"Horrible management DONT STAY HERE"
Arrived at the hotel at 6pm the night time front desk attendant was very friendly and helpful. My husband and I left for dinner and when we returned at 10pm there was a note left on the tv inside of the room asking us to move the car forward in our parking spot. My husband and I both felt a little uncomfortable knowing that the staff had let themselves […] into our room. We wished they would have just called us seeing as how they had all of our contact info but we figured no harm done. The next morning we checked out an hour early and were in our way. I looked at my bank account and saw that there were two pending charges . I called the hotel and asked the the second charge was. The manager was very rude and said it was an incidental charge. I then asked for the specific incident and he said "the maid cleaned two rooms this morning and said one of them smelled of smoke, it might have been your room so that is the incidental" I then told him that neither of us were smoking in the room at all and asked when the charge could be romeved seeing has how there was no was to prove that and he wasn't even certain the smell was in our room. He avoided giving me an answer and eventually my husband got on the phone at which point he assured the manager that no one had been smoking in the room. The manager then hung up on him. Read moreGenuine Hotels.com guest review
poor continetal breakfast.....shower plumbing is poor,having to wait to check-in when rooms are available.Genuine Hotels.com guest review
Should improve hospitalityGenuine Hotels.com guest review
Not satishfiedGenuine Hotels.com guest review
"Mid town stay"
Overall, room was clean when I arrived and the rooms are surprisingly nice. However, didn't get maid service 2 days, did inquire and was told by desk that room would get taken care of, it didn't. The neighborhood is very seedy, was a shooting across street during my stay. It is 2 blocks from a homeless/distressed persons community center so the area […] attracts a seedy populous. For the money paid, I would stay else where just based on the neighborhood. The location is kind of so, so, about 5 blocks from financial district and public transportation hubs. Read moreGenuine Hotels.com guest review
"Centrally located but scary neighborhood after drk"
PROS: The room is clean and nicer than you'd think by looking at the building's outward appearance. Because of the neighborhood it's in, the price is lower than most other places you can find in the city, and the room is undoubted more spacious than others. CONS: Paper-thin walls that allowed me to unwillingly overhear conversations the homeless were […] having outside, lukewarm water in the shower despite the fancy showerhead, a toilet that required me to lift the top to the tank and manually pull on the chain to flush every time (probably installation error), and a sink that has a mystery leak which caused an invisible wet spot that was undetectable until you stepped on it. There was also no "Do Not Disturb" sign available so you're pretty much forced to have your room cleaned every day (I typically only get my hotel rooms cleaned every 3-4 days because I don't make a mess, I don't need new towels every day and would prefer to save on resources, and I don't love people coming in and out of my room every day). Read moreGenuine Hotels.com guest review
"Expensive for a basic room, but that's everywhere"
A note was left on the TV to remove luggage from car....very sketchy neighboorhood, so i'm assuming they thought our car was going to get broken into. Limited parking, but if you get there before dinner time you should find a spot. We had a room with the window facing out onto the street where you could hear all the traffic and people going up and down […] the stairs and talking at all hours. downstairs called at 1030 asking if we were checking out, I said yes in a bit. he reminded us it was at 11. Then room service barged in our room at 1045 trying to clean the room. Expensive for a basic room if you ask me, but that's the going rate for San Fran. Cigarette burns in the sheets, but the room was clean overall. Read moreGenuine Hotels.com guest review
"great for the price"
I couldn't believe the price for the location, off street parking too. Will definitely be back.Genuine Hotels.com guest review
I was pleasantly surprised by the quality for the price. Staff was nice, breakfast was decent, and the room was quite nice for how tight our budget was. I'd definitely stay again!Genuine Hotels.com guest review
"Great for price"
I had read many mixed reviews on this hotel before our stay. I must say the room was excellent. Bathroom was updated along with new flat screen tv's. Yes the surrounding neighborhood is less than desirable. My wife, kids, and I walked to AT&T park and back after the game with no issues. I would stay here again!Genuine Hotels.com guest review
Was an okay place to stay. Room was clean. You have to buy your own ice, but was only 25 cents. Hotel staff are not that friendly.Genuine Hotels.com guest review
"As expected for the location"
Nice hotel. I think all the TV channels were Indian though...Genuine Hotels.com guest review
This place has been updated and cleaned up. Someone has spent a lot of money on refurbishing. The cost was about a quarter of everyplace else in the city the week I was there, and it was close to where I needed to be for my business. I have no complaints at all. I admit, it's farther away from the places that tourists would want to be -- the wharf, […] or Union Square, but if the location works for you, I thinks it's a great value. Read moreGenuine Hotels.com guest review
"Don't stay here!"
Staff not friendly , location scaryGenuine Hotels.com guest review
Rooms look good, customer service terrible, management and staff they don't greet you and they see to be upset.Genuine Hotels.com guest review
"Reasonably priced motel in good location"
While this walk-up style hotel is aging, it's clean, safe, and reasonably priced. Recommended if you just want a decent inexpensive place to stay that's close to everything. Note it's not very sound proofed so you're liable to be woken up in the night by trucks and ranting street people if you're a light sleeper.Genuine Expedia guest review
"Good hotel, bad location, horrible staff"
When I arrived to the hotel, the staff claimed that I have not reserved the room. I showed him the Expedia confirmation but he refused to let me in!! He said that Expedia has not sent him my info and hence I cannot stay there. I called Expedia but unfortunately, after waiting more than 15min no one replied back, due to "unforeseen # of calls"!! Suddenly, […] the staff said that I can stay in the hotel and he will resolve the issue with Expedia. I guess he found the mistake from his side... The room was good and clean. Here are the down sides though: 1) No fridge 2) Only 2 cup of coffees which were not refilled the next day. The breakfast was horrible. There was no place to sit. The guy stared at us all the time that we wanted to pick the food. The breakfast time was even worse: 8:30am - 9:30am. One day we came at 9am and almost everything was gone!! No refilling!! We wanted to check out at 7:15am but the front desk was closed! We knocked on the door for 5 minutes till the staff came wearing shorts. He opened a small window and asked for the keys and the credit card. He did not even open the front desk door. It was quite offensive. If you want some respect, this is not a place to go. If you only care about cleanness of the room and can tolerate stupid and rude behavior, you may book this hotel. Read moreGenuine Expedia guest review
"nice centrally located hotel"
I was out there for vacation and it was a great place with good amenities.Genuine Expedia guest review
"Good for the price"
Not bad!Genuine Hotels.com guest review
Charged us for a room knowing the card holder (my gf) was not old enough to rent. Then does nothing but insult us and tell us we weren't getting our money back. I'll put it this way. Never got a room and never got a refund. Definitely does not know how to treat customers.Genuine Expedia guest review
"You get what you pay for..."
Front desk isn't so friendly. There is a smell in the room that kind of stays on your clothing. Did not have a problem finding parking, and it was free - which is a huge plus. Location was great.Genuine Expedia guest review
"Reeks of Pinesol"
We actually refused to stay here because the room reeked of Pinesol and the dead bolt did not work. The manager was very rude, although he did let us cancel the reservation.Genuine Expedia guest review
"Staff is horrible there is no room for parking!"
When we got the lady a the window was kind of rude. Not friendly at all. She kept a scowl on her face the entire time we signed papers. She was very non social and unpleasant. They take out a 200.00 refundable deposit on the room at check in. Which was returned the day we checked out. The parking is very limited and if you have a big car forgot about […] parking at the hotel. The hotel was nice I wish the staff had been more pleasant. Read moreGenuine Expedia guest review
"Good hotel for downtown area."
Could be a little bit far from the civic centre on foot. Good room and staff. Easy to find out the hotel. Hi-speed Internet? Well.... Hmm..Genuine Expedia guest review
"A Great Location"
I chose this hotel because it is close to many cultural centers in San Francisco. The host was gracious and considerate, givein me a toothbrush when i discovered I had forgotten one. My only complaint was that breakfast started late, at 8AM. I had hoped to have checked out by then, but i stayed because the offerings were varied and ample.Genuine Hotels.com guest review
"They did not even let us stay in their hotel..."
My friend and I are students traveling in the US so we do not have a California ID. Yet we had a US university student ID with photos and the same name shown on my debit card. The hotel staff refused to let us stay even when we already paid the fees. He was very rude and would not refund us.He seemed impatient to explain to us and understand our circumstances. […] He simply told us to read the sign on the window and only started explaining to us when we asked him to. We have stayed in many other inns before and this have never happened. We ended up ten o'clock in San Francisco trying to look for a place to stay. When we finally found an inn the person there told us that photo IDs were acceptable. Read moreGenuine Expedia guest review
lining up for food is like waiting inside the restroom on a plane.Genuine Hotels.com guest review
The room was neat and clean.Genuine Hotels.com guest review
"Do not stay here"
Horrible Service. The hotel attendant was beyond rude. I would not recommend this place to anyoneGenuine Hotels.com guest review
"Not bad for price"
Rooms very clean. Room and bathroom completely remodeled. Service was great. Location is good just neighborhood is a little rough but not to bad. Movie theatre a block away. Liquor stores and coffe shops a block away. Pretty much in the center of all tououGenuine Hotels.com guest review
Really bad service very tiny rooms and not enough parking for all the rooms,Genuine Hotels.com guest review
My bathroom was newly remodeled. Beds were comfortable. Like other guests mentioned, we also had used coffee and coffee cups our room. Im from South L.A. but the number of crackhead around the hotel is overwhelming. LOL This is a place to stay at with your pals for a day or two if your on a tight budget. But not for a couple vacationing in San Francisco. […] The front desk staff can greatly benefit from a customer service course. Read moreGenuine Hotels.com guest review
"A Hearty Breakfast"
This was my first visit to the Alexis Park Hotel and I hope to return. The room was comfortable, well lit, and well heated. The breakfast was hearty. The clock was an hour slow and this messed up my schedule for the morning. Why can't maids doublecheck the clocks when someone leaves? This has happened more than once.Genuine Hotels.com guest review
"Very bad neighborhood"
Very bad neighborhood stay away from this hotelGenuine Hotels.com guest review
"Unfriendly Front Desk"
Room was great and lady that checked us in was very helpful & understanding. The man who ran the front desk later was not very friendly nor helpful when we requested staying in the same room when we extended our stay nor would he help us when we requested additional pillows. Seemed annoyed that I even asked.Genuine Hotels.com guest review
"It doesn't look like much on the outside but..."
The hotel was recently renovated so the room had modern appointments, was clean and very comfortable. The neighborhood is going through gentrification but it is still a bit sketchy. It's ok during the day but I wouldn't walk around at night alone.Genuine Hotels.com guest review
"Nice hotel, rough neighborhood, real experience"
Wherever I travel, I prefer to attain an authentic experience. Nothing fancy, nothing homogenized. Alexis Park Hotel, situated in the civic center area of San Francisco, offers it's guests clean, safe and affordable accommodations. The staff routinely offered help with directions, dining suggestions, getting a cab, etc. Street noise from traffic, sirens […] & drunkards made for a few interruptions during the nights, but this was totally acceptable and expected for a street level hotel room. I would like to stress once more, although the area is a bit rough, I encountered absolutely no problems. Tourists in any city should always exercise caution and be smart about their surroundings. In my honest opinion, the contrast between high and low is an essential part of SF's undeniable diversity and unique charm. Whatever you do, DO NOT miss having a drink at the Marriot's 39th floor bar- the views are spectacular! Read moreGenuine Expedia guest review
"A place to rest your head"
If you plan on being out and about 90% of the time this is the place for you. It was a great place to just lay your head. Comfy cozy but very dated. An upgrade would be nice.Genuine Hotels.com guest review
The hotel is fine, but the manager was very rude. She called us two hours early to tell us our check out time was a 11, then proceeded to knock on the door at 10:50 and essentially kick us out of our room while we gathered our things. Other than that it was fine, seemed clean. It is close to the TL so keep that in mind while walking back at night.Genuine Hotels.com guest review
"In the center of the city"
Nice free parking, close to all the famous paces like cabe car, ferry boat station, market street, fishermans warf, pier 39 with the sea lions.Genuine Hotels.com guest review
Pros: One thing ive notice is its cleanliness, nice bathroom, bed is comfortable, well lighted or to much lighting? Cons: no refrigeratorGenuine Expedia guest review
"Cheap price but use a taxi to get out of the area"
The hotel is a two floor building with stairs for access. More like a motel than hotel. Room had a king bed and flat screen TV. They replaced the coffee machine with a nice new one during my stay. Shower was ok, I don't like the Cruise ship-like soap dispensers. There would be a hair or two in the shower every day. The manager was not polite and the […] hotel will charge a $250 refundable incidental charge on your DEBIT/CREDIT. Read moreGenuine Expedia guest review
"Inexpensive good located hotel"
Convenient location, clean rooms, good continental breakfast.Genuine Expedia guest review
"Owners very rude"
I wouldn't bother. Spend a few more dollars for better place. This was not a hotel is was a motel. Bums right outside the doors. HorribleGenuine Expedia guest review
For the price it was ideal, but the toilet wouldn't stop running and the heater didn't work. I won't complain about the location because it was located near my business location an there were eating establishments within a close proximity.Genuine Expedia guest review
"Clean, and friendly"
Clean and friendly. Close to everything. Computer wants more commentary, but don't have anything else to say.Genuine Expedia guest review
"Not in Best Area, but Very Comfortable"
This hotel wasn't in the best area, but the room was very clean, the best was very comfortable. The wireless internet was very accessible and working. Parking was free and the continental breakfast served its purpose. The hotel was conveniently located to many of the wonderful attractions in San Francisco. The "Tenderloin" area isn't the best area, […] basically due to the vagrants, but you have this in every major city. You can walk and be at peace because they won't bother you, if you don't bother them. I was on business and the hotel and the accommodations were sufficient for my needs. Read moreGenuine Expedia guest review
"Good for price on NYE."
The price was one of the best for the location on NYE. The manager was very stingy about having guests over and watched over our room a few times. The rooms are nice and clean with flatscreens.Genuine Expedia guest review
I am unable to write what needs to be said due to the websites restrictions.Genuine Hotels.com guest review
"Great place to stay on a Budget"
This was a great place to stay if you are on a budget. This place is close to China Town, Theater District and City Hall area if you like to walk.Genuine Expedia guest review
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