"Comfort Inn GR"
Clean rooms. Great staff. Good breakfast. Airport shuttle was convinient. Hotel seems recently updated.Genuine Expedia guest review
Response by Comfort Inn Airport Traverse City Friend - on behalf of our entire staff, thank you so much for offering such a kind review of our property. We are glad to know you were able to take advantage of a variety of our accommodations. You were correct in your assessment, we are in the process of updating our property. Currently, we are redoing each of the rooms. The project should be done by the end of the summer. We hope it will make the property even stronger and more comfortable for the guests. Again, thanks for staying. We hope things are well with you up North. Take Care.
I always have a good experience at this hotel. The only problem was loud talking and running outside my room at 1:00amGenuine Hotels.com guest review
Response by Comfort Inn Airport Friend - thank you so much for letting us know that you have enjoyed your stays with us. We are so sorry about the noise issue you experienced. That must have been very frustrating. We do our best to keep things as quiet as possible. We hope things are well with you and would love to have you with us again sometime in the future. Take Care.
"nice people, just a little updating need be done"
Staff was great. Rooms are a little tired, as was hallways/lobby. 28th st is crowded, but therefore lots of stuff in area.Genuine Hotels.com guest review
Response by Comfort Inn Airport Friend - on behalf of our entire staff, thank you so much for offering candid feedback on your stay with us. We were thrilled to hear that the staff was friendly and helpful. In terms of the building, we are in the process of updating things now. We have a capital project that we hope will be completed at the end of the summer. We are excited about the updated look and feel. Again, thanks so much for staying with us. We hope to see you again in the future.
"Noisy, thin walls!"
We could hear EVERYTHING in the next room, all the way to the fingers scratching their sheets! We did not dare make any sounds for fear they could hear us, too! Are the condition of your wall made of paper???!! Also, breakfast was closed too soon! Why does it close down by 9:30 am?Genuine Expedia guest review
Response by Comfort Inn Airport Grand Rapids Visitor - first and foremost thank you so much for your candid response. We truly take the guest comments to heart and build many of our plans of guest insights. In regard to your question, our breakfast actually runs two hours longer than most comparable properties. Our breakfast begins at 4:30 in the morning in order to accommodate the huge percentage of our guests that travel to and from the airport. We do review these policies on a regular basis and will discuss your insight as a part of our next meeting. Again, thank you so much for staying and for offering feedback. We hope you are well and are staying warm these last few weeks of winter. Take Care
We had a nice stay. It is not our usual place to stay in GR but we decided it was a good substitute.Genuine Expedia guest review
Response by Comfort Inn Airport Friend - thank you for the nice compliment. There are many wonderful hotels in Grand Rapids and we are glad you were able to visit our property. Hopefully we can see you again sometime in the future. Take Care.
Very close to food and things to do. Short ride to the airport. The breakfast was nicely done. Our room was quite warm and we ended up turning on the coolers. The outside temp was well below freezing, there was no wall control for temp.Genuine Expedia guest review
Response by Comfort Inn Airport Grand Rapids visitor - on behalf of our entire staff, we would like to thank you for taking time to offer feedback on your experience with us. Your insights definitely reflect the insights we have received from other guests. It has been such a crazy winter. We do our best to turn on the heaters before guests arrive in order to ensure that the rooms are warm. We definitely apologize if it was a little too warm. Again, thank you for staying. We hope you are doing well these last few days of winter. Take Care
"Great Value and Experience!"
The service and bedding at this hotel were exceptional given the price. The 'continental' breakfast was quite a spread including waffle maker, juices, eggs, sausage. Although it is slightly out of downtown area, didn't take long to get there and would definitely stay there again!Genuine Expedia guest review
Response by Comfort Inn Airport Traveling Friend - thank you for the kind words you offered. We do our best to be a great value and your kind words were encouraging to read. Grand Rapids is a great city and we are very fortunate to be located in a great spot of visiting several hot spots in the area. Also, thanks for the insights on breakfast. Our attendant will be very pleased by your compliment. We look forward to seeing you the next time you return to Grand Rapids. Stay warm!!!
Lots of stuff in the surrounding area. Clean hotel, good breakfast, no complaints.Genuine Hotels.com guest review
Response by Comfort Inn Airport Friend - first and foremost, thank you so much for staying with us. We know there are several great options in Grand Rapids so appreciate you choosing us. Second - we appreciate the kind words you offered. Our goal is not just "no complaints" but happy and satisfied guests - lol. We hope you will visit us again in the future. Have a great week!
"Everything is good, except the internet..."
I stayed at the hotel for 6 days and I should admit that it was really neat. Clean room, great breakfast, good workout area. My only concern was the internet connection. It was either dead slow or dead. If you are on a business trip and rely on internet, this hotel mightn't help you.The sad part is even after notifying the front desk and the management […] , they didn't care. I sent couple of emails later to the management and it looks like those went to a black hole. Didn't expect this kind of acknowledgement or care given to customer's concerns from a hotel that was rated one of the best in 2010. Other than that, no complaints. Read moreGenuine Hotels.com guest review
Response by Comfort Inn Airport Friend - as an individual who stayed with us for almost a week your insights mean so much to us. Thank you for your kind words and for your very candid review of our property. We will make sure to pass you sentiments onto each of our department heads. In terms of the internet, we are thrilled to report we are having a brand new system put into place the second week of February. Again, thanks so much for the feedback. We hope to see you again sometime in the future. Take Care
Ideal location for my needs....And a terrific value!!!!Genuine Expedia guest review
Response by Comfort Inn Airport Hotel guest - thank you so much for your kind words. We like to think that we are a good value and we would agree we are in a great location (so many fun things to do in Grand Rapids!!!). We hope to see you again in the future. Have a great week!!!
"Closer to an upper scale place..."
Stranded at the airport after a flight cancel, I stayed here based on reviews. Not only did they shuttle me to and from the airport in sub zero snowing conditions, but the hotel is better than your standard budget hotel. The staff was friendly, helpful, and they have a deal with Carrabbas next door for a discount appetizer(which I didn't know about […] until later, but no worries) I liked staying here more than I did at a Hilton the next night. Read moreGenuine Expedia guest review
Response by Comfort Inn Airport Friend - we are so glad to hear you had a pleasant stay with us. The inclement weather caused havoc to many travelers so it is comforting to know that your stay with us was a pleasant one. We hope to see you again sometime in the future. Have a great weekend and stay warm!
"Comfortable place to stay"
Overall, I liked the hotel, and the staff was nice. The people who picked me up from the airport and dropped me off were very helpful.Genuine Expedia guest review
Response by Comfort Inn Airport Grand Rapids visitor - thank you so much for taking time to provide feedback on your recent stay with us. We are glad to know that the staff was friendly and pleasant to interact with. We do our best to make everyone feel welcome and were glad to read that we succeeded in your case. We are pleased to let you know that we are in the process of updating the rooms. We get some new furniture and curtains in the early spring and will be repainting many of the rooms as well. Once again, thank you for staying. We hope you have a pleasant weekend.
"Will stay here again!"
Very nice place to stay, would definitely return. My only complaint would be that the Wi-Fi signal didn't reach to the room I was staying in. Other than that, very nice staff and the room was top notch for the price.Genuine Hotels.com guest review
Response by Comfort Inn Airport Friend - we truly appreciate your business and can't thank you enough for taking time to provide a summary of your experience. We are proud of our property and are very excited about the changes we are making to the hotel. One of the things that is being updated is the Wi-Fi. We should have a new system in place by the last week of January/First week of February. We believe this will help make people's stays even more enjoyable. Again, thank you for being our guest. We hope to see you again in the future.
"Good value, clean."
Good value. Very clean and ore upscale than I anticipated.Genuine Hotels.com guest review
Response by Comfort Inn Airport Northern Friend - the nicest compliment we can receive is that we are a good value. We might not be a 5-star hotel, but we believe we are one of the best values in Grand Rapids. We will definitely make sure to share your kind words with our department heads, especially our housekeeping manager. She takes great pride in making sure that the rooms are clean. We hope you are doing well up north and hope to see you again the next time you return to Grand Rapids.
"clean and convenient with excellent staff"
Great, just what i needed during a business trip. Cleanliness is my priority and the room was definitely clean.Genuine Hotels.com guest review
Response by Comfort Inn Airport Ohio friend - we are glad to know that you had a good trip to our location. Cleanliness is a top priority to us as well. We will make sure to pass your kind words onto our housekeeping staff. Have a great week!
"Nice staff and early breakfast!"
How great to stay at an airport hotel that recognizes a lot of folks fly out early...so breakfast starts at 4:30! Really kind staff, more than adequate facilities for the price.Genuine Expedia guest review
Response by Comfort Inn Airport Friend - as an airport property we know how stressful traveling can be. We are glad to hear you were able to take advantage of the early breakfast. We want our guests to start their trips with full bellies!. We hope things are well with you out in California. Happy Holidays!
"I Felt Very Well Taken Care Of"
All of the staff was friendly and extremely helpful to requests.Genuine Expedia guest review
Response by Comfort Inn Airport Wisconsin friend - thank you so much for the nice review you gave of our property. Milwaukee is a wonderful city with so many kind individuals that we take your compliment to heart. We will make sure to pass your review onto the rest of our staff. We hope things are well with you in Wisconsin. Have a great weekend.
Clean and relatively comfortable room. Very nice staff. But noisy (room to room and hallway noise).Genuine Hotels.com guest review
Response by Comfort Inn Airport John: Thank you for taking a few moments to provide a constructive review of our property. We are glad you found the room clean and the staff friendly. We will be sure to pass on your kind words to our dedicated housekeepers and our attentive staff. We want to apologize for the excessive noise. We do our best to monitor the noise volume in the hotel, and in the future, be sure to contact our front desk as they will do their best to accommodate your specific needs and requests. Again, thank you for the review, and have a great day!
The hotel was great. Friendly staff, great breakfast, room was very clean. Our TV in the room was not working properly and they quickly offered us a new room. The fitness room was nice also. would definitely stay again!!! Thank YouGenuine Hotels.com guest review
Response by Comfort Inn Airport Vicky: Thank you for your positive review of our property! We are glad you found all the amenities to your liking, especially our great fitness room! We are also glad the staff was able to accommodate and move your party after the television issue. We want our guests to feel welcomed and cared for, and we are glad we were able to make this adjustment for you! Again, thank you for the kind words and we hope to see you in the future! Have a great week!
It was great! The staff, who were excellent, definitely paid attention to detail. This will be my go-to hotel in Grand Rapids and I will probably stay here 5 or 6 times throughout the next year.Genuine Hotels.com guest review
Response by Comfort Inn Airport Dan: Thank you for taking time to write a review of our property! We absolutely love reading hotel reviews like this! Our staff loves hearing when guests notice that we really do go the extra mile! We look forward to seeing you many times over the next year (we love catching up with our regulars)! Have a great week, Dan, and see you soon!
"Great place to stay"
I have stayed several times at this motel while visiting family in GR. Always very friendly staff and clean throughout. Good complimentary breakfast. Convenient to several good restaurants and other shopping. For the quality the price is very reasonable. Recommend it highly.Genuine Hotels.com guest review
Response by Comfort Inn Airport Mr. Jackson: Thank you for writing such a great review of our property! We are so glad you found the staff to be kind, considerate, and accommodating. We are also glad that you took advantage of not only our great hot breakfast of eggs and sausages, but also the many local restaurants. As to the quality for the price, we absolutely agree! You just cannot beat the great amenities, cleanliness, and kindness for such a great price! We look forward to seeing you, as well as the guests you send our way in the future! Have a great week!
"nice hotel, close to shopping"
nice hotel, comfortable, clean, nice continental breakfastGenuine Expedia guest review
Response by Comfort Inn Airport Dear traveler, Thank you for your positive review of our hotel! We are pleased you made use of all of our great amenities. We know a clean and comfortable are the key ingredients to a satisfying hotel experience. We hope that you will come and see us again in the future!
It was an average decent hotel.Genuine Hotels.com guest review
Response by Comfort Inn Airport Dear Traveler: Thank you for taking a minute to provide a few words about your stay. We are glad you found all of our accomadations sufficiently meet your needs. We are always open to guest suggestions because they improve the experience for each successive guest. Next time you stay with us, we hope to hear some of you great constructive comments! We would love to see you in the future! Have a great day!
"Perfect for business trip"
Everything was very good. Good place to stay. Clean rooms and nice people working there.Genuine Hotels.com guest review
Response by Comfort Inn Airport Mitchell, Thank you for taking the time to review our property. We are glad you found the staff friendly and accommodating. We take pride in our customer service, and we will be sure to pass on your kind words to the rest of the staff. We will also pass on your praise to the housekeepers. They work diligently to keep the rooms clean and comfortable for our guests, and it is good to see their hard work does not go unnoticed. Again, thank you for your review, and we hope to see you for future business trips!
"Time for myself"
I enjoyed my trip. The staff was nice, the beds were amazing and the location was great.Genuine Hotels.com guest review
Response by Comfort Inn Airport Dear Guest, We want to thank you for providing a review of our property. We love the hospitality business because ti provides individuals with an escape; we know sometimes you "just need to get away for a bit." We are so glad you found the staff kind and the beds comfortable, as these two aspects truly make-or-break a hotel stay (we are also glad you took advantage of our great location)! Thank you again for your review, and we hope to see you again sometime soon!
Need plain oatmeal and healthier alt for snack at night.Genuine Expedia guest review
Response by Comfort Inn Airport Dear Guest, Thank you for taking time to review our property! We are glad you found your overall experience to be acceptable. We like your suggestion for a healthy evening snack, and we will be sure to discuss it at our next staff meeting. As to the oatmeal suggestion, Monday/Wednesday/Friday, we actually have a plain oatmeal bar where you can add your own ingredients. We hope that when you come back to see us again, you can satisfy all of your oatmeal cravings! Thank you again for your review, and have a great day!
"Affordable, nice people"
What a nice little stay! It wasn't top of the line, but it was relaxing and well maintained. For the price and location, you really can't beat this. Pet rate is $94/night and my dog did pretty well, there's ample room for walking around if your pet isn't a greyhound or something.Genuine Hotels.com guest review
Response by Comfort Inn Airport Ann Arbor Friend (Go Blue!!!) - thank you so much for reviewing your stay at our property. We know how challenging it can be traveling with a pet, so we are pleased to offer special pet rooms to guests. We are glad to know it worked out well for you. We hope things are well in Southern Michigan. Have a great weekend and stay warm!
What a great stay!!! Rooms were clean and comfortable. Bed was wonderful and breakfast was fabulous!!!!Genuine Hotels.com guest review
Response by Comfort Inn Airport Friend - clean and comfortable are two of the goals we strive to achieve with each guest. We are so pleased to know that you were happy with your experience. We would definitely agree on the breakfast. It is the most important meal of the day and we are happy to know you were able to begin the day with some tasty treats. We hope things are well with you and look forward to seeing you the next time you return to Grand Rapids. Have a great weekend.
"Ok, but would try another hotel first."
Pros - The hotel was easy to find. The staff was pleasant and accommodating to questions. The bed was comfortable. Cons - I stayed in a room with a King size bed. The room was the smallest one I've ever stayed in during any of my hotel stays. The set-up in the room made maneuvering even smaller luggage a challenge, especially when opening the door […] to enter the room. There was no turn-around space whatsoever. In order to shut the bathroom door, you had to back up past the toilet and then close the door because it wouldn't close otherwise due to how tiny the bathroom was. I am a smaller person and I could not imagine anyone much larger being comfortable. There were not ice machines on every floor as in most hotels. If there was, I couldn't find one, even after making an entire walk around the floor I stayed on. Must go to the first floor for your ice. The hotel was quiet for the most part; the only thing I could hear from time to time was the opening and closing of other patrons doors, but that is to be expected in any hotel. If I had to stay more than one night, I would have either asked for a larger room or moved to another hotel because I just didn't feel comfortable in such tight quarters. If I were to recommend this hotel, I would advise not to get a room with a king size bed...maybe the other rooms are bigger? Read moreGenuine Expedia guest review
Response by Comfort Inn Airport Traveler: Thank you for taking the time to write and extensive review of our property. First of all, we are glad you found the hotel with ease and you were greeted by our friendly staff. We take pride in our customer service, and our staff will be elated by your kind words. We apologize for not having ice machines on every floor. Our single ice-machine is on the first floor because it keeps down the noise volume for all the guests. We are taking into consideration your suggestion about the room layout, and potential changes. We want to make sure all of our guests are comfortable and happy. Thank you again!
Comfortable stay, good service, great breakfast.....safe surroundings.Genuine Hotels.com guest review
Response by Comfort Inn Airport Grand Rapids traveler - a comfortable stay with quality service is part of our ongoing mission. We are glad to know we succeeded in your case. We will make sure to share your kind words with our staff and our breakfast team. They will be encouraged. We hope you are well and would love to see you again in the future. Have a great week.
"suprised with joy!"
The receptionist was very friendly. The lobby had a funny smell but overall very clean and comfortable. I will definitely recommend it to my friends.Genuine Expedia guest review
Hotel was nice, service was good. Rooms were very clean and the beds were nice and comfy. Good stay for the price.Genuine Hotels.com guest review
"No Wi Fi"
Difficulties with the Wi Fi. Also cable channel TBS could not watch the Cardinals vs the Dodgers , I was not happy!Genuine Expedia guest review
Exellent hotel. I would stay there again.Genuine Hotels.com guest review
My one disappointment is that with a full house saturday night they ran out of breakfast at 9:30 when it was supposed to go to 11 :(Genuine Hotels.com guest review
"Dated Hotel - badly needs updating"
Hotel was smelly, carpets were old and the halls were dirty. The room was OK but badly needed updating. The breakfast was standard. Overall disappointing, but the location was good.Genuine Expedia guest review
NICE HOTEL. Quit, clean.Genuine Hotels.com guest review
"hotel parking was unacceptable"
The employees were Great!! location of hotel was fine. My room and hotel was clean and up keep was overall good. But all that was forgotten when my wife left to get us a late dinner and came back to NO parking at all.. She was told to park at the neighboring business, when she went next door to park there were no spots there either. had to park 2 blocks […] away at 1 am. Read moreGenuine Hotels.com guest review
very nice hotel, very nice peopleGenuine Hotels.com guest review
"good nights rest"
Comfortable beds. Nice staffGenuine Hotels.com guest review
"Nice basic room"
Bed was really great! The only thing disappointing was when we entered back side of building--door 3, it was dirty and smelly which then we were thankful the rooms were clean & "pleasing" . So with lower priced room we were satisfied with our overnight.Genuine Expedia guest review
"Immaculate and friendly"
The bed was perfect. Really comfortable. (I even looked at pillow labels with the thought of buying some like them.) Everything was really clean and fresh. We enjoyed our stay very much. Staff was super nice. Breakfast bar was good & staff very attentive.Genuine Expedia guest review
"Great night and wonderful breakfast"
hey very pleasant hotel did the clean quiet room and an outstanding breakfast in the morning. The price was also very reasonableGenuine Expedia guest review
The hotel is looking a bit rundown.The beds were comfortable and seemed clean.There was hair in the shower..Genuine Hotels.com guest review
"Great hotel - great price"
My bed was so comfortable! I was very happy with my stay here and would not hesitate to book with this hotel again. Staff was pleasant and I have no complaints about my room. The check out time of noon was a nice convenience, as well...didn't feel like I had to rush out first thing in the morning, like with most hotels. Lastly, the continental breakfast […] had a great selection - no need to plan breakfast out. Read moreGenuine Expedia guest review
"Nice hotel close to airport"
We had to add our grandson to the room as we only reserved it for two adults. The lady at the desk was very helpful and said she would get someone to bring a cot right up. She didn't act like we were bothering her with extra details. The room was very clean and also very quiet. The pillow selection on the bed was the best! We will stay here again when […] we visit our son. Read moreGenuine Expedia guest review
"Good location at a great rate"
Needed a room for a one night stay that was reasonable. This hotel really fit the bill and it had a good breakfast.Genuine Expedia guest review
Reception personnel much above the norm. Would definitely stay here again.Genuine Hotels.com guest review
Response by Comfort Inn Airport Herb, Thank you for taking a few moments to write such kind words about our staff. We believe customer service must be the number priority for our guests to have a calm, relaxing, and pleasant stay. We are glad you found the staff to provide this exact experience for you, and we will be sure to pass your kind words along to our entire staff. We hope to see you again soon!
Front Desk service was great. Very personal. Very informative.Genuine Hotels.com guest review
Everything was excellent about the hotel.Genuine Hotels.com guest review
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