Not what I expectedGenuine Hotels.com guest review
"More than a 4/5"
I hesitantly booked my stay with the 4/5 rating this hotel had - read the reviews and just decided to go for it. I was blown away! This hotel is WAY more than a 4/5! The room was so cute. I had a suite and although it was small I loved it. It was homey. The service was amazing. The front desk people at all times were helpful and made me feel at ease. […] They changed my room from the minute I arrived so that I'd feel more comfortable and when they said to tell them if I felt the hotel was below a 9/10, I knew they meant it. Only a half hour from San Diego and surrounded by a shopping center and places to eat - this hotel it gold! I loved my stay, loved my room, loved the service, and would definitely go back. Read moreGenuine Hotels.com guest review
love this room!!!!Genuine Hotels.com guest review
"one night stay."
Will definitely come backGenuine Hotels.com guest review
"Great for a single parent"
It was a very comfortable hotel, and the area is safe.Genuine Hotels.com guest review
Stay was perfect again. Great room, great service, close to everything. Check in/out was easy. Highly recommend to all travelers visiting the area. No negatives about this place.Genuine Hotels.com guest review
The room is quite nice. we have the 2 bedroom suite. the TV program is pretty nice. however the room is not the cleanest especially the bathroom you can see stains near the toilet and tub. the breakfast area was tiny you will be lucky to find seats. We stayed at the Residence Inn poway scripps mercy right before here and it was much nicer, cleaner, […] and the room was a bit bigger. Read moreGenuine Expedia guest review
This place is great. It all starts with a nice receptionist. Theresa was very nice and helpful. We hope to receive her service when we return in June. The breakfast was wonderful and the nearby plaza was amazing. Bevmo and Olive Garden satisfied my night. Thank you for the wonderful stay. Please upgrade us when we return. We will be back for legoland. […] Thanks! Read moreGenuine Hotels.com guest review
clean, convenient, nice amenities.Genuine Hotels.com guest review
Nice room. Good breakfast. Just like a time share condo except that there's no washer and dryer. Small room, just enough for 2 adults.Genuine Expedia guest review
Great location. Peaceful neighborhood. Great staff!Genuine Hotels.com guest review
Very nice stay. Front desk people were kind and helpful upon checking in. We had our dog with us, which they were very happy to have. They gave us instructions, but didn't make us feel I welcomed because of the dog. Because we would rather have blankets as opposed to having the heat on, they gladly gave us more blankets.Genuine Hotels.com guest review
"Too loud to sleep"
While the hotel is nice and clean and very 13-year-old-boy friendly, I slept terribly. I had requested the top floor but ended up on the second floor. Every time the person in the room above me moved, it made a LOUD squeaking noise and woke me up. EVERY TIME! Or is was very loud if they were walking around. I was exhausted and needed a good nights sleep […] and ended up barely sleeping. I wouldn't stay there again for this reason. Read moreGenuine Expedia guest review
The location is great! Everything you can possibly want is on the main street (Carmel Mountain Rd.) - many places to eat, grocery stores, shopping, etc... The front staff was very friendly. Few complaints: 1. the calendar of events on the refrigerator was from November (we stayed in December). 2. there was hair in the bathroom, so not thoroughly clean. […] 3. The pull out bed was extremely bad - you can feel the coils in there. 4. When I went to get breakfast, I saw quite a few people who had yogurt parfaits, but when I went to get one, they seemed to be out of them. So I asked the lady working there if I could get one because I saw her giving some to people, and she was unpleasant and gave me attitude. The location of the hotel was so good that I really tried to overlook the bad stuff. Read moreGenuine Hotels.com guest review
"Lots of stores"
Nice room clean spacious Would like to use the fireplace Breakfast was very goodGenuine Expedia guest review
"Great hotel tucked near many retail stores"
Nice hotel with comfortable rooms that is tucked back in the hills. Within walking distance of many retail outlets.Genuine Hotels.com guest review
"Nice, very friendly hotel right off the freeway."
Great staff, great free warm meals with free beer(Mon-Wed).Genuine Expedia guest review
Response by Residence Inn by Marriott Rancho Bernardo Carmel Mntn Ranch Good morning and thank you so much for sharing your comments regarding your recent stay at our hotel. I couldn't agree more, we have an amazing hotel and staff . Glad to hear you enjoyed our evening hospitality that we host every Monday, Tuesday and Wednesday. We hope to see you againn the next time you find yourself in Rancho Bernardo. Greg Schmidt General Manager
"right place in the right place"
the granddaughter (and her parents) moved into the area recently. They mentioned there was a Residence Inn by Marriott just down the hill below their area so we booked it. Turned out great. 25 minutes from the airport (2 to the granddaughter's house). A mall just a block away (The Broke Yoke has xlnt breakfasts and lunches). The included Residence Inn […] breakfast is what you remember from whenever you've stayed at one - quite adequate. Room was comfortable. A five star this is not but it is just what we wanted where we wanted it and when it wanted it to be there. We'll likely stay again (the granddaughter being the draw here, not the motel - as you no doubt guessed - but the motel does the job). Recommended. Read moreGenuine Hotels.com guest review
We were very disappointed. The room itself was fine (2-bedroom suite) but we have a 10-month old and as we set her down to crawl around while we unpacked, we noticed that her hands and feet were literally black from the dirty floor. The carpet was the high-traffic kind so it didn't visually appear dirty but after just a couple of minutes of my daughter […] crawling on it she was filthy. So after that we didn't want her on the filthy floor and holding a baby who wants to crawl around is a HUGE pain. I went in the kitchen to throw something away and found that housekeeping hadn't emptied the trash from the previous people so the trash was over-flowing from the get-go. The next morning I made coffee and opened the drawer and noticed that there was only 1, yes 1 spoon for our family to share. So one spoon for 2 people to make coffee and a kid (not the baby) to eat cereal doesn't work. The next morning, I noticed that housekeeping replaced the coffee that we had used but not the sugar so neither of us had sugar for our coffee the 2nd day. We will not be staying there again. Read moreGenuine Hotels.com guest review
We always stay at this hotel when we go to San Diego. Rooms are spacious and clean, and staff are very helpful.Genuine Expedia guest review
The mattress on the bed was extremely hard and made for a restless night & achy body the next day.Genuine Hotels.com guest review
We were there for a soccer tournament, it was family friendly and a great location. Gas station, food and many other stores all walking distance.Genuine Hotels.com guest review
"Residence Inn San Diego"
Great hotel, clean two bedroom suite very comfortable.......Only note this property is not for Families.......only one and two bedroom suites, Queen beds onlyGenuine Expedia guest review
"No peaceful nights here!"
I was happy to find a Residence Inn near the location of a business meeting for I am a loyal Marriott Rewards member. However this location was sorely disappointing. The first night I called to complain about the noise above me, I could hear everything and it was keeping me awake. The hotel clerk responded that it's because I'm on the first floor. I […] told her I'd like to move in the morning. After a rude awakening at 5:30am with the room above me doing what sounded like gymnastics, I went to the front desk and asked to move. I was told NO by two people until they got the Manager involved. Third time was the charm and they moved me, but without any concern and barely an apology. They moved me to the 2nd floor of another building, so I wouldn't have noise above me. However at 8am the next morning, I hear kids running up and down the stairs and hallways, which is shaking the building and was so loud. It reminded me of staying at Disneyland, there were so many kids around. The walls and ceilings are thin, it's obvious the building is poorly designed. To boot, the breakfast there is subpar especially compared to other Residence Inn locations. I moved to the Holiday Inn Express in Rancho Bernardo and had a much better experience, the breakfast was better and the rate was much cheaper! I would not recommend this hotel to anyone wanting peace and quiet. Read moreGenuine Hotels.com guest review
"Great convenient location!"
My overall rating for this hotel is average. The service and complimentary breakfast were good but the maintenance of the hotel and cleanliness of our room was less than adequate. There was NO hot water in our two bedroom two bathroom suite. Since we checked in later in the evening, we didn't realize about the no hot water until we showered at 1:00 […] am before retiring for the night. I was told the maintenance crew is available the next day at 9:00 am and there was nothing that could be done. Meanwhile, we had soap suds and shampoo and couldn't rinse off with icy cold water. That was absolutely HORRIBLE!!! After contacting the front desk again, we were able to temporarily use the bathroom of another suite that is three doors down. The kitchen area was greasy and the bathroom faucets have a slimy film on them. There was an awful smell in the shower stall that needs to be disinfected. Read moreGenuine Hotels.com guest review
"out of the way San Diego style"
Almost everything about the hotel is satisfying. The location worked well for me because it was right down the street from a person I was visiting. However, If I was there on vacation it would be too far out of the way to see the sights. The room was quiet and very comfortable. The breakfast bar was a little less then expected being that there was an […] inspector there and was making the staff pull food off the counter for unacceptable temperatures that gave the food inspector concerns. That aside everyone was quite polite and helpful. Read moreGenuine Expedia guest review
"Run down old facility"
not much - the room was OK - the reception made mistakes about my payment - had to have someone from Hotel.com call in. Breakfast is a joke and a bad one, exercise room is rudimentary. not muchGenuine Hotels.com guest review
"Suitable for long-term stays"
Our one-bedroom unit was nicely (newly) furnished and very comfortable. The hotel has many amenities and services we didn't even have time to enjoy because our stay was only for one night after spending the day at the wildlife park. Would like to stay here again, maybe a few nights next time.Genuine Hotels.com guest review
"Nice place to stay but front desk staff rude."
We booked for two night and said we stay an extra night when we checked in. We were told the same rate and then were we told on the three nignt we would be charged $50 more !! Aslo on the day of check out they call our phone at 8:30 and the maid than started knocking on the door even thought we had the do not disturb sign showing, nothing like being […] pushed out. Read moreGenuine Hotels.com guest review
it was O.K.. Need to be credit in my account membership of hotel.comGenuine Hotels.com guest review
everything went as planned. clean, comfortable and good, friendly service.Genuine Hotels.com guest review
"Cozy Hotel with Excellent Service!"
We live in the neighborhood but needed to stay at a hotel during the time our house being fumigated. This hotel allowed us to bring in our old cat and he was able to stay with us. They serve breakfast and dinner with alcohol beverages without any extra charge. That's another BIG plus! We will definitely come back to stay at this hotel when our house […] requires some work again. Also we recommend this hotel to my friends from the other states. Read moreGenuine Hotels.com guest review
Overall, it was a nice place to stay at. We had a wedding reception to attend in that area. I liked the separated living space from the bedroom. And the kitchen was nice to have, even though we didn't use it. Staff was friendly.Genuine Expedia guest review
"Not a great stay!"
Bathroom had who knows what kind of hair round the toilet. The floor looks like it had not been swept. The door handles on the fridge where dirty. You could here everyone outside and upstairs. The front desk personal is not friendly unless you are a "preferred" customer. So I had to go to the store and get cleaning supplies to clean the room. I cleaned […] our room daily and got clean towels and extra trash bags every morning from the cleaning lady. And threw our own trash every morning. Read moreGenuine Expedia guest review
"Next to freeway and loud rooms"
Stayed here since they have a full kitchen in each room but didn't realize the hotel was immediately on the freeway. The freeway noise was so loud in our room we thought cars were going to drive into the living room. Front desk was not sympathetic at all when we told them we had problems sleeping due to this. Would not stay here.Genuine Hotels.com guest review
"A place to sleep"
Slow check-in process. Nothing bad with it, just nothing exciting either. Just a place to sleep.Genuine Expedia guest review
Response by Residence Inn by Marriott Rancho Bernardo Carmel Mntn Ranch Thank you for takining the time to share your commeents regarding your recent stay with us. I'm so sorry to hear that nothing stood out for you while you were with us. We have a wonderful staff at this hotel and I know they each strive to make every guest stay memorable. I hope the next time you fine yourself in Rancho Bernardo you will give us another try. Thanks again. Greg Schmidt General Manager
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