"nice people, just a little updating need be done"
Staff was great. Rooms are a little tired, as was hallways/lobby. 28th st is crowded, but therefore lots of stuff in area.Genuine Hotels.com guest review
Lots of stuff in the surrounding area. Clean hotel, good breakfast, no complaints.Genuine Hotels.com guest review
Response by Comfort Inn Airport Friend - first and foremost, thank you so much for staying with us. We know there are several great options in Grand Rapids so appreciate you choosing us. Second - we appreciate the kind words you offered. Our goal is not just "no complaints" but happy and satisfied guests - lol. We hope you will visit us again in the future. Have a great week!
"Everything is good, except the internet..."
I stayed at the hotel for 6 days and I should admit that it was really neat. Clean room, great breakfast, good workout area. My only concern was the internet connection. It was either dead slow or dead. If you are on a business trip and rely on internet, this hotel mightn't help you.The sad part is even after notifying the front desk and the management […] , they didn't care. I sent couple of emails later to the management and it looks like those went to a black hole. Didn't expect this kind of acknowledgement or care given to customer's concerns from a hotel that was rated one of the best in 2010. Other than that, no complaints. Read moreGenuine Hotels.com guest review
Response by Comfort Inn Airport Friend - as an individual who stayed with us for almost a week your insights mean so much to us. Thank you for your kind words and for your very candid review of our property. We will make sure to pass you sentiments onto each of our department heads. In terms of the internet, we are thrilled to report we are having a brand new system put into place the second week of February. Again, thanks so much for the feedback. We hope to see you again sometime in the future. Take Care
"Will stay here again!"
Very nice place to stay, would definitely return. My only complaint would be that the Wi-Fi signal didn't reach to the room I was staying in. Other than that, very nice staff and the room was top notch for the price.Genuine Hotels.com guest review
Response by Comfort Inn Airport Friend - we truly appreciate your business and can't thank you enough for taking time to provide a summary of your experience. We are proud of our property and are very excited about the changes we are making to the hotel. One of the things that is being updated is the Wi-Fi. We should have a new system in place by the last week of January/First week of February. We believe this will help make people's stays even more enjoyable. Again, thank you for being our guest. We hope to see you again in the future.
"Good value, clean."
Good value. Very clean and ore upscale than I anticipated.Genuine Hotels.com guest review
Response by Comfort Inn Airport Northern Friend - the nicest compliment we can receive is that we are a good value. We might not be a 5-star hotel, but we believe we are one of the best values in Grand Rapids. We will definitely make sure to share your kind words with our department heads, especially our housekeeping manager. She takes great pride in making sure that the rooms are clean. We hope you are doing well up north and hope to see you again the next time you return to Grand Rapids.
"clean and convenient with excellent staff"
Great, just what i needed during a business trip. Cleanliness is my priority and the room was definitely clean.Genuine Hotels.com guest review
Response by Comfort Inn Airport Ohio friend - we are glad to know that you had a good trip to our location. Cleanliness is a top priority to us as well. We will make sure to pass your kind words onto our housekeeping staff. Have a great week!
"Nice staff and early breakfast!"
How great to stay at an airport hotel that recognizes a lot of folks fly out early...so breakfast starts at 4:30! Really kind staff, more than adequate facilities for the price.Genuine Expedia guest review
Response by Comfort Inn Airport Friend - as an airport property we know how stressful traveling can be. We are glad to hear you were able to take advantage of the early breakfast. We want our guests to start their trips with full bellies!. We hope things are well with you out in California. Happy Holidays!
"I Felt Very Well Taken Care Of"
All of the staff was friendly and extremely helpful to requests.Genuine Expedia guest review
Response by Comfort Inn Airport Wisconsin friend - thank you so much for the nice review you gave of our property. Milwaukee is a wonderful city with so many kind individuals that we take your compliment to heart. We will make sure to pass your review onto the rest of our staff. We hope things are well with you in Wisconsin. Have a great weekend.
Clean and relatively comfortable room. Very nice staff. But noisy (room to room and hallway noise).Genuine Hotels.com guest review
Response by Comfort Inn Airport John: Thank you for taking a few moments to provide a constructive review of our property. We are glad you found the room clean and the staff friendly. We will be sure to pass on your kind words to our dedicated housekeepers and our attentive staff. We want to apologize for the excessive noise. We do our best to monitor the noise volume in the hotel, and in the future, be sure to contact our front desk as they will do their best to accommodate your specific needs and requests. Again, thank you for the review, and have a great day!
The hotel was great. Friendly staff, great breakfast, room was very clean. Our TV in the room was not working properly and they quickly offered us a new room. The fitness room was nice also. would definitely stay again!!! Thank YouGenuine Hotels.com guest review
Response by Comfort Inn Airport Vicky: Thank you for your positive review of our property! We are glad you found all the amenities to your liking, especially our great fitness room! We are also glad the staff was able to accommodate and move your party after the television issue. We want our guests to feel welcomed and cared for, and we are glad we were able to make this adjustment for you! Again, thank you for the kind words and we hope to see you in the future! Have a great week!
It was great! The staff, who were excellent, definitely paid attention to detail. This will be my go-to hotel in Grand Rapids and I will probably stay here 5 or 6 times throughout the next year.Genuine Hotels.com guest review
Response by Comfort Inn Airport Dan: Thank you for taking time to write a review of our property! We absolutely love reading hotel reviews like this! Our staff loves hearing when guests notice that we really do go the extra mile! We look forward to seeing you many times over the next year (we love catching up with our regulars)! Have a great week, Dan, and see you soon!
"Great place to stay"
I have stayed several times at this motel while visiting family in GR. Always very friendly staff and clean throughout. Good complimentary breakfast. Convenient to several good restaurants and other shopping. For the quality the price is very reasonable. Recommend it highly.Genuine Hotels.com guest review
Response by Comfort Inn Airport Mr. Jackson: Thank you for writing such a great review of our property! We are so glad you found the staff to be kind, considerate, and accommodating. We are also glad that you took advantage of not only our great hot breakfast of eggs and sausages, but also the many local restaurants. As to the quality for the price, we absolutely agree! You just cannot beat the great amenities, cleanliness, and kindness for such a great price! We look forward to seeing you, as well as the guests you send our way in the future! Have a great week!
"nice hotel, close to shopping"
nice hotel, comfortable, clean, nice continental breakfastGenuine Expedia guest review
Response by Comfort Inn Airport Dear traveler, Thank you for your positive review of our hotel! We are pleased you made use of all of our great amenities. We know a clean and comfortable are the key ingredients to a satisfying hotel experience. We hope that you will come and see us again in the future!
It was an average decent hotel.Genuine Hotels.com guest review
Response by Comfort Inn Airport Dear Traveler: Thank you for taking a minute to provide a few words about your stay. We are glad you found all of our accomadations sufficiently meet your needs. We are always open to guest suggestions because they improve the experience for each successive guest. Next time you stay with us, we hope to hear some of you great constructive comments! We would love to see you in the future! Have a great day!
"Perfect for business trip"
Everything was very good. Good place to stay. Clean rooms and nice people working there.Genuine Hotels.com guest review
Response by Comfort Inn Airport Mitchell, Thank you for taking the time to review our property. We are glad you found the staff friendly and accommodating. We take pride in our customer service, and we will be sure to pass on your kind words to the rest of the staff. We will also pass on your praise to the housekeepers. They work diligently to keep the rooms clean and comfortable for our guests, and it is good to see their hard work does not go unnoticed. Again, thank you for your review, and we hope to see you for future business trips!
"Time for myself"
I enjoyed my trip. The staff was nice, the beds were amazing and the location was great.Genuine Hotels.com guest review
Response by Comfort Inn Airport Dear Guest, We want to thank you for providing a review of our property. We love the hospitality business because ti provides individuals with an escape; we know sometimes you "just need to get away for a bit." We are so glad you found the staff kind and the beds comfortable, as these two aspects truly make-or-break a hotel stay (we are also glad you took advantage of our great location)! Thank you again for your review, and we hope to see you again sometime soon!
Need plain oatmeal and healthier alt for snack at night.Genuine Expedia guest review
Response by Comfort Inn Airport Dear Guest, Thank you for taking time to review our property! We are glad you found your overall experience to be acceptable. We like your suggestion for a healthy evening snack, and we will be sure to discuss it at our next staff meeting. As to the oatmeal suggestion, Monday/Wednesday/Friday, we actually have a plain oatmeal bar where you can add your own ingredients. We hope that when you come back to see us again, you can satisfy all of your oatmeal cravings! Thank you again for your review, and have a great day!
"Affordable, nice people"
What a nice little stay! It wasn't top of the line, but it was relaxing and well maintained. For the price and location, you really can't beat this. Pet rate is $94/night and my dog did pretty well, there's ample room for walking around if your pet isn't a greyhound or something.Genuine Hotels.com guest review
Response by Comfort Inn Airport Ann Arbor Friend (Go Blue!!!) - thank you so much for reviewing your stay at our property. We know how challenging it can be traveling with a pet, so we are pleased to offer special pet rooms to guests. We are glad to know it worked out well for you. We hope things are well in Southern Michigan. Have a great weekend and stay warm!
What a great stay!!! Rooms were clean and comfortable. Bed was wonderful and breakfast was fabulous!!!!Genuine Hotels.com guest review
Response by Comfort Inn Airport Friend - clean and comfortable are two of the goals we strive to achieve with each guest. We are so pleased to know that you were happy with your experience. We would definitely agree on the breakfast. It is the most important meal of the day and we are happy to know you were able to begin the day with some tasty treats. We hope things are well with you and look forward to seeing you the next time you return to Grand Rapids. Have a great weekend.
"Ok, but would try another hotel first."
Pros - The hotel was easy to find. The staff was pleasant and accommodating to questions. The bed was comfortable. Cons - I stayed in a room with a King size bed. The room was the smallest one I've ever stayed in during any of my hotel stays. The set-up in the room made maneuvering even smaller luggage a challenge, especially when opening the door […] to enter the room. There was no turn-around space whatsoever. In order to shut the bathroom door, you had to back up past the toilet and then close the door because it wouldn't close otherwise due to how tiny the bathroom was. I am a smaller person and I could not imagine anyone much larger being comfortable. There were not ice machines on every floor as in most hotels. If there was, I couldn't find one, even after making an entire walk around the floor I stayed on. Must go to the first floor for your ice. The hotel was quiet for the most part; the only thing I could hear from time to time was the opening and closing of other patrons doors, but that is to be expected in any hotel. If I had to stay more than one night, I would have either asked for a larger room or moved to another hotel because I just didn't feel comfortable in such tight quarters. If I were to recommend this hotel, I would advise not to get a room with a king size bed...maybe the other rooms are bigger? Read moreGenuine Expedia guest review
Response by Comfort Inn Airport Traveler: Thank you for taking the time to write and extensive review of our property. First of all, we are glad you found the hotel with ease and you were greeted by our friendly staff. We take pride in our customer service, and our staff will be elated by your kind words. We apologize for not having ice machines on every floor. Our single ice-machine is on the first floor because it keeps down the noise volume for all the guests. We are taking into consideration your suggestion about the room layout, and potential changes. We want to make sure all of our guests are comfortable and happy. Thank you again!
Comfortable stay, good service, great breakfast.....safe surroundings.Genuine Hotels.com guest review
"suprised with joy!"
The receptionist was very friendly. The lobby had a funny smell but overall very clean and comfortable. I will definitely recommend it to my friends.Genuine Expedia guest review
Hotel was nice, service was good. Rooms were very clean and the beds were nice and comfy. Good stay for the price.Genuine Hotels.com guest review
"No Wi Fi"
Difficulties with the Wi Fi. Also cable channel TBS could not watch the Cardinals vs the Dodgers , I was not happy!Genuine Expedia guest review
Exellent hotel. I would stay there again.Genuine Hotels.com guest review
My one disappointment is that with a full house saturday night they ran out of breakfast at 9:30 when it was supposed to go to 11 :(Genuine Hotels.com guest review
"Dated Hotel - badly needs updating"
Hotel was smelly, carpets were old and the halls were dirty. The room was OK but badly needed updating. The breakfast was standard. Overall disappointing, but the location was good.Genuine Expedia guest review
NICE HOTEL. Quit, clean.Genuine Hotels.com guest review
"hotel parking was unacceptable"
The employees were Great!! location of hotel was fine. My room and hotel was clean and up keep was overall good. But all that was forgotten when my wife left to get us a late dinner and came back to NO parking at all.. She was told to park at the neighboring business, when she went next door to park there were no spots there either. had to park 2 blocks […] away at 1 am. Read moreGenuine Hotels.com guest review
very nice hotel, very nice peopleGenuine Hotels.com guest review
"good nights rest"
Comfortable beds. Nice staffGenuine Hotels.com guest review
"Nice basic room"
Bed was really great! The only thing disappointing was when we entered back side of building--door 3, it was dirty and smelly which then we were thankful the rooms were clean & "pleasing" . So with lower priced room we were satisfied with our overnight.Genuine Expedia guest review
"Immaculate and friendly"
The bed was perfect. Really comfortable. (I even looked at pillow labels with the thought of buying some like them.) Everything was really clean and fresh. We enjoyed our stay very much. Staff was super nice. Breakfast bar was good & staff very attentive.Genuine Expedia guest review
"Great night and wonderful breakfast"
hey very pleasant hotel did the clean quiet room and an outstanding breakfast in the morning. The price was also very reasonableGenuine Expedia guest review
The hotel is looking a bit rundown.The beds were comfortable and seemed clean.There was hair in the shower..Genuine Hotels.com guest review
"Great hotel - great price"
My bed was so comfortable! I was very happy with my stay here and would not hesitate to book with this hotel again. Staff was pleasant and I have no complaints about my room. The check out time of noon was a nice convenience, as well...didn't feel like I had to rush out first thing in the morning, like with most hotels. Lastly, the continental breakfast […] had a great selection - no need to plan breakfast out. Read moreGenuine Expedia guest review
"Nice hotel close to airport"
We had to add our grandson to the room as we only reserved it for two adults. The lady at the desk was very helpful and said she would get someone to bring a cot right up. She didn't act like we were bothering her with extra details. The room was very clean and also very quiet. The pillow selection on the bed was the best! We will stay here again when […] we visit our son. Read moreGenuine Expedia guest review
"Good location at a great rate"
Needed a room for a one night stay that was reasonable. This hotel really fit the bill and it had a good breakfast.Genuine Expedia guest review
Reception personnel much above the norm. Would definitely stay here again.Genuine Hotels.com guest review
Response by Comfort Inn Airport Herb, Thank you for taking a few moments to write such kind words about our staff. We believe customer service must be the number priority for our guests to have a calm, relaxing, and pleasant stay. We are glad you found the staff to provide this exact experience for you, and we will be sure to pass your kind words along to our entire staff. We hope to see you again soon!
Front Desk service was great. Very personal. Very informative.Genuine Hotels.com guest review
Everything was excellent about the hotel.Genuine Hotels.com guest review
When we arrived at the hotel we were not informed that the entrance was under construction, so it was a little confusing where to find the entrance and we had to park a little further away when we checked in. We made a booking for 2 rooms the day before we traveled and when we arrived at reception we were told by staff that one of the rooms was not […] ready as it had been used in the daytime and there was some confusion with our booking. They were very apologetic and gave us some water and snacks for compensation. We had to wait about 25 minutes for our second room to be ready and the staff were very attentive and made sure everything was to our satisfaction. Overall we had a very pleasant stay. Read moreGenuine Hotels.com guest review
"Nice hotel, good rate"
This hotel was nice. It was one of the only hotels in the area at last minute and rate was not high. Breakfast was good too. We would stay there again.Genuine Expedia guest review
Response by Comfort Inn Airport Traveler, Thank you for taking a moment to write a few words about your stay. We are glad we were able to accommodate you at a reasonable rate as all other hotels in the area were rapidly selling-out. Even during those peak times, we try to keep our rates honest and fair. We are also glad you were satisfied with our delicious breakfast of eggs and sausages. We look forward to seeing you again in the future.
"Staff members are great"
The overnight front desk agent (male) was fantastic! He gave me wonderful suggestions about the airport and timing of my arrival at the airport. I love the quotes and jokes placed around the hotel. Also, the breakfast was fantastic. I realize the construction impacts the aesthetics so I won't comment on the exterior looks. I was disappointed that my […] room was not cleaned at all on my final night. I had not indicated I did not want it cleaned. Read moreGenuine Expedia guest review
We were not expecting the hotel to be under construction! There was no mention of this in Expedia's info. We were likewise surprised that upon check-in we were handed a notification that we would have to be out of our rooms at 930 -1230 the following day so that new furniture could be installed! This was not mentioned in Expedia's info either. So basically, […] we paid (in advance to Expedia) for all three days/nights, but three hours on our first day we were basically inconvenienced--we didn't feel secure leaving anything in the room as workmen would be moving in and out...nor were we able to unpack our clothes and use the dresser, end tables, or desk the following morning... until the work was completed... upon our departure, the headboard had yet to be re-installed...we were asked to leave a credit card for incidental charges, but were not reimbursed for the hassle of the construction or the furniture replacement... one other note... since many of the construction workers were staying at the hotel, several of their vehicles took up parking places...that we had been guaranteed in our reservation... Read moreGenuine Expedia guest review
Currently being renovated. It's a decent property already so the upgrades should make it quite nice. I will stay again when in area.Genuine Hotels.com guest review
"Friendly staff, clean room, but a little old."
Very comfortable stay, nice staff and easy access to find.Genuine Expedia guest review
Response by Comfort Inn Airport Bob, Thank you for taking a moment to review our property. We are glad you found our hotel to be both comfortable, and accessible. We think our location just off the Interstate, on 28th Street, is one of the best in Grand Rapids. We are also glad you were pleased with the staff's attentiveness. We take pride in our customer service, and our staff will be pleased to hear your kind words. Thanks again, Bob; we hope to see you in the future!
It was a really great hotel. It had a great selection for their breakfast and we were so close to everything we wanted to do there. I will defiantly choose them again on my next trip!Genuine Hotels.com guest review
"Quick, comfortable, convenient"
Great pillows, great staff.Genuine Hotels.com guest review
Response by Comfort Inn Airport Valued Guest: Thank you for taking a moment to write such kinds words about our property. A comfy pillow is one of the most important factors in a good night's sleep, and we are glad you found our pillows up to your standards. We are also glad you found the staff friendly and accommodating. We will pass along the kind words to everyone on-board. Enjoy your summer!
"Nice hotel but WiFi poor"
The hotel itself was very nice,but the WiFi service was poor. This seems to be a problem with all of the Comfort Inns I stay at.Genuine Hotels.com guest review
Response by Comfort Inn Airport Valued Guest: Thank you for taking time out of your busy schedule to write a review of our property for it is only by guest feedback we can improve the hotel experience. We apologize for the Wi-Fi inconvenience. When the hotel reaches or nears capacity, the servers may occasionally slowdown, and we are sorry you encountered this problem. In your future stays, we suggest using out business center on the first floor as it always has the best internet connection. Apart from the Wi-Fi, we are glad you found the hotel up to your standards. We hope to see you again in the future.
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