All hotels in Grand Rapids, Michigan, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here4155 28th St SE, Grand Rapids, MI, 49512, United States of America, ‏‎855-239-9246
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4.3 / 5Excellent

Score breakdown (from 227 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.6
  • Comfort
    4.3
  • Condition
    4.2
  • Neighborhood
    4.3
5.0 / 5Outstanding
"Good experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We were pleased with the price, cleanliness, and comfort. It was a good place to stay.
Genuine Expedia guest review
Other trip Jul 6, 2014
Dan
US
4.0 / 5Excellent
"Very nice, would stay again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The room was comfortable and the staff was very friendly and accommodating. I really liked that they have coffee available in the lobby all day. Close to many restaurants.
Genuine Hotels.com guest review
2 night trip Jun 24, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Front desk staff friendly and had us checked in quickly. Room was clean and maintained. Property was quiet. Convenient to the airport and restaurants close by.
Genuine Hotels.com guest review
1 night trip Jun 25, 2014
A Traveler
US
5.0 / 5Outstanding
"well run and spotless hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
I was traveling through Grand Rapids on business for one night. The hotel is spotless - everything from the lobby to the fitness center to my own room is in great shape. The staff is professional and provides the service one would expect from a 4+ star hotel. I stay in a lot of hotels and I was really impressed. Fantastic deal for the price. I'd definitely stay there again if passing through the area.
Genuine Hotels.com guest review
1 night business trip Jun 23, 2014
nicole
US
4.0 / 5Excellent
"Good"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Satifactory
Genuine Hotels.com guest review
2 night business trip Jun 18, 2014
Dean
US
3.0 / 5Good
"Nice location on 28th Street"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Great location and good staff. This hotel is in need of updates, but is still a good value.
Genuine Expedia guest review
Other trip Jun 16, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The room was spacious and clean. The staff was efficient and helpful. I left a clothing item in the room and it was sent to me the same day I called.
Genuine Hotels.com guest review
1 night business trip May 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice & convenient"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was our 2nd stay at the Comfort Inn Airport Grand Rapids. Upon check in we discovered that the Park & Fly option , which is why we booked the hotel is not available when booked through expedia. We had to pay extra for that convenience. When booking I didn't question it because the price was the same direct from the hotel as it was through Expedia. Because I have trust in Expedia I booked through them. It would be nice if Park & Fly could've made available no matter how rooms are booked.
Genuine Expedia guest review
Other trip May 30, 2014
Jeannette
US
5.0 / 5Outstanding
"Great management and staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
My wife and I were very impressed with the management and staff of this hotel. They were extremely attentitive to our needs (quickly offering to refill the lobby coffee pot when it was running low) and helpful with providing printed directions around Grand Rapids. We also noted the housekeeping staff were exceptionally well organized and upbeat as they worked.
Genuine Hotels.com guest review
1 night trip with friends May 24, 2014
Bruce & Carolyn
US
2.0 / 5Fair
"Hotel Stay"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
It was ok. Room wasn't ready upon our arrival. Overall it was ok. Only stayed one night. Choice Reward perks are nice.
Genuine Hotels.com guest review
1 night trip May 24, 2014
Quinn Simpson
US
5.0 / 5Outstanding
"Nice hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Convenient and clean! Would stay again. Fine for what we needed.
Genuine Expedia guest review
Other trip May 19, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Convenient and clean! Would stay again. Fine for what we needed.
Genuine Expedia guest review
Other trip May 19, 2014
A Traveler
US
5.0 / 5Outstanding
"Friendly Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Our stay at the Comfort Inn Airport in Grand Rapids, MI was very pleasant due to the friendliness of the staff. Each staff member we encountered, 5 in all, was outgoing, friendly and polite. It was very nice to have the desk staff wish a nice evening when we headed out. It was great to have the housekeeping staff stop by in the morning and ask when would be the best time to clean our room. It was welcoming at breakfast to be asked if there was anything we needed to complete our hot breakfast. We would definitely return to this location!
Genuine Expedia guest review
Other trip May 12, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
excellent hotel at this price range. Good location, easy access to highway, downtown reachable in less than 15 minutes. What's missing in the room is the possibility to watch a movie on demand.
Genuine Hotels.com guest review
1 night business trip May 9, 2014
Valerie from Chicago
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Overall, good stay. Food was good in the morning and the hotel staff was great.
Genuine Hotels.com guest review
1 night business trip Apr 29, 2014
A Traveler
US
4.0 / 5Excellent
"Sufficient for the purpose"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Desk staff was awesome and friendly and helpful. Location to airport excellent. Property is older and dated, needs some freshening other than the typical Comfort Inn bedding/décor. Heater was quite tricky to set temp as the dial has long been worn out so its a guess as to where the setting marker is. Bed is incredibly hard and would not recommend that for more than one night. The breakfast items were either heavily refrigerated or frozen/thawing so the pastries were very cold. This trip it was all about proximity to the GR airport so that's what I got.
Genuine Hotels.com guest review
1 night trip Apr 30, 2014
A Traveler
US
4.0 / 5Excellent
"Great value"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very comfortable room and bed/pillows for a great price!
Genuine Hotels.com guest review
1 night business trip Apr 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Spectacular Service"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel staff greeted us warmly and made us feel welcome from the moment we walked in. We were invited (not told) to the evening reception area/activities and breakfast the following morning. Directions to the room were precise and the accomodations were clean and comfortable. Doors/walls are a little thin but that's to be expected in a busy hotel! Would definitely rebook this location.
Genuine Hotels.com guest review
1 night trip Apr 24, 2014
Sara J.
US
4.0 / 5Excellent
"Just what I needed."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
For a quickie business trip to Grand Rapids, the Comfort Inn Airport was ideal. No frills, but everything just as I like it, and that includes having a clean bathroom. Internet was strong and reliable.
Genuine Hotels.com guest review
1 night trip Apr 20, 2014
Keith Schmitz
US
4.0 / 5Excellent
"Great price"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Clean, great price and great location. Only downside...No pool or hot tub
Genuine Hotels.com guest review
3 night trip Apr 20, 2014
A Traveler
US
4.0 / 5Excellent
"Convenient, clean place"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I enjoyed my stay at The Comfort Inn Airport. The location is easy to get to from the freeway and conveniently located near lots of shopping and restaurants. The front desk staff was very friendly and personable. Rooms were clean and the beds comfortable. No complaints
Genuine Expedia guest review
Other trip Apr 19, 2014
Erica
US
2.0 / 5Fair
"do not recommend this hotel"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
bed too soft room needs updating towels are small and non absorbing
Genuine Expedia guest review
Other trip Apr 14, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Overall, the stay was just fine. I have never had a problem at this hotel. This time we were placed next to the Maintenance room and the door kept slamming at 430am! Very rude! The breakfast person was very friendly as we were in there after the time. She was willing to get us anything needed.
Genuine Hotels.com guest review
1 night trip Apr 7, 2014
A Traveler
US
3.0 / 5Good
"SUFFICIENT FOR A LAST MINUTE STOP"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    5.0
The beds were not exactly the best quality, nor was the shower and its construction. The location, price, and convenience were hard to beat when in a pinch for something close to the airport.
Genuine Hotels.com guest review
1 night business trip Apr 3, 2014
AdamRZ
US
5.0 / 5Outstanding
"Nice and friendly"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very clean, helpful and friendly! Would go there again.
Genuine Expedia guest review
Other trip Apr 5, 2014
A Traveler
US
4.0 / 5Excellent
"Comfort Inn GR"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Clean rooms. Great staff. Good breakfast. Airport shuttle was convinient. Hotel seems recently updated.
Genuine Expedia guest review
Other trip Apr 5, 2014
Scott
US
4.0 / 5Excellent
"Frequent guest"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I always have a good experience at this hotel. The only problem was loud talking and running outside my room at 1:00am
Genuine Hotels.com guest review
1 night business trip Mar 19, 2014
A Traveler
US
3.0 / 5Good
"nice people, just a little updating need be done"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    4.0
Staff was great. Rooms are a little tired, as was hallways/lobby. 28th st is crowded, but therefore lots of stuff in area.
Genuine Hotels.com guest review
1 night business trip Feb 27, 2014
A Traveler
US
2.0 / 5Fair
"Noisy, thin walls!"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
We could hear EVERYTHING in the next room, all the way to the fingers scratching their sheets! We did not dare make any sounds for fear they could hear us, too! Are the condition of your wall made of paper???!! Also, breakfast was closed too soon! Why does it close down by 9:30 am?
Genuine Expedia guest review
Other trip Feb 24, 2014
Donna
US
4.0 / 5Excellent
"good location."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We had a nice stay. It is not our usual place to stay in GR but we decided it was a good substitute.
Genuine Expedia guest review
Other trip Feb 17, 2014
A Traveler
US
4.0 / 5Excellent
"Good location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Very close to food and things to do. Short ride to the airport. The breakfast was nicely done. Our room was quite warm and we ended up turning on the coolers. The outside temp was well below freezing, there was no wall control for temp.
Genuine Expedia guest review
Other trip Feb 14, 2014
jan
US
5.0 / 5Outstanding
"Great Value and Experience!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The service and bedding at this hotel were exceptional given the price. The 'continental' breakfast was quite a spread including waffle maker, juices, eggs, sausage. Although it is slightly out of downtown area, didn't take long to get there and would definitely stay there again!
Genuine Expedia guest review
Other trip Jan 27, 2014
A Traveler
US
4.0 / 5Excellent
"Good"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Lots of stuff in the surrounding area. Clean hotel, good breakfast, no complaints.
Genuine Hotels.com guest review
2 night trip Jan 15, 2014
A Traveler
US
4.0 / 5Excellent
"Everything is good, except the internet..."
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
I stayed at the hotel for 6 days and I should admit that it was really neat. Clean room, great breakfast, good workout area. My only concern was the internet connection. It was either dead slow or dead. If you are on a business trip and rely on internet, this hotel mightn't help you.The sad part is even after notifying the front desk and the management , they didn't care. I sent couple of emails later to the management and it looks like those went to a black hole. Didn't expect this kind of acknowledgement or care given to customer's concerns from a hotel that was rated one of the best in 2010. Other than that, no complaints.
Genuine Hotels.com guest review
5 night business trip Oct 6, 2013
A Traveler
US
4.0 / 5Excellent
"Great Value"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Ideal location for my needs....And a terrific value!!!!
Genuine Expedia guest review
Other trip Jan 10, 2014
A Traveler
US
5.0 / 5Outstanding
"Closer to an upper scale place..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Stranded at the airport after a flight cancel, I stayed here based on reviews. Not only did they shuttle me to and from the airport in sub zero snowing conditions, but the hotel is better than your standard budget hotel. The staff was friendly, helpful, and they have a deal with Carrabbas next door for a discount appetizer(which I didn't know about until later, but no worries) I liked staying here more than I did at a Hilton the next night.
Genuine Expedia guest review
Other trip Jan 8, 2014
Paul
US
4.0 / 5Excellent
"Comfortable place to stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Overall, I liked the hotel, and the staff was nice. The people who picked me up from the airport and dropped me off were very helpful.
Genuine Expedia guest review
Other trip Jan 8, 2014
Chris
US
4.0 / 5Excellent
"Will stay here again!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice place to stay, would definitely return. My only complaint would be that the Wi-Fi signal didn't reach to the room I was staying in. Other than that, very nice staff and the room was top notch for the price.
Genuine Hotels.com guest review
1 night trip Jan 3, 2014
Nate
US
4.0 / 5Excellent
"Good value, clean."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Good value. Very clean and ore upscale than I anticipated.
Genuine Hotels.com guest review
1 night business trip Jan 2, 2014
A Traveler
US
4.0 / 5Excellent
"clean and convenient with excellent staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Great, just what i needed during a business trip. Cleanliness is my priority and the room was definitely clean.
Genuine Hotels.com guest review
1 night trip Dec 2, 2013
Dan
US
5.0 / 5Outstanding
"Nice staff and early breakfast!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
How great to stay at an airport hotel that recognizes a lot of folks fly out early...so breakfast starts at 4:30! Really kind staff, more than adequate facilities for the price.
Genuine Expedia guest review
Other trip Dec 7, 2013
Sandhya
US
5.0 / 5Outstanding
"I Felt Very Well Taken Care Of"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
All of the staff was friendly and extremely helpful to requests.
Genuine Expedia guest review
Other trip Dec 3, 2013
Karina
US
3.0 / 5Good
"Adequate"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    2.0
Clean and relatively comfortable room. Very nice staff. But noisy (room to room and hallway noise).
Genuine Hotels.com guest review
1 night trip Nov 29, 2013
John
US
5.0 / 5Outstanding
"very nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel was great. Friendly staff, great breakfast, room was very clean. Our TV in the room was not working properly and they quickly offered us a new room. The fitness room was nice also. would definitely stay again!!! Thank You
Genuine Hotels.com guest review
2 night business trip Nov 22, 2013
vicky
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
It was great! The staff, who were excellent, definitely paid attention to detail. This will be my go-to hotel in Grand Rapids and I will probably stay here 5 or 6 times throughout the next year.
Genuine Hotels.com guest review
1 night trip Nov 21, 2013
A Traveler
US
5.0 / 5Outstanding
"Great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I have stayed several times at this motel while visiting family in GR. Always very friendly staff and clean throughout. Good complimentary breakfast. Convenient to several good restaurants and other shopping. For the quality the price is very reasonable. Recommend it highly.
Genuine Hotels.com guest review
1 night trip Nov 16, 2013
Larry Jackson
US
4.0 / 5Excellent
"nice hotel, close to shopping"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
nice hotel, comfortable, clean, nice continental breakfast
Genuine Expedia guest review
Other trip Nov 18, 2013
J
US
3.0 / 5Good
"Pretty good"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
It was an average decent hotel.
Genuine Hotels.com guest review
2 night trip Nov 9, 2013
A Traveler
US
5.0 / 5Outstanding
"Perfect for business trip"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything was very good. Good place to stay. Clean rooms and nice people working there.
Genuine Hotels.com guest review
1 night business trip Nov 5, 2013
Mitchell
US
5.0 / 5Outstanding
"Time for myself"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I enjoyed my trip. The staff was nice, the beds were amazing and the location was great.
Genuine Hotels.com guest review
1 night trip Nov 2, 2013
Patrice
US
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