Hotel is in a handy location, short walk to the action on 6th street. Other than that it's just adequate - given the price I was expecting better. Bathroom was small and not too clean when I checked in, but once the maids did their thing it was fine. Even the bed wasn't too comfortable. For $100/night it would be fine but for $300? Not worth it.Genuine Expedia guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center We sincerely apologize for the cleanliness issue you mentioned. Thank you for bringing this to our attention and giving us the opportunity to make this right. We hope to see you back in the future and take advantage of our location and to be served by our hospitality professionals. Best Regards, Blake Doran General Manager
I stayed here after riding in the BP MS 150. I chose this hotel for 2 reasons: the location, and the hot tub (after riding over 150 miles all I wanted to do is soak in a hot tub). Location was great. Just a block away from some great bars and restaurants. The hot tub, big disappointment. The water was more of a luke warm and the jets wouldn't work. […] I also didn't like that there wasn't breakfast included. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center Thank you for your 4 STAR review and we appreciate your loyalty! In regards to the hot tub, we have a heated pool year round and there is not a hut tub at our hotel. I deeply apologize for the confusion about having a hot tub and we hope to see you back soon to enjoy our heated pool year round. Best Regards, Blake Doran General Manager
VERY disappointed with this hotel. Arrived to find they had "overextended" themselves and no longer had a room available for us even thought we had a reservation with conf #. They sent us to a Holiday Inn 6 miles away. The whole reason we booked this hotel was because it was within walking distance from the Convention Center (where our work convention […] was) and we could walk around downtown/sixth street after our work convention. Well that was ruined when we had to drive 6 miles to our new hotel. The Hilton had a room for us the second night, but Valet was horribly unorganized and took FOREVER to get our vehicles. The staff was friendly and did their best to accommodate us and be sure everything went perfectly after, but that should NEVER have happened. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center We sincerely apologize for relocating you to another hotel. We feel terrible and truly wished that we would have not impacted your stay this way. You are so important to us and we value your busines! We will do everything to make this right to ensure you are 100% satisfied with us! Thank you for giving us the opportunity to make this right . At your service, Blake Doran General Manager
This was a nice hotel in a great location for navigating downtown Austin. The breakfast was delicious and the staff were very friendly. My only complaint was the parking situation. They require you to valet to park your car there, but were not prepared for the rush of people leaving at check out time on Sunday.Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center Thank you for your review and outstanding comments about our hotel and team! We look forward to your future stay! At your service, Blake Doran General Manager
"Not worth the money"
I've have better motel rooms. I had to call to have housekeeping come clean the room on my second day because they never showed. Tiny pool and area. You have to pay $30 a night for parking. Overall dissatified.Genuine Expedia guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center We sincerely apologize for you having to contact housekeeping to service your room the 2nd day. I have personally addressed this with our Executive Housekeeper and team to make this right. The cost of parking exists in the entire downtown market becuase of all the limitations of availability. Our price is lower than 95% of the hotels in downtown to ensure you are getting the best price in the market. Thank you again for your feedback and assisting us to improve our services for you on all future stays.
"SXSW one day stay"
I stayed the last day because I got a cheap rate over Expedia last minute deals. The hotel is really great, the location is probably one of the best (because you are right by the highway if you need to get out of downtown fast it's very well located).Genuine Expedia guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center Thank you for your outstanding comments in regards to our location and we appreciate your business! We look forward to your future stay! At your service, Blake Doran General Manager
"Very convenient to SXSWEdu!"
I made a last minute decision to attend SXSWEdu, booking the hotel about a month prior. Great location. Super restaurant--try the omelets! Amazing views from the bar! I highly recommend it!Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center Thank you for your 4 STAR review adnd we were pleased to hear that you had an exceptional experience and had the opportunity to join us for breakfast with the best view in Austin, TX! We cannot wait to see you back soon! At your service, Blake Doran General Manager
Excellent location! Right at the beginning of 6th Street. Hotel staff were extremely accommodating, esp. to checking out (very!) late. The pool is tiny, very deceptive to the pictures. Never ate at the hotel. Overall 4 out of 5 rating.Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center Thank you for your 4 STAR review and providing such great feedback on our location and the excellent service we provide! Our team takes tremendous pride in providing superior service to you each and every time you stay with us to create extraordinary experiences. In regards to our pool, we have converted it to a large hot tub that operates at /above 100 degrees so that our guest enjoy a relaxing experience during the cooler weather. Thank you again for booking your stay with us and we appreciate your business! At your service, Blake Doran General Manager
I would like to say that my wife and I had an excellent stay. Michelle at the front desk was so helpful and when our room was not ready she did everything possible to make us comfortable. in all we will be staying again when the time comes. also thank-you for the birthday wish for my wife.Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center Thank you Mark for your 5 STAR review and I truly appreciate your outstanding comment about Michaelle, our Night Manager! We are here at your service and if there is anything we can do to for your future visits, please let us know. Have a great week! At your service, Blake Doran General Manager
"Perfect Reasonably Priced Hotel on 6th Street!"
Took my boyfriend for his birthday and we absolutely loved it! the hotel is located in a convenient spot near most of the popular restaurant and bars. The room was a comfortable temperature, clean and quiet. I was scared after reading the reviews that it would be loud due to its location, this wasn't the case. PARKING is such a headache in the area, […] the overnight $30 parking was worth it, with all of the pedestrians and one way streets you end up wasting about that much in gas anyways.. valet guys and the lobby staff were really friendly and helpful. definitely staying here again next trip to austin Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center Thank you for your 5 STAR review from your most recent stay with us. We truly thank you for your outstanding comments and look forward to your future stay with us. Blake Doran General Manager
"GM inability to address customer service issues"
Ants in the bath tub asked GM to address it and he did not, employee walks into room without knocking. Girl friend was embarrassed. Checked out early. I expect to get my full refund!!Genuine Expedia guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center We sincerely apologize for this situation occuring during your most recent stay with us. I was not aware of this situation until your review was posted and i can assure you that i I would have addressed this immediatly and resolved to your 100% satisfaction. Please allow us the opportunity to make this right and be at your service on your next visit to Austin, TX. Thank you again for letting us know about your experience so we can continue to improve our services and products for you and all of our guest. Blake Doran General Manager
Nicely located downtown, very convenient.Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center Thank you for your 4 STAR review and we appreciate your business and loyalty. We look forward to seing you back soon and we cannot wait to be at your service! Blake Doran General Manager
"Not worth the money"
The room was dated looking. The bed was firm. The fridge buzzed all night (would stop for awhile when I pushed it). the front desk told me I couldn't ask for a late checkout the night before, that I would have to come down in the morning to ask for it. Overall, it was an $89 room, for $300.Genuine Expedia guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center Thank you for your review from you most recent stay with us and we sincerely apologize for the the condition experience you had and I personally want to thank you for bringing this to our attention. We are replacing all of our beds with the new Hilton suite dream beds and will be going through a complete refresh in our guest rooms in 2015 to improve our products for you. Blake Doran General Manager
"Great! Wonderful hotel in a great location."
Great! Wonderful Hotel. Good staff good food great rooms.Genuine Expedia guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center Thank you for your outstanding 5 STAR review from your! We appreciate your wonderful comments in regards to our staff and amenities offered to you. We look forward to seeing you back soon! Blake Doran General Manager
"Near Bass Concert Hall"
Bed was not comfortable, too firm, did not sleep well at all. Only 1 cup coffee in room, had to go to reception for more, 10 floors away. Valet parking fee of $30 per night is too high.Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center Hello Jeff. Thank you for your feedback regarding our beds, coffee cups and valet. I have asked our Front Desk Manager to review how to adjust the Garden Sleep System beds with all guests as they check-in. I hope you'll visit us again and give us the opportunity to show you how to make your bed softer at night.
"Could have been better."
Hotel was okay. I didn't appreciate being followed to my room when I brought in groceries from whole foods. Maybe he thought it was "party supplies" because they have a "zero party policy", but I'm not doing much with cheesecake and orange juice. Foyer on floor was disgusting. Maids were every loud.Genuine Expedia guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center Thank you for your review and feedback provided and I will personally address your concerns to our entire team so that we make immediate improvements to ensure your are 100% satisfied with you future stays! Blake Doran General Manager
"Very disappointing experience"
We paid well for our room for a four day stay and every aspect of the hotel was a disappoint. The pool/hot tub is a joke and looked unattended. The 18th floor restaurant that they advertise so much about was barely a deli. Sure it was on the 18th floor and had a view, but at 730 PM ON A FRIDAY NIGHT they had the lights off and the chairs on the tables […] to 90% of the restaurant (not a holiday weekend either). So we took a table over by the bar, which was the only open part. There was ONE server/bartender trying to do everything herself. The menu was nothing more than a very very FEW choices of bar food that you would find in a hole in the wall. We ordered sandwiches and they brought us tiny SINGLE USE ketchup/mustard bottles. I swear to god I am not making this up. What was advertised as a nice luxurious 18th floor dining experience actually felt like we were eating at the airport! The bed in the room was uncomfortable and lopsided. The advertised adjustable dials for comfort setting did nothing and appeared broken. The bathroom was tiny, and the walls/floors were poorly painted, worn, and in disrepair and not at all what I expected from a downtown Hilton hotel. The room was NOT as advertised! Read moreGenuine Expedia guest review
"Not worth it."
Hotel employees were very rude, room was unmaintained.Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center Thank you for your feedback.
Everything about our stay was excellent. The only down side I could see was that the only parking available was valet parking for 28 bucks a night.Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center Thank you for commenting on your excellent stay and we look forward to seeing you return soon! At your service, Blake Doran General Manager
"Nice Hotel in a Terrible Location"
This is a nice hotel but way too close to the highway. The road noise was unbearable even on the 11th floor. After two nights I switched rooms to be further from the highway and that was better but not great. The two blocks from this hotel to the Convention Center are pretty dicey.Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center Thank you for your online review! Our location does have both pros and cons but in regards to the cons - every hotel in downtown will experience noise due to our unique city vibe and population in the downtown area. We are in th e process of approving new sound proof multi plane windows to reduce the highway noise you have mentioned. In regards to your comment about the 2 blocks between the Austin Convention Center - the City of Austin is completing the Waller Creek Project which is enhancing the image and quality of this specific area. We will have a miniature version of the San Antonio River Walk running directly adjacent to our hotel. Thank you again for your review as this gives us the opportunity to continue to improve our products and services for you! At your service, Blake Doran General Manager
Overall I thought the location was great. I did have an issue with the taxi service that resulted in an awkward experience. Also, the hotel wanted to charge for incidentals onsite, which should've been included in the total price paid on hotels.com. When you travel for business hotel, etc. may require approval ahead of time and if charges are added […] onsite the employee has to use their money. I mention it because it's happened twice in another state with another Garden Inn, so hopefully it gets resolved. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center Thank you for your review. We appreciate your feedback and comment in regards to our great location! Hotels.com is not able to include the incidentals in their pre-paid agreement with Hilton Hotels. We are responsible for collecting a method of payment for incidentals for all guest because we have valet parking, full restaurant and bar, the corner pantry, etc. thank you again for selecting our hotel for your stay and we look forward to seeign you soon! At your service, Blake Doran General Manager
"This is a fine hotel."
This is a separate hotel from the Hilton two blocks away. This one does not adjoin the convention center nor does it have convention facilities. The breakfasts are fine. I suggest parking your car cheaper across the street in the city parking building. IT was difficult to find the lobby and I had to circle around the building.Genuine Expedia guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center Thank you for selecting our hotel for your visit to Austin. Come back and see us and our breakfast team is ready to be at your service! Best Regards, Blake Doran General Manager
Beautiful hotel but our stay was ruined by the rudeness and lack of professionalism shown by Julie at the front desk. We will not return and do not recommend this hotel. Still awaiting a call back regarding or situation after a whole week. Very unpleasant experience. Julie and unconcerned management are to blame. Don't waste your money.Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center I have reviewed your feedback with Julie and am well aware of the details of your attempt to check-in to a registered guest's room without being a registered yourself. As you might imagine, we take security very seriously and cannot give out keycards to unregistered guests. Thank you for your understanding.
"Hidden costs and sub par rooms"
The hotel is a valet only hotel, with parking costing $28/night. No nearby street parking, and this is a big unexpected increase to the daily cost. My first room faced to the interior of the building with no windows to the outside. The interior window did not have any sort of shade to shut out the lights outside the room that are on all day and night. The […] staff were quite pleasant and responsive. I will not return to this hotel. Read moreGenuine Expedia guest review
"For Average Hotel it is good, but for a Hilton..."
-The Hotel is clean and has a great view, The staff is nice and friendly and that is it! If the hotel was holding any other flag but Hilton, we could consider the it was more than average. However when you stay in Hotel that belongs to Hilton Chain, the minimum that you expect is to be able to wake up any time you want and ask for a food in your room. […] But not here. I tried to order a calamari and soup at 1pm and the kitchen was closed! Opening only 5pm!!! this is unacceptable, and other thing, the parking cost $28.00 +tax, so if you look the price, dont forget to add 30usd/day. Well, in my point of view it is an average hotel, with a good view. Read moreGenuine Expedia guest review
"Good, but not perfect"
My experience with Hilton has always been top notch, so maybe I'm being too picky with how I felt during our stay. The people were nice and friendly at the front desk. The people in the restaurant, not so much. The restaurant manager with a little snippy when my girlfriend asked for silverware because he had brought some already, but he brought 2 not […] 3. When I asked for water, the server sighed and rolled her eyes at me. The food was not worth $12, but the convenience of a full breakfast buffet is there if you want it. The room was nice and clean, but the sheets seemed very small for that bed size and by the morning the bed cover had complete come off the bed and we were both sleeping on the mattress top. The commode sounded like a jet engine and woke us up whenever it flushed. The staff was nice enough to get us a roll out bed within minutes of requesting it at check in. The price special made me get the room, but for $20-30 more I could have stayed in another surrounding hotel, and maybe will. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center Thank you for your review from your past stay with us! I truly appreicate your excellent comments about our front desk team and I can assure you that our team is here to serve you. I sincerely apologize for the lack of service you recieved dining with us in 18 Over Austin for breakfast and I have personllay addressed this with our Food & Beverage Director and breakfast team. The F&B team is now in the top 15% of our HGI Brand in service and continues to improve our guest experiences! I would love to see you back and experience our outstanding team and how focused they are on delivering a extraordinary experience! Thank you again for providing great feedback and I look forward to seeing you soon! At your service, Blake Doran General Manager
"Located downtown Austin, expensive parking"
The location was perfect, few minutes from the famous 6th street, but I was surprised by the expensive parking not included in the hotel rate. The room was very clean and comfortable, with a great view.Genuine Expedia guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center Thank you for commenting on our great location and clean /comfortable rooms! The view is amazing and come join us on 18 for breakfast on your next visit to Austin.
Getting there was a cinch, room was awesome, customer service awesome, location awesome.. Parking a bit off the top but all in all Superb!Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center We are at your service and truly appreciate your review and outstanding comments!
Steven and Utku (spelling may be off) were amazing.Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center Thank you.
clean courteous and reasonable rateGenuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center Thank you.
"No free parking"
No free parkingGenuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center Thank you for your review. Free parking is not available in downtown but we are always comparing our pricing within the city to ensure we offer the best price in town.
I enjoyed every part of this stay. Room was comfortable, breakfast was great, and friendly staff. The only thing that I was not happy with was the fact that when I received my bill in the morning they had charged me an extra $30.00 for parking. Not that big of a deal but its the principle behind it. If y'all are going to charge people to park at a Hotel […] where I am already paying $200+ for my room, it would be nice to know that there are additional charges. It's like those annoying hidden fees that businesses fail to tell you about. Read moreGenuine Expedia guest review
Nice clean hotel, staff was amazing but the bed was the most uncomfortable bed I've ever slept in!! Pillows hard, bed hard.... If they changed the mattress and pillows the hotel would be awesomeGenuine Expedia guest review
It was such a pleasant stay. It was close to many attractions and restaurants. Staff was helpful. A staff member , Felicity, in the breakfast room was so nice and always smiling. She always remembered our names and always did an outstanding job. The valet staff was also very nice and always ask us about our day.Genuine Expedia guest review
"Breakfast, shower head only good items."
Located at end of popular cafe/bar street downtown; a good walk to the center of the area though. Rather pricey for motel atmosphere of room overlooking noisy freeway. Good shower head water pressure though. Parking, hotel rooms in single building unit. Disappointed with mediocre experience.Genuine Hotels.com guest review
"Great staff reasonable location"
Inside courtyard room less than desire able. It was like an inside room on a cruise. Parking was higher than anticipated . Friendliness of the staff made up for this wonderful breakfast buffet.Genuine Expedia guest review
Only parking at the hotel was $28.00 per day, that was a surprise.StGenuine Expedia guest review
"A fine downtown option"
I stayed at the Hilton Garden Inn over the weekend of the Austin City Limits Festival for its convenience to Zilker Park. I found the facilities to be very comfortable, staff super friendly and attentive. The valet crew is especially warm, engaging, and efficient. I was disappointed by my room's view, however; I didn't realize the "garden" part of […] the hotel's name means most rooms are going to overlook an indoor courtyard, not outside. It's a lovely courtyard, but it was an inconvenience and a bit disconcerting to not know what the weather was like in the morning. Perhaps more than that, I was just plain hoping to be able to look out over downtown Austin. Also, there is no airport shuttle. Overall pleasing experience, and I might stay again if I could be assured a room with a real view. Read moreGenuine Expedia guest review
"Good, easy stay"
The front desk people were very courteous and eager to serve.Genuine Expedia guest review
It was phenomenalGenuine Hotels.com guest review
"If you will be using cabs DO NOT STAY HERE!!!!!"
The room was a normal Hilton room. The bed was very comfortable. However if you are walking and taking cabs do not stay here. not a great area to walk from. If you need a cab forget it. Cabs were an issue the 5 days we were there. the morning we left it took 45 min for them to get a cab there. This is not New York. The other hotels had cabs lined up […] out front. For whatever reason they do not service this downtown hotel. The staff was not helpful in correcting this issue. they just kept saying one will be here in 5 min. It was not a big deal to them that we were now looking at missing our flight. Again this went on for 45 min. This was not a busy morning. I would not use this hotel again. To many others in the area including a Hilton and a Hampton. Again both with Cabs sitting out front 24/7 Read moreGenuine Hotels.com guest review
Room was fresh smelling and cleanGenuine Hotels.com guest review
Very nice hotel, excellent ubication, good breakfast.Genuine Expedia guest review
The hotel is really nice. Clean rooms, nice service, but the valet stole all the silver change out of my car and a couple is dollar bills. Don't leave any loose change in your car. What makes it even worst is that we were tipping valet and they still stole from me. Other than that, I really like the location of the hotel.Genuine Hotels.com guest review
"God Location for Walking"
The hotel is very pleasant and quiet and is in a great location if you're willing to walk just a few blocks to the Convention Center or the Sixth St. Clubs. Breakfast was excellent and the restaurant has very nice views of the city. I'd easily stay there again.Genuine Hotels.com guest review
"Good location, excellent breakfast!"
The restaurant is on the top floor, offered a really good cooked breakfast with cheerful staff. Very pleasant stay. The staff was really kind and helpful with every need. I would stay here again.Genuine Hotels.com guest review
"Kind hotel staff but lacking quality"
I've stayed at this hotel before and was very very happy. However, it's been a few years and this time was different. The valet service was fantastic, prompt and kind. When checking in/out, they were ok but not overly kind. My room was a disappointment. I paid for a city view and didn't receive that. I heard a loud base noise ALL NIGHT LONG. And my […] door wouldn't lock from the outside if I didn't jiggle the knob a bit so I was normally a little concern about what I left in the room. Sadly, I wouldn't go back if I knew I was going to have the same experience Read moreGenuine Hotels.com guest review
"The rooms did not smell good at all"
The rooms had a really bad smell and I changed the room twice. The room felt as if they have not been cleaned regularly.Genuine Expedia guest review
"Great Service, other than Housekeeping"
Wonderful location and a great hotel. Everyone was very friendly and helpful. The only issue we had was with housekeeping. The first day they forgot to give us new washclothes or a bath mat. The second day we told them we just needed new towels and such but they didn't have to make beds as we were in and out of room. Just pick up. They gave us new towels […] and wash clothes (still no bath mat) but didn't pick up pile of dirty towels or garbage and didn't replace toilet paper. Kind of disgusting but we blamed it on language barrier and misunderstanding. Other than that, hotel and staff were amazing. Would go back again. Read moreGenuine Hotels.com guest review
"Pool picture is very deceiving"
Overall, the hotel is nice. The valet area is very small can get very congested if it's a busy time (ex. around check-in) or if they are hosting a private event (ex. there was a wedding Saturday night so it was extremely crowded and we had to just sit in our cars for a little while until it was cleared out). It's not a huge deal, but if you're in a […] rush to get somewhere, it might be. When booking this hotel, not only were we comparing rates/location but also wanted someplace that had a nice pool. The pictures show a very cool waterfall/pool area. Well, just be aware that what you see in the picture is the absolute only pool space. There is no "pool" to swim around in. It's basically a small square (3-4 feet deep) where the waterfall is. They also do not have any lounge chairs to lay out. They do have 2 small tables/chairs out there but the area is very small so it gets crowded extremely quickly. Aside from the disappointment of the pool area, the rest of the hotel is pretty decent/nice. The staff was very friendly and the hotel was fairly clean. Read moreGenuine Hotels.com guest review
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