"Would not recommend!"
Disappointed not what I've come to expect from a JW Marriott property. We will not stay there again!Genuine Expedia guest review
Took forever to find what I book had to wait on managers to find my reservation and couldn't had issue at the end of the night getting my Gf back to the roomGenuine Hotels.com guest review
Excellent hotel with friendly staff, delicious food, comfortable beds and walking distance to all major shopping.Genuine Expedia guest review
"Nice but spendy"
Nice location but expnesive to stay in for a week.Genuine Hotels.com guest review
Loved it! Would definitely stay there again! Great staff and rooms were very nice with comfortable beds! Only thing missing was a coffee pot but everything else made up for it!Genuine Hotels.com guest review
The Hotel itself overall was outstanding, definitely will recommend others to stay at JW Marriott when staying in San Francisco.Genuine Expedia guest review
Friendly staff. Great location. Valet parking a bit pricey but quick. Great bed.Genuine Expedia guest review
"BEST one near Union Square!!"
INCREDIBLE hotel!!!! Absolutely loved it!! Very close to Union Square but without the noise and craziness of Powell Street. Great Staff and state of the art installations. Totally recommend it!!Genuine Hotels.com guest review
"seconds from the start of Nike Women's Marathon"
The hotel staff was very helpful and friendly, and they did a great job supporting the needs of all the runners staying at the hotel.They even set up an extra-early coffee service before the race.Genuine Hotels.com guest review
"Ok hotel if no other options."
Rooms were small when you think of JW Marriott other facilities. Only 1 restaurant and no spa/pool facilities.Genuine Expedia guest review
I had a great time. The room service was good, the room was clean and comfertable.Genuine Hotels.com guest review
"Would definitely return"
We were able to get an excellent pre-paid room price through Expedia, but the staff did not treat us as discounters. We received excellent service from check-in to check-out. My wife was impressed by the condition of the room, and the cleanliness of the room exceeded her expectations. The buffet breakfast was filled with selections that I enjoyed, and […] the price was not out of line. The bed and pillows were fresh and comfortable, with a large HD television within easy viewing distance. The only negative I can think of is that the room windows are only single pane, so street noise was not as filtered as I would like. The hotel has a great location, and if you love Italian food like I do, I strongly urge you to sample Fino restaurant, a two block walk west of the hotel. The pasta was superb, the wine list well chosen, all with reasonable prices. Read moreGenuine Expedia guest review
Great staff. Very clean and comfortable rooms. The location is perfect for union square, cable car pickup or other activities.Genuine Expedia guest review
I had a negative experience staying at JW Marriott . I booked a double room online with Hotels.com. When I checked in I was told that my request was not available so I was given a king room. There were 3 of us. Next the shower had NO water pressure. The drapes in my room had holes in the fabric. The cherry on top though was I was charged for moving […] items in the mini bar. I found out the hard way that if you move an item for more than 15 seconds you are charged . I will NEVER stay at this hotel again! Read moreGenuine Hotels.com guest review
"Great Hotel and better staff"
The service of the staff is incredible they are always willing to please you, my only problem is that we stayed for 5 night and there is not room ( drawers) to store your cloths.Genuine Expedia guest review
"Close to perfect."
I would have liked the shower to be bigger. It was not as bad as a cruise ship capsule but close. Also the bathrooms could use brighter lights. But the service in general was fantastic. All employees were superb. The accomodations were top notch.Genuine Expedia guest review
"Fabulous hotel with great service!"
The entire staff, from check-in to valet to bartender were very helpful and friendly. My stay there was all the better because of them. They arranged transportation, recommended after hour bars, provided direction and the food was excellent in the restaraunt. The beds were wonderfully comfortable and they even provided an umbrella in the closet! I highly […] recommend the JW Marriott. Read moreGenuine Hotels.com guest review
Both the plugs for the bath and hand basin did not work. It was however fixed immediately on notification.Genuine Expedia guest review
"They up charge you or everything!!!"
They charge you $55 for parking. They charge for executive happy hour drinks and the stay ends up being way more expensiveGenuine Hotels.com guest review
"Fun place to stay."
The whole place was very nice. A major turndown was the room could only down to 65 degrees, I was too hot at night. No free continental breakfast or in room wifi. For the price I think a meal or free wifi was called for. Expect $30 pp for breakfast and $14 a day wifi. The staff was very friendly and helpfull. Being in the middle of town it was easy […] and close to any resraut, club, and mall. Overall it was a great experience and would stay there again. Read moreGenuine Expedia guest review
"JW Marriot SF - close to Union Square"
Loved the hotel and lounge. Also enjoyed the staff. The only drawback was the loudspeaker noise that came on every morning at 7:00 outside of the hotel. It was so obnoxious that I wouldn't want to go back againGenuine Hotels.com guest review
"Good choice among many hotels in the neighborhood"
There are many hotels in this neighborhood - convenient for business and tourism. I am a regular Marriott customer so I picked this one. Clean and comfortable. My room was facing back side (nothing to look at.. neighboring buildings and exhaust ducts) which was not great but I just stayed/slept on my business trip so it did not bother me. Bathroom is […] clean and big. Bed is comfortable. TV and usable work desk. Bose radio. All worked for my business purpose. A/C worked ok. Not much to do in the hotel (I did not explore much but...) and the surrounding area towards south was not too great (I walked around looking for a convenience store) but if you take cab/car service, it should not matter. Also you can walk to Union Square in no time -- that would be nice if you have time to explore evenings. Over all it is a good hotel. Read moreGenuine Expedia guest review
The hotel room was small and had no space for clothes for a 4-night stay. Wi-fi was not free in the room and was very slow in the lobby.Genuine Expedia guest review
My overall stay at this hotel was good. It would've been great if we didn't get last pick on the rooms. Our room was designed for a person with a disability. The restroom was not good because I had got stuck inside. The sliding door got stuck and wouldn't open. I was stuck trying to pry the door open for at least 15 minutes. I had to yell for my husband […] to open the door. I would feel bad for any person with a disability that could get stuck in there. They would be stuck for a longer time. For the rest of the night, I had to keep the restroom door open which was very uncomfortable. The rest of the stay,was good. I would stay here again if there is more choices on rooms. Read moreGenuine Hotels.com guest review
Best location near Union Square. Good service, friendly staff. No complaints whatsoever. I'll pick this hotel again.Genuine Hotels.com guest review
Location was perfect for us. We had lunch at the Daily Grill. We had Valentine's dinner at Fleur de Lys only two blocks away. Shopped at Union Square. All within very close walking distance. We will stay again.Genuine Expedia guest review
"Good choice for Union Square-area"
Went here with my wife for New Years - not a bad hotel for the area, probably the best choice in the Union Square area based on our criteria for view, distance and availability of parking. Regarding parking, Hotels.com got it wrong - there is no self parking available, only valet.Genuine Hotels.com guest review
"It's a must"
Great location for tourists, Service in the hotelis great, they can't do enough for you.Genuine Expedia guest review
"JW Marriott at Union Square in San Francisco, CA"
EXCELLENT, EXCELLENT HOTEL!!!! Perfect location, CLEAN and BEAUTIFUL!! Service was EXCELLENT, too! I highly recommend it to anyone...the beds were SUPERB!Genuine Hotels.com guest review
"Union Square at Christmas"
Great location, very clean. Parking is a little expensive, but we got to park till five the following day after check-in. We were able to check in early. The one thing that wasn't so great when checking in, clerk tried to charge 75.00 more for two double beds. I had originally paid more on hotels.com for this arrangement. We didn't ( finally) have to […] pay for it. So overall, no complaints!! Read moreGenuine Hotels.com guest review
"JW Marriot S.F. Union Square"
Went for a weekend of xmas shopping with my daughter and the hotel was close to union square so that we could walk/shop all day long. Great service, but hotel parking a little expensive. I would suggest upper rooms for great city views. Only problem we had was with hotel.com not booking correctly and had to wait an hour at front desk upon check in […] to get it resolved...very frustrating. Read moreGenuine Hotels.com guest review
This hotel stay was excellent. When you pull up to the hotel, you are greeted as they open the doors for you and take all of your luggage up to the room. Every member of the staff was extremely nice and welcoming. The check in process was so short and simple, allowing us to get up to our room. The hotel is extremely clean and well laid out. The hotel […] even had a shuttle car service where they drove us to dinner, early for our reservation. Everyone was extremely friendly and I would recommend this hotel to anyone. Read moreGenuine Hotels.com guest review
"JW Mariott SF Union Square (Post St.)- good hotel"
The hotel was in a very convenient location. Walking distance to Powell Street Cable cars, Union Square and Chinatown. The front desk staff was very helpful in recommending the best ways to get to each place we wanted to visit via walking and public transit (we did not have a car) and also in getting us a cab to the airport. The room was very clean, […] and the beds were extremely comfortable. The only real complaint I have is that the air conditioning doesn't blow very hard, so the room stayed stuffy. The windows open, which helps, but we couldn't sleep with them open due to street noise. So it was quite warm/stuffy overnight. We had maintenance come check our a/c unit because we actually thought it wasn't working at all and he said it is a common complaint they get. But he was very nice and he was up to our room within 5 minutes of us placing the call. When I was reading other reviews trying to make a decision on where to stay, we saw lots of people mention safety and noise levels. We were a group of girls traveling for a girls weekend and we felt very safe walking around the vicinity of the hotel at night. As far as street noise: we were on the 14th floor and if our window was open it was noisy, but with the windows closed it was not noisy at all. And the hotel walls must be very thick because we never heard a single sound from another room or the hallway. If you are a light sleeper, request an upper floor room just in case. All in all, I would definitely recommend this hotel. Read moreGenuine Hotels.com guest review
"Marriott Value as Promised"
Everyrhing about this property was top-notch-location, spacious room, lovely bathroom and fabulous lobby. We were traveling with friends and especially appreciated the seating and attractive decor in the common areas. Close to Union Square.Genuine Expedia guest review
Great Hotel. Nice clean rooms. thats all!Genuine Hotels.com guest review
as always, we have enjoyed our stay with the J.W. Marriott...It is sophisticated and well located and with excellent service..not one complaint.. oh yes, the toilet paper is kind of cheap....Genuine Hotels.com guest review
"Nice rooms & great location"
I stayed several times for business and leisure at the JW Marriott Hotel in SFO and must say its always been a pleasure. The hotel is only 1 block away from Union Square, the beds are comfortable and the rooms are nice & clean.Genuine Hotels.com guest review
"Fantastic location. Great service. Nice property!"
Everything you expect from a Marriot. This was our 2nd time staying there and you can't beat the location. Within walking distance of everything you want to see, do and eat! Clean, quiet and nice upgrades from the regular Marriotts.Genuine Expedia guest review
the only bad things in the hotel is the room serviceGenuine Expedia guest review
"Great Hotel & Great Location"
I stayed at the hotel for one night and was very impressed. The service was great, the room was great, and the location was awesome. There were tons of nice shops and restaurants within walking distance. I will definitely stay again.Genuine Expedia guest review
"JW Marriott in San Francisco - so beautiful!!"
As an artist, I'm so appreciative of exquisite beauty around me - what a lovely surprise this hotel is! The service is tops. Can't wait to return! This is my new favorite hotel in San Francisco ! ! !Genuine Hotels.com guest review
"Marriott Union Square"
The staff at the front desk and in the restaurant were very helpful, friendly and went above and beyond what was expected to make my stay top notch.Genuine Expedia guest review
"JW Marriott at Union Square"
Hotel is close to all the downtown sights and conveniently located near public transportation to both the sights and airport.Genuine Hotels.com guest review
"San Francisco Layover"
Stayed at the JW Marriott for one night before catching a flight out the next day. The hotel was superbly located with lots of restaurants and shops in the neighborhood. It's also quite close to the Moscone center where a lot of conferences and conventions take place. Definitely well recommended.Genuine Expedia guest review
"Nice hotel, Good location, Decent service."
The rooms were nice and the front desk associates were quite pleasant. I wasn't thrilled about the following two things, but no reason not to stay here. 1. There was a $12 charge for internet and it wasn't a rolling 24 hours. 2. The bellman/valet person who was supposed to help with bags and getting cabs wasn't very helpful. He watched me carry my bag […] down and up the steps when attempting to get to a cab. Read moreGenuine Hotels.com guest review
"Should not be called a JW not even a courtyard"
I am part of a marriott family. Meaning that we own that shared vacation pacage or I dont know how to call it. Marriott hotels and specially JW marriotts are nice, clean, profesional and lets just say the top of the line hotels when it comes to Marriott. However I am sorry to say, that this JW is not worth my points, my money or any of them certificates […] we get as marriotts rewards program. Location is good, but there is another marriot not JW just a block away for half the price. Internet is not included in the room, service itself is bellow standard for a 5 star hotel and guest treatment is pretty much the same as if you stayed on a motel. This hotel is bar far the worst marriott experience I have ever had1 Even the french have better service jaja Im sorry to review a marriott this way but it is the way it is. Read moreGenuine Hotels.com guest review
"Great location but poor service"
Disappointed with this hotel during our 2 night stay recently. Our room was dated and could just about fit a rollaway bed for our 8 year old. When we weren't happy with the service we were receiving when we requested a room change, we were told that we could try changing hotels but it would be pointless because the city was full! The hotel is conveniently […] near Union Square which is probably the only plus. Read moreGenuine Hotels.com guest review
"Watch out for the down n outs!"
The area is not the best even if it is really handy for getting around. We were stunned by the number of homeless people, many of whom seem to have mental health issues - SF should support these people. Sometimes intimidating so be on guard. The hotel is ok and the door staff on street level very helpful. But when will these hotels wake up and start […] giving free wifi to guests! How can it be right that anyone wandering into the lobby can access free wifi but paying guests can't get it when they step into their room?! This place is nothing special. Read moreGenuine Hotels.com guest review
"Great Marriott Hotel & a Heavenly Bed!"
We loved the JW Marriott at SFO! The room was lovely, beautiful king side bed, most comfortable bed i have ever slept in! Bathroom easy access. Room service was quick. Food was amazing! We had dine in room service. Lots of outside noise, but I love to have the window open & that was a great asset! We went to the SF Giants ball game, easy walking from […] the hotel thru the city shopping. Loved it! Would recommend anyone stay here when in SFO. Read moreGenuine Expedia guest review
Mattress n pillows r too soft. king size bed is too small for 3 persons.Genuine Hotels.com guest review
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