"DON'T STAY HERE"
The staff is rude they overbook at least 5 days a week per a cab driver. If you ask questions they threaten to call the cops on you.Genuine Expedia guest review
"Very Nice Stay"
Really nice staff that goes above and beyond. Clean rooms and facility. Someone form management always around to make sure your stay is great. Very nice pool area.Bell captains do an excellent job. My only issue was the pricing of food and drinks I thought 4 beers, 2 pops, and 2 waters, for 53.00 was a little excessive Overall would highly recommend […] and will stay again in the future. The neighborhood was rated a 4 as to the airport location noise really is not a factor but you do need a car or cab if you want to go out. Read moreGenuine Hotels.com guest review
The people greeting you at the door was great. After that everything went down hill. The people behind the desk needs to take a class on customer service. They aren't very friendly or helpful.Genuine Hotels.com guest review
good experience . staff in charge should do a linnen review pillows incl as two of our sheets were badly worn and a couple of rough pillowsGenuine Expedia guest review
It was a horrible experience at this hotel. Came in late one night and called the elevator. As we stepped in, we noted smell and someone had vomited in elevator. Went to desk to report and the desk staff said they knew about it. If you didn't, why didn't they close it down or take it out of service, but to allow guests to step into that is inexcusable. […] Also, had to ask for towels each day along with overall lack of service from the staff. At checkin, the lines were extremely long with only one clerk working. I had paid for premiere floor only to find the benefit for paid vending a joke. There was never any water OT drinks available. Also, dishes left out all over the hotel for days. Transportation desk was a joke as well. They could never help you and calling for a taxi took for ever. I would not recommend this hotel to anyone and it does not meet the standards of a Hilton property. They should just close it. Read moreGenuine Expedia guest review
Good and short back the 29th.what else do you need. This is annoyingGenuine Expedia guest review
Hotel staff very helpful in letting us have an early check-in, as well as a late check-out. They even charged my cell phone for me while we waited. Enjoyed a great breakfast, and a tasty lunch in the on-site restaurant. Parts of the hotel are getting a bit dated, but everything was kept clean and comfortable.Genuine Hotels.com guest review
"Embassy Suites Miami International Airport"
The stay was very relaxing. I had no issues with my room or the service that was provided. I would have a return stay at this hotel without any concerns.Genuine Hotels.com guest review
"Good, but wait for shuttle 45 minutes"
2 nd stayGenuine Hotels.com guest review
Very close to airport. Shuttle to airport every 30 minutes or sooner was nice. One can catch a tram to go to south bay from airport. Loud airplane noise was bothersome when trying to fall asleep.Genuine Expedia guest review
gorgeous hotel and stunning pool but the beds were not so comfortableGenuine Hotels.com guest review
"Stayed the night after returning from cuise."
The hotel was very nice, clean and comfortable but the front desk staff could use a course in customer service. The overall attitude was that of being bothered by the customer. There was no welcoming, we just witnessed the eye roll as the previous customer walked away. Then you could tell she just did not want to help us so it was done very poorly. […] We had to again visit the front desk to get our parking validated to leave lot and again, by a different clerk, we were just not welcomed. They just seemed very put out by all customers. After returning from cruise where all staff was exceptional, it was disappointing. Read moreGenuine Hotels.com guest review
The receptionist and bell man was very friendly and the Breakfast was GREAT. The bedroom had a mildew scent, the water was not able to go down the sink in the bathroom.Genuine Hotels.com guest review
"Nice hotel very convenient location"
There were six of us in one room. It was crowded but we all had room. The concierge was VERY helpful. Between getting us to and from where we needed/wanted to go, to assisting in our excursions once we got back from our cruise, they were top notch. The managers welcome and breakfast were also very generous and yummy. My ONLY negative feedback would […] be the check in staff. They weren't as friendly or welcoming as the other staff. Read moreGenuine Expedia guest review
"A quiet and cozy hotel near the airport."
Our visit was great. Staff was helpful, breakfast selection was nice and everything went smoothly.Genuine Expedia guest review
It was so nice and quite The Hotel is so beautifull and clean Thank you.Genuine Hotels.com guest review
Nice hotel with good breakfast. The buffet was wonderful, only to crowdy!Genuine Expedia guest review
Wonderful food in restaurant- great accommodations - very reasonable price - breakfast buffet with huge hot food selection and free airport shuttle included! Loved my experience at Embassy Suites!Genuine Expedia guest review
"Nice hotel staff are very friendly"
Airport transportation shuttle was great there, checking at the front desk was easy and quickGenuine Expedia guest review
"Save your back and book elsewhere."
Noone should stay here unless they want a bad back in the morning. The mattresses sag terribly. When we complained and asked for a bed board a worker came with soft padding. We pointed out that this would be of no help and asked to see another room to check the mattress. The worker responed that all of the mattresses were like the one in our room. Either […] they are too old or too cheep. Save your back and book elsewhere. Read moreGenuine Hotels.com guest review
"Nice hotel - Avoid during holidays!"
Good: Beautiful lobby. Friendliest staff ever. Great breakfast with hot items made to order. Complimentary cocktail and snacks every evening for two hours! Free video games for the kids, not too many but enough to keep them entertained. Rather large swimming pool open until midnight. Bad: It was packed because of the holidays. Elevator was a nightmare, […] sometimes it would take 5 min to get one. Same with parking even though you pay separately for it. Room dated, the upholstery on the dining chairs worn out, the vanity visibly chipped. Impossible to sleep on the sofa bed, I could feel the springs on my back, and I'm 120 lbs. Sloppy service, one day we didn't get any towels because there weren't any clean when they made our room. I asked and they told me we'd get them later but we didn't. Next day same thing happened and we were with NO towels (they had taken away the used ones) for two days. Same thing with the towels at the pool area, I had to ask for them to bring some on two different days. Sometimes it would take several hours before a public restroom was cleaned after someone had made a mess. Quite noisy, even inside the room you could hear the people at the lobby and, of course, the planes taking off and landing 1000 ft away on MIA runway. Overall a nice hotel if you don't mind the noise and you go during low season. Read moreGenuine Hotels.com guest review
The hotel was great. Service in the restaurant was slow and they seemed to be running out of things. Several elevators were closed at one point. The room and atmosphere were great.Genuine Hotels.com guest review
"Convenient, clean hotel near ariport"
We stayed here before and after our cruise out of Miami. It is a very clean hotel, in the airport. The staff is very helpful for the most part. I found the front desk staff a little short but pleasant. The concierge men, wait staff, and bartenders are all outstanding! They went out of their way to make out stay a pleasant one. The hot/cold breakfast […] was a very nice addition, as well as the welcome cocktail hour. Read moreGenuine Expedia guest review
"Nice average Embassy Suites"
This property is right under the flight path of Miami International, so noise is a bit of a problem. But that's what you get with an airport location. The elevators are excruciatingly slow. Two were out of order when we arrived. The breakfast is good, but seating can be a challenge when the hotel is full. Beautiful pool, but it is noisy (airport noise, […] again). While the property is fairly well kept, it does show some signs of wear. However, the price we paid was very reasonable and the room was comfortable. Read moreGenuine Expedia guest review
Enjoyable accommodating great food nice great greatGenuine Expedia guest review
I HAD A WONDERFUL TIME , I ENJOY THE BREAKFAST SHED AND THE HAPPY HOUR AND THE SNACK TIME AND ACTIVITIES THEY HAD FOR THE KIDS, THE GYM AND TNE GAME ROOM MY KIDS ENJOY THE ONLY PROBLEM HOUSE KEEPING DIDNT DO A GOOD JOBGenuine Expedia guest review
"Nice hotel, close to airport"
Nice swimming pool area. Lots of space in rooms. Only issue I had was slow check in.Genuine Expedia guest review
Compared to Embassy Suites DC this hotel is below average, dis-organized. Breakfast line was a nightmare, over an hour in line. Although it should be a buffet, and attendant (only one) will serve you which made line very very slow.Genuine Expedia guest review
"Need more room ."
Very friendly the polish lady the supervisor of breakfast station . Very polite and useful for usGenuine Expedia guest review
"Very long wait times for elevators & breakfast"
- Extremely long wait times for breakfast (~45 mins) - Waited for elevators for 15 mins on one side of the hotel but it never came. People started walking to the other side to access other elevators. This was not a one time thing. It happened daily during breakfast hours. - Mediocre happy hour. Drinks are OK but only pretzels and chips/salsa to eat. […] I have had better food (hot food) during manager's reception at other Embassy suites - Paid $16 for self parking but never found a spot despite circling around twice. Finally ended up giving it to valet. I recommend the valet because the additional $2 is nothing and to the hotel's credit they did not charge me the additional fee because I did not find an empty spot - Overall, this is an overvalued Embassy suites and I would not stay again Read moreGenuine Hotels.com guest review
0verall the stay was good. At first the bathroom floor smelled like soar mop water wec called the front desk and it was corrected. In addition our family stayed 3 nights and the roon was not cleaned the 2nd day of our stay. Hotel hospitality and breakfast was excellent.Genuine Hotels.com guest review
"Hotel is old and dirty"
Needs updated. Wasn't very clean. Trash by the pool.Genuine Expedia guest review
"Had a great stay. We stayed there before cruising"
Enjoyed the Managers cocktail hour and the breakfast buffet,Genuine Expedia guest review
"Air circulation was really poor."
Parking is very difficult for late arrival. Air circulation was really poor, very damp, bathroom doesn't have vent. Breakfast buffet is served well.Genuine Expedia guest review
Nice hotel close to the airport. Only about 20 minutes from the beach. Great breakfast for the family. Only issue was noise from construction or a maintaanience room on the tenth floor.Genuine Expedia guest review
"Prefect for a quick overnight"
Very helpful staff, good breakfast, located conveniently to the city, I wouls only use it if in transit. We are a party of 6 in out family so the price/space is perfect for us.Genuine Expedia guest review
"Nice airport hotel."
Will come back when passing through MIA.Genuine Hotels.com guest review
"I love Embassy Suites"
Very nice. Getting in and out of the parking lot is a bit of a hassle. Other than that, no complaints.Genuine Hotels.com guest review
"Good hotel. Nice experience with the breakfast"
The downsize is the location, not very good compared to othe AirPort hotelsGenuine Expedia guest review
"Park and go is awesome"
Great price including buffet breakfast including park and go.Genuine Expedia guest review
"Ideal hotel close to airport"
This is a nice hotel... Clean and nice rooms.... Spacious accomodations... My favorite part is the cocktail hour tho..!!!Genuine Expedia guest review
"Nice hotel next to the airport"
Great overnighter by the airport. Everything was peachy, especially the breakfast. The only bummer was the bed, but I am a bed snob.Genuine Expedia guest review
"Nice Hotel, convenient location."
Nice Hotel, convenient location. Pool was clean, breakfast variety was decent. Little more coordination and staff needed at breakfast area.Genuine Expedia guest review
"Excellent hotel near cruise port"
Enjoyed the wonderful breakfast buffet included in room price. Spotless rooms and very helpful staff.Genuine Expedia guest review
"Comfortable good ambience"
Pick up and drop off from airport was professionally done . Driver courteous , front desk clerks check in and check out not quiet warm just functionary .Genuine Expedia guest review
"clean,good service,and very close to airport"
Everything was good and clean..very close to key points of interest ..airport shutter was always in time and very helpful..the rooms are very very clean and front desk is very helpful would stay again without any dought..Genuine Hotels.com guest review
Very comfortableGenuine Hotels.com guest review
"Don't book this hotel!!"
If you plan on traveling . Flying into miami and just get to your hotel set your stuff down and relax then I highly suggest you DO NOT book this hotel ... Enough saidGenuine Expedia guest review
"Nothing but epic fail"
The staff was rude, they gave our room away I had to fight for over an hour and already running on no sleep I ended getting a room at 4 am ...30 mins away from this one ... I will never be booking with this hotel againGenuine Expedia guest review
As expected. No disappointments, no surprise. The central patio is very impressive.Genuine Expedia guest review
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