Valet parking $56/nightGenuine Hotels.com guest review
It was our 1st wedding anniversary and we wanted to go a quick little get away and decided on San Francisco. After searching all the different hotels in the area we finally decided on this one as it was right in the middle of everything and reasonably priced for the area. The hotel it self was beautiful and the staff was top notch always greeting you […] with a smile. The room was nice and really spacious and the bathroom was amazing! Separate tub and shower was a nice touch. I've read in other review that even on the 19th floor you can hear noise from the street and it's true. On Saturday night after the bars close you could hear people below carrying their partying on into the street but it wasn't that bad to keep us up. Valet was quick and had the car waiting for us as soon as we got down to the lobby. Great hotel and will defiantly stay again next time in town. Read moreGenuine Hotels.com guest review
"Nice Hotel Near Union Square"
I had a great time in San Francisco. As we arrived to the hotel the staff of the hotel greeted us, we dropped are luggage in are room; and later went for a walk in Union Square. the next day we went to the Golden Gate which was really great, and in are last day we went to Alcatraz. For the Alcatraz tour you have to book the tour a week in advance, because […] it's usually full. Read moreGenuine Expedia guest review
Very pleasant, and will stay there again.Genuine Hotels.com guest review
"San Fran Union Sq"
Very nice hotel all aroundGenuine Hotels.com guest review
"Quality hotel in Union Square"
The JW Marriot is a fine hotel in Union Square. We had a panoramic view of the City outside of our room on the 17th Floor, from nearby Market Street, to across the bay and around to Sutro Tower to the west. The staff of the Marriott was more than pleasant and eager to make our stay both memorable and perfect. I would recommend this hotel to anyone wanting […] the perfect experience of staying in the heart of the City, whether for a week or a day. Read moreGenuine Expedia guest review
One night stay for a quick business trip and all was excellent. Upgraded to a great city view room by very nice front desk staff!Genuine Expedia guest review
"accessible to many areas"
Pleasant stay. Too much smoking outside hotel. People were not abiding by laws.Genuine Expedia guest review
"First class hotel in a great area."
I would recommend your hotel as we had excellent service. I liked being able to call 0 and reach a person to help me with what ever I needed. Thanks so much for a wonderful stay.Genuine Expedia guest review
excellent concierge RidoGenuine Hotels.com guest review
"MOOOOOST EXCELLENT! !!!!!"
the most amazing incredible spectacular service, not one stone unturned of possibilities to make your stay magnificent and if you have no request they suggest something even better, they are just quite the best hotel I have stayed in by far..Genuine Hotels.com guest review
The hotel is overall nice, especially the lobby, but when paying a premium for a luxury hotel, I expect something more than a small room with a lumpy bed, bland furnishings, and a view of a wall.Genuine Expedia guest review
Everything about the hotel was perfect! If there was one thing that could be different is the fact that the check in, restaurant, concierge etc. were all on the 3rd floor as opposed to the lobby level. It was a little bit inconvenient, but would not stop me from staying there again!!!!Genuine Hotels.com guest review
"Extremely nice hotel right on Union Square"
The bustling city is right outside the door! Plenty of shopping, food, and entertainment around! This hotel is extremely nice, with beautiful décor and a helpful staff - especially for out of town tourists! They will help in every possible way. The rooms are large and beds are extremely comfortable. The bathroom is extravagant, beautiful, and easy to […] get ready for your night on the town in! Use this hotel if you're wanting to stay in the middle of the crazy city, yet come home to comfort! Read moreGenuine Expedia guest review
"Fitness Center & Room Service"
The exercise facility was well equipped and large enough to meet fitness needs. Room service was prompt and courteous, but in my view just a bit pricey.Genuine Expedia guest review
"NIce hotel near/at Union Station"
Extremely polite valet, attendants, staff, housekeeping and everyone else dealt with on hotel staffGenuine Expedia guest review
"Helpful Front Desk"
On our recent stay at the JW Marriott in San Francisco we were provided superb service by the front desk when requesting a slightly better room since it was a special occasion. After a small gaff by the desk we were upgraded to a suite for no extra charge. Bravo JW Marriott. We will certainly be back.Genuine Hotels.com guest review
Our stay was very nice, overall, This hotel is centrally located to all the shopping and restaurants. You can just walk to almost everything. The hotel is very clean and maybe a tiny bit dated from the outside but nothing too ugly. I, too, read the reviews before I booked my hotel and everything everybody else sais was really accurate. The one thing […] that indeed stood out the most at this hotel was THE STAFF. They were all excellent!!!!! From the doormen to the cleaning staff. If you need the CONCIERGE---you must ask for RIDO. He was extremely helpful and charming. Read moreGenuine Expedia guest review
Our room was very large for a standard room in a big city! Service was amazing and the breakfast was great!Genuine Hotels.com guest review
didn't ship my bike back to minnesota until a week later- I had to call and track it down there. was sitting in the hotel fed ex room. Bell boy didn't put my case of wine in the rental car!Genuine Hotels.com guest review
"Hotel in a good location for shopping."
Rooms where very nice and clean. Concierge service was very helpful and friendly. The restaurant they recommend where all very good. Also the food at the restaurant in the hotel was very good. We had a lunch and 2 breakfast. Food and service was exceptional.Genuine Expedia guest review
Really enjoyed our stay at the Union Square Marriott. It might be too pricey for some, and certainly there are better bargains in the Union Square area, but it hit all my personal marks for a excellent hotel: room was super quiet (never heard a thing from the ceiling or walls), beds were super comfortable, the bathroom was excellent (shower and tub) […] and very spacious, the hotel did everything we asked of them and immediately so, the location is right at Union Square and has excellent amenities (workout room, restaurant, bar, etc.). It felt up to date, especially our room, and the only criticisms I could imagine are people who felt the price was too high and thus expected to be tucked into bed at night. I stay at many quality hotels in my business and personally. This hotel was not my first rodeo. Read moreGenuine Hotels.com guest review
"You will not be disappointed"
The overall experience was excellent. I have stayed in dozens of hotels around the country and in other countries (and I live in Las Vegas and deal with strip hotels regularly). The cleanliness and comfortableness of the room was excellent; everything was fresh and clean, the room was well appointed and conducive to relaxation and there was no awkward […] laundry service smell to the bed linens. The staff was extremely helpful. I took my 9 year old daughter with me for her ninth birthday - so I booked a standard room. The only comment I have (more of a comment rather than a complaint) is that I felt like there was a seperate level of courtesy given to the different strata of room occupants. This is understandable, and I'm sure it always happens, but I shouldn't notice it. You know - hide it better. That being said, it was not bad and I would definitely recommend this hotel to anyone booking any level of room. Read moreGenuine Expedia guest review
Very pleasant experience and an easy hotel to accessGenuine Expedia guest review
Hotel was very nice.. Great room.. Bar area.. Helpful staff.. Except for the Hertz people at the hotel... Could care less.. Can walk to a lot of places...Genuine Expedia guest review
The hotel is very clean and the staff very friendly and helpful. The location is in a perfect place of the city and all forms of transportation.Genuine Expedia guest review
very wonderful stay. would stay there again.Genuine Hotels.com guest review
"Great Hotel next to Union Square"
Hotel was great, modern, and clean. Charged for Internet and other items which should be free, but would say this is typical of any high end hotel. Would stay again.Genuine Hotels.com guest review
"WHAT A GREAT HOTEL!"
The JW Marriott will be where I stay when I go to SF from now on. This is a great hotel! With a friendly staff, great atmosphere, and clean and classy rooms. Cheers!Genuine Hotels.com guest review
"great hotel for couples"
I like the hotel because its very clean, very comfort , and everything was a walking destine so that was very nice we get to enjoy our time just by walking around the neighborhood.Genuine Expedia guest review
"Great hotel overall"
Was in San Francisco on a business trip. Great hotel, staff, amenities. The location is unbeatable.Genuine Expedia guest review
Nice rooms and good service. Location is pretty good just say away from the Tenderloin.Genuine Hotels.com guest review
Very satisfiedGenuine Hotels.com guest review
"Great for family or business traveller"
Traditional JW quality, great location, comfortable, luxury. Nothing disappoints me, nothing surprises me either.Genuine Expedia guest review
"Great place to stay before Bay to Breakers"
Staff was wonderful and the front desk gave me great advice on my options to getting down to the starting line. The bellman arranged a cab for me and the morning was stress free.Genuine Expedia guest review
Just stayed one night... Good location, great staff, room was ok, but ridiculously small shower.Genuine Hotels.com guest review
"Great Hotel. Will stay again"
Only stayed at the JW Marriot for one night while in SF before heading to Napa. The rooms were much bigger than I thought they would be for being in the center of a major city (then again I am used to NYC). Service at the hotel was fantastic from the bellhops, valet, and front desk staff. Cool elevators, AWESOME Bathrooms in the room. I wish I had more […] time to try out the tub. Location was awesome! one block away from Union Square..plenty of cabs available on Mason and Post. Read moreGenuine Hotels.com guest review
"I'm switching to Marriott!"
On a whim, I decided to stay at the Marriott instead of my usual (& more expensive) hotels nearby. I couldn't have been happier, from the valet to the bell desk to the front desk, the staff was GREAT. The service was superb. I called for an unusual request at 3am & the concierge delivered within 15min. Bring cash! You will never be happier to hand out […] tips - they are well-earned here. Read moreGenuine Hotels.com guest review
"Wouldn't let me extend my stay"
I needed to extend my stay an additional day, and was told that the entire hotel was booked. When I went on Hotels.com to find another hotel to stay in, I found that they had my room in the JW Marriot available, and was able to book the day. Dishonest, and not accommodating. I won't be back.Genuine Hotels.com guest review
Very nice, good serviceGenuine Hotels.com guest review
"Service could be more attentive"
Front desk and front door staff could have been more attentive and better trained. I found I had trouble getting their attention a few times. It is obnoxious, too, that internet service costs $15.00 per day and that 3 cups of coffee and a banana cost $12,00 to purchase in the lobby. Though the hotel is conveniently located and the rooms attractive, […] I'm staying at another hotel next time where internet service and coffee are complimentary. Read moreGenuine Hotels.com guest review
"Great option for a Union Square hotel"
Good hotel option. Great location but not as much luxury one would expect from a JW.Genuine Expedia guest review
A wonderful hotel to stay at.Genuine Hotels.com guest review
Great hotel. Everything is good except shower a little smallGenuine Hotels.com guest review
"I'm booking again..."
Perfect everything. I love the people, the food and the stay. I am so planning on booking here again.Genuine Hotels.com guest review
"Disappointing. Needs a renovation. Overpriced."
Bed was old with a big dip in the middle. Had a sore back everyday I woke up. Water pressure in the shower and tub were both too low. Just really disappointing overall for what should be a 4 star hotel.Genuine Expedia guest review
Good check in process, very quick, good location, nice rooms. Fantastic bathroom lighting, not harsh, great room set up. Would have liked an ice machine on my floor.Genuine Hotels.com guest review
"Would not recommend!"
Disappointed not what I've come to expect from a JW Marriott property. We will not stay there again!Genuine Expedia guest review
Took forever to find what I book had to wait on managers to find my reservation and couldn't had issue at the end of the night getting my Gf back to the roomGenuine Hotels.com guest review
Excellent hotel with friendly staff, delicious food, comfortable beds and walking distance to all major shopping.Genuine Expedia guest review
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