"Hotel smell bad"
Everything is ok and a good breakfast. However, the hotel smells bad everywhere, in the hallway or lobby as it has a mix of smoking rooms and non-smoking rooms. If you are a non smoker and sensitive to the smell, you may want a different hotel. Also, the double bed is small. If you have a child, it is not easy for parents to share the bed.Genuine Expedia guest review
Response by Econo Lodge Arena Wilkes Barre Thank you for taking the time to offer you comments regarding your recent stay. I was thrilled to see that you approve of our breakfast, many of our guests are critical about it but I'm sure it's because they don't realize that because we are an economy property, we only provide a Continental breakfast. I am sorry your stay was not to your liking regarding our smoking policy. I understand where you are coming from with part of the hotel being smoking permitted. We do have those rooms located on 3rd floor away from other guests but unfortunately some guests don't abide by the hotels policy of not smoking in public areas and even have the nerve to smoke in non-smoking rooms. Please accept my sincerest apology. I can only hope your next visit will be more pleasurable.
"Well worth money"
Stopped by while traveling, good value for money, was very clean, dog friendly. Be sure to ride downtown and check out the river walk--amazing.Genuine Expedia guest review
Response by Econo Lodge Arena Wilkes Barre Thank you so much for offering such positive remarks about your stay at our hotel. I was thrilled to hear you enjoyed the River Walk in downtown...we are very proud of what our city is doing to make it more appealing to not only the residents but also our hotel guests. I hope you have the opportunity to visit us again in the future. Once again....THANK YOU !
"Best Econo Lodge anywhere?"
For sure one of the best anyway. Much better than you would expect, Platinum Award displayed in lobby.Genuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes that we can accurately assess the quality of the accommodations and services we provide. Thank you again and we hope you'll have the opportunity to visit us again soon.
"One night but liked it"
Its a nice hotel for the price. If youre looking for three diamond service look elsewhere. The girl at the desk was freindly and explained everything. The lobby was a little smokey smelling but the yayhoos exhaling right in front of the door didnt help. There is a perkins right in front of the hotel and they gave a ten percent discount with a room key […] which was nice. The room was limited but fone for a night to rest before heading out. We were happy. Read moreGenuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre Hi Gary... We would like to thank you for offering your comments about the hotel. Feedback from our guests is very important to us and your input helps us to maintain our award winning status. Thank you so much for your business and we look forward to seeing you in the future.
Pet friendly was a big plus...they gave us potty waste bags and biscuits for our pup...the room had everything we needed the only down side was we couldn't get the room.cool enough...but it wasn't that uncomfortable..this was our first time traveling with our pet and it went very well!Genuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre Thank you for awarding us 4 stars. I am so happy to hear that your furry guest was impressed with his / her visit. We do our best to provide impeccable service even to our four-legged friends. I am sorry you had an issue with the AC unit in your room. We are in the process of replacing all of our units with brand new energy efficient ones. Thank you I hope your next visit will be more comfortable and don't forget to bring the pup along. Thank you again!
We attended the Peach Festival and arrived at the hotel at 11PM at night exhausted! Room was ready.. clean.. and we were glad to not have to drive two hours home.. Thank you for a nice stay..Genuine Expedia guest review
Response by Econo Lodge Arena Wilkes Barre Hi Jennifer, Thank you for taking time to offer your comments regarding your recent stay. I am so happy to hear you had a pleasant experience. I hope the Peach festival was just as enjoyable. If you ever have a chance to visit Wilkes Barre in the future, I hope you will consider us as your hotel of choice. Once again, THANK YOU!
"favorite wb hotel"
I stay here a lot for business purposes. This is such a friendly hotel. The staff is efficient and knowledgeable and the rooms are always great. Breakfast is fully stocked and well maintained and I like that the hospitality room is always open!Genuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre Wow... you are making us blush. Thank you so much for the positive comments about our hotel and staff. Your kind words mean so much to everyone of our team members. Thank you, once again, and we look forward to serving you again in the near future.
I enjoyed staying at this hotel. There was a fridge in our room that came with it automatically. They also gave people plenty of creative ways to interact with the hotel during and after the stay. It was really cool.Genuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre Thank you for offering your thoughts about our hotel. Our guests feedback, whether positive or negative, is a valuable tool to maintain our award winning status. As with anything, there is always room for improvement. Sometimes travelling can be a stressful experience and we try to give our guests some fun things to do in an attempt to make it more enjoyable. Thank you once again and we look forward to serving you.
"close to destination"
rooms clean, staff friendly, breakfast good, great stay for the price, would come back again and recommend to othersGenuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre Thank you for the positive remarks about your recent stay at the hotel and especially for offering recommendations to others. Guests, such as yourself, are invaluable to us and we truly appreciate your feedback. Once again, THANK YOU !
Very clean room. Great price for a Friday night. The only bad point was the king bed was very uncomfortable.Genuine Expedia guest review
Response by Econo Lodge Arena Wilkes Barre Thank you for taking the time to offer your comments about the hotel. Whether good or bad it is imperative that we know how our guests feel about the experiences. I was surprised to read that your bed was uncomfortable. We recently changed to Pillow Top mattresses in the hopes our guests would enjoy them but we seem to be getting mixed reviews. Once again...thank you!
"One night stay"
I stayed one night there and got some good sleep. The room was clean and had the usual amenities with an old school tube tv that was hard to hear. I was on the third floor and in the hallway, there was a strange odor - couldn't quite place what it was. The staff were very nice and hospitable. I would stay there again if I needed to.Genuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre Hello Drew... I truly appreciate that you took the time to review the hotel after your recent stay with us. In todays hectic world, time is so valuable that when someone offers it, it should be treated as a special gift. So thank you for your gift. Yes...we do have those old school TV's but we have new flat screens in our budget for this year so with luck, on your next visit you can enjoy them with the rest of our guests. Thank you again and we hope to see you again soon.
Place was quite accommodating. I really enjoyed the continental breakfast. Many options and everything was stocked full.Genuine Expedia guest review
Our room was great and the hotel staff was very helpful in finding us a room and moving us when we ended up staying more than one night. The only drawback to the hotel was the smoking on one side of the hotel on the floor we were on. The hallway reeked. Fortunately, it did not affect our room.Genuine Hotels.com guest review
We had a hard time finding the hotel because mapquest had the wrong exit we drove around for a half an hour at ten at night. I finally called the hotel and the man at the desk talked us street by street. To get to the econo lodge you take exit 165, it brings you right to the hotel.Genuine Expedia guest review
"Good for the Money"
Our stay was about what we expected, and a little bit betterGenuine Hotels.com guest review
Rooms dated but clean and comfortable. Would stay here again.Genuine Hotels.com guest review
"Good if you are not a light sleeper"
Everything about this hotel was decent for the price we paid, except for the thermostat noise that woke us up every time it started. I went back to sleep very quickly, but my husband could not sleep at all. Otherwise the room was clean and the location was very convenient for us.Genuine Hotels.com guest review
Too few restaurants nearby.Genuine Hotels.com guest review
EXCELLENTGenuine Hotels.com guest review
I was pleasantly surprised by the quality of this hotel. The continental breakfast was an added bonus and the staff was very accommodating.Genuine Hotels.com guest review
"great for an overnight stop"
I was impressed with the cleanliness of the hotel. It is a little dated but our room was clean and well maintained. In the morning they were cleaning the entryway outside. The manages really took pride in keeping their place clean and friendly. I would stop there again.Genuine Hotels.com guest review
Enjoyed our stay, nice staff, very friendly.Genuine Hotels.com guest review
"Fine for Overnight"
Close to interstate; easy to find. Breakfast convenient but nothing special. Microwave in room did not work. Bathroom light and fan on same switch; noisy. First floor room, heard lots of noise from upper floor.Genuine Hotels.com guest review
"neat and clean room, excellent value!"
Our room was clean and neat. Beds were comfortable and the sheets were spotless. Plus friendly staff. Very satisfiedGenuine Hotels.com guest review
"clean and efficient"
Staff was courteous. Rooms were clean. What more could you ask for?Genuine Expedia guest review
"Great hotel for modest price."
For the money this was probably one of the best hotel experiences that my wife and I have experienced during out travels. This is a modest hotel that is extremely well managed. Every effort was made to make the guest feel comfortable and valued, from a daily newspaper to an extended continental breakfast with fresh fruit, yoghurt, cereal and baked goods. […] The friendliness of the staff from reception to cleaning and maintenance staff was much appreciated. Read moreGenuine Expedia guest review
"Stop and Go"
Travelers will find this hotel comfy and easy to access. We normally stay here in route to New England and when we took our daughter along we were concerned about sharing. Our fears were alleviated and sleeping arrangements were suitable.Genuine Expedia guest review
"Family get together"
My two sisters and I used this hotel due to the price. We stayed in one room for two days, the room was very comfortable and clean. We were in Wilkes-Barre to visit relatives. The front desk check in and out was quick and easy. The continental breakfast was good and the area was clean. The staff at breakfast was very nice and friendly. The hotel maid […] service was very good. We would definately stay here again on our next trip. Read moreGenuine Expedia guest review
Close to arena venue where concert/show was held. Very accommodating staff. Room was very clean. Enjoyable stay for the one evening after show.Genuine Hotels.com guest review
We had a nice time just needed a place stay after a concert. The room was very clean and the bed was comfortable, was happy about the extra pillows in the room. Overall had a good nights sleep.Genuine Hotels.com guest review
"Convenient to local attractions"
We stayed here prior to a concert and found it to be very acceptable. We were within a mile of the venue for the concert and the hotel was great. We stayed there based on reviews and need for a clean,comfortable room, as it was just overnight. The staff was courteous and the amenities great. A nice breakfast area was available and a Perkins restaurant […] was literally in the hotels front yard. We would definitely stay there again for a need for accommodations that were similar. Read moreGenuine Hotels.com guest review
Bath room shampoo, conditioner not replenishedGenuine Hotels.com guest review
"Convenient overnite stop"
It was a good travel night hotel.Genuine Hotels.com guest review
"Great place for anyone!"
I enjoyed this hotel. When I booked the room I had ask for non-smoking but when I got there I changed my mind and ask if they had a smoking room and the front desk was happy to take a look to see if they had anything and they did find a room for me. Most places you go would not make the effort to do that or give an attitude. There was only one little […] thing about the room and that was that the walls are very thin, I could hear the people next door to me talking, the wake up call and their shower running. Other than that I enjoyed my experience there. The coffee & cream/sugar were refill and I like the coffee pot better than other hotels and I like the fact that the sink separate from the toilet and tub. Thanks! Read moreGenuine Expedia guest review
there were only two bath towels for 2 people there should be 4 bath towels for 2 people as a women needs to wrap her hair after she showers. Mattress could have been cushioned on topGenuine Hotels.com guest review
"Close to town"
Went well. Good stayGenuine Hotels.com guest review
"Pit Stop on Way Home"
Stopped in early morning for a quick sleep on the way home; was really tired so don't remember much, but the staff was very friendly and gave me extra coffee when I asked if there was a coffee maker in the room; shower was clean with lots of water pressure :) good breakfastGenuine Hotels.com guest review
For the price, I was really surprised, what a nice clean, friendly hotel, decorated very nice, would stay there any time we are in the area.I was a little concerned because of the price, but then I kept seeing a 2* hotel but a 4 star rating, it really does deserve the 4* no question.Every one was very helpful, the eating area was very nice, and if you […] couldn't find something to eat, you weren't hungry, you could get coffee , tea , cookies all day long, we stayed 2 nights and did not have one problem, which is more then I can say for some expensive places we have stayed in.I really would give it a try, you will feel quite at home.Also there most have been 20 eating places, chain ones, pizza we counted 6 Chinese 2, some fancy ones and Perkins which is right on the hotel property, and this was all on the main street about 10 blocks long, also the casino was about 1 mile away, and was very, very nice. Read moreGenuine Hotels.com guest review
Very nice, helpful, accommodating staff. Everything was clean, rooms were nice, location is right on the main road. No complaints.Genuine Expedia guest review
"Good hotel for the money"
Would stay again. Hotel was clean and comfortable. Price was great.Genuine Expedia guest review
very nice hotel - the cleanest Hotel I've been to in 2 weeks travling on business. would highly recommend. Comfort Inn right next door - more $$$ and not half as nice. friends of mine stayed there and had nothing good to say about it.Genuine Hotels.com guest review
No parking was available; had to park at a nearby diner and walk to hotel in rain. The much ballyhooed free high speed wireless internet did not work. I had to call tech support. The tech was insolent, asking if I was using a "Macintosh", saying that could be the problem (as CEO of my company, travel with a MacBookPro). Tech then asked for my IP address, […] etc., and I told him that my company's tech support handled that, I did not know the number, etc. In sum, the internet was unavailable and I needed to read and answer e-mails. The tech kept making excuses. I told him that I stay in hotels/motels all over the world and never had encountered such a problem. In fact, I stayed at the Serena Hotel in Kabul, Afghanistan two weeks ago and had no problem connecting to the internet wirelessly, Ft. Lauderdale the week before and so on. The company supporting the internet at this hotel is in the Dark Ages. Read moreGenuine Hotels.com guest review
"It was a stop on the way to Watertown, N.Y. for we"
One comment: My husband has celiac disease. It would be nice if the breakfast bar could include gluten free cereals such as Rice or Corn Chex. This way he could have more of a choice for breakfast.Stay was fine.Genuine Hotels.com guest review
The service is top notch. The front desk is always (my 4th stay here) eager to please and professional, no matter what time of day or night you arrive. I've arrived in the day and very late night. My room is always spotless. Truthfully I expected a lesser quality hotel because the price is so cheap to stay, but that's not the case. I recommend this […] hotel hands down for the quality and price. Read moreGenuine Hotels.com guest review
"ROOM 124 NOT A GOOD ROOM..TOO NOISY IN THE AM!!!!"
PLEASE DONT PUT ME IN A ROOM RIGHT NEXT DOOR TO THE HOSPITATLITY ROOM!!!! WAY TOOOOOO NOISY!!!!!!! SOUNDED LIKE THE PEOPLE WERE IN MY ROOM HAVING BREAKFAST!!!!Genuine Expedia guest review
Convenient for a stop over night as we were heading to next destination. Clean room, price was good. We did not use any amenities or visit area.Genuine Hotels.com guest review
Employees were exceptional. Room was very clean.Genuine Hotels.com guest review
"Home away from home"
This hotel was a very nice to stay. It was very clean outside as in. The hotel was located close to shopping,resturants and the interstate. Everyone was very nice. Felt like home.Genuine Expedia guest review
"Fantastic front desk service & nice rooms!"
The staff goes above & beyond with great customer service! Thanks for a great stay & hospitality.Genuine Hotels.com guest review
"Close to my visit areas"
great as usualGenuine Hotels.com guest review
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