"Excellent hotel near cruise port"
Enjoyed the wonderful breakfast buffet included in room price. Spotless rooms and very helpful staff.Genuine Expedia guest review
"Comfortable good ambience"
Pick up and drop off from airport was professionally done . Driver courteous , front desk clerks check in and check out not quiet warm just functionary .Genuine Expedia guest review
"clean,good service,and very close to airport"
Everything was good and clean..very close to key points of interest ..airport shutter was always in time and very helpful..the rooms are very very clean and front desk is very helpful would stay again without any dought..Genuine Hotels.com guest review
Very comfortableGenuine Hotels.com guest review
"Don't book this hotel!!"
If you plan on traveling . Flying into miami and just get to your hotel set your stuff down and relax then I highly suggest you DO NOT book this hotel ... Enough saidGenuine Expedia guest review
"Nothing but epic fail"
The staff was rude, they gave our room away I had to fight for over an hour and already running on no sleep I ended getting a room at 4 am ...30 mins away from this one ... I will never be booking with this hotel againGenuine Expedia guest review
As expected. No disappointments, no surprise. The central patio is very impressive.Genuine Expedia guest review
"Nice hotel close to the airport"
Staff were very friendly, room was clean and breakfast was great in the morning!Genuine Expedia guest review
The hotel staff was very nice. We arrived very late after a flight delay and slept in and missed the breakfast buffet. I mentioned it to the front desk staff when we were checking out and she went into the back and brought out 3 breakfast bags for us with fruit and a muffin. I thought that was nice and something she didn't have to do, but we did appreciate […] it. Read moreGenuine Expedia guest review
"worst hotel for price and name"
Customer service was very bad. Long line on the front desk and only two front desk persons. Shower had bad rust and mold, and none came to clean after complaining several time. Carpet was sticky due to spoil from previous guest.Genuine Hotels.com guest review
Quick stay but nice hotel. Good breakfast and beds very comfortable!Genuine Expedia guest review
"Embassy Suites Miami"
We reserved and prepaid for a room at Embassy Suites in Miami through Expedia AARP. Our flight from Barbados arrived 6 1/2 hours late. At the Miami airport we tried calling hotel directly and there was no answer. We took a cab to hotel and arrived at 2:15 am only to be told the hotel was oversold and there were no rooms available. They said that they […] would get us a room somewhere else, pay for it and refund our money. After sitting on the lobby couch for over 1 1/2 hours it became clear to us that getting another room wasn't going to happen. So at 4 am we went back to the airport. There was a 24 hour cancellation period for this hotel. They would have been paid whether we arrived or not. As to date we have no refund. Read moreGenuine Expedia guest review
"Don't expect any customer service"
Arriving 10 pm at night to a huge line of check ins and only one counter clerk. Management visible in back room couldn't be bothered to come help out, nor were any apologies forthcoming despite 30 minutes on line. Clearly this location gets a lot of one time traffic from cruise ship travelers and other tourists and so doesn't care if you are dissatisfied […] -- I'm sure they figure they'll never see you again anyway. Hotel itself is exactly what you expect from Embassy Suites Read moreGenuine Expedia guest review
It was fine, I was on Business so didn't spend much time in the hotel.Genuine Expedia guest review
Awesome room with great serviceGenuine Hotels.com guest review
"This Is All I Wanted"
Nice, large suite. Generous Manager's Reception. Good dinner. Reliable shuttle. Very good info from shuttle driver. Not cheap, but what is in Miami.Genuine Expedia guest review
As far as Embassy Suites goes, this is a dump. The front desk "trainee" was unkempt and was rude although not really trying to be. The room condition was worn and somewhat dirty. The hotel is good for overnights for cruise passengers but is well below par for Embassy Suites.Genuine Hotels.com guest review
We checked in just before closing time for the bar and restaurant, but they were able to accommodate us with food and drink. Hours should run a bit later than 10 pm though! Our flight was delayed!Genuine Expedia guest review
"Great location near airport"
The hotel is old and needs renovation--furniture falling apart, pluming problems, etc. Hotel staff were quite accommodating; wasted no time in fixing the pluming problem.Genuine Expedia guest review
"Thanksgiving eve stay,"
Great place to stay.Genuine Hotels.com guest review
The hotel was great. I was a little bummed that there really want anything to walk to, but there are shuttle services.Genuine Hotels.com guest review
"No good for family"
The hotel is ok but the staff is really bad and rude one lady name Tara treat my daughter so bad and the worst part was that the manager didn't do anything about if you are going for business is ok but family trip I will not recommend itGenuine Hotels.com guest review
"nice hotel close to airport"
we got off a cruise at 10 am in morning and took a taxi to hotel. they let us pre check in and gave us a card to use for pool ,gym area and said he would call when room was ready. we waited by pool had lunch and it was after 2 pm and no call. we went back to desk and asked about it and she said it was ready no call my only complaint. they have a very […] nice manager reception and resturant is good. very nice room and beautiful courtyard with waterfall and koi pond. you can hear plane noise as hotel is near end of runway. Read moreGenuine Expedia guest review
"Great hotel but you can hear airplanes"
Suite was fabulous. Breakfast lines were too long!Genuine Expedia guest review
Stop over before our cruise. Good breakfast.Genuine Hotels.com guest review
We were traveling to other parts of Florida so we stayed at this place at the beginning and the end of our trip. The first time the room was not too appealing since it was equipped for people with disabilities; it did not have a closet to hang clothes in and the lavatory was in the bedroom, no privacy. But in our se on stay it was just right. We'd consider […] this place again in our trip to Florida. Read moreGenuine Hotels.com guest review
"Welcome...Done Well, Very Well!"
We had a truly great stay. Everything about the hotel was welcoming, comfortable and clean. The evening reception and wonderful breakfast sets Embassy apart from its competitors. The rooms are large and the standing balcony is a wonderful added feature. Our family always enjoys our stays at Embassy and the Miami INT'L airport location was no differ […] ent. Read moreGenuine Hotels.com guest review
"This is a below average Hotel"
My room was not clean, the sheets were not clean and the smell was terrible. This hotel is only good if you plan to stay one night. The wait for the shuttle is over 30 minutes while other hotels offer a service each 15 minutes.Genuine Expedia guest review
"Great place to stay"
Close to the airport and they provide complimentary shuttle service. Great for a family because of their complementary breakfast.Genuine Expedia guest review
"Hotel near Port of Miami"
OK hotel but a little pricy and no one mentioned that they also charge $17 a day for parking in addition to their overnight charge of $165+ Spoke to desk and they were rude. Would not recommend. RFGenuine Expedia guest review
Always enjoy my stays at Embassy Suites, service is always great, rooms are just what I need as husband wants to watch football and I can watch Lifetime with the two TVs.Genuine Expedia guest review
"Wonderful staff great room.Enjoyed the food"
Great staff! We were upgraded to a premium suite because we had to wait an extra 10 mins. To check in. Now that was nice! We really enjoyed the mgrs reception and breakfastGenuine Expedia guest review
"Overnight stay returning home from a cruise"
We loved the service! From the concierge, hotel staff and shuttle. Everything was first rate :)Genuine Hotels.com guest review
"Great place for family and perks"
We stayed at the ES prior to flying out of Miami. We had 3 adults and an infant and 1 room accommodated our group well. The nightly reception and morning breakfast were major perks.Genuine Hotels.com guest review
I booked this hotel for 2 nights as I had to be in Miami for some business meeting. This is one of the weirdest properties I've ever stayed. There was a big crowd of family with kids that seems like living permanently there. It was impossible for me to find a table for breakfast, I couldn't even order an omelet. There was too much people. The person […] next door left the breakfast leftovers next to my door, it stayed there all day. Nobody from the hotel bothered to cl e and collected. Next day even though the plates were gone, there were still some chicken bones in the floor. My room had a terrible smell, like someone has cooked inside it. I have sprayed some perfume, but it didn't help. The bathroom want too clean either. I found hair from the previous guest everywhere. Not sure even if the bed sheets were clean. I hope the management will work on this issues. Read moreGenuine Expedia guest review
I had a room that was very hot and had to be on a waiting list to change my room. Ended up spending the first night sweating in a hot room and was very uncomfortable.Genuine Expedia guest review
"A little disappointed."
For years I have always stayed at Embassy Suites when I come to Miami and have always been very pleased. This trip, however, was not as pleasant as prior visits. The room was on the end of the hallway and smaller than normal and the light over the work table was about 25 watts and too dim to work with. Overall the stay was less than a four while previous […] stays have been fives. Read moreGenuine Hotels.com guest review
"Nice hotel near to the airport"
Overall it was a good experience. Good breakfast and the room (suite) is quite confortable, with excellent noise insulation. Hotel staff should be more service oriented, as the experience at the check in was not exactly friendly and we received wrong information from the bell desk.Genuine Expedia guest review
Was surprised at the parking fee as well as the cost of the wifi.Genuine Expedia guest review
Always a pleasure. Stay here each time we're in Miami area. Great breakfast and superior hospitality.Genuine Hotels.com guest review
"Best hotel for price, quality and proximity!"
It was fabulous! No complaints at all! Nicest embassy i have visited... Close procimity to everything!Genuine Hotels.com guest review
"Nice one night stay"
Good service at restaurant.Genuine Hotels.com guest review
I stayed at Embassy Suites for 2 days before heading to Bahamas on a 5 day cruise I will never stay anywhere else while vacationing in Miami perfect every visit they make you feel at home and the free breakfast buffet and happy hour is the cherry on the top keep up the awesome jobGenuine Expedia guest review
"Awesome stay at Embassy Suite!!"
The Staff was very friendly and helpful. The Embassy Suite was beautiful, a warm an inviting entrance and spacious parking. The room was very clean and offered a wonderful view of the Airport and surrounding sites. Breakfast was provided and served in a very professional manner. This allowed us to meet and speak with a few of the other guest, they had […] two lovely fish ponds inside that the kids walking around seem to enjoy. My family and I are so looking forward to our return trip. Read moreGenuine Expedia guest review
"Hotel in declined"
The hotel still is one of the most beautiful in Miami. However, services, such as the free breakfast and the Manager happy hour had declined in both choices and quality. Room was clean, but furniture appear a little lapidated. It is located close to all highway, but not within walking distance of anything, though a shuttle service is available free […] of charge. Staff if very friendly and accommodating.. Read moreGenuine Hotels.com guest review
"Nice, comfortable, minor fixes."
The hotel lobby & indoor courtyard are absolutely beautiful. The indoor landscaping is very nice. There were some items that needed repairing. Our bathroom wall paper was peeling, the carpet was dirty (you can feel it on your feet), and they had some repairs needed outside by the pool. Pool area was real nice, breakfast was amazing, bed was comfy. Managers […] reception was nice, but it left something to be desired as I've stayed in the ES in PR and their reception was AMAZING, as well as the Drury Inn managers reception (food and cocktails). We enjoyed our stay. Location was close to where we wanted to be.I would stay again. Read moreGenuine Hotels.com guest review
"Very nice hotel"
Every section of the hotel was very clean and the rooms were updated. The staff was very nice and accommodating. The made to order breakfast was great and there were plenty of other things to chose from. We also really enjoyed the reception in the evening with the open bar for 2 hours.Genuine Expedia guest review
The bes are very confortable. Italia is close to the airport. I aleyas stand here.Genuine Expedia guest review
Clean environment and helpful staffGenuine Hotels.com guest review
"Great place to stay before a cruise"
This hotel is very nice. Very friendly people and a great pool.Genuine Hotels.com guest review
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