"Consideration, convenience, and comfort"
I couldn't have been more pleased with the hotel location. It gave us full access to all of Manhattan whether we walked, hired a cab, or took the subway. The staff made it seem as if we had visited many times before although this was our first visit. They were more than friendly and seem to enjoy talking with us. The room was clean; the bed was comfortable; […] and the surroundings were quiet. I look forward to my next visit to your fine hotel. Read moreGenuine Hotels.com guest review
"Nice hotel close to all"
First time in NYC and had a blast! W Hotel was clean and friendly staff.Genuine Expedia guest review
The W was a big surprise. I go to NYC often for business/pleasure and never have stayed here. I booked a "cozy" room and it was just as advertised... very small, but totally adequate for my needs. The bathroom and shower were small but clean and updated. I would definitely stay here again for the same price I paid. Only complaint is that WiFi was a […] surcharge, but it was free in the lobby Read moreGenuine Hotels.com guest review
It was ok the bathroom was very small we had to switch our room because the first one wasn't so clean and the room was very gloomy. What I did like was the lounge area that was in the hotel the food was good.Genuine Hotels.com guest review
"Best staff ever!"
The manager was incredible (Anna) as was Esther at the front desk. The room, while small, was neat, had everything we needed and the bed, as always was comfortable. The location was perfect for us. Overall a fantastic NYC value!!Genuine Expedia guest review
"Nice but nothing special"
Clean rooms, comfy bed but nothing special. Tried to tack on mini bar munchies we didn't touch but were gracious about removing them from our bill.Genuine Expedia guest review
"Tired of luxury hotels charging for basics"
Tired of being charged for room internet service at luxury hotels when other chains offer it for free. Then not even a coffee maker. I knew it ahead of time, of course, but I think I'm going to make more of an effort to stop patronizing such hotels on principle in the future.Genuine Expedia guest review
"Duplicate room Keys, No Hot water and Extremel Sma"
1) The room was incredibly small (maybe 10ft x 7ft) – This point is minor since space in NYC is at a premium and small rooms are not uncommon. 2) Someone had a key to my room and tried to enter it at 2am. Luckily, I had the safety chain on the door so that they could not get in, but it woke me up and I had trouble falling back asleep knowing that someone […] had a key to my room. 3) There was no hot water in the shower. Worse, there was no way to turn on the shower without going into it. So I had to get into the shower to turn it on only to find out that the best the shower could do was room temperature water. Read moreGenuine Hotels.com guest review
"Lack luster Stay"
Room was small, but to be expected. Bathroom fixtures were falling apart, so that was a bit ridiculous. Had an incident, but management came quick to amend my situation and make my stay more comfortable, Paul as a manager was very efficient and courteous. Would recommend asking for an upgraded room.Genuine Hotels.com guest review
What the room lacked in size, it was made up for by a well done bathroom and a very comfortable bed and a good TV. The staff was fantastic. You could not leave in the morning with out being greeted by at least two staff members.Genuine Expedia guest review
We really enjoyed our stay at the W. We originally thought we were staying in the W in Times Square but we were overjoyed that it ended up being the Lexington location. Just a few blocks from Central Park. Excellent location. Easy access. Great and friendly staff. We will absolutely stay here next time we're in the city.Genuine Hotels.com guest review
"Excellent customer service"
The staff was very helpful. Free water. Free New York Times. Great suggestions for restaurants. Also the hotel is near several subway stops. The cozy room is small but has everything we needed.Genuine Expedia guest review
"Close, but FAIL"
They pose as an upscale hotel with cool touches throughout. The design aspects are great, but room size was a big closet! And that was an upgraded room! Charged $1.69 for a single page printout from the computer that was needed for business; $240 couldn't include a single page printout!?Genuine Expedia guest review
Originally we booked a "Cozy Queen", and upon check-in the front desk provider made us aware that the room was so cozy it was only 180sqft. and offered us a room upgrade for $50 per night. We took the upgrade, and were so glad we did. There really wasn't anything too spectacular about the rooms. It was very modern, and pretty clean. The toiletries provided […] were from BLISS, which was nice. We did order room service one night, which was pricy but other than the 2 stalks of romain the called a "Cesar Salad" the food was ok. Just the typically overpriced NYC food. We liked the location of the hotel, but unless we got a great deal again, we probably would choose another brand. Read moreGenuine Expedia guest review
"OK for a one night stay"
Check in was easy, I had booked on-line and pre-paid, 2 minutes later there was a long check in line, so ymmv. Very pricey, I expected more I have been in better Hotels for less, this not a value, also there is no where to park in the area, we had a car so this was an issue. Room was very small, OK for a one night stay.Genuine Hotels.com guest review
Staff was great , extremely attentive. Breakfast was really good. Would definitely stay here again.Genuine Expedia guest review
My wife and I stayed at the W New York for valentines day. I would highly recommend this W on Lexignton. You are close to Rockefeller and Time Square. We would for sure stay here again and the price was great.Genuine Expedia guest review
I had a great stay. The room was on the smaller side but it was fine for JUST me. The staff was great and very attentive. The location was perfect for enjoying New York!Genuine Expedia guest review
"Great hotel. Friendly staff"
Enjoyed the comfort and luxury of the room and amenities.Genuine Expedia guest review
"Mostly hotel.com's fault..."
The rooms at this hotel are exceptionally small - which is to be expected for NY - but this was absurd. You couldn't lift your arms in the shower without hitting the walls. The hotel was under construction - which wouldn't have been a problem - IF WE HAD KNOWN. Hotels.com didn't disclose this information and it was a huge problem. The room was incredibly […] dusty, and the glassware provided in the bathroom was downright dirty. Read moreGenuine Hotels.com guest review
"good location - very average for a W"
If you're wow'd by cool lighting and a hip vibe this is for you. Otherwise, this is an average W property. In fairness it is under construction but that doesn't account for the fact the facilities weren't spotless (the gym and hallways) and the rooms are tiny for the price. I travel to NY every 4-6 weeks. This is my second stay at the W in the past […] month and I think it will be my last. There are enough other hotel options in NY. Read moreGenuine Expedia guest review
"Good Hotel in a great location"
The W is a good hotel and the location on Lexington is excellent, close to a lot of things in NYC and a good central location. The hotel was very clean and the service was good. There is a lobby bar, a separate self contained bar and a restaurant. In addition, there are plenty of restaurant within walking distance. The rooms are smaller, which is not […] uncommon for NYC. Read moreGenuine Hotels.com guest review
"Nice but smallish +"
Room was a bit small. Absurdly overpriced room service charges. High prices plus 8.25% sales tax, 20% gratuity and $6.00 delivery charge for bringing food up in the elevator. [e.g.] Pot of coffee totals about $23.00Genuine Hotels.com guest review
AmazingGenuine Expedia guest review
Location is great. Rooms a little noisy due to traffic on Lexington Ave. Room decor very modern but bland. Very close to sub way. Area is great for shopping and restaurants. Overall good experience and will stay again.Genuine Hotels.com guest review
"Last minute stay"
I had booked this room the day of my stay and check in was effortless. However if you open the door the the frig you seem to get billed even though you didn't eat/drink anything. That's the only down fall. But they are good about taking the incorrect charge off.Genuine Expedia guest review
"Nice hotel in midtown Manhattan."
Overall it was a good experience with friendly staff, nice accommodations and great location. The only issue we had, which seemed to be shared by others staying at the hotel, was that the automated accounting system put over $400.00 on hold for room incidentals instead of the standard $100.00 due to glitches in the system. I subsequently put down cash […] and took my credit card off file so we wouldn't continue to be charged on a nightly basis and we didn't have any other problems. Read moreGenuine Expedia guest review
After all is a New York Hotel. This one has a excellent location, but the rooms are pretty small. We stayed 4 nights and if you stay in rooms with "spectacular view" you will have noise issues, so if you don't mind about the view, choose another kind of room. This particular week the hotel was improvement the reception, so they have to move it to another […] lobby area, so this make a lot of transit in the hole lobby. Read moreGenuine Expedia guest review
"Room was clean but dark needed extra lights."
The staff were excellent and the W smelled great.Genuine Expedia guest review
The hotel location is great, we've stayed here before. But they placed us in a room directly next to one that was under construction. So every morning at 9 a.m. the power tools started roaring. Also, the room wasn't cleaned well. We complained once to housekeeping but it didn't get any better.Genuine Expedia guest review
Great location!Genuine Expedia guest review
"It was heavenly"
The room was modern,comfortable and in a great location. The staff were very professional and friendly. We asked for a later check out and they complied, free of charge. The bed was extremely comfortable and the room was exceptionally clean. There is a fitness room, and 24 hour room order. Although, if you're looking to save more than a few bucks, I […] would suggest ordering from nearby restaurants or on seamless, which they do allow. It was a great experience and we're looking forward to going back. Read moreGenuine Expedia guest review
"clean and hip hotel in great location"
Overall my stay at the W New York was pleasant. The front desk staff that checked me in and out was excellent. The hotel is very clean with very nice staff. Our room was fantastic and comfortable. Great hotel in general and I will be coming back to this hotel the next time I'm in New York.Genuine Expedia guest review
"Outstanding Customer Service"
From check in to the absolutely fabulous concierge, on Christmas Eve no less, each and every employee at this hotel made me feel as though I was their personal guest and they treated us as though my happiness was what they lived for. Outstanding!Genuine Hotels.com guest review
Stayed primarily based upon location and early booking (non-cancellable) discount. Staff terrific, facilities clean, only oops is the AC unit in the room, when it kicks in, it is LOUD.Genuine Expedia guest review
Very small hotel rooms with an absolute ZERO view of anything but another buildings wall. The bathroom had no locking door, yet did not even close. The bath shower door, I should say lack of door /yes there was no shower curtain or door was strange, yet cold. The room was like a State college dorm. Location was solid, but you can get a way better hotel […] for same / cheaper price in the same area which is what we wound up doing. Read moreGenuine Expedia guest review
"Nice and Modern Hotel"
The hotel overall was great. We are pretty sure though that we had a pair of cuff links stolen from our room. When we reported it the staff searched our room for us but wouldn't do more than that.Genuine Hotels.com guest review
It was great walking distance to everywhere, service is gr8 and fast, concierge was very helpfulGenuine Hotels.com guest review
"Great location in Manhattan, near shops and subway"
My husband and I stayed at the W Hotel for 8 nights. The location was fantastic - near a lot of shops including Bloomingdales. It was quite easy to go around New York from the hotel because it was accessible from 2 subway stations. The room was great, although it was quite small. It was very clean and they provided these really nice toiletries. Be […] careful of moving the stuff on the mini bar though. They use some high tech way of monitoring if the stuff are moved through sensors so we were erroneously charged with a few items. The lady at the front desk quickly reversed the charges when we explained what happened. Staff were very helpful, giving us useful information and breaking our $100 bills a couple of times when we ran out of change. They also served free hot cider at the lobby everyday which I loved! The only downside is that WIFI is only available for free at the lobby. You have to pay about $14 for 24-hour WIFI access in your rooms. We'd definitely stay here again. I just hope the hotel will extend free WIFI in the rooms in the future. :) Read moreGenuine Expedia guest review
Nice location in midtown. Rooms were really nice and used the small space well, so didn't feel as cramped as in some NYC hotels. I liked the large walk in closet in the room which enabled us to put our clothes and luggage out of the way. Bed really comfortable, with nice linens. The shower was also really nice. They need a little more seating in the […] lounge area near check-in. I thought that we would hang out there more, near the fireplace, etc. It was always very full of people. The bar, Whiskey Blue was fun. Read moreGenuine Expedia guest review
TV reception was not healthy but a technician came to fix it promptly, still not satisfactory, but we managed without the TV. Sorry to bring this up, our toilet was blocked but it got ratified immediately. Shower was slow, but may not be helped because we were up on the 16th floor. We also had trouble printing our boarding passes (the printer on 2nd […] floor did not work, so was the one near the reception) but the very kind concierge rescued us. On the whole, we had a terrific week at W New York, Lexington and 49th, and would happily recommend it to other travelers. Very friendly and helpful staff, nice location to come back to rest awhile, out of the cold, then resume our day! Keep up the good work. Thank you W. Read moreGenuine Expedia guest review
Went on this trip with my girlfriend and we were pleasantly surprised with the overall condition of the hotel. Yes its a little dated when compared to the other W hotels but it makes up for it in coziness and location. Its dead center of everything and an easy walk to places like Rockefeller center and central park. Overall good experience and would […] definitely do it again' Read moreGenuine Expedia guest review
I recently stayed at this hotel for a weekend, and was VERY happy with the amenities, staff, cleanliness, bliss products, bed, closet space, room, and everything else! It took me a while to pick a hotel, and I am so glad that I chose this particular W hotel. HIGHLY recommend!! I am a hotel snob, so that's saying alot. I will definitely stay here every […] time I return to NY:) Read moreGenuine Hotels.com guest review
"Midtown great location"
The hotel was conveniently located near Madison and fifth ave. Great location for shopping, dining and museums. You can get anywhere in the city with the train or can since the location is in midtown.Genuine Hotels.com guest review
"Horrible customer service"
I stayed at multiple W Hotels and I am also a Star Awards member. This was by far the worst customer service I have experienced in any field. I booked 2 nights direct with the hotel for the conference I attended and one night through Expedia. I received a promotion via email on upgrading my room for an additional cost. I was sent an email confirmation […] approving the upgraded room and rate for all nights. I also called to confirm the upgrade and to reserve a roll away and would pay the extra $25 for this. At check in they confirmed the upgraded room at the price agreed and a roll away bed but the room was not cleaned. When I checked back in just 2 hours later (2pm), they gave the room to someone else and said all the roll away's are out. I asked for the manager Katie and she confirmed the agreed price and terms for the upgrade and roll away and said "sorry" we gave to someone else. They would not provide any other options or solutions for their confirmed mistake. I will not recommend this chain any longer solely based on the 'I do not care about you" attitude and solution given even after they admitted that this was their internal issue and mistake. For $400+/ night stay- I will spend my money on the other 200 options in NYC that would appreciate my business. Also, we will be removing this option at my corporation as "recommended" since I am not the first to complain. We also will not have the conference at this location next year due to the multiple complaints. Read moreGenuine Expedia guest review
"Fantastic hotel with Great location & service"
I stayed 2 weeks in this Hotel and the experience was amazing. The location is simply perfect since you can walk to any of the most important and iconic attractions. The hotel is very beautiful and the staff is extremely educated and collaborative. The concierge service is probably one of the best I've ever experienced, their recommendations on places, […] restaurants, is sharp and great. Also I was with my daughter and a baby and they were very special with them (even gave them a W Teddy Bear). I definitely would come back and stay in this hotel again because it has everything you need. Also the last day I forgot some things on the safe and they sent me those to my country. Read moreGenuine Expedia guest review
My only complaint was that the lighting in our room was insufficient.Genuine Hotels.com guest review
"Rooms too small"
My 6'3" husband had to duck under the tv to get into bed !! I was expecting something a little larger and more luxurious slso. The air conditioning unit also sounded like a airplane taking off every time it went on!! No sleep at allGenuine Hotels.com guest review
Great location,very friendly staff,room a little small but ok for a few nightsGenuine Hotels.com guest review
Stuck on the third floor in a tiny room where the bed looked like it was for one person when we specifically asked for two. Seemed to be unclean and unkempt and the price for room service and a few small things from the bar were absolutely excessive for the level of quality. Not staying here again unless I'm guaranteed a much better room.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )