staff could not have been nicer they are real professionals. Room was very clean and comfortable, would definitely recommend staying here.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids Airport Dear Helen, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Kristan D. General Manager
"Great Place Hard to Find"
Very nice. Felt brand new. Had a hard time locating at night due to local sign ordinance. Got lucky on third pass and making a turn behind the Meijer.Genuine Hotels.com guest review
"sour staff stay away"
Arrived to check in had to wait 40 min even though it was after check in time. Pool had way to many chemicals and is half the size of the pictures. Staff was rude. Front desk staff was talking about me while I was standing in front of her waiting for the room. I won't be staying there again!Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids Airport Dear A verified traveler, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Kristan D. General Manager
"Nice for a Family Trip"
great location, right next to Meijer and I-96. Hotel was nice, pool was great! was able to check in early without any issues but the deadbolt on our room door didn't work and the breakfast was awful. Great for the price, we will definitely stay there again.Genuine Hotels.com guest review
"Great fun family getaway!"
Great suite. TV for kids, TV for us. Warm clean pool and hot tub. Wonderful clean room. Breakfast has lots of choices and was hot!Genuine Hotels.com guest review
"A nice hotel"
Other than no hot water in the morning ( it was fixed quickly) we had a wonderful stay.Genuine Hotels.com guest review
clean very comfortable beds nice pool friendly staffGenuine Hotels.com guest review
Staff was very friendly and the hotel was clean.Genuine Hotels.com guest review
Clean room, nice staff & great breakfast. As always Holiday Inn's have one of the best breakfast so you can imagine everyone wants to take advantage of it. This particular Holiday Inn seems to have too small of an area for the breakfast crowd. Seating was impossible and the layout made it hard to get to some items. Other than that our stay was perf […] ect. Read moreGenuine Hotels.com guest review
"Great for families!"
We stayed here with our four children (ages 1, 3, 6, and 9) in a 2 bed suite. With two beds and a pull out couch, we all fit comfortably in the room without a roll-away bed. The kitchenette was great with cupboards, a sink, and a little counter space in addition to the minifridge and microwave. The best part about the room was that the sitting area […] was separated from the rest of the room by the bathroom and kitchenette so the adults could enjoy lights, TV, and quiet conversation without disturbing sleeping children. The kids enjoyed the pool and the breakfast was one of the nicest free hotel breakfasts I've had. There was a nice selection of items. This hotel will be our first choice the next time we stay in the area. The main disadvantage is that it is a little hard to find since it's tucked down a side road that goes behind a large store. Read moreGenuine Hotels.com guest review
"A clean comfortable hotel"
Everything was fine, just one minor irritant in that the safe in the room failed to open both days when we came back and wanted to take our iPads out. But one time the evening shifhtfront desk manager came up, she was trained to open it.The other time, on the first shift, we had to wait 1/2 hour for the service person to come up. Other than that, nice […] comfortable rooms, nice breakfast and helpful staff. It is right off I-96. Read moreGenuine Hotels.com guest review
"1 day GR stay"
OkGenuine Hotels.com guest review
Very clean room, very comfortable bed! Stayed in a king bed suite, very nice room.Genuine Hotels.com guest review
"decent place to stay"
nice big room quiet could have been a little cleaner but not bad.Genuine Hotels.com guest review
Had 3 rooms at the hotel for family. One of the rooms had no heat!! Other than this, the place is a nice hotel. But no heat with 30 degree weather outside was completely unacceptable.Genuine Hotels.com guest review
Great stay! Fast internet! Relaxing hot tub! Clean room!Genuine Expedia guest review
"Nice stay in a decent hotel"
We had an enjoyable stay at the HIE. They were pretty consistent in all areas of service, however, i did notice some staining on the ceilings, sheet, and towels that were a bit concerning, but once they were replaced (except of course the ceiling) it was ok. Staff is friendly and the breakfast was slightly above standard.Genuine Hotels.com guest review
Only problem was I could hear the guest talking in the next room from midnight until about 3 am. Couldn't sleep well because of this. Walls don't seem to be soundproof enough.Genuine Expedia guest review
Nice and comfortable room. Good breakfast options. Friendly staff.Genuine Hotels.com guest review
Not good did not have room Available that i pirchased on hotels.com had to take a small bed. Did not like breakfast and the channel i actually needed to watch did not work the reason i came to grand rapids. I needed to watch a local channel In area and your cable did not allow viewing of a local channel So diappointing i wished i picked a different […] hotel. I felt i madea bad decision staying there! The only positive thing i can say is it was clean. Read moreGenuine Hotels.com guest review
"Decent stay with all the necessities"
This hotel fit all the requirements. Kitchenette, indoor pool, jacuzzi, convenient location, friendly staff, free breakfast, reasonable price and clean. Can't ask for more. Getting in and out is a little tricky due to its location behind the Meijer, but it's close to shopping, restaurants and the interstate. The room was spacious with an separate seating […] area which was very nice. Read moreGenuine Hotels.com guest review
"clean hotel, Nice staff"
The hotel was clean, staff was friendly. The location was strange, basically behind a meijer. Pool was nice and had accessibility for the handicapped to swim which I've never seen before. All in all nice stay at a good hotel. nothing amazing to report but nothing to complain about eitherGenuine Hotels.com guest review
"Nice but far from downtown"
Hotel was nice, hard to find. Need to put sign by entrance.Genuine Expedia guest review
"Front Desk Failed to provide shuttle for flight"
At Check-in I confirmed that there would be a hotel shuttle to the airport at 6:30 am (for an 8:00 am flight) When there was no shuttle at 6:30 am the Front Desk told me "The front desk people who checked you in must not have written down your request." I had to drive 10 miles round trip to drop off my son. The hotel offered an apology but no compensation […] - seemed to mostly focus on reporting the error of the employee to hotel management. Read moreGenuine Hotels.com guest review
"ok...for the price"
Dated and worn...staff was very nice and breakfast bar was good.Genuine Hotels.com guest review
WonderfulGenuine Hotels.com guest review
VERY GOOD EXPERIENCE, THE ROOM IS BIG AND VERY CLEAN AND NICE.Genuine Expedia guest review
"Great quality for the price"
I only stayed one night but it was a comfortable stay in a clean & well-maintained room. I would definitely return here to stay in the future. The only thing i was a little confused about was that I found someone had taken the Do Not Disturb sign off my door when I later returned to my room.Genuine Hotels.com guest review
fantastic. Staff very friendly and helpfulGenuine Hotels.com guest review
"We'll be staying again"
Was surprised that there was a kitchenette in the room. It made it easy to make dinners and a meal for our family reunion in the crock pot. There was a basketball court out back but not the grill I swear was mentioned in the description of the hotel I read. It's right next to a Meijer and a little further is a Biggby so I got my coffee fix. There's […] a new Tim Horton's in front of Meijer, too. Easy on and off the highway right by the hotel and shopping everywhere to the west of the highway. Read moreGenuine Hotels.com guest review
We were very pleased with the location. It was convenient to all the sites we wanted to visit. We always appreciate a refrigerator in the room and this also included microwave and kitchen sink. Another added plus were the paper plates, cups and plastic ware. We also liked the sitting area with sofa and additional TV. We'd definitely stay there agai […] n. Read moreGenuine Hotels.com guest review
great location for our planned activities to the Meijer sculpter gardens and Ford museumGenuine Expedia guest review
"Color run fun"
Rooms were very spacious & we had great service, & breakfast was delicious !!! Staff was very friendly & helpful. My only complaints were 1- the jacuzzi tub in the pool room was dirty and there was a hole on the bottom which you had to be careful not put your foot in. ( we did tell the staff at desk). 2-Also, We stayed on the 3 rd floor and from 130pm […] till 1130 pm there was 3 bags of garbage that sat just outside of the elevator and no one picked it up. It just wasn't appealing. However, We are currently making plans to stay there again & would recommend it to everyone who is visiting Grand Rapids. Read moreGenuine Hotels.com guest review
Everybody we encountered in the hotel was great...happy, courteous and professional. the rooms were clean, and set up efficiently for all six of us. Free breakfast was pleasing, something for everybody without going overboard. Pool and hot tub were clean, well stocked with towels. All in all, There was nothing Exceptional about this hotel...except everything […] worked, was clean and the staff was pleasant. we'll definitely be using them again! Read moreGenuine Hotels.com guest review
Very smelly rooms first day but then next day it was ok. Not the standard of holiday inn. Location is really good. Very near from shopping areas!Genuine Hotels.com guest review
We spent two nights here and would stay here again. The room had a king bed and separate sitting area and kitchenette, which was really nice to be able to spread our stuff out. The frig was handy in storing items from the cooler, and we used the kitchen to prep items for a picnic at the beach. The hotel was a little difficult to find, especially at […] night in an unfamiliar area, so I recommend looking at a map ahead of time instead of solely relying on your GPS; it felt like we were headed to Meijer, but the hotel is located behind. It was convenient to be able to stop at Meijer and Walmart to pick up items for the beach. One of the luggage carts was rickety and unbalanced. We paid a great price for the room; we stayed at another Holiday In Express later in the trip and paid more for less room amenities (I would maybe think the higher rate was for a better respective location, but the location of the other hotel wasn't that great, so I don't know why we paid more). Read moreGenuine Expedia guest review
Clean ... Great location ... Friendly staff ... Overall great experience.Genuine Hotels.com guest review
"Was not disappointed"
We took our 4 kids to Grand Rapids and needed a bigger room. This hotel was perfect. Some parts looked a little dated but everything was clean. And the pool and hot breakfast in the morning were nice extras. P.s. The beds were comfyGenuine Hotels.com guest review
"Value for Money"
It was great stay and Excellent Location if you want to explore Grand RapidsGenuine Hotels.com guest review
"The Best Hot Breakfast Buffet"
The Holiday Inn Express was clean, comfortable and affordable; complete with kitchenette, an extra pull out couch bed, a hot tub, indoor heated pool and large, hot buffet style breakfast. The only negative experience we had was trying to find the Holiday Express. It was near impossible, because it is located behind Comfort Inn motel (off of the street). […] There was a large tree with branches and foliage in front of the building that obscured the name on the building, so we thought it was a part of the other motel. The Holiday Inn Express does not have a sign out in front on the street. Once we found the Holiday Inn Express, we quickly forgot about our frustrations trying to locate it, because of its many enmities. It is located on 28th street, which is obviously one of the main thoroughfares in the area, because there were many restaurants, gas stations, retail stores and places of entertainment up and down the highway, spanning at least 10 miles in either direction. Read moreGenuine Expedia guest review
Nice hotel and accommodations. Room seemed big and set up well. Seemed to be newer and very clean.Genuine Expedia guest review
The building seems to be old with dark colored woodwork and carpets. It needed some updating, but over satisfactory. Bed very comfortable, breakfast average, shuttle to the airport timely and comfortable. Noisy, probably some other guests..but we could hear lots of noise through the walls. Staff were helpful.Genuine Hotels.com guest review
Great location with easy freeway access. Staff very friendly, always clean & well maintained. Very busy weekend, breakfast, hot, ready & well serviced. This is our 4th time at this location with our dog, will be back!!Genuine Hotels.com guest review
"Nice and Convenient"
I liked the hotel and the service we received but I did have a few things that bothered me. Cons: no holder for the toilet paper in our room, the hot tub had band aids and other things floating in it. We spilled some water on the carpet in our room and when we cleaned it up with a towel the towel came up very dirty. The shower curtain was falling off […] and resulted in the floor getting wet with every shower with five people showering daily there was no where to put the towels to dry. The Pros: Nice breakfast, there was a lot to choose from and they were really good at keeping it filled with how busy they were. The pool was nice and clean. The room was spacious. Right next to a HUGE Meijer so we were able to go pick up stuff we forgot at home, a variety of restaurants nearby. Considering there were so many young people in the hotel it was quiet. We couldn't hear anyone around us. I would likely stay here again. Read moreGenuine Hotels.com guest review
My company made the reservation at FULL price. When I arrived I was given a handicapped room with no reason being given.Genuine Expedia guest review
"Holiday Inn Stay..."
The hotel was clean and the people were friendly. We were told the pool was open till 11p for adults and when we arrived at 1030p there were all kinds of kids there splashing and being loud so we didn't stay long. When we got back to the room, we were unable to close the drapes (at all) and slept horribly due to the outdoor lights that were streaming […] into our room. I wasn't aware we could have called for some kind of drape to be installed. Seems like drapes should be a give in at each room I think. When I mentioned it to the front desk in the morning she seemed unconcerned and said "sorry". I don't think I would return. At the very least she could have offered us a discount or something for our inconvenience. Disappointed. Read moreGenuine Hotels.com guest review
Staff was extremely friendly and helpful! We loved the layout of our room, the location was very close to airport and the shuttle was efficiently handled. If the need arises we will definitely stay there again.Genuine Hotels.com guest review
"spring break and pool temp closed"
pool was being maintenanced, on Spring break of all times! had to go across the parking lot to a smaller pool at a different hotel....inconvenient, to say the least! Also, the other hotel had a fire alarm go off while we were in the pool. so not happy!Genuine Expedia guest review
"good price for a good hotel"
If you just need a room for a night or two this hotel will suffice. The room was clean and well maintained. It is not within walking distance to restaurants or other points of interest. There are at least a dozen other hotels on 28th street in Grand Rapids that are much nicer for a few bucks more but price is what I used to make my decision.Genuine Expedia guest review
"Great place, great people"
My granddaughter is physically, and the staff went above and beyond making are stay a great experience. Everyone was do friendly, made us feel at home. Will stay there again!!Genuine Expedia guest review
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