All hotels in Edinburgh, Scotland, United Kingdom
1 room, 2 adults
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1 Princes StreetEdinburghScotlandEH2 2EQUnited Kingdom, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.7 / 5Outstanding

Score breakdown (from 278 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • Food
    Delicious food
  • Wellness Area
    Great wellness & sports facilities
  • Bar and Beverages
    Bar is awesome
  • Value for money
    Fairly good value for money
5.0 / 5Outstanding
"great hotel, great location, great staff."
The bathroom is very large for Europe and the hotel is within walking distance to all major attractions. I would stay here again on my next trip to Scotland.
Genuine Expedia guest review
Other trip Aug 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Beautifullll charming hotel"
We loved the hotel , everything about it. The concierge David and Ed so helpful and kind. We had a lovely stay . Thank you Balmoral Hotel
Genuine Expedia guest review
Other trip Aug 1, 2014
A Traveler
US
5.0 / 5Outstanding
Great location and superb staff.
Genuine Hotels.com guest review
2 night business trip Jul 5, 2014
A Traveler
US
5.0 / 5Outstanding
"In the Heart of Edinburgh"
We had 3 nights at the beginning of our vacation and 2 nights at the end. Both rooms were beautiful and overlooked the North Bridge. The staff was incredibly friendly and helpful; providing us places to explore, recommendations on stores, and restaurant reservations. The Saturday nights in Edinburgh can be a bit loud, but it's a city and one last hoorah before Sunday is to be expected -- the close location to the Royal Mile and on the border between old and new town makes it very convenient. We came in on the airlink and it was only a block and a half away and next to shopping.
Genuine Hotels.com guest review
1 night trip Jun 29, 2014
G.Burns
US
5.0 / 5Outstanding
"Amazing"
Amazing staff, food, cocktails, surroundings, location, and very gay-friendly.
Genuine Hotels.com guest review
3 night trip Jun 23, 2014
A Traveler
US
5.0 / 5Outstanding
"Elegant"
Service Attitude is exemplary
Genuine Hotels.com guest review
1 night trip Jun 18, 2014
Bizi
US
4.0 / 5Excellent
"June 2013"
Beautiful hotel. Excellent staff. Great bathtub. Not enough hot water. Twice. Everything else was wonderful. Only suggestion is to enlarge the information on the toiletries as I would find it convenient to correctly identify them without the use of my glasses. This last request is respectfully sent to the hotel industry as a whole.
Genuine Expedia guest review
Other trip Jun 14, 2014
A Traveler
US
5.0 / 5Outstanding
"Wonderful Hotel"
We really enjoyed our stay at the Balmoral Hotel. The location is great and very close to the center of town. The staff are very helpful and the food is great. The room was very comfortable and clean. I would highly recommend it.
Genuine Hotels.com guest review
3 night family trip Jun 7, 2014
A Traveler
US
5.0 / 5Outstanding
"Elegant old school charm in central location"
Beautiful old hotel with a great indoor heated pool! Walk to all the main Edinburgh tourist sites and shopping as well as most if the tourist bus tour services. Hotel restaurant was quite nice. It's an old hotel so there is some evidence of age in the hallways. Very quiet comfortable room with updated bathroom. Wifi access was free as I recall (which it should be!). Be sure to use the pool.
Genuine Expedia guest review
Other trip May 14, 2014
bill
US
5.0 / 5Outstanding
"Excellent!!"
Fabulous experience. Will book again if ever in Edinburgh in the future!
Genuine Hotels.com guest review
2 night trip May 2, 2014
A Traveler
US
4.0 / 5Excellent
"Excellent hotel in a perfect location"
My wife and I stayed at The Balmoral Hotel as part of our Honeymoon to Scotland. It's an excellent area; right in the middle of everything. Hotel staff were very helpful and friendly, and our room was nice. The room was a bit smaller than I expected, but the room cleanliness and appointments were top notch. Didn't eat at the hotel, but I have read great things about the restaurant. If you feel like spending a bit more than usual, I definitely recommend this hotel.
Genuine Hotels.com guest review
1 night romance trip Apr 7, 2014
Mark
US
5.0 / 5Outstanding
"Fantastic"
Stunning hotel inside & out. Beautiful period details mixed with modern elements & a large scale. Great & very friendly staff, amazing food & service. Not even close to cost of comparable hotels in US.
Genuine Hotels.com guest review
3 night romance trip Mar 18, 2014
Julia
US
5.0 / 5Outstanding
I would like to add that, without exception, all the staff were fantastic from when we arrived at the door until our luggage was loaded back into our car. Quality staff who have pride in their work to the highest degree. The best hotel experience in Edinburgh without any question. We look forward to our return.
Genuine Venere guest review
Other trip Mar 3, 2014
A Traveler
US
5.0 / 5Outstanding
"Walking distance from train and all sights"
I would recommend the hotel for anyone who wants top quality service, comfortable room and excellent food and loves walking. We walked to all sights.
Genuine Hotels.com guest review
1 night trip Feb 20, 2014
A Traveler
US
4.0 / 5Excellent
"Beautiful"
I am a very frequent traveler, an average of two trips per month and 3-7 nights per month at hotels. I stayed at the Balmoral for 5 days and I have to say, the Service was absolutely brilliant, probably the best hotel service ever. The house keeping, room service, concierge, the bar, the in-hotel restaurant they are all amazing. Very classical, simple rooms. A bit noisy though with the main city st near by.
Genuine Expedia guest review
Other trip Feb 23, 2014
abdullah
US
5.0 / 5Outstanding
"Fabulous"
Just fabulous. Centrally located. Classy. Great staff.
Genuine Expedia guest review
Other trip Feb 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Christmas Holiday"
Met my niece who is in school in UK for Christmas and had a wonderful time! The concierge staff emailed me before my visit to assist with booking reservations for Christmas Eve & Day meals as "they fill up quickly." We could not get into One, but had a lovely Christmas Eve dinner and Christmas Day meal at Hadrian's including crackers, crowns & hats. The afternoon high tea in the Palm Court was wonderful. The Spa & the treatments we indulged in were relaxing and enjoyable. Went to the Zoo Christmas morning and got to see the pandas with no wait. Wonderful Christmas despite the rainy and blowy weather!
Genuine Expedia guest review
Other trip Jan 1, 2014
Gail
US
5.0 / 5Outstanding
"Excellent location and comfort"
The Balmoral was accommodating. Never saw a housekeeping cart in the hallways… very stealth. The pillows, bedding and bed were very comfortable. The location and the grandeur of the building was priceless. High tea at the Palm Room was memorable, including the staff. Would highly recommend.
Genuine Hotels.com guest review
5 night trip Nov 26, 2013
Debra
US
5.0 / 5Outstanding
"Great hotel with perfect central location"
We found the Balmoral to live up to its long legacy of being a leading Edinburgh hotel. Good staff and great location for seeing the city.
Genuine Hotels.com guest review
3 night trip Oct 21, 2013
A Traveler
US
5.0 / 5Outstanding
"Grand hotel next to Waverly Station"
The Balmoral is a grand old hotel that has had a thorough updating to modern standards. Service is exceptional. The room was large with a very comfortable bed and an elegantly appointed bathroom. Classy! Hadrian's Restaurant is pricey for food that is OK, but well presented in a nice atmosphere.
Genuine Expedia guest review
Other trip Oct 26, 2013
Larry
US
2.0 / 5Fair
"Details and expensive Wi-Fi"
Nice Hotel, but the inability to get a newspaper to your room is telling...spoke to the concierge each day and no result. to charge an exorbitant amount for wi-fi..100 yards from a Starbucks where its free is just a money grab...window is locked and room temp awful...came down for breakfast at exact time of end of service..seated and then jostled around ...terrible job and expensive to boot!!
Genuine Expedia guest review
Response by The Balmoral Hotel
Dear Guest I was extremely sorry to learn of your disappointment with several aspects of your recent stay at The Balmoral and regret that I did not have the opportunity to meet with you during your stay to discuss your impressions in person. It is always concerning to learn that a guest has left feeling underwhelmed with the service received, especially as this is typically the aspect of The Balmoral experience that draws our guests back time and again. I understand that our Rooms Division Manager has already been in contact with you, having received your earlier feedback via our Guest Comment Card and I do hope that Karen has been able to reassure you of our commitment to addressing the shortcomings highlighted in your review. With renewed apologies Franck X Arnold General Manager
Other trip Oct 12, 2013
bill
US
5.0 / 5Outstanding
"Edinburgh Deluxe and Worth Every Pence"
From the moment we exited our train from London to find a Balmoral staff person meeting us by the tracks with a luggage card, until the hotel-provided car delivered us to "EDI" airport five days later, we were in the best possible hands. The concierge group was quick, friendly and always successful in meeting our desires. An outstanding tour guide had been arranged weeks in advance via email, and he proved to be all we hoped for, and more. Restaurants, bars and room service were excellent, and the ONE restaurant matched the best high-end restaurants I've experienced anywhere in the U.S. Their English tea service drew crowds and required advanced reservations to be among the smiling guests. Edinburgh has so many attractions of its own, and all of them were enhanced by our knowledge that the Balmoral would be the base from which we launched and ended each special day. We will be back, and bringing friends this time!
Genuine Expedia guest review
Other trip Oct 7, 2013
Gus
US
5.0 / 5Outstanding
"outstanding service"
Staff, particularly the bellman/concierge staff went out of their way to help us, from looking up train schedules to shipping a large box home.
Genuine Hotels.com guest review
3 night trip Sep 24, 2013
Rachel
US
5.0 / 5Outstanding
"Just Lovely"
Fabulous hotel! Great views of the city and just so well located...the hotel has everything a guest could use plus great shopping nearby. The concierge was most patient and was able to fulfill our transfers without a hitch. The drivers were most knowledgeable and efficient. The pool is a great surprise. Just lovely!
Genuine Hotels.com guest review
4 night romance trip Sep 7, 2013
Ira
US
5.0 / 5Outstanding
"In the center of everything"
Great hotel within walking distance for the sites of the city. Hotel personnel were attentive without being overly so.
Genuine Expedia guest review
Other trip Sep 11, 2013
Tom
US
4.0 / 5Excellent
"In the middle of Festival month in Edinburgh"
The location is the best in Edinburgh and the quality of service and cleanliness was superb. Having buffet style breakfast in the hotel is a must. The concierge were extremely helpful, and all of the staff were pleasant.
Genuine Hotels.com guest review
3 night trip with friends Aug 10, 2013
Kerry
US
5.0 / 5Outstanding
"Right in the heart of town"
Room and bathroom were impecable! Staff was very courteous and helpful l finding tours,restaurants,shows,etc.Would definitely stay there again!!!
Genuine Hotels.com guest review
2 night romance trip Aug 25, 2013
A Traveler
US
5.0 / 5Outstanding
"Excellent hotel one block from Royal Mile"
Beautiful, clean hotel; fantastic service; good WiFi. One block from the Royal Mile and only a few blocks from the Edinburgh Castle. We really felt at home there. Food and drink were very good.
Genuine Expedia guest review
Other trip Aug 24, 2013
Mike
US
4.0 / 5Excellent
"Nice splurge, great location and service"
This hotel was a splurge for us, but we wanted a nice hotel at the end of a multi-city trip. The location is fabulous, an easy walk to all the major attractions, directly next to the train station, and between Edinburgh's new town and old town, yet we had no street or railway noise.We were treated well, the staff was friendly, competent and helpful. The room was huge by European standards. We prefer a firmer mattress and pillows than those supplied, and some of the furniture in our room was a bit dated, but we had a comfortable, pleasant stay in the madness of the Fringe festival and the Military Tatoo season.
Genuine Hotels.com guest review
4 night trip Aug 4, 2013
Wendy
US
4.0 / 5Excellent
"Good hotel"
Welcoming staff. Clean and well appointed room, but we were disappointed that they did not offer free Wifi and all the other hotels and even the B&Bs that we stayed in in Scotland did offer this free service.
Genuine Expedia guest review
Other trip Jul 8, 2013
Mary
US
5.0 / 5Outstanding
"Excellent Service"
After a reservations error on their part, The Balmoral not only met our expectations but surpassed them in every way possible. Upon our arrival we were greeted by the manager who apologized again, they had apologized already on the phone. Additionally, we were upgraded to a beautiful jr. suite with an outstanding view of the castle and a bottle of champagne was waiting for us in our room when we arrived. No detail was left unattended during our stay. When we return to Scotland, we will also return to The Balmoral.
Genuine Hotels.com guest review
5 night romance trip Jun 15, 2013
A Traveler
US
5.0 / 5Outstanding
"Most convenient quality place to stay in Edinburgh"
This is a Grand hotel in the real sense of the word. It's location is central and next to the railway station which makes for convenience at the expense of busy street noise. The staff were very friendly at all levels. Food was very good at best. We would return at any time on future visits.
Genuine Hotels.com guest review
3 night trip Jun 27, 2013
Dukes
US
5.0 / 5Outstanding
"great hotel for a splurge!"
Staff very friendly and helpful. Location excellent next door to train station and close to the old town. Rooms tidied beautifully. Amazing pool and great exercise room.
Genuine Expedia guest review
Other trip Jun 13, 2013
barbara
US
5.0 / 5Outstanding
"Centrally located close to train station"
The Balmoral is on a par with a good modern hotel anywhere. The main restaurant (Number One) is very good but pricey. High Tea is great. The hotel staff are all enthusiastically helpful. Overall, very good.
Genuine Hotels.com guest review
2 night trip May 28, 2013
A Traveler
US
5.0 / 5Outstanding
"A lovely hotel"
We spent 2 nights at this attractive up-scale hotel. Our room was small and had no view but it was very well arranged with large closets, a desk, armchair, good bedside tables and reading lights and a very fine bathroom. Our room included a fabulous breakfast. We had excellent friendly service from the front desk, concierge, bar, and restaurant.
Genuine Expedia guest review
Other trip May 27, 2013
A Traveler
US
5.0 / 5Outstanding
"upscale hotel in Edinburgh"
The location is extremely convenient, on the border between the new town and the old town, next to the train station. The room as nice and clean, the service was good. The breakfast is absolutely not worth the money they charge for it, but still is Ok if you do not feel like venturing out.
Genuine Expedia guest review
Other trip May 18, 2013
Alex
US
5.0 / 5Outstanding
"Great service, people, location - Great Everything"
The Balmoral was the finest hotel we've ever stayed in - in the UK, France, Germany, and Austria. Terrific service, nice people - everyone called us by Mr and Mrs - and attenion was paid to very detail during our 5 night stay. The location is superb and the facilities (Brasserie, Bar, Restaurant, Palm Court) are top-shelf. Concierge staff were quite helpful with dining recommendations, directions, suggestions. Service was superb, but discreet. The Balmoral is a very large hotel, but it seemed quite personal in many ways and felt like being at home. We loved Edinburgh and the Balmoral enabled us to have have a wonderful week there. We will definitely return!
Genuine Hotels.com guest review
5 night romance trip May 6, 2013
A Traveler
US
5.0 / 5Outstanding
"Elegant residence in Edinburgh"
This hotel has a very attentive staff. Their interest in your comfort is evident immediately upon getting onto the property. The restaurants and bars we used in the hotel evidenced the same customer-focused attitude and I would stay there again without hesitation. The hotel was convenient for shopping, althought I hasten to add that I am not familiar enough with Edinburgh to say that it is ideally suited. There are a plethora of restaurants in the neighborhood of the hotel. At least two of them were quite good. I endorse this hotel without reservation.
Genuine Expedia guest review
Other trip May 14, 2013
Fred
US
5.0 / 5Outstanding
"the hotel understands the meaning of hospitality"
The management and staff could not have been more accommodating. They booked restaurant reservations. The bellman transported our bags to the train station and helped load them on the train. The management were very helpful with a problem we had. I highly recommend this hotel.
Genuine Hotels.com guest review
2 night trip May 8, 2013
A Traveler
US

The following English reviews were posted by hotel guests from other countries:

5.0 / 5Outstanding
"The best of the best."
One of the best hotel stays I've experienced.
Genuine Hotels.com guest review
2 night romance trip Apr 1, 2016
A Traveler
GB
5.0 / 5Outstanding
"Such a perfect day !"
Very relaxing spa day with excellent treatments by Stephanie and Susan. Pre dinner drinks in the Whisky room followed by exquisite meal at Number One with entertaining and knowledgable Sommelier. .
Genuine Hotels.com guest review
1 night family trip Apr 2, 2016
MRS I GILLIAN
GB
5.0 / 5Outstanding
"Best Choice in Town"
Perfect service giving you a genuinely Scottish experience in great, but amenable style. Pricey, but worth it.
Genuine Hotels.com guest review
2 night romance trip Dec 11, 2015
Thomas
GB
5.0 / 5Outstanding
Really enjoyed the weekend it's been some time since we visited Edinburgh but we won't leave it another 18years. There's still plenty for us to see. Thanks for the experience
Genuine Hotels.com guest review
2 night romance trip Jan 22, 2016
david
GB
3.0 / 5Good
"Avoid Roon 632"
Although we have stayed in the Balmoral 4 or 5 times and have really enjoyed our stays, unfortunately this time our stay was disappointing. Our room was very cold and the bathroom was freezing. As we had checked in after 10pm and I'd unpacked and got ready for bed before we really noticed it was cold, we tried to sort out the heating to no avail and then just decided to go to bed. In the morning the room was slightly warmer as the sun was coming in to the room and in the bathroom the towel rail was hot therefore was heating up in there. We were only staying one night on this occasion. We reported the problem at checkout and the member of the reception staff apologised for the situation and promised to look into it. Apart from the problem with the heating there was a really bad draught coming through both windows so I would find it difficult to believe that there has not been a complaint made before about the draught in the room. The room was Room 632 and the reception staff have noted on my details that I would prefer not to stay in that room again
Genuine Hotels.com guest review
1 night romance trip Jan 10, 2016
Elaine
GB
4.0 / 5Excellent
Perfect location, great high-cieling spacious rooms and attentive staff. However the spa is disappointing and facilities are far from a 5-star quality..needs refurbishment. Excellent tea-room and bars, the Hadrian restaurant did not meet expectations.
Genuine Hotels.com guest review
4 night trip Jan 1, 2016
A Traveler
GB
5.0 / 5Outstanding
The very best service , nothing too much trouble
Genuine Hotels.com guest review
1 night romance trip Dec 29, 2015
victoria
GB
5.0 / 5Outstanding
""Grand, but not pretentious""
Our one-night stay at The Balmoral Hotel was my early birthday gift to my daughter and she wasn't disappointed. The level of comfort and facilities were as one would hope for a five star Hotel, from the greeting at the door to the courteous service throughout the Hotel. The spa and massage were a real treat as was the wonderful Christmassy feel to the Hotel with its beautiful tree and decorations. The complimentary upgrade, welcome chocolates in the room and the splendid marble bathroom with lovely toiletries and a view from the 6th floor down onto the Christmas market with its festive lights and activity made this a very special stay. So much so, that this will now become an annual event and we will stay longer next time. What a lovely experience and when I asked my daughter what she thought of the Hotel, she replied: "It's grand, but not pretentious" - she loved her birthday surprise and I had to agree with her. It's a lovely Hotel where we were made to feel very welcome. We can't wait to stay again.
Genuine Hotels.com guest review
1 night family trip Dec 2, 2015
A Traveler
GB
5.0 / 5Outstanding
"Best hotel in Edinburgh"
Very enjoyable
Genuine Hotels.com guest review
1 night romance trip Nov 24, 2015
A Traveler
GB
5.0 / 5Outstanding
"The real mcoy, aye"
Excellent
Genuine Hotels.com guest review
2 night romance trip Nov 16, 2015
Doug
GB
5.0 / 5Outstanding
"Balmoral excellence"
The hotel was fantastic. Nothing is too much trouble for the staff. Lunch at Hadrians was very good and represented excellent value for money. Our evening meal at Number One was truly excellent.
Genuine Hotels.com guest review
1 night romance trip Nov 13, 2015
Ian
GB
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