All hotels in San Francisco, California, United States of America
1 room, 2 adults
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500 Post StreetSan FranciscoCA94102United States of America, ‏‎855-239-9485
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Hotels.com reviewsTripAdvisor reviews
4.3 / 5Excellent

Score breakdown (from 346 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • Comfort
    Rather comfortable
  • Room
    Great room
  • Value for money
    Poor value for money
  • WiFi
    Bad internet service
4.0 / 5Excellent
"JW Marriot Union Square SF"
I booked 2 rooms and specifically requested to charge both room in my credit card. Ended up charging just five nights and the other night to the other credit card. problem is almost solve but it's such a hassle to call and request for changes. And embarrassing to the other guest for charging his card
Genuine Hotels.com guest review
3 night business trip Feb 13, 2015
A Traveler
US
4.0 / 5Excellent
"Great hotel, expensive food and drinks"
Expensive drinks
Genuine Hotels.com guest review
2 night business trip Feb 5, 2015
A Traveler
US
5.0 / 5Outstanding
This stay reminded me why we always look for a JW !
Genuine Expedia guest review
Other trip Feb 8, 2015
A Traveler
US
5.0 / 5Outstanding
I thought this hotel was excellent. It was located near the shopping district. The staff was friendly and super professional. I would happily stay there again if I get another chance to visit San Francisco.
Genuine Expedia guest review
Other trip Feb 5, 2015
Malcolm
US
2.0 / 5Fair
"Marriott engages in absurd price gouging"
I didn't mind that my last-minute room reservation was very expensive, because there were two conferences in SF and hotel rooms were scarce. Fair enough. I did mind, however, when I came down for breakfast and the hotel was charging $59 plus a mandatory 18% tip for the run-of-the-mill Marriott breakfast buffet (about double what it usually costs, and about triple what it is actually worth). I minded even more when I discovered Marriott was charging guests $60 to sit in a chair in the lobby (no, I'm not kidding), complete with a hostess on duty to enforce the fee. When I noted the fees to the clerk on checking out (I wasn't even complaining, just pointing out it seemed over the top), he got snarky with me, informing me that it was "what the market would bear what with all the wealthy clients at the annual JP.Morgan Chase conference"). I visit SF a lot on business -- this was the last time I'll stay at a Marriott property there -- I'll leave them to their wealthy (but apparently stupid) patrons.
Genuine Expedia guest review
Other trip Jan 27, 2015
David
US
5.0 / 5Outstanding
"SF hotel"
Great location and very comfortable. Desirable. $5 for a bottle of water? $10 for internet? $70 for parking? Less desirable.
Genuine Hotels.com guest review
3 night family trip Jan 16, 2015
Jona
US
4.0 / 5Excellent
"JW Marriott, a gem in the city."
Overall, the stay at the JW Union Square was a great experience. The staff was great and very pleasant, and the property was immaculate. The front desk was able to provide early check-in and even gave us an upgrade to a city view room upon request! Having stayed at various 4/5 star hotels in the area, I am positive JW Marriott Union Square is one of the best. The only complaint would be the daily $10-16 Wifi fee. Although very fast and efficient, the high price tag was a turn off. Cheers
Genuine Expedia guest review
Other trip Jan 5, 2015
Ericcc
US
4.0 / 5Excellent
"Nice hotel. Close to Union Square"
My wife and I had a wonderful stay last night. Blanka at the front desk was so friendly and helpful. She quickly noticed how long of a travel day my wife and I had with our 3 month old and took great care of us.
Genuine Expedia guest review
Other trip Dec 24, 2014
A Traveler
US
5.0 / 5Outstanding
"great stay right off union square"
our family of 3 had a wonderful stay at the j.w.marriott 12/17/12/19... we always stay in SF right before the holidays so we can go out to dinner in SF a couple of times w/o DUI worries and for the shopping we have stayed a few other nice places in years past but i decided to try a different, less expensive hotel this year and was very surprised by how nice this hotel was...we will stay here again next year the rooms were quiet...starbucks and peet's around the corner they should give free wi-fi
Genuine Expedia guest review
Other trip Dec 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Everyone was so welcoming!"
Doormen, bell hops, front desk, (especially Steve), housekeeping, everyone says hello, or welcome! Incredibly great training. Nobody is lazy and are always standing by to help. This was an incredible hotel experience. Can't wait to go again and can't wait to spread the word about how great your hotel. Bravo! Bravo! Bravo! Thank you so much! As we say in Hawaii, "much Mahalo!"
Genuine Expedia guest review
Other trip Dec 17, 2014
Jim
US
5.0 / 5Outstanding
"Nice hotel, nice city, nice price!"
Loved the hotel and San Francisco!!! The hotel was maintained nicely, no problems. Everything was very nice and upscale. Staff were all friendly and very helpful. Great neighborhood! Shopping and restaurants within walking distance!
Genuine Hotels.com guest review
2 night romance trip Nov 28, 2014
Elisabeth
US
5.0 / 5Outstanding
"Love this hotel!"
Everything about this hotel was amazing. From it's location to shopping and dining at union square to the room we had and to the staff. We had a club room which allowed access to the 24/7 club lounge. This access gives you free breakfast, snanks during the day, appetizers at night and dessert. It was lovely. Our room was spacious and comfortable and we would definitely stay here again!
Genuine Hotels.com guest review
2 night romance trip Nov 28, 2014
Kimberly
US
3.0 / 5Good
"Nice hotel but not family friendly."
This hotel has no pool which was a disappointment. Also, only 4 elevators led to long wait times especially if you were trying to roll on a stroller. The windows in the room opened easily which was a major safety issue with a 1&4 year old.
Genuine Expedia guest review
Other trip Nov 30, 2014
Blair
US
5.0 / 5Outstanding
"Great hotel in a great location"
Great location
Genuine Hotels.com guest review
2 night romance trip Nov 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Great place, awesome food!"
Rooms were great, clean, comfortable. I come to SF for business once a week and this is my favorite place so far!! The Restaurant is amazing:)
Genuine Hotels.com guest review
1 night business trip Nov 17, 2014
A Traveler
US
4.0 / 5Excellent
"Clean rooms, ok location, bad check-in experience"
The hotel is within walking distance to many places (though stay away from the Tenderloin District at night unless you like seeing a ton of homeless and crazy people). Check-in was the only rough part of my stay. I reserved a king bed room through Expedia.com. After we got checked in and got into our room, we found we had two queen beds instead. I went back to the desk and said she made a mistake with our room and it wasn't what I had requested. She said you guys don't often get the correct room information from booking websites (which, if true, should be fixed as soon as possible). She said we were in luck, and she had one king room available and gave us your last one. A traveling companion also requested a king room, but reserved through your website. She, too, got a room with two queen beds instead of a king. I felt bad for her and told her we were just given your last king room. She went to talk to them anyway. Same message was given to her about booking through a website, however the clerk had no explanation for it since the reservation was done through your website and not a third party. To my and her surprise, she was given a king bed room. I did not appreciate being lied to in my first stay with your hotel. You clearly had extra king bed rooms available, and I suggest a review of your procedures and systems to prevent this from happening again. I would stay at your hotel again to give you one more chance to prove this wasn't simply a "bad day".
Genuine Expedia guest review
Other trip Nov 20, 2014
Tim
US
2.0 / 5Fair
"Great location poor services"
3 night stay with family at $350 a night is ok but to nickle and dine to use a CPU is nuts. $7 for 15 minutes of uses. The real kicker is the numerical keys didn't work on the key pad so I couldn't access my email. I called the front desk and they sent a tech down. He verifed in about 3 seconds that it didn't work and then asked me if I "hit it". He said sometime electronics work better if you just hit it. The third night a baby moved into the room next to use and kept me and wife up most of the night as you could hear everything thru the walls.
Genuine Hotels.com guest review
3 night family trip Nov 15, 2014
Ryan
US
5.0 / 5Outstanding
"Amazing staff and super comfy!"
Booked the JW Marriott in Union square since it was close to the Nike Women's Marathon expo. Hotel staff was incredibly nice and even had a room ready when we checked in early. The are itself is not the best and it's easy to wander into the tenderloin district where there are many homeless people and druggies. But otherwise, the hotel is pet friendly, has comfortable beds, and the staff has to be the best part. We had a ridiculous request for ice after the marathon and the hotel was so accommodating. Would definitely stay near here for the next race! Wifi is expensive and for being a hotel in SF should really be free.
Genuine Hotels.com guest review
3 night trip with friends Oct 17, 2014
Alexandra
US
1.0 / 5Poor
"they didn't have a room for me"
showed up at 9:30pm and there was no room available.
Genuine Hotels.com guest review
1 night business trip Aug 18, 2014
David Foley
US
4.0 / 5Excellent
Very clean and nice. Staff was very attentive and helpful. Very classy hotel in the best location.
Genuine Expedia guest review
Other trip Oct 21, 2014
elyse
US
5.0 / 5Outstanding
"Very good"
My stay was good except for the lack of free WiFi in guest rooms.
Genuine Hotels.com guest review
2 night family trip Oct 10, 2014
A Traveler
US
5.0 / 5Outstanding
Very nice and the staff was excellent with large crowds. You still felt like you were important to them. I would recommend it!
Genuine Expedia guest review
Other trip Oct 13, 2014
A Traveler
US
5.0 / 5Outstanding
"A high end treat."
We stay at top line hotels frequently but this was our first experience at a JW Marriott. Could not have been much more pleasing. Great location, friendly staff, clean rooms, luxurious bedding. Could not ask for much more. Would not have made this choice but for the rate offered by Expedia. And, other gusts included the flight crew of the Blue Angels in town for fleet week! Good chance to thank them for their service.
Genuine Expedia guest review
Other trip Oct 11, 2014
Gar
US
4.0 / 5Excellent
"nice hotel"
It was a great hotel except I reserved a king and got a double queen. Valle parking is outrageous and if you drive there you have to park there
Genuine Hotels.com guest review
1 night romance trip Oct 6, 2014
Harley
US
3.0 / 5Good
"cl0se to shopping,restaurants, and theaters."
poor service at table in bar, only one robe in room,only coffee for one, and no newspaper monday morning.
Genuine Hotels.com guest review
Response by JW Marriott San Francisco Union Square
Dear David T, Thank you for taking the time to share your recent experience in our hotel. We appreciate you bringing it to our attention. I will share your message appropriately within the organization to prevent incidents like these from reoccurring. Sincerely, Nasser Mobarak Director of Hotel Operations JW Marriott San Francisco
2 night trip Sep 13, 2014
DAVID T
US
4.0 / 5Excellent
"Good but with room to grow"
Overall our stay was very good. The coffee available in the room was poor quality and the fact I needed to pay for wi-fi for the cost of the room was absurd. It was wonderful to come into our room after an evening at the game to a tasty snack tray.
Genuine Hotels.com guest review
2 night family trip Aug 30, 2014
A Traveler
US
3.0 / 5Good
"OK Hotel"
It seems outdated. The overall interiors is nauseating to look down from upper floors. It may appeal to certain population, but not to younger population. Bathrooms are less functional as I expected.
Genuine Expedia guest review
Response by JW Marriott San Francisco Union Square
Thank you for taking the time to share your thoughts. We appreciate you bringing it to our attention. We will share your message appropriately within Marriott. Sincerely, Nasser Mobarak Director of Hotel Operations JW Marriott San Francisco
Other trip Sep 10, 2014
bench
US
5.0 / 5Outstanding
"Location! Location! Location!"
Great place to stay! One block from Union Square!
Genuine Hotels.com guest review
3 night romance trip Aug 29, 2014
A Traveler
US
3.0 / 5Good
"Nice hotel and good location"
Hotel was nice, staff was nice. The room was nice, not huge but decent. The bathroom was really nice except the shower was very small and lots of marks on the walls. The beds were comfortable, not many tv stations for kids which after a long day out it would have been nice to put on the Disney channel or something. We ate the hotel restaurant one night, I recommend eating outside the hotel, much better restaurants in the area within walking distance. I ordered a glass of chardonnay and without even asking me what kind the server brought me out the most expensive glass on the menu and it wasn't very good. That's why I asked her what kind of wine it was in which she hesitated to tell me since she knew she never asked me what kind I wanted which in my opinion it should have been the house wine. The hotel is in a great location right next to Union square and lots of shopping. The valet at the hotel is 66.00 tax incuded (SUV) and 55.00 non SUV. Right across the street is a public parking garage for half the price.
Genuine Expedia guest review
Other trip Aug 25, 2014
jen
US
4.0 / 5Excellent
"NYC Visitors"
It was fine except that we couldn't get any coffee early in the morning. We had meetings at 6 a.m., and nothing was available at 5:30 a.m. Probably should have a coffee pot in each room. Views were great, location was convenient and the staff was friendly.
Genuine Hotels.com guest review
3 night business trip Aug 11, 2014
MW
US
5.0 / 5Outstanding
"This place is the best! Close to Union square"
Loved this hotel, half a block from Union Square. The service was absolutely fantastic. Super friendly and helpful valets, waiting staff and concierge. Internal atrium and glass lifts gives this hotel a really good feel. I was very pleasantly surprised by the size of the room. Bathroom was lovely too. Travelling with tired, little kids, we ate in the hotel restaurant every night and the food was fantastic, some of the best we had in 3 weeks in CA. Everything is expensive - room, valet and food - but if you are shelling out in San Fran anyway stay here and you wont be disappointed.
Genuine Hotels.com guest review
3 night family trip Aug 5, 2014
Caroline Miller
US
5.0 / 5Outstanding
"Paul Macarney concert"
We came to SF for the Candlestick/ Sir Paul concert...The hotel went out of its way to make our one night stay perfect. We needed transportation due to the crowds and traffic. They booked a limo, found additional passengers and over all saved the day. We would have still been in the parking lot trying to get home!
Genuine Hotels.com guest review
1 night trip Aug 14, 2014
Elise
US
5.0 / 5Outstanding
"JW Marriott"
5 Stars
Genuine Hotels.com guest review
1 night trip Aug 7, 2014
Blake
US
5.0 / 5Outstanding
"Luxurious and comfy."
This was a mini-stay-cation. We stayed in a junior suite--it was roomy and very, very comfortable. A nice splurge!
Genuine Expedia guest review
Other trip Aug 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Hotel"
Beautiful, great room, clean, great staff
Genuine Hotels.com guest review
1 night business trip Aug 1, 2014
John
US
5.0 / 5Outstanding
Everyone on staff eas exceptionally polite, professional, helpful and accomodating. I would tecommend this hotel to everyone. We had a wonderful trip in no small part because of this positive experience.
Genuine Expedia guest review
Other trip Jul 30, 2014
A Traveler
US
4.0 / 5Excellent
"You get what you pay for"
At $385+ per night it's adequate. The front desk, Concierge and Bell/Valet staff were great. The food service staff could use a attitude refresher. The location is good, far enough away from Union Sqr to give you a little separation. It would probably be better if it was closer to BART/Muni, but it's not a terrible walk. The rooms are fine, but my AC didn't cool the room down enough for my preference... and the city was in a heat wave. All in all, given the alternatives in the area, I think it's an acceptable hotel experience.
Genuine Hotels.com guest review
3 night trip with friends Jul 24, 2014
Mike
US
5.0 / 5Outstanding
"Great hotel in union square"
Nice hotel. Near theaters and shopping at union square.
Genuine Hotels.com guest review
1 night trip Jul 19, 2014
Trisha
US
4.0 / 5Excellent
"very accommodating staff"
First rate service by an experienced stand knowledgeable staff. Do not expect to be checked in before 1 pm. Rooms are very comfortable and the bathroom was well lit.
Genuine Expedia guest review
Other trip Jul 18, 2014
Satisfied guest
US
4.0 / 5Excellent
"Convenient & classy"
Very beautiful hotel, prime location for shopping and within walking distance of the Warf. Nice big work out room to do multiple exercises without feeling cramped and piled on top of eachother. And lastly, the shampoo and conditioner in the rooms were amazing. No joke I think they were better than my salon brand!
Genuine Hotels.com guest review
2 night trip Jul 5, 2014
Meghan
US
5.0 / 5Outstanding
Very nice hotel. Restaurant was surprisingly good for a hotel. Had one of the better steaks I have had in some time.
Genuine Expedia guest review
Other trip Jul 11, 2014
A Traveler
US
5.0 / 5Outstanding
excellent
Genuine Hotels.com guest review
1 night trip Jul 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel and great service!"
The Hotel staff and rooms are great. Parking is $56/ night, so I parked directly across the street in a garage for half the cost.
Genuine Expedia guest review
Other trip Jul 7, 2014
Dr. Thomas
US
5.0 / 5Outstanding
"My hotel of choice in SFO"
stayed here 5 times in the last year. A quality stay...noise free.
Genuine Hotels.com guest review
1 night business trip Jul 1, 2014
A Traveler
US
5.0 / 5Outstanding
"Perfect"
Great view of the city
Genuine Hotels.com guest review
10 night business trip Jun 21, 2014
A Traveler
US
3.0 / 5Good
Not very accommodating staff!
Genuine Hotels.com guest review
2 night trip Jun 26, 2014
A Traveler
US
2.0 / 5Fair
"Nice hotel, Bad service"
I didn't expect much on hotel service usually. I just expect what I pay for and that translates to cheap hotel, I expect no service and with 4 start hotel like this, I expect more. To make a long story short, basically I didn't get what I paid for. I paid extra for two beds room and they put me in a single bed room with a VIEW. When we asked for two beds like we paid for, we had to jump through the hoops to get it. I wrote a lengthy review on trip advisor and to add salt to the wound, the hotel replied and they wanted to regain my trust without a one word of apology or explanation of what happened. I am really disappointed and I think i got a better customer service at Red Roof. Good thing about hotel? the room was nice, not spectacular and the location was superb. Employees were generally nice.
Genuine Expedia guest review
Other trip Jun 23, 2014
Me
US
4.0 / 5Excellent
"Great, but enough with charging for internet"
Everything was great except for two things: 1) all the big chains need to stop charging for high speed internet. It's 2014. Time to get with the times. 2) I ended up needing to extend my stay and the manager was not only unwilling to work with me on the rates (they were going up), but she was very rude about it. There's a nice way and a wrong way to handle situations.
Genuine Hotels.com guest review
1 night trip Jun 16, 2014
A Traveler
US
4.0 / 5Excellent
Very good place to stay. Close to Union square and shopping. Staff was very accommodating.
Genuine Expedia guest review
Other trip Jun 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Hotel"
Everything is great about this hotel.
Genuine Hotels.com guest review
1 night trip Jun 15, 2014
BB
US
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