"clevel and tip"
Great place! Loved our trip and the hotel was perfect!Genuine Hotels.com guest review
We came in for the weekend to visit the Rock and Roll Hall of Fame. We also visited one of 7 wineries in the area, drove for miles through a National forest and enjoyed an outdoor mall.Genuine Expedia guest review
We really liked this hotel.Staff was courteous and helpful.Enjoyed the morning buffet alot.Will book here again if i'm in the area.One of my top three hotel experiences ever.Genuine Hotels.com guest review
"A fabulous hotel!!"
The room was awesome! Very spacious and clean. Breakfast was great. Would stay again and would recommend to everyone.Genuine Hotels.com guest review
"Like this chain. Would pick again"
Very nice. Huge couches. Shower was weak but everything else terrific.Genuine Hotels.com guest review
"Great place for weekend get away"
Friendly staff. Great room comfy bed & clean. Nice breakfast tooGenuine Expedia guest review
"Quiet, clean, friendly staff"
I don't have a GPS so I had a difficult time finding the hotel. The staff was very accomodating. The room was clean and spacious with plenty of closet and counter space. Breakfast was hot and fresh with a lot of selections. The location felt very safe and since it is back off the main thorough fare it was also quiet. I was there for a week and I would […] definitely go back. Read moreGenuine Expedia guest review
"Basic overnight trip"
Necessary stay over for an early morning event. Spacious room, great TV, loads of vanity space. Very nice stay. Quiet heating system. Would not hesitate to stay again.Genuine Hotels.com guest review
"Pleasant place to stay."
My wife and I enjoyed our stay at the Hyatt. Our room was set up much like a small suite, with a small sink/refrigerator and a large screen tv. Breakfast buffet was better than most other hotels in the area.Genuine Expedia guest review
Hotel and everything great.Genuine Hotels.com guest review
Rooms are wonderful and staff is good. Easy to get on expressway to Cleveland, but still about 20 min away. Breakfast was a big disappointment on Saturday, as they were really busy, so they didn't make their usual breakfast sandwiches. They had watery, unappetizing scrambled eggs instead. I have stayed at hyatt place before and their more unique breakfast […] is a reason I choose it, so it was disappointing not to have that. Read moreGenuine Hotels.com guest review
We have stayed there many times. The hotel staff are always very courteous and helpful, the breakfast offered in the morning is the best of any free breakfast we have ever had, and it's very convenient to many things in the area.Genuine Hotels.com guest review
Very nice room set-up and good breakfast in the morning.Genuine Hotels.com guest review
"Great hotel. good location"
The hotel offered a nice complementary breakfast, which is unusual for a hotel of this class to do. Its location near the intersection of two major interstates is perfect for getting to almost anywhere in the Cleveland area. Lastly, there is a very good selection of restaurants around the hotel..Genuine Hotels.com guest review
Great spread for breakfast! Impressive! Everyone was very friendly. I loved the workout room! I'd come back!Genuine Hotels.com guest review
"Comfortable room - nice breakfast"
The room was very nice and comfortable. The separate seating area was a real plus. The morning buffet had excellent choices and the hot items were different from one day to the next. The only negative was our room was right across from the elevators which beeped every time someone got on or came off. I asked about changing rooms but there were none […] available. Read moreGenuine Expedia guest review
"Nice location to everywhere we wanted to go"
We had a college visit an it was nice to have a nice clean hotel to come to after a long ride and a lot if walking.Genuine Expedia guest review
"Hotel was fine, but staff was terrible."
I had no problem with the hotel itself. The location was easy access to downtown Cleveland was exactly what we were looking for. There are a lot of restaurants in the surrounding area. A movie theater only a couple of miles away. The rooms were spacious with a nice little living area and a separate area for the bed, which i always like. However, all […] of these comforts were negated by a staff that not friendly at all. Every time we asked someone a question, we were responded to as if we were such a chore. My girlfriend and I are really low key guests. In fact, we travel all of the time and in most cases we don't even get our room cleaned everyday, we just ask for fresh towels, and clean up everything else ourselves. When we expressed to them our disappointment in their customer service, they gave us the same deer in the headlights look they gave us when we asked them simple things like "could you tell me where you keep the luggage carts?" Called their corporate office, only to be told "well we can't do anything for you if you're not planning to stay with us again". I wasn't looking for them to do anything. They already had my money. I simply was trying to make them aware that their lack of customer service and the fact that they do not provide an atmosphere that is like a home away from home could cost them business in the future. The end. Read moreGenuine Expedia guest review
We were really pleased with the service at the hotel. There were a couple items we forgot and the hotel staff went out of their way (and quickly) to help us out. The breakfast was delicious and we couldn't believe the price... what a steal!Genuine Expedia guest review
It was nice and comfortable, room was very clean, unlike some other big chain hotels are going down, this hotel was very good for our stay. I would check in hwre again if i come c9me cross this this area.Genuine Expedia guest review
The computer was down and there was a line to check. Rather than that excellent stay!Genuine Expedia guest review
"quality and value"
everything was was pretty top notch. i would stay here again and recommend you to as well.Genuine Hotels.com guest review
Very comfortable and affordable...included breakfast was outstanding!Genuine Hotels.com guest review
Room was amazing and comfortable. One of the nicest hotels we have stayed in. Got a great deal on it as well. Very happy with overall experience.Genuine Hotels.com guest review
Very modern decor, friendly staff. Room very clean and modern.Genuine Expedia guest review
"Great short stay"
We had just an over-night stay for a college visit in Cleveland. Well appointed, comfortable, breakfast was delicious!Genuine Expedia guest review
"Great Hotel, not close enough to Cleveland"
Absolutely gorgeous hotel with great amenities. Perfect gym and delicious breakfast. Hotel is just not close enough to downtown Cleveland. Besides that, great room with a lot of space and I would definitely stay tree again. Shuttle will NOT take you to Cleveland.Genuine Hotels.com guest review
I have stayed at this hotel on several occasions. The staff is always friendly and ready to assist me. My favorite part is the breakfast. There is a nice variety of foods and drinks. At this time, I enjoy talking to the other hotel guests. I highly recommend this hotel to friends and family.Genuine Hotels.com guest review
"Awesome place clean and easy access to city"
Awesome time , great room and location. I would deff stay here again. GO BILLS!Genuine Expedia guest review
The staff, except the front desk were great. Our room door ended up breaking, the batteries died to the card scanner. It took them over an hour to fix the problem. The front desk could have cared less about it and the maintenance people kept bringing new room keys instead of just changing the batteries like we suggested. The pool is also not heated […] and my infant son found it too cold to swim. Read moreGenuine Hotels.com guest review
"Will stay here again!"
The Hyatt Place is conveniently located near the city and the metro station. We appreciated the easy access to the interstate, the surrounding restaurants and the pleasant accommodations..Genuine Expedia guest review
It was a great place to stayGenuine Hotels.com guest review
Very nice room for our family of 5 for fair price Good breakfast and coffeeGenuine Expedia guest review
I was very impressed with the hotel and its amenities. I was really wowed with my stay. Definitely, I will be back and would recommend it to friends.Genuine Expedia guest review
Best in the area. Convenient to downtown, restaurants, shopping. I would absolutely choose this hotel first for future trips to the area.Genuine Hotels.com guest review
Staff was very friendly and helpful. The room and facilities were in very good condition. Given the cost, it was great value.Genuine Hotels.com guest review
"comfortable stay- just what we needed"
it was very comfortable. lovely room. near pool (yeah) the staff was very friendly and helpful. they cared for our every need with ease and grace. we needed a place to land before departing for the airport. we had comfortable beds, a place for my daughter to study, convenient and good shower, the quiet and beds allowed us a good nights sleep, the extensive […] breakfast nourished us before our flight. airport was close and easily accessible. good stay for all of our needs. Read moreGenuine Hotels.com guest review
"Better than a 3 star"
Great hotel! Updated and clean rooms. Breakfast was delicious and plentiful. Definitely would recommend.Genuine Hotels.com guest review
Would stay here again! Close to the highway/downtown. Very nice room!Genuine Hotels.com guest review
"Close to the Family Union We Were Attending"
We were disappointed in our stay due to the fact that when we returned to our room Saturday night it had not been cleaned. The bed wasn't made, fresh towels were not left, the waste baskets had not been emptied. Had to call down to the front desk and it was at least an hour before someone showed up. We will not be staying at a Hyatt Place in the fu […] ture. Read moreGenuine Hotels.com guest review
The female receptionist when we checked in was very helpful and sincere. The room was clean, and classy. The bar looks small but has a wide variety of drinks, their margarita is the best. Great bed, comfortable sheets, slept like a babe. Breakfast buffet is the best tons of healthy selection, glad they were already opened at 0630.Genuine Expedia guest review
This is the second time we have stayed at this particular hotel and we will return again! Its location is perfect. It is close enough to downtown in order to make the ball games, visit the Rock and Roll Hall of Fame, or shop at Tower City without having to pay the higher prices of downtown hotels. This hotel is very clean and well maintained. The breakfast […] is awesome. It has the usual hotel breakfast items, but also has a selection of hot items that they continously make for you, such as waffles, french toast, and breakfast sandwiches. I find this much more appealing than fighting other guests for your turn at the make-it-yourself waffle irons at other hotels. Bottom line is: great price+great location+ great facilities+ friendly staff= happy returning guests!! Read moreGenuine Hotels.com guest review
"Great hotel great price great location"
HAD A GREAT TIME BEFORE THE END IF SUMMER HOTEL LOOKED GREAT GREAT PRICE WAS IN A GUD LOCATION AND BREAKFAST HAD A LOT OF OPTIONSGenuine Expedia guest review
"Really nice rooms and excellent free breakfast."
Nice big rooms and TVs. Free breakfast had nice assortment including hot items made by a chef I believe.Genuine Expedia guest review
The staff was very friendly, room clean with a nice layout. The complimentary breakfast was outstanding! I would recommend this hotel and will stay here the next time I am in the area.Genuine Hotels.com guest review
Very nice..wish I couldve stayed there a bit longer.Genuine Expedia guest review
Very pleasant experience, even though there was a convention of sorts the first two days.Genuine Expedia guest review
"Very comfortable room"
My husband and I stayed at this hotel overnight for a short getaway for his birthday. We love that the hotel is close to restaurants, shops, and movie theaters. It was a nice trip at a nice price for a quick overnight getaway.Genuine Hotels.com guest review
"very basic for a hyatt"
My sister and I stayed one night on our way through cleveland. Staff were friendly but not too knowledgeable when we asked for directions into cleveland proper in time for a dinner res. Rooms were adequate and clean. This hyatt has more of a holiday inn express feel to it but w premium coffee and to go food options; do it yourself, no frills.Genuine Hotels.com guest review
"An "OK" room, noisy AC/heat unit, Do (not) Disturb"
We stayed at this hotel as an evening get-away while we celebrated our anniversary. Upon arrival, the staff was friendly and professional. The room was "OK" ... clean enough I guess, but no real WOW factor. The heating/air conditioning unit was noisy. "Low cool" sounding like the until was going to take off. That was pretty annoying. And not to mention […] it didn't seem to make a lot of difference not matter what temperature setting we used. The real surprise came in the morning. We decided to have a lazy Sunday morning and sleep in. We had the "Do Not Disturb" sign on the outside door knob. I'm going to give them the benefit of the doubt and assume we just didn't hear housekeeping knock at the door. (Know where this is going?) Anyway, they opened the door and got an eyeful. LOL Fortunately, I'm not easily embarrassed. I guess because it was after 11am, they thought they could just walk in. Checkout time IS noon ... just sayin. ;-) Upon checkout, I told my story to the clerk. She was apologetic, but then said there was nothing she could do regarding a discount because Read moreGenuine Expedia guest review
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