"Wonderful Customer Service"
This hotel has wonderful customer service. We told John at the front desk that the heat in our room wasn't working and he quickly sent a maintenance person to fix it. He got it going to heat the room, but it still wasn't working perfectly so they gave us another room without us having to ask. I've had bad experiences with other hotel brands, so I was […] very happy with the staff's wonderful attitudes at this hotel. Both rooms were extremely clean and well kept and the breakfast was wonderful. Read moreGenuine Hotels.com guest review
"Needed a suite and it filled the bill very well"
Clean suite with fine quality appointments, nice pool and hot tub, good breakfast, decent price. Would stay again.Genuine Hotels.com guest review
"Very pleasant stay."
The exercise bike in the work out facility was quite cheap and didn't pedal very smoothly. Everything else was quite nice.Genuine Hotels.com guest review
Took my 6 and 3 year-old grandchildren for a sleepover. Had a great time in pool and relaxing in the room.Genuine Hotels.com guest review
"Very clean hotel with great service!"
We stayed here for a business trip, arrived earlier than expected and our room was ready. The staff was very friendly, and made checking in very easy. The breakfast was fresh every morning, and our hotel room was very well taken care of. Definitely would stay here again in the fufure!Genuine Hotels.com guest review
we were there for a long weekend, everything was great except our bathroom light went out and the maintenance guy could not fix it...but the manager was very nice to give a future night free for our inconvienance...overall i recommend this hotel.Genuine Hotels.com guest review
"Location was good"
The location was convenient for us, with easy on/off access to highway 96. Staff was friendly. Breakfast was good, but could use a larger area to sit and eat. We had to take our breakfast to our room both mornings we stayed. Once we checked in, we went to our room after our 2 hr drive to use the restroom and settle in. The bathroom toilet was disgusting. […] I called down to the front desk to ask if our room had been cleaned and was assured that it had been. They said they would send maintenance up to clean the toilet. They called back a few mins later to say he would be up after he finish fixing something in another room. He did show up and we waited 20 mins and he was still working on it, so we went to eat dinner. It was clean when we returned. However, my husband tried to use the microwave to warm up something and it didn't work, only beeped consistently. Which is probably why it was unplugged!! We called the front desk again and the maintenance man came up again to look at it. During this time we also realized that we had 2 tvs and 1 remote, so we asked him for another one. We went to the pool to swim while he looked at the microwave. When we returned to the room, there was another microwave sitting on the counter and another tv remote. The microwave did work, but also beeped continuously so it had to be kept unpluged. The remote didn't work. I gave up trying at this point. Beds were comfortable and we had a nice sleep. But everything needs updating!!! Read moreGenuine Expedia guest review
"Great stay, close to airport, dining"
Room was very nice, clean and quiet. Staff was friendly and very helpful. Breakfast worked perfect. Would stay again for sure.Genuine Expedia guest review
"Good hotel, location little weird"
Everything about our stay was great. The towel rack in the shower was a little weird, but other than it is tucked away behind a meijers store but still a great hotel.Genuine Expedia guest review
"Nice hotel, clean, could offer more though."
For anyone visiting this hotel, it is located right behind Meijer, easy to find with gps but the sign is tiny and right at ground level. The pillows were flimsy and the bed was pretty firm. I liked the sitting room area in room with the extra tv, made everyone happy. Could've used more towels. The hotel offered only a couple items if you forgot stuff, […] didn't even have hairspray or mouthwash. The pool was small for hotel size and very crowded. The breakfast was okay not much offered though and not good quality. It was a nice location, i don't know if i would stay again though. Read moreGenuine Expedia guest review
The staff was very friendly. The room was clean and comfortable. The kids swam in the pool and had fun. The only complaint I would have is the water pressure in the shower is not very good. But other that than I would recommend this hotel. The breakfast was good too.Genuine Hotels.com guest review
"Love it if you can find it"
The hotel and room were great. The indoor pool was super. Breakfast was good. The only hitch would be signage. How do you find the place hidden behind a Meijer store and a Country Inn? IF you can find it you will love it. Work on the signage and directions Holiday Inn!Genuine Hotels.com guest review
"A Good Stay"
We were in town for Frank Turner and needed a quiet place to hang for a bit before the gig. The suite was nice, clean, quiet and comfortable. Breakfast was nice. The only problem I had was that the Wifi was terrible. I would have gladly paid to upgrade Wifi had that option been available because I had several things I needed to take care of and couldn't […] because it kept cutting out. When you go to the front desk to report problems with Wifi, the answer should be "let me see what I can do to help" instead of "well, you're going to have to call this number because I can't do anything about it." Read moreGenuine Hotels.com guest review
Fast and friendly check in. The room was clean and updated. Pool was well-maintained and the right temperature. Conveniently located right next to Meijer. the rate was great. Hot breakfast, (including a hot pancake machine!)Genuine Hotels.com guest review
"Close to many eateries."
Good stay. Staff was very helpful and friendly. Would stay again.Genuine Expedia guest review
Excellent breakfast with large seating area. Everything was clean, well kept...nothing to complain about.Genuine Hotels.com guest review
Only problem we had was a very late night party in the hallway - took 2 calls to front desk to quiet it down 2 a.m.Genuine Expedia guest review
I enjoyed my stay and was very impressed with every aspect of the hotel. I was in for the Grand Rapids Regatta.Genuine Hotels.com guest review
"Great hotel for the money!"
This hotel was very nice, and clean. If I had to find something to complain about it would be that you have to slam the doors to get them to close, not something you wanna hear at midnightGenuine Hotels.com guest review
"Easy to go anywhere"
Overall I think the hotel is good given the location and the quality of the hotel. I was able to drive to the resort 20 miles south from Grand Rapids since it's close to 96 and other main roads. Not far from some nice local shops and mall.Genuine Hotels.com guest review
"A Gem of a Place"
Couldn't have been happier with our choice. Clean and quiet. Woukd stay here again and again.Genuine Hotels.com guest review
We couldn't get over how clean & nice this hotel was (from the rooms, to the pool and the lobby) and how helpful & courteous the staff was. Would highly recommend and will definitely stay at this hotel again when we're back in town.Genuine Hotels.com guest review
Response by Holiday Inn Express Hotel & Suites Grand Rapids Airport Obviously, we love to receive this kind of feedback and It will be my pleasure to relay your comments to my entire staff! I would also like to thank you so much for your recent patronage and for taking the time to share your thoughts online. I hope that we can welcome you back to the Holiday Inn Express Grand Rapids Airport again soon.
"Very nice hotel close to the Grand Rapid airport."
Front desk was friendly, room was very nice. Breakfast was a bonus; more fresh fruit would have been nice.Genuine Expedia guest review
"Hotel was nice, location a bit confusing."
Hotel was clean, staff friendly, was definitely a good deal. Centrally located to many restaurants. The location was confusing- was not located where pictured on the map on my phone, was hidden a bit. Overall I would recommend this hotel.Genuine Expedia guest review
The back door would not open with the key, staff told us to just pull hard, our room was next to the outside door.....anyone could come in any hour of the dayGenuine Expedia guest review
"Front desk personel were amazing."
Very friendly staff. Front desk person Megan went above and beyond for a minor issue that I had noticed. I told her she didnt need to do all she did, but she insisted and I really do appreciate that :). (And a thanks to her GM). Rooms were very spacious. Pool was nice. Breakfast was fulfilling w/a pancake maker which my children thought was awesome. […] We Will be staying here again in Oct :) Thanks Again!! Read moreGenuine Expedia guest review
Upon check-in the employees at the desk were fabulous..but throughout our 2 night stay we had some issues. POOL--the first night it was full of teenagers who were not supervised (softball teams) and they were loud and a bit rude. The second night when they were gone it was much better but the pool has extremely high chlorine and the hot tub was sudsy..needed […] cleaning. BREAKFAST--the first morning they ran out of cinnamon rolls (which is something guaranteed for guests) and another guest told me he asked staff about it and that the owner said they weren't making anymore for the morning..there were still plenty of hours left of breakfast. ROOM--was nice and large but our room had pipes that rattled in the ceiling when water or air systems were turned off and on in our room and others, the housekeeping staff left our comforter on the floor when they remade the room the second day and did not give us enough towels. STAFF--After the first night we went and talked over many of these concerns with desk staff and the staff was not receptive or kind to our concerns. Also at this time asked her for more towels for the pool and she said they didn't have many because staff had not done laundry that day..excuse me really? WIFI..horrible and slow and often didn't work at all. I have stayed at many HIE's and this was the worst stay we have had at one. Read moreGenuine Hotels.com guest review
"Near Airport and a walking distance to Miejers"
A comfortable and quiet staying. It was located behind the Country Inn. When we arrived at Country Inn, i said to myself..this is not the right one. Then we drove around and found out the Holiday Express was right behind the Country Inn. It is a walking distance to Meijers and inside of Meijers, there is a Starbucks store! Breakfast was plenty and good. […] Clean and large room. We are happy and satisfied with Holiday Express. Read moreGenuine Hotels.com guest review
We had a family reunion in Grand Rapids and we all flew in from all parts of the country. We needed to stay three days straight. The rooms were perfect and very comfortable . Everyday we returned to a cleaned, fresh room. Breakfast was good too. The thing that I appreciated the most was that our family members,as they arrived from the airport, were […] given a free shuttle to the Hotel and allowed to check in prior to check in time. We had no worries all weekend and we had a wonderful weekend! Thanks to the staff of the Holiday Inn Express Hotel & Suites Grand Rapids Airport !!!! Read moreGenuine Expedia guest review
"Great Room with Everything I Needed"
The room was spacious and modern with two TVs and a fabulously comfortable king-size bed. Larger than normal bathroom with great water pressure and both rooms were super clean. I would recommend this hotel 100%.Genuine Hotels.com guest review
"Good for tired travelers - near airport"
Close to airport and offered shuttle service to airport and nearby restaurants. Comfortable beds. Good sized room with workspace table.Genuine Expedia guest review
"Happy from AZ"
My room had an unpleasant odor, other then that the stay was great!Genuine Hotels.com guest review
Typical Holiday Inn so I wasn't disappointed but it was just ok. The hot tub wasn't working which bummed me out because after a long day of travel I was looking forward to it. No restaurant in the hotel but a few near by. Comfortable and clean and hot breakfast.Genuine Expedia guest review
"grand rapids business trip"
The room was great, very clean and had a timely check in.Genuine Hotels.com guest review
I thought i book 2 rooms with queen beds, but when we got there the room had only double beds, to smal...The hotel was very hard to find. In behind a Meijer store and a comfot inn. I would not stay there again. Thank you Mr. CarrGenuine Hotels.com guest review
"the executive suite was excellant"
no complaints about this hotel. everything was great.Genuine Hotels.com guest review
"Right next to Meijer's grocery store! But...."
The hotel was fine, but I prefer a stay at a Marriot, Hilton or better. The price was right and it wasn't a 3 star hotel as it states. The breakfast was very basic and the pillow are old and uncomfortable. Meijer's is in the same complex and it's right off the freeway. I will pay a little more next time and stay somewhere better, but it's not that I […] will not stay there again, but I rather fine a better atmosphere. I was there for only 1 night. Read moreGenuine Hotels.com guest review
Could not have asked for a better hotel. The front desk staff went out of their way to help us including printing maps to a few good spots to see fireworks. I would recommend this hotel if you are traveling with kids. even the breakfast had something for all of us. The room was very clean and the fridge work wonderfully (very important since I'm a breast […] feeding mom). Read moreGenuine Hotels.com guest review
"Close to Grand Rapids"
Was easy to travel to cities Grand Rapids and Holland.Genuine Expedia guest review
"Good, clean hotel"
Hotel was nice. The rooms were larger than we expected. Free breakfast was pretty good. Only down-side was the pool was small.Genuine Hotels.com guest review
Very comfortable, clean modern hotel. Absolutely no complaints. The only small issue is that the hotel's location was not that obvious from the main road. GPS takes you into the entrance in the back, where the signage is not great.Genuine Hotels.com guest review
If I had to rate this hotel from 1 to 10, I would give an 11! Very excellent place to stay,Genuine Hotels.com guest review
"Awesome Holiday Inn"
I don't know how old this Holiday Inn is, but it seemed brand new! We stayed in a suite that held 6 people for NINTY DOLLARS! It was clean and beautiful. Had a mini kitchen, 2 tv's....just a very very nice room. The staff was great and the breakfast went beyond what you normally get. Awesome stay!!Genuine Hotels.com guest review
"A weekend with friends"
I've only been to GR once and that was downtown, so I was scared the hotel would be too far away from downtown, but it was the perfect distance from everything. I really enjoyed our stay. The hotel was clean and had great service. I would go back.Genuine Hotels.com guest review
"a great place to stay"
The staff was extremely friendly and informational. The room was clean and neat, breakfast was good. We were just passing through for one night, but enjoyed our stay. A little bit difficult to find their entrance to the hotel though.Genuine Hotels.com guest review
"Great Place To Stay"
Excellent accommodations and service.Genuine Hotels.com guest review
staff was accommodating; pool area well-maintained; good breakfast; quiet roomGenuine Hotels.com guest review
"Nice, close to airport"
All was good except when we asked one day for a late cleaning..they only left washcloths: no kleenex or hand/bath towels..other than that..fine!Genuine Expedia guest review
Stayed for the shuttle service to the airport. The room was very nice, bed was comfortable. The lady who checked us in that evening was very friendly.Genuine Hotels.com guest review
Great stay. Everything up to snuff, Coffee was ready and hot at $30AM. Room spacious and free WiFi . Had new look and feel. Location a little hard to find as at the back of a shopping area but once found accessible to major roads and the City.I would stay there again. Business traveler.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )