The check-in process was slow due to computer complications, even though I had a reservation.Genuine Hotels.com guest review
"Room interior good, exterior worn"
Although the room interior was beautifully renovated, the exterior corridors are dated and worn. The room I stayed in smelled badly of cigarette smoke; I could even smell it on all of my clothes once I got home.Genuine Hotels.com guest review
"least expensive of the decent hotels"
it was ok, but next time I would spend a little extra for a little nicer place. The room was ok, but the wood floors were not clean, the toilet wobbled and was not secured and there was no hair dryer in the room. It was fine for a overnight stay, but I would not have wanted to stay there any longer.Genuine Hotels.com guest review
"My worst experience"
By far the worst hotel experience I've had and I deserve a refund. I got to the hotel late due to working late locally in town. I chose to stay here rather than drive 2 hours home. The pictures showed a decent room that had recently been updated. What the pictures did not show was a dirty bed and overall dirty feeling in the room. I was so tired I decided […] to deal with it. I put shirts I had of my bag on thd pillows and slept in my clothes I'd worn that day. About 4 hours later I woke up and checked out because of how disgusted I was. Something needs to be done. Read moreGenuine Hotels.com guest review
"Skip this Inn"
As the reviews said, no continental breakfast; however they offered good coffee. They need to clean the outside steps leading to the second level--they were deplorable!!! We were a bit concerned about safety when we saw the people hanging around the property but it turned out ok. That being said, we will not stay at another Red Roof Inn. This is the […] second time we have run into this setting and conditions and have it is not the Inn for us. Read moreGenuine Hotels.com guest review
The room I received was near the trash and it was overflowing, which smelled bad. I am afraid of spiders and there was no one to assist with removing until the morning. I had to leave at 5am-ish, so that did nothing for me.Genuine Hotels.com guest review
"Almost perfect - will definitely be back."
The look and feel of the room was fantastic. It had a very upscale look when I walked in and I immediately felt comfortable. It's obvious on the exterior that they are working on getting it fixed up from an older building. Only one thing, and I find it an most hotels in humid areas, the AC smells so bad. I usually bring a sheet of hepa filter with me […] to cover them with, but forgot this time. There must be some way to clean them out occasionally. BUT - I will be back as it was perfect price and stay. Read moreGenuine Hotels.com guest review
Excellent RoomGenuine Hotels.com guest review
The pictures are MUCH nicer than the real rooms. The neighborhood the hotel was in, was very sketchy. There was no remote control for the TV. When I called to the desk, they couldn't find an extra. 15 minutes later, he called and said he found one and that I needed to come to the desk to get it. Finally, REMEMBER TO BRING A BLOW DRYER! I am used to […] hotels having one in the room. When there wasn't one in the room, I looked and the hotel site said they were available on request. Well, I requested a blowdryer... they had NONE! NOT ONE! It was ridiculous. I would NEVER recommend this hotel, and wish I could get my money back! Read moreGenuine Hotels.com guest review
We were moving child to college. Liked microwave and refrigerator but did not have coffee pot or hair dryer. The room is small so we were frequently waiting for one of us to move before the other person could move. Average motel for the price range.Genuine Hotels.com guest review
Very disappointed about not having a hair dryer in the room. None was available upon request. The manager said it was only included in the deluxe king room. Oh Please!!! I will never stay at a RRI again. Patty .Genuine Hotels.com guest review
"Nice stay in Grand rapids"
Nice place at a reasonable rateGenuine Hotels.com guest review
The location and service of this hotel where superb. The area isn't too bad, and there is food and shopping within walking distance. My only complaint is that they need new blankets and their wifi is very poor. It is free wifi and anyone can connect, so it is slow. I can deal with slow, but it also has a poor connection a well. I was unable to connect […] for more than 5 minutes or so. That said, a good experience over all. Read moreGenuine Hotels.com guest review
The room was what I expected. I would stay again.Genuine Hotels.com guest review
The room was in excellent condition, very clean and sanitary. No problems occurred during my stay, staff was very accommodating to my airport shuttle needs. Hotel was close to airport and shuttle got me there in five minutes at 5:30 AM. Room came with a clean shower, refrigerator and microwave. I will stay there again. Price was very reasonable.Genuine Hotels.com guest review
"ok to stay for a short period"
Room was clean, but had some smell after being closed for a while without natural ventilation. After I switched on A/C everything was ok. No free breakfast. wifi is pretty slow.Genuine Hotels.com guest review
Parking lot is a bit undersized and crammed together. Appearance from the road looks outdated but don't let that fool you. Rooms are updated and clean. Staff is very polite and helpful.Genuine Hotels.com guest review
Hotel looks kind of scary from the outside. Stairs aren't that safe to walk up and down. The rooms aren't bad once your inside. Housekeepers were very nice. There were cats all over the place. One person had four cats on their room.Genuine Expedia guest review
"Forget the stereotypes, this place is awesome!"
Forget any stereotypes you might have on low-cost hotels and the Red Roof company, hotel management does make difference and this is the proof of it, it should deserve 4 stars.Genuine Expedia guest review
The room for the most part was fine - clearly attention has been paid to upgrading the furnishings. Room was mostly clean except for a very dirty light fixture above the sink. The most frustrating part of the stay was with the poor communication. I called the front desk shortly after I arrived to ask about internet access which was supposed to be provided. […] Was told they had been having problems and there was nothing that could be done. No reference to tech support, apology, - just sorry it wasn't working. The most frustrating thing though was when someone knocked at more door at about 9:45 am - it was a staff member asking when I would be checking out as I they needed everyone out by 10 am so they could begin working in repaving the walkways outside the room. When I protested saying no one had told me anything about this when I checked in and that I hadn't showered I was told they could delay until 11 am. I rushed then to shower and leave. When I stopped at the office to complain was told by person who had checked me in the evening before that no one should have been talking with me before noon. She then expressed frustration with the contractors. When I told her it had been a colleague clearly dressed in a Red Roof Inn polo the expression on her face made it clear to me that there had been a BIG communication breakdown someplace. I do want to note that all staff I interacted with were very friendly and nice. Read moreGenuine Hotels.com guest review
"Ok for emergency purposes only"
The first room we had the floor was slippery like grease was on it and it had not been mopped ever. Then I pulled back the comforter and there was some sort of bug unsure if dead or alive. The second room was a little cleaner but there was hair all in the ice bucket and some hair on the sheets. And the carpet part was dirty as if it never has been […] vacuumed. Read moreGenuine Expedia guest review
Had a great time with my girlfriends. Hotel was nice and room was clean and comfortableGenuine Hotels.com guest review
Nice, spacious, comfortable.. A/C sounded like it had a worped fan blade, a little loud, but still kept us cool They gave us the room before it was done being cleaned, this was after 4:00pmGenuine Expedia guest review
"Convenient to attractions"
Although the hotel is close to airport and attractions, the overall experience was not very good. There was no continental breakfast and the coffee availability was sporadic, and the staff seemed to be put out about replenishing this service. The cost of the hotel was not significantly lower than competitors with better service. The hotel was undergoing […] a very noisy outside renovation with lots of noise and debris on the lawn and even the sidewalks which was not being cleaned up. The grounds in general were not in good shape. Most of the staff was friendly and helpful however. Read moreGenuine Expedia guest review
This room smelled. Like ammonia. I want to hope that it was cleaning products, but part of me feels like this room had been peed in by many animals. The bed was comfortable. But the room really smelled.Genuine Hotels.com guest review
"Unexpectedly nice for the price and updated"
It was easy to get to, and very close to many shopping areas including a meijer's with a starbucks inside. Our bed was comfortable and the floor was a laminate, which I liked as we didn't need to worry about what lived in it. The only downside was, the room smelled of smoke. We probably could have asked for another one, but our stay was just one night […] and it didn't bother us that much. I would definitely stay there again. Read moreGenuine Hotels.com guest review
Nice hotel. Comfortable beds. Extended cable. Accommodating and friendly staff. Dog friendly and plenty of grass areas around to walk dogs.Genuine Expedia guest review
"Close to airport, but there are better options"
First off this hotel does not have an elevator, so if you have lots of bags or even just one heavy one be sure to request a ground floor room. Check in was easy. The room, although look fairly recently updated a bit, was dirty. There was lent and hair on the floor of the bathroom and the headboard was full of smudges, GROSS! I guess you get what you […] pay for. I'm luck it was only one night, but if I had to stay any longer I would have changed hotels. Read moreGenuine Expedia guest review
"I'd stay again."
Great place. It was a nice room. Comfy bed. There wasn't many tv stations, which isn't horrible. But I'd stay there again.Genuine Hotels.com guest review
"Nice location and convenient to good restaurants"
Enjoyed the stay and location convenience Close to all my needs including the airportGenuine Expedia guest review
"Nice Hotel close to downtown Grand Rapids"
Super easy to find. Right off 96. Great Restaurants and shopping near by. Easy to get back to down town Grand Rapids. Would definately stay again. The price was right!Genuine Expedia guest review
Great price and good room. Great service when needed.Genuine Hotels.com guest review
Hotel needs some maintenance. Huge crack in 2nd floor balcony that is pretty scary. Otherwise you get what you pay for.Genuine Hotels.com guest review
"Great for park & fly"
Long-term parking was complementary with this visit, so this is why we booked a night at this hotel. There has been some updating to the rooms, however the bathrooms desperately need some updates and repair. There were cigarette burns on the comforter, but overall the room was clean. I don't recommended for an extended stay, but if you are flying out […] of GRR in the morning, this is a pretty nice deal. Read moreGenuine Hotels.com guest review
"Okay, but tight space"
The two queens in the room with the dressers and other furniture made the walking space really tight, and the bathroom door comes extremely close to the toilet and tub/shower. The bed was very hard, but for the price and convenience, it was ok. It looked like they tried to make the motel room nice.Genuine Hotels.com guest review
"Management and Staff Don't Care about GUESTS"
This is my first ever review and I feel a duty to warn others that may be thinking of staying here. I flew from Arizona for a family function and reserved my own room while two other sets of family members each reserved their own room for a total of three separate rooms. We often meet up in GR and were looking for a regular place to stay for future […] family events. On the second night of my stay there was a bachelor party a couple of rooms down from me, which resulted in a physical fight at 2 am that spilled into the parking lot. Several police cars arrived and the group quieted down...until police left, then resumed yelling and screaming until the sun came up. Staff did NOTHING to stop this. When I complained about not being able to sleep, they only said, "yea, I would be upset too, here is your bill." I asked if they were aware of this and they said yes, with a blank face. They also failed to reserve a ground level room (as previously reserved) for my cousin who has a young son who is wheelchair bound (no elevator). They comped one night at a sister hotel; however, they failed to say it was for two nights and they were kicked out of the second hotel! When told of this, nothing was done except for, "oh I am sorry." If you are looking for a place to throw a bachelor party, hide from the law, or go on a bender - this is the place to stay. They have lost out on three separate rooms being reserved in the future along with any red roof in, Read moreGenuine Expedia guest review
"Nice and close to many places to shop and eat"
It is newly remodeled, very nice and in a great area.Genuine Expedia guest review
"Not much to complain about"
Room was great. Had an issue with electricity that was quickly solved by staff members. Very pleased!Genuine Hotels.com guest review
Room was very clean and perfect for the price. I'd defiantly stay here again. Highly recommend!Genuine Hotels.com guest review
"Good for quick stays"
Stayed 2 days for an outpatient surgery in the area. It was very clean the staff (I spoke with 3) are very kind. There is plenty of restaraunts and stores nearby if you need anything. Price was perfect for what I needed. No coffee in the room but there was in the lobby and McDonald's within walking.Genuine Hotels.com guest review
"Nice Hotel Room, Good Price"
Red Roof Inns all have no interior halls, so door to rooms open directly to outside. Party in room next to ours had several friends visit (it was on a Friday night) and conversed from the parking lot up to the balcony.Genuine Expedia guest review
"Good location YUCKY room"
There were no bath towels and when I called the front desk I was told to come and get them. I had to put my coat back on and go out in the dark and cold. The outside of the building was in need of obvious repairs. The room was very dirty, not vacuumed, gum stuck to the hard floor and the bathroom was dirty and sticky. The small door on the wall near […] the floor was jacked open with pink insulation sticking out. The room stunk with a strong musty, stinky smell. The sheets appeared clean and the mattress was adequate. It seemed that all the house keeping did was change the sheets and make the beds and wipe the sink and toilet. The rest was really gross... Dirt behind the bathroom door, floors not vacuumed between the beds and shower walls not wiped down. I will never stay at a RedRoof Inn again! Read moreGenuine Expedia guest review
"Too Expensive. No hair dryer. Bed springs lumpy"
Paid as much as I would have for a nicer room. They told me it was because I booked through expedia. Won't do that again. Terrible room. No hair dryer, no coffee pot in room. Hey, but had a microwave and refridge. Will not use Expedia nor Red Roof again.....Boo on both.Genuine Expedia guest review
"Nice motel-close to airport"
Airport suttle helpfuland on timeNice clean room.Genuine Expedia guest review
my stay was good. the staff was real nice and no problem. the room shows bad wear already for just remodeled. stains on the walls, ceiling, doors. floor not clean of dust and hair. They ran out of hand towels and wash clothes. NONE in my room or any to give me.Genuine Hotels.com guest review
For just needing a place to stay overnight on our way out of town, the hotel was adequate. It was clean except the floor in the bathroom needed to be swept. What we needed was there. IT SMELLED LIKE SOMEONE HAD BEEN SMOKING in the room earlier that day or the previoius customer. Very bad smell.Genuine Hotels.com guest review
"Nice Pet Friendly Hotel"
Friendly staff greeted us with helpful suggestion for nearby diner. Room was comfortable, clean and quiet, with WiFi and cable. Good location in nice area of town, and right off the freeway so easy to find. Hardwood floor made for relaxed time with pet.Genuine Expedia guest review
"You get what you pay for"
Pros: Price, microwave / fridge in room, some recent renovations including laminate floor which is much better than nasty carpet Cons: security latch on outside door was broken, bathroom door top hinge was broken so the door would not close conveniently, renovations to room stopped outside the (broken) bathroom door, the walls were thin and the neighboring […] room occupants were loud both inside their room and hanging around outside the room near our window which made restful sleeping nearly impossible. We stayed two nights and were gone the entire second day yet when we returned to our room it had not been cleaned - though the "do not disturb" sign had been placed on our door when it wasn't there when we left. Put there so the maid could skip cleaning? We ended up changing rooms that night to a clean one with a working door but when we required a third night in the area we ended up switching hotels entirely. Read moreGenuine Hotels.com guest review
Not enough pillows but the room was clean and well maintained.Genuine Hotels.com guest review
"close to airport"
lock was broken. None of the toilets have lids.Genuine Hotels.com guest review
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