All hotels in Austin, Texas, United States of America
1 room, 2 adults
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500 N Interstate 35, Austin, TX, 78701, United States of America, ‏‎855-239-9477
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4.0 / 5Excellent

Score breakdown (from 483 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.2
  • Comfort
    4.1
  • Condition
    4.1
  • Neighborhood
    4.1
5.0 / 5Outstanding
"Austin Trip."
Nice hotel with great service. Too close to the freeway.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Alton, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. Sincerely, Blake Doran General Manager
2 night business trip Feb 9, 2015
Alton
US
5.0 / 5Outstanding
"Fantastic Location"
I stayed at this hotel due to its proximity to the conference I was attending. Location was great - close to 6th street and Rainey District.
Genuine Expedia guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear DCtoChicago, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. Best Regards, Blake Doran General Manager
Other trip Feb 13, 2015
Lauren
US
4.0 / 5Excellent
"Good but no parking"
My overall stay was comfortable, however, I am not happy with the fact that they don't have free parking.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Valued Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with our parking amenity. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future. You Can Count On Us. Guaranteed. Best Regards, Blake Doran General Manager
3 night business trip Feb 7, 2015
A Traveler
US
3.0 / 5Good
"Good Location"
Got a smoking room to begin with when we had asked for nonsmoking. After room change there was loud construction type noise in our room that the hotel only offered to give us ear plugs for.
Genuine Expedia guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Valued Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Best Regards, Blake Doran General Manager
Other trip Feb 11, 2015
A Traveler
US
4.0 / 5Excellent
"Decent room"
Valet is mandatory and they charge $30.00
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Valued Guest, We appreciate the opportunity to host your group! Thanks again for your kind words and we really hope to see you the next time you are in the area. At your service, Blake Doran General Manager
1 night trip Jan 31, 2015
A Traveler
US
5.0 / 5Outstanding
"Day trippers"
Spent a nite in Austin . Hotel is close to 6th street and area is safe to walk. Enjoyed breakfast and dining area overlooked Austin , food was delicious and dining area was clean with friendly service. Room was clean with clean bathroom.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Day Trippers, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. Best Regards, Blake Doran General Manager
1 night trip with friends Jan 31, 2015
A Traveler
US
5.0 / 5Outstanding
"Trip UT Austin"
We had to have a lot of taxis called for our short stay, simply because there were so mant things we wanted to do. The staff was always so friendly and helpful. It was a great trip!
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Sheila, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. At your service, Blake Doran General Manager
2 night business trip Jan 29, 2015
Sheila
US
3.0 / 5Good
"EXPENSIVE parking"
I was shocked when I checked in and found out I had no choice but to use the 30 dollar overnight valet service. That came to 90 dollars since 3 different vehicles were used to get there. We all traveled from 3 different cities to celebrate my sons 21st birthday. Now we know.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Anita, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with the cost of valet. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future. You Can Count On Us. Guaranteed. Best Regards, Blake Doran General Manager
1 night family trip Jan 30, 2015
Anita
US
4.0 / 5Excellent
"Good Service"
A good option for downtown, though it is a bit too far from the N. Congress area to call it "walkable" unless you are okay with an extended hike.
Genuine Expedia guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear GJ, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. Best Regards, Blake Doran General Manager
Other trip Jan 28, 2015
GJ
US
4.0 / 5Excellent
"Frat brats"
Everything about the hotel was great except for the 2 rooms on each side of us partying until 3:30 in the morning despite numerous attempts by management to quiet them. I feel there should be some compensation for an very unhappy sleep... Or should I say lack of sleep. I would love to let Hilton know!
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Valued Guest, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. At your service, Blake Doran General Manager
1 night trip with friends Jan 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Great location!"
It was close and convenient to the areas that we wanted to see. Proximity to I35 was also a plus, as we were able to conveniently make a side trip to San Antonio without any trouble.
Genuine Expedia guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Barry, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. At your service, Blake Doran General Manager
Other trip Jan 26, 2015
Barry
US
5.0 / 5Outstanding
"Austin Hilton Garden Inn"
This hotel is well worth the price and located close to all the action.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Jeff, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. At your service, Blake Doran General Manager
2 night business trip Jan 19, 2015
Jeff
US
4.0 / 5Excellent
"Austin"
Great location. Accommodating staff. Kids loved the breakfast buffet.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Rita, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. Best Regards, Blake Doran General Manager
4 night family trip Jan 7, 2015
Rita
US
3.0 / 5Good
"Okay hotel"
It was just a normal hotel for me, the best part was actually the bar area because it has the wrap around window with a nice view of the city.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Alexandria, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. At your service, Blake Doran General Manager
1 night trip with friends Jan 9, 2015
Alexandria
US
4.0 / 5Excellent
Was here for two nights. Great location, relatively easy parking by valet staff. Everyone was considerate and helpful.
Genuine Expedia guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear CW, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. Best Regards, Blake Doran General Manager
Other trip Jan 21, 2015
CW
US
5.0 / 5Outstanding
"Nice hotel"
Traveling thru Austin, selected hotel because have stayed at others and expected a good stay.
Genuine Expedia guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Skip, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. Best Regards, Blake Doran General Manager
Other trip Jan 17, 2015
skip
US
2.0 / 5Fair
"Overpriced and Underwhelmed"
Was supposed to have a king sized bed in the room, received 2 beds in room instead. Parking was $30 per night. The "market" had some medicines and bottled beverages. They had no food beyond candy bars and chips. A $130 cost over $200. The valet drivers had an attitude. Not impressed and won't be returning.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Shaun, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with valet services. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future. You Can Count On Us. Guaranteed. Best Regards, Blake Doran General Manager
1 night business trip Jan 7, 2015
Shaun
US
5.0 / 5Outstanding
"family gettogether"
We always enjoy the stays at the garden inn. Dont get to Austin very often but the location downtown along with the excellent service and food from both the bar and restaurant make it an easy and comfortable place to stay. We enjoyed it very much.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Merlyn, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that our staff was helpful! I will be sure to share your comments with them. I hope you will return should your travels bring you back this way. At your service, Blake Doran General Manager
2 night family trip Jan 10, 2015
merlyn
US
5.0 / 5Outstanding
"Great hotel near Austin's Downtown"
Great hotel near Austin's Downtown. You can walk to the 6th st. There is always good coffe in the morning at the lobby
Genuine Expedia guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Veronica, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. At your service, Blake Doran General Mangaer
Other trip Jan 13, 2015
veronica
US
4.0 / 5Excellent
"Super nice not worth it though"
The total with at check out was 250 when I booked it it was only 120 there were fees for the room which just wasn't worth the price
Genuine Expedia guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Valued Guest, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. Best Regards, Blake Doran General Manager
Other trip Jan 12, 2015
A Traveler
US
4.0 / 5Excellent
"Good value for the price"
Good value for the price
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Valued Guest, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. Best Regards, Blake Doran General Manager
1 night family trip Jan 8, 2015
A Traveler
US
4.0 / 5Excellent
"New Year's Eve on 6th street."
New Year's eve, excellent location, right between 5th and 6th street. Everything within walking distance. Caution: no self parking, valet is $30/ day.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Valued Guest, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. Best Regards, Blake Doran General Manager
2 night trip Dec 31, 2014
A Traveler
US
1.0 / 5Poor
"Bad experience"
I reserved a room next to the convention center with double queen beds. When we arrived at the hotel at 11;00pm they said we don't have anymore rooms with 2 queen beds. I was traveling with 3 little kids so we needed the second bed and because I was traveling with 3 kids I couldn't go and look for another hotel. So basically take that room or nothing. We took the room with 1 king bed and 2 of us had to sleep on the sofa. If I would of known that I would of stayed at home. In top of that the room had a sqeeking noise all night long. That was the worst experience ever. I paid $180+ to be uncomfortable. The experience was bad that I decided to drive100 miles back home and travel for Sunday's event.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Reda, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future. You Can Count On Us. Guaranteed. Best Regards, Blake Doran General Manager
1 night business trip Jan 2, 2015
Reda
US
5.0 / 5Outstanding
"Great!"
Great hotel right next to 6th street. We could walk everywhere. The only setback is that there is a $200 deposit which you may or may not get back depending on the condition you leave your hotel room at the end of your stay
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Nancy, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. In regards to the deposit requirement, it is not for how you leave the condition of the guest room - it is for potential incidentals charged to the guest room from food and beverage, corner pantry, valet, phone calls, internet, etc.If the incidentals do not occur, the additional authorization is released back to your banking finanical institution. We look forward to welcoming you back to our property in the not too distant future. At your service, Blake Doran General Manager
4 night romance trip Dec 30, 2014
Nancy
US
4.0 / 5Excellent
"disappointed in the ambiance"
The Hotel is in a perfect location, close to the main part of Austin and easy access to the freeways. We didn't have any complaints about the service or our room. I did have a problem with the fireplace in the main atrium It didn't work. It was very cold outside, so I was planning on enjoying sitting on one of the comfortable chairs in front of the fireplace, and reading a book while my husband watched football in our room When I complained to the front desk, I was just given the run around. First I was told it didn't work, then when I persisted, I was told it was just for show, it never worked and I wouldn't be able to feel the heat from the chairs anyway. I'm sure amenities like that aren't important to those people who work there, maybe they're just over seen, but is important to your guests. It would of given the hotel a much more inviting feeling and a cozier appearance, especially on such a cold day. Sincerely Sharon Browning
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Sharon, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future. You Can Count On Us. Guaranteed. Best Regards, Blake Doran General Manager
2 night romance trip Dec 27, 2014
Sharon
US
5.0 / 5Outstanding
"Nice view"
The hotel was great. The staff was helpful and the location was convenient. The only negative aspect was we didn't realize the only parking option was $30 a day valet.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Brett, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. Best Regards, Blake Doran General Manager
1 night romance trip Dec 29, 2014
Brette
US
4.0 / 5Excellent
"Austin in less than 24 hours"
Stayed for 1 night, everything was perfect. We could walk to everything, the front desk recommended fantastic restaurants, room was comfortable and had all of the amenities that we needed.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Myrna, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. At your service, Blake Doran General Manager
1 night romance trip Dec 30, 2014
Myrna
US
4.0 / 5Excellent
"Great Staff"
We had a great experience in Austin Texas, Hilton Hotel staff were very friendly and helpful and made us all feel very welcome. Our only complaint was the 30 valet parking, we thought it was a bit high since most places are walking distance we didnt need to use our car at all and we would have been better off self parking.
Genuine Expedia guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Terry, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. At your service, Blake Doran General Manager
Other trip Jan 2, 2015
Terry
US
5.0 / 5Outstanding
"very nice close to the bars and restaurants"
we enjoy the hotel, my kids love it. and very gently people. . very close from capitol.
Genuine Expedia guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Bir, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. Best Regards, Blake Doran General Manager
Other trip Jan 2, 2015
Bir
US
4.0 / 5Excellent
"HiAus"
Valet guys shouldn't be driving off and returning car fast, especially in small short space. Started my experience there with a negative view.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear HiAus, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future. You Can Count On Us. Guaranteed. Best Regards, Blake Doran General Manager
1 night business trip Dec 12, 2014
A Traveler
US
4.0 / 5Excellent
"Great location and mostly friendly staff"
We were at the hotel for two nights. The reception and parking staff were great. We had breakfast included in our stay. The staff at the 18th floor hotel restaurant on 12/30 was SO rude. The hostess and the wait staff looked annoyed, unhappy, and unhelpful. It made me want to avoid another breakfast there. However, the next day (12/31), the hostess and wait staff was completely nice and welcoming! It was a nice change. The service was night and day. The room was average, but the toilet did not flush well. We called for service the first morning we were there. The repair guy seemed to be accustomed to doing this on a regular basis and said the hotel doesn't have a "power" flush or something. So, be aware of potential toilet issues.
Genuine Expedia guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear MD, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with the service provided to you during breakfast. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future. You Can Count On Us. Guaranteed. At your service, Blake Doran General Manager
Other trip Jan 1, 2015
MD
US
4.0 / 5Excellent
"Great Stay"
Great experience over all... just the fact of having to pay for valet parking was not too appealing.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Eduardo, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. At your service, Blake Doran General Manager
1 night family trip Dec 27, 2014
Eduardo
US
4.0 / 5Excellent
"Couple Get Away"
My boyfriend and I stayed here for a long weekend. The hotel was walking distance to 6th Street, so that was a plus.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Nicki, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. Best Regards, Blake Doran General Manager
2 night romance trip Dec 26, 2014
Nicki
US
3.0 / 5Good
"Hotel great"
Hotel was great , but not impressed with valet. When checking out got in my vehicle smelled like smoke and hand black shoe markings on the floor panel.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Maria, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay with Valet. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future. You Can Count On Us. Guaranteed. Best Regards, Blake Doran General Manager
1 night trip Dec 24, 2014
Maria
US
3.0 / 5Good
Hotel location is great but facilities were not what I expected
Genuine Expedia guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Valued Guest, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. Best Regards, Blake Doran General Manager
Other trip Dec 27, 2014
A Traveler
US
4.0 / 5Excellent
"Good hotel"
Great staff and hotel. Food was good in the 18th restaurant. Only negative was the downstairs bar which felt like a seedy club & smelly atmosphere & I left after 5 mins.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Phillip, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with the downstairs bar. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. At your service, Blake Doran General Manager
1 night trip Dec 22, 2014
Phillip
US
1.0 / 5Poor
"Can not recommend this hotel"
Certainly the convenience to downtown the location was good. The price of the room was too high and there were no comforts to speak of. The service was okay. The parking charges were too high. And the price of the breakfast buffet was too high. This should have been included with the price of the room. I seriously can not recommend this hotel.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Alice E, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with the pricing of our hotel. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Best Regards, Blake Doran General Manager
2 night family trip Dec 18, 2014
Alice E
US
5.0 / 5Outstanding
"Good"
Our room was warm all night, despite the air conditioner being set to 68. There was plates from room service left outside of the room next to ours the whole time we were there (7pm-11am). The beds were comfortable. The location of the hotel was amazing. I wasn't aware that this hotel was valet parking only, but it was for the best. I enjoyed the ease of leaving the hotel when we were ready. Each member of staff that we encountered were very friendly.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Valued Guest, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. Best Regards, Blake Doran General Manager
1 night trip with friends Dec 13, 2014
A Traveler
US
2.0 / 5Fair
"Good, but not worth the cost"
It is a decent hotel in a desirable area. However, I don't feel like you are getting your money's worth out of the stay. When I pay this price, I expect an outstanding experience. The staff was good. The room was clean. In a cheaper hotel I would have given them great ratings. The beds were adjustable, but even on the softest setting felt like a rock. The decor was dated and the room and bathroom were a bit small. Parking was an issue. Make sure you give them 20 minutes notice before you need your vehicle. Their garage system is a mess.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear David, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We are very sorry your experience with valet did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future. You Can Count On Us. Guaranteed. Best Regards, Blake Doran General Manager
1 night trip with friends Dec 13, 2014
David
US
4.0 / 5Excellent
"Nice hotel close to downtown"
Clean good size rooms. Few places nearby for a simple breakfast and hotel's restaurant offers only buffet at high price. Bakery around the corner on 6th St. opens at 7 AM and has rolls, croissants and coffee. East side of hotel is about 100 yards away from busy highway. Even though I was on South side, it was rather noisy. If you are a light sleeper, demand room on West side or rooms that face interior courtyard.
Genuine Expedia guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear CJ, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. Best Regards, Blake Doran General Manager
Other trip Dec 15, 2014
CJ
US
4.0 / 5Excellent
"Nice hotel just off 6th street"
We normally cannot afford to stay at this hotel. During UT football season the rooms are priced at twice what we paid in off season. Location is great if you like being downtown, which we do. In same block at street level is the Easy Tiger Bakery and Brewery which is awesome. Lots of outdoor seating and tons of different beers. The hotel is nice. It has an atrium inside. We got an atrium view room. Would have preferred downtown view. Parking in that area is dicey so we used valet service. It was posted $30 a night with in/out privileges. With tax and fees, it was $36. With $2 tips twice, it was $40/night. Ouch! Main entrance is inside parking garage, so no drive up appeal. Weddings were scheduled Fri, Sat and Sunday so limited access to restaurant and bar. No big deal because there are tons of restaurants and bars within walking distance, so we would not have gone to the hotel restaurant anyway. The room was great, and the staff were friendly.
Genuine Expedia guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Dave, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. At your service, Blake Doran General Manager
Other trip Dec 11, 2014
Dave
US
5.0 / 5Outstanding
"Great stay!!"
Great friendly staff. Very clean rooms comfortable bed. Excellent location!!!!!!
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Valued Guest, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. Best Regards, Blake Doran General Manager
1 night romance trip Nov 28, 2014
A Traveler
US
5.0 / 5Outstanding
"excellent hotel"
The room was excellent and so was the staff just how trouble connecting to wifi.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Sam, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. Best Regards, Blake Doran General Manager
2 night family trip Nov 27, 2014
Sam
US
4.0 / 5Excellent
"Good stay."
Our stay was comfortable. We where a bit disappointed that there was no hot tub but that was my bad for assuming all hotels have a hot tub. There was a little bit of confusion over the valet but once it was sorted out the guys where helpful and quick
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Sarah, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. Best Regards, Blake Doran General Manager
2 night family trip Nov 27, 2014
Sarah
US
5.0 / 5Outstanding
"Great Hotel"
Hotel was recently renovated, very nice modern style.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Suzanne, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. At your service, Blake Doran General Manager
1 night family trip Nov 27, 2014
suzanne
US
4.0 / 5Excellent
"Austin Thanksgiving"
The room was satisfactory; but there were no glasses to drink from, only paper cups. Are the walls not insulated? I could hear the party next door snooring. I would appreciate being warned of the expensive valet only service for my vehicle. It is not a wellcoming experience to arrive and be confronted with that situation.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Arthur, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. Best Regards, Blake Doran General Manager
4 night family trip Nov 24, 2014
Arthur Charles
US
5.0 / 5Outstanding
"Very nice place to stay; great service"
see below.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear David, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. At your service, Blake Doran General Manager
3 night business trip Nov 18, 2014
David
US
2.0 / 5Fair
"THEY ARE OUT!!!"
Didn't get the room I paid for so I had to settle for a downgrade. Never even received an apology. I was told I paid one of the online sites, not them directly so there was nothing they could do. Strike one. Tried to charge me for breakfast that I had already paid for. Again, no apology. Strike two. Charged $30 for parking per day on an already overpriced hotel. Strike three. Sorry Hilton Garden Inn. You are out. I will never recommend this hotel as a place to stay. I will, however, make sure everyone knows how dissatisfied I am with your service.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Sean, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future. You Can Count On Us. Guaranteed. Best Regards, Blake Doran General Manager
1 night trip with friends Nov 22, 2014
Sean
US
4.0 / 5Excellent
"nice hotel, great people"
Hotel was great, only complaint would be having to wait in the cold for 30 minutes while the valet tried to jump my "dead jeep"..finally I asked to go up and see what the problem was and it was because they hadn't unset the alarm. So the alarm was killing the ignition. They comped my parking though, nice guys. Will stay there again.
Genuine Hotels.com guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Anthony, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. I sincerely apologize for the valet mistake and I will personally address this with our valet company to improve the overall process of expediting vehicles to our guests. Hope to see you return soon…safe travels. Best Regards, Blake Doran General Manager
1 night trip with friends Nov 14, 2014
anthony
US
2.0 / 5Fair
"Nice location to downtown Austin."
Noise level was unbearable. There is a bar real close that played loud music late into the evening and the sound level was horrid. Will not stay in this location again. Toilet had a leak and our room wasn't cleaned after we returned one evening until we requested that it be cleaned. Restaurant was closed to guests for dinner because of a wedding. No notice of this going on at all and had invited people back for dinner! A simple posting would be great!
Genuine Expedia guest review
Response by Hilton Garden Inn Austin Downtown/Convention Center
Dear Brenda, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with the noise from the music in Austin. and our housekeeping services. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future. You Can Count On Us. Guaranteed. Best Regards, Blake Doran General Manager
Other trip Nov 20, 2014
Brenda
US
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