Staff are nice, rooms are clean. Pool could be bigger and or more accessible for adults (always a ton of kids in the pool) Maybe designate 8pm to pool close for adults? Overall the hotel is nice. Like the living room/bedroom setup. Only thing I would suggest in addition to the pool comment above, would be to have bigger tubs in your rooms. Even an average […] height person would have a problem trying to stretch out and relax and take a bath. Either that or maybe have a couple Jacuzzi suites... Read moreGenuine Hotels.com guest review
We had a great stay. The pool was cold and needs updating butninthink that is scheduled for May. Thats the only issue I can think of for this hotel.Genuine Hotels.com guest review
"One of the cleanest hotels I have stayed at"
Very friendly staff. Had an issue with our toilet in our first assigned room, issue was resolved quickly and moved us to another room. The pool is a very nice size. The only negative was the bed was not great for my back whatsoever, the pullout was more comfortable. However, it is very rare for me to find a hotel bed that meets my comfort needs.Genuine Hotels.com guest review
"Nice Hotel. I would stay again for sure"
We stayed here for two nights. I chose it because it was reasonably priced and looked like a decent place to stay. I was slightly nervous because they put us in the room directly across from the elevator, but there was no extra noise at all. I was very impressed with the room. The bed was amazing. I would recommend it and would absolutely stay here […] again. Read moreGenuine Expedia guest review
The rooms were very comfortable & clean. The staff were very helpful with directions to area locations.Genuine Hotels.com guest review
We were very pleased with our room and stay. The only suggestion we would have is maybe softer sheets on the bed they were pretty scratchy. But then that's typical hotel linens so it was to be expected.Genuine Hotels.com guest review
"Hotel close to all restaurants"
Hotel was very nice,they just redid all rooms so very new smell in rooms, bathroom was a little small, room accommodated five adults nicely. No microwave in room.Genuine Expedia guest review
The staff was extremely helpful and friendly. There was a variety of items to chose from with the complementary breakfast. The room was spacious and clean. This hotel is centrally located to various restaurants and attractions in the Cleveland area. The only thing I was not completely satisfied with was the comfort of the bed. All in all, I would stay […] there again. Read moreGenuine Hotels.com guest review
Everything is new and clean. The staff was great. The breakfast was actually a hot breakfast and not just cereal an juice.Genuine Hotels.com guest review
Construction in the building remodeling hotelGenuine Hotels.com guest review
"I'll go again"
Beautiful room. Super nice place. If you don't want to go real far. You have almost everything you want in one place.Genuine Hotels.com guest review
"Nice hotel, crummy maintenance/customer service."
We have stayed at this hotel before and had a lovely visit. This time was sub-par. First, we were road weary and needed to rest, and we were told at check in that our room was in a quiet end of the hotel. Not so. After we unpacked, it sounded like they were renovating the room next door (pounding, etc.). If we hadn't explicitly been told that our room […] would be quiet, we might not have been as annoyed with the noise. Then, we reported to the desk that the ceiling by the bathroom was leaking (regular dripping, big puddle on the sink by our toiletries, which were soaked) and that the light in the bathroom burned out the second morning. We were assured that it would be addressed, and came back to a dark bathroom (too late to wait on another maintenance call). This meant we had to shower in the dark the next morning. For a hotel that was $109 before taxes, it shouldn't be too much to expect better attention. When I said so at check out, they offered us a bakery item, which we didn't want or need (I'm diabetic). Given the nature of the complaint, a discount on the bill or toward another stay would have been more appropriate. Not a good experience this time. There are other hotels nearby we might investigate for the next trip. We realize that stuff happens, but when it does, the guest deserves better attention. Read moreGenuine Expedia guest review
Hotel currently under remodel, but not at all disruptive (reason for the '3'). Easy, quick trip to downtown Cleveland. Comfy beds & spacious rooms. Breafast had good variety, but they did take it down at exactly 10:00! We could hear the kids upstairs running around, that would be about the only complaint we had.Genuine Hotels.com guest review
had good experience, easy to find, nice breakfast, pool could be warmer and they need a whirlpoolGenuine Expedia guest review
"Construction hurt an otherwise great hotel."
The hotel was very clean and the service was good. The rooms were great as well. The only issue was upon check in they asked what floor we would like, which shows they obviously had multiple rooms open. They put us in a room that seemed nice but around 8 a.m. the next morning construction started in the room next to ours. They ran for hours what sounded […] like a compressed air pump, and were also banging on the walls for long periods of time. Since there were other rooms open it was frustrating that the hotel would put us in that room. They moved us with little fuss but having to move our luggage half way through our vacation was an annoyance, and the staff was not very apologetic to putting us in a room that was clearly doomed from the start. Read moreGenuine Hotels.com guest review
"hall of fame rockers"
A little harder to get to various places in town than i thought it would be. In general the hotel was ok to good, but the breakfast was terrible. powdered eggs, processed spongey sausages, and that gravey just wasn't right. stick to the bagels or go out if you want a hot breakfastGenuine Hotels.com guest review
"Things that make you go HHMMMM...."
The room was acceptable. The noise all night long with loud voices and slamming doors was not. At 3:00 am I got out of bed to see what was going on and found people leaving and people knocking next door. Things that make you go HHMMMM....Genuine Hotels.com guest review
"Within 10 minutes of downtown Cleveland"
The bed was not comfortable and the shower drain backed up. Other than that it was as expected from a hotel.Genuine Expedia guest review
"Close to expressway - overall , a nice place"
Good staff - snow removal was subpar in bad weather. Hotel is under a facelift , overall nice place , would stay again.Genuine Expedia guest review
"Outstanding as always"
Never disappointed here. My regular place when visiting Cleveland Clinic. Close enough to drive and much better value than hotels closer.Genuine Hotels.com guest review
Overall, an excellent experience. Friendly staff, easy check in/out, comfortable and spacious room, delicious free breakfast.Genuine Expedia guest review
I'd really like to rate this hotel 2.5. I expected more from a hotel that carries the Hyatt name. The bathroom was small, the floor was not too clean and the ceiling had stains. The bedroom area was also very small. However, the living room area is large...which is great if you plan on entertaining guests in your room.Genuine Hotels.com guest review
Very convenient location. Friendly staff. All around great experience. I'll definitely be back.Genuine Hotels.com guest review
"Good area lots of resturants"
Poor room location. Across from elavator and one floor above noisy condensing unit outside window that ran all nightGenuine Expedia guest review
front desk super helpful.Genuine Hotels.com guest review
"Great Hotel close to must see Cleveland"
Close to attractions and restaurants. Great heated pool.Genuine Hotels.com guest review
Everything was great! Only complaint is the 24 hrs food service. If you order after a certain time you have to go the lobby to pick it up and the person at the desk is the cook.Genuine Hotels.com guest review
"3 night stay. Great value."
Everything was nice. Great deal from Expedia resulting in exceptional value for my moneyGenuine Expedia guest review
This place is very clean. Rooms are great. Service is fantastic. Breakfast is included. No omelettes but the rest is all there. Wi fi is fast. My wife and I streamed numerous movies without any delays. There are people at the front desk that are super nice and they are there all the time. Only a 10 min drive to Cleveland. Right next to highway. Few […] good restaurants within a 3 min drive Read moreGenuine Hotels.com guest review
great location close to the downtown area! great room size too!Genuine Hotels.com guest review
"Very nice hotel"
Hotel staff was very accommodating, room was beautiful, and breakfast offerings were great. We really enjoyed our stay here.Genuine Expedia guest review
"Close to quality restaurants, easy drive to sites"
Wonderful breakfast,pool was nice,staff was courteous. Rooms were clean and fresh.Genuine Hotels.com guest review
"Time to relax"
The room was so comfortable. I just needed a place to stay at because of the snow storm, but I decided to stay three nights instead. The entire staff was courteous, and the customer service was impeccable. I will definitely use this hotel again in the future.Genuine Hotels.com guest review
"New Years Eve"
My family and I enjoyed ourselves emmensly at this hotel on New Years Eve and New Years day. The staff was very polite and accommodating to our needs on New Years day as we celebrated my daughter's 1st b-day there. The breakfast had a great selection of food for everyone. I would recommend this hotel to all my friends and family!!!!!Genuine Hotels.com guest review
Building was old and furniture was worn. Bed was really comfortable no personal items in room but shampoo and conditioner.Genuine Hotels.com guest review
"Holiday Get Away"
It was a small get away stay with the wife for the New Year's Holiday and festivities. It was a great room at a good price. The staff was friendly and the free breakfast made it easy for us. Will return again.Genuine Expedia guest review
The coffee mug in the room had brown gunk stuck to it. They served brown bananas and made sure it was covering over all the other fruits. This was done knowingly, which is why I feel this hotel is not recommended. We stayed at Hyatt Place in Chicago a week prior and it was absolutely perfect and that is why we decided to stay here vs other places. I […] was slightly disappointed. Read moreGenuine Expedia guest review
The staff was great. They were friendly and very helpful. The price was great for the hotel. I was very pleased with my selection. Having the sleeper sofa in the room was a great addition.Genuine Hotels.com guest review
"Close to downtown with a quiet location"
Our family reserved two double rooms to see the rock & roll hall of fame the next day. We all had fun, loved breakfast and both found time to exercise in the workout facility, which had dumbbells, elliptical, bike and two treadmills, all with there own tvs and iPod hookups. Have been here before and will be back anytime in Cleveland. Rocks!Genuine Hotels.com guest review
"All around good hotel"
Spacious, clean, and well-maintained rooms, and an inviting lobby/breakfast area. Good breakfast with many choices. Friendly, efficient staff.Genuine Hotels.com guest review
"Very pleasant stay"
Staff were really friendly and accomodating. Clean and comfortableGenuine Hotels.com guest review
"B+ Needs more seats and tables for breakfast"
Good rooms but very limited dinning for breakfast. The layout is very poor.Genuine Hotels.com guest review
"Too noisy the heating unit"
my heating unit was a bit too noisy. shame because the room was pretty nice.Genuine Hotels.com guest review
"lost "lost and found""
The rooms were great. The service checking in is very slow. We left an item in the room and called back to the hotel (1 hour later) and was told that the item was not in the room. We return for a second trip and again inqired about the item. We were told that they would check their lost and found. They never followed up and we felt like we were being […] told anything to get rid of us when we asked a second time. That incident combined with the long wait to check in and a meatless continental breakfast made this the last time we will use this hotel. Read moreGenuine Hotels.com guest review
"Would look elsewhere"
We stayed for 3 days. Room was not completely made up when we arrived, we had to finish the job. Bathroom door was broken, would not shut and stay closed, lock was also broken on the bathroom door. Phone also did not work in the room. We left one morning at 8am, returned back at 8pm only to find our room was not cleaned or made up at all, since the […] phone didn't work we had to walk down to inform the staff, who basically just brought us clean sheets. I have stayed at Hyatt's numerous times and this one was far below standards for them. Not a total dump but there are other Hotels in the area and I would recommend you check those out first. Read moreGenuine Expedia guest review
"decent for price"
Price was reasonable, free hot breakfast was good, pleasant atmosphere, staff courteous, pool decent. My only complaint was the room could have been a little cleaner. Sofa bed had dirty sheets on it when we opened it. Stayed 2 nights, secondd day we got no maid service, clean towels or emptied trash. Other than that, nice stay.Genuine Hotels.com guest review
"Good Hotel for Cleveland"
We found the hotel rooms to be spacious and clean , however the beds were not comfortable to us .Hotel indoor pool was nice, the kids enjoyed it very much. Breakfast was decent as well although packed on a Saturday morning . It took us 15 minutes or so to get to downtown. Overall it was a good experience.Genuine Hotels.com guest review
"Always a splendid choise"
Amazing. Love how all Hyatt places are the same layouts. Same food menus. Makes life easy. Rooms are huge. Lots of TV channels, was able to catch my football games. Decend pricing for what you get.Genuine Hotels.com guest review
"VERY DISAPPOINTED in this Hyatt experience"
The carpet appeared old and was not vacuumed in the elevator, hallway or in our room during our 2 night stay. The table was wiped off and the coffee pot was unclean and didn't appear to have ever been disinfected. And worst of all I was awakened to a live bug crawling on me on our first night. When I called down to the front desk to inform them of the […] bug, the person who answered had no comment or response. None at all. Read moreGenuine Hotels.com guest review
"close to where we wanted to be"
over all very niceGenuine Hotels.com guest review
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