"Hotel needs an upgrade"
The room was clean but the bathroom tub was clogged as the water will not going through the drain. We asked for a non-smoking room and somehow the room smell smoky. Hotel didn't have an indoor pool just an outdoor. Breakfast variety was really good.Genuine Hotels.com guest review
My husband and I spent 2 nights here. It was very clean and neat. The staff was friendly and very helpful. We arrived a few hours earlier than check and we were able to enter the room and relax a for a bit before we started our day in Cleveland. This was great to have a chance to relax after a long drive . You also have the choice of a hot breakfast […] or a cold breakfast if you could not find something you wanted you had a problem. This hotel was wonderful I would stay here again and I have already referred friends to stay here.Thank you to the staff for giving me a great experience in Ohio. Read moreGenuine Hotels.com guest review
"Comfortable and clean. Would stay there again!"
Not sure why anyone would complain about this hotel I guess you can't please everyone. We found it clean and comfortable and the staff was very friendly. The breakfast was also really good. The hotel is not brand new so the furniture and carpet is a little worn but nothing to interfere with a pleasant stay.Genuine Expedia guest review
"Great hotel for the value"
Great continental breakfast, excellent and friendly staff. The rooms were a bit dated and in need of touchups but there was also a wireless router in my room which helped immensely with connectivity. The food options for dinner near the hotel were a bit limited.Genuine Expedia guest review
"Friendly service and nice room"
The hotel was convenient to the airport and provided a 1 a.m. shuttle service from the airport to the hotel.Genuine Hotels.com guest review
"Good stopping spot"
Served our purpose nicely. Came to Cleveland to see Rock & Roll Hall of Fame and visit old neighborhoods in Lakewood. Close to highway, which was good. No noise from airport proximity. Front desk staff were friendly.Lobby could use updating. Breakfast area seemed a bit small, but breakfast was quite good.Genuine Hotels.com guest review
"Nice hotel, rude front desk staff"
We arrived to the hotel 10 minutes prior to allowed check in time. The front desk staff was extremly rude, very aggrivated that we wanted to check in early. She was very verbal in letting us know how unhappy she was that we were there while she was trying to finish her shift. Her coworker looked very embarrased and tried to make things right but the […] damage was done. I was not impressed at all. Read moreGenuine Expedia guest review
"Excellent Hotel value"
The hotel was clean and comfortable. Staff were courteous and helpful. This was good value for money. Breakfast was tasty and easily available. I would definitely stay there againGenuine Expedia guest review
"Meeting business people and friends"
It was good. However, some of the service was perfunctory in our opinion. Also, it would be nice to have a liner curtain in the window of the room.(lets light in when the heavy curtain in open but is more discreet.)Genuine Hotels.com guest review
"great hotel for business if on a budget"
great value for money and rooms extremely spacious plus free shuttle to airport staff were very helpful and freindlyGenuine Expedia guest review
Our rooms were absolutely filthy... Sheets looked like they had blood stains on them, our airconditioning didnt work in 1 room, dirty towels on the floor in the other. It sufficed for a 1 night stay, but I will never be going back!Genuine Hotels.com guest review
"Where is the COMFORT?"
The hotel was seemed nice as you walked into the lobby. However once I got to the my room which was an upgraded king size bed room. The room didn't have a refrigerator, the room was haphazardly arranged with minimal updates from the 80s-90s. The hotel staff however was extremely friendly despite my current opinion of the room and lack there of. Upon […] arrival I was extremely disappointed at the room given the price and the "upgraded" spin up. Then after further inspection there is only one ice machine in the whole hotel. Being I was traveling with my four year old daughter I critique a little harder than when by myself. But the rooms air conditioning was out, even if it would have worked the directional vents on it were broken so it would have blown straight up the into the window instead in the direction of the rest of the room. Due to no refrigerator I could not store the drinks I had bought for my daughter so I had to get another ice bucket to fill it with ice for the mean time. When I reported my air condition issue I was sent the shuttle driver who seemed to extremely nice however due to the lack of maintenance experience he could only apologize for the inconvenience and brought me a box fan since I did have my daughter with me, which was greatly appreciated. However before using the box fan I had to thoroughly clean it so the caked and matted dust, dirt, and grime wouldn't get everywhere when it began to oscillate. SO OVERALL GREAT STAFF, HORRIBLE ROOMS. Read moreGenuine Expedia guest review
5 TV channels No internet Noisy Not recommendedGenuine Expedia guest review
"Excellent place to stay for Park, Sleep, Fly.... from Cleveland airport!"
03/18/15 sombrero6 Ohio
We had an excellent overnight stay at this Comfort Inn. We used the Park, Sleep Fly arrangements and this worked perfectly. We were able to park our car there while we were on a 7 day cruise for only the price of the hotel room....very satisfied with this! The staff , from check-in to shuttle transport were great. Breakfast was included which was more than enough to fill us. Upon returning from our cruise, all it took was a phone call and within 5 minutes they were there at the airport to pick us up and return us to our car. I would definitely recommend this hotel! Also this place was clean and quiet!
"Awful check in experience!!!! RUDE and nasty desk clerk!!!!!!!"
02/22/15 Ed M
I was at the hotel for a business meeting in one of their meeting rooms. I had spoken to the morning front desk clerk (Kind and helpful) and had questioned whether or not guest rooms would be available if I decided to get a room after the meeting. She informed me that she had plenty of rooms available and a special corporate rate was available for me. Unfortunately my meeting ran longer than I had anticipated and I missed the shift change. The 2nd shift clerk was beyond rude. Very demeaning & disrespectful. I was left to think that she was just racist, since I watched her check in the couple before me in a pleasant manner. Not only did I have a difficult time getting a room reservation, I requested a handicap accessible room. I was told there was none available, which if that was indeed the case, I understood. However, she then gave me a room on the 2nd floor at the furthest possible point from the elevator. I can assume that was my payback for inconveniencing her day with my presence. Room was clean and comfortable. Breakfast was ok. Fortunately, that same sweet clerk that I dealt with the morning prior was there upon my checkout. She (Katherine) lent a sympathetic ear and apologized for my displeasure. I can personally say that I will never visit this Comfort Inn again. I will do my very best to make sure that our union never uses the meeting space or guest rooms ever again. Management seriously needs to look into the customer service aspect of their business.
"BETTER THAN EXPECTED"
02/15/15 rrgeorgia Valdosta, Georgia
We recently stayed here and the room was very clean, the bed and pillows were so comfortable we slept great. The staff was also very friendly and helpful. Everyone was very polite and we would recommend staying here
01/06/15 FlyGirl1118 Cleveland, Ohio
I stay at this hotel about once a month for business. Two miles to Cleveland Hopkins airport with 24 hour complimentary shuttle. This is a mid scale hotel that is very clean and comfortable beds. Everything always works in the rooms with free wifi. There is a simple hot breakfast from 6am tilll9 am. The staff is always friendly and accomadating! Always a great stay!
11/13/14 Murmist Green Island, NY
Price wise the hotel was on the low end for cost so I wasn't expecting much, just a place to crash for a couple of night on either end of my trip. The shuttle service was great and Mike, the driver, was very accomodating. Checkin with Natalie was very smooth. The appearance was what I expected, a little outdated, but very clean. Breakfast in the morning was simple, cereal, mffins, etc. Coffee was pretty good. The biggest surprise was how comfortable the beds were. I had a great night's sleep, which doesn't always happen when I travel. The hotel is getting ready to do some renovations which I look forward to seeing.
"Nice Perks, Friendly Staff, & a Good Place to Sleep After a Long Flight!"
11/03/14 RebelTraveler07 Las Vegas, Nevada
Just needed a place to sleep after a long, late flight into Cleveland (before the family visit began on the other side of town the next day). Truth be told, the Comfort Inn was the best part of the trip! Kudos for the free van rides to & from the airport & the evening driver was cordial enough to drive us to a nearby store for some beer & snacks (since most restaurants nearby were closed)...Room was comfortable w/a microwave & refrigerator, along w/okay toiletries. Front desk was oh so cordial & welcoming--& gave us an extra half hour to check out the next day. Sorry I didn't get the young man's name who drove us to the hotel and to the store, but he was definitely a customer service superstar who was very personable. Breakfast hit the spot in the morning & the coffee got me going. No complaints to report: Reasonable rates, comfortable accommodations, & outstanding customer service.
"Great place to stay for the Crowne Classic"
10/12/14 LWW2014 Walworth, New York
I stayed at this motel twice for the Crowne Classic Dog show in December. It's very clean, Beds are very comfortable, they have a nice hot free breakfast and have a reduced rated for,the dog show. The deluxe king has a microwave and fridge. Wifi works great and there are a lot of plugs.
"Great Value Near The Airport"
10/11/14 Gerald M Langhorne, Pennsylvania
Needed a place near the airport. This was as good as you can expect for the money. Took advantage of the airport shuttle service. I may also mention they went out of their way and called me when I was signed in for pick up that morning. The clock was a few minutes behind and I didn't notice. They went the extra mile here most would just pass it over. The price was also very good for all this clean, safe and quite location.
"Clean, comfortable & a great price:)"
10/10/14 Debbie F Kingsford, Michigan
We recently stayed here and the room was very clean, the bed and pillows were so comfortable we slept great. The service was also very good, we had to return a car to the airport and Joe the shuttle guy let us follow him to the airport and brought us back to the hotel. Everyone was very polite and we would recommend staying here:)
"Great value for overnight stay for airport departure"
10/02/14 OHtravlr Kenton, Ohio
We had an early departure from the airport and wanted a place that offered parking for our trip. This hotel was great. Some of the reviews had said they weren't impressed with the facility but we found it to be perfect for our needs. My only complaint would be the air conditioning in the room didn't seem to be working, but because it was late and we were only staying one night it was okay. The hotel was clean, check in prompt, room was perfect, transportation to the airport was quick and easy. We left early in the morning and the hot breakfast wasn't quite ready, but the clerk was fine with us eating anything that was ready which was great since we had a long morning of travel. When we returned though from our trip we had to call the hotel to tell them we were ready for pick up and that took a very long time which was disappointing, but it was fine and we would stay here again if we were travelling through Cleveland airport.
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