"Not great value"
The room was comfortable and clean but very small. The building itself was in disrepair and needed a face lift. They really need to spruce up the front and lobby area. It is not very appealing. Overall staff very friendly and bed was comfortable. Felt as if I were in a budget hotel, not a Marriott.Genuine Hotels.com guest review
Response by Fairfield Inn By Marriott Portland Maine Mall Thank you for your comments. We are making many changes at our property on an ongoing basis. Thank you for your gracious remarks concerning our excellent service.
"close to main roads"
The staff was very pleasant.The rooms clean and the bed comfortable. The pool was very nice and the breakfast was good.Genuine Hotels.com guest review
Response by Fairfield Inn By Marriott Portland Maine Mall Thank you for your review. We take pride in giving you an excellent stay.
Hotel is a bit run down, but they have done a great job of trying to update the rooms; overall, they've succeeded. Close to shopping and restaurants. Inconvenient that there is no fitness center on site, also no sidewalks to walk/run outside. We were able to check in and out early, which was fantastic. Great stay.Genuine Hotels.com guest review
Response by Fairfield Inn By Marriott Portland Maine Mall Thank you for taking he time to share your thoughts with us. We look forward to another visit from you.
Bathroom was small, but otherwise the room was very nice and comfortable. The staff was excellent.Genuine Hotels.com guest review
Response by Fairfield Inn By Marriott Portland Maine Mall We are so glad that your stay was excellent! We can't wait for yor next visit!
"Room was musty and made it hard to breathe."
The room was okay....however it smelled musty. Something you could fix if they hadn't caulked the window shut. The caulking was full of MOLD as well. The fan unit couldn't get rid of the bad air. POOR example of the marriott brand. stayed in Second floor Wednesday May 14, 2014Genuine Hotels.com guest review
Response by Fairfield Inn By Marriott Portland Maine Mall Dear Traveller, Please allow me to offer my sincerest apologies. The experience described does not sound like it was up to your standards or ours. We are looking at all rooms to rectify the issue you mentioned. We appreciate you bringing it to our attention. If there is anything else I can do for you please feel free to contact me at the property directly. Jeff Barnett General Manager
"Clean but small"
The hotel was clean but my room was sort of small and the bathroom was tiny! Corner sink and even the hair dryer has to be placed in the dresser- no where to put in the bathroom. It's a shame that when you book with hotels.com that you get a room ALWAYS on the highway side and far far far away from the elevator. Not just here- every stay.Genuine Hotels.com guest review
Response by Fairfield Inn By Marriott Portland Maine Mall Thank you for taking the time to review our hotel. We do offer rooms that are away from roadways and are happy to accommodate no matter the booking method. Please request this on your next visit.
"Just Passing Through"
Good place for a nights stay. Professional Staff. Good Service.Genuine Hotels.com guest review
"Solid deal close to town"
Decent hotel with super-convenient location. If you can pretend the sound of highway traffic is the sound of ocean waves, you'll be fine. Service was friendly, from the front desk welcome right on through a housekeeper asking me in the hallway how my stay had been, and breakfast was standard hotel fare but lots of options -- something for everyone. […] Comfortable beds, clean room, one of the best rates I found for the area, and you can be in downtown Portland in a matter of minutes. Not luxury, but good for a night. Read moreGenuine Hotels.com guest review
Was pleased overall. The rooms are clean.Genuine Hotels.com guest review
The room was clean and the breakfast was good.Genuine Hotels.com guest review
Response by Fairfield Inn By Marriott Portland Maine Mall Ada, Thank you for your remarks. We are glad you enjoyed your stay and the breakfast. We hope to see you again!
Stained sheets and items left in room from previous occupant - won't stay there againGenuine Hotels.com guest review
Response by Fairfield Inn By Marriott Portland Maine Mall Dear Stuart, I am so sorry that you had a bad experience and did not have an excellent stay. I certainly hope that you will give us another shot at providing you with the type of experience you deserve. I have already communicated the issue to the staff and greatly appreciate you for letting us know that we let you down. Have a wonderful day!
"Nice comfortable room for the price."
Small comfortable clean room. The included breakfast was very good. The staff was very friendly and accommodating. The lobby area needed some sprucing and cleaning.Genuine Expedia guest review
Response by Fairfield Inn By Marriott Portland Maine Mall Joy, Thank you for reviewing our property. We hope you will stay with us again soon!
Very good experienceGenuine Hotels.com guest review
This is a typically strong brand. But this hotel, from its mattresses to its thermostats, needs an update. It is not nearly as nice as its competitors in the area as similar pricing points. The room is clean and hotel staff are very nice. The location cannot be beat either.Genuine Hotels.com guest review
"Great rate, clean room"
...great rate, clean roomGenuine Hotels.com guest review
got to the hotel after a long drive & was told we could help ourselves to dinner..mac & cheese or american chop suey … it was nice to have after the drive… hotel was clean the breakfast was great… they were better than most breakfasts more of a selection in the yogurt dept. it was close to stores and restaurants & the highway.Genuine Expedia guest review
Response by Fairfield Inn By Marriott Portland Maine Mall We are happy that you had a great stay! We look forward to hosting you again in the future. Thank you for your remarks!
Great breakfast, and awesome service from the front desk staff.Genuine Hotels.com guest review
Response by Fairfield Inn By Marriott Portland Maine Mall Thank you for taking the time to complete a review for our property. We hope to see you again!
Everything was fine but I need to mention that the bathroom floor was obviously not swept. ThanksGenuine Hotels.com guest review
Response by Fairfield Inn By Marriott Portland Maine Mall Thank you for your review and we appreciate you letting us know of the issue that you experienced. Iapologize for any inconvenience it may have caused.
"Decent place for the price"
This hotel is adequate. It actually was a nice surprise but when we arrived Friday evening they had crockpots of homemade soup out. The breakfast is standard, some cereals, breads and yogurt. No complaints.Genuine Hotels.com guest review
Good location and nice comfortable rooms. They have free manager specials late in the afternoon. That day it was pulled pork and salad. free breakfast was your basic scrambled eggs, sausage and asst fruit and breads.Genuine Hotels.com guest review
Great place, friendly staff, nice roomsGenuine Hotels.com guest review
The staff was excellent with helping you. The room was very clean. There was some water leaks in hallway ceilings but there had been a lot of snow at the time of our stay. The meals included were very good,breakfast & supper. The location was very convenient for us but a bit close to highway traffic noise.Overall for the price you couldn't beat it anywhere […] else!! Read moreGenuine Hotels.com guest review
"Great for this price"
The bed was comfortable and every person I encountered working there was very friendly and helpful. Breakfast not 5 star - the coffee was weak and seemed packaged but what should you say for free, besides thank you!Genuine Hotels.com guest review
The room was great. Very clean!Genuine Hotels.com guest review
"Will go Again"
We enjoyed our stay. Breakfast was very good. My only complaint was the WI FI was not reliable. It kept kicking out after about three minutes, sometimes less. We were informed that it was because of the snowstorm, but the next morning with sunshine and blue skies, we still could not stay connected. BUT!! That's the only thing!!!Genuine Hotels.com guest review
"A great stay"
For a quick, last minute weekend getaway it was really enjoyable and relaxing. The room was nice, clean and comfortable. Best perk was the hot cider and soup they put out for guests during the blizzard going on outside. The continental breakfast was one lf the best I ever had. Lots of fresh options for all types of diets and spacious clean dining area. They […] were also quick to plow the parking lot too. Its not too far from anything. Just a mile and two, its a perfect location for people wanting quiet and preaceful, but I wanted to be right on main street so i could just walk to food. Read moreGenuine Hotels.com guest review
"Good deal with good breakfast!"
Needed last minute place to stay and this was a good deal. Clean and staff friendly.Genuine Expedia guest review
Response by Fairfield Inn By Marriott Portland Maine Mall We appreciate your feedback. We hope you will stay with us again when you have more time. Thank you!
Breakfast was excellent for a freebie. Something for every appetite. Also, with the heavy snowstorm the evening "reception" was a welcome meal instead of going out. Very comfortable work station in the room.Genuine Hotels.com guest review
"Clean and great service"
The room was extremely clean and comfortable. Staff was very friendly and helpful, I highly recommend.Genuine Hotels.com guest review
Reasonable price, shuttle, free parking, breakfast--what more could you ask for? Even offered me yoghurt when I was leaving for the airport before the regular breakfast was served.Genuine Expedia guest review
Super friendly staff... the light dinner offering was a nice bonus! Breakfast was great. Only complaint was a noisy heat/air unit in the room.. cycled all night. Highly recommend this hotelGenuine Hotels.com guest review
"Perfect Business Spot"
The room was clean, the service was kind, and the location was close to everything. Only complaint; the WiFi was slow and therefor it was a bit difficult to log in to my business accounts.Genuine Hotels.com guest review
Extreme pleased/ Unexpected extras (evening soup and salad)Genuine Hotels.com guest review
"A very clean, comfortable, friendly hotel."
We chose this hotel because of the price and its proximity to Portland. We were pleasantly surprised to find a friendly staff greeting us, checking on us once we were in our room to see if we needed anything, and obviously at the ready to serve us in any way we could. The rooms have been nicely redecorated and were extremely clean. There was a full […] breakfast as well--always an added plus--and the hotel's location right off the highway made it easy to find even at night. I would definitely stay here again! This is a 4-star experience at a great price. Read moreGenuine Expedia guest review
"Convenient with Extra Perks"
Arrived Sunday evening to find they had a light supper available which hit the spot. The breakfast the next morning provided many choices. The facility looked new and well maintained. Correction of a bathroom light outage required 2 calls to the desk but otherwise the service was very good.Genuine Hotels.com guest review
"friendliness & cleanliness"
Pleasurable experience. Served a light buffet supper as well as complimentary breakfast. Ease of location.Genuine Hotels.com guest review
"would not recommend the hotel"
extremely small bathrooms--- not enough space in the room. Not worth the moneyGenuine Expedia guest review
Friendly and helpful staff.Genuine Hotels.com guest review
This was our first stay at the Fairfield Inn and we would definitely stay there again. The location was great for shopping and restaurants, as well as easy on and off of routes 295 and 95.Genuine Hotels.com guest review
Had a very good stay. Management was outstanding, breakfast was very good. The only thing that needs to be done to make this an outstanding motel would be an upgrade in the beds.Genuine Hotels.com guest review
"Comfort and friendly staff"
We came in late at night and it was welcoming to find such a friendly comfortable place to stay. The breakfast was an added treat.Genuine Hotels.com guest review
Very pleased with everything during our stay at the Fairfield Inn. I believe the staff was the friendliest of any hotel that we visited during our vacation to New England. They all seemed appreciative of our staying at their hotel.Genuine Hotels.com guest review
Let me say the one and only negative ... it is near a highway so I could hear the traffic, but it didn't detract from our stay. All in all, this was a remarkable hotel stay. The staff was uber friendly, the room was bright, shiny and clean and even came with a little note from the cleaning staff each day (nice touch!!!) and the breakfasts were very […] good with plenty of food. Beverly, who was in charge of the breakfast area, was very friendly and kept the area clean and well stocked. I would not hesitate to recommend this hotel to anyone needing a place to stay in Portland, ME. Thanks to all for the exceptional service and the outstanding accommodations! Read moreGenuine Hotels.com guest review
Great location, its about a ten minute drive into Portland. Friendly staff who corrected our mistake of booking the wrong room. I would stay here again without hesitation.Genuine Hotels.com guest review
"Nice hotel and good location"
Quiet and comfortable - close to mall and airport - we recommend staying at the hotel, and it is a member of the Marriott familyGenuine Expedia guest review
"Convenient to airport"
We checked in for 1 night and it was very comfortable --just not fancy or special. The breakfast was nice and much more comprehensive than I expectedGenuine Expedia guest review
I stayed here for two nights with my boyfriend while visiting Portland. The room was excellent, bed was comfortable and cozy, and the decor was nice. It was very clean, and I loved the temp. control in the room, because it had the option to put on cold air. It was certainly appreciated, considering the hot weather. The staff members were friendly and […] welcoming, even the house keepers greeted us whenever they saw us in the hallways. I had a very comfortable stay and would stay at this location again. Read moreGenuine Expedia guest review
"Hotel close to shopping."
While this hotel is close to shopping, it lacks a workout center. Also during a storm the hotel lost power all night and would benefit from a back up generator when there is an emergency loss of power. Hotel staff, especially housekeeping is especially attentive.Genuine Expedia guest review
The original room they gave us hadn't been cleaned after previous guest- you'd would think they'd be able to keep track of which rooms are actually really available. Was an annoyance after long drive and somewhat late hour. When we called to let them know they quickly said gave us another room. However we had to go all the way back down to the desk […] to exchange keys just to go back to the same floor we just left. Granted they had elevators, but hauling bags up and down when tired was annoying. You'd think someone could have just run up to exchange keys to save us the trip as a courtesy for their error. Once we got into the room it was clean, quiet and comfortable. Location is convenient- close to the highway, but far enough away so there's no noise. Read moreGenuine Expedia guest review
Stayed there on July 4th. Close to Downtown Portlandnd, around 10 minutes drive. Rooms are clean, breakfast was good. Will definitely stay there again.Genuine Hotels.com guest review
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