It would have been nice to know the pool and hot tub were closed for repairs.Genuine Hotels.com guest review
"Not a High score."
The room condition itself was not an issue. But reading a card of amenities that were in kitchen, up to and including dish soap, few were present including trash bags. But there was some containers of what I assumed was sauerkraut left in the fridge. After placing food items in fridge I became aware of a strange sticky white substance. I washed the […] inside of fridge, my foods and the racks. I used food bags for garbage. The next morning I worked and came back late. I went to get towels as I had do not disturb signs in door. Told the front desk about issue and she offered to clean the room herself. I declined but was impressed and felt like it mattered. Read moreGenuine Hotels.com guest review
The hotel was very well taken care of. The pool and spa was very busy durring the weekend. However, overall we had a great time!Genuine Hotels.com guest review
"holiday inn express review"
The hotel was very nice..our room was clean and very spacious. The only thing we didn't like was how small and sort of dirty the hot tub was.Genuine Hotels.com guest review
"Very Close to the highway, Restaurants & Shopping"
I didnt like that the suite room was separated by the bathroom. The breakfast was good but located in the lobby. The pool was small and busy, but everyone was aloud to have fun.Genuine Hotels.com guest review
It seems that hotel needs a refresher compared to other HIEGenuine Hotels.com guest review
Our room door wouldn't shut properly and the hot water was luke warm. Ive stayed in better, but it wasn't bad.Genuine Hotels.com guest review
Nice hotel....overbooked and very crowded, limited parking at nightGenuine Hotels.com guest review
"a weekend away"
Our stay was overall good. It was really cold in the hallways on the first floor which is where we stayed. I would recommend this hotel.Genuine Hotels.com guest review
"Family overnight stay for Sporting event"
We stayed overnight with our kids and friends following a cheer meet (2 adults, 5 kids). We reserved 2 rooms and the hotel staff went 'above and beyond' to make sure that they met our needs to be next to each other, despite the hotel being booked for the Sat night. Hotel receptionist (2 diferent people) plus manager were helpful on 3 different items […] (great service). The rooms were clean and also big and very comfortable with 2 TVs, nice living room area, kitchen with microwave and refrigerator. We had a pizza party at the hotel after the meet and very comfortable in the room to spread out. The hotel pool was nice, but starting to show signs of aging. Overall for the price, we found this to be a great bargain and more than we expected for one night. Read moreGenuine Hotels.com guest review
"Good place to stay in Grand Rapids"
Bed was comfortable, climate in the room was agreeable, and the hotel is nice and close to the highway. I always enjoy the free breakfast at Holiday Inn Express hotels!Genuine Hotels.com guest review
We had an excellent stay at the Holiday Express. The room was beautiful and the hotel was clean. Check in and out was efficient and timely. Not too far from all the restaurants on 28th.Genuine Hotels.com guest review
"Not the best place to stay in the winter"
Getting to the hotel was one of the biggest headaches. The mounds of snow didn't help and the signage directing traffic to the hotel was inadequate. The parking lot was not well cleared so there were some spots lost to snow. My car was sitting on top of a mini mountain once I finally got to the place. The lobby was nice, except for the draft of cold […] air when the sliding doors opened. The sliding doors were rather narrow, compared to some hotels that I've been to. Pool water was rather frigid, but the hot tub was nice and hot. Rather small hot tub, could only hold like four people at a time. Rooms were nicely laid out. I liked how the bathroom walls provided a nice diver between the living area and the bedroom area of the room. The tub/shower area was a little too small; shower head sprayed water everywhere. The toilet leaked and it made a very loud clunking noise when it was flushed; I thought that someone had just fallen in the bathroom. It's definitely not the best place to lodge in the winter time, but I'm sure that in the warmer months, the place is more hospitable. Read moreGenuine Hotels.com guest review
"A good hotel with bad parking lot"
The hotel room setting is excellent. The services are good. My problem with this hotel is about the parking lot maintenance. We came here in the winter. I was surprised that they didn't clean up the parking lot. In our two days of stay there, we have a lot of trouble to get out parking lot.Genuine Hotels.com guest review
For the most part this was a decent hotel. It was close to shopping, restaurants and the airport. The only downfall was that was one of the days with several inches of snow and they didn't have anything plowed out for most of the night and day.Genuine Hotels.com guest review
"Great Airport Park and Fly"
We stayed here overnight before we flew to Florida. Very nice hotel. Shuttle provided to the airport and they allowed us to park here for 15 days free! Staff was extremely friendly. The kids loved the pool. No problems.Genuine Hotels.com guest review
The parking lot and drive were not plowed well at all... The room itself was pretty and well furnished but there was wall repair needed in the closet area and the plumbing under the sink in the kitchen area didn't look very good. Staff was nice...check in and out very efficient.Genuine Hotels.com guest review
We were at the HII for one night in between home and relatives. It suited our needs and was a comfortable stay.Genuine Hotels.com guest review
Our initial (first impression) was by the desk clerks that were efficient, but a little less than professional, as they expressed a disagreement between themselves in our presence. Other than that the whole experience was very good!Genuine Expedia guest review
"Wonderful Customer Service"
This hotel has wonderful customer service. We told John at the front desk that the heat in our room wasn't working and he quickly sent a maintenance person to fix it. He got it going to heat the room, but it still wasn't working perfectly so they gave us another room without us having to ask. I've had bad experiences with other hotel brands, so I was […] very happy with the staff's wonderful attitudes at this hotel. Both rooms were extremely clean and well kept and the breakfast was wonderful. Read moreGenuine Hotels.com guest review
"Needed a suite and it filled the bill very well"
Clean suite with fine quality appointments, nice pool and hot tub, good breakfast, decent price. Would stay again.Genuine Hotels.com guest review
"Very pleasant stay."
The exercise bike in the work out facility was quite cheap and didn't pedal very smoothly. Everything else was quite nice.Genuine Hotels.com guest review
Took my 6 and 3 year-old grandchildren for a sleepover. Had a great time in pool and relaxing in the room.Genuine Hotels.com guest review
"Very clean hotel with great service!"
We stayed here for a business trip, arrived earlier than expected and our room was ready. The staff was very friendly, and made checking in very easy. The breakfast was fresh every morning, and our hotel room was very well taken care of. Definitely would stay here again in the fufure!Genuine Hotels.com guest review
we were there for a long weekend, everything was great except our bathroom light went out and the maintenance guy could not fix it...but the manager was very nice to give a future night free for our inconvienance...overall i recommend this hotel.Genuine Hotels.com guest review
"Location was good"
The location was convenient for us, with easy on/off access to highway 96. Staff was friendly. Breakfast was good, but could use a larger area to sit and eat. We had to take our breakfast to our room both mornings we stayed. Once we checked in, we went to our room after our 2 hr drive to use the restroom and settle in. The bathroom toilet was disgusting. […] I called down to the front desk to ask if our room had been cleaned and was assured that it had been. They said they would send maintenance up to clean the toilet. They called back a few mins later to say he would be up after he finish fixing something in another room. He did show up and we waited 20 mins and he was still working on it, so we went to eat dinner. It was clean when we returned. However, my husband tried to use the microwave to warm up something and it didn't work, only beeped consistently. Which is probably why it was unplugged!! We called the front desk again and the maintenance man came up again to look at it. During this time we also realized that we had 2 tvs and 1 remote, so we asked him for another one. We went to the pool to swim while he looked at the microwave. When we returned to the room, there was another microwave sitting on the counter and another tv remote. The microwave did work, but also beeped continuously so it had to be kept unpluged. The remote didn't work. I gave up trying at this point. Beds were comfortable and we had a nice sleep. But everything needs updating!!! Read moreGenuine Expedia guest review
"Great stay, close to airport, dining"
Room was very nice, clean and quiet. Staff was friendly and very helpful. Breakfast worked perfect. Would stay again for sure.Genuine Expedia guest review
"Good hotel, location little weird"
Everything about our stay was great. The towel rack in the shower was a little weird, but other than it is tucked away behind a meijers store but still a great hotel.Genuine Expedia guest review
"Nice hotel, clean, could offer more though."
For anyone visiting this hotel, it is located right behind Meijer, easy to find with gps but the sign is tiny and right at ground level. The pillows were flimsy and the bed was pretty firm. I liked the sitting room area in room with the extra tv, made everyone happy. Could've used more towels. The hotel offered only a couple items if you forgot stuff, […] didn't even have hairspray or mouthwash. The pool was small for hotel size and very crowded. The breakfast was okay not much offered though and not good quality. It was a nice location, i don't know if i would stay again though. Read moreGenuine Expedia guest review
The staff was very friendly. The room was clean and comfortable. The kids swam in the pool and had fun. The only complaint I would have is the water pressure in the shower is not very good. But other that than I would recommend this hotel. The breakfast was good too.Genuine Hotels.com guest review
"Love it if you can find it"
The hotel and room were great. The indoor pool was super. Breakfast was good. The only hitch would be signage. How do you find the place hidden behind a Meijer store and a Country Inn? IF you can find it you will love it. Work on the signage and directions Holiday Inn!Genuine Hotels.com guest review
"A Good Stay"
We were in town for Frank Turner and needed a quiet place to hang for a bit before the gig. The suite was nice, clean, quiet and comfortable. Breakfast was nice. The only problem I had was that the Wifi was terrible. I would have gladly paid to upgrade Wifi had that option been available because I had several things I needed to take care of and couldn't […] because it kept cutting out. When you go to the front desk to report problems with Wifi, the answer should be "let me see what I can do to help" instead of "well, you're going to have to call this number because I can't do anything about it." Read moreGenuine Hotels.com guest review
Fast and friendly check in. The room was clean and updated. Pool was well-maintained and the right temperature. Conveniently located right next to Meijer. the rate was great. Hot breakfast, (including a hot pancake machine!)Genuine Hotels.com guest review
"Close to many eateries."
Good stay. Staff was very helpful and friendly. Would stay again.Genuine Expedia guest review
Excellent breakfast with large seating area. Everything was clean, well kept...nothing to complain about.Genuine Hotels.com guest review
Only problem we had was a very late night party in the hallway - took 2 calls to front desk to quiet it down 2 a.m.Genuine Expedia guest review
I enjoyed my stay and was very impressed with every aspect of the hotel. I was in for the Grand Rapids Regatta.Genuine Hotels.com guest review
"Great hotel for the money!"
This hotel was very nice, and clean. If I had to find something to complain about it would be that you have to slam the doors to get them to close, not something you wanna hear at midnightGenuine Hotels.com guest review
"Easy to go anywhere"
Overall I think the hotel is good given the location and the quality of the hotel. I was able to drive to the resort 20 miles south from Grand Rapids since it's close to 96 and other main roads. Not far from some nice local shops and mall.Genuine Hotels.com guest review
"A Gem of a Place"
Couldn't have been happier with our choice. Clean and quiet. Woukd stay here again and again.Genuine Hotels.com guest review
We couldn't get over how clean & nice this hotel was (from the rooms, to the pool and the lobby) and how helpful & courteous the staff was. Would highly recommend and will definitely stay at this hotel again when we're back in town.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids Airport Obviously, we love to receive this kind of feedback and It will be my pleasure to relay your comments to my entire staff! I would also like to thank you so much for your recent patronage and for taking the time to share your thoughts online. I hope that we can welcome you back to the Holiday Inn Express Grand Rapids Airport again soon.
"Very nice hotel close to the Grand Rapid airport."
Front desk was friendly, room was very nice. Breakfast was a bonus; more fresh fruit would have been nice.Genuine Expedia guest review
"Hotel was nice, location a bit confusing."
Hotel was clean, staff friendly, was definitely a good deal. Centrally located to many restaurants. The location was confusing- was not located where pictured on the map on my phone, was hidden a bit. Overall I would recommend this hotel.Genuine Expedia guest review
The back door would not open with the key, staff told us to just pull hard, our room was next to the outside door.....anyone could come in any hour of the dayGenuine Expedia guest review
"Front desk personel were amazing."
Very friendly staff. Front desk person Megan went above and beyond for a minor issue that I had noticed. I told her she didnt need to do all she did, but she insisted and I really do appreciate that :). (And a thanks to her GM). Rooms were very spacious. Pool was nice. Breakfast was fulfilling w/a pancake maker which my children thought was awesome. […] We Will be staying here again in Oct :) Thanks Again!! Read moreGenuine Expedia guest review
Upon check-in the employees at the desk were fabulous..but throughout our 2 night stay we had some issues. POOL--the first night it was full of teenagers who were not supervised (softball teams) and they were loud and a bit rude. The second night when they were gone it was much better but the pool has extremely high chlorine and the hot tub was sudsy..needed […] cleaning. BREAKFAST--the first morning they ran out of cinnamon rolls (which is something guaranteed for guests) and another guest told me he asked staff about it and that the owner said they weren't making anymore for the morning..there were still plenty of hours left of breakfast. ROOM--was nice and large but our room had pipes that rattled in the ceiling when water or air systems were turned off and on in our room and others, the housekeeping staff left our comforter on the floor when they remade the room the second day and did not give us enough towels. STAFF--After the first night we went and talked over many of these concerns with desk staff and the staff was not receptive or kind to our concerns. Also at this time asked her for more towels for the pool and she said they didn't have many because staff had not done laundry that day..excuse me really? WIFI..horrible and slow and often didn't work at all. I have stayed at many HIE's and this was the worst stay we have had at one. Read moreGenuine Hotels.com guest review
"Near Airport and a walking distance to Miejers"
A comfortable and quiet staying. It was located behind the Country Inn. When we arrived at Country Inn, i said to myself..this is not the right one. Then we drove around and found out the Holiday Express was right behind the Country Inn. It is a walking distance to Meijers and inside of Meijers, there is a Starbucks store! Breakfast was plenty and good. […] Clean and large room. We are happy and satisfied with Holiday Express. Read moreGenuine Hotels.com guest review
We had a family reunion in Grand Rapids and we all flew in from all parts of the country. We needed to stay three days straight. The rooms were perfect and very comfortable . Everyday we returned to a cleaned, fresh room. Breakfast was good too. The thing that I appreciated the most was that our family members,as they arrived from the airport, were […] given a free shuttle to the Hotel and allowed to check in prior to check in time. We had no worries all weekend and we had a wonderful weekend! Thanks to the staff of the Holiday Inn Express Hotel & Suites Grand Rapids Airport !!!! Read moreGenuine Expedia guest review
"Great Room with Everything I Needed"
The room was spacious and modern with two TVs and a fabulously comfortable king-size bed. Larger than normal bathroom with great water pressure and both rooms were super clean. I would recommend this hotel 100%.Genuine Hotels.com guest review
"Good for tired travelers - near airport"
Close to airport and offered shuttle service to airport and nearby restaurants. Comfortable beds. Good sized room with workspace table.Genuine Expedia guest review
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