Hotel itself is amazing. Clean safe area and very helpful workers. The only problem I had was we got a room with two beds which I thought were queen beds but were really full beds so my feet would hang of the edge other than that this place is great.Genuine Hotels.com guest review
"Nice get away, very comfortable"
Everything was nice, comfortable, and quiet. Very clean and beds were cozy. A pleasure.Genuine Hotels.com guest review
Hotel was very nice. It was clean and everyone was very polite. It was close to CanneryRow Carmel and the wharf. I would definitely recommend this hotel to a friend.Genuine Expedia guest review
We had to check in early and they made easy for us. the hotel is very attractive, we had breatat at one of the local restaurants. The food was great and our server really the best, he even ask if we wanted coffee to go. Is that great or what. On the other hand we were getting ready to leave, packing the last items in our room when the maid open the […] dood twice to see if we were still there. That was so rude. Read moreGenuine Expedia guest review
"Dont trust the Valet!"
When staying at a Marriot you expect service to be at the upper tier level. The Monterey Marriot was anything but service- Imagine our surprise to walk out of the hotel lobby only to find our vehicle ( that we had left with the Valet the day before) parked out on the street unprotected and unlocked. Even more of a surprise was the reluctance of the […] front desk to make this oversight correct. I had to suggest that at least the Valet Parking should be taken off the bill. Once the front desk realized that an unprotected vehicle is actually important to their customer they offered us a whopping 5K of Marriot points- 5K seems like a bunch until you do the math and realize that it wouldn't even buy a cup of coffee from the overpriced lobby coffee kiosk. You wont find any complimentary perks at this property as the bottom line is all about how they can squeeze every nickel out of you through out your stay. The biggest laugh came when I emailed the GM about our Valet experience and his first sentence was to inform me that my story "checked out" as he had personally reviewed the video tape of the hotel frontage street. Imagine if he actually used this energy to manage in the first place. Also, it might make a little sense in your apology email to have contrition as opposed to informing your "former" guest that he is not a liar!! This Hotel is definitely not a bargain and if you like your car locked up - you better plan on doing it yourself!! Read moreGenuine Hotels.com guest review
"good location, good service"
The location is good, very close to the restaurants and store, 30 minutes walk to the acqurium, 15 minutes to the park. The service is nice, all my request are met. The only thing we're not satisfied is they have no trash bag in the room.Genuine Hotels.com guest review
I thought that everything was wonderful. Upon checking in , we were suppose to have an accessible room, but didn't. They were able to accomadate us very quickly on that point. Food was excellant and the staff was tremendous. Very friendly, couteous , and helpful. We would definitely stay there again. And the fact that they have a lift for the pool and […] hot tub was surprising. We didn't get a chance to use it but we will the next time. Read moreGenuine Hotels.com guest review
"The beautiful let down"
Bed was uncomfortable and not very supportive. Food was okay at brunch at best. Certainly not worth high price per person. Bath towels were very worn and rough. Very cheap like a highway stop motel. Location is great. Lots to do in walking distance. I will stay elsewhere next time though. Not worth 1/2 the price I paid.Genuine Hotels.com guest review
I used to be stationed at Fort Ord so it was very reminiscent of my younger days. The hoe was wonderful, the staff very professional and courteous . I misplaced my charger and one of the staff let me use their personal one to charge my phone. My wife and I will be back for sure!!Genuine Hotels.com guest review
"Good Monterey hotel"
Had all I needed. Did not experience any problems. Liked being able to keep car parked in garage, luggage at front desk on check out day and use close by free trolley car to get to Cannery Row. (no extra charge but I did tip extra). Receive free candy gift from waiter in restaurant as mentioned it was birthday. Breakfast buffet had good selections of […] food from fruit to bacon. Chef will cook eggs to order. (Spanish omelet was a good choice). Read moreGenuine Expedia guest review
"Great location for Fisherman's Wharf"
Very easy and convenient location for myself and son to visit Fisherman's Wharf and get around. Great staff, clean, comfortable, quiet while trying to sleep. Would stay there again for sure.Genuine Hotels.com guest review
"Customer Service at its best"
The service at the Marriott is the best. Everyone is friendly and helpful. The room was nice and the bed was oh so comfortable. I slept like a baby. The bathroom needs to have more places to hang your towels. There was only 1 towel rack in the bath area?? No place to hang you robe or nightie. Need a hook on the back of the door along with better towel […] racks. This made is inconvienent when taking a shower. Definitely will go back to this hotel. Read moreGenuine Hotels.com guest review
"CLOSE TO PIER"
CLEAN, COMFORTABLE BED, WOULD STAY THERE AGAINGenuine Hotels.com guest review
"Birthday Weekend and Memorial weekend!"
We loved this hotel. It was clean and staff were super friendly and helpful. My husband and I can't wait to return.Genuine Hotels.com guest review
"Went for conference, will be back with family"
Great hotel, great location near old wharf. Walking distance to Cannery Row.Genuine Hotels.com guest review
The rooms were neat and clean, its not the most beautiful Hotel but it worked for us, the staff was especially courteous and helpful, definetly would stay there again.Genuine Hotels.com guest review
"Excellent staff and hotel"
awesome hotelGenuine Hotels.com guest review
"Great Hotel in General"
Nice staff, clean room. Awesome experience since it was very close to all of the Monterey attractions such as the wharf!Genuine Expedia guest review
"2 day trip"
The only draw back was that we were supplied with a bath mat on the second day but other than that the stay was excellent.Genuine Hotels.com guest review
"Very convenient area."
No scenic view, but any outside interest is close.Genuine Expedia guest review
The banquet meal was excellent! For a large group, the chicken was moist and tender and the beef was medium - rare and tender. Veggies were done right, not overcooked. Services was very friendly as well.Genuine Hotels.com guest review
"Business Convention Lodging"
Great access to Conference Center and evening events ... no need for a car here during your stayGenuine Expedia guest review
"great location, walk to conference center and whar"
Extraordinary staff! All were helpful and friendly, valets, bellmen, housekeeping, wait staff, front desk and conciergeGenuine Hotels.com guest review
Good room, comfy bed, close to nightlife in Monterey... Great value .Genuine Hotels.com guest review
They really know the definition of "Customer Service". The Hotel Staff looks after your every need. They are extremely pleasant & helpful.Genuine Hotels.com guest review
Elevator under construction so it was a little inconvenient because the remaining elevators were really slow, it's nothing grand but there's nothing wrong with it whatsoever. It's clean and cozy.Genuine Hotels.com guest review
The location is perfect. Everything was walking distance. The room was very clean but the beds too small. The room we stayed in had door to the room next door. The people their were loud and noise came through the door. Other than that it was still good for the price.Genuine Expedia guest review
"What more can I say..."
...great service, clean and extremely comfortable rooms, great location etc etc. Definitely a true value.Genuine Hotels.com guest review
I can say that the staff went out of it,s way to make sure our stay was going to be great.Location is perfect and I think that the food choices are a little lacking for a Marriott.Genuine Hotels.com guest review
"Great Hotel for all!"
The entire Hotel staff was so friendly. The beds were very large and comfortable. The view was AMAZING!Genuine Expedia guest review
Hotel is going through a renovation. This did not affect our stay. The hotel is very nice and the service was great.Genuine Hotels.com guest review
"New Years Eve"
I was disappointed in our stay. Service was rude....woman that checked us in was rude and condescending, didn't speak very good English. Floor was noisy...doors slamming, kids screaming up and down the halls. Kids screaming in the pool. We prefer a quiter environment. Continental Breakfast in the morning very disappointing....it was part of our package, […] but they wanted to charge us....we ended up going to Starbucks. Probably won't stay here again, especially since there are many other places to choose from. Disappointing because we own a Marriott timeshare and the service is definitely different. Read moreGenuine Expedia guest review
Regarding cleanliness, quality of the staff and their service, comfort and so on I don't have any complain, my complains is about the TV the channels for spanish speaking people are for MexicaN ONLY not all of your customers are Mexicans I think customers from Argentina, Chile, Peru, Venezuela and Colombia are the majority. In our next visit I would […] like to see more democratic choice. Another point of my complain is that I was expecting a room facing the street not to see swimming pool with their noise. Read moreGenuine Expedia guest review
Totally good. But it is repairing know. But I did not receive the information. It is needed that your company DO give recent hotel condition for guests.Genuine Expedia guest review
"A lovely hotel in an excellent location"
The Monterey Marrriott offers an excellent location. The convention center, shops restaurants and a hosts of other attractions are all within walking distance of this hotel. The service is thoughtful. Currently this hotel is in the midst of renovation of tis rooms. Nevertheless they were able to provide me with a quiet room on a floor that is being […] renovated. Even in the midst of this work, excellent service was provided. The Monterey Marriott remains my hotel of choice when in this area. Lovely. Read moreGenuine Hotels.com guest review
"Good value, enjoyable stay"
Was a nice stay and pleasant experience. Staff was friendly expect for the woman who took the room service order ( it would help for her to be reminded that she is in the SERVICE industry!). The only drawback that we had was that there was construction taking place and that effected the elevators. Other than that it was a nice stay.Genuine Expedia guest review
Despite renovations, which we were warned about, stay was great. Staff very friendly, hotel was clean, most of all location was excellent.Genuine Hotels.com guest review
The room was dated and small, no amenities within the room. Construction was going on inside the building, and on Thanksgiving day, and when the reservations were made, no one let me know that there would be construction going on, but do to the fact it was Thanksgiving weekend, we were forced to stay at this dump. There was no refrigerator, no microwave, […] the towels were old and hard and the shower head did not work properly and leaked water all over the bathroom floor. I was charged for an animal that I did not bring into my room for overnight stay, and was told that the valet service was free, but I was charged for that as well. All-in-all I was charged for an extra $115.00 dollars worth of fees that I should not have been charged for. When we asked the maid for softer towels, she was not able to understand our request due to the lack of, or inability to speak English. We would not recommend this Hotel to anyone, and will put it on the business and CCPOA union web site as a "non-recommendation". Read moreGenuine Hotels.com guest review
"Recommend this hotel"
Very nice hotel within walking distance from Cannery Row and Fishermen's Wharf and at very reasonable price compared to other hotels in Monterey. Staff was very nice and helpful. Hotel has heated swimming pool, hot tub and a small gym. It’s the second time I’m staying at this hotel and would go there again.Genuine Hotels.com guest review
"Great hotel for a family"
Quilt is too thick so it feels hot at night, overall a pleasant stay. Valet parking is easy, breakfast great, very good location,Genuine Expedia guest review
"Quality, Location and Comfort"
Just went for 1 night. Even though the hotel was being remodeled the condition of the room and hotel was very nice. The staff was friendly and helpful. The beds were comfortable and the room was quiet. It was a very nice stay. The location was right downtown which made it convenient for our planned activity.Genuine Expedia guest review
"Great weekend getaway"
Great service and location. Lives up to the Marriott traditionGenuine Expedia guest review
"Don't valet your vehicle."
Overall, we liked the Hotel, although it is a bit older, but our vehicle suffered a major ding in the valet parking lot which the attendant did not mention to us. We didn't realize this until after we arrived home but we pretty sure we did not run into a concrete pillar on the freeway trip home. As the vehicle was washed before our trip, We are certain […] it did not occur before hand. So overall, not happy and will likely never stay another Marriott hotel. Read moreGenuine Expedia guest review
The hotel was ok.... I was a little annoyed by the lady that checked me in .. she was a little short and rude.. and then tried to make up for it by sending us a bottle of Champagne. I told her 3 times the hotel room was in my name and I paid for it and she still would not let me check in till she spoke with him... I was amazed. I am a travelling sales […] rep.. next time I'll stay at the intercontinental .. everyone else was very nice. It's good to know they are updating the bathrooms.. those need to be.. it feels like a comfort inn. Read moreGenuine Hotels.com guest review
"Good location but average hotel"
The hotel location is great, but the hotel isn't that fancy. The room definitively felt old and stuffy. They have 2 bottles of water out near the bed, but they charge $3.50 per bottle! The wifi isn't free and very expensive at $15 a night!Genuine Hotels.com guest review
""4 star prices for 2 star accomodations""
Simply not worth the money - 4 star prices for 2 star accomodations. Some issues I had during my stay: 1) cleanliness - clearly no one vacuumed. Toenail clippings on the floor, hair from previous guest grossed me out 2) bathroom vanity is part of the main room, can't get ready without light disturbing others 3) reserved a king but got two fulls 4) […] bathroom products were cheap - expect more from a Marriott 5) the tap water is undrinkable, smells terrible 6) in-room TVs cannot handle HD channels - watching an HD movie was impossible because it can't handle the motion - the image was all choppy whenver there was movement on the screen. Read moreGenuine Expedia guest review
We really loved most things about this hotel. The proximity to the water and nearby attractions was excellent. The downstairs bar was surprisingly good, and the bartender was friendly and attentive. I do, however, have a few issues. For the price that we paid for our room, I was surprised at how much they nickel and dime you on every little thing. […] The bottles of water in the room were $3.50 for goodness sake. There were charges for amenities that even the cheapest of motels normally include. Next, when we arrived in our room, the inner bathroom area had clearly not been cleaned, so I did throw a towel on the floor and do a quick rub down. Last but not least, we had called down to ask for a recommended taxi company and the lady was rude, but said she'd call for us. When we came down, we waited for ten minutes and then inquired. Nobody had called and we ended up being late for our reservations. Not a huge deal, but frustrating. I sound like I'm picking them apart, but honestly, I'd come back in a heart beat. We walked everywhere our whole trip, the bed was extremely comfortable and the prices were reasonable for the area. I highly recommend Lou Lou's griddle in the middle for breakfast, Schooners for dinner, and the bar downstairs for a quick bite or drink. Great choice, you won't regret!! Read moreGenuine Expedia guest review
"Its a place to rest your head"
The hotel overall was clean and courteous. However, we were very disappointed to pay extra what was referred to as a Bay Veiw. When we walked into our room we got a beautiful, full view of the building across the street, including the man typing/working in his room (across the street). If we put our nose to the window and looked to the left we could […] see the Bay. This should be called a partial Bay view. Its misleading. Read moreGenuine Hotels.com guest review
"Great hotel for a weekend visit."
It was a a very nice hotel in a convenient location. The staff was wonderful...helpful in every way and wanting to make our stay the best it could be. The rooms were big, beds were comfortable and the food was good.Genuine Expedia guest review
Bed was comfy, staff was friendly, walking distance to everythingGenuine Hotels.com guest review
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