Exellent hotel. I would stay there again.Genuine Hotels.com guest review
My one disappointment is that with a full house saturday night they ran out of breakfast at 9:30 when it was supposed to go to 11 :(Genuine Hotels.com guest review
"Dated Hotel - badly needs updating"
Hotel was smelly, carpets were old and the halls were dirty. The room was OK but badly needed updating. The breakfast was standard. Overall disappointing, but the location was good.Genuine Expedia guest review
NICE HOTEL. Quit, clean.Genuine Hotels.com guest review
"hotel parking was unacceptable"
The employees were Great!! location of hotel was fine. My room and hotel was clean and up keep was overall good. But all that was forgotten when my wife left to get us a late dinner and came back to NO parking at all.. She was told to park at the neighboring business, when she went next door to park there were no spots there either. had to park 2 blocks […] away at 1 am. Read moreGenuine Hotels.com guest review
very nice hotel, very nice peopleGenuine Hotels.com guest review
"good nights rest"
Comfortable beds. Nice staffGenuine Hotels.com guest review
"Nice basic room"
Bed was really great! The only thing disappointing was when we entered back side of building--door 3, it was dirty and smelly which then we were thankful the rooms were clean & "pleasing" . So with lower priced room we were satisfied with our overnight.Genuine Expedia guest review
"Immaculate and friendly"
The bed was perfect. Really comfortable. (I even looked at pillow labels with the thought of buying some like them.) Everything was really clean and fresh. We enjoyed our stay very much. Staff was super nice. Breakfast bar was good & staff very attentive.Genuine Expedia guest review
"Great night and wonderful breakfast"
hey very pleasant hotel did the clean quiet room and an outstanding breakfast in the morning. The price was also very reasonableGenuine Expedia guest review
The hotel is looking a bit rundown.The beds were comfortable and seemed clean.There was hair in the shower..Genuine Hotels.com guest review
"Great hotel - great price"
My bed was so comfortable! I was very happy with my stay here and would not hesitate to book with this hotel again. Staff was pleasant and I have no complaints about my room. The check out time of noon was a nice convenience, as well...didn't feel like I had to rush out first thing in the morning, like with most hotels. Lastly, the continental breakfast […] had a great selection - no need to plan breakfast out. Read moreGenuine Expedia guest review
"Nice hotel close to airport"
We had to add our grandson to the room as we only reserved it for two adults. The lady at the desk was very helpful and said she would get someone to bring a cot right up. She didn't act like we were bothering her with extra details. The room was very clean and also very quiet. The pillow selection on the bed was the best! We will stay here again when […] we visit our son. Read moreGenuine Expedia guest review
"Good location at a great rate"
Needed a room for a one night stay that was reasonable. This hotel really fit the bill and it had a good breakfast.Genuine Expedia guest review
Reception personnel much above the norm. Would definitely stay here again.Genuine Hotels.com guest review
Response by Comfort Inn Airport Herb, Thank you for taking a few moments to write such kind words about our staff. We believe customer service must be the number priority for our guests to have a calm, relaxing, and pleasant stay. We are glad you found the staff to provide this exact experience for you, and we will be sure to pass your kind words along to our entire staff. We hope to see you again soon!
Front Desk service was great. Very personal. Very informative.Genuine Hotels.com guest review
Everything was excellent about the hotel.Genuine Hotels.com guest review
When we arrived at the hotel we were not informed that the entrance was under construction, so it was a little confusing where to find the entrance and we had to park a little further away when we checked in. We made a booking for 2 rooms the day before we traveled and when we arrived at reception we were told by staff that one of the rooms was not […] ready as it had been used in the daytime and there was some confusion with our booking. They were very apologetic and gave us some water and snacks for compensation. We had to wait about 25 minutes for our second room to be ready and the staff were very attentive and made sure everything was to our satisfaction. Overall we had a very pleasant stay. Read moreGenuine Hotels.com guest review
"Nice hotel, good rate"
This hotel was nice. It was one of the only hotels in the area at last minute and rate was not high. Breakfast was good too. We would stay there again.Genuine Expedia guest review
Response by Comfort Inn Airport Traveler, Thank you for taking a moment to write a few words about your stay. We are glad we were able to accommodate you at a reasonable rate as all other hotels in the area were rapidly selling-out. Even during those peak times, we try to keep our rates honest and fair. We are also glad you were satisfied with our delicious breakfast of eggs and sausages. We look forward to seeing you again in the future.
"Staff members are great"
The overnight front desk agent (male) was fantastic! He gave me wonderful suggestions about the airport and timing of my arrival at the airport. I love the quotes and jokes placed around the hotel. Also, the breakfast was fantastic. I realize the construction impacts the aesthetics so I won't comment on the exterior looks. I was disappointed that my […] room was not cleaned at all on my final night. I had not indicated I did not want it cleaned. Read moreGenuine Expedia guest review
We were not expecting the hotel to be under construction! There was no mention of this in Expedia's info. We were likewise surprised that upon check-in we were handed a notification that we would have to be out of our rooms at 930 -1230 the following day so that new furniture could be installed! This was not mentioned in Expedia's info either. So basically, […] we paid (in advance to Expedia) for all three days/nights, but three hours on our first day we were basically inconvenienced--we didn't feel secure leaving anything in the room as workmen would be moving in and out...nor were we able to unpack our clothes and use the dresser, end tables, or desk the following morning... until the work was completed... upon our departure, the headboard had yet to be re-installed...we were asked to leave a credit card for incidental charges, but were not reimbursed for the hassle of the construction or the furniture replacement... one other note... since many of the construction workers were staying at the hotel, several of their vehicles took up parking places...that we had been guaranteed in our reservation... Read moreGenuine Expedia guest review
Currently being renovated. It's a decent property already so the upgrades should make it quite nice. I will stay again when in area.Genuine Hotels.com guest review
"Friendly staff, clean room, but a little old."
Very comfortable stay, nice staff and easy access to find.Genuine Expedia guest review
Response by Comfort Inn Airport Bob, Thank you for taking a moment to review our property. We are glad you found our hotel to be both comfortable, and accessible. We think our location just off the Interstate, on 28th Street, is one of the best in Grand Rapids. We are also glad you were pleased with the staff's attentiveness. We take pride in our customer service, and our staff will be pleased to hear your kind words. Thanks again, Bob; we hope to see you in the future!
It was a really great hotel. It had a great selection for their breakfast and we were so close to everything we wanted to do there. I will defiantly choose them again on my next trip!Genuine Hotels.com guest review
"Quick, comfortable, convenient"
Great pillows, great staff.Genuine Hotels.com guest review
Response by Comfort Inn Airport Valued Guest: Thank you for taking a moment to write such kinds words about our property. A comfy pillow is one of the most important factors in a good night's sleep, and we are glad you found our pillows up to your standards. We are also glad you found the staff friendly and accommodating. We will pass along the kind words to everyone on-board. Enjoy your summer!
"Nice hotel but WiFi poor"
The hotel itself was very nice,but the WiFi service was poor. This seems to be a problem with all of the Comfort Inns I stay at.Genuine Hotels.com guest review
Response by Comfort Inn Airport Valued Guest: Thank you for taking time out of your busy schedule to write a review of our property for it is only by guest feedback we can improve the hotel experience. We apologize for the Wi-Fi inconvenience. When the hotel reaches or nears capacity, the servers may occasionally slowdown, and we are sorry you encountered this problem. In your future stays, we suggest using out business center on the first floor as it always has the best internet connection. Apart from the Wi-Fi, we are glad you found the hotel up to your standards. We hope to see you again in the future.
"Staff especially nice and friendly"
Rooms and hotel clean and well-kept. Staff very friendly and seemed to take personal interest in their guests.Genuine Hotels.com guest review
Response by Comfort Inn Airport Mark - thank you for taking time to offer feedback on your stay. It is true - we do love interacting with guests. No one can ever accuse us of not being able to talk. We are glad to know that you enjoyed your stay and hope to see you again sometime in the near future. Have a great week.
"Great hotel great price"
Clean hotel nice rooms, staff couldn't do enough to help and with very cheerful and friendly attitude. You won't beat it for the price, very happy with this hotelGenuine Hotels.com guest review
Response by Comfort Inn Airport Sam - we enjoy our jobs. One of the most enjoyable parts about the hospitality industry is getting to interact with guests and hear about their travels. We are glad to hear that you found the staff to be friendly as well. The highest compliment is knowing that the guests were satisfied with their experience. Hopefully we will see you the next time you return to Grand Rapids.
everything was great except for the small breakfast area . Was very crowded with eight people in thereGenuine Hotels.com guest review
Response by Comfort Inn Airport Jim - thank you so much for taking time to offer feedback on your stay. We truly love our property but you are correct in your assessment of the breakfast area. When the hotel is full the room can fill up quickly. We do our best to set up additional rooms to help with any overflow, but sometimes is tough when groups are eating at the same time. We will make sure to pass your comments onto our owner. Again, thank you so much for your kind words and candid feedback. These reviews help us to be the best we can be.
It was good. Very good service, clean room.Genuine Hotels.com guest review
Response by Comfort Inn Airport Sabra - your comments get to the heart of our mission. It is encouraging to hear that you were pleased with our service and the condition of our room. We know you have many choices on where to stay, so it means a lot to know that you were happy with our property. Again, thanks for staying and for taking time to offer feedback. We hope you have a great week in Chicago (You have to love the Windy City!).
"Friendliness and Cleanliness were both very good!"
Staff was great! Bed was hard, but that is pretty much to be expected. We had a room with a balcony but the sliding door was very difficult to open and the track for the sliding door looked liked it could use a good cleaning. The balcony looks out over a car lot so it seemed a little odd to even have a balcony there but if the property is going to have […] one it would be nice if it was easy to get out to it. Lobby has a nice sitting area with a fireplace and the breakfast room has a nice look and arrangement. Breakfast food was good, Choice properties offer a very good selection of cold and hot breakfast foods and this one was no exception. This one even offered an oatmeal bar which was a nice feature. I did not give this property a 5 due to the problems with the balcony door and there was some dry cereal spilled on the elevator floor that was there the evening we checked in and still there the next morning, but I do feel that these things were minor and that overall the friendliness and cleanliness were very good. Read moreGenuine Expedia guest review
"Great, clean, friendly staff"
Great staff that accommodated our large group. Very good continental breakfastGenuine Hotels.com guest review
This was my last hotel stay on a two-week business trip and it was by far the best one. I especially enjoyed the hot breakfast/coffee in the morning and convenient power outlets for charging my various electronic devices! It was little details that made the difference, and I will definitely be staying here again next time I am in Grand Rapids!!!Genuine Hotels.com guest review
"sweated my nuts off !"
the room was very clean and bed comfortable. but the heater in the room couldnt be adjusted. the only way to cool the room off was to shut the heater off completely. woke up in a soaken sweat from heat. i think something needs fixed on the heater.Genuine Hotels.com guest review
"Very clean and nice hotel"
The only bad thing that happened to me was that I had to wait from 11 am to 5 pm to get in because their internet system was not working. Other than that great hotel!Genuine Hotels.com guest review
Nice place. Just needed a place to sleep and work in the evening. Unfortunately, very poor wireless service. I could not get adequate connections 2 of the 3 day and the 3rd day it was inconsistent.Genuine Hotels.com guest review
"Check your room before getting comfortable"
My room was not cleaned. Bed was made with dirty sheets. Floor was not vacuumed. Called the front desk and they put me in another room right away. Hotel is kind of old. Bed was comfortable. Shower head was poor. Location is close to the airport and there is a free shuttle which is why I stayed here.Genuine Hotels.com guest review
Excellent value and comfort. Best breakfast with real dishes and silverware and eggs. Compares to the 5 stars.Genuine Expedia guest review
"Great for a night away!"
I went with this hotel based on the ratings. I was not disappointed! Clean rooms and friendly staff. It was a short cab ride to the destination we were in town for. Overall very happy with our stay.Genuine Hotels.com guest review
For ten bucks more I could have stayed at a place just up the road in better shape that this one. Bathroom wasn't that clean. Had to hold the handle down on the toilet for it to flush. Several screw holes in the walls. Fire doors didn't close properly. This property is ready for a remodel.Genuine Expedia guest review
Not over the top fancy but very good hotel for the money. Comfortable bed and friendly/helpful staff.Genuine Hotels.com guest review
We stayed for a family wedding, service was excellent.Genuine Hotels.com guest review
"sister take a trip"
Had fun, great breakfast, close to shopping and easy to findGenuine Hotels.com guest review
On work and based on ratings.Genuine Hotels.com guest review
Always stay here - time after time. Great place!Genuine Hotels.com guest review
"Pleasant stay in Grand Rapids"
I had to arrive Grand Rapids early to avoid Hurricane Sandy, and booked this hotel from the airport. I stayed for three days, and was really pleased with the service and especially the value. Excellent staff took very good care of all my needs.Genuine Hotels.com guest review
"Really good value."
We really liked nearly everything about the experience and can/would recommend it. Convenient location (near the airport and freeway), lots of restaurants nearby, room was clean and comfortable, really good breakfast, friendly courteous staff, etc. However, if I'm trying to be fair after all those compliments, I also have to mention that we thought […] the plumbing was a little noisy. Specifically the neighbor's shower in the a.m.; not sure from which direction. Not sure if it can be addressed, but if so, it is something to think about. Read moreGenuine Hotels.com guest review
"Small hotel, big impression"
I came in town for the artprize and found this hotel easy to navigate to. The building itself is a bit old and small, but the friendly midwest gestures of the staff and jokes of the day were very refreshing.Genuine Hotels.com guest review
"My favorite weekend shopping and getaway spot.."
Not only is the hotel itself great, it is in a great location. I was impressed with the excellent choice of restaurants near by. The hotel is also close to great shopping malls.Genuine Expedia guest review
"Great place at a great price."
So much better than the Howard Johnson down the road.Genuine Expedia guest review
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