Grand Canyon Quality Hotel - Williams

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Genuine Hotels.com guest review

We checked into the hotel and received our room key to a room that was under construction. There were paint buckets, ladders and one bed stacked on top of the other. After going back to the front desk for another key, we were sent to a room with a dirty, unfinished bathtub. Good thing we had shower shoes to wear. The next morning, dispite the "DO NOT […] DISTURB" sign on the door, housekeeping knocked. She said our room was on the check-out list that day, when clearly it wasn't. Good thing we we were in the room because I think some of our things may have been stolen if we weren't because "we weren't supposed to be there." When we did leave that evening for dinner, upon returning our room key didn't work. We had to go to the front desk again. This time, we waited 20 minutes for someone to help us because no one was at the front desk. I don't think I'll stay at this place again. Read more

Genuine Hotels.com guest review

Not a bad place to stay as a jumping off point for going to the Grand Canyon. Rooms were decent. Hotel is across the highway from the cute small town of Williams, so you have to drive if you want to go to dinner, explore, etc. Hot tub wasn't hot.

Genuine Hotels.com guest review

The owners were very nice & accommodating. Our only problem was that we had to climb stairs to get to the first floor, which was not mentioned when we booked our stay.

Genuine Hotels.com guest review

Don't waste your time!!! Dooo dooo hotel!!!!!!!! Who works there? No one is ever at the front desk, and when you find them, they are finishing their cigarette. Rooms are not clean, locks don't work. I feel safer and more comfortable sleeping in my car with the windows open and showering at a truck stop.

Genuine Hotels.com guest review

No elevators to 2nd floor rooms. Room smelled very moldy? Staff was friendly. Great location. Cheap price. Decent breakfast.

Genuine Hotels.com guest review

The stay was ok, all of the tv channels were unclear, the room was clean, it was ok for just one night. The location was just off the freeway and easy access to highway 64 to go to the Grand Canyon South Rim.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

If you want to sleep, request a second floor bedroom. For breakfast, there are so many people in the same time and not enough chairs and tables.At the reception desk, people are very kind and very hepfull.

Genuine Hotels.com guest review

Very disappointed by the condition of the hotel, much below the standards I have had at other Quality Inns.

Genuine Hotels.com guest review

This hotel was a mess. My room smelled funny, the wall were dirty, the tub was not clean, the tv only had about 5 working channels. My children wanted to go to the jacuzzi and it was broken, also the free breakfast was not really good.either.

Genuine Hotels.com guest review

Really good. More than expected

Genuine Hotels.com guest review

ran low on food during breakfast and night clerk was very unfriendly

Genuine Hotels.com guest review

We were there for 2 nights. Comfortable beds. Breakfast was adequate though nothing hot. We were only at the hotel to sleep as we spent our days and evenings at the canyon. Good for price so I would recommend!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel was decent for a quick one night stay.We booked a reservation online just a few hours before arriving, when we arrived (2:30am), the front desk had our keys already for us. Total time to check in 3 mins. Very impressed. There was a standard complementary breakfast something there for everyone. Great location... right off the freeway. It was […] a pleasant stay!! Read more

Genuine Hotels.com guest review

Perfect for a stay on the way to the grand canyon...decent breakfast make your own waffles...comfortable beds...way better than many places I stayed across the country for the price.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Nice, clean and value for money. Breakfast was better that I could expect at this rate. Quick check in and check out. Overall a good experience. Can't ask for more for what I paid.

Genuine Hotels.com guest review

Been on the road for a week and a half in different hotels from Mississippi, Texas, Arizona, Nevada and by far this is the worst hotel we stayed at. The only decent thing was the beds. The bathroom was dirty,so dirty the curtain had dry blood on them. After that there's nothing else to say we were out in a heartbeat.

Genuine Hotels.com guest review

noisy and uncomfortable with the clientele. It seemed like it was a residence.

Genuine Hotels.com guest review

TV set was not working properly, telephone set was dead. Clerk was alone and could do nothing about anything. Room was OK otherwise. Location near I-40 was fine, not far to places to eat.

Genuine Hotels.com guest review

All was fine. Close to a GREAT restaurant - Pine Country Restaurant.

Genuine Hotels.com guest review

we had two rooms reserved, the tv didn't work in either room. It was frigid outside so not a lot to do. Called front desk they were going to have somebody look and I overheard her tell somebody else that the last people in that room complained about it not working either. Nobody looked at it. There was no breakfast in the morning even though they advertised […] there would be. Read more

Genuine Hotels.com guest review

My room lock was lose had to tighten it

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I had a bad night, we couldn't sleep in our two rooms because of heater, its not working properly.

Genuine Hotels.com guest review

it was ok, it was sonwing heavy at time of our arrival, that may be contribute to dirty floor on lobby and hotel overall, no breakfast provided after 8:00 am.

Genuine Hotels.com guest review

Good people and good hotel. Some cars were stuck in the snow.

Genuine Expedia guest review

Very good hotel near Grand Canyon!!

Genuine Hotels.com guest review

We stayed here for three nights while visiting the Grand Canyon. We thought it was a good location to stay since it was located less than an hour's drive from the Canyon. The hotel itself is located on its own along with one other business, a gas station, on the opposite of the rest of the charming city of Williams AZ. Thus, it was a short drive to […] town for dinner, grocery shopping, or souvenir shopping. As far as the room, it was decent size and relatively clean. It is an old hotel in need of remodeling. Now, I highly suggest getting a room on the 2nd floor if you are a light sleeper because if you get noisy upstairs neighbors like we got, you won' t get much sleep. Plus add the thin walls and it makes for some rough nights. Our last night, we were able to move to the second floor and it was a big improvement. It was a better nights rest because of less outside room noise and inside room noise. (Our first room had a heater that rattled) The beds were adequate. The tv was adequate but it was missing the remote. Front desk gave me a new remote with no guarantee it would work and it did not. Ah well but luckily the 2nd room we got had a tv with a working remote. Now as far as front desk, the second person I encountered was much more pleasant and helpful than the one that checked us in. So some good mixed in with some not so good. Read more

Genuine Hotels.com guest review

The owner cuts costs at every corner and it shows. The room was semi clean and comfortable. The bed was super comfy. Everything else was run down and not well cared for. I picked this hotel since there was breakfast and we weren't given breakfast...with the explanation that their freezer was broke down. The front desk never asked for my id when I checked […] in and when I was given my receipt, they had me checked in as someone else. Not impressed at all. Was in a good location. Will not stay here again. There are a lot of other hotels in the area that are better taken care of. Read more

Genuine Hotels.com guest review

Great value for money, easy access from highway. It says breakfast included, but all you see at 8 am empty and out of order machines. I think with such a low booking price giving breakfast will bankrupt them :). But MacD and Taco Bell and couple of other fast food joints are within half a mile. Overall good stay, will stay again. . . . .

Genuine Expedia guest review

Heater did not work in one room no hot water for showers in either room toilet broke on one room. Parking lot not plowed or marked well so cars were getting stuck. I later overheard a maintence worker bragging about how much money he made pushing cars that hat had gotten stuck in parking lot. No breakfast as freezer was broken. Overall staff was pleasant […] and tries to be helpful offered ten dollar discount for no breakfast. T Read more

Genuine Expedia guest review

The temp was negative 5 outside, our heater went out and they did nothing to fix it. First they said there was no maintenance on duty, then said they were cleaning rooms. However, they could not change our room because there were no empty rooms available. I was traveling with a one year old, three old, and my mom (Im almost 40). The lady at the front […] desk was rude. I would definitely not stay there nor would I not recommend it to anyone. Read more

Genuine Expedia guest review

I was very disappointed in my stay. The plug ins in bathroom did not work, room was chilly, bath area was very old and look like it needed remodeling. When we booked we were told we would get breakfast. Breakfast started at I believe 7:30 and if you were not there by 8 you got left overs. Had a very poor breakfast. We were staying there for the Polar […] Express. The hotel was full. Wouldn't you think they would have thought ahead and had enough food for all? Would not stay there again. Read more

Genuine Hotels.com guest review

The staff are not very responsible. When we checked in, one lady at the front desk told us there will be no free breakfast though the reservation said free breakfast is included... The next morning when we checked out, we saw the breakfast in the hall. The breakfast has nothing but coffee, cold milk, cereals and bagels.

Genuine Expedia guest review

Everything was great! We made it to the breakfast early, but noticed by 9AM, most of the food was gone and there were many guests left with nothing.

Genuine Expedia guest review

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Genuine Hotels.com guest review

We enjoyed the overnight stay very much. Would definitly stay at this Hotel again. The complimentary breakfast was outstanding!

Genuine Hotels.com guest review

Our stay was not plesent. When we got back to our room late in the evening. That is when we noticed no heat. To late to call anyone or move if that was an option. WOur stay was not pleasant. When we got back to our room late in the evening. That is when we noticed no heat. To late to call anyone or move as per the notice on the door they were all booked. […] We were leaving the next morning. When checking in and going to our room that was booked for 4 only two towels were in the room. Also the continental breakfast was not complete. Serving time 7:00. We showed around 8:00 they where not set up completely yet. We left close to 9:00 and they where still bringing out food to set up. Security doors were not locked and others were locked that should not be locked. Also no cable TV in room as stated. The lobby had cable, we noticed when we went to eat. e were leaving the next morning. Also the continental breakfast was not complete. Serving time 7:00. We showed around 8:00 they where not set up completely yet. We left close to 9:00 and they where still bringing out food to set up. Security doors were not locked and others were locked that should not be locked. Also no cable TV in room. In the lobby thou. Read more

Genuine Hotels.com guest review

This hotel experience was by far one of our worst! The staff was rude and unfriendly upon arrival. When we got to our room I immediately went to lock the door and found the additional security latch had been snapped off and never replaced. I then used the restroom and noticed descusting stuff rubbed on the wall adjacent to the toilet. When I went to […] bathe my children I found pubic hair in the tub, on the shower curtain and the wall of the shower. I went to call front desk to request additional towels and found an odd red liquid all over the phone and up on the artwork above the bed. When I asked for the towels the front desk replied, "sure, when I get around to it." We would have requested our $ refunded and found a different hotel if the other hotels in town had not been sold out months in advance for The Polar Express. Poor quality for the Quàlity Inn! Read more

Genuine Expedia guest review

Would not recommend. Staff is very rude and bkfst was late and they ran out o everything. Bathroom was old and gross and there was sticky stuff all over the carpet. Pay a few more bucks and stay and the railway hotel. Town is cute but this hotel is awful!

Genuine Expedia guest review

stayed 1 night on the way from Grand canyon park. Affordable, Cozy, Not bad breakfast. Recommend for staying one or two days.

Genuine Expedia guest review

If you come from downtown at night it is hard to see the hotel, the name of the hotel is completely turned to the highway. Decent room but the building is apart from the lobby and it was snowing and we had to always access the main door so that is a negative point,

Genuine Hotels.com guest review

Staff great, Nice location, Free breakfast was good, Clean room.

Genuine Expedia guest review

Shocked at how run down, worn out and generally unsatisfactory this hotel was. The furniture was scratched, dented, and looked like it may have been from the '80's. There was a frayed lamp cord with wires exposed next to the plug. The lamp shade was disintegrating, as were the drapes. The drapes were so old they were dry rotting, and had big holes in […] them. The bed "rocked":so you hoped you didn't have to get up in the middle of the night. Mold and mildew in the bathroom. It snowed the entire time we were there, and yet after 24 hours of snow, the sidewalks weren't shoveled and the parking lot hadn't been plowed. The tile floors inside the lobby were wet from melting snow, and management's efforts to deal with this was to throw two hand towels in front of the door. When I suggested to the young man behind the counter that he should perhaps get a mop before someone fell, he acted like that was a novel idea! I didn't wait around to see if he actually got up off of his chair. People should know what type of experience they will be having if they stay here! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review