Four Points by Sheraton, Darling Harbour, Sydney - Sydney

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

When I called the hotel for information I was connected to an offshore call-center - I wanted to upgrade to a refurbished room with a Harbor view and paid accordingly - they call center gave me wrong info and I got a tired old and definitely NOT refurbished room - I felt cheated - its a shame cos the hotel is in a great location and it should have been […] a much better experience Read more

Genuine Hotels.com guest review

Bad info. Booked a king with two singles. Set up not available. Got two singles. For $300.00 a night you would expect at least two queens but it was not an option. Restaurant service was the worst I have experienced in forever. Had to actually go and find wait staff for any service. One morning I actually waited for almost 25 minutes before anyone  […] approached. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great location. Great staff

Genuine Hotels.com guest review

Great hotel which just completed upgrades. We arrived early and they accommodated an early check-in. Very helpful with explaining where to go and what to see. When we needed a taxi, they were right there. Convenient to water ferrys to get around Sydney, near to convention center and many restaurants and shopping. We enjoyed our 2-day stay and if we […] go back would stay there again. Read more

Genuine Hotels.com guest review

The hotel was fantastic - just sorry we didn't have more time to spend there. Loved being able to have the curtains open all night to that beautiful view of Darling Harbour.

Genuine Hotels.com guest review

The room was very small considering the price, but the convenient location so close to Darling Harbour made it mostly worth it. Though small, it was clean and fairly comfortable. Thought it was a little ridiculous that they were going to charge me $50 to check out at 1 p.m. instead of noon - as a result I had to spend an hour in the lobby so as not […] to arrive at the airport too early which was inconvenient. Read more

Genuine Hotels.com guest review

Convienent to all the Harbour activities and attractions. Highly recommended.

Genuine Hotels.com guest review

Excellent location, friendly staff, room clean but curtains tired and torn. $20 day for wifi extortionate!

Genuine Hotels.com guest review

Location is right in Darling Harbour, with some rooms facing the harbor. The pub in the front of the hotel actually has good food, a great projection TV and lots to drink. Rooms are large, comfortable and clean, if basic. Service needs improvement, however. Had to argue with staff a bit to get free Internet as a Gold Passport Member.

Genuine Hotels.com guest review

Great hotel, great staff, great location....a lot to see and do in the area.

Genuine Hotels.com guest review

A fine, not exquisite, hotel. Darling Harbour is a great Sydney location, but if you want The Rocks, it's a hike.

Genuine Hotels.com guest review

The hotel is ideally located in CBD with walking distance to several attractions. We got a free upgrade to a room with King bed and harbor view. No breakfast was included in the price and breakfast was pricey (AU $ 30 per person)! This was not a problem as there were several options close-by in the Victoria Building.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Rooms are a little small but clean and nicely decorated. The location is fantastic--right on Darling Harbor and a short walk to Circular Quay. I would recommend this hotel to a friend who was visiting Sydney.

Genuine Hotels.com guest review

Great hotel- location location location! Friendly staff- close to everything - definitely will stay again.

Genuine Expedia guest review

Great location to Harbor, cruise port, and public transportation. Three short block walk to main shopping streets. Great location for price paid.

Genuine Hotels.com guest review

Have stayed here before and everything was as great as I remembered.

Genuine Hotels.com guest review

The Hotel was great. A five minute walk to Darling Harbour, 30 minutes to Circular Quay and five minutes to train station. The staff is great and very efficient. Advise not eat in the restaurant, expensive and food not so good. We will stay again.

Genuine Hotels.com guest review

The stay started badly with a nasty fish odor at lunch time from the dining room inside the front door. Fresh fish should not have an odor. I always avoid restaurants with fish odor but could not change my location because I prepaid. The carpet in front of the elevators was filthy. These two items should be changed. I will not recommend the hotel to […] friends. Read more

Genuine Hotels.com guest review

Nice hotel, right on Darling Harbor. The boardwalk has lots of restaurant choices. Everything in Australia is expensive though. Free internet (in lobby) was nice, hard to find in Sydney.

Genuine Hotels.com guest review

The service at this hotel was fantastic!! They were more than happy to answer any question I had and were extremely friendly. They also have a 24 hour fitness facility which was nice.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It is located just few meters from the Darling Harbour. Excellent with several restaurants and things to do. They have an excellent dinner buffet if do not want to leave (it was raining and cold). I did not like the Room, small and I can hear the neighbor in the morning and showering. Did was not good as I work late and was with this noise to early. […] Try to avoid rooms in the first floor too. Also, bad that the parking is across the street. as it was raining. Not good experience. But, price was reasonable for CBD. People in the reception and in the restaurant was very friendly. Read more

Genuine Hotels.com guest review

When booking hotel reservation confirmation clearly showed breakfast included. When checking out hotel wanted to charge for breakfast and had no record of " breakfast included" and claimed that breakfast is always an additional cost. Left copy of reservation with reception, it is an issue they should resolve with hotels.com. Interesting to see next […] visa card statement. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The room was to be on the 2nd floor as extension to conference area. I have seen thsi before where special rate rooms are really rooms invented by the property to make a few extra dollars on rooms that do not fit their normal room standards. I have experienced this at several other Sheraton properties in the last 5 years. I provided SPG Platinum credentials […] and the room was upgraded to the Starwood Preferred Guest level by the manager. Notwithstanding the upgrade, this was a 2.5 star room but the property service level would allow me to say 3.0 - 3.5 star overall. Temporary roller beds with wheels. The carpet throw sloppily over the floor over the carpet below it and not even attached to the wall in 1 corner. Extremely basic finishings. Not at all consistent with Sheraton room standards. Temperature control is a nightmare. The first night we could not warm the room beyond 18 degrees with the split heater/cooler unit. The next day became warm and we could not cool the room below 24 after the unit was modified. You cannot open the windows to compensation but with the giant spider webs outside mine, I probably would not have opened it either way. The staff were extremely polite however it was not enough to make up for the room qualty and temperature issues. We left the property and went to the Four Seasons. Night and day. Read more

Genuine Expedia guest review

It was great and the service was excellent.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The Hotel is perfectly located in one of the best areas in town. Easy acess to all activities. Very nice staff and very helpful.

Genuine Expedia guest review

Good location.

Genuine Hotels.com guest review

There appears to be collusion between the hotel and the restaurants in Darling Harbour. Several times when we sought suggestions on good local restaurants in Sydney from the concierge, the only recommendations they offered were the restaurants in Darling Harbour on the wharf. We ate at Nick's Seafood, which was one the concierge suggested and were greatly […] disappointed. The atmosphere was loud, service the worse we experienced in Sydney and the food average at best. Eating out in Sydney is expensive and there are many better restaurants, such as Otto's and LaPesa. I recommend to invest in the "Sydney Morning Herald Good Food Guide 2012" for the best options. As for the hotel, it was an average experience. The rooms were small and the bathrooms even smaller with little counter space. Again disappointing, given the cost of the hotel. It was our first time to Sydney and I would stay in the Rocks & Circular Quay or Woolloomooloo areas or even take the ferry and stay in Manly. We spent 5 of the 8 nights in Sydney and if we were to go back we would spend more time in the Blue Mountains, Hunter Valley and the northern beaches. Best shopping locations were the Saturday Paddington Market and The Rocks Market. The best place for buying great Australian gifts was from Ricardo Pewter. We found him at the Paddington Market. Bondi beach and adjacent beaches are beautiful. Make sure to do the walk from Bondi to Coogee beach. Read more

Genuine Expedia guest review

What a view!! Great location, great view, great room...internet that worked well in the lobby. No free airport shuttle but it was a perfect location 5 minutes to Darling Harbor and 10 minutes to Hyde Park and a 15 minute walk to the bridge and Opera House! Loved it!!!

Genuine Expedia guest review

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Genuine Hotels.com guest review

This hotel is in a perfect place for a first time visitor to Sydney. Walking distance to everything and right at Darling Harbor which is fantastic. Clean rooms and courteous service. The restaurant manager went over and above great service by accommodating our family Christmas tradition of cracked crab! Even though we bought it at the fish market (a […] must see) the restaurant cleaned it and let us eat it at our own table at the pub! It was perfect!! Read more

Genuine Hotels.com guest review

Our room was pleasant but nothing special. The staff was exceptional, offering useful help at every turn. Location is excellent, adjacent to Darling Harbor. Would stay again.

Genuine Hotels.com guest review

friendly, warm welcome and easy handling while check-in and check-out, helpful tipps by concierge

Genuine Expedia guest review

Nice hotel, actually quite a bargain. Food is very expensive, but there are several places to get a breakfast. Weekday seafood buffet is a good deal. Room was comfortable service good, staff helpful, and it's in darling Harbor about 1.5 mile walk to Harbor Bridge, Opera House. Darling Harbor has lots of amenities.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Four Points at Darling Harbour had outstanding customer service! I'm in the hospitality business so I'm a harder customer than most, but the entire staff, from bellman to concegaire to front desk staff went out of their way to assist you and take care of anything you needed. Definitely would stay there again and the location was fantastic as well!

Genuine Expedia guest review

I stayed for the 10-the time in this hotel in a 8 year time frame. The location is just great and within 3 minutes walking distance to Darling harbor with a wide variety of good restaurants. Hotel however needs to be refurbished shortly since rooms are looking "old fashioned". Breakfast restaurant has slightly changed its serving, and coffee is "horrible" […] , looks that saving on coffee has been forced. Overall, I am not sure to stay there again, since quality dropped over the last years. Read more

Genuine Expedia guest review

I stayed for the 10-the time in this hotel in a 8 year time frame. The location is just great and within 3 minutes walking distance to Darling harbor with a wide variety of good restaurants. Hotel however needs to be refurbished shortly since rooms are looking "old fashioned". Breakfast restaurant has slightly changed its serving, and coffee is "horrible" […] , looks that saving on coffee has been forced. Overall, I am not sure to stay there again, since quality dropped over the last years. Read more

Genuine Expedia guest review

Beautiful hotel with excellent customer service! My only complaint is that you could hear every thing that was going on outside your door ie. cleaning staff servicing rooms and random conversations.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Hotel is very conveniently located for shopping. Bus and train station are just round the corner. Room had all essential amenities. It is fun to stay that is right in heart of Darling Harbor.

Genuine Hotels.com guest review