All hotels in San Francisco, California, United States of America
1 room, 2 adults
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500 Post Street, San Francisco, CA, 94102, United States of America, ‏‎855-239-9485
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4.3 / 5Excellent

Score breakdown (from 331 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.4
  • Comfort
    4.4
  • Condition
    4.5
  • Neighborhood
    4.4
5.0 / 5Outstanding
"Luxurious and comfy."
This was a mini-stay-cation. We stayed in a junior suite--it was roomy and very, very comfortable. A nice splurge!
Genuine Expedia guest review
Other trip Aug 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Hotel"
Beautiful, great room, clean, great staff
Genuine Hotels.com guest review
1 night business trip Aug 1, 2014
John
US
5.0 / 5Outstanding
Everyone on staff eas exceptionally polite, professional, helpful and accomodating. I would tecommend this hotel to everyone. We had a wonderful trip in no small part because of this positive experience.
Genuine Expedia guest review
Other trip Jul 30, 2014
A Traveler
US
4.0 / 5Excellent
"You get what you pay for"
At $385+ per night it's adequate. The front desk, Concierge and Bell/Valet staff were great. The food service staff could use a attitude refresher. The location is good, far enough away from Union Sqr to give you a little separation. It would probably be better if it was closer to BART/Muni, but it's not a terrible walk. The rooms are fine, but my AC didn't cool the room down enough for my preference... and the city was in a heat wave. All in all, given the alternatives in the area, I think it's an acceptable hotel experience.
Genuine Hotels.com guest review
3 night trip with friends Jul 24, 2014
Mike
US
5.0 / 5Outstanding
"Great hotel in union square"
Nice hotel. Near theaters and shopping at union square.
Genuine Hotels.com guest review
1 night trip Jul 19, 2014
Trisha
US
4.0 / 5Excellent
"very accommodating staff"
First rate service by an experienced stand knowledgeable staff. Do not expect to be checked in before 1 pm. Rooms are very comfortable and the bathroom was well lit.
Genuine Expedia guest review
Other trip Jul 18, 2014
Satisfied guest
US
4.0 / 5Excellent
"Convenient & classy"
Very beautiful hotel, prime location for shopping and within walking distance of the Warf. Nice big work out room to do multiple exercises without feeling cramped and piled on top of eachother. And lastly, the shampoo and conditioner in the rooms were amazing. No joke I think they were better than my salon brand!
Genuine Hotels.com guest review
2 night trip Jul 5, 2014
Meghan
US
5.0 / 5Outstanding
Very nice hotel. Restaurant was surprisingly good for a hotel. Had one of the better steaks I have had in some time.
Genuine Expedia guest review
Other trip Jul 11, 2014
A Traveler
US
5.0 / 5Outstanding
excellent
Genuine Hotels.com guest review
1 night trip Jul 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel and great service!"
The Hotel staff and rooms are great. Parking is $56/ night, so I parked directly across the street in a garage for half the cost.
Genuine Expedia guest review
Other trip Jul 7, 2014
Dr. Thomas
US
5.0 / 5Outstanding
"My hotel of choice in SFO"
stayed here 5 times in the last year. A quality stay...noise free.
Genuine Hotels.com guest review
1 night business trip Jul 1, 2014
A Traveler
US
5.0 / 5Outstanding
"Perfect"
Great view of the city
Genuine Hotels.com guest review
10 night business trip Jun 21, 2014
A Traveler
US
3.0 / 5Good
Not very accommodating staff!
Genuine Hotels.com guest review
2 night trip Jun 26, 2014
A Traveler
US
4.0 / 5Excellent
"Great, but enough with charging for internet"
Everything was great except for two things: 1) all the big chains need to stop charging for high speed internet. It's 2014. Time to get with the times. 2) I ended up needing to extend my stay and the manager was not only unwilling to work with me on the rates (they were going up), but she was very rude about it. There's a nice way and a wrong way to handle situations.
Genuine Hotels.com guest review
1 night trip Jun 16, 2014
A Traveler
US
4.0 / 5Excellent
Very good place to stay. Close to Union square and shopping. Staff was very accommodating.
Genuine Expedia guest review
Other trip Jun 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Hotel"
Everything is great about this hotel.
Genuine Hotels.com guest review
1 night trip Jun 15, 2014
BB
US
5.0 / 5Outstanding
"Just as Expected!!"
Everything at this hotel was perfect. Our room was very comfortable and clean. If you have stayed in SF before, then you know the rooms are typically small. This room was spacious. The staff was helpful and very nice. It was located just a short walk away from Union Square, like one block. Thank you for the great stay!!
Genuine Hotels.com guest review
1 night trip Jun 8, 2014
KStephens
US
4.0 / 5Excellent
"great hotel"
great hotel just a little noisy on one side of the hotel so makes it hard to sleep if you are on a lower floor but they have great staff, amazing service, and are really willing to accommodate.
Genuine Hotels.com guest review
4 night business trip Jun 3, 2014
Carol
US
5.0 / 5Outstanding
"Great location"
great rooms, front desk service was not as good. Great location as you can walk to rest and bars
Genuine Expedia guest review
Other trip Jun 1, 2014
Rodrigo
US
4.0 / 5Excellent
"Nice hotel with comfortable bed"
Very nice hotel in union square. Good location. We LOVED the bed. Very comfortable. The staff was friendly, however, we booked on expedia and thought wifi was included. It was not and it was $16 per day. That was the only negative really. We felt for as much as we paid for the room, wifi should be included. Other than that, great stay! Would stay there again.
Genuine Expedia guest review
Other trip May 30, 2014
Christie
US
5.0 / 5Outstanding
"Good hotel"
Nice place to stay. Very friendly staffs. The room was excellent Except the bathroom's door did no close. The door was stuck on the carpet, so we needed to tell each other who would be using the bathroom. Lol We could call for help with the door, but my son said not to call. We were going to stay one night.
Genuine Hotels.com guest review
1 night business trip May 24, 2014
Sandra
US
5.0 / 5Outstanding
"Superb location, great staff and will stay again!"
I thoroughly enjoyed my stay at JW Marriott-Union Square, its such a GREAT LOCATION. Very central and the staff was exceptionally helpful, pleasant and really overall fantastic. I felt very welcomed, and the facility was superb. We enjoyed the concierge lounge on the 21st floor and we didn't even pay for this extra service but we got it, and we had breakfast, and hot snacks (very nice) in the early evenings 5 PM, and then dessert at 7. Gosh we saved some money just eating there and enjoying the hotel. We had the most comfortable bed I"ve ever slept in at a hotel, and the pillows were just amazing...I literally was so comfy I fell right to sleep and it was hard to leave this hotel..I will definitely stay there again. The room was not too large, but the bathroom was awesome. its a full size tub, literally you can stretch all the way out laying down and the separate shower was well done as well... we had a late lunch yesterday at the restaurant on the 3rd floor and had fresh halibut and fish tacos and it was delicious and reasonably priced. You can walk out of your hotel and stroll to so many different locations conveniently...its really the best location!!
Genuine Expedia guest review
Other trip May 28, 2014
Debbie
US
3.0 / 5Good
"Just average, try someplace else"
Overall just average…..front desk was not very friendly when inquiring about Union Square, shower is the smallest shower I have ever seen in a bathroom (maybe 2’ x 2’) and then they have the nerve to charge tax on a $56 1 day valet fee.
Genuine Expedia guest review
Response by JW Marriott San Francisco Union Square
Dear Accomplished Guest, Please allow me to begin by extending our sincere appreciation for choosing the JW Marriott San Francisco. In addition, I would also like to thank you for taking the time to share your overall experience with the hotel. On behalf of the staff, please accept our apologies for the unsatisfactory experience. We take great pride in ensuring our guest’s satisfaction. Rest assured the items you have pointed out will be addressed immediately to prevent it from reoccurring. I would like to have your name and your date of stay to note in our system. Thank you again for your input. If there is anything more I can do to win your confidence, please do not hesitate to let me know. Respectfully, Nasser Mobarak Director of Hotel Operations Email: nasser.mobarak@marriott.com Direct: 415.929.2088
Other trip May 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice room nice service"
Room very clean staff very good I will give hotel 5 star
Genuine Expedia guest review
Other trip May 26, 2014
randy
US
4.0 / 5Excellent
"Clean & near Union Square and Transportation"
Hotel was great with the exception of the ADA bathroom, we had to rig the bath to take a shower but other than that it was a good stay. On another note, just about SF, make sure you bring layers to wear, it gets windy and cold, to warm and hot. No need to bring an umbrella, should it rain (hardly does), there is an umbrella in the closet.
Genuine Expedia guest review
Other trip May 22, 2014
D
US
2.0 / 5Fair
"Very disappointed"
Unbelievable that being the hotel it is suppose to be, the restaurant has a terrible menu, the rooms have absolutely NO space to put things away, Concierge needs more experience in recommending places to go. It took us like half an hour to have a bell boy to help with suitcases at checkout time because they only had one at that moment.
Genuine Expedia guest review
Other trip May 19, 2014
Claudia
US
4.0 / 5Excellent
"Nice -- enjoyed our stay"
We stayed for 3 nights at the J.W. Marriott. The staff was friendly and helpful. The bellmen were also helpful. The room was nice. The hotel itself was also very nice.
Genuine Expedia guest review
Other trip May 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Great place"
It is a fine hotel. The drinks are too expensive, way too expensive. 2 Bloody Mary's were $35.00 with a tip. They were good but not worth the money. But we really liked the hotel and would stay again, no problem. We would just find a different place to have a late night or early drink. (before or after the Giants game)
Genuine Hotels.com guest review
1 night trip May 13, 2014
T Brown
US
5.0 / 5Outstanding
"Great stay"
I will definatly stay at this hotel again
Genuine Hotels.com guest review
1 night trip May 10, 2014
Doug
US
5.0 / 5Outstanding
"Short vacation for my husband and me."
Service was excellent. They went out of their way to help.
Genuine Hotels.com guest review
2 night romance trip May 9, 2014
A Traveler
US
5.0 / 5Outstanding
"JW Marriott - Union Square San Francisco"
This hotel is first rate and first class. The service from the doormen to room service was awesome. On Sunday when we were supposed to check out, we weren't feeling well and asked for an extended checkout time and they had no problem with that. I was so grateful. The restaurant "Level 3" had not only great service (we loved the hostess and server), but the food was to die for. We had the claim chowder, crab cakes and kale salad and it was just perfect for two people! I look forward to more trips to San Francisco and staying at the JW Marriott!
Genuine Hotels.com guest review
2 night trip Apr 18, 2014
Rachel S.
US
5.0 / 5Outstanding
Good place, everything is around. the hotel was good, the most im gona miss is the great breakfast i had for the two night i stayed there.
Genuine Expedia guest review
Other trip Apr 24, 2014
leonardo
US
3.0 / 5Good
"PLAIN"
The room is spacious and clean, however, the bathroom is really small and the shampoo and lotion are really not good to use, smells okay but the texture's weird for me. It's loud cause our room's by the street on 11th floor. This is the first time I visit SF and the first time I lived in a Marriott hotel. The hotel is generally okay, however I will go back to Hilton's brand that I always choose to stay previously, for a better price and better service.
Genuine Expedia guest review
Other trip Apr 22, 2014
lilililili
US
5.0 / 5Outstanding
Every member of staff we encountered was very welcoming and helpful.
Genuine Hotels.com guest review
2 night trip Apr 17, 2014
A Traveler
US
5.0 / 5Outstanding
"Impressive customer service!"
Amazing customer service. Very friendly staff. Room service was always on time, and the food was excellent! Beautiful room. Bathrooms were especially well decorated.
Genuine Expedia guest review
Other trip Apr 14, 2014
Bev
US
5.0 / 5Outstanding
"High end, reasonable hotel at Union Square"
The food was very good and above average for the convenience of hotel food; however, incredible options are available within a few blocks!
Genuine Expedia guest review
Other trip Apr 7, 2014
CPA
US
4.0 / 5Excellent
"Nice hotel close to Union Square in SF"
Very nice hotel within walking distance of many iconic places in SF. Close to Union Square. Walking to offices off of Market were not a problem at all. Personally I expected a bit more from a JW Marriott after having experienced JW in Las Vegas. This is Marriott's top of the line, but somehow it didn't quite meet my full expectations of the room size and the full service. In fact on 2 consecutive nights late night parties next door kept me awake quite late. Don't get this wrong - this is a great hotel in a great location in a very pricey city. But for the price per night, I expected bit more in terms of service and quality of the room.
Genuine Expedia guest review
Other trip Apr 6, 2014
AC
US
5.0 / 5Outstanding
"stayed again"
I returned to the hotel for a second time because it is a very nice hotel that provides excellent service.
Genuine Hotels.com guest review
1 night trip Mar 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Very nice Hotel in downtown San Francisco"
We had a very nice stay at the hotel. It's location is great for visiting San Francisco. The hotel is very clean and the staff was excellent.
Genuine Expedia guest review
Other trip Mar 17, 2014
A Traveler
US
5.0 / 5Outstanding
"downtown San Francisco"
superior
Genuine Hotels.com guest review
1 night trip Feb 25, 2014
khalid alghamdi
US
5.0 / 5Outstanding
"Great location right in Union Square downtown."
Location was perfect, close to all the shops and cable cars, etc. Staff was incredibly helpful and accommodating. I would definitely stay here again. Room was clean, good sized, and very comfortable.
Genuine Expedia guest review
Other trip Mar 12, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel. Great location."
One block from Union Square. Very conveinent. Just wish the parking was not so expensive when staying at the hotel.
Genuine Expedia guest review
Other trip Mar 3, 2014
PPN
US
5.0 / 5Outstanding
"We had a very nice time."
Very courteous staff, we only stayed one night but it was a good one.
Genuine Hotels.com guest review
1 night romance trip Feb 22, 2014
Joe S.
US
4.0 / 5Excellent
"Top-notch hotel in top-notch location"
Union Square is where it's at in SF, and the JW stands out with terrific service and comfortable, spacious rooms. Well maintained, clean and friendly.
Genuine Hotels.com guest review
2 night trip Feb 14, 2014
Matt
US
5.0 / 5Outstanding
"Wonderful stay"
Even before the day of our arrival the staff was friendly and helpful over the phone. When we did check in that same friendly, helpful attitude shined through. Food is a bit pricey but it that way all over the San Fran area. We decided to utilize public transportation instead of renting a car. That is close to the hotel and convenient to get to The Wharf. We did not spend that much time in our room, really just a place to crash after a long day of walking, but the room was always clean and ready to go. I would highly recommend this hotel, just make sure you have good directions as there are other Marriott's in the area and we did get lost our first full day. If you are not use to big cities a map will be your best friend in this town and to get to and from this hotel.
Genuine Hotels.com guest review
3 night trip Feb 13, 2014
Heidi
US
5.0 / 5Outstanding
"Valentine's Day Weekend 2014"
The hotel staff and parking attendants welcomed us very warmly. The lobby is beautifully appointed. The elevators are super fast! - we had a lot of fun with that especially because the building is very tall and you can see down to the lobby from the top floor. We were on the 11th floor and had a beautiful view of the city. The room was well appointed, very clean and the tub / shower was very tidy and roomy. There's a Walgreens nearby if you need it and Lori's Diner is right around the corner - it's open 24/7 and has great food.
Genuine Expedia guest review
Other trip Feb 17, 2014
A Traveler
US
5.0 / 5Outstanding
"Business in San Francisco"
Great hotel in a great central downtown location. You can walk to anything and there are lots of great restaurants and other services nearby, including shopping at Union Square. Rooms are nice and big and have all the necessary amenities.
Genuine Expedia guest review
Other trip Feb 12, 2014
Kelly
US
5.0 / 5Outstanding
"Beautiful hotel with a great atmosphere"
Gorgeous hotel with beautiful design. I would highly recommend to anyone.
Genuine Expedia guest review
Other trip Feb 7, 2014
Carl
US
5.0 / 5Outstanding
"Nice location"
The location was great and the staff was very helpful and nice, especially Ally at the concierge desk.
Genuine Expedia guest review
Other trip Feb 7, 2014
Anna
US
5.0 / 5Outstanding
"Great location, nice and new, reasonarble rates"
I loved the 3rd floor lounge area. Very pretty and welcoming. We had wine by the fire place across from the bar. Ended up back after dinner, playing board games till 1 pm!
Genuine Expedia guest review
Other trip Feb 3, 2014
Lila
US
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