"Great Hotel next to Union Square"
Hotel was great, modern, and clean. Charged for Internet and other items which should be free, but would say this is typical of any high end hotel. Would stay again.Genuine Hotels.com guest review
"WHAT A GREAT HOTEL!"
The JW Marriott will be where I stay when I go to SF from now on. This is a great hotel! With a friendly staff, great atmosphere, and clean and classy rooms. Cheers!Genuine Hotels.com guest review
"great hotel for couples"
I like the hotel because its very clean, very comfort , and everything was a walking destine so that was very nice we get to enjoy our time just by walking around the neighborhood.Genuine Expedia guest review
"Great hotel overall"
Was in San Francisco on a business trip. Great hotel, staff, amenities. The location is unbeatable.Genuine Expedia guest review
Nice rooms and good service. Location is pretty good just say away from the Tenderloin.Genuine Hotels.com guest review
Very satisfiedGenuine Hotels.com guest review
"Great for family or business traveller"
Traditional JW quality, great location, comfortable, luxury. Nothing disappoints me, nothing surprises me either.Genuine Expedia guest review
"Great place to stay before Bay to Breakers"
Staff was wonderful and the front desk gave me great advice on my options to getting down to the starting line. The bellman arranged a cab for me and the morning was stress free.Genuine Expedia guest review
Just stayed one night... Good location, great staff, room was ok, but ridiculously small shower.Genuine Hotels.com guest review
"Great Hotel. Will stay again"
Only stayed at the JW Marriot for one night while in SF before heading to Napa. The rooms were much bigger than I thought they would be for being in the center of a major city (then again I am used to NYC). Service at the hotel was fantastic from the bellhops, valet, and front desk staff. Cool elevators, AWESOME Bathrooms in the room. I wish I had more […] time to try out the tub. Location was awesome! one block away from Union Square..plenty of cabs available on Mason and Post. Read moreGenuine Hotels.com guest review
"I'm switching to Marriott!"
On a whim, I decided to stay at the Marriott instead of my usual (& more expensive) hotels nearby. I couldn't have been happier, from the valet to the bell desk to the front desk, the staff was GREAT. The service was superb. I called for an unusual request at 3am & the concierge delivered within 15min. Bring cash! You will never be happier to hand out […] tips - they are well-earned here. Read moreGenuine Hotels.com guest review
"Wouldn't let me extend my stay"
I needed to extend my stay an additional day, and was told that the entire hotel was booked. When I went on Hotels.com to find another hotel to stay in, I found that they had my room in the JW Marriot available, and was able to book the day. Dishonest, and not accommodating. I won't be back.Genuine Hotels.com guest review
Very nice, good serviceGenuine Hotels.com guest review
"Service could be more attentive"
Front desk and front door staff could have been more attentive and better trained. I found I had trouble getting their attention a few times. It is obnoxious, too, that internet service costs $15.00 per day and that 3 cups of coffee and a banana cost $12,00 to purchase in the lobby. Though the hotel is conveniently located and the rooms attractive, […] I'm staying at another hotel next time where internet service and coffee are complimentary. Read moreGenuine Hotels.com guest review
"Great option for a Union Square hotel"
Good hotel option. Great location but not as much luxury one would expect from a JW.Genuine Expedia guest review
A wonderful hotel to stay at.Genuine Hotels.com guest review
Great hotel. Everything is good except shower a little smallGenuine Hotels.com guest review
"I'm booking again..."
Perfect everything. I love the people, the food and the stay. I am so planning on booking here again.Genuine Hotels.com guest review
"Disappointing. Needs a renovation. Overpriced."
Bed was old with a big dip in the middle. Had a sore back everyday I woke up. Water pressure in the shower and tub were both too low. Just really disappointing overall for what should be a 4 star hotel.Genuine Expedia guest review
Good check in process, very quick, good location, nice rooms. Fantastic bathroom lighting, not harsh, great room set up. Would have liked an ice machine on my floor.Genuine Hotels.com guest review
"Would not recommend!"
Disappointed not what I've come to expect from a JW Marriott property. We will not stay there again!Genuine Expedia guest review
Took forever to find what I book had to wait on managers to find my reservation and couldn't had issue at the end of the night getting my Gf back to the roomGenuine Hotels.com guest review
Excellent hotel with friendly staff, delicious food, comfortable beds and walking distance to all major shopping.Genuine Expedia guest review
"Nice but spendy"
Nice location but expnesive to stay in for a week.Genuine Hotels.com guest review
Loved it! Would definitely stay there again! Great staff and rooms were very nice with comfortable beds! Only thing missing was a coffee pot but everything else made up for it!Genuine Hotels.com guest review
The Hotel itself overall was outstanding, definitely will recommend others to stay at JW Marriott when staying in San Francisco.Genuine Expedia guest review
Friendly staff. Great location. Valet parking a bit pricey but quick. Great bed.Genuine Expedia guest review
"BEST one near Union Square!!"
INCREDIBLE hotel!!!! Absolutely loved it!! Very close to Union Square but without the noise and craziness of Powell Street. Great Staff and state of the art installations. Totally recommend it!!Genuine Hotels.com guest review
"seconds from the start of Nike Women's Marathon"
The hotel staff was very helpful and friendly, and they did a great job supporting the needs of all the runners staying at the hotel.They even set up an extra-early coffee service before the race.Genuine Hotels.com guest review
"Ok hotel if no other options."
Rooms were small when you think of JW Marriott other facilities. Only 1 restaurant and no spa/pool facilities.Genuine Expedia guest review
I had a great time. The room service was good, the room was clean and comfertable.Genuine Hotels.com guest review
"Would definitely return"
We were able to get an excellent pre-paid room price through Expedia, but the staff did not treat us as discounters. We received excellent service from check-in to check-out. My wife was impressed by the condition of the room, and the cleanliness of the room exceeded her expectations. The buffet breakfast was filled with selections that I enjoyed, and […] the price was not out of line. The bed and pillows were fresh and comfortable, with a large HD television within easy viewing distance. The only negative I can think of is that the room windows are only single pane, so street noise was not as filtered as I would like. The hotel has a great location, and if you love Italian food like I do, I strongly urge you to sample Fino restaurant, a two block walk west of the hotel. The pasta was superb, the wine list well chosen, all with reasonable prices. Read moreGenuine Expedia guest review
Great staff. Very clean and comfortable rooms. The location is perfect for union square, cable car pickup or other activities.Genuine Expedia guest review
I had a negative experience staying at JW Marriott . I booked a double room online with Hotels.com. When I checked in I was told that my request was not available so I was given a king room. There were 3 of us. Next the shower had NO water pressure. The drapes in my room had holes in the fabric. The cherry on top though was I was charged for moving […] items in the mini bar. I found out the hard way that if you move an item for more than 15 seconds you are charged . I will NEVER stay at this hotel again! Read moreGenuine Hotels.com guest review
"Great Hotel and better staff"
The service of the staff is incredible they are always willing to please you, my only problem is that we stayed for 5 night and there is not room ( drawers) to store your cloths.Genuine Expedia guest review
"Close to perfect."
I would have liked the shower to be bigger. It was not as bad as a cruise ship capsule but close. Also the bathrooms could use brighter lights. But the service in general was fantastic. All employees were superb. The accomodations were top notch.Genuine Expedia guest review
"Fabulous hotel with great service!"
The entire staff, from check-in to valet to bartender were very helpful and friendly. My stay there was all the better because of them. They arranged transportation, recommended after hour bars, provided direction and the food was excellent in the restaraunt. The beds were wonderfully comfortable and they even provided an umbrella in the closet! I highly […] recommend the JW Marriott. Read moreGenuine Hotels.com guest review
Both the plugs for the bath and hand basin did not work. It was however fixed immediately on notification.Genuine Expedia guest review
"They up charge you or everything!!!"
They charge you $55 for parking. They charge for executive happy hour drinks and the stay ends up being way more expensiveGenuine Hotels.com guest review
"Fun place to stay."
The whole place was very nice. A major turndown was the room could only down to 65 degrees, I was too hot at night. No free continental breakfast or in room wifi. For the price I think a meal or free wifi was called for. Expect $30 pp for breakfast and $14 a day wifi. The staff was very friendly and helpfull. Being in the middle of town it was easy […] and close to any resraut, club, and mall. Overall it was a great experience and would stay there again. Read moreGenuine Expedia guest review
"JW Marriot SF - close to Union Square"
Loved the hotel and lounge. Also enjoyed the staff. The only drawback was the loudspeaker noise that came on every morning at 7:00 outside of the hotel. It was so obnoxious that I wouldn't want to go back againGenuine Hotels.com guest review
"Good choice among many hotels in the neighborhood"
There are many hotels in this neighborhood - convenient for business and tourism. I am a regular Marriott customer so I picked this one. Clean and comfortable. My room was facing back side (nothing to look at.. neighboring buildings and exhaust ducts) which was not great but I just stayed/slept on my business trip so it did not bother me. Bathroom is […] clean and big. Bed is comfortable. TV and usable work desk. Bose radio. All worked for my business purpose. A/C worked ok. Not much to do in the hotel (I did not explore much but...) and the surrounding area towards south was not too great (I walked around looking for a convenience store) but if you take cab/car service, it should not matter. Also you can walk to Union Square in no time -- that would be nice if you have time to explore evenings. Over all it is a good hotel. Read moreGenuine Expedia guest review
The hotel room was small and had no space for clothes for a 4-night stay. Wi-fi was not free in the room and was very slow in the lobby.Genuine Expedia guest review
My overall stay at this hotel was good. It would've been great if we didn't get last pick on the rooms. Our room was designed for a person with a disability. The restroom was not good because I had got stuck inside. The sliding door got stuck and wouldn't open. I was stuck trying to pry the door open for at least 15 minutes. I had to yell for my husband […] to open the door. I would feel bad for any person with a disability that could get stuck in there. They would be stuck for a longer time. For the rest of the night, I had to keep the restroom door open which was very uncomfortable. The rest of the stay,was good. I would stay here again if there is more choices on rooms. Read moreGenuine Hotels.com guest review
Best location near Union Square. Good service, friendly staff. No complaints whatsoever. I'll pick this hotel again.Genuine Hotels.com guest review
Location was perfect for us. We had lunch at the Daily Grill. We had Valentine's dinner at Fleur de Lys only two blocks away. Shopped at Union Square. All within very close walking distance. We will stay again.Genuine Expedia guest review
"Good choice for Union Square-area"
Went here with my wife for New Years - not a bad hotel for the area, probably the best choice in the Union Square area based on our criteria for view, distance and availability of parking. Regarding parking, Hotels.com got it wrong - there is no self parking available, only valet.Genuine Hotels.com guest review
"It's a must"
Great location for tourists, Service in the hotelis great, they can't do enough for you.Genuine Expedia guest review
"JW Marriott at Union Square in San Francisco, CA"
EXCELLENT, EXCELLENT HOTEL!!!! Perfect location, CLEAN and BEAUTIFUL!! Service was EXCELLENT, too! I highly recommend it to anyone...the beds were SUPERB!Genuine Hotels.com guest review
"Union Square at Christmas"
Great location, very clean. Parking is a little expensive, but we got to park till five the following day after check-in. We were able to check in early. The one thing that wasn't so great when checking in, clerk tried to charge 75.00 more for two double beds. I had originally paid more on hotels.com for this arrangement. We didn't ( finally) have to […] pay for it. So overall, no complaints!! Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )