"Never again in this terrible hotel"
I havent even checked out of the hotel, but felt the need to give an honest review. Close to highway, although if you are heading West on the I-55, a little inconvenient to get to. I booked a non smoking room and was travelling with a pet, and they say they are pet friendly. After getting to the room, it was clear we were in a smoking room...only […] because it is the only room type apparently if you are travelling with a pet. What a terrible policy. Being a pet owner doesnt mean I like to stay in a room reeking of smoke on the backside of the building which didnt seem all that safe. Had it not been almost midnight and aftern hours of travelling we would have left. Woke up this morning to hearing the guest next door lift the toilet seat and the sound of urinating...needless to say, the walls are paper thin. Crying baby on the other side and chatty parents, not the best Sunday morning wake-up call. Sign says recently remodelled...guess not all of the rooms. Ours hadnt even seen and air freshener in a good 10 years. Over priced at the base rate of $50...and Im not a cheap person. This is more of a $29.99 kind of place. Dont let late night arrival make you fall victim to this substandard motel. Read moreGenuine Hotels.com guest review
"Good for the price."
Very friendly stay. Rooms could be updated.Genuine Hotels.com guest review
"Only in a pinch"
Bedspread was covered with visible stains of questionable origin. Bath ammenities were used and simply placed back in packaging.Genuine Hotels.com guest review
"Reasonably priced, adequately nice hotel"
It didn't cost much. It was convenient to dining. It was clean. The staff was helpful and friendly. It provided breakfast.Genuine Expedia guest review
"Crappy hotel on the bad side of town."
A little old couple was mugged right as we were checking in (didn't see the mugging but listened as they talked to the police). The room was so close to the highway we had trouble sleeping from the noise. The tv had bad reception and there was a dead bug in the bathroom. Not exactly warm and comfortable.Genuine Expedia guest review
"Nice stop over"
It was an ok place. Price was right. Construction on the interstate was a pain but was workable. I would stay again.Genuine Expedia guest review
"one time stay."
The hotel was comfortable and the overnight staff was accommodating. However the morning staff was abrupt and very rude. I couldn't get extra towels and wasn't allowed to get breakfast. Closed 15 mins early.Genuine Hotels.com guest review
Needed an iron and was told that they were out. I was never called afterwards to say one was available. I had to go to walmart to but one. The shower water is NEVER cold. You definitely get what you pay forGenuine Hotels.com guest review
"Works well for a quick, cheap place to stay."
Overall, not too bad. Clean and comfortable definitely. Nothing fancy. However, the interstate right next to it is all under construction and its a huge mess. The exit to hotel was closed so I had to figure out a long way around on back streets and took forever! Neighborhood is kinda bad too. It looked like there were a lot of people who lived at the […] hotel. I saw grills and kids bikes outside room doors (all have outside entrances) and people hanging around. I'm glad I was only there 1 night just due to inconvenience. Read moreGenuine Expedia guest review
Easy stay...great breakfast. Great value for the money. Recommended.Genuine Hotels.com guest review
"great for the night"
needed an inexpensive room for one night for during a trip. The location is easy to access. Breakfast was nice. The room was clean. Didn't use the shower as it was only one night, but otherwise all was fine for the cost.Genuine Hotels.com guest review
The Air was not working, non-smoking rooms smelled like smoke, there was mold on the ceiling in the bathroom of the second room we switched to. The floor was not vacuumed, there were half eaten cookies in the room and a dirty towel hanging on the shower rod. They are stingy with their towels, you have to check irons out at the front desk and their "hot" […] breakfast is a joke!! Read moreGenuine Hotels.com guest review
"Will never stay at Econo Lodge again......"
Trashy hotel with hookers walking around and room unclean as well as beds nasty. The showers were filthy and broken and smelled very bad. Carpets were stained, remote control for TV missing.Genuine Hotels.com guest review
"Not bad for the price"
We chose this hotel because it was getting late and we needed to stop for the night. I wasn't expecting much for the price, but was pleasantly surprised. The beds were very comfortable and the room was niceGenuine Hotels.com guest review
"Nice hot breakfast"
The bed was very comfortable. Although when we went up to our room there were a few undesirable guests lingering in the hallway. Old carpet, had to take the stairs after a long 650 mile so that was inconvienent. Room though was surprisingly OK. Bathroom was dingy and didn't look clean. The breakfast available was homemade sausage gravy, scrambled eggs, […] toast, cereal, coffee, yogurt and fruit amongst other items. Nice start to the day. Front desk was nice. Read moreGenuine Hotels.com guest review
"Sucky hotel with rude staff"
We came down to memphis for the Beale street concert, fourth year in a row. We wanted something affordable I knew we weren't going to get a stay like we would at the hilton but this was awful. Breakfast was good besides the lady watching us make our food. There was butter spray beside the waffle maker so I sprayed it on there so it won't stick but the […] worker very rudely explain how I'm not doing it right and it messes up their waffle maker. We had a double room and had two towels so we asked for more and they told us we would have to wait until room keeping came by. They only gave us one towel. With a 2 day stay and 4 people, we need more than 3 towels. Then our air conditioning went out and it was HOT outside. Very rude staff, they need to change the sign outside that says friendly staff. Read moreGenuine Expedia guest review
The sink faucet wouldn't turn to hot because it was broken. The bed was broken and would flip upward if you sat on the foot of it. The hotel shares a parking lot with Waffle House and the patrons there have no respect for the hotel guest. I could not sleep for the extremely loud radio blaring right outside my window and loud talking people, the walls […] were paper thin and you could hear everything! I will NOT be staying there again Read moreGenuine Hotels.com guest review
The rooms were not cleaned The non-smoking area seems like smoking area The internet was worse The threatment was badGenuine Hotels.com guest review
It was a pleasure to be there. I will return to visit real soon.Genuine Hotels.com guest review
The didn't work in the first 2 rooms we were in....by the 3rd it did work. None of our laptops or cell phones would hook up to the internet.Genuine Expedia guest review
Went through Expedia to find a hotel that accepts pets and make reservations. Checked that we would be traveling with a pet and requested non-smoking. Found an Econo-Lodge just off the I-40 interstate in West Memphis, Arknsas. -When I checked in was asked if I had a pet. Answered yes then was charged more and was assured it was a "non-smoking" room. […] It wasn't. Smoke smell, ashtrays, and cigarette burns on the side of the tub. Sign said out front "newly remodeled." It wasn't. The television was at least 10 years old but probably older. The temperature control on the bathroom sink was inoperable, completely broken but it was 10:30 pm and after 11 hours of traveling I wasn't about to ask to be moved. Towels had hairs on them so had to go get new ones. When I tried to call Papa John's for a pizza from the room with a coupon I had picked up from the lobby couldn't get an outside line. Called front desk and was told there was a charge for local calls. Who does that anymore especially when there is "free" wi-fi? I used my cell-phone instead. Probably the grossest thing while taking the dog out was finding a dead cat carcass nearty the outside metal storage bin. Bad experience and the "Newly Remodeled" banner needs to come down. Read moreGenuine Expedia guest review
"You Get What You Pay For ... Not Much"
The room was exceptionally cold; the curtains did not actually cover the entire window; there were stains on the mattress (which did NOT have a bedbug shield; surprising since nearby Memphis hotels are all over the bedbug registry!); the shower curtain had no liner, so water seeped all over the floor. The room was just all around awful. And the person […] on staff at night did not want to talk to me; would only talk to my husband, which was unsettling. (The woman who was on in the a.m. was much nicer, however.) Read moreGenuine Hotels.com guest review
"great rest on the way"
Nice, reasonable motel. Not much on the outside but the rooms are clean. I stayed here both going and reserved a room on the way back. Theres a waffle house in the adjoining lot.Genuine Hotels.com guest review
I never will stay there again. To noisy, house keeping doesn't clean the rooms good and Expedia doesn't often refundGenuine Expedia guest review
"Loud and outdated"
The hotel is loud from road and AC noise. The beds are cheap, too soft. It is overall rundown. Breakfast is the minimums to say that they serve breakfast (cereal and packaged honey buns). Staff seemed nice. Cleaning was minimal, with a dog smell in the room. Its just old and outdated overall.Genuine Hotels.com guest review
Cheap price but not worth the money paidGenuine Hotels.com guest review
"Would never recommend to anyone"
The night staff was friendly and the beds were not uncomfortable. However the non-smoking room reeked of cigarettes, even the bed spreads. The bathroom door and walls were dirty and the tub had enamel missing. The ice machine was broken and the laundry room where the ice machine was located had an overwhelming smell of urine.Genuine Expedia guest review
Their was a open pepper mint candy left the draw that should have been clean out. Bad cleaning.Genuine Expedia guest review
"It was a good stay"
The room in West Memphis was clean and the bed was the most comfortable one I have slept on in a long time. Staff was courteous and we had no problems...Genuine Hotels.com guest review
Wi=Fi didn't work, even in the lobby. Room TV got few channels and got them very poorly. Someone needs to add some more tin foil to the antena.Genuine Hotels.com guest review
"Best econolodge I have ever stayed at."
It was a very good stay right next to the waffle inn. I have stayed at alot of these motels and this was the best. Only negative remark would be.their no pets policy.Genuine Expedia guest review
Too close to race track so I could easily hear the engines roaring. Getting in and out was a bit confusing as it was at the back of the property. The room was ok but badly needed vacuuming.Genuine Hotels.com guest review
Would not recommend, cheap but that is all the rooms where dirty and dingy. The cleaners didn't bother with under the bed there where old sprite cans water bottles and chips just lying around under there, hair in the bath and stains on the beds. We even had someone follow our room mate back from the Waffle House and try to gain access to our room when […] we phoned the front desk she was told 'there will be no one there' not very helpful or caring staff, we also asked about the Internet not working and they couldn't of cared less, it seemed to be working for her as she browsed Facebook at work being the counter. Read moreGenuine Expedia guest review
Over all stay was quite pleasant, easy access right off the highway. Only thing that could possibly use some improvement was the poor selection of channels.Genuine Hotels.com guest review
"Hotel in West Memphis for trip"
The A.C. didn't wk well, hot the first nite!!!! The wi-fi didn't work !!! They did offer to move us to another room for 2nd nite......not sure we'd have wi-fi, but said A.C.would be better. To much to move & we had to be @ an appointment that afternoon. I wouldn't stay here again .Genuine Expedia guest review
"Bad customer service"
I will sleep in my car before I would spend another night there. The tv in the room did not work, the bed top cover needed changing, and the hotel desk clerk was rude. I never want to see him again. Sorry, but my stay was bad, bad, bad.Genuine Hotels.com guest review
Gang members everywhere outside the hotel. I didn't feel safe. Do not stay hereGenuine Hotels.com guest review
The hotel was very disappointing, the bed was very uncomfortable. When you sit on the bed the other end lifted off the floor. This hotel definitely was not worth the money we spent. i will never use this hotel again.Genuine Expedia guest review
"Ok for overnight stay"
Room was clean but smelled smoky even though a non smoking room. No other complaints. Fine for passing through for the price.Genuine Hotels.com guest review
"Beale Street Music Festival Traveler"
Spend the extra money and book downtown. My friend and I (both young women) only ended up staying here one night due to feeling unsafe and there were multiple cleanliness issues. Maybe ok for a one night stay, but no longer!Genuine Hotels.com guest review
"Memphis is May"
We were far from our event but the hotel was very helpful in finding us reasonably priced transportation. The staff was friendly and accommodating.Genuine Hotels.com guest review
"Clean, friendly staff, quiet"
As a budget style motel it was more than I expected. The room was great. Clean in all aspects. Everything was in working order. I had no problems what so ever. :) Also, I am a smoker. Upon entering the room, there was NO smoke odor like the 4 star hotels I have stayed in. This indicates they clean like they should. Recommend this motel highly.Genuine Expedia guest review
The motel was not in the best part of town and did not have easy access. This made me reluctant at check-in and wondering what I was getting into. But the staff was friendly and the process simple, as I had booked through Expedia. I was very pleasantly surprised once in my room. Everything was very clean and well maintained. The amenities listed online […] were all there and the room was very comfortable. There was a Waffle House located in the parking lot of the motel. Very convenient. Again, the location wasn't the best so be aware of you're surroundings when exiting your room or car. The stay experience was very good. Read moreGenuine Expedia guest review
"Decent place if you have to have a cheep room."
The service was pretty good. If you needed something and you went to the front desk to get it, they got it for you. When we called and asked for more pillows on the phone though, nothing happened. The hotel was pretty clean but the bathroom was pretty sketchy. As for the location...Well my co workers and I walked to the gas station that was 5 minutes […] away and got offered drugs multiple times, which was also very sketchy. The free breakfast was a plus though, even though it was big by no means. Overall i'm probably not going to stay at this hotel again. Read moreGenuine Hotels.com guest review
"Cheap and doable"
The room had an awful smell. The fridge was coming off hinges. The curtains wouldn't close completly.Genuine Expedia guest review
All i want to know is does anyone clean this place ? My room was disgusting, after driving 32hours all we wanted to do was shower & sleep. This is not the place you will feel comfy doing any of that. I ended up wearing my sandles in the shower, & we used our own blankets. Disappointment is how i rate our stay.Genuine Hotels.com guest review
I got about 2 hours of sleep due to the noise from the interstate. Not sure if moving to a different room not facing the highway would have helped.Genuine Hotels.com guest review
Smoking smell and ash tray in non smoking room.Genuine Hotels.com guest review
"Internet Wi-Fi was useless"
Hotel was well located. You paid, what was available. Old establishment, but beds well enough to get a decent night's sleep. Next door Waffle House had some traffic, but did not cause concern, like we first feared. Unfortunately we were unable to connect with any of our electronics via advertacied free wi-fi. Breakfast was miniscule, but if one likes […] lot of carbs, one might make it. No fruit and only Honey Buns as a sweet idem. That needs some thinking!!!! Read moreGenuine Hotels.com guest review
"great for the price"
The hotel was ok. There is a lot of noise that comes from the nearby traffic, but all in all it was convenient for what we needed. I have cleanliness issue anyways, so I bring my own cleaning supplies to clean the room to my satisfaction.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )