All hotels in Miami, Florida, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here3974 NW South River Drive, Miami, FL, 33142, United States of America, ‏‎855-239-9484
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4.0 / 5Excellent

Score breakdown (from 1,825 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.1
  • Comfort
    4.2
  • Condition
    4.0
  • Neighborhood
    3.5
4.0 / 5Excellent
"Nice hotel near Miami airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed here 4 nights using the hotel as a base to explore the Miami area and the Everglades: The rooms are arranged around a central atrium with the koi pond and tropical vegetation that was gorgeous and really made the atmosphere (my kids loved the parrots). The suite was large and clean and the staff generally efficient and responsive. Breakfast (included) was very good with made to order omelettes. Restaurant had limited menu and was not cheap but the food was okay and the cocktails excellent. It is by the airport -- an airport hotel after all -- but while airplane noise could be bothersome at the outdoor pool the indoor spaces, including the room, seemed well insulated and we had no trouble with noise there. You pay for parking which is a bit annoying but understandable given that the parking lot was rather small for such a large hotel. There's a charge for wireless, too, but we got a it free, which was nice - the signal was very weak in the room but worked very well downstairs in the restaurant. You can't walk anywhere from it, but that's true for airport hotels in general. It's a fairly short drive to Miami Beach, Little Havana, etc. In short, this place met our expectations.
Genuine Expedia guest review
Other trip Feb 21, 2015
Traveller
US
1.0 / 5Poor
"Don't stay at this hotel !"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Over priced. Dirty. I do not recommend .
Genuine Hotels.com guest review
1 night family trip Feb 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Clean, spacious hotel next to airport"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Stayed for 1 night in-between a cruise and flight. Very open, clean and nicely decorated hotel. Our room was very large, nice sitting area with pull-out couch and TV and double beds in the bedroom area. Lobby area was like an outdoor park indoors and they offered an outstanding complimentary breakfast buffet and also complimentary drinks for happy hour which was very appreciated. Bar/grill inside hotel has delicious food. We would stay here again if we have a flight through Miami!
Genuine Expedia guest review
Other trip Feb 19, 2015
Lori
US
4.0 / 5Excellent
"Very pleasant staff. Rooms are clean but show wear"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Good experience overall. Very busy hotel for a Monday night stay. I would recommend this hotel on the merit of the staff alone. Restaraunt was good but lacked any atmosphere.
Genuine Expedia guest review
Other trip Feb 19, 2015
Dine
US
4.0 / 5Excellent
"Very close to airport"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We stayed for one night as a lay over between our flight and leaving for a cruise. The shuttle to the hotel from the airport was nice, pool area was very nice (expect for the noise of the airplanes), restaurant staff was very friendly and food was better than expected. Free breakfast and reception was a nice touch. Very convenient if you are going to or from a cruise.
Genuine Expedia guest review
Other trip Feb 18, 2015
SL
US
3.0 / 5Good
"Not good"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
As did not work check in made me wait 45 mins terribly noises in bathroom water coming down pipes smell from out side coming under the door stain in bathroom ceiling. Lots of airplane noise
Genuine Hotels.com guest review
1 night trip Feb 8, 2015
L
US
5.0 / 5Outstanding
"Four-star hotel at three-star price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Outstanding hotel. Beautiful atrium. Very well-maintained. Large, clean, comfortable suites. Staff very courteous, professional. Was initially concerned about noise due to close proximity to Miami Intl airport (right next door) but didn't hear a single plane.
Genuine Expedia guest review
Other trip Feb 17, 2015
Mark
US
4.0 / 5Excellent
"Pleasant Experience"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We had 13 friends and family members stay here overnight prior to a cruise. Everyone arrived at different times and we had reservations for 7 parties in 7 different rooms. Without exception we found the free airport shuttle arrived quickly, was easy to find and brought us to the hotel without a problem. The check in for each party was fast and without incident. All parties found their rooms clean, comfortable and exactly met the reservation requests (king beds in some, two queens in others, etc.). The free breakfast buffet was really exceptional - plenty of options and nicely prepared food. The staff without exception was friendly and helpful. We were all allowed to store our luggage for the day while we took a city tour prior to departing for the port. The staff again was very helpful in loading our luggage onto port transportation at the end of the day. I would highly recommend this hotel and would gladly stay here again.
Genuine Expedia guest review
Other trip Feb 17, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel, close to airport with free shuttle."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Lobby areas are very nice. Rooms are good, but amenities are NOT up to par with the price. Breakfast is included: grapefruit, cantaloupe, bagels, toast, eggs-to-order, orange & apple juice, coffee. The room was nice, but did not have even one luggage rack, nor did it have facial tissue or a shaving/makeup mirror. So room felt like 3+ star because manaegment cheaps out of furnishings. Quick ride from airport on free shuttle. Shuttle is very convenient: leaves hotel every 30minutes on the hour/half-hour.
Genuine Expedia guest review
Other trip Feb 16, 2015
G
US
4.0 / 5Excellent
"Convenient"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel was convenient to midtown/downtown Miami. The amenities were more than adequate. If you don't get to the beach there is a very nice pool. Room service was tasty for the two meals when we stayed in.
Genuine Expedia guest review
Other trip Feb 16, 2015
Sandi
US
5.0 / 5Outstanding
"Bob S"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Had to wait for our room, but it was morning when we arrived. Checkin staff were very courteous. Had lunch in the restaurant and it was excellent.
Genuine Hotels.com guest review
1 night romance trip Feb 8, 2015
Robert L.
US
5.0 / 5Outstanding
"nice hotel close to airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Convenient to airport, clean, able to get tasty dinner at 9:30pm and enjoyed the free made to order breakfast.
Genuine Expedia guest review
Other trip Feb 14, 2015
gina
US
4.0 / 5Excellent
"Thumbs up! Best free hot breakfast around"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We had a one-day layover in Miami and booked at the Embassy Suites. If you have stayed at an ES before, this will meet your expectations. The hotel building is nice and the hot breakfast is the reason that most people go. They also have the Manager's Reception with (seemingly) unlimited alcoholic and non-alcoholic drinks (the non-alcoholic the night we were there was lemonade). The front desk staff was helpful. We didn't rent a car so they told us how to walk over to the restaurant around the corner (the hotel restaurant's prices were more than we wanted to spend). The airport shuttle runs every half hour--which isn't as frequent and I thought it would be--but both of the drivers were super friendly and pleasant. The room was more than adequate. The outdoor pool was heated, which was nice because our toddler wanted to go swimming and it was just a little nippy outside. I would definitely recommend this hotel!
Genuine Hotels.com guest review
2 night family trip Feb 8, 2015
Valerie D
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
One of the best hotels I've been in ever.
Genuine Hotels.com guest review
1 night romance trip Feb 7, 2015
Adderly
US
3.0 / 5Good
"Needs some tlc"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    2.0
Shower/tub was full of hair. Shower head sprayed all over the floor and the ceiling fan and coffee pot was not working. A little tlc and this place could be great.
Genuine Hotels.com guest review
1 night romance trip Feb 9, 2015
A Traveler
US
4.0 / 5Excellent
"Perfect location for layover!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Due to a flight cancellation, I needed a hotel before my flight the next day. The hotel was in a great location and offered free shuttle service to and from the airport. Obviously a little loud because you are next to the airport but aside from that great place to stay if you are stuck in Miami for an extra night.
Genuine Hotels.com guest review
1 night trip with friends Feb 9, 2015
Danielle
US
4.0 / 5Excellent
"Comfy stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very clean, comfortable and accommodating. Enjoyed the stay.
Genuine Hotels.com guest review
1 night family trip Feb 8, 2015
A Traveler
US
5.0 / 5Outstanding
"Lots of amenities"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Free airport shuttle, free drinks and snacks before dinner and close to airport. Beautiful gardens.
Genuine Expedia guest review
Other trip Feb 9, 2015
world traver
US
4.0 / 5Excellent
"Good location. Near airport MIA"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Nice lobby , roommy rooms. Excellent breakfast buffet
Genuine Expedia guest review
Other trip Feb 7, 2015
Jorge
US
2.0 / 5Fair
"Badly in need of renovation"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
I usually enjoy Embassy Suites for the value of having a two-room suite and breakfast included. However, this particular location was in need of updating/cleaning. The bathroom and furniture were all old and worn and we used the pull-out sofa bed and it was horrible, the mattress should have been replaced long ago. The overall facility looked ok, but just needs a facelift and new furniture and fixtures in the rooms. Also, the person working the gift shop was horrible. I pointed out that a juice in their store was not sealed and so shouldn't be sold, instead she told me to grab another one and put that one back on the shelf. Then she complained about me wanting to pay with a $20 bill ... "ugh, why does everyone always pay with $20 bills" .... sorry but I think every ATM in the world spits out $20's!! What an attitude, she clearly did not want to work there and should be fired. The other people were fine though.
Genuine Expedia guest review
Other trip Feb 7, 2015
Tony
US
2.0 / 5Fair
"Big price for little stay"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel offers free shuttle to and from airport but the van is a piece of junk and we ended up having to take a taxi to the airport in the morning because you can't fit 20 people on a 9 passenger van. Also very slow check in and a surcharge for Wi-Fi. Crazy, I can get free Wi-Fi at a $60 a night hotel
Genuine Expedia guest review
Other trip Feb 3, 2015
A Traveler
US
4.0 / 5Excellent
"Nice stay at Embassy Suites Miami"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Arrived early but had no problems, room was ready at 2pm (check-in at 4pm usually) Suite was very clean and comfortable.Enjoyed breakfast on both our days. Busy but no waiting,tables always available. A nice pool but only sat around it as it was rather chilly (January cold snap in Miami) Checkout fast (express) and taxis were always available. Overall a nice stay.
Genuine Hotels.com guest review
2 night romance trip Jan 23, 2015
Charles
US
2.0 / 5Fair
"Needs Refreshing"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
I have stayed at many Embassy Suites, but it seems that this one is showing its age.
Genuine Expedia guest review
Other trip Feb 2, 2015
Brent
US
5.0 / 5Outstanding
"best value for the money"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Best value for the money. Great stay. Nice place for family. Breakfast superb.
Genuine Hotels.com guest review
6 night family trip Jan 24, 2015
Guillermo
US
2.0 / 5Fair
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    -
They over booked the hotel and had to move us to another hotel. This was not completed in a very fast manar . Were had to wait in the lobby with two kids for a long time.
Genuine Expedia guest review
Other trip Feb 2, 2015
A Traveler
US
3.0 / 5Good
"Not worth the price"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
We waited a long time for the shuttle and when we arrived the room was not prepared for 4 occupants.We needed to go to the desk for more towels. The layout of the suite was great for 2 couples except the bathroom was in the bedroom.The biggest complaint is the noise of the airplanes.Breakfast buffet was cold as well.
Genuine Hotels.com guest review
1 night family trip Jan 16, 2015
John
US
1.0 / 5Poor
"OVERBOOKED-NEVER STAYED THERE."
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
THEY WHERE TO SLOW AND BUSY. THEY WHERE OVERBOOKED AND WE HAD NO ROOM. THEY SENT US TO A RAMADA HOTEL AND THAT PLACE WAS A NASTY.
Genuine Expedia guest review
Other trip Feb 1, 2015
A Traveler
US
1.0 / 5Poor
"DON'T STAY HERE"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
The staff is rude they overbook at least 5 days a week per a cab driver. If you ask questions they threaten to call the cops on you.
Genuine Expedia guest review
Other trip Jan 31, 2015
A Traveler
US
5.0 / 5Outstanding
"Very Nice Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Really nice staff that goes above and beyond. Clean rooms and facility. Someone form management always around to make sure your stay is great. Very nice pool area.Bell captains do an excellent job. My only issue was the pricing of food and drinks I thought 4 beers, 2 pops, and 2 waters, for 53.00 was a little excessive Overall would highly recommend and will stay again in the future. The neighborhood was rated a 4 as to the airport location noise really is not a factor but you do need a car or cab if you want to go out.
Genuine Hotels.com guest review
1 night trip with friends Jan 25, 2015
A Traveler
US
1.0 / 5Poor
"Dissatisfied"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
The people greeting you at the door was great. After that everything went down hill. The people behind the desk needs to take a class on customer service. They aren't very friendly or helpful.
Genuine Hotels.com guest review
1 night family trip Jan 23, 2015
Kathy
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
good experience . staff in charge should do a linnen review pillows incl as two of our sheets were badly worn and a couple of rough pillows
Genuine Expedia guest review
Other trip Jan 27, 2015
A Traveler
US
1.0 / 5Poor
"Horrible Stay"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
It was a horrible experience at this hotel. Came in late one night and called the elevator. As we stepped in, we noted smell and someone had vomited in elevator. Went to desk to report and the desk staff said they knew about it. If you didn't, why didn't they close it down or take it out of service, but to allow guests to step into that is inexcusable. Also, had to ask for towels each day along with overall lack of service from the staff. At checkin, the lines were extremely long with only one clerk working. I had paid for premiere floor only to find the benefit for paid vending a joke. There was never any water OT drinks available. Also, dishes left out all over the hotel for days. Transportation desk was a joke as well. They could never help you and calling for a taxi took for ever. I would not recommend this hotel to anyone and it does not meet the standards of a Hilton property. They should just close it.
Genuine Expedia guest review
Other trip Jan 26, 2015
Jane
US
5.0 / 5Outstanding
"Beautiful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Good and short back the 29th.what else do you need. This is annoying
Genuine Expedia guest review
Other trip Jan 24, 2015
MarcK
US
4.0 / 5Excellent
"Nice stay."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Hotel staff very helpful in letting us have an early check-in, as well as a late check-out. They even charged my cell phone for me while we waited. Enjoyed a great breakfast, and a tasty lunch in the on-site restaurant. Parts of the hotel are getting a bit dated, but everything was kept clean and comfortable.
Genuine Hotels.com guest review
1 night romance trip Jan 18, 2015
Michelle
US
5.0 / 5Outstanding
"Embassy Suites Miami International Airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The stay was very relaxing. I had no issues with my room or the service that was provided. I would have a return stay at this hotel without any concerns.
Genuine Hotels.com guest review
1 night romance trip Jan 9, 2015
Horace
US
5.0 / 5Outstanding
"Good, but wait for shuttle 45 minutes"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
2 nd stay
Genuine Hotels.com guest review
1 night business trip Jan 14, 2015
Stephen
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Very close to airport. Shuttle to airport every 30 minutes or sooner was nice. One can catch a tram to go to south bay from airport. Loud airplane noise was bothersome when trying to fall asleep.
Genuine Expedia guest review
Other trip Jan 18, 2015
Beach bum
US
5.0 / 5Outstanding
"loved it!!!!!!!!!"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
gorgeous hotel and stunning pool but the beds were not so comfortable
Genuine Hotels.com guest review
1 night family trip Jan 14, 2015
avrohom
US
4.0 / 5Excellent
"Stayed the night after returning from cuise."
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
The hotel was very nice, clean and comfortable but the front desk staff could use a course in customer service. The overall attitude was that of being bothered by the customer. There was no welcoming, we just witnessed the eye roll as the previous customer walked away. Then you could tell she just did not want to help us so it was done very poorly. We had to again visit the front desk to get our parking validated to leave lot and again, by a different clerk, we were just not welcomed. They just seemed very put out by all customers. After returning from cruise where all staff was exceptional, it was disappointing.
Genuine Hotels.com guest review
1 night romance trip Jan 9, 2015
Lisa
US
2.0 / 5Fair
"Hmmmm"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    5.0
The receptionist and bell man was very friendly and the Breakfast was GREAT. The bedroom had a mildew scent, the water was not able to go down the sink in the bathroom.
Genuine Hotels.com guest review
1 night family trip Jan 7, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel very convenient location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
There were six of us in one room. It was crowded but we all had room. The concierge was VERY helpful. Between getting us to and from where we needed/wanted to go, to assisting in our excursions once we got back from our cruise, they were top notch. The managers welcome and breakfast were also very generous and yummy. My ONLY negative feedback would be the check in staff. They weren't as friendly or welcoming as the other staff.
Genuine Expedia guest review
Other trip Jan 12, 2015
Mary
US
5.0 / 5Outstanding
"A quiet and cozy hotel near the airport."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Our visit was great. Staff was helpful, breakfast selection was nice and everything went smoothly.
Genuine Expedia guest review
Other trip Jan 12, 2015
Eki
US
5.0 / 5Outstanding
"Dashti-66515"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was so nice and quite The Hotel is so beautifull and clean Thank you.
Genuine Hotels.com guest review
2 night family trip Jan 7, 2015
Abdullah
US
1.0 / 5Poor
"Nice hotel"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Nice hotel with good breakfast. The buffet was wonderful, only to crowdy!
Genuine Expedia guest review
Other trip Jan 11, 2015
esterita
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Wonderful food in restaurant- great accommodations - very reasonable price - breakfast buffet with huge hot food selection and free airport shuttle included! Loved my experience at Embassy Suites!
Genuine Expedia guest review
Other trip Jan 10, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice hotel staff are very friendly"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Airport transportation shuttle was great there, checking at the front desk was easy and quick
Genuine Expedia guest review
Other trip Jan 10, 2015
Francisco
US
1.0 / 5Poor
"Save your back and book elsewhere."
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
Noone should stay here unless they want a bad back in the morning. The mattresses sag terribly. When we complained and asked for a bed board a worker came with soft padding. We pointed out that this would be of no help and asked to see another room to check the mattress. The worker responed that all of the mattresses were like the one in our room. Either they are too old or too cheep. Save your back and book elsewhere.
Genuine Hotels.com guest review
1 night romance trip Jan 4, 2015
A Traveler
US
3.0 / 5Good
"Nice hotel - Avoid during holidays!"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
Good: Beautiful lobby. Friendliest staff ever. Great breakfast with hot items made to order. Complimentary cocktail and snacks every evening for two hours! Free video games for the kids, not too many but enough to keep them entertained. Rather large swimming pool open until midnight. Bad: It was packed because of the holidays. Elevator was a nightmare, sometimes it would take 5 min to get one. Same with parking even though you pay separately for it. Room dated, the upholstery on the dining chairs worn out, the vanity visibly chipped. Impossible to sleep on the sofa bed, I could feel the springs on my back, and I'm 120 lbs. Sloppy service, one day we didn't get any towels because there weren't any clean when they made our room. I asked and they told me we'd get them later but we didn't. Next day same thing happened and we were with NO towels (they had taken away the used ones) for two days. Same thing with the towels at the pool area, I had to ask for them to bring some on two different days. Sometimes it would take several hours before a public restroom was cleaned after someone had made a mess. Quite noisy, even inside the room you could hear the people at the lobby and, of course, the planes taking off and landing 1000 ft away on MIA runway. Overall a nice hotel if you don't mind the noise and you go during low season.
Genuine Hotels.com guest review
13 night family trip Dec 21, 2014
Samanta
US
4.0 / 5Excellent
"Overnight stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel was great. Service in the restaurant was slow and they seemed to be running out of things. Several elevators were closed at one point. The room and atmosphere were great.
Genuine Hotels.com guest review
1 night family trip Jan 4, 2015
George
US
4.0 / 5Excellent
"Convenient, clean hotel near ariport"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed here before and after our cruise out of Miami. It is a very clean hotel, in the airport. The staff is very helpful for the most part. I found the front desk staff a little short but pleasant. The concierge men, wait staff, and bartenders are all outstanding! They went out of their way to make out stay a pleasant one. The hot/cold breakfast was a very nice addition, as well as the welcome cocktail hour.
Genuine Expedia guest review
Other trip Jan 6, 2015
Mary
US
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