This is the second time we stayed. When we need a room near Cleveland we will stay again. My grandchildren were bummed because the pool was closed, but we knew ahead of time. The breakfast is nice and the pizza is good as well. There was a print out in the room with different restaurants and directions to each from the hotel. We ate at Harry's steak […] house twice. Very good and reasonable prices. Read moreGenuine Expedia guest review
Very clean, great breakfast, great neighborhood. Close to cleveland. 10/10Genuine Hotels.com guest review
We loved the two areas of the room. Our party of three was quite comfortable in the two double bed room. Hotel staff was courteous and helpful. It's location was perfect for us. We would definitely stay there again.Genuine Expedia guest review
"More than I expected"
Check in was very fast and the woman was very informative. The rooms were nice and spacious with modern furnishings. The bed was very comfortable and fresh. The only thing I noticed was a little mold on the shower curtain liner. Everything else was top notch and the continental breakfast was amazing.Genuine Hotels.com guest review
"always makes me happy"
I like this hotel so I prefer use this hotel if possible because good price with excellent breakfast and enough space room. I strongly recommend this hotelGenuine Hotels.com guest review
"Pleasant and Convenient."
Conveniently located, comfortable room that is nicely appointed.Genuine Hotels.com guest review
Was really disappointed to find out the pool was closed for both days of our stay. If that was open then I would of given them a 5. There should be some type of note that the pool is closed our a larger discount. Room service was great. Bed was comfortable.Genuine Hotels.com guest review
"Would definitely stay here again"
We enjoyed our stay at the Hyatt. The service and staff were prompt courteous and friendly. The rooms were nice.Genuine Hotels.com guest review
Nice rooms and staff was friendly. I would stay again.Genuine Expedia guest review
"Excellent mid-range hotel"
Everything perfect except the nit that lights over the sinks shined into the bed area if turned on at night. Great suite of a room, comfortable beds. Friendly service. Decent breakfast. A fine place to stayGenuine Hotels.com guest review
"Room was easy to relax in."
Plenty of hot water, great shower head, large bath towels, love the washcloths. Bed was so comfortable. Sheets and pillows cozy also. Real drinking glasses& coffee cups.Genuine Expedia guest review
Amazing!!!Genuine Hotels.com guest review
"Everything we needed"
Stay was very good. Room was comfortable and overall clean. Staff was very nice and helpful. A few of minor opportunities on a (1) found M&Ms in the top section of closet and (2) ordered a bacon chesse burger and no bacon was included and (3) the shower made a very lound noise when used.Genuine Hotels.com guest review
"Weekend stay with the kids"
Excellent front desk staff. Employees were all very helpful, efficient and friendly. I was a little disappointed, the sheets on my sons bed had brown spots on them which he noticed on the last day. Our bathtub had a few hairs in it but that was it. Overall room was spacious for the 5 of us. Breakfast was good and plentiful.Genuine Expedia guest review
Everything was great, there was 5 of us and we were all satisfied.Genuine Hotels.com guest review
Staff are nice, rooms are clean. Pool could be bigger and or more accessible for adults (always a ton of kids in the pool) Maybe designate 8pm to pool close for adults? Overall the hotel is nice. Like the living room/bedroom setup. Only thing I would suggest in addition to the pool comment above, would be to have bigger tubs in your rooms. Even an average […] height person would have a problem trying to stretch out and relax and take a bath. Either that or maybe have a couple Jacuzzi suites... Read moreGenuine Hotels.com guest review
We had a great stay. The pool was cold and needs updating butninthink that is scheduled for May. Thats the only issue I can think of for this hotel.Genuine Hotels.com guest review
"One of the cleanest hotels I have stayed at"
Very friendly staff. Had an issue with our toilet in our first assigned room, issue was resolved quickly and moved us to another room. The pool is a very nice size. The only negative was the bed was not great for my back whatsoever, the pullout was more comfortable. However, it is very rare for me to find a hotel bed that meets my comfort needs.Genuine Hotels.com guest review
"Nice Hotel. I would stay again for sure"
We stayed here for two nights. I chose it because it was reasonably priced and looked like a decent place to stay. I was slightly nervous because they put us in the room directly across from the elevator, but there was no extra noise at all. I was very impressed with the room. The bed was amazing. I would recommend it and would absolutely stay here […] again. Read moreGenuine Expedia guest review
The rooms were very comfortable & clean. The staff were very helpful with directions to area locations.Genuine Hotels.com guest review
We were very pleased with our room and stay. The only suggestion we would have is maybe softer sheets on the bed they were pretty scratchy. But then that's typical hotel linens so it was to be expected.Genuine Hotels.com guest review
"Hotel close to all restaurants"
Hotel was very nice,they just redid all rooms so very new smell in rooms, bathroom was a little small, room accommodated five adults nicely. No microwave in room.Genuine Expedia guest review
The staff was extremely helpful and friendly. There was a variety of items to chose from with the complementary breakfast. The room was spacious and clean. This hotel is centrally located to various restaurants and attractions in the Cleveland area. The only thing I was not completely satisfied with was the comfort of the bed. All in all, I would stay […] there again. Read moreGenuine Hotels.com guest review
Everything is new and clean. The staff was great. The breakfast was actually a hot breakfast and not just cereal an juice.Genuine Hotels.com guest review
Construction in the building remodeling hotelGenuine Hotels.com guest review
"I'll go again"
Beautiful room. Super nice place. If you don't want to go real far. You have almost everything you want in one place.Genuine Hotels.com guest review
"Nice hotel, crummy maintenance/customer service."
We have stayed at this hotel before and had a lovely visit. This time was sub-par. First, we were road weary and needed to rest, and we were told at check in that our room was in a quiet end of the hotel. Not so. After we unpacked, it sounded like they were renovating the room next door (pounding, etc.). If we hadn't explicitly been told that our room […] would be quiet, we might not have been as annoyed with the noise. Then, we reported to the desk that the ceiling by the bathroom was leaking (regular dripping, big puddle on the sink by our toiletries, which were soaked) and that the light in the bathroom burned out the second morning. We were assured that it would be addressed, and came back to a dark bathroom (too late to wait on another maintenance call). This meant we had to shower in the dark the next morning. For a hotel that was $109 before taxes, it shouldn't be too much to expect better attention. When I said so at check out, they offered us a bakery item, which we didn't want or need (I'm diabetic). Given the nature of the complaint, a discount on the bill or toward another stay would have been more appropriate. Not a good experience this time. There are other hotels nearby we might investigate for the next trip. We realize that stuff happens, but when it does, the guest deserves better attention. Read moreGenuine Expedia guest review
Hotel currently under remodel, but not at all disruptive (reason for the '3'). Easy, quick trip to downtown Cleveland. Comfy beds & spacious rooms. Breafast had good variety, but they did take it down at exactly 10:00! We could hear the kids upstairs running around, that would be about the only complaint we had.Genuine Hotels.com guest review
had good experience, easy to find, nice breakfast, pool could be warmer and they need a whirlpoolGenuine Expedia guest review
"Construction hurt an otherwise great hotel."
The hotel was very clean and the service was good. The rooms were great as well. The only issue was upon check in they asked what floor we would like, which shows they obviously had multiple rooms open. They put us in a room that seemed nice but around 8 a.m. the next morning construction started in the room next to ours. They ran for hours what sounded […] like a compressed air pump, and were also banging on the walls for long periods of time. Since there were other rooms open it was frustrating that the hotel would put us in that room. They moved us with little fuss but having to move our luggage half way through our vacation was an annoyance, and the staff was not very apologetic to putting us in a room that was clearly doomed from the start. Read moreGenuine Hotels.com guest review
"hall of fame rockers"
A little harder to get to various places in town than i thought it would be. In general the hotel was ok to good, but the breakfast was terrible. powdered eggs, processed spongey sausages, and that gravey just wasn't right. stick to the bagels or go out if you want a hot breakfastGenuine Hotels.com guest review
"Things that make you go HHMMMM...."
The room was acceptable. The noise all night long with loud voices and slamming doors was not. At 3:00 am I got out of bed to see what was going on and found people leaving and people knocking next door. Things that make you go HHMMMM....Genuine Hotels.com guest review
"Within 10 minutes of downtown Cleveland"
The bed was not comfortable and the shower drain backed up. Other than that it was as expected from a hotel.Genuine Expedia guest review
"Close to expressway - overall , a nice place"
Good staff - snow removal was subpar in bad weather. Hotel is under a facelift , overall nice place , would stay again.Genuine Expedia guest review
"Outstanding as always"
Never disappointed here. My regular place when visiting Cleveland Clinic. Close enough to drive and much better value than hotels closer.Genuine Hotels.com guest review
Overall, an excellent experience. Friendly staff, easy check in/out, comfortable and spacious room, delicious free breakfast.Genuine Expedia guest review
I'd really like to rate this hotel 2.5. I expected more from a hotel that carries the Hyatt name. The bathroom was small, the floor was not too clean and the ceiling had stains. The bedroom area was also very small. However, the living room area is large...which is great if you plan on entertaining guests in your room.Genuine Hotels.com guest review
Very convenient location. Friendly staff. All around great experience. I'll definitely be back.Genuine Hotels.com guest review
"Good area lots of resturants"
Poor room location. Across from elavator and one floor above noisy condensing unit outside window that ran all nightGenuine Expedia guest review
front desk super helpful.Genuine Hotels.com guest review
"Great Hotel close to must see Cleveland"
Close to attractions and restaurants. Great heated pool.Genuine Hotels.com guest review
Everything was great! Only complaint is the 24 hrs food service. If you order after a certain time you have to go the lobby to pick it up and the person at the desk is the cook.Genuine Hotels.com guest review
"3 night stay. Great value."
Everything was nice. Great deal from Expedia resulting in exceptional value for my moneyGenuine Expedia guest review
This place is very clean. Rooms are great. Service is fantastic. Breakfast is included. No omelettes but the rest is all there. Wi fi is fast. My wife and I streamed numerous movies without any delays. There are people at the front desk that are super nice and they are there all the time. Only a 10 min drive to Cleveland. Right next to highway. Few […] good restaurants within a 3 min drive Read moreGenuine Hotels.com guest review
great location close to the downtown area! great room size too!Genuine Hotels.com guest review
"Very nice hotel"
Hotel staff was very accommodating, room was beautiful, and breakfast offerings were great. We really enjoyed our stay here.Genuine Expedia guest review
"Close to quality restaurants, easy drive to sites"
Wonderful breakfast,pool was nice,staff was courteous. Rooms were clean and fresh.Genuine Hotels.com guest review
"Time to relax"
The room was so comfortable. I just needed a place to stay at because of the snow storm, but I decided to stay three nights instead. The entire staff was courteous, and the customer service was impeccable. I will definitely use this hotel again in the future.Genuine Hotels.com guest review
"New Years Eve"
My family and I enjoyed ourselves emmensly at this hotel on New Years Eve and New Years day. The staff was very polite and accommodating to our needs on New Years day as we celebrated my daughter's 1st b-day there. The breakfast had a great selection of food for everyone. I would recommend this hotel to all my friends and family!!!!!Genuine Hotels.com guest review
Building was old and furniture was worn. Bed was really comfortable no personal items in room but shampoo and conditioner.Genuine Hotels.com guest review
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