"Very nice hotel"
I booked this trip close to the cruise terminals and I must say I am impressed. The rooms are clean and staff is friendly. Food was ok and the scenery inside the hotel remind you of a tropical forest.Genuine Hotels.com guest review
I so love staying at this hotel, the service is great, the breakfast is great as well. 10 Min from the airport, free shuttle, and free shuttle to near by stores and casino.Genuine Hotels.com guest review
"Family & I"
Enjoyed the hotel.. Made us feel comfortableGenuine Hotels.com guest review
Response by Embassy Suites Miami International Airport We certainly appreciate your review. We hope to see you the next time you are in Miami.
"loved the stay"
We loved our stay!.... cause you guys made it worth while. .. cooked to order breakfast, managers recpt. Clean room! and the service. .was GREAT!....BUT!..... it was 4 of us and only 3 sets of towels so we had to keep asking for towels (no biggie) we r 2 showers a day folks.Loved the location, all the places we wanted to go 2 was just minutes away. […] Found a great place to eat but not many close area choices. View of the airport was great 4 me (obsession)! Again Great stay! Read moreGenuine Hotels.com guest review
"Hotel close to the airport"
We got to the hotel - checked in Removed our luggage from the car - no porter help or was even around to help Was then told by some maintenace guy that we couldn't leave the car where we park it as they were expecting several other guests to arrive - never asked if we needed any help - just told us to move are car The parking at this hotel is awful, […] not enough spaces for the number of guests. The rental car company is taking up way to many of the spots. Read moreGenuine Expedia guest review
Response by Embassy Suites Miami International Airport We apologize for the parking issue that you experienced during your stay with us as well as not receiving the hospitable greeting that we are known for. We have notified those departments to ensure this issue is addressed. We hope you return and give us another try. Kind Regards, Clavel J Louis
The room was fine, although hot if the middle door was closed. The breakfast was very good, but the lines were very long. When they picked us up at the airport it was great service, but when we had to catch a flight out the next morning they were SLOW and not helpful about getting us to the airport. We had a large family with lots of luggage, so it […] would have taken us 2 taxis. Apparently in the morning they only run the shuttle every half hour, which would have been good to know. We missed the shuttle by 2 minutes and had to wait 28 min, which pushed us very hard. Read moreGenuine Hotels.com guest review
Response by Embassy Suites Miami International Airport We apologize for the inconvenience you experienced with our shuttle service on your departure. We have notified the front office as well as valet to communicate to all our guests the shuttle service running hours. We hope that if you return that you stay with us to make this right. Kind regards The General Manager
"Awesome breakfast. Very helpful managers."
I like this hotel. We will definitely be back. The staff was attentive and rooms were comfy and clean for a family of 5. Housekeeping was good. My daughters iPhone earbuds were lost in the bed. Lost and found just gave her another pair that was new.Genuine Expedia guest review
Response by Embassy Suites Miami International Airport We are so pleased that we were able to replace your daughters iphone earbuds. The security and safety of our guests and their belongings are a top priority for us. Thank you for your review. We hope to see you on your next trip to Miami. Kind regards, Clavel J Louis
"VERY BUSY hotel"
Such a busy hotel that there was a wait time for elevators.Genuine Expedia guest review
Response by Embassy Suites Miami International Airport We apologize for the long wait lines of our elevators during your stay with us. We hope this issue does not influence your decision to stay with us if you are in the Miami area again. Thank you for your review. Kind regards, Clavel J Louis
"Great hotel for a family!"
I was extremely impressed by the hotel staffs' friendliness. The breakfast was outstanding and the rooms were very nice. We have a daughter that is 21 months old and it was great that she could be sleeping in the bedroom while we had an opportunity to hang out with family in the living room portion of the suite.Genuine Expedia guest review
Response by Embassy Suites Miami International Airport We are pleased that you enjoyed your visit with us and were able to accommodate all your needs during your stay. We have shared your comments of our staffs friendliness so they too can enjoy your review. Hope you stay with us again! Kind regards, Clavel J Louis
It was ok. Close to the airport, which is a plus. Some of the front desk staff were a bit unfriendly. But overall it's a decent hotel and not that expensiveGenuine Expedia guest review
Response by Embassy Suites Miami International Airport We apologize for the unfriendliness you experienced during your stay. We have addressed this issue and can ensure that all our guest receive a warm and welcoming smile during their stay. We hope that you will give us another try to make this right. Kind regards, Clavel J Louis
"Looks are deceiving"
At first glance you think this is a nice hotel as you drive up and walk into the lobby. The front end customer service sounds great. The room too looked pretty nice. That's where it ended. We needed a crib and requested one before we arrived. They acknowledged that there was one requested but took several phone calls and about 7 hours after we checked […] in to receive one at 1030 at night. The air conditioner was dripping water into a sink below it. We had to have that serviced at 11 at night when they vacuumed out the unit. The bathroom only had two towels for the 3 adults and two children staying in the unit. The bed was sunken in the middle and the edges seemed to be off the stand and you would either roll to the middle or off the bed. The morning came and we went down to have breakfast. The elevators took 20 minutes to arrive. Three of the five elevators weren't working. I made it down but my wife didn't want to wait and she took the stairs. The entrance to the stairs had a horrible mold smell. As she walked into the staircase the walls were lined with black mold. The landing at the bottom was filled with water which problably was why there was mold in there. At breakfast there was no trays left and didn't seem like there was any one servicing the line. The parking lot is a nightmare. There is two ways out. Either drive through the breeze way where guests are loading and unloading luggage and waiting for valet. Or drive all the way around the building in order to get out. The neighborhood was terrible. We needed to go to the store and we were told to go to kmart. We found it and no one in the store spoke English we asked several employees and the all looked at me like they had no idea what I was saying. Only to find out they really didn't when they said "no English" For a hilton brand this was a horrible stay and would say if you just need a room and don't care about service. Take your chance. If you need any service at all for luggage help to getting a tray for br Read moreGenuine Hotels.com guest review
Response by Embassy Suites Miami International Airport We sincerely apologize for all the service issues you experienced during your stay with us. We have used your honest review as a training tool to ensure that all these issues are addressed immediately. Although I cannot change your experience with us we do hope that you give us another chance to make this right on your next visit to Miami. Kind regards, General Manager
We stayed here for the night before, and the night after our cruise. The hotel is close to the airport, and has an airport shuttle. We did enjoy the happy hour with free sodas and snacks, and the breakfast was good. They also have alcohol for free, but we don't drink, so can't review that:) The beds were very comfortable, but the toilets in both rooms […] were very hard to flush. This hotel is very busy, and you stand in line for everything! Long lines to check in, long lines for the slow elevators (only 3 of 5 were working our last day), long lines waiting for the shuttles. There is only one restaurant within easy walking distance, and the neighborhood is not nice--we had to take a cab to a CVS for last minute purchases. The hotel restaurant was very expensive, and the food and service did not even come close to justifying the expense--I recommend ordering pizza instead. Read moreGenuine Hotels.com guest review
"home away from home"
Room very spacious and nice. all the comfort of home. evening reception a nice bonus. breakfast was wonderful. we drove to the hotel but had others in our party that flew in to MIA and had a easy transfer from airport to hotel. then easy transfer to cruise ship from hotel. would recommend this hotel.Genuine Expedia guest review
"Great Stay at Embassy Suites"
A convenient stay near the Miami airport. Breakfast is included and really good! The included happy hour each nigh is a wonderful treat after a long day. I will definitely return!Genuine Hotels.com guest review
The Embassy Suites was VERY close to the airport, so close that the flight pattern flew right over the pool area and conversations had to literally stop Flight noise is heard in the rooms. We found it frustrating that the direct hotel line, push button #3 for concierge is not often answered and took 5 calls, no exaggeration, to get thru to arrange for […] the airport pickup and after restaurant pickup that they shuttled us too. Breakfast was very good, manager's cocktail party not so. Animal crackers shouldn't be an offering of a snack, sangria was pretty weak. Efficient/organized cruise port transport. Nice clean big pool.Additionally there never seemed to be more than 1 front desk person on duty and lines were long. About 2 miles to any little convenience store. Love Embassy Suites, first time at this one will probably try another spot next time. Read moreGenuine Hotels.com guest review
"Great place to stay"
Overall a great place to stay. The negative is that they charge$16 per night for parking. Parking lot turns into a river when it rains and you have to walk through the water to get to your car. Why pay for that?Genuine Expedia guest review
"Excellent Hotel near to airport"
Stayed overnight in transit. Excellent room. Nice spanish hacienda design with suites surrounding a central atrium. More seating required for breakfast. More fruit options with breakfast would be nice.Genuine Expedia guest review
Great hotel, nice rooms, great breakfast, great customer serviceGenuine Expedia guest review
This is an outstanding hotel and will definitely stay here again.Genuine Hotels.com guest review
"Charging for wi-fi I'll never stay there again"
You talk about being nickeled and dimed they charged for Wi-Fi. I will not stay with them or any similar hotel in the future.Genuine Hotels.com guest review
"perfect for a quick overnight stay"
The hotel worked out great for us. We just needed a quick overnight stay in between flights. The shuttle service worked out great, the breakfast was very nice, good, and easy. The hotel was extremely packed with families traveling which is to be expected during the travel season. Very friendly and nice staff.Genuine Hotels.com guest review
This property is very tired and not worth the price of admission.Genuine Hotels.com guest review
The room ws comfortable, the staff was friendly, the breakfast was excellent. Check out wait was lenghty .Parking was a challenge. Good overall value and service.Genuine Expedia guest review
"Convienient close to the airport"
Big minus, paying for parking, never pais for parking my car by a HotelGenuine Expedia guest review
"Great for the price"
One of the great things from embassy was the breakfast, the beds too small and the sofa bed not great.Genuine Hotels.com guest review
"Gets the job done"
Nothing special but close to airport. Parking expensive and meters did not work. Breakfast is packed w people and a little messy but worked.Genuine Expedia guest review
Had to wait one hour extra to check in. This was unfair and unreasonable. Room offered was not what was booked. Fortunately was relocated. Room temperature difficult to control.Genuine Expedia guest review
"Nice. close to the airport"
It was clean but it looks a bit outdated. The iron board was not in good conditionGenuine Expedia guest review
"Loaded with families"
If you look for some rest before you travel on there are better places around Miami airportGenuine Expedia guest review
"Great value, nice atrium!"
I'm in love with the atrium type lobby with waterfalls and koi ponds. I had to tent my house for termitesn so needed a nice place to stay close by. The room was very big, nicely appointed and very well kept. The free bfast buffet was excellent, and it was great to relax in the hot tub after work. I highly recommend this place.Genuine Hotels.com guest review
"Good place to stay prior to cruise"
Stayed here prior to cruising and it was a good choice. When we flew into Miami, there was a crowd of folks waiting for the hotel shuttle. We expected a long wait, but the hotel sent a backup shuttle to handle the crowd, and we only had about a 20 minute wait total. Because of the backlog, if you didn't want to wait, they reimbursed taxi fare for the […] short ride to the hotel. Hotel staff was pleasant and helpful, and the room was clean and comfortable. Large pool and adequate exercise room. Breakfast buffet is free, but if you are there on weekends, eat before 8:30 since the lines start getting long after that time. Food was tasty with a good variety of breakfast items. Easy checkout and then took the 11:30 am shuttle ride to the port (20 minutes ride and $10 per person). Only negative during our stay was the noise of aircraft taking off from the Miami Airport. Very loud poolside, but muffled indoors. Read moreGenuine Expedia guest review
I didn't like this hotel too much but i was there for just one night but i there was somethings that i didn't like, parking is crowded and expensive , don't have free wifi and staff at least when i arrive they wasn't great just regular, the others embassy suites are much better and have better staff tooGenuine Expedia guest review
"Great hotel! Area is horrible..."
Had a great time but I guess I should have researched how it looked around and where the hotel was located. First hotel I stay at that has NO free wi-fi. You have to have $13 each night for it. Room keys had to be changed 3 times because they didn't work each time...BUT everything else was great!Genuine Expedia guest review
"The rooms were very nice & had everything."
The manager's reception was good & the restaurant was good too. Staff was very helpful & courteous.Genuine Expedia guest review
"NICE HOTEL, GREAT FOR TEAM OR FAMILY"
MY RECENT VISIT TO A WELL KNOWN FAMOUS CITY WAS GOOD. DURING THAT VISIT A STAYED IN A FAMOUS NAME BRAND HOTEL. HOWEVER, WHEN I VISITED THE EMBASSY SUITES MIAMI INTERNATIONAL AIRPORT LAST WEEKED, I REALIZED THAT "SEEING IS BELIEVING." EVERYTHING WAS PERFECT.Genuine Expedia guest review
The hotel was beautiful ! The room was clean, big, and nicely furniture. Will recommend to everyoneGenuine Expedia guest review
"Great for the money"
Staff was great, place was clean and comfortable. It was late so we had dinner at hotel restaurant, service was also great and very friendly, food however was disappointing especially when considering the price. Overall I will stay there again but go out for dinner.Genuine Hotels.com guest review
The hotel was an oasis. We arrived late at night, the desk clerk and cleaning staff were very nice allowing us to check out an hour later to let us sleep in.Genuine Hotels.com guest review
"Wish I got there sooner and stayed later!"
The room was comfortable and spacious. The pool looked inviting so I wish I would have had more time to enjoy the atmosphere. Very close to airport.Genuine Hotels.com guest review
"Close to airport"
Good and convineas, always like the Embasy, good breakfast snd happy hourGenuine Expedia guest review
"Beautiful hotel and close to the airport"
We got a great price and it was close to the airport. We needed the hotel one night before our cruise. They offer a complimentary shuttle to the hotel so that was nice.The hotel was beautiful in the inside. We enjoyed the Managers reception and the great breakfast the next morning. The hotel does not have any restaurants around but they have a restaurant […] inside that was reasonably priced so we ordered from there. Overall I would definitely stay again. Read moreGenuine Hotels.com guest review
This was just a one night stay before a cruise. Thank God it was only one night. Too noisy. With the atrium in the middle and the rooms surrounding it, you hear everything in your room. We were there the night of a prom for middle school kids. They were out of control, running all over the hotel. We heard the music and whole party. The staff assured […] us that they would be leaving early and not spending the night; because they were too young. Not true! I heard them until at least 2am, and then I saw them at breakfast the next morning. Read moreGenuine Expedia guest review
My husband & I absolutely loved this hotel. Their fitness center is one like no other hotel has to offer. The large pool, made to order breakfast & nightly manager's reception gave us so much to do we barely left the hotel. My husband's favorite staff members were Gladys & Yasil, who were always friendly & did whatever they could to make the customers […] happy. We are already planning our next trip to Miami. Read moreGenuine Expedia guest review
"Nice hotel to transfer to your final destination"
Great to have shuttle servide, happy hour, clean room and the brakfast...Genuine Expedia guest review
Pleasantly Surprised !Genuine Hotels.com guest review
"Comfortable and Friendly Hotel"
Business trip. Good shuttle service, did not need to rent a car. Impressive breakfast layout for free, but it does get a little crowded at peak times, you need to go early. Gorgeous inside landscaping around the waterfall and tropical plants/trees. Their Customer Ambassador is genuinely friendly and interested in your having a nice stay. Overall, a […] very good comfortable stay. Read moreGenuine Expedia guest review
This was a great hotelGenuine Hotels.com guest review
"Great for an Overnight Stay"
I enjoyed staying the night at this hotel overnight. The inner scenery provides a peaceful ambiance, and the complimentary breakfast was full of different options to choose from. The shuttle service they provide is also a great way to move onto your next destination if you're like us, flying into Miami and need a source of transportation. The only thing […] I would suggest is if you are sensitive to noise when sleeping it would be advisable to bring some earplugs/headphones as you hear planes taking off from inside your suite; the noise isn't loud, but will be distracting if you are sensitive. Read moreGenuine Hotels.com guest review
This hotel has a beautiful, expansive public area, which is a nice place to enjoy the happy hour. We had to wait briefly for our rooms to be ready (we arrived early) and had a comfortable, attractive place to sit while we waited. The staff was helpful and friendly. The rooms were very large and comfortable. It's very convenient to the airport. All in […] all, we had a great experience. Read moreGenuine Expedia guest review
Thank the maintenance man who fixed our bathroom leak. He was very professional and considerate.Genuine Hotels.com guest review
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