All hotels in Grand Rapids, Michigan, United States of America
1 room, 2 adults
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5401 28th Street Ct Se, Grand Rapids, MI, 49546, United States of America, ‏‎855-239-9222
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4.2 / 5Excellent

Score breakdown (from 276 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.3
  • Comfort
    4.3
  • Condition
    4.1
  • Neighborhood
    4.3
4.0 / 5Excellent
"1 day GR stay"
Ok
Genuine Hotels.com guest review
1 night family trip Oct 3, 2014
Carl
US
5.0 / 5Outstanding
"Nice hotel"
Very clean room, very comfortable bed! Stayed in a king bed suite, very nice room.
Genuine Hotels.com guest review
1 night romance trip Nov 22, 2014
Julie
US
5.0 / 5Outstanding
"kid friendly"
We had a very good stay with our kids in this kid friendly hotel, enjoyed swimming, breakfast and close to shops.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel"
Well i loved it the hotel has an in door pool. The room had a couch wth a tv and it had a mini kitchen. I really loved. Def going back to holiday inn hotels.
Genuine Expedia guest review
Other trip Nov 20, 2014
ivis
US
5.0 / 5Outstanding
"Nice Suite for a sister shopping weekend"
Comfortable, spacious, and clean. It had everything we needed.
Genuine Expedia guest review
Other trip Nov 20, 2014
Barbi
US
4.0 / 5Excellent
"decent place to stay"
nice big room quiet could have been a little cleaner but not bad.
Genuine Hotels.com guest review
1 night family trip Nov 15, 2014
Mike
US
3.0 / 5Good
"No heat!"
Had 3 rooms at the hotel for family. One of the rooms had no heat!! Other than this, the place is a nice hotel. But no heat with 30 degree weather outside was completely unacceptable.
Genuine Hotels.com guest review
1 night family trip Nov 1, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Stay!"
Great stay! Fast internet! Relaxing hot tub! Clean room!
Genuine Expedia guest review
Other trip Oct 22, 2014
A Traveler
US
4.0 / 5Excellent
"Nice stay in a decent hotel"
We had an enjoyable stay at the HIE. They were pretty consistent in all areas of service, however, i did notice some staining on the ceilings, sheet, and towels that were a bit concerning, but once they were replaced (except of course the ceiling) it was ok. Staff is friendly and the breakfast was slightly above standard.
Genuine Hotels.com guest review
2 night family trip Oct 17, 2014
Carlos
US
4.0 / 5Excellent
Only problem was I could hear the guest talking in the next room from midnight until about 3 am. Couldn't sleep well because of this. Walls don't seem to be soundproof enough.
Genuine Expedia guest review
Other trip Oct 16, 2014
David
US
5.0 / 5Outstanding
"nice stay"
Nice and comfortable room. Good breakfast options. Friendly staff.
Genuine Hotels.com guest review
2 night family trip Oct 3, 2014
stacey
US
2.0 / 5Fair
"Holday inn"
Not good did not have room Available that i pirchased on hotels.com had to take a small bed. Did not like breakfast and the channel i actually needed to watch did not work the reason i came to grand rapids. I needed to watch a local channel In area and your cable did not allow viewing of a local channel So diappointing i wished i picked a different hotel. I felt i madea bad decision staying there! The only positive thing i can say is it was clean.
Genuine Hotels.com guest review
1 night business trip Oct 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Decent stay with all the necessities"
This hotel fit all the requirements. Kitchenette, indoor pool, jacuzzi, convenient location, friendly staff, free breakfast, reasonable price and clean. Can't ask for more. Getting in and out is a little tricky due to its location behind the Meijer, but it's close to shopping, restaurants and the interstate. The room was spacious with an separate seating area which was very nice.
Genuine Hotels.com guest review
3 night family trip Oct 4, 2014
A Traveler
US
4.0 / 5Excellent
"clean hotel, Nice staff"
The hotel was clean, staff was friendly. The location was strange, basically behind a meijer. Pool was nice and had accessibility for the handicapped to swim which I've never seen before. All in all nice stay at a good hotel. nothing amazing to report but nothing to complain about either
Genuine Hotels.com guest review
1 night trip Sep 20, 2014
A Traveler
US
4.0 / 5Excellent
"Nice but far from downtown"
Hotel was nice, hard to find. Need to put sign by entrance.
Genuine Expedia guest review
Other trip Sep 8, 2014
A Traveler
US
2.0 / 5Fair
"Front Desk Failed to provide shuttle for flight"
At Check-in I confirmed that there would be a hotel shuttle to the airport at 6:30 am (for an 8:00 am flight) When there was no shuttle at 6:30 am the Front Desk told me "The front desk people who checked you in must not have written down your request." I had to drive 10 miles round trip to drop off my son. The hotel offered an apology but no compensation - seemed to mostly focus on reporting the error of the employee to hotel management.
Genuine Hotels.com guest review
1 night trip Sep 6, 2014
Cinelliman
US
3.0 / 5Good
"ok...for the price"
Dated and worn...staff was very nice and breakfast bar was good.
Genuine Hotels.com guest review
2 night trip Aug 30, 2014
Josh
US
5.0 / 5Outstanding
Wonderful
Genuine Hotels.com guest review
2 night trip Aug 30, 2014
John
US
5.0 / 5Outstanding
"NICE HOTEL"
VERY GOOD EXPERIENCE, THE ROOM IS BIG AND VERY CLEAN AND NICE.
Genuine Expedia guest review
Other trip Sep 2, 2014
JUAN
US
5.0 / 5Outstanding
"Great quality for the price"
I only stayed one night but it was a comfortable stay in a clean & well-maintained room. I would definitely return here to stay in the future. The only thing i was a little confused about was that I found someone had taken the Do Not Disturb sign off my door when I later returned to my room.
Genuine Hotels.com guest review
1 night trip Aug 18, 2014
A Traveler
US
5.0 / 5Outstanding
fantastic. Staff very friendly and helpful
Genuine Hotels.com guest review
1 night trip Aug 26, 2014
A Traveler
US
5.0 / 5Outstanding
"We'll be staying again"
Was surprised that there was a kitchenette in the room. It made it easy to make dinners and a meal for our family reunion in the crock pot. There was a basketball court out back but not the grill I swear was mentioned in the description of the hotel I read. It's right next to a Meijer and a little further is a Biggby so I got my coffee fix. There's a new Tim Horton's in front of Meijer, too. Easy on and off the highway right by the hotel and shopping everywhere to the west of the highway.
Genuine Hotels.com guest review
3 night family trip Aug 15, 2014
Colleen
US
5.0 / 5Outstanding
We were very pleased with the location. It was convenient to all the sites we wanted to visit. We always appreciate a refrigerator in the room and this also included microwave and kitchen sink. Another added plus were the paper plates, cups and plastic ware. We also liked the sitting area with sofa and additional TV. We'd definitely stay there again.
Genuine Hotels.com guest review
1 night trip Aug 8, 2014
Mary
US
5.0 / 5Outstanding
"nice hotel"
great location for our planned activities to the Meijer sculpter gardens and Ford museum
Genuine Expedia guest review
Other trip Aug 10, 2014
ron & barb
US
5.0 / 5Outstanding
"Color run fun"
Rooms were very spacious & we had great service, & breakfast was delicious !!! Staff was very friendly & helpful. My only complaints were 1- the jacuzzi tub in the pool room was dirty and there was a hole on the bottom which you had to be careful not put your foot in. ( we did tell the staff at desk). 2-Also, We stayed on the 3 rd floor and from 130pm till 1130 pm there was 3 bags of garbage that sat just outside of the elevator and no one picked it up. It just wasn't appealing. However, We are currently making plans to stay there again & would recommend it to everyone who is visiting Grand Rapids.
Genuine Hotels.com guest review
2 night trip Aug 2, 2014
G. Smith
US
4.0 / 5Excellent
Everybody we encountered in the hotel was great...happy, courteous and professional. the rooms were clean, and set up efficiently for all six of us. Free breakfast was pleasing, something for everybody without going overboard. Pool and hot tub were clean, well stocked with towels. All in all, There was nothing Exceptional about this hotel...except everything worked, was clean and the staff was pleasant. we'll definitely be using them again!
Genuine Hotels.com guest review
2 night family trip Jul 25, 2014
Jessie
US
1.0 / 5Poor
Very smelly rooms first day but then next day it was ok. Not the standard of holiday inn. Location is really good. Very near from shopping areas!
Genuine Hotels.com guest review
1 night family trip Jul 26, 2014
A Traveler
US
5.0 / 5Outstanding
There were two adults and four children sharing a suite for two nights. We found it clean and comfortable. We had to bring breakfast back to our room as the dining room was crowded. The only big disappointment was that we were told the pool didn't open until 11, but later found out it opened at 8.
Genuine Venere guest review
Other trip Jul 19, 2014
A Traveler
US
5.0 / 5Outstanding
"Spacious room"
We spent two nights here and would stay here again. The room had a king bed and separate sitting area and kitchenette, which was really nice to be able to spread our stuff out. The frig was handy in storing items from the cooler, and we used the kitchen to prep items for a picnic at the beach. The hotel was a little difficult to find, especially at night in an unfamiliar area, so I recommend looking at a map ahead of time instead of solely relying on your GPS; it felt like we were headed to Meijer, but the hotel is located behind. It was convenient to be able to stop at Meijer and Walmart to pick up items for the beach. One of the luggage carts was rickety and unbalanced. We paid a great price for the room; we stayed at another Holiday In Express later in the trip and paid more for less room amenities (I would maybe think the higher rate was for a better respective location, but the location of the other hotel wasn't that great, so I don't know why we paid more).
Genuine Expedia guest review
Other trip Jul 15, 2014
A Traveler
US
4.0 / 5Excellent
"Good Stuff!"
Clean ... Great location ... Friendly staff ... Overall great experience.
Genuine Hotels.com guest review
1 night trip Jul 8, 2014
A Traveler
US
4.0 / 5Excellent
"Was not disappointed"
We took our 4 kids to Grand Rapids and needed a bigger room. This hotel was perfect. Some parts looked a little dated but everything was clean. And the pool and hot breakfast in the morning were nice extras. P.s. The beds were comfy
Genuine Hotels.com guest review
2 night trip Jul 4, 2014
Rose
US
5.0 / 5Outstanding
"Value for Money"
It was great stay and Excellent Location if you want to explore Grand Rapids
Genuine Hotels.com guest review
2 night trip Jul 4, 2014
A Traveler
US
5.0 / 5Outstanding
"The Best Hot Breakfast Buffet"
The Holiday Inn Express was clean, comfortable and affordable; complete with kitchenette, an extra pull out couch bed, a hot tub, indoor heated pool and large, hot buffet style breakfast. The only negative experience we had was trying to find the Holiday Express. It was near impossible, because it is located behind Comfort Inn motel (off of the street). There was a large tree with branches and foliage in front of the building that obscured the name on the building, so we thought it was a part of the other motel. The Holiday Inn Express does not have a sign out in front on the street. Once we found the Holiday Inn Express, we quickly forgot about our frustrations trying to locate it, because of its many enmities. It is located on 28th street, which is obviously one of the main thoroughfares in the area, because there were many restaurants, gas stations, retail stores and places of entertainment up and down the highway, spanning at least 10 miles in either direction.
Genuine Expedia guest review
Other trip Jul 6, 2014
Amy
US
4.0 / 5Excellent
Nice hotel and accommodations. Room seemed big and set up well. Seemed to be newer and very clean.
Genuine Expedia guest review
Other trip Jul 3, 2014
A Traveler
US
4.0 / 5Excellent
"Maintenance"
The building seems to be old with dark colored woodwork and carpets. It needed some updating, but over satisfactory. Bed very comfortable, breakfast average, shuttle to the airport timely and comfortable. Noisy, probably some other guests..but we could hear lots of noise through the walls. Staff were helpful.
Genuine Hotels.com guest review
1 night family trip Jun 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Easy Access"
Great location with easy freeway access. Staff very friendly, always clean & well maintained. Very busy weekend, breakfast, hot, ready & well serviced. This is our 4th time at this location with our dog, will be back!!
Genuine Hotels.com guest review
1 night trip Jun 7, 2014
Heather
US
4.0 / 5Excellent
"Nice and Convenient"
I liked the hotel and the service we received but I did have a few things that bothered me. Cons: no holder for the toilet paper in our room, the hot tub had band aids and other things floating in it. We spilled some water on the carpet in our room and when we cleaned it up with a towel the towel came up very dirty. The shower curtain was falling off and resulted in the floor getting wet with every shower with five people showering daily there was no where to put the towels to dry. The Pros: Nice breakfast, there was a lot to choose from and they were really good at keeping it filled with how busy they were. The pool was nice and clean. The room was spacious. Right next to a HUGE Meijer so we were able to go pick up stuff we forgot at home, a variety of restaurants nearby. Considering there were so many young people in the hotel it was quiet. We couldn't hear anyone around us. I would likely stay here again.
Genuine Hotels.com guest review
2 night trip May 30, 2014
Katrina
US
3.0 / 5Good
My company made the reservation at FULL price. When I arrived I was given a handicapped room with no reason being given.
Genuine Expedia guest review
Other trip May 21, 2014
Jim
US
3.0 / 5Good
"Holiday Inn Stay..."
The hotel was clean and the people were friendly. We were told the pool was open till 11p for adults and when we arrived at 1030p there were all kinds of kids there splashing and being loud so we didn't stay long. When we got back to the room, we were unable to close the drapes (at all) and slept horribly due to the outdoor lights that were streaming into our room. I wasn't aware we could have called for some kind of drape to be installed. Seems like drapes should be a give in at each room I think. When I mentioned it to the front desk in the morning she seemed unconcerned and said "sorry". I don't think I would return. At the very least she could have offered us a discount or something for our inconvenience. Disappointed.
Genuine Hotels.com guest review
1 night trip Apr 25, 2014
A Traveler
US
5.0 / 5Outstanding
Staff was extremely friendly and helpful! We loved the layout of our room, the location was very close to airport and the shuttle was efficiently handled. If the need arises we will definitely stay there again.
Genuine Hotels.com guest review
1 night family trip Apr 4, 2014
J
US
3.0 / 5Good
"spring break and pool temp closed"
pool was being maintenanced, on Spring break of all times! had to go across the parking lot to a smaller pool at a different hotel....inconvenient, to say the least! Also, the other hotel had a fire alarm go off while we were in the pool. so not happy!
Genuine Expedia guest review
Other trip Apr 22, 2014
kim
US
3.0 / 5Good
"good price for a good hotel"
If you just need a room for a night or two this hotel will suffice. The room was clean and well maintained. It is not within walking distance to restaurants or other points of interest. There are at least a dozen other hotels on 28th street in Grand Rapids that are much nicer for a few bucks more but price is what I used to make my decision.
Genuine Expedia guest review
Other trip Apr 16, 2014
Richard
US
5.0 / 5Outstanding
"Great place, great people"
My granddaughter is physically, and the staff went above and beyond making are stay a great experience. Everyone was do friendly, made us feel at home. Will stay there again!!
Genuine Expedia guest review
Other trip Apr 13, 2014
Diana
US
4.0 / 5Excellent
It would have been nice to know the pool and hot tub were closed for repairs.
Genuine Hotels.com guest review
2 night business trip Apr 9, 2014
A Traveler
US
1.0 / 5Poor
"Not a High score."
The room condition itself was not an issue. But reading a card of amenities that were in kitchen, up to and including dish soap, few were present including trash bags. But there was some containers of what I assumed was sauerkraut left in the fridge. After placing food items in fridge I became aware of a strange sticky white substance. I washed the inside of fridge, my foods and the racks. I used food bags for garbage. The next morning I worked and came back late. I went to get towels as I had do not disturb signs in door. Told the front desk about issue and she offered to clean the room herself. I declined but was impressed and felt like it mattered.
Genuine Hotels.com guest review
2 night business trip Apr 8, 2014
A Traveler
US
5.0 / 5Outstanding
The hotel was very well taken care of. The pool and spa was very busy durring the weekend. However, overall we had a great time!
Genuine Hotels.com guest review
1 night trip Apr 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice Hotel on 28th Street Close to Meijer"
Rented (3) rooms on a Saturday. It was very busy in the small pool, being that it was the start of spring break. The room was very clean and the bed was comfortable. Only complaint would be that all the vending machines water bottles were sold out.
Genuine Expedia guest review
Other trip Apr 8, 2014
Renee
US
2.0 / 5Fair
"Review"
Chainsaws running all afternoon as workers were cutting down trees in the parking lot. Pool was not clean, hot tub was brown.
Genuine Expedia guest review
Other trip Apr 7, 2014
A Traveler
US
4.0 / 5Excellent
"Nice, clean hotel"
Nice room, great service!! Everything was clean and neat. The customer service was good. The pool area was clean. Plenty of parking. Comfortable beds. Lots of vending throughout the hotel. Rooms are big and had plenty of room for our family of 6. It was a very busy weekend when we stayed and the front desk people were very professional and accommodating. Overall this was a great hotel to stay at!
Genuine Expedia guest review
Other trip Mar 31, 2014
A Traveler
US
4.0 / 5Excellent
"holiday inn express review"
The hotel was very nice..our room was clean and very spacious. The only thing we didn't like was how small and sort of dirty the hot tub was.
Genuine Hotels.com guest review
1 night trip with friends Mar 22, 2014
A Traveler
US
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