"great location, walk to conference center and whar"
Extraordinary staff! All were helpful and friendly, valets, bellmen, housekeeping, wait staff, front desk and conciergeGenuine Hotels.com guest review
Good room, comfy bed, close to nightlife in Monterey... Great value .Genuine Hotels.com guest review
They really know the definition of "Customer Service". The Hotel Staff looks after your every need. They are extremely pleasant & helpful.Genuine Hotels.com guest review
Elevator under construction so it was a little inconvenient because the remaining elevators were really slow, it's nothing grand but there's nothing wrong with it whatsoever. It's clean and cozy.Genuine Hotels.com guest review
The location is perfect. Everything was walking distance. The room was very clean but the beds too small. The room we stayed in had door to the room next door. The people their were loud and noise came through the door. Other than that it was still good for the price.Genuine Expedia guest review
"What more can I say..."
...great service, clean and extremely comfortable rooms, great location etc etc. Definitely a true value.Genuine Hotels.com guest review
I can say that the staff went out of it,s way to make sure our stay was going to be great.Location is perfect and I think that the food choices are a little lacking for a Marriott.Genuine Hotels.com guest review
"Great Hotel for all!"
The entire Hotel staff was so friendly. The beds were very large and comfortable. The view was AMAZING!Genuine Expedia guest review
Hotel is going through a renovation. This did not affect our stay. The hotel is very nice and the service was great.Genuine Hotels.com guest review
"New Years Eve"
I was disappointed in our stay. Service was rude....woman that checked us in was rude and condescending, didn't speak very good English. Floor was noisy...doors slamming, kids screaming up and down the halls. Kids screaming in the pool. We prefer a quiter environment. Continental Breakfast in the morning very disappointing....it was part of our package, […] but they wanted to charge us....we ended up going to Starbucks. Probably won't stay here again, especially since there are many other places to choose from. Disappointing because we own a Marriott timeshare and the service is definitely different. Read moreGenuine Expedia guest review
Regarding cleanliness, quality of the staff and their service, comfort and so on I don't have any complain, my complains is about the TV the channels for spanish speaking people are for MexicaN ONLY not all of your customers are Mexicans I think customers from Argentina, Chile, Peru, Venezuela and Colombia are the majority. In our next visit I would […] like to see more democratic choice. Another point of my complain is that I was expecting a room facing the street not to see swimming pool with their noise. Read moreGenuine Expedia guest review
Totally good. But it is repairing know. But I did not receive the information. It is needed that your company DO give recent hotel condition for guests.Genuine Expedia guest review
"A lovely hotel in an excellent location"
The Monterey Marrriott offers an excellent location. The convention center, shops restaurants and a hosts of other attractions are all within walking distance of this hotel. The service is thoughtful. Currently this hotel is in the midst of renovation of tis rooms. Nevertheless they were able to provide me with a quiet room on a floor that is being […] renovated. Even in the midst of this work, excellent service was provided. The Monterey Marriott remains my hotel of choice when in this area. Lovely. Read moreGenuine Hotels.com guest review
"Good value, enjoyable stay"
Was a nice stay and pleasant experience. Staff was friendly expect for the woman who took the room service order ( it would help for her to be reminded that she is in the SERVICE industry!). The only drawback that we had was that there was construction taking place and that effected the elevators. Other than that it was a nice stay.Genuine Expedia guest review
Despite renovations, which we were warned about, stay was great. Staff very friendly, hotel was clean, most of all location was excellent.Genuine Hotels.com guest review
The room was dated and small, no amenities within the room. Construction was going on inside the building, and on Thanksgiving day, and when the reservations were made, no one let me know that there would be construction going on, but do to the fact it was Thanksgiving weekend, we were forced to stay at this dump. There was no refrigerator, no microwave, […] the towels were old and hard and the shower head did not work properly and leaked water all over the bathroom floor. I was charged for an animal that I did not bring into my room for overnight stay, and was told that the valet service was free, but I was charged for that as well. All-in-all I was charged for an extra $115.00 dollars worth of fees that I should not have been charged for. When we asked the maid for softer towels, she was not able to understand our request due to the lack of, or inability to speak English. We would not recommend this Hotel to anyone, and will put it on the business and CCPOA union web site as a "non-recommendation". Read moreGenuine Hotels.com guest review
"Recommend this hotel"
Very nice hotel within walking distance from Cannery Row and Fishermen's Wharf and at very reasonable price compared to other hotels in Monterey. Staff was very nice and helpful. Hotel has heated swimming pool, hot tub and a small gym. It’s the second time I’m staying at this hotel and would go there again.Genuine Hotels.com guest review
"Great hotel for a family"
Quilt is too thick so it feels hot at night, overall a pleasant stay. Valet parking is easy, breakfast great, very good location,Genuine Expedia guest review
"Quality, Location and Comfort"
Just went for 1 night. Even though the hotel was being remodeled the condition of the room and hotel was very nice. The staff was friendly and helpful. The beds were comfortable and the room was quiet. It was a very nice stay. The location was right downtown which made it convenient for our planned activity.Genuine Expedia guest review
"Great weekend getaway"
Great service and location. Lives up to the Marriott traditionGenuine Expedia guest review
"Don't valet your vehicle."
Overall, we liked the Hotel, although it is a bit older, but our vehicle suffered a major ding in the valet parking lot which the attendant did not mention to us. We didn't realize this until after we arrived home but we pretty sure we did not run into a concrete pillar on the freeway trip home. As the vehicle was washed before our trip, We are certain […] it did not occur before hand. So overall, not happy and will likely never stay another Marriott hotel. Read moreGenuine Expedia guest review
The hotel was ok.... I was a little annoyed by the lady that checked me in .. she was a little short and rude.. and then tried to make up for it by sending us a bottle of Champagne. I told her 3 times the hotel room was in my name and I paid for it and she still would not let me check in till she spoke with him... I was amazed. I am a travelling sales […] rep.. next time I'll stay at the intercontinental .. everyone else was very nice. It's good to know they are updating the bathrooms.. those need to be.. it feels like a comfort inn. Read moreGenuine Hotels.com guest review
"Good location but average hotel"
The hotel location is great, but the hotel isn't that fancy. The room definitively felt old and stuffy. They have 2 bottles of water out near the bed, but they charge $3.50 per bottle! The wifi isn't free and very expensive at $15 a night!Genuine Hotels.com guest review
""4 star prices for 2 star accomodations""
Simply not worth the money - 4 star prices for 2 star accomodations. Some issues I had during my stay: 1) cleanliness - clearly no one vacuumed. Toenail clippings on the floor, hair from previous guest grossed me out 2) bathroom vanity is part of the main room, can't get ready without light disturbing others 3) reserved a king but got two fulls 4) […] bathroom products were cheap - expect more from a Marriott 5) the tap water is undrinkable, smells terrible 6) in-room TVs cannot handle HD channels - watching an HD movie was impossible because it can't handle the motion - the image was all choppy whenver there was movement on the screen. Read moreGenuine Expedia guest review
We really loved most things about this hotel. The proximity to the water and nearby attractions was excellent. The downstairs bar was surprisingly good, and the bartender was friendly and attentive. I do, however, have a few issues. For the price that we paid for our room, I was surprised at how much they nickel and dime you on every little thing. […] The bottles of water in the room were $3.50 for goodness sake. There were charges for amenities that even the cheapest of motels normally include. Next, when we arrived in our room, the inner bathroom area had clearly not been cleaned, so I did throw a towel on the floor and do a quick rub down. Last but not least, we had called down to ask for a recommended taxi company and the lady was rude, but said she'd call for us. When we came down, we waited for ten minutes and then inquired. Nobody had called and we ended up being late for our reservations. Not a huge deal, but frustrating. I sound like I'm picking them apart, but honestly, I'd come back in a heart beat. We walked everywhere our whole trip, the bed was extremely comfortable and the prices were reasonable for the area. I highly recommend Lou Lou's griddle in the middle for breakfast, Schooners for dinner, and the bar downstairs for a quick bite or drink. Great choice, you won't regret!! Read moreGenuine Expedia guest review
"Its a place to rest your head"
The hotel overall was clean and courteous. However, we were very disappointed to pay extra what was referred to as a Bay Veiw. When we walked into our room we got a beautiful, full view of the building across the street, including the man typing/working in his room (across the street). If we put our nose to the window and looked to the left we could […] see the Bay. This should be called a partial Bay view. Its misleading. Read moreGenuine Hotels.com guest review
"Great hotel for a weekend visit."
It was a a very nice hotel in a convenient location. The staff was wonderful...helpful in every way and wanting to make our stay the best it could be. The rooms were big, beds were comfortable and the food was good.Genuine Expedia guest review
Bed was comfy, staff was friendly, walking distance to everythingGenuine Hotels.com guest review
"Great Overall Hotel"
Breakfast is expensive ($20/person for the full buffet) and there is $20/day valet parking which was an added expense. However it was a very classy hotel that is walking distance to Fisherman's Wharf which was really nice.Genuine Expedia guest review
"Monterey holiday base"
A good base for exploring Monterey - the hotel was a little tired and could do with a renovation but there was nothing seriously wrong with it. Like many large hotels it felt slightly impersonal but by and large the staff were very helpfulGenuine Expedia guest review
"Romantic Get Away"
Room was very clean, great service, location was great and convient to Fisherman's Wharf, breakfast was excellent.Genuine Hotels.com guest review
Clean, good service, a bit expensive, but great location! Pool is so so, small sized and only 3.5ft all around, good for kids, that' about it.Genuine Expedia guest review
"Excellent hotel but NO FREE INTERNET"
We had an excellent time and the hotel was really nice but it costs daily to attach to the wireless network!! It just seems ridiculous that smaller hotels offer it for free and larger hotels like this one are making you pay for it. Give me a break, this would make me not want to stay here in the future. I would rather just see them wrap it into my hotel […] cost and just never tell me about it. Other than that, it was a very nice place and everyone was kind. Read moreGenuine Hotels.com guest review
Good location with restaurants close by. Staff helpful & friendly. Only drawback was the loud door closure noise from adjacent rooms as they closed. Auto closure needs to be adjusted. Otherwise, room was comfortable, clean and quiet (other than door closures). Would stay there again.Genuine Expedia guest review
"Really Great Staff"
Great position,comfortable rooms. The staff were the best on our four week USA trip - we stayed in 12 different Hotels.Genuine Expedia guest review
Good stay. Value?Genuine Hotels.com guest review
The price per night was not worth it. I paid way too much for the condition of the hotel.Genuine Hotels.com guest review
Clean, comfortable in a fantastic location! Beautiful view, good serviceGenuine Expedia guest review
I was in town for a funeral, booked the room through Expedia, and had several hotel options when I completed the booking. I booked and paid for the room. When I arrived, the type of room I had booked was not available and I was put in a much less desirable room. Had I known I would not receive the type of room I booked and paid for, I would have chosen […] a different hotel. During my stay, I learned the hotel has no gift/sundries shop at all. When I aksed where I might get something for my husband's sinus headache, I was told there was a CVS about 2 blocks "that way." I walked a 3 block perimeter, for a total of about 15 blocks, and never did see a CVS or equivalent. Read moreGenuine Expedia guest review
Staff extremely accommodating and friendly. Clean and nice rooms. Pool area nice. Kid friendly. Walking distance to downtown and near trolley for aquarium and cannery row. Would come back again!Genuine Hotels.com guest review
We only stayed one night but we really liked the hotel and it's location.Genuine Hotels.com guest review
Everyone at the hotel was very friendly and helpful. The room was clean and comfortable. The beds were not super comfy. Everything else was perfect.Genuine Hotels.com guest review
Great place in walking distance to everything in Moneterey. Great staff. My only complaint is they charge for parking.Genuine Hotels.com guest review
Great stay! The ro is comfortable. The service is wonderful. We will come back again.Genuine Expedia guest review
Hotel was lovely. The breakfast included was amazing, lots of selection. The staff were very friendly and helpful. Would book this hotel again.Genuine Hotels.com guest review
"Disappointed will not recommend"
Very upsetting found pubic looking hair on floor in bathroom, found bloody looking booger thing on shower curtain, wall paper in bathroom was pealing off the wall. The refrigerator that was brought to the room barley got cold, the hotel it self is very out dated and their wifi is very very slow.Genuine Expedia guest review
The service was phenomenal and the room was nice and clean. However, the cleaning staff was up and around the halls at 7 AM and yelling to each other all morning. So any attempts to sleep past 7 AM were completely out the window. Also, the hallways smelled like sewer on the 5th floor. Regarding the price of the room; The cost per night wasn't bad for […] the hotel or area. However, the daily fee for wifi use and parking was incredibly high and ridiculous for guests to have to pay. Read moreGenuine Hotels.com guest review
"great hotel for everyone"
the stay was very good. everything is excellent in the hotel.Genuine Expedia guest review
"Great place to stay in Monterey not on the beach"
The staff was very pleasant and helpful, the location very convenient to everything, the room was comfortable and the bedding wonderful. If the seagulls would be quiet, then I could have enjoyed the cool breeze coming through the windows :)Genuine Expedia guest review
It was great! Nice clean room .great food,great valet service.Genuine Hotels.com guest review
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