I was disappointed that a couch was not in the room. I was there for two days and it would have been nice instead of a hard chair and bed, I also am missing some oersonal items. I will stay again, but I will make sure there is a couch and I will be more careful with what I bring.Genuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre Hello Annette... Thank you for taking the time to let us know your thoughts regarding your recent stay at our hotel. I'm sorry you were disappointed we didn't have a couch in your room. Hopefully you'll decide to visit us again and we can offer one of our King Suites that are much larger rooms with a couch. I do apologize but I cannot comment on your missing personal items because we have not been made aware that you had a problem. Once again....thank you for staying with us and offering your feedback.
"Thank you EconoLodge"
The lobby is small and the hotel is older vintage, but we had everything we needed including frig, microwave, hair dryer, Kleenex and breakfast but I left my watch behind and noticed it missing several hours later. Sure enough. They were kindly saving not just the watch I missed but my book and a pair of glasses. I am so grateful. Also voucher for $10 […] free slot play at local casino. Read moreGenuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre Thank you so much for your kind words about the hotel. Although we are an Economy property our goal is to give our guests a mid-scale feel. Happy to hear you were able to recover your belongings that were left behind. Once again, thank you, and we hope to see you again should you travel to the area.
"Close to Wilkes University"
This place was such a great value! Clean, clean, clean!Genuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre Dear Ursula... Thank you for your kind comments regarding your recent stay at our hotel. Thank you especially for the 5 stars you awarded us. Our staff prides itself on the cleanliness of their rooms and I will share your positive feedback with them. They will be thrilled. I hope that when your travel needs require a trip back to the area you will consider us for your home away from home.
I would definitely come back and I will!!!Genuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre Hi Bobbi... Thank you so much for your review and especially the positive comments regarding your recent stay at the hotel. We look forward to your next visit. Thank you again...
Clean and comfortable, close to interstateGenuine Expedia guest review
Response by Econo Lodge Arena Wilkes Barre I just wanted to express my gratitude for taking the time to offer a review of our hotel and especially for the perfect "5" score. Hope your next experience is even better...
"Good Value for the Money"
Hotel staff greeted me very warmly on such a cold night. Room was clean, comfortable and quiet. Next morning had a great breakfast - just enough to fill the empty space.Genuine Expedia guest review
Response by Econo Lodge Arena Wilkes Barre Hello John... Thank you so much for taking the time to offer your comments regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback and especially to receive a perfect "5" ! Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
"Econo Lodge in Wilkes Barre, PA"
Friendly and helpful staff at check in. Room was clean, did not smell. We traveled with our poodle and the hotel is pet-friendly. Breakfast was not bad. First floor rooms are used for guests with pets. Overall the hotel is satisfactory. Would stay here again.Genuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre I'd like to express my deepest gratitude for taking the time and offering your comments about your stay here at the Econo Lodge Arena. Your input in appreciated more than you know. I was especially pleased that, given the opportunity, you would return for another visit. That means we must be doing something right! Once again....thank you... and may you and yours have a wonderful New Year.
"best for price"
We tried other hotels in the area at the same price point and this seemed bestGenuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre Thank you for choosing our hotel after your search. I can only hope that since you did choose us, we were able to live up to your standards of quality and not just rate. Once again ...Thank you!
"Good overnight stay"
We found our stay to be comfortable, clean, the staff friendly, and the location close to another motel made it convenient for dinner (no dining facility on premises). Would stay there again.Genuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre Thank you....I was thrilled to read your positive comments about your recent stay. I truly appreciate your feedback and will share it with our staff and upper management. Perkins Family Restaurant is located just steps away from our front door along with Pickles Pub next door to the property. Thank you again and hope to see you again soon.
"Just what we were looking for"
Was very impressed about the hotel. Excellent continental breakfast. ThanksGenuine Expedia guest review
Response by Econo Lodge Arena Wilkes Barre Thank you for taking the time to review our hotel. We know you have many choices and we're very happy you chose us. We are especially thrilled to hear we've earned your 5 Star rating. Hope to see you again....
"One Happy Customer"
The room was very clean. Hotel was easy to get to. It was very quiet, i could not here the people above or next to me. I would definitely recommend staying here. I will stay there again on my next trip to the area.Genuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre We sure love hearing those words...."One Happy Customer"! Thank you for taking the time to let other travelers know about your experience here at the Econo Lodge Arena. ...and a great big THANK YOU for the 5 STARS! Hope to see you again soon.
"Okay for a short stay"
Motel was clean and staff was very helpful and friendly. It was okay fro a short stay but I would prefer an indoor pool and hot tub for longer stay.Genuine Expedia guest review
Response by Econo Lodge Arena Wilkes Barre Thank you for offering your comments about your visit with us. Happy to hear you were satisfied at least for a short stay. If I can offer a suggestion for the future. We have a sister hotel right next to us and they do have hot tubs and an indoor pool. If we don't see you in the future, hopefully you'll decide to give them a try.
Nice place for the moneyGenuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre Hi Jim... Thank you for the 5 STARS.... We very much appreciate and value your feedback and will share it with our team. It is a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
"Convenience with a great price"
Comfortable. Easy access. In walking distance to restaurant and coffee.Genuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre Thank you for taking time out of your busy schedule to offer your feedback. I was thrilled to hear your recent visit was "comfortable". That one word is worth a million dollars to all of us at the hotel. Those 5 STARS aren't too shabby either. Hope you'll visit us again soon!
Close to free way. Simple/clean. Easy access. Dunkin donuts right across the street for early AM Coffee. Staff was beyond friendly. Not one person didn't Greet you without a smile or hello! Would def stay again.Genuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre Thank you for your wonderful remarks about your hotel stay. Your comments really made me proud of the job we are doing but especially that our staff greeted you with a SMILE! Looking forward to your next visit...
Very comfortable room, great staff. Jeff even loaned us his umbrella when we went to get dinner! We'll stay here again.Genuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre Hi Kevin... Thank you for the very positive review. We'll do our best next time to hold the rain back so you won't even need that umbrella. Once again....THANK YOU!
Everything was great except the loud footsteps right above us late at night and in the middle of the night. Thin ceilings?Genuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre Your comments about our hotel are much appreciated. I am thrilled that even though you had some noise issues you still found it in your heart to give us 4 stars. I am truly sorry you were disturbed by the noise above you.
"Convenient to Gas Station, Restaurant, and I-81"
Easy check in. Hotel provides 10% discount at Perkins Restaurant for its guest. Breakfast is simple but sufficient.Genuine Expedia guest review
Response by Econo Lodge Arena Wilkes Barre Hello Al... Thank you for the awesome review. You made my day with those 5 stars! Thank you again and hope we get to see you again soon.
"1 night stay"
Check in was quick, room was clean and no bad odor. Check out also quick. Just wished there was more parking. Lots of spaces filled by big work trucks.Genuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre Dear Rose, Thank you for taking the time to review our hotel. We truly appreciate your high rating. I agree with you about the trucks...they are actually supposed to park in the rear of the building as it states in our hotel policy at check-in. For some reason, they choose to ignore it. Once again...thank you and we hope you get to visit us again soon.
"Clean room and great staff."
Staff was very friendly and helpful and willing to go the extra mile to assist guests. Room was very clean. Would recommend the hotel to friends.Genuine Expedia guest review
Response by Econo Lodge Arena Wilkes Barre Thank you so very much for the high scores in your review. Given the very nature of the hotel business, the hours are long and demanding. Good service and quality accommodations depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes it and takes the time to tell other travelers.
Convenient. Close to the highway. Only real negative thing is that there seemed to be a lot of noise in the parking lot and in the hallways.Genuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre Dear Eric, Thank you for your review and the 4 star rating. I'm sorry your experience was on the noisy side. We do our best to keep it under control by putting it in our hotel policies... notifying guests of our "Quiet-Time" but some guests just choose to ignore it. Hopefully you will visit us again without the noise and we can earn that 5th star. Thank you again...
"Quick stay in Wilkes-Barre"
Had 5 hours to sleep - fell into bed and slept very well. Breakfast was hot and good. Seemed like a lot of truckers there - always a good sign. Right off the highway - easy to find.Genuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre Thank you for taking the time to complete the review of our hotel. I'm happy to hear you were able to get a good nights sleep even though it was only 5 hours. We truly appreciate the 4 star ranking. Hope you next visit can earn us that 5th star. Thank you again...
"good overnight stay"
excellent hotel always clean and comfortable. stayed many times.Genuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre On behalf of our hotel staff, I would like to thank you for your kind words. I will be sure to pass them on to our employees. It's truly rewarding when a guest recognizes our staff’s efforts and even better when they keep coming back to us. Again, let me thank you. We're committed to total guest satisfaction, and we look forward to your next visit.
"Hotel smell bad"
Everything is ok and a good breakfast. However, the hotel smells bad everywhere, in the hallway or lobby as it has a mix of smoking rooms and non-smoking rooms. If you are a non smoker and sensitive to the smell, you may want a different hotel. Also, the double bed is small. If you have a child, it is not easy for parents to share the bed.Genuine Expedia guest review
Response by Econo Lodge Arena Wilkes Barre Thank you for taking the time to offer you comments regarding your recent stay. I was thrilled to see that you approve of our breakfast, many of our guests are critical about it but I'm sure it's because they don't realize that because we are an economy property, we only provide a Continental breakfast. I am sorry your stay was not to your liking regarding our smoking policy. I understand where you are coming from with part of the hotel being smoking permitted. We do have those rooms located on 3rd floor away from other guests but unfortunately some guests don't abide by the hotels policy of not smoking in public areas and even have the nerve to smoke in non-smoking rooms. Please accept my sincerest apology. I can only hope your next visit will be more pleasurable.
"Well worth money"
Stopped by while traveling, good value for money, was very clean, dog friendly. Be sure to ride downtown and check out the river walk--amazing.Genuine Expedia guest review
Response by Econo Lodge Arena Wilkes Barre Thank you so much for offering such positive remarks about your stay at our hotel. I was thrilled to hear you enjoyed the River Walk in downtown...we are very proud of what our city is doing to make it more appealing to not only the residents but also our hotel guests. I hope you have the opportunity to visit us again in the future. Once again....THANK YOU !
"Best Econo Lodge anywhere?"
For sure one of the best anyway. Much better than you would expect, Platinum Award displayed in lobby.Genuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes that we can accurately assess the quality of the accommodations and services we provide. Thank you again and we hope you'll have the opportunity to visit us again soon.
"One night but liked it"
Its a nice hotel for the price. If youre looking for three diamond service look elsewhere. The girl at the desk was freindly and explained everything. The lobby was a little smokey smelling but the yayhoos exhaling right in front of the door didnt help. There is a perkins right in front of the hotel and they gave a ten percent discount with a room key […] which was nice. The room was limited but fone for a night to rest before heading out. We were happy. Read moreGenuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre Hi Gary... We would like to thank you for offering your comments about the hotel. Feedback from our guests is very important to us and your input helps us to maintain our award winning status. Thank you so much for your business and we look forward to seeing you in the future.
Pet friendly was a big plus...they gave us potty waste bags and biscuits for our pup...the room had everything we needed the only down side was we couldn't get the room.cool enough...but it wasn't that uncomfortable..this was our first time traveling with our pet and it went very well!Genuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre Thank you for awarding us 4 stars. I am so happy to hear that your furry guest was impressed with his / her visit. We do our best to provide impeccable service even to our four-legged friends. I am sorry you had an issue with the AC unit in your room. We are in the process of replacing all of our units with brand new energy efficient ones. Thank you I hope your next visit will be more comfortable and don't forget to bring the pup along. Thank you again!
We attended the Peach Festival and arrived at the hotel at 11PM at night exhausted! Room was ready.. clean.. and we were glad to not have to drive two hours home.. Thank you for a nice stay..Genuine Expedia guest review
Response by Econo Lodge Arena Wilkes Barre Hi Jennifer, Thank you for taking time to offer your comments regarding your recent stay. I am so happy to hear you had a pleasant experience. I hope the Peach festival was just as enjoyable. If you ever have a chance to visit Wilkes Barre in the future, I hope you will consider us as your hotel of choice. Once again, THANK YOU!
"favorite wb hotel"
I stay here a lot for business purposes. This is such a friendly hotel. The staff is efficient and knowledgeable and the rooms are always great. Breakfast is fully stocked and well maintained and I like that the hospitality room is always open!Genuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre Wow... you are making us blush. Thank you so much for the positive comments about our hotel and staff. Your kind words mean so much to everyone of our team members. Thank you, once again, and we look forward to serving you again in the near future.
I enjoyed staying at this hotel. There was a fridge in our room that came with it automatically. They also gave people plenty of creative ways to interact with the hotel during and after the stay. It was really cool.Genuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre Thank you for offering your thoughts about our hotel. Our guests feedback, whether positive or negative, is a valuable tool to maintain our award winning status. As with anything, there is always room for improvement. Sometimes travelling can be a stressful experience and we try to give our guests some fun things to do in an attempt to make it more enjoyable. Thank you once again and we look forward to serving you.
"close to destination"
rooms clean, staff friendly, breakfast good, great stay for the price, would come back again and recommend to othersGenuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre Thank you for the positive remarks about your recent stay at the hotel and especially for offering recommendations to others. Guests, such as yourself, are invaluable to us and we truly appreciate your feedback. Once again, THANK YOU !
Very clean room. Great price for a Friday night. The only bad point was the king bed was very uncomfortable.Genuine Expedia guest review
Response by Econo Lodge Arena Wilkes Barre Thank you for taking the time to offer your comments about the hotel. Whether good or bad it is imperative that we know how our guests feel about the experiences. I was surprised to read that your bed was uncomfortable. We recently changed to Pillow Top mattresses in the hopes our guests would enjoy them but we seem to be getting mixed reviews. Once again...thank you!
"One night stay"
I stayed one night there and got some good sleep. The room was clean and had the usual amenities with an old school tube tv that was hard to hear. I was on the third floor and in the hallway, there was a strange odor - couldn't quite place what it was. The staff were very nice and hospitable. I would stay there again if I needed to.Genuine Hotels.com guest review
Response by Econo Lodge Arena Wilkes Barre Hello Drew... I truly appreciate that you took the time to review the hotel after your recent stay with us. In todays hectic world, time is so valuable that when someone offers it, it should be treated as a special gift. So thank you for your gift. Yes...we do have those old school TV's but we have new flat screens in our budget for this year so with luck, on your next visit you can enjoy them with the rest of our guests. Thank you again and we hope to see you again soon.
Place was quite accommodating. I really enjoyed the continental breakfast. Many options and everything was stocked full.Genuine Expedia guest review
Our room was great and the hotel staff was very helpful in finding us a room and moving us when we ended up staying more than one night. The only drawback to the hotel was the smoking on one side of the hotel on the floor we were on. The hallway reeked. Fortunately, it did not affect our room.Genuine Hotels.com guest review
We had a hard time finding the hotel because mapquest had the wrong exit we drove around for a half an hour at ten at night. I finally called the hotel and the man at the desk talked us street by street. To get to the econo lodge you take exit 165, it brings you right to the hotel.Genuine Expedia guest review
"Good for the Money"
Our stay was about what we expected, and a little bit betterGenuine Hotels.com guest review
Rooms dated but clean and comfortable. Would stay here again.Genuine Hotels.com guest review
"Good if you are not a light sleeper"
Everything about this hotel was decent for the price we paid, except for the thermostat noise that woke us up every time it started. I went back to sleep very quickly, but my husband could not sleep at all. Otherwise the room was clean and the location was very convenient for us.Genuine Hotels.com guest review
Too few restaurants nearby.Genuine Hotels.com guest review
EXCELLENTGenuine Hotels.com guest review
I was pleasantly surprised by the quality of this hotel. The continental breakfast was an added bonus and the staff was very accommodating.Genuine Hotels.com guest review
"great for an overnight stop"
I was impressed with the cleanliness of the hotel. It is a little dated but our room was clean and well maintained. In the morning they were cleaning the entryway outside. The manages really took pride in keeping their place clean and friendly. I would stop there again.Genuine Hotels.com guest review
Enjoyed our stay, nice staff, very friendly.Genuine Hotels.com guest review
"Fine for Overnight"
Close to interstate; easy to find. Breakfast convenient but nothing special. Microwave in room did not work. Bathroom light and fan on same switch; noisy. First floor room, heard lots of noise from upper floor.Genuine Hotels.com guest review
"neat and clean room, excellent value!"
Our room was clean and neat. Beds were comfortable and the sheets were spotless. Plus friendly staff. Very satisfiedGenuine Hotels.com guest review
"clean and efficient"
Staff was courteous. Rooms were clean. What more could you ask for?Genuine Expedia guest review
"Great hotel for modest price."
For the money this was probably one of the best hotel experiences that my wife and I have experienced during out travels. This is a modest hotel that is extremely well managed. Every effort was made to make the guest feel comfortable and valued, from a daily newspaper to an extended continental breakfast with fresh fruit, yoghurt, cereal and baked goods. […] The friendliness of the staff from reception to cleaning and maintenance staff was much appreciated. Read moreGenuine Expedia guest review
"Stop and Go"
Travelers will find this hotel comfy and easy to access. We normally stay here in route to New England and when we took our daughter along we were concerned about sharing. Our fears were alleviated and sleeping arrangements were suitable.Genuine Expedia guest review
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