Great hotel. Would return. Prefer this side if town. Less noise.Genuine Expedia guest review
Response by W New York Thanks for your review. I’m delighted to hear you enjoyed your stay and our convenient location in Midtown Manhattan. We hope to see you again soon! Thanks again for your post. – Anna M., General Manager
"old and poorly revonated"
the W at this location was remodeled at the poorest level. I say so because when you compare the remodel of the W in DC, there is a World of difference. the W in DC was remodeled with high skill and no short cuts were taken. I cannot say the same for the NYC W.Genuine Expedia guest review
Response by W New York Thank you for your feedback. Please accept my sincerest apologies for your disappointment with our facilities. I have shared your comments with my team so we can take a closer look at your concerns. Thanks again for your review. We hope to have the opportunity to welcome you back again soon. – Anna M., General Manager
Great place just a recommend it to anyone was nice but didn't get charged extra iceGenuine Expedia guest review
Response by W New York Thanks for your post. I’m glad to hear that you enjoyed your stay with us and your time in New York. We hope to see you again. Thanks again for your review! – Anna M., General Manager
"The one W I didn't really like"
I think for a W hotel on Sheraton, I expected more. the room was as small as rooms that I stayed in while stationed in Korea. For $280 that was a BIG disappointment your name is not all that...Genuine Hotels.com guest review
Rooms were small, which is expected for Manhattan, but well appointed. Contemporary design and comfortable.Genuine Expedia guest review
Response by W New York Thank you for your feedback. Please accept my sincerest apologies for the maintenance challenges with your remote control that you experienced during your stay with us. I will be sure to share your comments with my Engineering team so they can take a closer look at this issue and rectify immediately. Thanks again for your review. We hope to welcome you back again soon. – Anna M., General Manager
Old equipment, unfriendly staff, poor quality of the roomGenuine Hotels.com guest review
"The area was good. Close to Times Square"
The hotel wasn't bad just the bathroom was small... The shower was small and no door. They said it would be free wifi but that wasn't the case, it had to be paid for.Genuine Expedia guest review
Response by W New York Thank you for your post. Please accept my apologies for your disappointment with the size of your WC and the miscommunication regarding our internet charges. We provide internet complimentary in our Living Room, and I am sincerely sorry that you were not informed of this during your stay. Thanks again for your post. We hope to see you again soon. – Anna M., General Manager
Room was dark and aged. Shower did not drain properly and was so small, you were up against the towels on the towel rack - which got wet when you took a shower. Room was on the Lexington Avenue side - very loud - may need to get thicker windows to drown out the noise. Was able to hear everything outside all night. Definitely needs a renovation - staff […] was very nice. Read moreGenuine Hotels.com guest review
Love the vibe and great music, locatiin seemed to be a little too far from all the places we wanted to be, fun time at whiskey blueGenuine Expedia guest review
Response by W New York Thanks for your review. I am glad to hear you enjoyed the exciting atmosphere of our newly renovated Living Room and had the chance to visit Whiskey Blue during your stay. I see that you noted “friendliness of staff” as a con of our hotel, and I am sorry for any disappointment with the service our talent extended to you. I will be sure to share your feedback with my team. Thanks again for your comments. We hope to welcome you back soon. – Anna M., General Manager
I stood here and in a rush to make a dinner reservation... I was doing my hair and the power went out. I was in the dark for 20 minutes. No courtesy or apology was given. This was unacceptable. I had to change my plans because of this. I also heard of the guess next to me that her belongings were stolen as she told the hotel mangerGenuine Expedia guest review
Response by W New York Thanks for your feedback regarding your most recent visit with us. Please accept my sincerest apologies for the maintenance challenges you experienced and the lack of attention extended to you during your time with us. At W, we strive to provide the highest level of service and to hear that we have fallen short of that goal is disappointment. I am going to share your comments with my team so they can take a closer look at your concerns and address immediately. Thank you for bringing this to my attention. We hope to see you again soon. – Anna M., General Manager
"Great hotel small rooms"
Great hotel had a good time only thing was room was tiny even for manhattan standards.. Still the entire hotel at night turns into a sleek lounge and had a really good timeGenuine Hotels.com guest review
The hotel is very nice and trendy but when it comes to cleaniness, the cleaning service is very poor and is the worst I have ever seen in 20 years of traveling and stays at 4 stars and 5 stars hotels. The daily room service only takes care of folding the bed and throwing the garbage bin. They do not do any cleaning in the bathroom or the room. They […] keep empty bottles of shampoo and water where they are even if they are on the floor. Read moreGenuine Expedia guest review
Response by W New York Thank you for your feedback. Please accept my sincerest apologies for the cleanliness of your guestroom during your stay with us. This is not typical of our hotel, and it is disappointing to hear about your experience. I will be sharing your comments with our management team so they can look further into these issues and address immediately. Thanks again for your post. We hope we have the opportunity to welcome you back again soon. – Anna M., General Manager
"Rooms Are Very Small"
The location is great. For the same price you can probably get a better deal somewhere else.Genuine Hotels.com guest review
"Spend your money elsewhere."
The only good thing, and I mean only, about this hotel was the location. I know New York rooms are small, but once your luggage is in the room there's nowhere to walk. And there was absolutely no room in the bathroom, basically a closet. The food was terrible, don't eat at the restaurants. And the lighting was so terrible in the rooms that with all […] of them on you still could barely see. Won't be staying here again. Read moreGenuine Hotels.com guest review
"Loud music, hard bed, no free wi fi"
Where do I start? For the reputation of W hotels, I expected more. Like what they claim on their website. Our bed was not a feather bed as promised. After I complained, they brought a feather topper. Wifi is an addional $15 a day. There was no iPod hook up in the room. I had to request a do not disturb sign.Genuine Expedia guest review
Response by W New York Thank you for your comments. Please accept my sincerest apologies for your disappointment with your guestroom. I have already shared your comments with my team so they may take a closer look at these issues and address immediately. For future reference, internet is available complimentary in our Living Room, and I apologized that this was not communicated to you during your visit. Thanks again for your review. We hope to see you again soon. – Anna M., General Manager
"So quiet for a room in NYC"
My girlfriend and I got a great nights sleep in the cozy room with the very comfortable queen size bed. We have 3 cats at home and we rarely get a full nights sleep. The room was great and there was no noise except for the hum of the air conditioner. The 42" HD TV was at a perfect angle to watch a movie too.Genuine Expedia guest review
Response by W New York Thank you for your review. I am so happy to hear that you and your girlfriend enjoyed your stay and rested comfortably during your visit! Thanks again for your feedback. We hope to welcome you back soon! – Anna M., General Manager
"Contemporary Hotel in Midtown NYC"
The W Hotel in Midtown Manhattan far exceeded our expectations. We booked a 'cozy' room which I knew was going to be quite small, however we wished to take full advantage of our 3 days so only needed a bed to sleep in. The room, though definitely 'cozy' was bigger than we expected, was tastefully decorated in contemporary minimalist style, offered a […] very comfortable bed with fluffy duvet and the bathroom was ultra clean and offered Bliss branded bath products. The hotel was a leisurely walk to Rockefeller Plaza, Times Square and Central Park and the number 6 Subway to Brooklyn Bridge and points in between was only 2 blocks away. We stayed out until past 2am each morning and we always felt safe walking from the subway back to our hotel. I would absolutely recommend the W and we will definitely be staying there again when we return. Read moreGenuine Expedia guest review
Response by W New York Thanks so much for your kind words. I am pleased to hear that you enjoyed your guestroom and our central location in the heart of Midtown. I’ll be sure to share your comments with our team! Thanks again for your post. We look forward to seeing you during your next visit to NYC! – Anna M., General Manager
"Room is tiny!"
The room and the specifically the bathroom are far too small to command a high end price. They should say that the room is not large enough for 2 people to get dressed in.Genuine Hotels.com guest review
"Hip, super comfy bed, but...."
Welcoming entrance with beautiful blue light and soaring window walls wrapping up a beautiful lounge and bar, as you walk in. The reception, as always with the W's, offers a fresh green apple to guests who arrive. Very pleasant personnel welcoming you, and checking you in. My room was a "cozy room", VERY small, but one really doesn't need more if one […] is just staying for a weekend. I must say that I went for a black tie wedding, and when I walked into the room I wondered how I was I going to get through when wearing my dress! But I managed. The room space is really designed for men. The lighting in the bathroom is beautiful and contemporary, but awful to put on your make-up. The shower space is small. the closet is small but OK if you are staying for a short time and travel light. The bed and bedding are nice and comfortable, and the big screen TV is great for those who watch it. I recommend this hotel, but the next time I think I will try a bigger room... Read moreGenuine Expedia guest review
Response by W New York Thanks for your comments. While I am happy to hear that you had a great arrival experience, please accept my apologies for your disappointment with your guestroom size and design. I have shared your comments with my team so that they may take a closer look at your concerns and rectify as soon as possible. Thanks again for your review. We hope to see you again soon! – Anna M., General Manager
"Nice, clean , convenient hotel"
Great location. Nice bar areas to spend time and meet people.Genuine Expedia guest review
Response by W New York Thanks for your review. I am delighted to hear that you enjoyed our location in the heart of Manhattan and had the opportunity to enjoy our newly renovated Living Room! Thanks again for your comments. We hope to welcome you back soon! – Anna M., General Manager
"Happy 8 Day Stay At NY Lexington W Hotel"
I believe this is the original W h Hotel but it is not showing it's age even though the rooms and public spaces are smaller than the chains newer hotels. Good services, friendly & helpful staff and convenient uptown location.I would stay there again.Genuine Hotels.com guest review
"Great hotel. Close to everything."
Great hotel. Close enough to walk almost anywhere. Rooms are small but vey cozy. Shower is a little weird, You'll see, but it's ok.Genuine Expedia guest review
"Noise in the rooms all night long!!! Terrible"
Terrible response of the staff after complaining of the noise, all floors look run down all the rooms are not sound proof. Worst experience ever!!! No rest at all and it was super expensiveGenuine Expedia guest review
Great hotel close to a subway. Walking distance to Grsnd Central. Great lounge bar at the hotel. Our new go to hotel in New York.Genuine Hotels.com guest review
Tiny rooms very outdated decor 1980s ish needs more modern bar with better menu selections I was disappointed because my expectations were very high for the W Manhattan I won't go back!!!Genuine Hotels.com guest review
The hotel was nice the room was nice and beautiful .Genuine Expedia guest review
"Great mid town location."
convenient location close to Grand Central Station.Genuine Hotels.com guest review
"Great Mid-town location"
The hotel is an older building, and the rooms are small. But everything is maintained beautifully. The staff is excellent. The room service delicious. And the location is wonderful. I will return.Genuine Expedia guest review
"Oasis in NYC"
This hotel has become more like home and a family. The staff are wonderful and gracious to a fault. They cozy rooms are just that, but upgrade beyond that and you will be amazed at space and amenities in your room. The new lounge is both inviting and chic place to relax for the city bustle. You can not get a better location.Genuine Hotels.com guest review
"Shoebox room in a dark corner"
The hotel staff were very good and breakfast -- eggs benedict -- was good, if expensive. The room was dismal. Tiny without even a small chair to sit in. The shower was dreadful. It was not adjustable and had an awful half door that was situated in such a way that you would get soaked trying to turn the shower on and adjust the temperature. The rumble […] of the elevators kept me awake all night. There wasn't enough light to see anything in the room or the bathroom, so it was very difficulty to put on makeup. Read moreGenuine Expedia guest review
The Hotel was very nice and a great convenient location.Genuine Expedia guest review
I don't think it was worth the price.Genuine Hotels.com guest review
We stayed one Saturday night and had a positive experience at the hotel. Most of the staff were very helpful and friendly. They call the lobby "our living room" and it is very comfortable to unwind with a drink. Our room was just a standard room with one window level with a paved platform or deck. We had to keep the shade down so we had enough privacy. […] This deprived us of daylight in the morning. The bed was very comfortable and the only noise was the ventilation system. The toilet flush was very strong and if you forget to close the lid, you get splashed. Still, the hotel made the most of an old New York building and I would stay there again. Read moreGenuine Expedia guest review
Not up to what I expect from a W Hotel. Room was very small, carpet was gross, maids carts left out all night in front of our room. Elevators need upgrade.Genuine Expedia guest review
"Great hotel but not for work travel"
The W was beautiful with very nice and clean modern rooms. I stayed for nine nights for a work trip and the lack of free wifi in the rooms and lack of a dresser to put your clothes in were the biggest downfalls for this establishment. If you are looking for a central location with easy subway access for purely travel it is a great place to stay!Genuine Expedia guest review
I stayed at the W Lexington NYC for two nights during the week. The place was FULL of business men buzzing around in suits and my spouse and I (though casually well dressed for museum hopping in Manhattan) felt out of place. I visit NYC for pleasure not work! During my next visit we'll stay somewhere else with a more relaxed ambience.Genuine Expedia guest review
"Something different - interesting interior"
Not the usual stuffy wooden furniture, but fun & modern. Great work out facility. Central.Genuine Expedia guest review
This place is chic, clean, great bar, and cafe in the morning,close to shopping, and a safe location for a woman traveling on her own. The only reason I rated them 4 is because the room is really small, which is typical of NYC. I would stay there again.Genuine Expedia guest review
Food was great and service was amazing, highly recommendGenuine Expedia guest review
The room was small but comfortable. However, the tv channels were fuzzy and the fire alarm starting beeping in the middle of the night because it had a low battery. I called the front desk and a maintenance man did not show up for a half hour.Genuine Expedia guest review
This hotel was perfect! I stayed with a college friend for the weekend, and we had a great time! The hotel staff was very helpful and kind. Also, the bar in the hotel was very nice, and we ended up having drinks there late Friday night! I would highly recommend this hotel to others!Genuine Hotels.com guest review
"Perfect New York Location"
I was pleasantly surprised with my stay at this W Hotel. After reading other reviews, I was a bit leery of what to expect. Well, fear not - although the room (Cozy Room) is very small, it was all I needed for my stay. Room was clean, and location was perfect. I went to 3 plays (Broadway and Off-Broadway) and all were walking distance for me. Great shopping […] area. Bliss toiletries were fabulous. Was given a later checkout too with no additional cost. Only negatives were that the a/c is a bit "loud" and that there is a charge for wi-fi, which is something I find irritating at Any place I stay these days. Read moreGenuine Hotels.com guest review
My husband and I stayed for one night. We came in to see a show and have dinner and go out afterwards. This hotel was perfect for that . Very neat and clean . Very friendly staff and nice bar in lobby to have a few happy hour drinks .Genuine Expedia guest review
Nice and clean. Great locationGenuine Hotels.com guest review
"W on Lexington"
Location excellent - loved it. Staff and hotel great. My only reservation was the room size - it was a closet - was glad I was traveling solo because it would've been really cramped had my husband been with me.Genuine Hotels.com guest review
"It is a pleasant hotel close to Grand Central St."
I was disappointed that the bar keeper could not tell me that breakfast was served at that bar in the AM. I had to wait to get into a room because I arrived before 2 pm. At 06:55 there was NO person at the front desk and NO ONE to check my suitcase. When I returned at 3 pm I was asked to find my own suitcase in the luggage room, because the man on the […] desk could not locate it. Read moreGenuine Expedia guest review
They allowed for us to check in early. All staff was very helpful.Genuine Expedia guest review
"Close to train and cabs were always available"
Enjoyed the convenience to mid town and surrounding areasGenuine Expedia guest review
The staff and amenities were great but the room was small, as most hotel rooms are in New York City.Genuine Expedia guest review
"Grear hotel to stay"
I had a really nice experience at this hotel, the only thing I don't like is that I asked for an extra bed and there wasn't any available rolling bed in 3 days.Genuine Expedia guest review
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