Shelborne South Beach - Miami Beach

Beautiful hotel and pool. The room was modern and clean, however it would have been nice to have a mirror in the main room. The bathroom was very small, too small for four in a room.

I was traveling to Miami on business with a colleague and was suggested by a colleague who lives in Miami to stay at the Sheborne because she had been there recently for a party at the bar and liked the ambience. I booked both our rooms from Hotels.com. We arrived late Friday afternoon so both the outside and the lobby were buzzing with people. We were […] both placed on opposite sides of the hotel. Then I arrived to my room, I was astonished. The carpet was stained and ragged, the kitchenette furniture was chipped, there was big hole in the wall above the doorway, and the white walls were dirty. The ONLY redeeming quality of this room was that it faced the ocean so I had a beautiful view of both the pool and the beach. My colleague had a similar experience in his room, but he did not even have a good view. Room Service is only for breakfast so if you want to eat anytime later, you will have to find a restaurant who delivers. The staff, except for one maid and a bartender at the outside restaurant/bar who were the friendliest people, left ALOT to be desired. More times than not they were aloof and did not go above what they were supposed to do their job. I left a jacket at the desk for 2 days because I was running an errand and forgot to pick it up. when I remembered, I asked the concierge and the first thing he said was the hotel is not responsible for personal property, before he even looked for the jacket. I was extremely disappointed by my experience. Read more

Without rating the staff, the hotel by itself was wonderful. Great location, nice, clean room that has been recently renovated. The staff could not have been more rude if they tried. Checking in was a hassle, and they were very unwelcoming. I have stayed next door at the Shore Club and will probably stay there next time because their staff is very friendly […] and focused on customer service...I would rather pay more and have great customer service. Read more

the view was terrific, the room was a dump. not at all what was advertised.

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Hiden fees such as the lack of perking should have been heilighted at booking.

Poor service, not renovated or anything close to the online pictures. There were doing construction in the building and we could hear it through the walls. Loud and poor conditions.

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Overall it was not a good experience. Most of the front desk staff are not friendly. The bellhops were the friendliest. We understood that we didn't purchased one of the upgraded rooms but the bathroom condition was unacceptable. There was rusting parts and mildew. Last but not least the ocean view room was not truly ocean view but partial ocean vi […] ew. Read more

Nice hotel, convenient walk to ocean drive.......

A very fashionista hotel.. looks great but some of the touches are impractical or don't work.. this is a hotel designed by a club owner not a hotel franchisee. It is the vibe that seems to matter more than the details.. there is no mirror in the room.. only in bathroom.. the air conditoning duct was in the closet.. the queen beds were more like twins.. […] there was no shampoo/soap etc in the bathroom.. had to ask for it carpets in the elevators were not high transit and had chewing gum etc stuck to them.. the pool was wonderful.. but a pool party took it over on a saturday which forced guests to go elsewhere but they should have been offered complementary use of the beach chairs etc that the hotel had on the seaside to compensate... a sofa might have been more useful in the room than the desk and office chair that were offered in a resort hotel. TV signal was very poor!! Resort fee added to the room cost was a bit cheeky as the hotel was a resort in the first place.. no-one stays there for business.. complementary cocktail included in the resort fee was vodka and grapefruit juice in a plastic cup.. not exactly projecting a classy image.. we passed on this "extra" after the first sampling... Read more

My significant other and I, stayed for a weekend. I must admit that the shelborne is a very good looking hotel. The first room we were given was not remodeled, and was furnished with antiques. after speaking with the manager, Philly, he made arrangements to change us to a newly remodeled room. The service was exellent, but for those who are counting […] their pennies, be ware of the deposit fee, and expensive hotel amenities. I would go again, but it wouldn't be on my places to return to for the rest of 2012. Pricing : excellent Location: excellent Staff: comforting Cleaniness: excellent Overall: 3.5 out of 5 Read more

We staid 4 nights in shelborne. It was great. 2 problems occured. We had booked 4 rooms and one of them was very bad (broken furnitures, moisture, painting, bathroom...). We asked for transfer and the next one was fine. We ordered a gluten free meal at the pool ... my wife got seek during 2 days afterwards. By the way, very nice pool ... great access […] to the beach ... great service on the beach ... fantastic location in sobe ! Read more

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Upon arrival we were frustrated. We were assured an early checking but that did not happen. We were promised a premium room, it was so small, the view overlooked a dilapidated building, and had one mirror in the bathroom. Our keys to our room never worked so we had to go up and down the dirty elevator to the front desk, wait in line to get them fixed. On […] a good note the pool was great, Monica our waitress was a sweetheart and enjoyed the food from Lucy's. I Read more

This was the worst place I've stayed. I'm not the world travler, but .... When my family & I arrived and checked in, one room was not cleaned. It appeared as if someone has just gotten out of bed. It took them about 2 hours total, because they had to figure out what happen. So, while that's going on, all 6 of us are stuffed in one room waiting for them […] to clean it. After they finished cleaning, we notice...no phone, mold on the ceiling, no cups for water (etc), not enough towels, Frig, didn't work. This was one of the newer rooms that was renovated..(really). The other room...outlet had tape and paint/plaster peeling off, condiments on the Frig had been used, had an old Frig in the room that was old and rusted, curtains were dirty and nasty, balcony had no table or chair, toliet kept running after you flush (maintenance guy had to fix), no shower, toliet paper holder fell off the wall, drain in the tub was rusted and old. This was just the rooms..... We were promised Happy Hour 6 - 8pm & Breakfast...it only lasted one hour and the rest of the drinks were at an discount. The people that worked in the restaurant had no idea what we were talking about. There was no Breakfast. This was important because, we had our children and we wanted them to have food before we continued our Cruise vacation. This was one or the reason we chose this hotel. Paid a Resort fee, that we didn't use any "Resort" type accomodations...didn't use the pool, because by time they finished cleaning, we had to get food. We didn't have any drinks, and the rooms were sooooo far from Resort type. For the rate, we could have stayed at a Marriott property or any other place for that matter. If you read this, please don't waste your money. You will be disappointed Read more

This hotel was a joke. They "overbooked" and didn't have a room available for us upon our arrival. To top it off I stood at the front desk forever waiting on the manager to come pull me to the side to disclose this information. It was ridiculous to say the least.

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Not worth the money. Run down bathroom. Old furniture. In need of remodeling, not at all modern.

OVERPRICED! A good party hotel for the young on a Sat afternoon but other than that it was just a ripoff. Pick a nicer 3 or 4 star hotel for the same price. At least you won't have holes in the floor and AC that doesnt work well.

Overall the hotel is nice. its better if you have stayed there before because some of the rooms have been renovated and if you know that in advance you can ask for those rooms. If I had known that I would have been really satisfied. I stayed 2 nights 1 in the old room which was pretty poor and the last night in the new room which was really nice. Some […] stuff is still a work in progress like the Tv reception but who really cares when you are in South Beach, TV isnt what you are there for. Food prices are a little ridiculous I had chicken,fries and mac& cheese 63.00 and it was a small portion thats a bit over the top. Outside of that the hotel is a sweet property and the staff is very nice and helpful. I will stay there again Read more

The picture u see from the web page doesn't have nothing to do with the real room. Was sooooo worse that I thought. A/C wasn't work, the bathroom was dirty, wall tiles fooling from wall, beds uncomfortable. They have a nice lobby and a breakfast area and that's all. Elevator was dirty seams never clean. Valley pays $30 and they hit my car in a curb. […] Pay $50 more and stay in The Palms muchhhh nicer. Read more

Seriously - this place is gorgeous, delicious, perfect location, and ...just glamorous. Their daily guest happy hours always feature FUN, mixologist-cocktails, not just 'here-ya-go-booze-cups." And the bartenders have always been fun & attentive. You can't go wrong in any part of the hotel's grounds - from the lobby, foyer, bars, restaurants...I WANT […] TO LIVE HERE!!!!!! Oh, and the beach service is amazing, too. The yellow and white striped chairs remind you how perfectly fortunate you are to be where you are...when you're THERE. I <3 SHELBORNE!! Read more

the hotel room was not as shown on hotel.com pictures. The staff were very curtious

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This hotel has rooms that vary greatly - the rooms that are not renovated are disgusting. I was able to upgrade to a Premium/renovated room for additional charge (luckily they had one available) which was much better but overall I was still not satisfied with the hotel and would not recommend staying here.

This was the worst hotel experience we have ever had. The woman checking us in was nasty and busy yelling at a coworker about something. The room was decrepit and everything was broken. The walls hadnt been painted in 50 years. The toilet didnt flush and light bulbs and electric outlets were not working. After much complaining the next day, we finally […] were switched to a renovated room. One night it took the hotel more than 50 minutes to retrieve our car from the garage. The place is run by inexperienced kids. It needs to be closed down. Read more

Although the location and general areaas of the hotel are fantastic, the rooms are practically in its original 1950's condition. The TV belongs to a museum, not to mention the mini fridge. The room is not worth a tenth of the price. Horrible finishings, the door practically didn't close on the 10 coats of paint it had. The formica tops and cabinets […] were in the worst condition I have seen in a long time in a reputable hotel. Read more

I travel to this area of South Beach 4-5 times/yr. This was my first stay at the Shelbourne -- and it didn't stack up to the local competetion. First - the head parking attendant seem to be having a bad day - had a bad attitude. Turns out he had that attitude the 3 days I was there. Then at check in I find out the nightly rate didn't include the "Resort […] Fee" which was presented as not optional. Why not include it in the published rate instead of making a bad first impression? The continential breakfast is a joke. The room was very "tired" - old furniture and not very clean. The room size was pretty good and the hotel location is good - but comparatively speaking - There is much better value at some of the hotels close by. Read more

Total lack of service Horrible customer service! run away from him in much as you can! Reception, when they meet, it seems they are doing you a favor! Valet service, you may be waiting your car sitting ... it will take at least 40 minutes ... plus a daily $ 25 charge! in brief ... never more!

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The location is great, and the pool and its staff were very nice. We were in a renovated room, however you can tell that the renovations were done hastily with towel racks installed upside down and bright blue wiring tacked on the walls. There is also only one functioning elevator, so they are packed and take forever. The front desk was tough to deal […] with. Our room wasn't ready until almost 5pm and when we called the night before for our car to be in front for 430am the next morning so we could make our flight, they had not done it. Read more

I was skeptical about staying at the Shelbourne after the mixed reviews I had read. And the reviews were very true to my experience. The positives: the pool, the price and the location The negatives: Check in took entirely too long (30-45 minutes) and I was told they were out of the room I had asked for (ocean front king). Only one elevator was working […] for 17 floors (you do the math), and since I was on the 15th floor it was kind of a necessity. Also, since there was only one elevator it was constantly filled with service staff (including those doing renovations, and room service -- no room for the guests!). Continental breakfast was misleading and several people commented on it when checking out. Overall, the hotel was fine for a cheap stay on Collins. It was no Shore Club, Raleigh or Delano, but it was fine for one night. Pool was terrific, and location was awesome. But other than those two things, it was average at best. Read more

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The service could not have been better! The only hiccup was the elevators were not the best.

The only thing I will complain about is the elevators...I waited 15 min one time...the elevators jump around and never go directly to your floor....the a/c was real bad...no air flow....it was warm n my room and never cool..

* Horrible service * Dirty rooms * Out of date decor in rooms * Overpriced for what you get * They ask for MANDATORY RESORT FEE when you get in !!! * Worst Continental breakfast on the continent.

Over rated and run down. This place needs a major overhaul. Was last updated in the 70's. Rips in the carpet and furniture. Exposed wiring in the room and the hallway. I'm suprized the codes department hasn't closed this place until much needed repairs are made. Stay Away!

The place is a work in progress and needs much improvement in the level of service in every facet possible.

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that hotel should be closed or at least the hotel.com should stop dealing with it, simply it is falling apart, tried to cheat us on check out by adding parking fees that we did not pay for, breakfast is terrible, swimming pool was closed, paints was falling from the bathtub

What had become a very deteriorated old hotel is nowFantastic! A complete gutting and re-birth. We stayed there 2 years ago, before renovation and said "never again" till discovering it online this time and seeing the new photos, which ABSOLUTELY do it justice. An all white, sparkling in the right way lobby, terrific new restaurants, lovely, helpful […] staff. Some rooms are still only partially renovated, but even those are lovely. We had a junior suite, and the bathroom was cosmetically fixed, but fine, clean and fully functional...we will go again next time, the all around buzz was great! Read more

The hotel advertises a $20 million dollar renovaton. I arrived at noon (trying to check in a bit early) and even though had an unused room, they charged me $50 to check in early. Upon getting my room (414) i went to check it out, shower and meet friends. The elevators in the building (2) were old, worn out, no coverings and didn't work right. I got […] to my room to find an outdated room with 2 double beds, an old shower that barely worked, appliances that were from the 80's and one, the tv, from early 90's (a square box) that didn't work. Oh yeah...the lights didn't work and the air conditioner control was in a cabinet that took me 20 minutes to find and turn down the sub zero temperature. I guess there was a reason the room was on sale. It was utterly despicable for the area (Collins ave & South Beach). I am not impressed as the pictures they use to advertise are far from the reality of the hotel. Lastly, they charged way too much for valet when valet had trouble getting one thing out of my car and an exorbitant resort fee...where was the resort??? Place was a dump...you can't put lipstick on a pig and call it a princess!!! (looks like all they did is redesign two restaurants in the lobby that were never open-or at least nobody in them!!! Read more

It took 4.5 hours to get a room. Checked in at noon and told check-in was 3pm and could only get a room at noon if I paid add'l $50. Came back at 4pm and still no room available (unclear how room was available for a $50 fee at noon but no room available at 4pm). No room provided until 4:30pm and room finish looked decades old.

This is not a hotel! The rooms are individually owned like a condo and are rented as hotel rooms. Although the lobby and grounds are being renovated, it is up to individual owners to renovate their rooms. My hotel room was a disaster area with mold growing on the air vents, ancient furniture that looked like leftovers salvaged from a hurricane, broken […] windows with no curtains and a smell that could raise the dead. Avoid this "hotel" and spend your money elsewhere. Read more

Great location but both the phsical conditions and service is terrible. They renovated the lobby to give you a great image but the rooms are from 1970's and dirty. I had to call the security for the noise after midnight 4 nights out of my stay of 5 nights.

If you want to OVER PAY and get no value then this is the hotel. Sure it's on South Beach but I have stayed in nicer MOTELS... I arrive and my room looks like a college dorm. The plugs in the room all don't work except 1 that had a bunch of power bars in it to run the minifridge, tv, receiver, lamp etc. I ask the front desk about this and they offer […] me an extension cord? Are you serious? I demanded a better room and then get sent into a bigger room with a view but the room has no soap, shampoo or towels for that matter. The room has a microwave which the handle is broken on. I called for towels on Friday and NO ONE came. The room had no cable I called on Saturday asking again for towels and to fix the cable... No one comes up... I called again saying is this some sort of early April Fools day joke? Finally got towels 2 days later and was GLAD TO LEAVE THIS PLACE. The beds squeak with any turn or movement. WORST VALUE HOTEL IN NORTH AMERICA. I have traveled across North America as I work for a travel company and this hotel is terrible. This hotel is a 2 1/2 star hotel at best Read more