We chose this hotel based on the free limited parking and our destination for the next day. The staff was friendly, room was clean and comfortable. The neighborhood was a little scary. There were a lot of homeless people in the ally area and lots of street noise. Overall, we did enjoy our stay for the one night.Genuine Hotels.com guest review
"Down a notch for me."
I've stayed here often. The location is great for my purpose and having parking available is paramount. There's been a change in parking availability - a new contract with a towing company that has killed early parking possibility. You can't leave your car until you check in, and you can't check in until your room is ready.Genuine Hotels.com guest review
"Staff is extremely rude and unfriendly."
Staff is extremely rude ang unfrendly .Genuine Hotels.com guest review
Nice place in walking distance to many attractions. Free parking was a plus.Genuine Hotels.com guest review
We stayed one night and it was perfext for what we needed it for. It wasnt fancy but it comfortable enough and it was very affordable!Genuine Hotels.com guest review
I felt like i was in Prison they Had to many Camaras,you couldnt have Visitors"Friend or Families" that Were Staying in other Hotel. you also need $200.00 Deposit just in Case you Broke Something or Do something they Didnt Like, So i didnt even want to use their towels or turn on the tv etc. I Could Wait to Leave this place.Genuine Hotels.com guest review
The room is clean and spacious but a little bit overpriced, the neighbirhood is questionable, for one night its okay,not recommended for families with kids, for a last minute accomodation,its fine but will not book to this hotel againbGenuine Hotels.com guest review
Stayed for game 4 of the World Series. The price was probably cheaper than parking. We took a cab for $12 to AT&T each way. Parking was covered and safe for my friends' Porsche. The room was very clean, street noise was a little loud, but we slept well. No worse than other 2/3 star places I've stayed. Only 3 pillows and I could have used one more but […] was too tired to ask for one by the time we got back to the room. The staff was friendly enough and I would stay there again, but hopefully the price would be a bit cheaper. Read moreGenuine Hotels.com guest review
Hotel is located 3 blocks from Civic Center which was very convenient for attending a concert. Free parking was also a plus and the rooms were clean and updated. Tenderloin neighborhood a bit rough, but overall a good experience.Genuine Hotels.com guest review
"Location was ok. Not great."
Stay was ok . Just a T.V. in room . And Wi FiGenuine Hotels.com guest review
I was pleasantly surprised about my room. The furniture and bed were fairly nice, with a big soft mattress. The room was very small; I didn't have a lot of room to move around, but it was adequate. That said, the room has been tastefully re-done, with good lighting and a fancy 3-headed shower (that's not all that great, and watch where the little ones […] are pointing!). They have a Keurig in the room, so bring your cups with! The room was a bit loud, I was on the ground level next to the street, and could hear a lot of conversation and cars. The neighborhood is not great, being on the edge of the Tenderloin. I'm no wimp when it comes to sketchy urban areas, but this one is the real deal. Plan on taking a taxi to better spots in town if you want to avoid drug dealers and their clients. On the other hand, if you're looking for a good dive bar and some very interesting people, go for a walk. Last item: I asked for a late checkout to maybe try out some nearby brunch spots, and they didn't allow it. I understand the stance, but it's not like all the rooms are going to be cleaned all at once, are they? Read moreGenuine Hotels.com guest review
"A walk on the Wild Side"
Echoing other reviews, I was pleasantly surprised by my room. Comfortable and a remarkable lack of street noise. The shower even had body sprays. This area of the city is pretty "urban" - lots of homeless people and people off their medications. I must say that I never felt threatened and safety was never an issue but if you're bothered by the street […] activity you might want to consider another part of town. Read moreGenuine Hotels.com guest review
"Horrible management DONT STAY HERE"
Arrived at the hotel at 6pm the night time front desk attendant was very friendly and helpful. My husband and I left for dinner and when we returned at 10pm there was a note left on the tv inside of the room asking us to move the car forward in our parking spot. My husband and I both felt a little uncomfortable knowing that the staff had let themselves […] into our room. We wished they would have just called us seeing as how they had all of our contact info but we figured no harm done. The next morning we checked out an hour early and were in our way. I looked at my bank account and saw that there were two pending charges . I called the hotel and asked the the second charge was. The manager was very rude and said it was an incidental charge. I then asked for the specific incident and he said "the maid cleaned two rooms this morning and said one of them smelled of smoke, it might have been your room so that is the incidental" I then told him that neither of us were smoking in the room at all and asked when the charge could be romeved seeing has how there was no was to prove that and he wasn't even certain the smell was in our room. He avoided giving me an answer and eventually my husband got on the phone at which point he assured the manager that no one had been smoking in the room. The manager then hung up on him. Read moreGenuine Hotels.com guest review
poor continetal breakfast.....shower plumbing is poor,having to wait to check-in when rooms are available.Genuine Hotels.com guest review
Should improve hospitalityGenuine Hotels.com guest review
"Very Nice Hotel in SF"
I stayed at the Alexis Park Hotel in the Market District of San Francisco and had a very enjoyable experience. The room was comfortable, clean, and only lacked a refrigerator (which would have been nice. They offer free parking but the spaces are limited so you have to get lucky. I was very impressed with the hotel manager who was very nice. I would […] stay at this hotel again. Read moreGenuine Expedia guest review
Not satishfiedGenuine Hotels.com guest review
"Dodgy area but functional"
The area this motel is in is a bit dodgy. I wouldn't have felt safe walking back at night, as there are lots of vagrants and other questionable characters around the place. Otherwise, though, it's a pretty good location: lots of good places to eat within 5 minutes' walk, 15 minutes walk to Union Square, 25-30 minutes to Chinatown and around 45 minutes […] to Fisherman's Wharf. I got the feeling that this place was set up as a really nice place in the 70's and hasn't been touched since. It was in good condition but the decor was very dated. The hairdryer was pretty hilarious - I didn't even recognise it as one until the guy at the desk assured me there WAS a hairdryer in the bathroom. It looked like a miniature vacuum cleaner. The bed was large and comfortable, though very high, and the jacuzzi in the room was an unexpected bonus. We needed earplugs at night, though, as the walls are very thin. You can hear a lot of street noise (sirens, drunks, street cleaners) and I could also hear conversations and coughing in the room next door. Read moreGenuine Expedia guest review
"Mid town stay"
Overall, room was clean when I arrived and the rooms are surprisingly nice. However, didn't get maid service 2 days, did inquire and was told by desk that room would get taken care of, it didn't. The neighborhood is very seedy, was a shooting across street during my stay. It is 2 blocks from a homeless/distressed persons community center so the area […] attracts a seedy populous. For the money paid, I would stay else where just based on the neighborhood. The location is kind of so, so, about 5 blocks from financial district and public transportation hubs. Read moreGenuine Hotels.com guest review
"San Francisco visit"
Stayed 1 night. Looks a bit rough on the outside and located in Tenderloin district, but actually very clean and a good find. Plenty of good bars on Polk. I would stay here again.Genuine Expedia guest review
"Centrally located but scary neighborhood after drk"
PROS: The room is clean and nicer than you'd think by looking at the building's outward appearance. Because of the neighborhood it's in, the price is lower than most other places you can find in the city, and the room is undoubted more spacious than others. CONS: Paper-thin walls that allowed me to unwillingly overhear conversations the homeless were […] having outside, lukewarm water in the shower despite the fancy showerhead, a toilet that required me to lift the top to the tank and manually pull on the chain to flush every time (probably installation error), and a sink that has a mystery leak which caused an invisible wet spot that was undetectable until you stepped on it. There was also no "Do Not Disturb" sign available so you're pretty much forced to have your room cleaned every day (I typically only get my hotel rooms cleaned every 3-4 days because I don't make a mess, I don't need new towels every day and would prefer to save on resources, and I don't love people coming in and out of my room every day). Read moreGenuine Hotels.com guest review
"Expensive for a basic room, but that's everywhere"
A note was left on the TV to remove luggage from car....very sketchy neighboorhood, so i'm assuming they thought our car was going to get broken into. Limited parking, but if you get there before dinner time you should find a spot. We had a room with the window facing out onto the street where you could hear all the traffic and people going up and down […] the stairs and talking at all hours. downstairs called at 1030 asking if we were checking out, I said yes in a bit. he reminded us it was at 11. Then room service barged in our room at 1045 trying to clean the room. Expensive for a basic room if you ask me, but that's the going rate for San Fran. Cigarette burns in the sheets, but the room was clean overall. Read moreGenuine Hotels.com guest review
"great for the price"
I couldn't believe the price for the location, off street parking too. Will definitely be back.Genuine Hotels.com guest review
I was pleasantly surprised by the quality for the price. Staff was nice, breakfast was decent, and the room was quite nice for how tight our budget was. I'd definitely stay again!Genuine Hotels.com guest review
"Good choice for a unexpensive stay in SF downtown"
I like the place, it is very close to downtown San Francisco. Walking distance to Japan town, China town and shopping areas.Genuine Expedia guest review
"Great for price"
I had read many mixed reviews on this hotel before our stay. I must say the room was excellent. Bathroom was updated along with new flat screen tv's. Yes the surrounding neighborhood is less than desirable. My wife, kids, and I walked to AT&T park and back after the game with no issues. I would stay here again!Genuine Hotels.com guest review
Not fancy. Clean. Great shower. Light bkfst was very nice. No lobby. No capability to store luggage before or after check in and check out.Genuine Expedia guest review
Was an okay place to stay. Room was clean. You have to buy your own ice, but was only 25 cents. Hotel staff are not that friendly.Genuine Hotels.com guest review
"As expected for the location"
Nice hotel. I think all the TV channels were Indian though...Genuine Hotels.com guest review
This place has been updated and cleaned up. Someone has spent a lot of money on refurbishing. The cost was about a quarter of everyplace else in the city the week I was there, and it was close to where I needed to be for my business. I have no complaints at all. I admit, it's farther away from the places that tourists would want to be -- the wharf, […] or Union Square, but if the location works for you, I thinks it's a great value. Read moreGenuine Hotels.com guest review
"Don't stay here!"
Staff not friendly , location scaryGenuine Hotels.com guest review
Rooms look good, customer service terrible, management and staff they don't greet you and they see to be upset.Genuine Hotels.com guest review
"Reasonably priced motel in good location"
While this walk-up style hotel is aging, it's clean, safe, and reasonably priced. Recommended if you just want a decent inexpensive place to stay that's close to everything. Note it's not very sound proofed so you're liable to be woken up in the night by trucks and ranting street people if you're a light sleeper.Genuine Expedia guest review
"Good hotel, bad location, horrible staff"
When I arrived to the hotel, the staff claimed that I have not reserved the room. I showed him the Expedia confirmation but he refused to let me in!! He said that Expedia has not sent him my info and hence I cannot stay there. I called Expedia but unfortunately, after waiting more than 15min no one replied back, due to "unforeseen # of calls"!! Suddenly, […] the staff said that I can stay in the hotel and he will resolve the issue with Expedia. I guess he found the mistake from his side... The room was good and clean. Here are the down sides though: 1) No fridge 2) Only 2 cup of coffees which were not refilled the next day. The breakfast was horrible. There was no place to sit. The guy stared at us all the time that we wanted to pick the food. The breakfast time was even worse: 8:30am - 9:30am. One day we came at 9am and almost everything was gone!! No refilling!! We wanted to check out at 7:15am but the front desk was closed! We knocked on the door for 5 minutes till the staff came wearing shorts. He opened a small window and asked for the keys and the credit card. He did not even open the front desk door. It was quite offensive. If you want some respect, this is not a place to go. If you only care about cleanness of the room and can tolerate stupid and rude behavior, you may book this hotel. Read moreGenuine Expedia guest review
"nice centrally located hotel"
I was out there for vacation and it was a great place with good amenities.Genuine Expedia guest review
"Good for the price"
Not bad!Genuine Hotels.com guest review
Charged us for a room knowing the card holder (my gf) was not old enough to rent. Then does nothing but insult us and tell us we weren't getting our money back. I'll put it this way. Never got a room and never got a refund. Definitely does not know how to treat customers.Genuine Expedia guest review
"You get what you pay for..."
Front desk isn't so friendly. There is a smell in the room that kind of stays on your clothing. Did not have a problem finding parking, and it was free - which is a huge plus. Location was great.Genuine Expedia guest review
"Reeks of Pinesol"
We actually refused to stay here because the room reeked of Pinesol and the dead bolt did not work. The manager was very rude, although he did let us cancel the reservation.Genuine Expedia guest review
"Staff is horrible there is no room for parking!"
When we got the lady a the window was kind of rude. Not friendly at all. She kept a scowl on her face the entire time we signed papers. She was very non social and unpleasant. They take out a 200.00 refundable deposit on the room at check in. Which was returned the day we checked out. The parking is very limited and if you have a big car forgot about […] parking at the hotel. The hotel was nice I wish the staff had been more pleasant. Read moreGenuine Expedia guest review
"Good hotel for downtown area."
Could be a little bit far from the civic centre on foot. Good room and staff. Easy to find out the hotel. Hi-speed Internet? Well.... Hmm..Genuine Expedia guest review
"A Great Location"
I chose this hotel because it is close to many cultural centers in San Francisco. The host was gracious and considerate, givein me a toothbrush when i discovered I had forgotten one. My only complaint was that breakfast started late, at 8AM. I had hoped to have checked out by then, but i stayed because the offerings were varied and ample.Genuine Hotels.com guest review
"They did not even let us stay in their hotel..."
My friend and I are students traveling in the US so we do not have a California ID. Yet we had a US university student ID with photos and the same name shown on my debit card. The hotel staff refused to let us stay even when we already paid the fees. He was very rude and would not refund us.He seemed impatient to explain to us and understand our circumstances. […] He simply told us to read the sign on the window and only started explaining to us when we asked him to. We have stayed in many other inns before and this have never happened. We ended up ten o'clock in San Francisco trying to look for a place to stay. When we finally found an inn the person there told us that photo IDs were acceptable. Read moreGenuine Expedia guest review
lining up for food is like waiting inside the restroom on a plane.Genuine Hotels.com guest review
The room was neat and clean.Genuine Hotels.com guest review
"Do not stay here"
Horrible Service. The hotel attendant was beyond rude. I would not recommend this place to anyoneGenuine Hotels.com guest review
"Not bad for price"
Rooms very clean. Room and bathroom completely remodeled. Service was great. Location is good just neighborhood is a little rough but not to bad. Movie theatre a block away. Liquor stores and coffe shops a block away. Pretty much in the center of all tououGenuine Hotels.com guest review
Really bad service very tiny rooms and not enough parking for all the rooms,Genuine Hotels.com guest review
My bathroom was newly remodeled. Beds were comfortable. Like other guests mentioned, we also had used coffee and coffee cups our room. Im from South L.A. but the number of crackhead around the hotel is overwhelming. LOL This is a place to stay at with your pals for a day or two if your on a tight budget. But not for a couple vacationing in San Francisco. […] The front desk staff can greatly benefit from a customer service course. Read moreGenuine Hotels.com guest review
"A Hearty Breakfast"
This was my first visit to the Alexis Park Hotel and I hope to return. The room was comfortable, well lit, and well heated. The breakfast was hearty. The clock was an hour slow and this messed up my schedule for the morning. Why can't maids doublecheck the clocks when someone leaves? This has happened more than once.Genuine Hotels.com guest review
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