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"Times Square Nugget"Reviewed by a Hotels.com guest on May 6, 2012
We really enjoyed our stay. We stayed for a week and were glad to find a hotel right in the heart of Times Square. The service was definitely top notch! The front desk was courteous and the concierge was very helpful, recommending great shows and restaurants. Our room was nice. It could've been a little larger. But the bathroom was a good size and the size of the TV's and the fact that they played HD was a bonus. Also, the bed was quite comfortable. The cleaning staff did a fine job of keeping up the room. I'll definitely recommend this hotel to others.
"Consistency. You can depend on it."Reviewed by a Hotels.com guest on May 5, 2012
Finding a "GOOD THING" these days can get harder and harder. For this reason when you come across a 'good thing" it is priceless. One of the most recent "good things " that I have come across is the PARAMOUNT hotel in Times Square. The first thing that I leave the hotel impressed by is the professionalism and commitment that is demonstrated by the staff. Starting with the front desk where I was checked in by Catherine and continuing until the driver which I received at the hotel hands me my luggage at the airport. Catherine followed the details of my visit until the moment I checked out. The only dislike that I had which eventually i got over was the view of the alley where the boiler or some loud machine was placed. I know that from now on I will request a room that faces anywhere but there. If you are going to New York and plan on taking in Broadway there could not be a more perfect location. I love this hotel so much I find myself wanting to travel to NYC more. I cannot wait until my next visit to the PARAMOUNT which I hope will be in the next few weeks.
"Affordable Quickie in NY"Reviewed by a Hotels.com guest on May 5, 2012
We had a very good time and the hotel was close to work.
""Reviewed by a Hotels.com guest on May 5, 2012
Very nice hotel, within walking distance to subway for access to Manhattan (take the 7 or E and you can get to grand central, times square, penn station). Just a few blocks to local restaraunts. The room was very clean, excellent staff, free shuttle to subway. Overall an excellent place to stay if your touring new york city. One note, if you are considering a "view room" save your money, the view is obstructed by a number of taller buildings (the hotel is only 7 floors). Overall an excellent experience and I would definitely stay again, especially at the rate because of the new hotel discount. If you plan to take a cab from the hotel call one yourself because the service the hotel uses charges a flat rate to specific areas and you can get a cab on your own for cheaper generally.
"Nice hotel in the theatre district"Reviewed by a Hotels.com guest on May 5, 2012
Very nice hotel in the theatre district. Friendly and helpful staff. Basic room accomodations but very clean. Would recommend.
Don't feel like walking? Dial W's Whatever/Whenever desk to reserve your complimentary ride with a personal driver in an Acura SUV. There's no need to venture out into the city for late-night entertainment, though: W brings New York nightlife to you with the vintage-style Whiskey Blue lounge, the Oasis Bar, and the Living Room, where hotel guests and fashionable locals lounge in comfortable chairs and couches. In the morning, return to the Living Room with a cup of coffee and a newspaper, or check your email with hotel-wide wireless Internet access (surcharge).
Be sure to bring your furry friend along for the holiday: W's P.A.W. (Pets Are Welcome) program features custom pet beds, food and water bowls, special treats at turndown, and a range of Fido-friendly concierge services. (Pet fees and restrictions apply.)
If you're looking to escape the hectic pace of the city, Bliss49 Spa can help. The 2-story, 10,000-square-foot spa is an urban sanctuary, with aromatic steam rooms, saunas, and 10 private rooms for massage and body treatments. Enjoy a glass of wine and sample the brownie buffet in between treatments. Feeling energized? Work out in W's SWEAT fitness center, where cardio machines are equipped with individual cable TVs.
After a day of touring (or spa treatments), return to an ultramodern room or suite where hip decor meets functionality, and amenities are designed for indulgence: from gourmet snacks in W's famous Munchie Boxes to signature feather beds with pillowtop mattresses, down comforters and pillows, and 350-thread-count linens. Enjoy the latest art-house DVD on a 37-inch flat-panel TV, or luxuriate with Bliss bath amenities.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
After letting off steam in W's fitness center, why not indulge in a treatment at Bliss49 Spa? This tranquil retreat is a destination in itself and offers 10 treatment rooms, situated across 2 floors of the hotel and a range of services featuring Bliss skincare products. If you are in need of a massage the signature Blissage is a sure bet, with up to 105 minutes of customized massage. If your feet are aching from too much walking, book yourself in for a 30-minute Shoppers Delight leg massage that will get you ready to face the evening ahead.
Want to tune out while you're pampered? Mani-pedi stations are equipped with personal headsets, flat-screen TVs, and DVD players. An aromatic steam room, personal steam showers, and saunas will wash away any city-induced stress, and the legendary brownie buffet will lift your spirits (hey, after that workout, you've earned it!). W New York guests enjoy priority booking and a 20% savings off Bliss and Remède products at the Bliss49 Spa Store.
Start your day with a healthy, hearty breakfast at Heartbeat restaurant. In the evening, experience the trendy, candlelit Whiskey Blue, where New Yorkers go to see and be seen. Or grab a cocktail at Oasis Bar and head to the adjoining Living Room, where comfortable couches and club chairs are clustered underneath a soaring ceiling. For night owls, Whiskey Blue is open until 4 a.m. on Fridays and Saturdays, and room service is available around the clock. Heartbeat - This breakfast restaurant offers health-conscious comfort food, including Semolina Cranberry French Toast with brulee fruit skewers and warm rosemary-infused syrup.
Whiskey Blue - New Yorkers flock to nightlife impresario Rande Gerber's iconic hotspot, where the bar menu includes signature cocktails, small-batch bourbons, and more than 40 varieties of tequila.
Oasis Bar - This zinc-topped lobby bar serves cocktails and appetizers from midday until late night. The adjacent Living Room provides cozy couches and chairs.
If your stay in New York has focused on culinary pursuits, don't worry: W's aptly named SWEAT fitness center is open from 6 AM until 10 PM, 7 days a week, providing free weights, strength-training equipment, and cardio machines with individual cable TV screens. SWEAT is complimentary for hotel guests; private and semi-private fitness instruction is available for a surcharge.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
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"Didn't expect the room to look like a dorm..."
Basically, the hotel is trendy and in a great location, but it's definitely not at the top of the list compared to most W hotels. The room i got was a lot smaller than I expected, even for NYC. Also, there was some dusting and cleaning that had to be done in the bathroom. The shower tile didn't look like it was cleaned very often either. Also, I called […] the front desk to have a clean towel brought up, and it never came... Overall a decent stay. But not what I expect from the W The concierge is very helpful when it comes to referring great restaurants! Read more
"Nice, but lobby is noisy"
Overall nice hotel for the money. Checkin was difficult - the hotel pipes in very loud music to try urban croud during the week.
"High Quality for an Affordable Price"
The W provides a nice trendy stay at a discount price. Close to Grand Central and major shopping it is a nice place to stay. Business center is a joke with three computers with ridiculous charges for internet use and printer/fax that didn't work. The bars are fun and always filled with guests making it a nice place to hang out before you hit the to […] wn. Read more
"Great Hotel"
Great service and location. Easy access to subways and Grand Central. Would stay again.
I stayed at the w last year for our anniversary and it was nice, i went back this year again and will never go back, i was in a smaller room than last year and paid more this year. the ice on our floor was out the whole time the attendant out side told us not to flag our own cab but we waited for him to do it for 10 minutes as he sat there talking to […] a co worker so we caled our own. very disappointed at the money that i spent and did not have a good time Read more
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"Disappointing!"
Usually love staying at W hotels...not ths one. Horrible room service, poor AC, dirty bathrooms, rude front desk...but great location.
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"W hotel trendy and comfy"
we stayed in the cozy room and it was small, but that was to be expected. I booked this mostly because I've wanted to stay at the W since it opened, and it was beautiful and trendy as expected. There's no internet in the rooms but the internet in the lobby works fine and the staff was friendly.
"W New York"
Excellent service and accomodations will definately choose the W again!
Nice hotel, little pricey and small rooms but it's NY. Great location and they upgraded our room for free! Will definitely come back here. :)
"poor bathroom design @ W New York"
The small bathroom was difficult. the large sink bumped into my left thigh as I sat on the toilet. a smaller sink or larger room should have been planned... The clean towels were hanging at the "back" of the shower, so they became damp. I avoided using the shower on HIGH, fearing a greater spray would dampen the towels more & splash onto the floor, […] since there was not a FULL door separating the shower from the rest. also no GRAB BAR or rod of any kind to hold, only smooth walls of tile & "glass". Read more
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"W New York - perfect location!"
W New York on Lex was the perfect location close to our daughter in Midtown East. We were able to walk just about everywhere!
"W hotel on Lex in NYC"
Lives up to the "W" reputation. Great location with good service and very attentive personnel.
"W New York"
Room was very small and cramped, bathroom was tiny, air conditioning unit was noisy.Advertised queen-size bed was really a double. Room did not live up to description. Rate was low for New York but I would have preferred to pay more for a nicer room. I've stayed in a number of "W" hotels and this was by far the least impressive.
"Great Hotel!"
My wife and I recently took our first trip to NYC and got a great rate at the W New York. Upon check in I was impressed. The room at the rate we booked was unavailable at that time so they upgraded us into the next level. While the room wasn't huge, it was very modern and clean. We didn't plan on spending a ton of time in it anyway. The hotel's location […] was great as it was within walking distance of just about everything that we wanted to do and see. Lauren, the concierge was great too. Not a bad thing to say about the W. We will definitely be staying here again next time we go to NYC. Read more
"Exelent Place to stay"
Great place to stay. Lots of fun, great location, and the best staff. I think I've found a new place to stay when I go to NYC. Thanks to everyone at the W for a great weekend.
"Larger room than expected"
Expected to be a tiny room with lots of NY noise, but was surprised to get a spacious corner room. The bliss products were a nice added touch. No bathtubs, only shower. Conveniently close to the E train (2 blocks away) and all the 5th avenue shopping. Also went running in Central Park which was <10 minute jog away.
"W Hotel in Midtown"
very chic and fun! stayed with boyfriend for long weekned in NYC, walking distance to Grand Central and Central Park. When checking in, was upgraded to a Spectacular room right away for no cost. Loved the music in the hotel lobby. Was unable to rent movie through onDemand, called 24 hour service and the manager on duty was extremly helpful and helped […] take care of the situation. Room was very clean for the most part, dissapointed the pictures show a glass door for the bathrooms when in fact, it was only a curtain. We also found yellow cleaning gloves on the floor after we came back on the second day. I would definitly stay at the W again, seems to fit the younger crowd more than older travelers. Read more
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This guest did not leave a comment.
This guest did not leave a comment.
"W - Lexington"
We had a bit of a rocky start to our stay, however, Jason did more than make up for it. He upgraded us because it was our anniversary and another gentleman sent champagne and strawberries to our room! Absolutely wonderful stay with absolutely friendly staff all the way around. I can't say enough good things about the staff and how we were treated.
"chic simple affordable"
and i really enjoyed the bliss spa products! security took care of a problem next door immediately. only 2 things could have been better: the flat screen TV was too close to the bed, and the restaurant recommendation (the National) was not so good. The hostess looked at us in a very snobby manner (again and again) -- we were dressed appropriately and […] were from this planet last I checked. Coffee took forever, and the food was so-so. Read more
"W in NYC"
Excellent location and service and very spiffy lobby and cafes and bar. The room had everything we needed, very precisely laid out, great bed, great bath. The room we had was very tiny, but, then, so was the price, a real bargain for the quality and location. We understand that if the hotel is not booked, an upgrade to a larger room would be possible. […] It was extremely convenient for our gallery going, and a good place to meet friends. We were more than satisfied. We also had a VERY SPECTACULAR room in Kowloon, and the W Hong Kong, with a fabulous ocean view and swimming pool and spa on the 76th floor of the hotel. But, that was another time, another place (January 2012). Read more
"Excellent service is what the W Hotel is known for"
Everything about this hotel is geared towards making you feel comfortable. The fabulous staff, the 'whatever-whenever service, the sunken living room in the lobby which is perfect for morning coffee or a drink in the evening, the really comfortable bed, the complimentary ride provided by Acura, the tight security. I really enjoyed my stay. Other folks […] have mentioned the small rooms, but you must understand that this is New York; space is at a premium. Read more
"Happening hotel"
Great spot,
"Nice. Really Nice."
The W thinks of everything little thing. I had a cozy room and it was cozy (smaller). It was only me and it was a perfect. Will definitely stay there again.
"Rooms are extremely small"
Me and a friend reserved the "fantastic" suite which is a two room 500 sq. ft. I think it was much less than the advertised size. When we got to our room we opened the door to a room much the size of a walk in closet. This was not the room we reserved. We lugged our suitcases back down to the lobby and after some slight disagreement on who was correct […] we were given the correct room, unfortunately, our keys didn't work and went back down to have them keyed correctly. I read that they had recently remolded the room but couldn't tell and the room was dirty and had a dirty dog oder. The snack bar is the stupid kind that once you pick up the item you are automatically charged for it. We didn't realize this until most items were picked up and put back down. I read labels and that was the only way I could manage it. Room service was not consistent with most items on the bland side but delivery was fast. Other than that it was an OK experience with a large price tag. Read more
"Tiny room"
The only complaint was the room was way too small. I've stayed at several hotels in NY and have never seen such a small room. Otherwise, the lobby was great and had good entertainment for a saturday night.
This guest did not leave a comment.
"Stupidly small room for the price"
I know this is NYC, but we paid for two upgrades from their "Cozy" room to get a larger room (called Spectacular) and it was the smallest room I have ever stayed in NYC. I was just at the Crowne Plaza in Times Square for 1/2 the price and the room there is twice as big and just as comfortable and well appointed. I am a Platinum member of Starwood and […] I have stayed at most of their brands. I don't see how Starwood gets off calling this a W. It is a Four Points at best! In fact, I have stayed at a Four Points that is much nicer (nicer furnishings and of course, much larger room). Read more
"SoSo Experience"
The hotel is lovely, the staff was great! The food is delicious! I wasn’t pleased with the size of the room. My expectations were higher, so I was slightly let down. Overall good experience.
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"W New York, 541 Lexington Ave."
The hotel was conveniently located in Manhattan with many terrific restaurants and shopping walkable distance. Also the subway was nearby for swift transportation to everywhere else!
"W Hotel on Lexington Ave in NYC"
Hotel appearence and staff exceeded my expectations of staying in NYC. Tour buses, St. Patrick's Catheral, Metro and Rockerfella Center were only steps away. We had a "cozy" room that compares to the size of a standard cruise ship cabin, maybe smaller because there were no drawers or closets for storage. Bathroom was also very small with a sliding door […] and no storage space. But all this can be overlooked as the W Hotel on Lexington Ave in NYC was immaculate! I would absolutley recommend this hotel chain to my friends especially since we took the train in and Grand Central Station was only a couple of blocks away. Read more
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"The W is Boring and Cramped"
I was in my room 5 minutes before I missed the familiar clutter of my bedroom at home. The window shades had enough dust to make a snowball, there were scuffs on the walls, an the room felt like a warm damp closet. I was moved to another cramped, though much cleaner room fairly quickly. Overall I was not satisfied with this "4 star" decor. My friends […] stayed at Yotel across town and I LOVED visiting. The energy is fun, the staff was MORE than accommodating, and the rooms were like something out of the future, like living in an iPod. The manager at Yotel comped our entire luch because our table reservation was lost. Yotel > The W Read more
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"Excellent Staff"
Above all I have to commend the Hotel manager for employing a very nice staff. They couldn't do enough for me.And always with a smile. I would most likely stay there again.. From the Bell man Marcus to the Manager Jason. They were all very well trained and eager to make me happy. Thank You, Mycal M DynamicWoodwork Products,LLC Florida
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"DR.L"
THE HEAT AND AIR CONDICTION SYSTEM WAS VERY LOUD AND THEIR WAS NO WASH TOWELS WHEN I ARRIVED.
"My Stay"
Overall everything was great. I was impressed with the service and the outcome with the whatever whenever service. They were very helpful and timely. Had a great time staying at the W!
clean and love the location...
"W in NYC"
We had a great time! The location can't be beat - walking distance from everywhere we wanted to be! Complimentary glass of champagne is a Very nice Touch!
"Good stay overall"
We had problems with the room heating. We complained so they did move us and gave us a complimentary continental breakfast! Wich I think it is not enough. It was also kind of cramped! So no room to move around. But overall we payed for location! Would go there again if it maintains the same prices? If more expensive then no way!
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