One of my favorite places, location is everything. Never a bad stay.Genuine Expedia guest review
"Nice hotel with good service"
Staff was extremely helpful and polite. Rooms were in good condition and clean. Only issue was because of the conjoined doors we could hear the TV, discussions and crying baby quite well. They allow most of the noise to transmit which kept my wife up the whole night. It definitely affected the stay. The earplugs they offered didn't work for my wife […] or kid. I'd consider staying again only if the room did not have conjoined rooms. Read moreGenuine Hotels.com guest review
Should be told before booking about the ongoing construction!Genuine Hotels.com guest review
"Disappointed in this Marriott"
I booked 3 rooms (originally 4, but cancelled 1) with Marriott to celebrate my husband's 60th Birthday with our family. Check-in was easy, and we were given 3 rooms in a row which was really appreciated. I mentioned that we were celebrating my husband's 60th, and the receptionist just shrugged it off. Other people were being offered rooms with views, […] etc, she just checked me in. The Valet staff was efficient, and friendly and asked each time if I needed directions. They also washed our windshield! The hotel needs updating, one of our rooms, the tub faucet shot out a stream of green colored sand, and dropped to water pressure to almost nothing. It took my daughter over an hour to take her shower! For the price of the room, that was not a good thing.If you like firm beds, then you'll love them, and the bedding was comfortable. Ask for a higher floor if you are bothered by street noise. Read moreGenuine Expedia guest review
Our stay was pleasant, it was not long but it was nice. The staff was very courteous from the valet attendant to the manager. There were a couple of issues I had with the hotel, the sliding door would not lock, although I understand we were on the 3rd floor I still thought it a bit uneasy knowing the door would not lock. Another issue I had was the […] fact that I paid $24.00 for valet parking I would think that a hotel of this caliber would have free parking for guest's. The last issue was that I had to pay $7.95 for 1 night of BASIC internet usage, again I would think that a hotel such as the Marriott would offer FREE basic internet usage for their guest's. Read moreGenuine Hotels.com guest review
"Nice place to stay"
We chose this place because of the location - close to wharf and Cannery Row, and for the price and rating. We were not disappointed in anything. We walked to a great cafe too. Quiet, clean, beautiful lobby, nice service.Genuine Hotels.com guest review
Fair quality of pillowsGenuine Hotels.com guest review
"Centerly located within walking distance"
We enjoyed our stay very much. Room very clean and all employees including valets very informed and accomodating. Hotel location perfect for traveling to and from all sightseeing.Genuine Hotels.com guest review
"It's a Marriott. Close to beach and downtown shops"
We decided to attend the Monterey Jazz Festival on a little short notice. I tried for reservations at few more romantic/cozier spots first, but unable to find available room with King bed... Necessary for my NBA-size husband. But the Marriott had a room and we nabbed it... A week before the event. Score! And late arrival no prob. We arrived 10 pm and […] were informed at checkin that they had booked our king room in error; the only room available had 2 double beds. No Way! We were ready to walk out if they could not come thru with the King. Luckily another agent searched and saw there had "just been a cancellation" and we were given nice standard room on the second floor. I'm not sure what the usual rates are, but what we paid for the room, for the size of the room, and the noise from the street late into the night, and for the little time we actually spent in the room.... Too steep a price... But it was the MJF weekend, and we had the opportunity to meet and chat with some of the musicians who were also staying there. Accommodations were fine, with the famous Marriott beds that always guarantee us a good sleep. I would definitely stay here again, with more advance reservations, to better enjoy the hotel, spa, pool, and the beautiful area. We really spent almost all our time at the jazz festival. Read moreGenuine Expedia guest review
Easy to find. Was able to get street parking and great downtown location. Walking distance to many shops and other attractions.Genuine Hotels.com guest review
"Price versus Quaility"
For the price of the room the quality should have been much better. It was a small room with old furnishings. Channels on tv not clear either. Linens were clean.Genuine Hotels.com guest review
"Very conveniently located"
Nice hotel in the middle of everything in Monterey.Genuine Hotels.com guest review
The hotel was great. Everything was perfect, service, food, cleanlines.Genuine Hotels.com guest review
Hotel itself is amazing. Clean safe area and very helpful workers. The only problem I had was we got a room with two beds which I thought were queen beds but were really full beds so my feet would hang of the edge other than that this place is great.Genuine Hotels.com guest review
"Nice get away, very comfortable"
Everything was nice, comfortable, and quiet. Very clean and beds were cozy. A pleasure.Genuine Hotels.com guest review
Hotel was very nice. It was clean and everyone was very polite. It was close to CanneryRow Carmel and the wharf. I would definitely recommend this hotel to a friend.Genuine Expedia guest review
We had to check in early and they made easy for us. the hotel is very attractive, we had breatat at one of the local restaurants. The food was great and our server really the best, he even ask if we wanted coffee to go. Is that great or what. On the other hand we were getting ready to leave, packing the last items in our room when the maid open the […] dood twice to see if we were still there. That was so rude. Read moreGenuine Expedia guest review
"Dont trust the Valet!"
When staying at a Marriot you expect service to be at the upper tier level. The Monterey Marriot was anything but service- Imagine our surprise to walk out of the hotel lobby only to find our vehicle ( that we had left with the Valet the day before) parked out on the street unprotected and unlocked. Even more of a surprise was the reluctance of the […] front desk to make this oversight correct. I had to suggest that at least the Valet Parking should be taken off the bill. Once the front desk realized that an unprotected vehicle is actually important to their customer they offered us a whopping 5K of Marriot points- 5K seems like a bunch until you do the math and realize that it wouldn't even buy a cup of coffee from the overpriced lobby coffee kiosk. You wont find any complimentary perks at this property as the bottom line is all about how they can squeeze every nickel out of you through out your stay. The biggest laugh came when I emailed the GM about our Valet experience and his first sentence was to inform me that my story "checked out" as he had personally reviewed the video tape of the hotel frontage street. Imagine if he actually used this energy to manage in the first place. Also, it might make a little sense in your apology email to have contrition as opposed to informing your "former" guest that he is not a liar!! This Hotel is definitely not a bargain and if you like your car locked up - you better plan on doing it yourself!! Read moreGenuine Hotels.com guest review
"good location, good service"
The location is good, very close to the restaurants and store, 30 minutes walk to the acqurium, 15 minutes to the park. The service is nice, all my request are met. The only thing we're not satisfied is they have no trash bag in the room.Genuine Hotels.com guest review
I thought that everything was wonderful. Upon checking in , we were suppose to have an accessible room, but didn't. They were able to accomadate us very quickly on that point. Food was excellant and the staff was tremendous. Very friendly, couteous , and helpful. We would definitely stay there again. And the fact that they have a lift for the pool and […] hot tub was surprising. We didn't get a chance to use it but we will the next time. Read moreGenuine Hotels.com guest review
"The beautiful let down"
Bed was uncomfortable and not very supportive. Food was okay at brunch at best. Certainly not worth high price per person. Bath towels were very worn and rough. Very cheap like a highway stop motel. Location is great. Lots to do in walking distance. I will stay elsewhere next time though. Not worth 1/2 the price I paid.Genuine Hotels.com guest review
I used to be stationed at Fort Ord so it was very reminiscent of my younger days. The hoe was wonderful, the staff very professional and courteous . I misplaced my charger and one of the staff let me use their personal one to charge my phone. My wife and I will be back for sure!!Genuine Hotels.com guest review
"Good Monterey hotel"
Had all I needed. Did not experience any problems. Liked being able to keep car parked in garage, luggage at front desk on check out day and use close by free trolley car to get to Cannery Row. (no extra charge but I did tip extra). Receive free candy gift from waiter in restaurant as mentioned it was birthday. Breakfast buffet had good selections of […] food from fruit to bacon. Chef will cook eggs to order. (Spanish omelet was a good choice). Read moreGenuine Expedia guest review
"Great location for Fisherman's Wharf"
Very easy and convenient location for myself and son to visit Fisherman's Wharf and get around. Great staff, clean, comfortable, quiet while trying to sleep. Would stay there again for sure.Genuine Hotels.com guest review
"Customer Service at its best"
The service at the Marriott is the best. Everyone is friendly and helpful. The room was nice and the bed was oh so comfortable. I slept like a baby. The bathroom needs to have more places to hang your towels. There was only 1 towel rack in the bath area?? No place to hang you robe or nightie. Need a hook on the back of the door along with better towel […] racks. This made is inconvienent when taking a shower. Definitely will go back to this hotel. Read moreGenuine Hotels.com guest review
"CLOSE TO PIER"
CLEAN, COMFORTABLE BED, WOULD STAY THERE AGAINGenuine Hotels.com guest review
"Birthday Weekend and Memorial weekend!"
We loved this hotel. It was clean and staff were super friendly and helpful. My husband and I can't wait to return.Genuine Hotels.com guest review
"Went for conference, will be back with family"
Great hotel, great location near old wharf. Walking distance to Cannery Row.Genuine Hotels.com guest review
The rooms were neat and clean, its not the most beautiful Hotel but it worked for us, the staff was especially courteous and helpful, definetly would stay there again.Genuine Hotels.com guest review
"Excellent staff and hotel"
awesome hotelGenuine Hotels.com guest review
"Great Hotel in General"
Nice staff, clean room. Awesome experience since it was very close to all of the Monterey attractions such as the wharf!Genuine Expedia guest review
"2 day trip"
The only draw back was that we were supplied with a bath mat on the second day but other than that the stay was excellent.Genuine Hotels.com guest review
"Very convenient area."
No scenic view, but any outside interest is close.Genuine Expedia guest review
The banquet meal was excellent! For a large group, the chicken was moist and tender and the beef was medium - rare and tender. Veggies were done right, not overcooked. Services was very friendly as well.Genuine Hotels.com guest review
"Business Convention Lodging"
Great access to Conference Center and evening events ... no need for a car here during your stayGenuine Expedia guest review
"great location, walk to conference center and whar"
Extraordinary staff! All were helpful and friendly, valets, bellmen, housekeeping, wait staff, front desk and conciergeGenuine Hotels.com guest review
Good room, comfy bed, close to nightlife in Monterey... Great value .Genuine Hotels.com guest review
They really know the definition of "Customer Service". The Hotel Staff looks after your every need. They are extremely pleasant & helpful.Genuine Hotels.com guest review
Elevator under construction so it was a little inconvenient because the remaining elevators were really slow, it's nothing grand but there's nothing wrong with it whatsoever. It's clean and cozy.Genuine Hotels.com guest review
The location is perfect. Everything was walking distance. The room was very clean but the beds too small. The room we stayed in had door to the room next door. The people their were loud and noise came through the door. Other than that it was still good for the price.Genuine Expedia guest review
"What more can I say..."
...great service, clean and extremely comfortable rooms, great location etc etc. Definitely a true value.Genuine Hotels.com guest review
I can say that the staff went out of it,s way to make sure our stay was going to be great.Location is perfect and I think that the food choices are a little lacking for a Marriott.Genuine Hotels.com guest review
"Great Hotel for all!"
The entire Hotel staff was so friendly. The beds were very large and comfortable. The view was AMAZING!Genuine Expedia guest review
Hotel is going through a renovation. This did not affect our stay. The hotel is very nice and the service was great.Genuine Hotels.com guest review
"New Years Eve"
I was disappointed in our stay. Service was rude....woman that checked us in was rude and condescending, didn't speak very good English. Floor was noisy...doors slamming, kids screaming up and down the halls. Kids screaming in the pool. We prefer a quiter environment. Continental Breakfast in the morning very disappointing....it was part of our package, […] but they wanted to charge us....we ended up going to Starbucks. Probably won't stay here again, especially since there are many other places to choose from. Disappointing because we own a Marriott timeshare and the service is definitely different. Read moreGenuine Expedia guest review
Regarding cleanliness, quality of the staff and their service, comfort and so on I don't have any complain, my complains is about the TV the channels for spanish speaking people are for MexicaN ONLY not all of your customers are Mexicans I think customers from Argentina, Chile, Peru, Venezuela and Colombia are the majority. In our next visit I would […] like to see more democratic choice. Another point of my complain is that I was expecting a room facing the street not to see swimming pool with their noise. Read moreGenuine Expedia guest review
Totally good. But it is repairing know. But I did not receive the information. It is needed that your company DO give recent hotel condition for guests.Genuine Expedia guest review
"A lovely hotel in an excellent location"
The Monterey Marrriott offers an excellent location. The convention center, shops restaurants and a hosts of other attractions are all within walking distance of this hotel. The service is thoughtful. Currently this hotel is in the midst of renovation of tis rooms. Nevertheless they were able to provide me with a quiet room on a floor that is being […] renovated. Even in the midst of this work, excellent service was provided. The Monterey Marriott remains my hotel of choice when in this area. Lovely. Read moreGenuine Hotels.com guest review
"Good value, enjoyable stay"
Was a nice stay and pleasant experience. Staff was friendly expect for the woman who took the room service order ( it would help for her to be reminded that she is in the SERVICE industry!). The only drawback that we had was that there was construction taking place and that effected the elevators. Other than that it was a nice stay.Genuine Expedia guest review
Despite renovations, which we were warned about, stay was great. Staff very friendly, hotel was clean, most of all location was excellent.Genuine Hotels.com guest review
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