The room is spacious and clean, however, the bathroom is really small and the shampoo and lotion are really not good to use, smells okay but the texture's weird for me. It's loud cause our room's by the street on 11th floor. This is the first time I visit SF and the first time I lived in a Marriott hotel. The hotel is generally okay, however I will […] go back to Hilton's brand that I always choose to stay previously, for a better price and better service. Read moreGenuine Expedia guest review
Every member of staff we encountered was very welcoming and helpful.Genuine Hotels.com guest review
"Impressive customer service!"
Amazing customer service. Very friendly staff. Room service was always on time, and the food was excellent! Beautiful room. Bathrooms were especially well decorated.Genuine Expedia guest review
"High end, reasonable hotel at Union Square"
The food was very good and above average for the convenience of hotel food; however, incredible options are available within a few blocks!Genuine Expedia guest review
"Nice hotel close to Union Square in SF"
Very nice hotel within walking distance of many iconic places in SF. Close to Union Square. Walking to offices off of Market were not a problem at all. Personally I expected a bit more from a JW Marriott after having experienced JW in Las Vegas. This is Marriott's top of the line, but somehow it didn't quite meet my full expectations of the room size […] and the full service. In fact on 2 consecutive nights late night parties next door kept me awake quite late. Don't get this wrong - this is a great hotel in a great location in a very pricey city. But for the price per night, I expected bit more in terms of service and quality of the room. Read moreGenuine Expedia guest review
I returned to the hotel for a second time because it is a very nice hotel that provides excellent service.Genuine Hotels.com guest review
"Very nice Hotel in downtown San Francisco"
We had a very nice stay at the hotel. It's location is great for visiting San Francisco. The hotel is very clean and the staff was excellent.Genuine Expedia guest review
"downtown San Francisco"
superiorGenuine Hotels.com guest review
"Great location right in Union Square downtown."
Location was perfect, close to all the shops and cable cars, etc. Staff was incredibly helpful and accommodating. I would definitely stay here again. Room was clean, good sized, and very comfortable.Genuine Expedia guest review
"Nice hotel. Great location."
One block from Union Square. Very conveinent. Just wish the parking was not so expensive when staying at the hotel.Genuine Expedia guest review
"We had a very nice time."
Very courteous staff, we only stayed one night but it was a good one.Genuine Hotels.com guest review
"Top-notch hotel in top-notch location"
Union Square is where it's at in SF, and the JW stands out with terrific service and comfortable, spacious rooms. Well maintained, clean and friendly.Genuine Hotels.com guest review
Even before the day of our arrival the staff was friendly and helpful over the phone. When we did check in that same friendly, helpful attitude shined through. Food is a bit pricey but it that way all over the San Fran area. We decided to utilize public transportation instead of renting a car. That is close to the hotel and convenient to get to The […] Wharf. We did not spend that much time in our room, really just a place to crash after a long day of walking, but the room was always clean and ready to go. I would highly recommend this hotel, just make sure you have good directions as there are other Marriott's in the area and we did get lost our first full day. If you are not use to big cities a map will be your best friend in this town and to get to and from this hotel. Read moreGenuine Hotels.com guest review
"Valentine's Day Weekend 2014"
The hotel staff and parking attendants welcomed us very warmly. The lobby is beautifully appointed. The elevators are super fast! - we had a lot of fun with that especially because the building is very tall and you can see down to the lobby from the top floor. We were on the 11th floor and had a beautiful view of the city. The room was well appointed, […] very clean and the tub / shower was very tidy and roomy. There's a Walgreens nearby if you need it and Lori's Diner is right around the corner - it's open 24/7 and has great food. Read moreGenuine Expedia guest review
"Business in San Francisco"
Great hotel in a great central downtown location. You can walk to anything and there are lots of great restaurants and other services nearby, including shopping at Union Square. Rooms are nice and big and have all the necessary amenities.Genuine Expedia guest review
"Beautiful hotel with a great atmosphere"
Gorgeous hotel with beautiful design. I would highly recommend to anyone.Genuine Expedia guest review
The location was great and the staff was very helpful and nice, especially Ally at the concierge desk.Genuine Expedia guest review
"Great location, nice and new, reasonarble rates"
I loved the 3rd floor lounge area. Very pretty and welcoming. We had wine by the fire place across from the bar. Ended up back after dinner, playing board games till 1 pm!Genuine Expedia guest review
"Great Get Away"
My girlfriends and I stay overnight for my birthday gathering at this hotel and from the moment we arrived, we were given first class service. There was a gentleman by the name of Bob, he really made our stay enjoyable. My girls and I celebrated in the nearby clubs and the next day when we asked for a late, late check-out, it was granted and we were […] asked if we need anything additional to assist in our stay. Read moreGenuine Hotels.com guest review
"Nice hotel close to shopping."
Good experience, good location. If you want to shopping, this is good choice.Genuine Expedia guest review
"Very nice...very pricey"
$350 for a room and you can't provide free internet? I stayed one night at the Hyatt by airport for $179 and got free breakfast and free internet.Genuine Hotels.com guest review
"nice weekend getaway"
Great hotel as expected, and we got an excellent rate for a Saturday night. Only issue I had was that they gave us an accessible room, and it looked like somebody had pulled himself up by the toilet paper holder and the shower handle, as they were both a bit off. Other than that, great location. Just one block from Union Square. Just don't wander too […] far the other direction. Read moreGenuine Hotels.com guest review
Excellent , friendly, helpful staffGenuine Expedia guest review
"Noisy rooms, intense food odors all over the place"
The rooms are not properly isolated so is hard to sleep with all the traffic and ambulances of San Francisco. Additionally, the main kitchen is locate in the Lobby Floor and all the odors go up to the entire building, particularly on Fridays and Saturdays.Genuine Expedia guest review
Everything was wonderful. Doors were opened by porters, smiles from all the staff. Room was clean. A lot of attention to detail in the set up of the room. There was even a complimentary umbrella in the closet to use if going outside in the rain (which I did). Within walking range to major shopping (Union Square). Overall, a great experience.Genuine Hotels.com guest review
"Great hotel close to Union Square."
Great hotel, close to all San Francisco attractions. Would highly recommend it.Genuine Expedia guest review
Overall good location for Union Square . Very helpful staffGenuine Hotels.com guest review
"Modern hotel one block from Union Square"
Very nice hotel. Unusual to find such a great property close to Union Square as many downtown hotels in the area are older properties. Huge indoor atrium is very impressive. Lower Nob Hill side of the square, so away from the hussle of the Tenderloin and Market Street. Double rooms are good for families if you don't mind squeezing into 'double' bed. […] We stayed the weekend before Thanksgiving and the rates were reasonable for the area. There is a indoor parking garage across the street which was about half the price of the hotel valet parking. We used the valet though for convenience. Read moreGenuine Expedia guest review
"Centrally located hotel"
Everything was good and I didn't hear the noise other reviewers wrote about. The room was comfortable and clean. Explore some of the restaurants on your own because the ones the concierge recommends are a little pricey. It did get a little to warm in the room at night and I was unable to control it. Staff were all friendly !Genuine Expedia guest review
"Overpriced Room, Great Service, Sky High Parking"
Its a nice hotel, but the room was not as nice as the one I had the night before in Carmel, at half the price! While hotel service was exceptional, parking is a BIG problem. Hotels.com does not bother to mention the hotel rates does not included the valet parking, or that the hotel charges twice the going rate for valet parking. Had I known, I would […] not have booked this hotel. Read moreGenuine Hotels.com guest review
Hotel lives up the JW Marriott name. Staff friendly and helpful.Genuine Hotels.com guest review
"No marriot points when booking through expedia"
If you are a part of marriot's reward program you will not get points when you book through a 3rd party such ExpediaGenuine Expedia guest review
"close to everything - upscale room"
Great experience, everything was organized - the only thing I would say is a negative is the wait to check in. They had about 3-4 agents working, but there were still a quite a bit of wait. Nothing to mark them down, but if you pay $300-$400 a night, you should get the best experience possible.Genuine Hotels.com guest review
"great location/accommodating staff"
We had a wonderful experience with the JW Marriott at Union Square. The location was ideal for some of the things we wanted to do in San Francisco. The room was spacious, clean and well designed. The bath and shower were apart and separated by a wall to provide quiet in the room while using a hair dryer or taking a shower. The hotel bar/restaurant was […] fun and convenient. All the staff we encountered in our week's stay treated us like we were the only guests. Read moreGenuine Expedia guest review
"AVERAGE HOTEL, MASQUARADING AS A LUXURY HOTEL"
The outside, lobby, elevator and price give the impression of a high end, luxurious hotel, but the rooms and amenities are anything but. The rooms are small. The beds are narrower than true double beds. There were minimal drawers to place clothing, so we had to live directly out of our suitcases. There was no spa, swimming pool, or cafes (there was […] an expensive restraurant with a limited menu.) Read moreGenuine Expedia guest review
"JW good location"
The hotel is terrific overall, great location to walk to Ferry building ot down to North Beach. Only complaint is Marriott needs to update its policies..the charge to use Internet. To pay $400+ a night and then charge for WiFi is not acceptable.....you only have to buy a coffee at Starbucks!! Not being able to email the kids could be a deal breaker […] next trip to SF. Great hotel needs to get with the times. Read moreGenuine Hotels.com guest review
Our hotel experience was not great. The noise outside was so loud that my husband and maybe got 2 hours of sleep. Bed was so hard that we both had horrible back pain. Not sure what u can do for the noise but we both think u should replace your mattressGenuine Hotels.com guest review
Valet parking $56/nightGenuine Hotels.com guest review
It was our 1st wedding anniversary and we wanted to go a quick little get away and decided on San Francisco. After searching all the different hotels in the area we finally decided on this one as it was right in the middle of everything and reasonably priced for the area. The hotel it self was beautiful and the staff was top notch always greeting you […] with a smile. The room was nice and really spacious and the bathroom was amazing! Separate tub and shower was a nice touch. I've read in other review that even on the 19th floor you can hear noise from the street and it's true. On Saturday night after the bars close you could hear people below carrying their partying on into the street but it wasn't that bad to keep us up. Valet was quick and had the car waiting for us as soon as we got down to the lobby. Great hotel and will defiantly stay again next time in town. Read moreGenuine Hotels.com guest review
"Nice Hotel Near Union Square"
I had a great time in San Francisco. As we arrived to the hotel the staff of the hotel greeted us, we dropped are luggage in are room; and later went for a walk in Union Square. the next day we went to the Golden Gate which was really great, and in are last day we went to Alcatraz. For the Alcatraz tour you have to book the tour a week in advance, because […] it's usually full. Read moreGenuine Expedia guest review
Very pleasant, and will stay there again.Genuine Hotels.com guest review
"San Fran Union Sq"
Very nice hotel all aroundGenuine Hotels.com guest review
"Quality hotel in Union Square"
The JW Marriot is a fine hotel in Union Square. We had a panoramic view of the City outside of our room on the 17th Floor, from nearby Market Street, to across the bay and around to Sutro Tower to the west. The staff of the Marriott was more than pleasant and eager to make our stay both memorable and perfect. I would recommend this hotel to anyone wanting […] the perfect experience of staying in the heart of the City, whether for a week or a day. Read moreGenuine Expedia guest review
One night stay for a quick business trip and all was excellent. Upgraded to a great city view room by very nice front desk staff!Genuine Expedia guest review
"accessible to many areas"
Pleasant stay. Too much smoking outside hotel. People were not abiding by laws.Genuine Expedia guest review
"First class hotel in a great area."
I would recommend your hotel as we had excellent service. I liked being able to call 0 and reach a person to help me with what ever I needed. Thanks so much for a wonderful stay.Genuine Expedia guest review
excellent concierge RidoGenuine Hotels.com guest review
"MOOOOOST EXCELLENT! !!!!!"
the most amazing incredible spectacular service, not one stone unturned of possibilities to make your stay magnificent and if you have no request they suggest something even better, they are just quite the best hotel I have stayed in by far..Genuine Hotels.com guest review
The hotel is overall nice, especially the lobby, but when paying a premium for a luxury hotel, I expect something more than a small room with a lumpy bed, bland furnishings, and a view of a wall.Genuine Expedia guest review
Everything about the hotel was perfect! If there was one thing that could be different is the fact that the check in, restaurant, concierge etc. were all on the 3rd floor as opposed to the lobby level. It was a little bit inconvenient, but would not stop me from staying there again!!!!Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )