"nice hotel in downtown"
Sunday branch was horrible and the same about service ,long wait and the food is very disapointingGenuine Expedia guest review
It is a kind of old building, but I love everything else.Genuine Expedia guest review
Our rooms were not what I reserved and was very disappointed.Genuine Hotels.com guest review
My family and I enjoyed our stay. We really have no complaints. The only thing that I would have liked was an in room coffee maker.Genuine Hotels.com guest review
"Very nice, modern and close to everything"
Out for a night at casino and drinks and got a casino shuttle back to marriot, safe, fun and very nice!Genuine Expedia guest review
"Great Lake View!"
My wife and I truly enjoyed the entire experience staying at the Marriott Key Tower HotelGenuine Expedia guest review
"Excellent hotel downtown"
Staff were extremely friendly and helpful. Room was nice, bed was very comfortable and had great views of downtown.Genuine Expedia guest review
Room 1517 has musty carpet and the fridge doesn't work. Lucky for me I travel with air spray and all we had were beverages to refrigerate, so using an ice bucket was fine. If these hotel reviews are truly read by management and not just a waste of the consumer's time, I see where musty carpet and non-working fridges are one of the main complaints, so […] management should really do something about that. Other than that, my stay was perfect. I got free Wi-Fi as a rewards member. We all got complimentary bottled water. The restaurant gave my husband a free cocktail. Our checkout time was extended until 1pm because my family (we had three rooms booked) wanted to make a quick run for the casino. The night before we walked over to the mall, arena...everything was just right there at our fingertips. When I tell you the staff is EXCELLENT, I'm not exaggerating. It's actually the staff's genuineness that keeps you from wanting to make any type of complaint. Right down to the bell boy; he refused to take our tip and made sure we could find the nearest restaurant of our choice while we headed to our final destination. We checked in a half hour early and parking options were extremely economic. I honestly don't see us staying at any other hotel when visiting the Cleveland are. Read moreGenuine Hotels.com guest review
"Very Nice Hotel but high charge for wifi and park"
Hotel was great but thought it was a bit much to charge 16.95 for wifi and 20 to parkGenuine Expedia guest review
"Great downtown location !"
Stayed here for 2 weekend nights. Very comfortable and walking distance to all the activities n entertainment locations!Genuine Expedia guest review
"Not as advertised"
I've stayed at Marriott all over the world. I am a Marriott member. They advertised a steam room which is what I was looking for. They had a sauna and a cold hot tub. This is the first diss appointment I've experienced with Marriott in several years.Genuine Hotels.com guest review
I thought my stay was amazing and I even proposed in our room and she loved it. Best hotel I've ever stayed in by far!Genuine Hotels.com guest review
"Awesome Custoemr Service"
This hotel sets a precendent for customer service and should be a model for all other hotels. Everyone in this property extended warm, welcome and sincere hospitality.Genuine Hotels.com guest review
The room was little small but functional, which includes the bathroom. With two people, there was not very much space to put your toiletries. Also, I can't remember staying at a hotel that didn't offer FREE internet service. Is this a mid-west thing? The room was very clean and the beds were comfortable. The restaurant and bar were very nice and the […] service was excellent. Read moreGenuine Expedia guest review
"Nice hotel tile in bathroom was fair"
Was ok expireence hallways were loud as in you can hear everything your neighbors opened or closed the doors room service anything in the hall your herd loudly not subtle.Genuine Expedia guest review
we had tremendous service at this hotel. every employee was exceptionally courteous and friendly. hotel room view was beautiful and we could walk to everything (even in the cold). we will definitely go back!Genuine Hotels.com guest review
Great experience overall. The staff is extremely friendly nice and helpfully. Had one issue with the waiter and kitchen with confusion on something being dairy products and waiter not knowing about it. They fixed it to the best they could. I would defiantly go back.Genuine Hotels.com guest review
Had a great couple of nights on a romantic getaway. The hotel staff was welcoming and attentive. The room was clean and the bed was extremely comfortable. The hotel bar was relaxing. Enjoyed every minute of our stay!Genuine Expedia guest review
"Decent Hotel for the price"
I wouldn't exactly say luxury but it is nice, and was probably a luxury hotel a while ago - now its looking old and worn. We would however stay there again - there was nothing wrong with it and the staff was amazingly nice and helpful.Genuine Expedia guest review
"Best bed out there!"
Great hotel. That bed and pillows are heaven!Genuine Expedia guest review
Top notch, Classy Hotel close to everything downtown...Genuine Hotels.com guest review
"In downtown, fun location, comfy room"
I loved this hotel. The restaurant was amazing. The bed was incredibly comfortable. The hotel staff went out of their way to help me, give me directions and were just simply very friendly. The room was very clean and had all the amenities I needed without extra charge. I loved the downtown area. Wish I had more time to explore. I would definitely stay […] here again. Read moreGenuine Hotels.com guest review
The stay was great but it is way too expensive for the size of the rooms.Genuine Hotels.com guest review
The room had a musty/mildew odor. Other than that, the beds are super comfy!Genuine Expedia guest review
Reserved a King room months ago. At arrival our only option was a handicapped equipped room that was not acceptable. TV didn't work and after complaint, told to bad,,,"it is warn out". Really! Waited for ever at valet for our vehicle even though I called from our room 15 minutes in advance. It was 5:00 AM so being busy was not a excuse.Genuine Expedia guest review
"No free internet!"
The hotel location is very good, next to the Key Tower, and close to the lake. The room is clean, but a bit small for the price we paid. The bigest strange thing is no free internet, which all other Marriott or other hotels have. I also had problem with the parking. When we just arrived, we stopped the car by the front door and wanted to go to the frontdesk […] first, then we can know where to park our car. But immediately, several valent parking guys came to our car door, asking our keys for valent parking, so pushing. We had to give our car key and were unprepared for this. At the frondesk we learned we can do self parking, but our car is already gone. So, we could not really freely access our car. Read moreGenuine Hotels.com guest review
Very convenient to the Rock and Roll Hall of Fame, waterfront, and downtown with shops and restaurants.Genuine Expedia guest review
We loved our stay, an oasis of peace with all the conveniences and comforts--plenty of pillows, soft and firm, great mattress, super clean, roomy, table and comfort chair for workiing and reading--discreet and a fabulous restaurant offering exceptional quality meals till midnight and Starbucks coffee in the lobby...could not have been happier with our […] 3 nights stay. well worth the expense. Read moreGenuine Hotels.com guest review
"Rooms smelled like mold"
The appearance of the hotel and the hotel staff are both very nice. The minute I opened the door to my room the smell of mold smacked me in the face. I called to the front desk to change rooms. They sent someone up with our new room key. The second room smelled just as bad. I was in town visiting my father at the Cleveland Clinic and really didn't have […] much of a choice since every other hotel I checked was book. I stayed 2 nights and both morning woke up with sinus headaches. I've never stayed at a Marriott before and probably won't again if I can avoid it Read moreGenuine Expedia guest review
"great get away"
It was our 1 year anniversar ,this was really nice. Having breakfast included was great.Genuine Hotels.com guest review
clean. staff was amazing. restaurant was really good.Genuine Expedia guest review
Very pleasant stay. When we first arrived in the room there was an unpleasant odor. We called the front desk and they got us another room without hesitation. This was fantastic cause it provided us with a beautiful lakeside view. Although it was extremely busy with 3 weddings the staff managed to make sure the other guests were well taken care of. It […] was a bit pricey but considering the location, the awesome staff; it was well worth it. Read moreGenuine Hotels.com guest review
Overall it was pretty good. There were some snags starting with hotels.com putting us in 1 king bed rooms instead of the two double beds like i had booked for. The hotel itself did it's best to accomodate us but i got the pleasure of sleeping on the rollaway. The pool is a joke if you are an adult, but probably is nice if you are a kid. However, when […] i went down to it, it was a disastor with towels all over but none clean. I called the front desk to tell them, they said someone would get right to it, and then hopped in the pool for about an hour. no one came to tidy up or put out clean towels. Read moreGenuine Hotels.com guest review
"Excellent location for many downtown activities"
Excellent!Genuine Hotels.com guest review
The Cleveland Marriott was very nice overall, great rooms, very tasty in-room breakfast in the morning. The only other amenity we took advantage of was the sundries shop for snacks and drinks, which had a reasonably good selection. The restaurant and bar looked very nice as well, but we didn't actually go to either of them.Genuine Hotels.com guest review
"Nice hotel - great location"
Hotel was centrally located and within walking distance of good restaurants & entertainment. Very safe/clean area. Rooms were clean, bed was comfortable, no noise from other rooms, good breakfast buffet, convenient parking, easy check-in. We were very satisfied with our stay. Very enjoyable trip to Cleveland.Genuine Expedia guest review
"Perfect place to stay - close to all sights"
The staff was very kind and caring. We realized that our son left his camera in the cab. We immediately contacted the bell desk. They remembered the cab company, helped us contact them and as luck would have it - we got it back!Genuine Hotels.com guest review
"Great hotel in center of Cleveland"
Great experience from start to finish. The only problem was that all of the roads in the center of Cleveland seemed to be under construction so finding the hotel wasnt entirely easy. Once we got there all was good. Staff were friendly and welcoming, hotel was clean and comfortable and ideally located for the Rock and Roll Hall of Fame and the hotel […] restaurant (breakfast) was great. Heck, even the parking was reasonable. I would definitely stay there again Read moreGenuine Expedia guest review
The hotel was clean. The employees were fantastic. Everyone was friendly and kind. What a great group of people at this hotel.Genuine Expedia guest review
"Not what I reserved"
Made reservation on Expedia and paid for a Club room. When I got there they told me the club was closed for the weekend so they just put me on the 6th floor with no credit for the extra money I paid for the club room and stayed up most of the night due to an extremely loud wedding party which had most of the rooms on the 6th floor. Not a very pleasant […] night! Read moreGenuine Expedia guest review
"Convenient location, good for a Marriott"
I am a bit spoiled, in that I am used to staying at high quality boutique hotels when I travel for business. I prioritize extremely quiet rooms and top quality beds and linens. One needs a restful night for a successful day. This Marriott was fine. Staff was excellent and so friendly, it was clean and well located. I slept ok (sheer exhaustion). Only […] comments are that I wished I couldn't hear my neighbors on the 9th floor, the bed was a bit lacking, and, as you will find at any big chain hotel, the in-room breakfast food was mediocre. I've stayed in different hotels in Cleveland three times. This was the best of the three. I would stay here again. Read moreGenuine Hotels.com guest review
"Clean and comfy"
The hotel was as described on the website. Clean room, and comfy beds. The bathtub drain was a little clogged so it didn't drain very fast. Nice staff and great location.Genuine Expedia guest review
I had a great corner room with a view of the lake! only downside to the whole experience was the building construction site next door which insisted on doing jackhammering until midnight. Nothing the hotel could do about that, however. The service was exceptional from the pleasant and helpful people at the check in counter, the wait staff at breakfast […] and the doormen happy to give directions and find a taxi. The shoeshine man was first rate! Read moreGenuine Hotels.com guest review
The beds were soooo comfortable!!! The location was perfect...right downtown and walking distance to different sites.Genuine Expedia guest review
"Beautiful hote. In a great location in downtown!"
The hotel is beautiful! The staff were friendly, courteous and professional! I was truly not disappointed on my Marriott experience as always!!!Genuine Expedia guest review
"Only stayed for one night"
Friendly staff. Room was nice and clean. Great location, will definitely comeback.Genuine Hotels.com guest review
"Very nice hotel"
We had a pleasant stay at this hotel. The room was good, clean but the bathroom was a little bit small. Well located but you have to use the valet parkingGenuine Hotels.com guest review
"Very pleasant stay"
This is the 3rd time we've stayed at the Marriott, Key Center & although it's a bit more expensive than I'd like we've always been very happy with the hotel.Genuine Expedia guest review
"Great Cleveland escape"
Great location - within walking distance to many attractions. The staff was excellent - from the courteous doormen, to the front desk, and restaurant personnel, all were extremely friendly and helpful.Genuine Expedia guest review
Beautiful hotel. Lots to do and see in the area. When we are on the area we will definitely be staying again there.Genuine Expedia guest review
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