Horrible hotel. The first room I was given was musty, dirty and the size of a closet. I had to step into the bathroom to get around the bed. when i called to inquire about the room, the "help" desk could not get the front desk to answer. The front desk also would not return a call. After 30 minutes I packed up and went to the front desk to see about […] changing rooms. The front desk people were quite unpleasant, advised that they did not answer calls and said they had no other rooms with a king bed. They agreed to move me to and "upgraded" room with 2 double beds.The room was better but no upgrade. Unless you do not have a choice, I would suggest that you stay elsewhere. This place is horrible. Read moreGenuine Hotels.com guest review
We had the best time at your hotel. Room was ready and clean. Lady at front desk offered to keep our luggage until our room was ready. Took care of our car. Gave us directions to the Staten Island ferry to see the Statue of Liberty. Thank you-we will return !Genuine Hotels.com guest review
"Walking distance to shows"
The location of this hotel is perfect. It is less than 5 minutes to walk to Broadway. The hotel is clean and the staff was friendly. The room was large and the bed was comfortable. The nightly rate reflects all these conveniences but I wanted to be close to everything so this hotel was just right.Genuine Hotels.com guest review
I really enjoy the stay at R and I thinkit gonna be the place fro the next trip to NY cityGenuine Hotels.com guest review
"Close to all must see sights"
Only one elevator operating for most of our stay. The Manager sent complimentary snacks, water and an apology card on our last night for the inconvenience.Genuine Hotels.com guest review
"One over-lookable glitch"
On arrival, we were told at check-in that the double bed room we reserved was no longer available and we would be given a king bed room. (Not sure the purpose of a reservation if not to hold something that was reserved!) Anyway, we overlooked that issue since the room was quite roomy for an NYC hotel! Very clean, quiet, big closet, spacious bathroom […] and shower. This hotel was a very short walk to the theaters and Times Square shopping. We are done looking for hotels in NYC and will book all future stays here! Read moreGenuine Hotels.com guest review
I this hotel has a great staff and is within walking distance of Broadway' theaters.Genuine Hotels.com guest review
"Funky but awesome."
Great location, GREAT concierge (Erick), wonderful staff. Lounge food not up to NYC expectations. Lounge view is the best of anywhere in times square. Restaurant not up to NYC expectations. Eat elsewhere. Would definitely stay here again.Genuine Expedia guest review
would choose the same hotel once I am in New York againGenuine Hotels.com guest review
"Great place to stay."
We stayed at the Renaissance over the July 4th 2013 week end and were very happy with our stay. Location is impossible to beat and we really enjoyed the R lounge where there was free wi-fi (room wi-fi was 17 bucks a day) and you could just sit and chill out and still be in the hotel - but not on the ground floor where the check in lobby was very sm […] all. Read moreGenuine Expedia guest review
"Right in the heart of the actin!!"
First time our children stayed in Manhattan and they loved it!!!Genuine Hotels.com guest review
Very good for time square areaGenuine Hotels.com guest review
"Great location in the middle of Times Square!"
The hotel was in a wonderful, but busy location. We saw three plays while in New York and could walk to every one. Drinks in the lobby bar are very expensive, but you should at least stop in for one, because the view is fantastic!Genuine Hotels.com guest review
"4 Awesome Nights"
This hotel was great! Everyone from the front desk to the concierge to the cleaning staff was friendly and helpful. My wife and I stayed for 4 days in February 2013. Asked for a "high" floor and got the top (26th floor). The room was spacious (as far as NYC rooms go). The bathroom was like heaven w/ large walk-in shower, very colorful tile all over, […] and Aveda toiletries. The Renaissance is located in the center of Times Square and has great views from the rooms and the 3rd floor restaurants. The only thing I have to say that is NOT positive is that we had to request bathrobes. Once they were requested, they arrived within minutes. I figured paying what we paid (359/nt.), they should have come standard. Other than that, best stay ever!!!! Read moreGenuine Hotels.com guest review
"AMAZING HOTEL IN THE HEART OF EVERYTHING!"
This hotel is the best! I highly recommend it. Staff was amazing, rooms comfortable, dining exceptional!Genuine Expedia guest review
Especially with the high NY summer rate of $640/nt, I would expect a good night's sleep. 2 jack hammers ran from midnight to 5:30am. Not related to hotel work but come on! And a handicap room with no shower water pressure to boot. It's unfortunate because overall, the hotel has a cool vibe.Genuine Hotels.com guest review
"Perfect couples retreat"
Don't let the super small lobby on ground floor fool you. There is a FANTASTIC lobby and bar on first floor with bar overlooking times square. Great views and very friendly staff. Will stay again. Subway right outside door. Central location-perfect location.Genuine Expedia guest review
"Great location, big room"
This hotel was perfect for our needs. Stayed in NYC for two nights for shopping and eating with a girlfriend. Room was plenty big, bathroom was nice and had room for all our stuff. Location was fantastic. Two storefronts back from Times Square, a subway stop about 10 feet from the door of the hotel.Room was very clean, nicely decorated.Genuine Hotels.com guest review
"Great Girls Weekend Away!"
Had a fantastic time at the Renaissane Hotel in New Yorks Time Square. The staff was friendly and very helpful. I would go back to this hotel any time!Genuine Expedia guest review
the Concierge was the best!!Genuine Hotels.com guest review
Ideal location, friendly staff, great amenities, secure facility and did I mention location? We will most certainly try to stay here again on any return visits.Genuine Expedia guest review
"Very goog hotel in Manhattan"
The place of the hotel, personnel, service, food all was excellent, we really enjoyed our holiday. Highly recommend.Genuine Expedia guest review
The best hotel in NYC! Perfect location and view of Timesquare! I will be staying there again!Genuine Expedia guest review
The Hotel was great and located right in the middle of NYC and all the actionGenuine Hotels.com guest review
"great location and helpful honest staff"
We enjoyed our stay very much. The location is terrific and the rooms are quite nice. the concierge was quite helpful. However, the most important thing was what happened after we left. My 15 year old daughter left her purse in the room after we checked out. It contained gift cards and money. The housecleaner handed in the purse to security with everything […] intact. And the hotel sent the purse to us via fedex no charge. She's one very happy girl and obviously inspired by this honesty. Read moreGenuine Hotels.com guest review
"Great for couples not bad for families either!"
The location was amazing! My only complaint was the room was too hot! But it was super clean and we got a view of time square so my kids were so happy!Genuine Expedia guest review
"Best stay ever"
I have stayed in at least 10 different hotels in NYC the last 2 years & by far the was the best stay ever. Best location, Large size rooms, very clean & the staff very kind.Genuine Hotels.com guest review
"Great hotel for family or business travel."
I would highly recommend the renaissance hotel. It is a great location in Times Square , theater district, Rockefeller center and walking around the city. The concierge was very helpful getting us easy access to the ticket office across the street. Our room was spacious and our beds very comfortable. I will tell everyone I know heading to NYC to stay […] here. Read moreGenuine Expedia guest review
Staff very cordial and accommodating. A bit over priced due to holiday season. I hope to try it again after holidays and hope the rate comes down. Hotel itself is very average. Staff above average.Genuine Hotels.com guest review
"Great location, close to everything"
Great stay.Genuine Hotels.com guest review
"Heart of Time Square"
Great location and very chic hotel!Genuine Hotels.com guest review
"Great Location and Good Price."
A great location and a good hotel for the price, enjoyed my stay very much.Genuine Expedia guest review
"Very close to everything. Will stay here again"
Most of hotel staff was great. Omar set us up with the best shows and attractions for our age group. He was superb. This hotel was close to everything. Clean and well kept. The breakfast was laking but the small night club overlooking times square had good food for evening of small bites. This is close for business or vacation travelers. Even though […] we were in Times Square, very minimal noise could ever be heard inside the hotel. I will definitly stay here again. Read moreGenuine Expedia guest review
Hotel is perfectly settled in the middle of Times Square. For those that love theatre, good eating, and shopping you will love the location. Hotel staff was friendly and so helpful. The concierge assisted us in understanding the Subway system and gave us recommendations on good places to enjoy dinner. Hotel was very updated and modern. Will definitely […] stay again when we visit NYC again. Read moreGenuine Expedia guest review
"50th bday celebration with friends"
I wouldn't rate this a 4 star hotel but maybe for NYC, it is. My first time to visit there.Genuine Expedia guest review
Great hotel. Would stay there again.Everyone was very friendly and helpful.Genuine Hotels.com guest review
"Renaissance Times Square is an excellent choice"
This hotel was a great buy -- perfect for my needs. The "normal" rooms had two double beds. The hotel was superbly located in Times Square -- close to theaters, bus tours, and fun New York delis.Genuine Expedia guest review
"Great location and view from hotel"
The hotel staff was amazing very helpful with directions. Randall one of the staff members he was in lobby and entrance. He went out of his way to assist with tips about where to go the quickest way. The service was so great I will now stay there instead of the other hotels in New York. Great friendly staff. From luggage guy to cleaning lady they are […] all very pleasant. Read moreGenuine Hotels.com guest review
"greatful and have fun"
very convenient to everywhere, the concierge ,she is very nice and helpful, overall ,i like this hotel,people are friendly.Genuine Expedia guest review
Great room with beautiful bathroom. Best location in Times Square.Genuine Expedia guest review
"Perfect location for a hotel. Loved it!"
We stayed at the Renaissance New York Hotel in Times Square. When we first got there, our room was not ready. They held our luggage at least and we just went out on the strip to eat and sightsee for an hour or two. Came back and room was ready. When we went into the room, it was quite small. They informed us that no cots were allowed in rooms that had […] two beds because it was a fire hazard (rooms are too small). There was no refrigerator which i thought we were getting as well. Concierge service was good for the most part. They did forget about us once when we asked for more towels and we had to call them again. Bathroom door does not lock and bathroom has no fan. Overall, it's New York so most hotels are probably stressed for space. This hotel was the perfect location, clean and had pleasant staff for the most part. Most everything was within walking distance. Air conditioning was adequate and sound from outside was minimal. I would recommend this hotel to anyone. Read moreGenuine Expedia guest review
The location was awesome if you are interested in staying in Times Square and interested in being in close proximity to Broadway shows. Another great thing about the location is that it is right in front of the Hop On/Hop Off Bus Tour pick up. Overall the hotel was nice. If you mind being around crowds this is not the hotel for you - Times Square can […] be a mad house! Read moreGenuine Expedia guest review
The location was great. We walked to the theater, central park, Madison ave, 5 th ave, and all of times square. All of the lights, people and action were right at our door. The rooms and staff were outstanding.Genuine Expedia guest review
"A Hidden Gem of a Hotel"
I can't think of any place I'd rather stay for a Broadway getaway than the Renaissance New York Times Square Hotel !!! The lobby bar overlooking Time Square is the best kept secret in all of Manhattan!Genuine Hotels.com guest review
"Heart of Times Square"
Loved the Hotel. Very clean and updated. Its located right in the heart of Times Square. Hotel Bar has an amazing view of times square with great food and good drinks. OUr room was a decent size. Bathroom was large and roomey. Bed was very comftorable. It gets very busy in times square on the weekends so keep that in mind because when you leave your […] hotel, your right in the midst of the big crowds. Read moreGenuine Expedia guest review
"I enjoyed the visit."
The hair dryer kind of shocked my guest that was staying with me when she tried to use it. The hair dryer made an awful noise and we called the front desk and it was replaced within minutes with a perfect working hair dryer. All the staff we came in contact with were great!Genuine Expedia guest review
"Great Times Square Hotel"
Great hotel! Perfect location. Very clean and comfortable.Genuine Expedia guest review
Great experience! All of the staff at the Renaissance New York Times Square Hotel were very helpful and friendly. The rooms were very clean. We had a wonderful stay, hope to return again, and would recommend this hotel to others.Genuine Expedia guest review
Wonderful, friendly staff. Very helpful to "Tourists".Genuine Expedia guest review
I would never stay there again. I left my girlfriend cellphone in the room and by the time we made it to the airport (JFK) and called back they said it wasn't there.Genuine Hotels.com guest review
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