Guest Trip Type

Select a trip type to see only those reviews

Trip type Number of reviews Average rating
All Trip Types (52) 4.3
Business (1) 5.0
Romance (14) 4.4
Family (12) 4.3
With Friends (12) 4.3
All Others (13) 4.3

Overview

Location. Towering 26 stories above Times Square, The Renaissance New York Times Square Hotel offers an ideal location close to Manhattan`s world-class entertainment, attractions, Fortune 500 businesses and corporate headquarters. The hotel occupies one block in the middle of Times Square, at Broadway and Seventh Avenue in New York City, N.Y. The hotel is in the middle of the Theater District, and the Times Square Visitors Center is adjacent to the restaurant, Two Times Square Restaurant & Lounge, which specializes in contemporary American cuisine. The restaurant’s bar offers hand-crafted cocktails, wine, beer, and appetizers. Room service is available 24 hours a day. The business center offers high-speed Internet access.

Guestrooms. Guestroom windows open and provide views of the busy Times Square streets below. Sound-proofing keeps out the noise for a quiet stay. The Renaissance New York Times Square Hotel's 305 non-smoking guestrooms have rich, contemporary décor. Bathrooms are elaborately decorated with Italian-style marble, makeup mirrors and designer toiletries. Bathrobes are available. Bedding includes pillowtop mattresses, down comforters, triple sheeting and 300-thread count sheets. Complimentary newspapers are delivered on weekdays. Desks and in-room safes are provided. Guestrooms have fax capabilities and high-speed Internet access. Refrigerators are available.

Expert Tip. Two Times Square Restaurant & Lounge, The Renaissance New York Times Square Hotel's on-site restaurant, provides a panoramic view of Times Square.

Why book with us?

  • Hotels.com doesn't charge cancellation fees
  • We're just a phone call away: 800-2-HOTELS (800-246-8357)

Amenities

Services

  • Complimentary newspapers in lobby
  • Concierge services
  • Doorman/doorwoman
  • Express check-out
  • Fitness facilities
  • Internet access in public areas - surcharge
  • Multilingual staff
  • Parking (valet) $41-$51 Daily
  • Porter/bellhop
  • Safe-deposit box - front desk
  • Security guard
  • Shoe shine

Business & Event

  • 24-hour front desk
  • Audio-visual equipment
  • Banquet facilities
  • Business center
  • Conference room(s)
  • Dry cleaning/laundry service
  • Event catering
  • Room service (24 hours)

Accessibility Features**

  • Accessibility equipment for the deaf
  • Accessible bathroom
  • Accessible path of travel
  • Braille or raised signage
  • In-room accessibility
  • Roll-in shower

**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

Rooms (all rooms include)

  • Air conditioning
  • Bathroom phone
  • Cable/satellite television channels
  • CD player
  • Climate control
  • Clock radio
  • Coffee/tea maker
  • Complimentary weekday newspaper
  • Cribs (infant beds) available
  • Designer toiletries
  • Desk
  • Dial-up Internet access
  • Extra towels/bedding
  • Flat-panel television
  • Hair dryer
  • High-definition television
  • High-speed Internet access
  • Hypo-allergenic bedding available
  • In-room safe
  • Internet access (surcharge)
  • Iron/ironing board
  • Minibar
  • Non-smoking only
  • Pay movies
  • Phone
  • Pillowtop mattress
  • Premium bedding
  • Shower/tub combination
  • Television
  • Turndown service
  • Video-game console
  • Voice mail
  • Wake-up calls
  • Window opens

General

  • Air-conditioned public areas;
  • Bar/lounge;
  • Gift shops or newsstand;
  • Number of rooms: 305;
  • Restaurant(s) in hotel;
  • Shopping on site;
  • Smoke-free property
Check-in time is 4 PM
Check-out time is Noon
Small pets only

Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Know before you go

There are no room charges for children 17 years old and younger who occupy the same room as their parents or guardians, using existing bedding.

Dining

Two Times Square Restaurant & Lounge - Contemporary American grill cuisine with a twist, alongside panoramic views of Times Square. Open for breakfast, lunch, and dinner.

The Lounge Bar - Offers a variety of hand-crafted cocktails, wine, and domestic and imported bottled beers, as well as appetizers including 10-inch pizzas, sliders, and salads.

24-hour room service is also available.

Recreation

Renaissance New York Times Square Hotel provides a 24-hour fitness center, renovated December 2007 to include equipment with personal viewing screens.

Six blocks away, Bryant Park—a favorite among New Yorkers—is a relaxing retreat with promenades, gardens, the Great Lawn, a carousel, food kiosks, and even wireless Internet access. Central Park, 11 blocks north of the hotel, offers walking, biking, and running paths; in-line and ice-skating; birding; boating; and horse-drawn carriage rides. During the winter holiday season, the Rink at Rockefeller Plaza, just 2 blocks from the hotel, is the place to skate and people-watch. The recreational activities listed below are available either on-site or near the hotel; fees may apply.


  • Bicycle rentals
  • Boating
  • Hiking/biking trails
  • Horse riding/rental
  • Ice skating
  • Running track/path
  • Tennis

Area map

Renaissance New York Times Square Hotel Midtown

A short guide to Midtown

Some of NYC’s best-known landmarks are north of 14th and south of 59th—or Midtown Manhattan. Here, couples kiss atop the Empire State Building. Grand Central Station’s opal-faced clock is a famed meeting spot. While fortunes are made on Wall Street, fortunes are spent at Fifth Avenue’s shops. Other highlights include Madison Square Garden, the United Nations, and the Garment and Diamond districts.

see all hotels in Midtown

Nearby Activities & Points of Interest

Less than 0.5 mile

  • Circle in the Square Theater - 200 yards
  • Broadway - 200 yards
  • Minskoff Theater - 200 yards
  • Gershwin Theater - 300 yards
  • Theatre District - 400 yards
  • Radio City Music Hall - 400 yards
  • Toys 'R' Us Times Square - 400 yards
  • Times Square - 500 yards
  • International Center of Photography (ICP) - 500 yards
  • Ed Sullivan Theater - 500 yards

1.0 - 3.0 mi

  • New York West 30th Street Heliport (JRA) - 1.2 miles
  • New York East 60th Street Heliport (JRE) - 1.4 miles
  • New York East 34th Street Heliport (TSS) - 1.4 miles

3.0+ mi

  • New York Downtown Manhattan Heliport (JRB) - 4.2 miles
  • New York LaGuardia Airport (LGA) - 6.0 miles
  • Teterboro Airport (TEB) - 7.8 miles
  • Newark Liberty Intl. Airport (EWR) - 11 miles
  • New York Kennedy Airport (JFK) - 14 miles
  • Caldwell Essex County Airport (CDM) - 17 miles
  • Morristown Municipal Airport (MMU) - 23 miles
  • Farmingdale Republic Airport (FRG) - 30 miles
  • Belmar Monmouth Executive Airport (BLM) - 41 miles
  • Princeton Airport (PCT) - 43 miles
  • Islip MacArthur Airport (ISP) - 46 miles
  • Danbury Municipal Airport (DXR) - 50 miles

Reviews

Renaissance New York Times Square Hotel 2009.11.20
Recommended Trip type: All Others "Outstanding service"

Reviewed by a Hotels.com guest on Nov 20, 2009

We had lost the address of the function that we were going to and the front desk found it in 3 minutes. They were so pleasant and helpful!

Overall Rating

1.0 out of value="5"
  • 1.0 Hotel Service
  • 1.0 Hotel Condition
  • 1.0 Room Comfort
  • 1.0 Room Cleanliness
Renaissance New York Times Square Hotel 2009.11.04
Recommended Trip type: All Others "Decent hotel but not great"

Reviewed by a Hotels.com guest on Nov 4, 2009

There is absolutely nothing bad about this hotel but I have to say it didn't have the wow factor I was hoping for from a luxury hotel in Times Square. The room was nice and clean but I found the brown/tan motif to be pretty ugly. The lobby was disappointing. They did a great job of soundproofing the noise from Times Square but the walls between rooms were paper thin. We could hear our neighbors almost as though the wall wasn't there and if we had children staying with us, it could have made for quite the awkward situation. But I focused on the negative. Overall, it is a clean, upscale hotel in probably the perfect location. One tip: most people equate a higher floor with a nicer room. But in this hotel, if you go to a higher floor, you can't get the view of Times Square directly below.

Overall Rating

4.0 out of value="5"
  • 3.0 Hotel Service
  • 5.0 Hotel Condition
  • 3.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2009.10.16
Recommended Trip type: Romance "Great Hotel"

Reviewed by Dave of Ashburn on Oct 16, 2009

Fanatastic location. The staff were execellent, we arrived early, they "pre-checked" us-in, stored our luggage and were very helpful. The room was great, exactly what we wanted, an upper floor on Times Square. We did not experience any issues with noise (but we were on the 8th floor.) Overall a very good experience, I would go back.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2009.09.16
Recommended Trip type: Romance "Great Hotel"

Reviewed by a Hotels.com guest on Sep 16, 2009

This hotel is one of the nicest I've ever stayed in.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2009.07.28
Recommended Trip type: With Friends "A Great Place to stay!!"

Reviewed by a Hotels.com guest on Jul 28, 2009

The hotel was wonderful

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2009.06.25
Recommended Trip type: With Friends

Reviewed by a Hotels.com guest on Jun 25, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2009.06.07
Recommended Trip type: All Others "Renaissance New York Hotel Times Square"

Reviewed by Elizabeth of Seattle on Jun 7, 2009

Staying in this hotel gives meaning to the saying "the city that never sleeps" since it is located in Times Square. However, the hotel is well insulated from the street noise, and one can sleep, if they want to. The hotel has a very modern,edgy decor.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2009.05.25
Recommended Trip type: With Friends "Really Nice Hotel"

Reviewed by Sumit of Chicago on May 25, 2009

Real nice hotel, right in Times Sqaure with easy access to the subway that takes you diretly to the Financial district.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2009.05.02
Recommended Trip type: Business "Great high end hotel!"

Reviewed by Ed of New York on May 2, 2009

I really enjoyed my stay. If I was to stay more then one night I would not of picked this hotel, because of personal price restraints. The location is great, you know the say "you get what you pay for".

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2009.04.25
Recommended Trip type: Romance "Great Location, Great Restaurant, But Renovation Ruined Its Style"

Reviewed by Geoffrey of Ft. Lauderdale on Apr 25, 2009

I used to live in Manhattan for many years, and I always referred out-of-town guests to the Renaissance. It's restaurant and two upper-level piano bars with amazing floor-to-ceiling views of Times Square were the hotel's major drawing cards (other than its amazing location, especially for New Year's Eve). But, after a recent renovation, the hotel has replaced one of its bars with a conference space for private functions, and ruined the other by covering up its floor-to-ceiling windows/view of Times Square with curtains and the actual bar itself (I'm not kidding). They also leveled off the main restaurant's floor, so now the tables in the back find it harder to see the view of Times Square. Still, I'm being picky, I guess. The restaurant, renamed 2 Times Square (it used to be Foley's Fish House) is still way above average, and its view is still amazing, but why did they feel the need to fix something that wasn't broken? God knows, they spent a fortune redesigning the place, which used to be 4-star classic, but which is now ultra-modern with overwhelming artwork which has more than a hint of sexuality (the male and female forms are thinly veiled in dangling shapes from the ceiling and walls). I don't know who the interior designer was (or the hotel executives who OK'd the change), but they should be demoted. So, the bottom line? I'd still recommend the Renaissance just for its restaurant's view and the 4-star quality of its rooms, etc., but it's definitely slipped a notch or two from where it used to be, especially since there are other 4-star properties in Times Square for the same price which are ultra-modern cool, not ultra-modern lukewarm. Shame on you, Renaissance executives; why couldn't you simply leave well enough alone?

Overall Rating

4.0 out of value="5"
  • 3.0 Hotel Service
  • 4.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2009.03.26
Recommended Trip type: Family "Excellent Hotel and Location"

Reviewed by June of Austin on Mar 26, 2009

This hotel was recently remodelled and is absolutely beautiful. It is located in the middle of Times Square and is convenient to everything. The room was large and spacious for a room in New York.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2009.03.25
Recommended Trip type: Romance

Reviewed by a Hotels.com guest on Mar 25, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2009.02.27
Recommended Trip type: Romance "A Valentines to Remember"

Reviewed by Ron of Terre Haute on Feb 27, 2009

Great views, Great location, Great service. What a place to spend a Valentines weekend.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 4.0 Room Cleanliness
Renaissance New York Times Square Hotel 2009.02.04
Recommended Trip type: All Others

Reviewed by a Hotels.com guest on Feb 4, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2009.01.04
Recommended Trip type: Family

Reviewed by a Hotels.com guest on Jan 4, 2009

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2009.01.02
Recommended Trip type: Family "Great Hotel and Location"

Reviewed by a Hotels.com guest on Jan 2, 2009

The hotel is in a great location. Time Square is just out the front door. Broadway shows, Rockefeller Center, and 5th Ave are all walking distance from the Hotel. The security for the Hotel is excellent. We had a wonderful stay.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2008.12.21
Not recommended Trip type: Romance "Decent hotel"

Reviewed by a Hotels.com guest on Dec 21, 2008

The hotel was clean and comfortable, and the service is fantastic. But... For whatever reason, you have to take two elevators to get to your floor. The design was a little too '70s for my taste. You can definitely hear times square noise all night long, and the hallway light shines through the door and lights the entire room.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 3.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Renaissance New York Times Square Hotel 2008.12.10
Recommended Trip type: Family "Worth the Price"

Reviewed by a Hotels.com guest on Dec 10, 2008

We stayed there for the weekend and it is right in the heart of Times Square and the subway on the next corner. Just great! the hotel staff is very helpful with directions, although they can get extremely busy at times, so you need a little patience. Overall, we were very satisfied with our stay.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2008.11.01
Recommended Trip type: All Others "Excellent Hotel Great location"

Reviewed by J of Northumberland on Nov 1, 2008

This is an excelent hotel with a great loation. The staff with one eception were very polite, friendly and helpful. If you want to stay in Time Square, this is the hotel for you.

Overall Rating

5.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2008.10.28
Recommended Trip type: Romance

Reviewed by a Hotels.com guest on Oct 28, 2008

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2008.10.23
Recommended Trip type: With Friends

Reviewed by a Hotels.com guest on Oct 23, 2008

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2008.09.04
Recommended Trip type: Family "Not a bad hotel"

Reviewed by a Hotels.com guest on Sep 4, 2008

The only complaint I have is that it needs a pool! The shower head also leaves alittle to be desired, not enough water pressure. And it would have been nice to have had a small safe located in the room.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Renaissance New York Times Square Hotel 2008.09.04
Recommended Trip type: Family

Reviewed by a Hotels.com guest on Sep 4, 2008

This guest did not leave a comment.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 3.0 Hotel Condition
  • 4.0 Room Comfort
  • 4.0 Room Cleanliness
Renaissance New York Times Square Hotel 2008.08.21
Recommended Trip type: Family

Reviewed by a Hotels.com guest on Aug 21, 2008

This guest did not leave a comment.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2008.08.21
Recommended Trip type: All Others

Reviewed by a Hotels.com guest on Aug 21, 2008

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2008.08.08
Recommended Trip type: With Friends

Reviewed by a Hotels.com guest on Aug 8, 2008

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2008.06.12
Recommended Trip type: With Friends "Great hotel"

Reviewed by a Hotels.com guest on Jun 12, 2008

The hotel was clean and the service was friendly and personal. The lobby and rooms were beautiful, and the beds were almost too comfortable to leave!

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2008.06.04
Recommended Trip type: With Friends "Outstanding Hotel with a Great View ! ! !"

Reviewed by Bonnie of West Chester on Jun 4, 2008

Hotel was a bit pricey, but it was well worth the money for our first stay on New York. Everyone was very friendly and took care of any questions we had. We were even able to leave our bags at the hotel after checking out to do some more sight-seeing. I would definitely recommend this hotel for a memorable nights stay in Times Square! Just steps away from most theaters!

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2008.04.13
Recommended Trip type: Family

Reviewed by paul of Irvine on Apr 13, 2008

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2008.03.03
Recommended Trip type: Romance "great hospitality, good location, nice rooms"

Reviewed by a Hotels.com guest on Mar 3, 2008

The employees were very friendly, the location couldn't get much better, and the rooms were a nice size with very good views and comfortable beds.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2007.11.14
Recommended Trip type: Romance

Reviewed by a Hotels.com guest on Nov 14, 2007

This guest did not leave a comment.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2007.11.10
Not recommended Trip type: With Friends "under construction"

Reviewed by givenup of West Virginia on Nov 10, 2007

When I booked, I had NO idea the hotel was under construction. There was one VERY busy elevator to take guests to the "lobby", which is really the bar....a narrow passageway leading to the one elevator was very tight and busy. It took forever to get to the "lobby" and once there, the 3 elevators to get to our room were also not running or floor tiles were being installed during the day and we had to navigate around orange cones. The room was clean and the staff were very friendly, however it was a VERY trying stay at the hotel.

Overall Rating

2.0 out of value="5"
  • 3.0 Hotel Service
  • 2.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2007.10.31
Not recommended Trip type: With Friends "Renovation"

Reviewed by Robin of Pittsburgh on Oct 31, 2007

This hotel was just renovated. It used to be elegant. It now has an Asian look and is very cold looking. The dining room is very small and service is very poor. They should have stayed to way it was.

Overall Rating

1.0 out of value="5"
  • 1.0 Hotel Service
  • 1.0 Hotel Condition
  • 2.0 Room Comfort
  • 2.0 Room Cleanliness
Renaissance New York Times Square Hotel 2007.10.11
Recommended Trip type: Family "Great location!!"

Reviewed by Susie of Alexandria, VA on Oct 11, 2007

We had a wonderful time. The room was clean and big enough for two parents and three kids (5,7 & 10). We were on the go so much in the city, that we were only there for sleeping and changing. The construction did not effect us, but it would have been nice to have more space during check in and check out.

Overall Rating

4.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2007.10.05
Recommended Trip type: All Others "Great Hotel"

Reviewed by a Hotels.com guest on Oct 5, 2007

Very satisfied with this hotel. Well worth the money,very clean. Good location. Pleasant and helpful staff. Breakfast just o.k.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2007.09.21
Recommended Trip type: Romance "Great Location! Breakfast was horrible!"

Reviewed by Sebby76 of St, Petersburg, FL on Sep 21, 2007

The hotel was underconstruction during our stay on 9/15. Not a big deal since I was aware of it before hand. We were able to check in at 10am that day which was great! the proximity to the subway and local sites was great!! The room was nice and clean, and the staff was friendly. I did however feel that the breakfast at Foley's was not worth $25 per person (even those ours was part of our stay and we did not have to pay) I would have been pretty upset paying out of pocket for it. 4 - 5 star hotel I was expecting an equal breakfast. Overall I would give the hotel a 4.5 out of 5. The price was a little much but it seemed comprable to other hotels in that same area.

Overall Rating

4.0 out of value="5"
  • 5.0 Hotel Service
  • 4.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2007.08.28
Recommended Trip type: With Friends "remodeling"

Reviewed by judee of pittsburgh, pa on Aug 28, 2007

the hotel was in the midst of remodeling...that was stated in the web sit when it was booked. most of our stay was over the week end when little or no work was being done. my pet peeve however was that the mini bar was never refilled. it didn't bother us enough to ask to have it done, but it seemed strange that for a 4 night stay it was obviously never checked.

Overall Rating

4.0 out of value="5"
  • 5.0 Hotel Service
  • 3.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2007.08.28
Not recommended Trip type: Family "Overpriced and poor service"

Reviewed by a Hotels.com guest on Aug 28, 2007

The location is great but we had issues. They were jack hammering on construction so you could not sleep in. The water was turned off some of the days for construction. One day the beds were never made up and no call was ever made to us. They overcharged us on use of the items in the refrigerator, none of which we ever used. Very bad experience

Overall Rating

1.0 out of value="5"
  • 1.0 Hotel Service
  • 2.0 Hotel Condition
  • 1.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2007.08.06
Recommended Trip type: All Others

Reviewed by a Hotels.com guest on Aug 6, 2007

This guest did not leave a comment.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2007.07.31
Not recommended Trip type: Romance

Reviewed by a Hotels.com guest on Jul 31, 2007

This guest did not leave a comment.

Overall Rating

1.0 out of value="5"
  • 3.0 Hotel Service
  • 2.0 Hotel Condition
  • 4.0 Room Comfort
  • 3.0 Room Cleanliness
Renaissance New York Times Square Hotel 2007.07.30
Recommended Trip type: Family

Reviewed by a Hotels.com guest on Jul 30, 2007

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2007.07.11
Recommended Trip type: Romance "Pleasant Hotel"

Reviewed by a Hotels.com guest on Jul 11, 2007

We have stayed at this hotel previously. Its Times Square location and size (relatively small) is particularly suited to our purposes. On this occasion we were not made aware, at the time the reservation was made, of the fact that there was a large construction renovation project in progress. While this did not present a major inconvenience, it did detract from the stay. Having said that, we have nothing but good things to say about the staff. The attitude of all with whom we came into contact was one of courtesy, friendliness and a desire to be of assistance.

Overall Rating

4.0 out of value="5"
  • 5.0 Hotel Service
  • 2.0 Hotel Condition
  • 4.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2007.07.03
Recommended Trip type: All Others "Loved the Hotel in Time Square & New York City"

Reviewed by Suzanne Wagne of Ft. Lauderdale, Florida on Jul 3, 2007

Fell in Love with this Hotel & the Perfect Location to Time Square! This is a must when staying in New York City!

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2007.06.20
Recommended Trip type: Family

Reviewed by a Hotels.com guest on Jun 20, 2007

This guest did not leave a comment.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2007.06.20
Recommended Trip type: Romance

Reviewed by a Hotels.com guest on Jun 20, 2007

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2007.05.15
Recommended Trip type: Romance "Outstanding Hotel"

Reviewed by Larry White of Hawaii on May 15, 2007

We thoroughly enjoyed our stay at this hotel

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2007.04.27
Recommended Trip type: With Friends

Reviewed by a Hotels.com guest on Apr 27, 2007

This guest did not leave a comment.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness
Renaissance New York Times Square Hotel 2007.02.15
Recommended Trip type: With Friends

Reviewed by a Hotels.com guest on Feb 15, 2007

This guest did not leave a comment.

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 3.0 Room Comfort
  • 4.0 Room Cleanliness

The following foreign language reviews were posted by Hotels.com guests from other countries

Renaissance New York Times Square Hotel 2009.06.28
Recommended Trip type: All Others "Ottimo per la posizione su Times Square"

Reviewed by S of Firenze (Italy) on Jun 28, 2009

Abbiamo soggiornato 6 notti in questo hotel. Ci siamo trovati bene. Stanza (2 letti matrimoniali) spaziosa e confortevole. Ottima la posizione per Times Square, i teatri di Broadway, i negozi della 5.th Ave, Central Park, ci spostavamo praticamente molto a piedi. Inoltre la metro è molto vicina. Nei dintorni ristoranti per tutti i gusti. Il personale dell'hotel è gentile e disponibile. Abbiamo avuto la possibilità di lasciare i nostri bagagli fino al pomeriggio il giorno della partenza. L'unico neo la pulizia della stanza, abbastanza sommaria durante il nostro soggiorno. Altra pecca il costo della connessione internet in camera (16 $ al giorno).

Overall Rating

4.0 out of value="5"
  • 4.0 Hotel Service
  • 4.0 Hotel Condition
  • 4.0 Room Comfort
  • 2.0 Room Cleanliness
Renaissance New York Times Square Hotel 2008.09.30
Recommended Trip type: All Others "Kan rekommenderas!"

Reviewed by E of Stockholm on Sep 30, 2008

Vi rekommenderar gärna detta hotell till vem som helst. Om du reser med barn kanske det inte är optimal stil på hotellet. Frukosten var inte buffé, men bra a la carte.

Overall Rating

5.0 out of value="5"
  • 5.0 Hotel Service
  • 5.0 Hotel Condition
  • 5.0 Room Comfort
  • 5.0 Room Cleanliness

Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

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