GreatGenuine Hotels.com guest review
"Thumbs up for the service"
I booked 3 nights and ended up only staying for two nights due to family emergency. Staffs were really helpful and assisted me with early check-out even though it passed the normal check-out time for the day. They instructed me to contact hotel.com regarding billing issues. Service was fast and efficient. Bonus: skillet breakfast was really good. They […] rotate their breakfast items. Read moreGenuine Hotels.com guest review
Very clean and quiet and comfortable room. The only thing I didn't like was they did not have a breakfast buffet like they claimed in their website.Genuine Hotels.com guest review
"50th birthday stay"
Stay was great. Hotel had nice breakfast and was close to everything. Lacking was a hot tub. But very nice everyrhing else. A must stay!!Genuine Hotels.com guest review
I loved the room layout. It was just perfect. The only thing I wis he'd for was a dehumidifier since the air was very dry in the room. I would definitely stay at the Hyatt in the future. Oh and I also loved the slanted sides within the tub it was great for my feet.Genuine Hotels.com guest review
It was amazing and relaxing. Everyone was nice and helpful. We will absolutely be staying at this hotel again. Thank you for your courtesy and friendly staff.Genuine Hotels.com guest review
"Pefect as always!"
Awesome place to get away...as always!Genuine Hotels.com guest review
"very nice hotel"
The hotel was very nice and we loved the room. It was very quiet compared to other hotels where you usually hear everyone in the hallway. Employees were very nice. Had a nice breakfast buffet in the morning. Only negatives were that the pool was chilly and there were not very many TV channels to chose from. We would definitely stay here again.Genuine Hotels.com guest review
"Great place to stay"
Breakfast is fantastic. Great value and very clean.Genuine Hotels.com guest review
"Great stay - wanted to stay longer"
Rooms were really nice and rate was reasonableGenuine Hotels.com guest review
"close to attractions"
Dan who was the afternoon/evening desk clerk was so helpful and friendly. The breakfast was very good and lots to choose from. This hotel was close to the attractions we wanted to see.Genuine Hotels.com guest review
"Convient to Major Roads"
The hotel was satisfactory, however, the room was not cleaned, fresh towels beds made each day.Genuine Hotels.com guest review
"nice place to stay"
N/CGenuine Hotels.com guest review
EXCELLENT PLACE WILL STAY AGAIN!!!Genuine Hotels.com guest review
Convenient location, comfortable and clean room, friendly and courteous staff. Great stay!Genuine Hotels.com guest review
Hotel very clean and comfortable! The rooms were very nice. The only thing I would have to say negatively about this hotel is there weren't many cable channels to chose from. Also, we asked the hotel staff for suggestions on taxis and all suggestions were very bad. Not entirely hotels fault but do some research on suggestions they may provide to you […] as well. Overall very nice hotel! Would recommend this hotel to anyone Read moreGenuine Expedia guest review
"A beacon in the storm"
We were in Cleveland as my brother-in-law was having surgery for a dangerous brain tumor. After spending 8-10 hours every day at the hospital, for 4 days, the hotel was a blessing.Genuine Expedia guest review
"Nice to crash after a long day"
Everything was nice. Breakfast very convenient. Loved it. I'm staying again next time.Genuine Expedia guest review
"Nice overnight visit"
Nice little bar area and good breakfast buffet. Friendly staff. Stayed with 3 other couples before a visit to Rock & Roll Hall of Fame. One couple had a sconce fall off the wall as they entered the room. Staff promptly moved them to another room. Hotel is getting a little tired and might be ready for some renewal.Genuine Hotels.com guest review
Enjoyed our night. The free beakfast was more than pastries and cereal. Will stay again.Genuine Hotels.com guest review
Room was clean and comfortable. Staff needs a lesson in courtesy and helpfulness. I would tell any potential guest if want to feel welcome, go elsewhere.Genuine Expedia guest review
I love this hotelGenuine Hotels.com guest review
"Wonderful place to stay."
The place was very comfortable. With the sectional sofa we could relax and watch the big 42 inch tv and play on our electronics. Could not have been cleaner and the breakast bar was wonderful. Friendly staff.Genuine Expedia guest review
"Convenient and nice"
Everything about the hotel was very satisfactory. Good breakfast and other amenities. Pictures and other reviews about the hotel were very accurate. There were no surprises.Genuine Expedia guest review
Overall the hotel is very clean and convenient with many good eatery around. The only issue was a very slow wifi despite it being free.Genuine Hotels.com guest review
We were there early and instead of waiting few hours to check in, the receptionist lady was able to check us in earlier which gave us few hours extra to rest from the long trip. The room was very clean and huge with extra towels and pillows. It has two sinks which helped a lot in the morning when we were all getting ready for the long day. They serve […] breakfast but oh my, that is way more than breakfast - you can beat almost all of the breakfast places around like Denny's or IHOP. My favorite was oatmeal and cereal with cranberries and fresh fruit for desert. My friends had egg and ham sandwiches with orange juice and butter and jam on a white toast. They also have nice coffee, huge lobby for people to hangout or have small gatherings, pool, free parking...the list just goes on and on Read moreGenuine Hotels.com guest review
"Perfect for our trip"
Great hotel; second time in a Hyatt Place and won't be the last!Genuine Hotels.com guest review
"Nice hotel just off the interstate. Easy to get to"
The staff was very helpful and accommodating. Free breakfast is served daily. I was very pleased with the cleanliness. I would definitely stay there again.Genuine Expedia guest review
Very good hotel to stay in! Everything was clean and service was excellent.Genuine Hotels.com guest review
The first night had to deal with the leaking sink, non-functioning toilet siphon, and noisy air conditioner. Next morning hotel staff changed my room; this room was clean and nice but shower drain was clogged. Hotel served a good breakfast, and hotel staff were friendly. In the pool area, there was no shower or Jacuzzi.Genuine Expedia guest review
"Enjoyed our stay"
Hotel was newer and clean. This is a hotel you and your family could stay in for a few days at a time. Breakfast was one of the best that I've ever had. Staff was friendly and helpful. We were fortunate to have a room right by the indoor pool and the exits.Genuine Hotels.com guest review
"Nice clean rooms, with a decent size living room."
Clean room, nice seating area with partition. Friendly staff.Genuine Expedia guest review
"Great place to stay"
My only "complaint" is that I wish they had a bigger breakfast selection.Genuine Hotels.com guest review
"Good location/Good Service"
Everyone was very friendly at the hotel, and it was close to Downtown Cleveland. Also several good places to eat within short distance. Finally, breakfast offered was pleasant and offered kid friendly food.Genuine Hotels.com guest review
"We love to go back again"
Great experience and excellent breakfast. Clean room and the friendly staff.Genuine Expedia guest review
"Very nice place to stay"
Had a wonderful time, stay was as nice as could be. Highly recommend it. Rooms easily fit 5 people comfortably with nice sitting area that converts to a pull out bed. Close to all major highways, in the suburbs which reflected in the price of the room which was very fair. Included breakfast buffet was good but not great but it doesn't deter from the […] overall stay, More of a business hotel than leisure one but w/ indoor pool kids had a fun time Read moreGenuine Hotels.com guest review
Bath tub drain was very sluggish but it was repaired the next day. Breakfast buffet was good except that fresh fruit salad didn't taste fresh. They might have cut it and left it for a day or 2. Indoor pool was great.Genuine Hotels.com guest review
Excellent stay - staff very friendly - breakfast very good. Room was very comfortable and spacious.Genuine Hotels.com guest review
I've stayed at this hotel on numerous occasions and the staff here never disappoints. For the money buy far the best deal in town!Genuine Hotels.com guest review
"Not a happy camper...."
When I arrived I was told I had no reservation, I showed my fully paid reservation thru Hotels.com which still did not help and the clerk decided to call hotels.com which took for ever. I reminded the clerks to check a fax from hotels.com that might not have been entered which another clerk did and that was the case, all this took over two hours and […] no apology was given , instead I was told to hit the highway and get something to eat. Etc, etc. All in all a bad experience and this is not the first time with Hyatt. Read moreGenuine Hotels.com guest review
We loved it, the breakfast was GREAT. Staff was very friendly, room very comfortable.Genuine Hotels.com guest review
"Fantastic hotel and service!"
Clean hotel, friendly staff willing to go above and beyond, large rooms! Very happy and will definitely be back!Genuine Hotels.com guest review
"One night stay"
Very nice hotel. Was only in town one night but I will keep it in mind for a possible future visit.Genuine Expedia guest review
"Hall of Fame trip."
The hotel was pretty nice. The breakfast was really good. Also like the 24 hour door service. Maybe they could think about putting microwaves in the rooms. Also they need I site laundry facilities. Has two kids with us and sure could have used a laundry facility. Other than that it was a really good stay for us.Genuine Hotels.com guest review
"Happiness at The Hyatt Independence"
We were there from Atlanta for my daughter's graduation from Case Western Reserve University,and after the plane ride ,was looking for some rest and a little wind down in a cozy comfortable hotel..and the Hyatt Independence delivered. The entire weekend was great and very memorable.Genuine Expedia guest review
"Great overnight stay"
Great location , great hotel, great service and great breakfast!Genuine Hotels.com guest review
"Would love to return."
The hotel is newer and very nice. The staff was very helpful with places to visit and spots for lunch and dinner. It was clean, and the free breakfast was very good!Genuine Expedia guest review
Great room, pool, fitness room . Breakfast was fantastic. I'd stay againGenuine Hotels.com guest review
"Spacious room with a nice layout."
There were five of us staying in this room - 3 adults and 2 children. We had 2 queen bed and a pull out sofa. We had plenty of room, giving my two boys room to play. It was laid out well, with a small divider in between. It would have been nice if the divider was bigger but it served it's function. My kids loved the pool. The breakfast was by far one […] of the best I have ever been to. A nice spread, with lots of different options, including hot food - waffles, egg muffins, etc - which was different every day. I would highly recommend this hotel and really can't think of anything negative about it. Read moreGenuine Expedia guest review
Phenomenal hotel and staff!Genuine Hotels.com guest review
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