We were greeted by Felicia. Awesome customer service skills. She made sure our arrangements met our needs. The room was very clean and conveniently set close to the entrance, for our smoking situation. The parking was tight,, but we found a spot. Breakfast was very fresh and was the perfect beginning to our day. Thank you. We would stay here again.Genuine Hotels.com guest review
"above and beyond"
I could not be happier with our stay at this hotel. The staff, especially at the front desk, far exceeded my expectations. I spoke with someone over the phone the day before my arrival and was remembered when I arrived to check in. Was spot on with directions to things we ended up needing. The atmosphere was quiet and relaxing. The breakfast in the […] morning was just what we needed to start our day on the right foot. Will definitely stay here again. Read moreGenuine Hotels.com guest review
One problem was that i thought the room and the hotel was a smoke free facility. When I got to the room it smelled of tobacco, almost like one large ashtray. I had been driving for 11 hours and did not want to make a change so I stayed for one night. The staff was extremely helpful and nice. The breakfast was quite good. I would give it another shot […] but I would make sure the room was checked first and does not smell from tobacco. Read moreGenuine Hotels.com guest review
"Great value, comfortable"
Chose this hotel because it was close to the turnpike and family we were in town to visit. Hotel was very clean and staff was friendly and helpful. We chose to reserve a deluxe king room to have a mini-fridge and microwave in the room. Between that and the full hot breakfast served every morning we saved a lot on meals we would normally have to grab […] out. Only complaint is that the TV was having issues with freezing and some of the HD channels weren't working. But we would certainly choose to book there again! Read moreGenuine Hotels.com guest review
Fantabulous stay :) Helpful staff :)Genuine Hotels.com guest review
"Nice place to stay overnight"
The staff was very accommodating and friendly. The room was clean. The breakfast was good. The location was convenient.Genuine Hotels.com guest review
nice hotel but no poolGenuine Hotels.com guest review
"Checked in Late and they were still great!"
We checked in after midnight and we had no problems. The attendant was very attentive and kind.Genuine Hotels.com guest review
Good hotel with nice amenities.Genuine Hotels.com guest review
showed up and our room w/2 double beds turned out to be a king and a pull out!Genuine Expedia guest review
Excellent staff! Very clean! I would absolutely stay there again.. Close to major highways.. Comfortable beds! Great breakfast ! Only bad thing , the digital TV wasn't always clear, it kept freezingGenuine Hotels.com guest review
Great staff, will stay again. Comfortable rooms and nice lobby area for gathering and meetings.Genuine Expedia guest review
No fridge in room . Also was no hair dyer, room was besides thee lavatory on 1 st floor . So from 1 st person in am too the last person you would hear the elevator and associated commotionGenuine Expedia guest review
"Great place to stay. Breakfast not so good though."
Hotel is great. In a good neighborhood, very clean and friendly staff. Their hot breakfast was pretty bad. Plan on eating out or eating cereal.Genuine Hotels.com guest review
"Wish I had known..."
This hotel is nice, the breakfast each morning is lovely and the location worked for our needs. However, the train is literally RIGHT AT YOUR WINDOW. So if you are looking for a quiet place to stay this is not it. From 6:30 a.m. to about 10:45 pm trains run throughout the day.Genuine Hotels.com guest review
Clean room Good location Easy access Modern Nothing to complain about. Good room.Genuine Expedia guest review
"Not as advertised"
The list of amenities given by expedia were totally non existent. I was told by the hotel staff that Expedia lists all possible amenities whether or not they actually exist at that location. In addition, when I requested changing my room because of the handicapped bathtub which was only half sized, they told me because of booking through expedia, I […] was stuck with that room. Would not use either the hotel or Expedia again. Read moreGenuine Expedia guest review
After a 6.5 hour drive I was fearful that my resting place was not going to meet my standards but for the price this was great stay. and the free hot breakfast was the best part. Extremely convenient. I've paid way more for hotels with "bigger" industry names and they didn't even offer that and their rooms weren't even up to par like the Hamptons. My […] room and the bedding were clean and the bathroom was very clean (that's my biggest pet peeve). The room did not have that stale smell where you can tell the carpet has not been vacuumed. All in all I will stay here again. It is in great area I felt safe traveling at night and there are several restaurants around and stores so if you need something quick or forgot to pack there's plenty of options close by. And the staff that I dealt with were extremely nice. Read moreGenuine Hotels.com guest review
"Run-down and filthy floors"
Upon arrival (5 hours after check-in time) one of my two rooms hadn't been cleaned, both rooms were run down and floors were filthy; the bathroom floors were sticky and carpeting looked as though it had never been cleaned.Genuine Hotels.com guest review
I haven't slept in a smaller bed since childhood. When my husband & I walked into the room, we went back out to the desk and said, " is this a single bed?" It was a double bed, they had no queen size....It was old and lumpy to boot. Only redeeming quality of this hotel was a decent breakfast.Genuine Hotels.com guest review
"Great Location, Horrible Staff."
Hampton Inn at Willow Grove is very convenient to major roads and GREAT restaurants. I can't say enough good things about the location. The hotel is clean and reasonably priced for the area. My only gripe, and it is a big gripe, is the staff at this hotel. During check-in I waited nearly ten minutes before being greeted by the front desk clerk. She […] was fumbling around with the room card coder. Eventually I was checked in(without a key) and another employee escorted me to my room. He spent the entire trip to the room complaining about his day at work. Later that evening, I returned to the front desk to get my room key. Nobody was present, but the sound of video games and cursing could be heard coming from the back office. I waited in excess of fifteen minutes for the young man to attend to his more important game before being greeted. I've never encountered a more unprofessional desk staff anywhere else. Read moreGenuine Hotels.com guest review
"A nice pleasant surprise."
We were in town for a wedding and stayed one night. Nice location and we would stay again. Clean and comfortable.Genuine Expedia guest review
they had a good breakfast , with fresh fruits and oatmeal (not the packaged stuff) which I really appreciated itGenuine Hotels.com guest review
Our recent stay was nice came in at 3am got checked in right away. Room and staff were nice. Ice machine on floor was not working and toilet ran untilvyou jiggled handle.Genuine Hotels.com guest review
"Very clean facility, friendly service."
My husband and I were pleased. We enjoyed an inexpensive, comfortable stay. It seemed like someone was always cleaning something. They have thought of the little things like a night light in the bathroom, good variety for breakfast and messages explaining procedures for towels and clean bedding. Not the Taj Mahal, but for the price a clean, comfortable […] stay. Read moreGenuine Expedia guest review
"Hampton Inn Willow Grove PA. Review"
Our room was nice, clean, well maintanined by the hotel staff. The front desk staff was helpful and friendly. The staff attending to the morning breakfast was very good. They were friendly and made sure food was replenished quickly and available Quite a number of choices as well. The room and breakfast along with the good room rate could not be beat […] in that area. All around the staff service was very good Read moreGenuine Expedia guest review
"Great Room for the price!!"
Nicely decorated, Great Beds!! had a great nights rest after a long weekend! breakfast was good, room was very clean and comfortable!Genuine Expedia guest review
I stayed for 2 days everything was great no problems. Maybe bring your own pillows.Genuine Hotels.com guest review
Fun day out ended with a great place to stay.Genuine Hotels.com guest review
"Good for travelers who drive cars"
Recommend to travelers who have cars and want to find a nice and cheap hotel near Philadelphia!Genuine Hotels.com guest review
"Very convenient location and well-maintained hotel"
The hotel was easy to find, right off the PA Turnpike and was very clean. The breakfast was more than adequate and had a nice variety of breakfast foods. The hours for breakfast were convenient also, as many hotels stop serving at 9am, but the Hampton served breakfast till 10am, which was great. The staff was very nice and the room was very clean. No […] complaints here. Read moreGenuine Hotels.com guest review
"Great for the price!"
I frequently visit Willow Grove and will be staying at this hotel again. It was clean, quiet, and I had the whole fitness center to myself. Breakfast was a great perk also!Genuine Hotels.com guest review
Not a bad place to stay for a night. Not crazy about the satellite TV going out every 5 seconds. And with the parking lot on an incline, they should have payed for better snow removal and salting. It took 15 minutes to get out of the parking lot.Genuine Hotels.com guest review
"A stay at Willow Grove Hampton Inn"
Shower head is not adjustable and no bath tub. The rest of the service was ok. I was told that my credit card was not going to be charged since I had paid for the room in advance. The just wanted my card on file incase of incidental charges. I did not incurred any incidental charge yet my credit card was billed for $ 51.00.Genuine Hotels.com guest review
The hotel is small and there's not much liveliness in the neighborhood, but the people who work there are great and the room was nice.Genuine Hotels.com guest review
"Served my purpose"
For the price it was fine. The maid service could not get what the "Do not Disturb" Sign meant when you want to sleep in. The Breakfast buffet was very sub par and the local traffic was a bit loud at night. As was the AC unit. The fan's in the bathroom did not function in either room rented. Despite the maid service "wake up call" the staff was courteous […] and helpful. They knew the local area enough to tell you what you needed to know. Not unpleasant a stay for one night but I would not have stayed longer. Read moreGenuine Hotels.com guest review
"Nice hotel, super friendly staff"
We chose the hotel because of its proximately to a friend's house for a NYE party. Got to the hotel late - not a problem for the staff. They had everything pre-printed and ready to go even the keycards. The hotel did ban NYE parties, it didn't bother us but others might want to know. Checkout was super fast and simple. Would definitely stay there […] again and recommend to friends. Read moreGenuine Expedia guest review
"Close to the pike"
The staff very nice, expectation met. Building a bit old ,some road noise from pa turnpikeGenuine Expedia guest review
The staff was very pleasant and helpful. There were some things needed in my room and they were quick to fix them up for me. The breakfast was very complete and convenient.Genuine Expedia guest review
"WILLOW GROVE STAY"
AVERAGE MOTEL BUT HOUSE KEEPERS KEPT ON COMING BACK AFTER WE SAID THE TIME WE WOULD BE OUT 11 AM FOR THEM TO CLEAN ROOM. THIS WAS ANNOYING.Genuine Hotels.com guest review
The stay was great, the only thing missing was a small fridge in your room. Breakfast was great and included. Check in and out were very quick and easy. Would definitely stay there again. Price was really good too.Genuine Hotels.com guest review
"Great Value for your money!"
My stay was for 3 nights and I chose the hotel because it is just far enough out of center city that you don't have to deal with traffic. On the flip side, there is a turnpike exchange a minute away form the hotel that makes it easy to get into the city. The only issue I had was that our room keys kept acting up and had to be reprogrammed a few times […] to work with the side door to the parking lot. Read moreGenuine Hotels.com guest review
"Good base for business"
A traveling rep needs a good solid base. Free Internet, free breakfast, free parking - that's about all we need. Plus a 24-hr gym.Genuine Hotels.com guest review
"Some problems need to be fixed"
I stayed at rm313. 1. Water can't be drained in bath tub and hot and cold water are missed labelled. 2. Heating system is so noisy and loud that I have to turn it off, or I can't sleep. 3. Maintenance didn't remove dirty towels. ChiGenuine Hotels.com guest review
Every thing was fine until the cleaning of the room. Came back after the maid service ant the bed was hardly made. The sheets were all crumpled ant the spread was just thrown over that. The pillows were just where they were supposed to be but the rest of the bed was in chaos!Genuine Hotels.com guest review
Maggie was at the front desk, she was very friendly, very professional, everything was very clean from the front desk to the room, room very nice, bed very clean and comfy, bathroom clean n nice. Breakfast was good too, plenty of food and nice tables to enjoy our breakfast, staff friendly and very helpful. Never been to this side of PA, very beautiful […] here. Lots of stores around this hotel. We loved it here and for sure will return. Until next time :) Read moreGenuine Hotels.com guest review
"Right off I-276 PA Turnpike in Philly"
Have stayed here twice now and liked it a lot. Excellent value and location.Genuine Hotels.com guest review
"Looking for a place for many people"
Great stay. Rooms clean and one of the best work out rooms we have seen in a long time! Kids slept great and we were ready for a full day of exploring Philadelphia. Rates were the best we have seen in a long time. How many places give breakfast to boot?Genuine Hotels.com guest review
greatGenuine Expedia guest review
"Choice of Local and Chain quisine nearby"
Willow Grove Mall had the Cheesecake Factory, Olive Garden and others, while local pizzarias and diners were available as well.Lots to choose from after a busy day of moving family. The hotel staff was very friendly as well.Genuine Hotels.com guest review
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