Sheraton Senggigi Beach Resort - Senggigi

Mold in shower that was not cleaned during our 4 night stay. No free wi-fi and no free breakfast. Location was central to town but not worth the short journey. Will not stay here again. Hotel over-rated and charges ala carte for everything.

Genuine Hotels.com guest review

Excellent views. Staff is attentive. Ocean view room was great. Convenient to walk to Main Street for shops and restaurants. Hotel restaurant is great. Sunset bar had beautiful views. I found the hotel to be romantic.

Genuine Expedia guest review

The staff makes the difference in any hotel, everyone from the receptionist to the pool bartenders were fantastic! This is a very nice hotel for all categories. The pool was superb and was great for swimming and watching the sunset from their private beach. Thank you Sheraton staff!!

Genuine Expedia guest review

Had a relaxing long weekend at Sheraton Senggigi Hotel

Genuine Expedia guest review

I stayed here with my Fiancé for 3 nights and we loved the location, the resort has amazing gardens and the buffet breakfast which we had included was one of the best we have ever had (and we work in the hotel industry). If you are going to be in Lombok this is a great place to stay...

Genuine Hotels.com guest review

The beach in front of the hotel is beautiful and the grounds are lovingly tended but this hotel, overall, feels like something out of a Brady Bunch vacation. In the pool there is a gigantic head covered with vines (hair) - it has "eyes" lit with red lights at night and a huge mouth that is also a slide into the pool. There are "volcanoes" around the […] pool also. It's obviously an American chain hotel that has seen better days. The restaurant serves very American food - edible hamburgers, fries, etc. However the cabanas by the beach are very nice. Our room had a great view of the ocean. Huge place - long walk to your room. The best part of the hotel is the breakfast buffet which is fantastic. Read more

Genuine Hotels.com guest review

The staff were extremely friendly, even by Indonesian standards, which is high indeed.

Genuine Expedia guest review

We arrived from the new airport late in the evening but still manged to have a shower and a lovely meal on our terrace overloking the beautiful landscaped gardens before sleeping.

Genuine Hotels.com guest review

Well. The food is terrible. They need to fire the cook. The same food each single day. it is much better outside than in the hotel. In addition, the service is terrible. After 9PM the room service did not pick up the phone. Called three times and ended up talking to the manager to get mid night snacks. i was about to order the food from the hotel next […] to. Location-it is too far form the airport guys. 1.5 hours drive. if i happen to travel to Lombok, i will be definitely pick up hotel in Kuta-Lombok. The beach in south Lombok is very very nice and it is service is far more advanced. Do not use the hotel services. it is badly over-priced. No value for money paid. beach and the pool are dirty and it seems none one cares. Read more

Genuine Expedia guest review

My boyfriend and I went for 9 days to Lombok over the Christmas and New Years holidays. The experience was absolutely fantastic. We ended up spending 4 days just at the resort enjoying the spectacular pool and private beach. (The private beach is especially a plus since no one can come up to you and try to sell you things---- which will happen everywhere […] you go even if you're out to dinner). The staff at the hotel were AMAZING. Every single staff member greets you the moment they see you, and beyond that, their genuine smiles that come with their greetings are a wonderful and warm. One particular staff member that truly made our experience wonderful was the pool bartender, Gede (pronounced "Weedie). He was very nice, funny and made our days in the pool a blast. Definitely pack your sunscreen, because you're bound to enjoy lots of sunny days poolside at the Sheraton Senggigi Resort! Read more

Genuine Expedia guest review

After several days of being on the Gilli Islands with either no air-con, or saltwater showers, or simply spartan accommodations, we checked in here to get a bit of Western comfort; and all I can say is - Wow! Quality beds and bedding, great location, beautiful grounds, awesome pool, and a friendly and competent staff. And the included breakfast buffet […] was the best food we had on our entire Indo trip. There are other nice hotels at which to stay in Senggigi, with similarly nice amenities and beachside locations. But we checked them all out, and nothing (especially at the price) compares to the Sheraton. Don't think about it, just book it. Especially if you're traveling with a romantic partner. You'll thank me later. Read more

Genuine Hotels.com guest review

The hotel was in need of repairs - cracks in sink and toilet seat. A good location - within beach walking distance of reasonably priced restaurants. Sunday was a day of rest for the locals - many on the beach nearby to the hotel - much of their trash ended up in the water.

Genuine Expedia guest review

The location on the beach is great. The rooms are spacious and clean. The service was superb. The staff very friendly and goes out of their way to please you. The breakfast was the best we found anywhere in Southeast Asia. The managers were very professional and friendly.

Genuine Expedia guest review

The hotel is acceptable clean. Rather tired. The wooden floor in the bedroom that I stayed in was warped and uneven. I think due to the humidity of Lombok.

Genuine Expedia guest review

Clean and Kind.. everything is good..

Genuine Expedia guest review

its a very beautiful place to stay . excellent staff and a perfect service

Genuine Expedia guest review

Really very nice hotel, with on a good location in Senggigi. Very nice and clean rooms. Very good breakfats (buffet). Beautiful gardens. Nice swimming-pool and private beach. Nice staff. The hotel lies next to the centre of Senggigi, apart from the noise. We really appreciate our stay there (although we didn't like Lombok).

Genuine Hotels.com guest review

Hotel is looking really tired and needs fully modernising, not what you expect from Sheraton Resort, not sure how it rated as a 4* at best maybe a 3* Staff brilliant and really helpful.

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Genuine Hotels.com guest review

Old hotel but everything else is good. Best part about this hotel is the staff who is always friendly and asking how is your day. Nice looking pool that overlooks the sea and also a nicely cultured garden. Breakfast food is fresh and good.

Genuine Hotels.com guest review

My wife and I spent eight nights in December-January at this very lovely hotel. It was not just a 'normal' Sheraton (which is pretty good anyway) but the particular care and friendliness of the staff made us feel at home. Their enthusiasm was evident at the wonderful new year's eve function--in a marquee, great variety and quality of food, very good […] entertainment, magical fireworks on the beach and great team drumming with DJs for dancing after midnight. The buffet breakfasts are outstanding in their quality and variety. There are some very nice restaurants nearby too. Lombok is an interesting destination, and many Indonesian as well as other Asian tourists come as well as a diversity of Westerners. Read more

Genuine Hotels.com guest review

Good hotel in quiet area with good facilities. Lovely pooland facilities. Buffet breakfast excellent with a wide choice of food. Great coffee with Expresso available. Slight disappointment over lack of real bacon.

Genuine Hotels.com guest review

When we stay at the Sheraton there is very little we are dissappointed with. Well Sheraton, always exceptional

Genuine Hotels.com guest review

Lovely beach location, set in beautiful botanical gardens. Comfortable bed, bathroom and lounge a little tired. Food disappointing - good quality but lack of choice in low season and very slow service (same menu for all 3 restaurants).

Genuine Expedia guest review

In beautiful surroundings - just right for a relaxing break. Not quite a 5 star but staff pleasant and helpful and would recommend and stay there again. Good breakfast selection. Great pool and hotel set in lovely well tended grounds. Each room has a deck area or balcony facing the beach or gardens. Next time would ask for a balcony - better view and […] more privacy. Lengthy drive from airport but worth it. If you're looking for nightlife action go to Bali ! Read more

Genuine Expedia guest review

The facilities at the hotel where great, the rooms a little on the small side. The location and pool area are beutiful. I found this hotel pool facilities great for families and couples as it had a little something for everyone.

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Genuine Hotels.com guest review

Proximity to Senggigi and great breakfast selection

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Genuine Hotels.com guest review

Lovely place to stay, clean, tidy and well maintained. The pool is amazing. The food is delicous. The service is fantastic.

Genuine Hotels.com guest review

We booked a Deluxe Seaside room for our 2 nights stay on 30th Jun and 1st Jul prior to trekking Mt Rinjani. We were hoping for 2 nights of solid rest before the challenge. We were disappointed that the "Deluxe Seaside" room assigned to us was just 10 metres or less to the main road. This was perhaps the closest room in the block to the main road due […] to configuration of that block. We did NOT have a good rest due to the noise from vehicles and especially motor-cycles screaming by even in the early hours of the morning. This is the first and last time we would stay in the deluxe seaside room at Sheraton Senggigi which is really not that close to the sea though we have a view. Read more

Genuine Hotels.com guest review

Beautifull resort. Great for a relaxing carefree honeymoon. Enjoyed our stay very much.

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Genuine Hotels.com guest review

I enjoyed my stay at the Sheraton on Senggigi beach. The Hotel was lovely,and it was close to the town, giving other options for dining out. Some nice restaurants on the beach a mere stroll away. The beach is also lovely, with easy access from the hotel. The walk along the beach at Sunset was very enjoyable, particularly on a Sunday afternoon.

Genuine Expedia guest review

A well-run and comfortable hotel with a large pool and well-maintained grounds.

Genuine Expedia guest review

My friends and i booked 4 rooms for 4 nights. Overall, it was a pleasant stay and we enjoyed ourselves. We would recommend this place. The airport is about an hour away from the resort. - We called them 3 times to arrange for transportation from the airport to the hotel. The first 2 times, we were told by the person on the phone that it will be arranged […] and they would send us an e-mail as confirmation. None came. When we called back, we discovered no booking was made. Only on the 3rd call on the day of departure to Lombok did we manage to book the transport. Follow-up could have been better. Our flight arrived ini the evening and since we weren't familiar with Lombok and there were 9 of us, we didn't want to take the taxis in the middle of the night when the hotel was about an hour away from the airport. The drivers that we had during our stay there were helpful and chatty and provided us with some local information. Rooms - One of our rooms leaked water from the ceiling. The floor above had a water tank or something and it burst. And so the ceiling leaked... twice. The first time they fixed it. The second time it leaked, they found us another room although initially they did say that the resort was full and there were no available rooms.... They were apologetic and helpful during this process. - Our pillows had a musty smell on the first night but they were fine subsequent nights after housekeeping was done. Other than that, the rooms were clean and comfortable and we were generally quite happy with them. Some might find the wooden furniture and closet a little old-looking but it was fine for us. Food - Food was decent both in terms of quality and quantity although i was expecting better. It won't win any awards though. Some might find it bland. Spa - We enjoyed ourselves. They had a good selection of treatments and massages. Most of us fell asleep during our massages halfway through and we had multiple sessions during out stay there. The spa is also by the Read more

Genuine Hotels.com guest review

The hotel is at a convenient location as a base for activities around Lombok although it is now quite some distance from the new International Airport. My room was upgraded to a suite that was simply delightful and contributed to a great stay. The staff were fantastically pleasant and courteous. I must say Sheraton's staff was very dedicated to the […] extent my driver came to work although he was sick. Which was not good as I must have gotten a little sick from that. The food quality at Sheraton has room for improvement Read more

Genuine Hotels.com guest review

Hotel was very comfortable. Hotel was situation on the beach but yet close to the town.

Genuine Expedia guest review

we're satisfied

Genuine Hotels.com guest review

Feb 2012 We have recently returned from a five day break in the Senggigi shearaton Longbok. We found the Hotel to be well run and the customer service v good. The breakfast was first rate with a wide range of both Western and Indonesian food . The locality is quite but there are a few bars and restaurants within five minutes walk of the Hotel. Easy […] access to the Gili Islands by boat from Senggigi , however check the weather before you go as the trip can be rough and the local boats are small. Also be aware that the new airport is now around a hour and a half away from the Hotel by taxi it will cost between £10 / £15 depending on your barging skills. Overall a good place for a few days R and R D & S Yorks Read more

Genuine Hotels.com guest review

Fabulous hotel and the kids loved the pool area. Will certainly visit again!

Genuine Expedia guest review

It is convenient to stay in Sheraton Senggigi. It is affordable for big groups and family, personal is friendly and helpful. It is also convenient for business trip. But it is not a 5stars hotel and rather a 3stars hotel. Food acceptable but nothing in particular.

Genuine Hotels.com guest review

1. price is reasonable 2. lobby, garden, breakfast, pool are 5 star standard 3. room a bit old. 4. close to senggigi beach and many good restaurant nearby 5. the key is whether you like senggigi or not. if like, then recommend this hotel.

Genuine Hotels.com guest review

Fantastic resort to go and relax. There are sufficient things to do if you want to venture from the resort but if not - the staff are very friendly and willing to help out at all times. Rooms are very clean and being maintained constantly. The food is very good and a mix of traditional and standard. Best features are the friendly staff, the relaxing […] atmosphere, the pool and the fact that the hawkers have an agreement to not approach the beach area where the motel is situated. All this makes for a very relaxing holiday - and very different break away from busy and pushy atmosphere of mainland Bali. Read more

Genuine Hotels.com guest review

Check in was handled very efficiently, especially as we had changed the number of quests from 3 to 4 and required a change in bedding configuration. Transport for touring Lombok was excellent. Room facilities were good although air conditioning struggled at times. Buffet style meals were a little disappointing, would like to see more a la carte opt […] ions. Read more

Genuine Expedia guest review

A decent hotel in a great location on a great island...

Genuine Expedia guest review

When we arrived the Bell Boys were nowhere to be seen and so we carried our own bags up one flight of stairsa to reception. Reception was fast and courtious but did not inform us about breakfast.The hotel is dirty. Our bathroom had mould growing in it and the shower was filthy and did not provide a constant water temperature. Cobwebs were present throughout […] the room and the floors had not been washed for quite some time. There was mould growing on the bedroom wall and drinks splash marks up the walls that had not been removed. The aircon did not work well and so the room was hot and sticky. The pool was clean but there are insufficient sun beds and so people start to save them before 7am. The quality of food was not that of other Sheraton hotels. The staff were pleasant and helpful if sometimes a little over friendly. The spa was disorganised as I booked a treatment two days in advance and when I arrived they told me they had run out of the products needed for the treatment- they had not bothered to call my room in advance to let me know or offer an alternative. Read more

Genuine Hotels.com guest review

Hotel is not bad. Nice Pool and direct view to the beach. except The bathroom needs some renovation. My suggestion is the walls need to be put granite tiles all over the wall in the bathroom.

Genuine Hotels.com guest review

Hotel was beautiful: room was great and also the garden of hotel was great as the swimming pool, restaurants, etc. Prices were high for Indonesian level but still cheaper than in Europe for example. Room was reasonably priced. Prices of the wines were rediculous: cheapest glass of house wine was 110.000 IDR = ~9euro. Elsewhere in restaurants the same […] wine cost around 50.000 IDR. Senggigi beach was really beautiful and also they kept it clean in hotel area. There were not that many services nearby the hotel but everything that we needed was there. Few restaurants, tour organisers, shop, etc. If travelling to Lombok island from Bali, speedboat or airplane is very recommandable. From Senggigi beach to Seminyak beach with speedboat it cost 800.000 IDR (~67e): first with minibus to harbor (45min), then speedboat to Badangbai harbor / Bali (1h15min) and again with minibus to Seminyak beach (1h). With public ferry it takes even 4h longer and costs maybe 400.000 IDR if travelling with taxi in both ends (Ferry ticket 36.000 IDR / person). Amount of Gekko lizards was HUGE. Not recommandable hotel for anyone who has any problem with them. When it was dark: lizards were in every wall and everywhere. Twice in five days we had to get hotel personnel to hunt a gekko from our room... Read more

Genuine Hotels.com guest review