"WHY so simple to make things great"
The room was fine. However The pillows were very uncomfortable They were old and tied in cases to make them look fluffy Reg sized pillows on a King sized bed? The coffee maker in the room was terible. The coffee was almost undrinkableGenuine Hotels.com guest review
"Shady Business Practice - Incidental Charges (hold"
A hold was put on my account for $20 dollars for incidentals without any notification whatsoever, even when I asked why I had to give them my bank card at check-in, when the room had already been paid in full, they just said it was to verify information, NO mention of a hold on my account for incidentals. I also examined the entire hotel.com website […] where I made the reservation, as well as their company website, NO mention of a hold for incidentals and when I contacted the manager of the hotel, he informed me there was sign at the check-in desk, which was not apparent to me at the time, so it could not have been a large or well placed sign. Regardless, two days later I still had a hold on my account for the $20 and when I called my bank they informed me that the hold would be lifted on the 20th, which was three days after check-out, when I mentioned this to the manager he told me it was the bank that held the money and released it. This was either total ignorance on his part or a blatant lie, as I checked with the bank a second time to clarify it and once again they told me it was up to the Merchant when the hold was lifted. So, as you can see, I am very very disappointed by the treatment I received. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn By Marriott Portland Maine Mall I am unsure how to respond. I have reached out to this guest and apologized for her inconvenience. It is a very common practice for hotels to require credit when a guest arrives. normally the authorization is taken on the guest's method of payment. When a guest uses a third party and prepays, this authorization is held against whatever card the guest supplies at check in. The hotel sends a message to the bank to insure that funds are available for purchases made or damages while the guest is staying. Our authorization is $20. There is a fairly large 9"x9" sign directly in front of the front desk which guests can read explaining this policy. The bank determines how long it takes this hold to fall off, the hotel does not. Please see below from Wikipedia for the most common occurences of this standard practice. It is always our reccommendation that credit cards be used in lieu of debit cards. Authorization hold (also card authorization, preauthorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the hold "falls off." In the case of debit cards, authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–5 days after the transaction date depending on the bank's policy; in the case of credit cards, holds may last as long as 30 days, depending on the issuing bank.
I was here on Thursday Jan 8 th with my 3 girls. We had a nice lady check us in when we got here. Friday morning we went down for breakfast and we met a very friendly working in the breakfast area and we were talking . She was very nice and the breakfast was very good. Can't wait to go back again in the spring time,Genuine Hotels.com guest review
The room was a little small, but overall the hotel was great. Very friendly service! The breakfast was great and they had a nice display of snacks at night.Genuine Hotels.com guest review
It is our second stay there and we enjoyed it a lot. Breakfast was hot and good. Employes were warm and smiling... The only small but very small, we had double bed but would have appreciate a queen bed.... But these is very a small remarks. Won't hesitate a minute to recommend it or go back. Thank you to all the staff. HélèneGenuine Hotels.com guest review
"Much better than driving in a snowstorm"
I really enjoyed the *CLEAN* white bedcovers and shower curtain, and the room looked quite clean, though not perfect b/c of a couple tiny hairs on bathroom floor, some little spots here and there on bathroom walls and doors, and someone's disposable plastic razor cover under radiator. The heater was very loud, so I had to turn it off at night, but the […] room didn't get too cold. It was nice that they put out some soup, cheese and crackers for an evening snack, but I was very disappointed to watch an employee, who didn't realize he was being watched, reach in and take several nuts from the bowl with his fingers. Read moreGenuine Expedia guest review
Response by Fairfield Inn By Marriott Portland Maine Mall Thank you for your remarks regarding those areas which we nailed prior to your arrival. I am very sorry, howver, that your stay was not excellent and that you did experience these issues. I have notified the appropraite departments and we are correcting those issues. Thank you again. We look forward to your next visit.
"Average stay at Fairfield Marriot"
The front desk common area was small but staff were pleasant. The hotel offers a free shuttle to the port area which was wonderful. The driver was very nice. The heater in our room did not work the best but we were not cold. Comfortable bed but the bathroom, (though was modern) it didnt feel clean with the chip on the vanity and the tininess of it.Genuine Hotels.com guest review
Good value, good service, great breakfast. Will stay again.Genuine Hotels.com guest review
"easy access to restaurants and Maine Mall"
The room was small and feeled cramped. The bathroom was very small. It had an open closet right out in the room. Otherwise everything was really good. Breakfast room is nice and roomy. Even though room was small we will stay again.Genuine Hotels.com guest review
Saw the lighthouses ate the lobster Stayed in a great hotel, what more could you ask for or expect?Genuine Expedia guest review
We stayed here for one night and it was nice. The front desk receptionist upon check in was nice, but not really friendly. The person at check-out was much more friendly. The room was decent. There is no actual closet, I would describe it as a "wall closet". All of the pillows were feather pillows, which I do not like. Typically hotels have one non-feather […] pillow in the closet, but there was no alternative here. Breakfast was included in our stay which was nice. There was a wide variety to choose from. They were doing a bit of maintenance while we were there so it was a bit cluttered in the lobby with the men and their gear. Overall it was a good place to stay and convenient to get to from the highway. Read moreGenuine Hotels.com guest review
This hotel is good n nice except too close with the highway, it's a little bit uncomfortable bcoz of the sound of the traffic on the highway. But overall nice hotelGenuine Hotels.com guest review
"Better than my expectation"
I love the room! It's clean and the beds are comfortable , but the bathroom is small.Genuine Hotels.com guest review
"Hotel was nice-hotel clean-nice staff"
We found the hotel to be pleasant and the staff was very accommodating and helpful. They provided a shuttle to the local area which we found extremely helpful. The manager made an effort to make sure we had a pleasant stay and that came through in the hotel staff as well.Genuine Expedia guest review
I found it close, clean , and overall convenient to the locations I was visiting. Megan and Jeff wre cordial and nice to deal with.Genuine Hotels.com guest review
The hotel exterior needs renovation. The windows leak or have water infiltration issues. The rooms are renovated but the quality of the finishes are ok. Hotel offers free continental breakfast. It was super crowded. Free parking and wifi in rooms.Genuine Expedia guest review
Response by Fairfield Inn By Marriott Portland Maine Mall Thank you for taking the time to review our hotel. We take all comments seriously. We are working now on correcting roof issues that have been the cause of water issues in limited rooms. We hope to see you again.
"Not great value"
The room was comfortable and clean but very small. The building itself was in disrepair and needed a face lift. They really need to spruce up the front and lobby area. It is not very appealing. Overall staff very friendly and bed was comfortable. Felt as if I were in a budget hotel, not a Marriott.Genuine Hotels.com guest review
Response by Fairfield Inn By Marriott Portland Maine Mall Thank you for your comments. We are making many changes at our property on an ongoing basis. Thank you for your gracious remarks concerning our excellent service.
"close to main roads"
The staff was very pleasant.The rooms clean and the bed comfortable. The pool was very nice and the breakfast was good.Genuine Hotels.com guest review
Response by Fairfield Inn By Marriott Portland Maine Mall Thank you for your review. We take pride in giving you an excellent stay.
The hotel was clean and convenient to both the highway and the airport. We used it as a hub to tour and sight see around the Portland area. The only thing that I didn't like was the separated entrance and the elevator location. I felt like we were always digging for our key card just to move around the common spaces of the hotel. The complimentary things […] such as evening snacks and morning breakfast were nice. Read moreGenuine Expedia guest review
Response by Fairfield Inn By Marriott Portland Maine Mall Thank youfor your review. We are certainly a great location to branch out from and see all of Southern Maine. We hope to see you again!
Hotel is a bit run down, but they have done a great job of trying to update the rooms; overall, they've succeeded. Close to shopping and restaurants. Inconvenient that there is no fitness center on site, also no sidewalks to walk/run outside. We were able to check in and out early, which was fantastic. Great stay.Genuine Hotels.com guest review
Response by Fairfield Inn By Marriott Portland Maine Mall Thank you for taking he time to share your thoughts with us. We look forward to another visit from you.
Bathroom was small, but otherwise the room was very nice and comfortable. The staff was excellent.Genuine Hotels.com guest review
Response by Fairfield Inn By Marriott Portland Maine Mall We are so glad that your stay was excellent! We can't wait for yor next visit!
"Room was musty and made it hard to breathe."
The room was okay....however it smelled musty. Something you could fix if they hadn't caulked the window shut. The caulking was full of MOLD as well. The fan unit couldn't get rid of the bad air. POOR example of the marriott brand. stayed in Second floor Wednesday May 14, 2014Genuine Hotels.com guest review
Response by Fairfield Inn By Marriott Portland Maine Mall Dear Traveller, Please allow me to offer my sincerest apologies. The experience described does not sound like it was up to your standards or ours. We are looking at all rooms to rectify the issue you mentioned. We appreciate you bringing it to our attention. If there is anything else I can do for you please feel free to contact me at the property directly. Jeff Barnett General Manager
"Clean but small"
The hotel was clean but my room was sort of small and the bathroom was tiny! Corner sink and even the hair dryer has to be placed in the dresser- no where to put in the bathroom. It's a shame that when you book with hotels.com that you get a room ALWAYS on the highway side and far far far away from the elevator. Not just here- every stay.Genuine Hotels.com guest review
Response by Fairfield Inn By Marriott Portland Maine Mall Thank you for taking the time to review our hotel. We do offer rooms that are away from roadways and are happy to accommodate no matter the booking method. Please request this on your next visit.
This hotel is a good choice in the area for the price. The room was clean and the staff was professional. The bathroom was tiny in our king room. The air condition / fan unit was quiet and effective. The only I would add is that we could have used a refrigerator in the room.Genuine Expedia guest review
Response by Fairfield Inn By Marriott Portland Maine Mall We are glad that your stay was excellent. Please visit us again!
"Just Passing Through"
Good place for a nights stay. Professional Staff. Good Service.Genuine Hotels.com guest review
"Solid deal close to town"
Decent hotel with super-convenient location. If you can pretend the sound of highway traffic is the sound of ocean waves, you'll be fine. Service was friendly, from the front desk welcome right on through a housekeeper asking me in the hallway how my stay had been, and breakfast was standard hotel fare but lots of options -- something for everyone. […] Comfortable beds, clean room, one of the best rates I found for the area, and you can be in downtown Portland in a matter of minutes. Not luxury, but good for a night. Read moreGenuine Hotels.com guest review
"Nice hotel, very convenient location."
The location was great. Room was kinda average. The AC was a bit noisy.Genuine Expedia guest review
Was pleased overall. The rooms are clean.Genuine Hotels.com guest review
The room was clean and the breakfast was good.Genuine Hotels.com guest review
Response by Fairfield Inn By Marriott Portland Maine Mall Ada, Thank you for your remarks. We are glad you enjoyed your stay and the breakfast. We hope to see you again!
Stained sheets and items left in room from previous occupant - won't stay there againGenuine Hotels.com guest review
Response by Fairfield Inn By Marriott Portland Maine Mall Dear Stuart, I am so sorry that you had a bad experience and did not have an excellent stay. I certainly hope that you will give us another shot at providing you with the type of experience you deserve. I have already communicated the issue to the staff and greatly appreciate you for letting us know that we let you down. Have a wonderful day!
"Nice comfortable room for the price."
Small comfortable clean room. The included breakfast was very good. The staff was very friendly and accommodating. The lobby area needed some sprucing and cleaning.Genuine Expedia guest review
Response by Fairfield Inn By Marriott Portland Maine Mall Joy, Thank you for reviewing our property. We hope you will stay with us again soon!
Very good experienceGenuine Hotels.com guest review
This is a typically strong brand. But this hotel, from its mattresses to its thermostats, needs an update. It is not nearly as nice as its competitors in the area as similar pricing points. The room is clean and hotel staff are very nice. The location cannot be beat either.Genuine Hotels.com guest review
"Great rate, clean room"
...great rate, clean roomGenuine Hotels.com guest review
got to the hotel after a long drive & was told we could help ourselves to dinner..mac & cheese or american chop suey … it was nice to have after the drive… hotel was clean the breakfast was great… they were better than most breakfasts more of a selection in the yogurt dept. it was close to stores and restaurants & the highway.Genuine Expedia guest review
Response by Fairfield Inn By Marriott Portland Maine Mall We are happy that you had a great stay! We look forward to hosting you again in the future. Thank you for your remarks!
Great breakfast, and awesome service from the front desk staff.Genuine Hotels.com guest review
Response by Fairfield Inn By Marriott Portland Maine Mall Thank you for taking the time to complete a review for our property. We hope to see you again!
Everything was fine but I need to mention that the bathroom floor was obviously not swept. ThanksGenuine Hotels.com guest review
Response by Fairfield Inn By Marriott Portland Maine Mall Thank you for your review and we appreciate you letting us know of the issue that you experienced. Iapologize for any inconvenience it may have caused.
"Decent place for the price"
This hotel is adequate. It actually was a nice surprise but when we arrived Friday evening they had crockpots of homemade soup out. The breakfast is standard, some cereals, breads and yogurt. No complaints.Genuine Hotels.com guest review
Good location and nice comfortable rooms. They have free manager specials late in the afternoon. That day it was pulled pork and salad. free breakfast was your basic scrambled eggs, sausage and asst fruit and breads.Genuine Hotels.com guest review
Great place, friendly staff, nice roomsGenuine Hotels.com guest review
The staff was excellent with helping you. The room was very clean. There was some water leaks in hallway ceilings but there had been a lot of snow at the time of our stay. The meals included were very good,breakfast & supper. The location was very convenient for us but a bit close to highway traffic noise.Overall for the price you couldn't beat it anywhere […] else!! Read moreGenuine Hotels.com guest review
"Great for this price"
The bed was comfortable and every person I encountered working there was very friendly and helpful. Breakfast not 5 star - the coffee was weak and seemed packaged but what should you say for free, besides thank you!Genuine Hotels.com guest review
The room was great. Very clean!Genuine Hotels.com guest review
"Will go Again"
We enjoyed our stay. Breakfast was very good. My only complaint was the WI FI was not reliable. It kept kicking out after about three minutes, sometimes less. We were informed that it was because of the snowstorm, but the next morning with sunshine and blue skies, we still could not stay connected. BUT!! That's the only thing!!!Genuine Hotels.com guest review
"A great stay"
For a quick, last minute weekend getaway it was really enjoyable and relaxing. The room was nice, clean and comfortable. Best perk was the hot cider and soup they put out for guests during the blizzard going on outside. The continental breakfast was one lf the best I ever had. Lots of fresh options for all types of diets and spacious clean dining area. They […] were also quick to plow the parking lot too. Its not too far from anything. Just a mile and two, its a perfect location for people wanting quiet and preaceful, but I wanted to be right on main street so i could just walk to food. Read moreGenuine Hotels.com guest review
"Good deal with good breakfast!"
Needed last minute place to stay and this was a good deal. Clean and staff friendly.Genuine Expedia guest review
Response by Fairfield Inn By Marriott Portland Maine Mall We appreciate your feedback. We hope you will stay with us again when you have more time. Thank you!
Breakfast was excellent for a freebie. Something for every appetite. Also, with the heavy snowstorm the evening "reception" was a welcome meal instead of going out. Very comfortable work station in the room.Genuine Hotels.com guest review
"Clean and great service"
The room was extremely clean and comfortable. Staff was very friendly and helpful, I highly recommend.Genuine Hotels.com guest review
Reasonable price, shuttle, free parking, breakfast--what more could you ask for? Even offered me yoghurt when I was leaving for the airport before the regular breakfast was served.Genuine Expedia guest review
Super friendly staff... the light dinner offering was a nice bonus! Breakfast was great. Only complaint was a noisy heat/air unit in the room.. cycled all night. Highly recommend this hotelGenuine Hotels.com guest review
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