I would stay here every time i go to orlando. Loved the hotelGenuine Hotels.com guest review
Used this hotel on our vacation in between our cruise! Very nice hotel n hot breakfast!!Genuine Expedia guest review
"General Mananger impecabble customer service"
My stay was great. A lil delay in check in but no fault of the hotel. many people just checked out later than normal. I have to commend the General manager Mr. Clavel for impeccable customer service. I have always communicated with Mr. Clavel prior to my arrival at Embassy Suites and he has always been the pillar of awesome service...he delivers.Genuine Hotels.com guest review
Me & Aunt Stayed For Four Nights, we enjoyed everything ! Juan The Cuban Bartender Kept Us welled Company and good in giving us information !! Everyone was helpful upon our arrival till our departure and very friendly !!We lovedddd our room esp the view of the entire airport !! Lol ... We both hated the craziness of the elevator service !! Thanks for […] the upgrade and the free wifi !! I do recommend this hotel !! Thanks Guys !! Read moreGenuine Hotels.com guest review
"Very convenient location, very close to airport"
Embassy Suites is a great hotel, with the huge atrium in the center you get a feeling of open space and freedom, and that coupled with the luscious foliage and waterfalls/stream/fish brings a deep satisfying relaxation to your stressed mind.The staff are very helpful and the breakfast is superb - not the usual toast/cereal/make-your-own-waffles deal […] but a full on stuff-your-face-to-the-gills ordeal with unmatched omelet station, bacon, bacon & more bacon.....sausages, potatoes and pancakes too...can you tell I love a good breakfast? The rooms are spacious and comfortable and clean also...all around, a great stay at a great hotel.....Oh, and did I mention the breakfast is superb? Read moreGenuine Hotels.com guest review
It was very convenient and the services was great. I will stay again. Great staff!!!!!Genuine Hotels.com guest review
We booked this as a quick stay before we left on a cruise. What a pleasurable surprise to find this beautiful hotel. Everything was very clean. Happy hour provided us a nice way to relax and breakfast was a delicious way to start our day. Could not have asked for a better place to stay.Genuine Hotels.com guest review
Very nice and comfortable hotel, good variety for breakfast nice manager's reception, room clean and staff was friendly. I went with my kids and had a good time just swimming pool was in maintaining so they gave us the option to use Hilton Miami Airport's pool. Well recommended.Genuine Expedia guest review
"Thought the train ran through the hotel"
Between the planes and trains there is no sleeping at this hotel.Genuine Expedia guest review
"Hotel near Airport"
Pretty clean, but really needs remodeling. And plumbing really has some challenges with backing up for no reason. We had two rooms before and after flights to the caribbean and both rooms toiliets both times backed up. Not good.Genuine Hotels.com guest review
the only thing a did not like was the check in time which is 4 p.m, all the rest was very pleasant.Genuine Expedia guest review
"Price was right so I tried i out"
You can never go wrong with an Embassy Suites, and at the right price, this one, though dated a bit, is not bad.Genuine Hotels.com guest review
Great stay with fantastic service and comfort...the breakfast was outstanding and the afternoon gathering was very friendlyGenuine Hotels.com guest review
"Good and Bad"
The staff was amazing!! Loved Jeff, Jorge, and Artura. They all went above and beyond to make my stay feel special. The front desk staff was great as well. I enjoyed the manager reception each night. What I didn't enjoy was the NASTY bed sheets and towels left on bed and in bathroom from previous guest. There was make up and red hair on linens and used […] towels that had been RE FOLDED and put back on shelf as though it was clean!!!! That is so unsanitary and disgusting. Housekeeping also re folded my dirty towels I used as well. I cleaned soda up with a towel and put it on the floor to be exchange and when I returned to room the towel off the floor had been re folded because the same soda stain was on the towel (Gross!!!). Housekeeping staff ruined this stay for me and brought the hard working staff in other departments that were truly great at their job down! (The guy who came to change my linens was very very nice and even brought a goodie bag But If he had better co workers he wouldn't had to do all that). So hopefully the housekeeping staff is monitored and they get rid of the nasty lazy ones. Read moreGenuine Expedia guest review
Stayed overnight while I was intransit. Room big and comfortable enough for my family of four. Beautiful courtyard. Convenient having breakfast included. Complimentary airport shuttle was on time.Genuine Expedia guest review
The hotel staff was not friendly at all...from the people at the front desk to the concierge to the breakfast staff. I really did not like the location, the beds were very uncomfortable, very loud all night with the airplanes landing and taking off. People next to us were very noisy all night long, sounded like they were breaking into our patio window. […] Internet was not working. Unfortunately, it was not a good stay. On a positive note, the inside of the hotel is beautiful. Read moreGenuine Hotels.com guest review
Overall I was satisfied with my stay, except for a phone charge for a local call. I thought this was petty ($1.50). I couldn't understand why a hotel should charge their guest for making a local call. Aside from that the stay was comfortable.Genuine Hotels.com guest review
"Excellent Pre-Cruise Hotel"
We love to stay here before a cruise. The rooms are very large, clean and well maintained. The staff are very helpful. They even drove us to the local market so we could pick up some wine for our cruise. The breakfast is delicious. We had dinner in the restaurant and found it fairly priced, delicous and beatifully presented.Genuine Expedia guest review
"Not worth the money..."
Not a good choice, Ill stay away from this hotel in the future...Genuine Expedia guest review
"Nice hotel close to airport."
We were happy with hotel and booked Embassy Hotel for 4 nights in Los Angeles.Genuine Expedia guest review
Great FREE BREAKFAST and a happy hour ! I really enjoyed, great hotel !Genuine Hotels.com guest review
Excelent place to stay!!!Genuine Expedia guest review
The breakfast was the best we have had at ANY hotel. Would stay here again for sure!!!!!Genuine Hotels.com guest review
"Not the same"
Based on my previous experience there, I spoke highly of them. Returning to that building felt so much different from customer service to the room. Overall I am disappointed. Wouldn't be staying there againGenuine Expedia guest review
"Great hotel right outside the city"
Staff was really nice and helpful. The AC was a little warm but got a lot cooler later on in the middle of the night. Very close to the airport. Plane noise was a little loud but never woke me or kept anyone up. Will definitely stay again when I head to Miami! Breakfast was amazing!Genuine Expedia guest review
"close to airport"
The hotel was close to the airport,but the construction to get there was terrible.The staff was very accomidating and I would consider staying again when the construction is done.Genuine Hotels.com guest review
The hotel itself is very pretty. The indoor atrium is beautiful. The staff was fantastic. We were able to check in at noon, a guy at the bar let us just sit at a table while we waited because it was near an outlet and my daughter needed to charge her phone. Christopher brought our luggage up and put it where we wanted it and he also brought some cold […] bottles of water. The breakfast was way more than we expected. Fantastic food and very nice cooks. The only downside was the beds. The sofa bed mattress was pretty worn and the actual bed mattress was soft. All of the staff that we encountered were very professional and nice people. I would definitely recommend this hotel and plan on staying here again. Read moreGenuine Expedia guest review
"Nice hotel, cool atrium and fish pond inside"
This is not the first time that I have stayed at this hotel. My only complaint for this trip is they were doing a little bit of work within the building and it could be heard resonating throughout the entire structure. Thankfully they stopped the work by 4 PM. The managers reception happy hour and breakfast buffet are awesome.Genuine Expedia guest review
Will book again. Excellent breakfast and happy hour.Genuine Hotels.com guest review
I stay in a lot of hotels. I must say that Embassy suites is the best ever.Genuine Hotels.com guest review
"Great hotel close to Airport!!!"
Pleasant, clean, and quiet!! Will return soon! Room service was excellent as well!Genuine Expedia guest review
"Close to Miami Airport Parking $16 a day"
All goods unless, parking charge $16 A DAY no free internet any where.Genuine Hotels.com guest review
"Embassy Suite Hotel Review"
I really enjoyed it. From the housekeeping service to the full breakfast every morning. Location was very close to the Airport and my business location. I will definetly stay there again on my next trip.Genuine Hotels.com guest review
"Horrible Hotel and Horrible Customer Service"
Front Desk Clerks were very rude, several guests where there waiting to be helped. I was offered a smoking room or a room that smelled like vomit as my choices. Rooms are dirty and staff is very rude at this hotel.Genuine Expedia guest review
This was a last minute booking due to overnight layover on our flight. The hotel is very close to the airport, busy street and near aviation school (plenty noise from aircrafts and smell of fuel), but to us it wasn't an inconvenience. The service shuttle to-from airport runs on the hour and 30 min of the hour. Restaurant food is very good as well as […] complimentary breakfast. The room had plenty of space. Excellent experience overall Read moreGenuine Hotels.com guest review
"Needs to be updated"
Hotel needs a LOT of renovation & has humidity problems. Don't recommend this hotel if you have allergy problems. Staff work hard except for the ones that cleaned our suite. Sheets, glass weren't changed even after our 3rd day stay & stain on sheets. Additional charges (not appreciated): $16/day for hotel parking and $12/day for internet service.Genuine Hotels.com guest review
"Felt like a 2 star hotel"
Rooms are fine. The lobby and the atmosphere of the hotel is 2 star at best. There are better hotels in the area...Genuine Expedia guest review
Rooms not kept up to date. furniture old and worn out.Genuine Expedia guest review
Hate that house keeping kept knocking and trying to open the door.Genuine Hotels.com guest review
Response by Embassy Suites Miami International Airport We apologize for the inconvenience. We have forwarded your comment to the head of that department to ensure we improve on our guests experience. We hope that you consider overlooking this incident and return to us. Kind regards, The General Manager
"Not in the brochure"
Long wait at checkin. No bathtub in the room. Free wifi on the fritz.Genuine Expedia guest review
Response by Embassy Suites Miami International Airport We apologize for the long wait you experienced at check-in as well as not have the amenity you expected to receive. We want all our guests to leave our property feeling they would like to return. We hope that we can invite you to return for a future stay to ensure your experience is what you expected. Kind regards, Clavel J Louis
I usually get excited to stay at an Embassy Suites. Not this time! There was a charge for everything. Wifi, transportation to the port (even though it is advertised as a courtesy). And it was not the most Safe and Secure location.Genuine Expedia guest review
Response by Embassy Suites Miami International Airport Thank you for your review. We apologize for the miscommunication. We do have a complimentary shuttle service to the airport that runs every 30 min. We certainly hope that you would reconsider staying with us again to make this right. Kind regards, Clavel J Louis
It has everything one could possibly need and the service Superb!!!!!Genuine Expedia guest review
Response by Embassy Suites Miami International Airport We certainly appreciate you taking the time to write a great review. We have forwarded your comments for that our team members know their service has been recognized, again thank you. Kind regards, Clavel J Louis
Our stay was GREAT! We had a refreshing and quite enjoyable time there. The only area we saw where improvement was needed was in the timeliness of tables being cleaned during heavy traffic breakfast hours.Genuine Hotels.com guest review
Response by Embassy Suites Miami International Airport Thank you for your review. We are pleased that we were able to meet your expectations during your stay with us. We apologize about our breakfast cleanliness turnover. We have forwarded your comments to ensure we improve on our guest satisfaction. Kind regards, The General Manager
Stay was Ok. The room could use freshing up due to apparent wearGenuine Expedia guest review
Response by Embassy Suites Miami International Airport We apologize that you did not find your stay with us satisfactory. We have notified that department to refresh our amenities in the room so that we can improve our guest experience. We hope you consider us if you return to Miami. Kind regards, Clavel J Louis
"Was very close to airport"
I was picked up and delivered back to the airport within 5 minuets of wait time.Genuine Expedia guest review
Response by Embassy Suites Miami International Airport Thank you for taking the time to write about our complimentary shuttle service. We are so pleased that we were able to give you the service you expected. Kind regards, Clavel J Louis
"Nice comfortable hotel"
Breakfast was very good but the wait time was excessive.Genuine Expedia guest review
Response by Embassy Suites Miami International Airport We apologize for the wait you experienced during our complimentary breakfast. We have forward your comment to ensure that we improve our guest experience. We hope that you return soon. Kind regards, Clavel J Louis
We had booked the room for 8 nights and when we got there the first night they overbooked and did not have a room for us so we had to go to another hotel the first night. One night we had dirty sheets and they had to replace them. Some of thestaff was not friendly.Genuine Expedia guest review
Response by Embassy Suites Miami International Airport We apologize for the cleanliness issues you experienced. This is not the norm for us and we take these comments very serious. We take pride in our service and have forwarded your comments to all departments to ensure our guest experience a 10. We hope that you will return so that you can experience the hospitality that we are known to provide. Kind regards, Clavel J Louis
Staff was very much on point wuth any need we had. We REALLY enjoyed our stay. The breakfast buffet was FANTASTIC. I would definitely stay there again.Genuine Expedia guest review
Response by Embassy Suites Miami International Airport We thank you for a great review. We are so pleased that we were able to meet all your expectations. We look forward to seeing you in the future should you return to Miami. Kind regards, Clavel J Louis
"Short stay in conjunction Travel from and to Miami"
Comfortable, roomy accommodations with a pleasant relaxing common area.Genuine Expedia guest review
Response by Embassy Suites Miami International Airport We appreciate you taking the time rate and write a review. Our common area the Atrium is on of our most admired features on our property. We enjoy reading how our guest experience was what we strive for. We look forward to your return. Kind regards, Clavel J Louis
It was ok...dinning staff was kind of rude but other then that it was not bad at allGenuine Expedia guest review
Response by Embassy Suites Miami International Airport We are so sorry that your restaurant experience was not enjoyable. We never want our guest to feel that we were not hospitable. I have forward your comment to that department to ensure on your return we have improved on our services. Kind regards, Clavel J Louis
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