Crowne Plaza Hartford - Cromwell - Cromwell

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Genuine Hotels.com guest review

The rooms are tiny 160. A night for a postage stamp. The bath is so small u have to strattle the toilet to shut the door. There is a drop ceiling in the shower IN THE SHOWER!! I knocked out two tiles trying to shower. Stepped out of shower burnt my arm on the heat lamp hanging from the drop celing. And get this when I checked in I was asked if I had […] a preference and I replied yes the best you have. I would never stay I'm this hotel and would warn every one that reads this don't waste your money you would be happier sleeping in your car........ Read more

Genuine Hotels.com guest review

Excellent hotel, I will be back again really soon. Worth every dime and employees are excellent and very professional, wish every hotel was like this. Be back soon, thank you

Genuine Hotels.com guest review

The rooms need updating and they do not provide movie rentals. Room service was poor.food toke an hour and served cold.

Genuine Hotels.com guest review

The hotel was clean, had a lovely pool area, had a nice size room for me, my husband and my daughter, and was easy to get to off of the highway

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We stayed there for a trade show. The hotel staff was very friendly and helpful. When we needed a conference room for an unplanned sensitive meeting the hotel staff arrange for access to room within and hour.

Genuine Hotels.com guest review

We had a very pleasant stay. The bed was very comfortable. Conveniently located.

Genuine Expedia guest review

There was no refrigerator in the room and for the money I think we could have stayed at a nicer hotel. However, all of the staff were very friendly!!!

Genuine Hotels.com guest review

Verry accomidating, great food, nice staff

Genuine Hotels.com guest review

AWESOME

Genuine Hotels.com guest review

Staff - attentive / helpful. Room HVAC requires maintenance - very loud.

Genuine Hotels.com guest review

location and service was great

Genuine Hotels.com guest review

lots of action in the room next door -- ah young love

Genuine Hotels.com guest review

From the moment I stepped through the doors, I know the decision to stay at this hotel was the right one. As a full time care taker of my aging parents, my children gifted me a night out to do what I wanted. I chose to stay at the Crown Plaze because it was close by and the amenities were what I was looking for. From the front desk clerk to the gentleman […] who delievered my breakfest, the service, politeness and over all attitude of the staff was unbelievable. In spite of the fact that the Uconn team was there I never heard a thing. It was the perfect respite. I will be returning. Read more

Genuine Hotels.com guest review

The hotel was really terrific. The lobby was inviting...the rooms were clean and the fitness center was pretty good (only thing lacking were headphones and it would've been nice if there were individual tv's on the equipment as opposed to one big TV in the center.

Genuine Hotels.com guest review

The photos online were clearly of only the rooms that have been updated within the past 10 years. The popcorn ceilings and the wallpaper really gave the room an 80s-90s feel. And the ceiling in the bathroom was so low a tall man would not have been able to stand comfortably in there. Given all this, it seemed a bit overpriced. But the staff was friendly […] and helpful. Read more

Genuine Expedia guest review

On arrival I was placed in a room with one bed which is not what I booked! When I asked they said they were booked and that was all they had I never got a call ahead to let me know what to expect and the room was booked back in September I was not happy as I had to spend the night on a roll out cot needless to say it was not a comfortable rest

Genuine Expedia guest review

I was very disappointed when my group of 10 ladies arrived at 10:30 PM after our conference in Hartford, CT and found that the rooms I had reserved were not as requested. I had reserved and paid in advance for three rooms for one night with two double beds each. We ended up with one room with two doubles and two rooms with king sized beds and added […] a rollaway for the third person in each room. What if I had planned on putting four in each room? I also thought breakfast was included but it wasn't and that was another large cost for our ladies. The hotel itself was fine. It was also unprofessional when the employees were talking about other problems while we were being checked in. Read more

Genuine Expedia guest review

We really enjoyed staying at the hotel. It was clean and classic. And the breakfast buffet was excellent. The only complain I may have is the two double beds were full size. It was a bit small for us. But over all it was an excellent hotel and I recommend to book with them.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The rooms need to be updated. Bathroom was small as was the sink and counter area. There was barely enough room to put toiletries. We were very disappointed in what we got for the price of the room

Genuine Expedia guest review

I've stayed here many times over the years while visiting my 3 sons, all of whom attended Wesleyan University. Overall I like this hotel with it's large indoor pool and spa. However the pool could use a little renovation. My biggest complaint is the thin walls. I could hear every word the people in the next room were saying......late into the night. […] During the week, the club floor and it's free continental breakfast are a good value. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Excellent accomodations...will certainly book again!

Genuine Hotels.com guest review

I would rate our stay as above average. The king sized bed was comfortable and the AC worked well. The bathroom was a bit dated but clean. My husband had to tweak the shower control to get it going. The young woman working the desk when we checked in was very pleasant and competent. I think the room was a bit overpriced but it served our purposes well. […] It was in a great location for our needs and close to stores if needed. Read more

Genuine Hotels.com guest review

Nice n relaxing,one caveat,,the coffee machine,was located in the bathroom also the coffee had to be prepared in the bathroom,,what the heck!!!!

Genuine Hotels.com guest review

We really enjoyed this hotel. We were greeted by a hostess and enjoyed complimentary wine and fruit that night. The breakfast was a little light and ended fast but otherwise we will stay there again if we are ever in the area.

Genuine Hotels.com guest review

This hotel isn't anything special, but it's clean and the pool is really lovely. We weren't expecting a 5-star experience, but the hotel delivered and the staff were very friendly and accommodating. Even though there seemed to be several events going on the night we stayed, we never heard a sound. No complaints here.

Genuine Hotels.com guest review

When I arrived at the hotel there were immediate complications and I was treated with little respect. The hotel seemed like a very nice place but one I checked in I felt no one cared about my happiness at all. My room was supposed to be big enough for five but I got a room big enough for one person. I was incredibly upset my entire stay. Also, the pool […] and hot tub are very small. Read more

Genuine Hotels.com guest review

Tub leaked. Had to ask them to move me after they recaulked during my visit. Kitchen closed at 10 - arrived at 10:30 pm and therefore no dinner :( not even a cold sandwhich. Bartender at night was overworked and not pleasant. 15 minutes to just make eye contact and get a glass of wine and a sandwhich ordered. Pool outside and small (too cold to use […] in CT in June). Room felt dated and dingy. I was very disappointed with this as a Crowne Plaza. Read more

Genuine Expedia guest review

Hotel is a bit dated, not bad service was good. Parking is terrible, hotel configuration is very odd. Finding your room could be a walk. Bar was good, hotel food very good as hotel is a banquet center. Drawback is that it is a banquet center, as it causes the parking issue as many people in and out.

Genuine Hotels.com guest review

Huge hotel. Nice bar and restaurant. Nice breakfast.

Genuine Expedia guest review

We stayed here for two nights this past weekend. The staff were very friendly. The pool area was very nice. I did rate this a 2 because there was a musty smell as soon as you entered our floor. Our room was very musty. This smell never went away the whole weekend. The carpets in the rooms were moist, so we had to wear shoes at all times. I would not […] stay here again. Read more

Genuine Hotels.com guest review

a little disappointed with the conditions of the hotel, the pool was gross, in desperate need of a clean. the hotel and rooms are in need of a face lift, definitely not a 4 star hotel as advertised, breakfast in the morning was under staffed and slow.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I had a great experience at this hotel. Note, I only stayed for one day/night. My room was very clean; no odors. The bed sheets, comforter and pillows were so comfy and clean. I didn't like that there was not a fridge in the room as I like to buy my food and keep it fresh, but whatever, its not a 4 or 5 star hotel and the price was right. Very safe […] and clean. I recommended this hotel for business travelers, although anyone will find it rather accommodating. Read more

Genuine Expedia guest review

I'm sure this plce was top-notch in 1991. Now it's just out-dated and musty.

Genuine Hotels.com guest review

The room was super clean and very nice. The only thing we didn't have that was listed was the refrigerator and microwave so I'm glad we didn't plan on it. Other than that our stay was pleasant and our check-in was quick and easy.

Genuine Hotels.com guest review

Was dissappointed with the state of this hotel. Have visited it many times in the past for business, but it is run down and the rooms are dingy. Could use a face lift. The staff is great! Super friendly and helpful!

Genuine Expedia guest review

Second time I have stayed there--I love the ease and location and the staff are always awesome!

Genuine Hotels.com guest review

Very clean, room was very comfortable. Restaurant was nice..

Genuine Hotels.com guest review

First of all, upon arrival we were informed there were no rooms available after booking a week or more in advance. Then they found a handicapped accessible room which I wouldn't consider 'handicapped accessible' if someone really needed the facilities.The upkeep of the hotel was not at its best...broken security door lock, holes in the walls, broken […] trim boards, room telephone buttons didn't work well and when they did the front desk didn't answer 3 times in a row, hotel management did not keep noise under control, very small elevators that felt very unsafe, no fans in the bathrooms, no local information in the room guest information book, parking was hard to find and had to walk quite a distance, no tissues, trash was not emptied on a day-to-day basis.... Would not recommend this hotel unless nothing else were available. Not a pleasureable experience. Read more

Genuine Expedia guest review

On my first night, I was assigned a room on the first floor with a glass door to the parking lot. When the trucks started going by at 5:45AM only 20 feet from my bed, I knew I couldn't stay there another night. Though the hotel was full due to refugees from the state-wide electric outages, the manager found my a very nice, quiet room on the 4th floor. […] The top floor is the club level and has bigger bathrooms and a continental breakfast in the lounge but only on weekdays. It's worth booking the 4th floor even without the breakfast. Read more

Genuine Hotels.com guest review

Although overall the hotel was adequate, we had a list of frustrating grievances: 1) no water or towels in the fitness center and three requests for restocking yielded no results; 2) equipment in fitness center was in poor condition and remained so throughout the stay; 3) we requested a roll away bed which was not included on our reservation. And although […] we repeated the request at check in, the bed was still not delivered when we returned to the hotel late at night, making us wait to go to bed for the evening; 4) Room was not stocked with sufficient number of towels. Three requests on our first morning yielded no response. We finally just went down the hall and took them from the housekeeping staff who apparently were never advised of our problem; 5) pool area had no stock of towels on our first time there, and only a few when we returned the next day. There appeared to be no effort made to restore towels to lounges that had been used and abandoned. We will not return to this hotel. Read more

Genuine Expedia guest review

The power cuts and bad weather had a negative effect on this hotel - I guess it was short on staff. The place could have been a very acceptable hotelunder any other circumstances. The rooms were assigned to guests late adn after hours of waiting, the hotel was crowded and there was not hot water in the morning, the corridors were noisy with kids running […] up and down, the bar was packed (people waiting for their rooms) and we ended up drinking 3 pints before being served dinner...I guess that was a positive effect after all. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This guest did not leave a comment.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review