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  • Crowne Plaza Hartford - Cromwell
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All hotels in Cromwell, Connecticut, United States
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1 room,  2 adults 
Adults Children
Room 1:

Crowne Plaza Hartford - Cromwell - Cromwell

41.603173, -72.700037
3.5 stars
100 Berlin Rd, Cromwell, CT, 06416 United States ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $117
available on 06/24/13
Price Match Guarantee
3.8 79 5

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    Crowne Plaza Hartford - Cromwell
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    1 room,  2 adults 
    Adults Children
    Room 1:

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    Landmarks near Crowne Plaza Hartford - Cromwell

    • Kidcity Children's Museum Hotels - Middletown 3.8 miles
    • Wesleyan University Hotels - Middletown 3.9 miles
    • Berlin-Kensington Station Hotels - Berlin 4.0 miles
    • Dinosaur State Park Hotels - Rocky Hill 4.1 miles
    • Rocky Hill Hotels - Hartford 4.2 miles

    Nearest hotels to Crowne Plaza Hartford - Cromwell

    • Super 8 Cromwell/Middletown
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    • Days Inn Berlin Meriden
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    Overview of Crowne Plaza Hartford - Cromwell - Cromwell

    Location.
    Crowne Plaza Hartford - Cromwell is situated in Cromwell and area attractions include Kidcity Children's Museum, Wesleyan University, and Dinosaur State Park. Additional area attractions include Wadsworth Mansion and Shuttle Meadow County Club.

    Hotel Features.
    Crowne Plaza Hartford - Cromwell has an indoor pool, a health club, and a spa tub. Wireless Internet access is complimentary in public areas. This 3.5-star hotel features business amenities including a business center and audiovisual equipment. This business-friendly hotel offers a restaurant and a bar/lounge. The staff can provide concierge services and event catering. Additional amenities include a sauna, multilingual staff, and gift shops/newsstands. Guests have complimentary access to an area shuttle within 5 mi. Guest parking is complimentary.

    Guestrooms.
    The 215 air-conditioned guestrooms at Crowne Plaza Hartford - Cromwell include CD players and complimentary newspapers. Complimentary wireless high-speed Internet access is provided. Televisions are equipped with pay movies. All accommodations provide desks and direct-dial phones with voice mail; free local calls are offered (restrictions may apply). Bathrooms offer hair dryers and complimentary toiletries. Additional amenities include coffee/tea makers and irons/ironing boards. In addition, housekeeping is offered daily and amenities available on request include wake-up calls.

    Image of Crowne Plaza Hartford - Cromwell, Cromwell
    3.8 out of 5 Good (79 reviews)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    Excellent hotel, I will be back again really soon. Worth every dime and employees are excellent and very professional, wish every hotel was like this.... Be back soon, thank you by Chuckie  from Windsor on 05/02/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $117
    Nights
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Two Double Beds, Non-Smoking, Accessible

    Executive, Two Double Beds, Non-Smoking

    Two Beds, Non-Smoking, Accessible

    One Bed, Non-Smoking, Accessible

    One Double Bed, Non-Smoking, Accessible

    Two Double Beds, Non-Smoking

    One King Bed, Non-Smoking

    One King Bed, Non-Smoking, Roll In Shower

    One Double Bed, Non-Smoking

    Executive, One King Bed, Non-Smoking

    Standard

    One King Bed, Non-Smoking, Roll In Shower

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Pets allowed
    • American Express
    • Carte Blanche
    • Diners Club
    • Discover
    • JCB International
    • MasterCard
    • Visa
    • Maximum number of pets per room: 2
    • Check-out time is: noon
    • Check-in time starts at: 3 PM
    • Pet maximum weight in lb is: 50

    Amenities

    • General
    • Air-conditioned public areas
    • Area shuttle (complimentary)
    • Bar/lounge
    • Elevator/lift
    • Gift shops or newsstand
    • Number of buildings/towers - 1
    • Number of floors - 4
    • Restaurant
    • Swimming pool - indoor
    • Total number of rooms - 215
    • See more facilities
      • Free Wi-Fi
    • Rooms (all rooms include)
    • Clock radio
    • Complimentary toiletries
    • Daily housekeeping
    • Desk
    • Electronic/magnetic keys
    • Electronic check-out
    • Hair dryer
    • Iron/ironing board
    • Rollaway/extra beds available
    • Wake-up calls
    • See more room details
      • Air conditioning
      • CD player
      • Climate control
      • Coffee/tea maker
      • Complimentary newspaper
      • Cribs/infant beds (complimentary)
      • Direct-dial phone
      • ESPN
      • Free local calls
      • Free Wi-Fi
      • Multi-line phone
      • Pay movies
      • Premium bedding
      • Premium TV channels
      • Voice mail
    • Services
    • Concierge services
    • Free parking
    • Health club
    • Multilingual staff
    • Porter/bellhop
    • Room service (limited hours)
    • Safe-deposit box at front desk
    • Sauna
    • Self parking
    • Spa tub
    • View more services
      • ATM/banking
      • Breakfast available (surcharge)
    • Business & Event
    • 24-hour front desk
    • Audiovisual equipment
    • Banquet facilities
    • Business center
    • Business services
    • Dry cleaning/laundry service
    • Event catering
    • Exhibit space
    • Multiple large conference rooms
    • Accessibility Features**
    • Accessibility equipment for the deaf
    • Accessible bathroom
    • Accessible parking
    • Accessible path of travel
    • Braille or raised signage
    • In-room accessibility
    • Roll-in shower

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Awards

    A Green / Sustainable Property - First Party Certified
    This property has performed a self-assessment, also known as First Party certification, of its sustainable tourism practices through Connecticut Green Lodging thus taking steps to understand its impact on one or more of the following: environment, community, cultural-heritage, the local economy. The property's claims have not been independently verified by a second or third party certification program.

    Dining

    Breakfast is available for a surcharge and served each morning in the restaurant.
    Sheffields - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.
    Sheffields Lounge - This bar serves appetizers and drinks.
    Room service (during limited hours) is available.

    Recreation

    An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

    The recreational activities listed below are available either on site or nearby; fees may apply.


    • Golf - driving range nearby
    • Golfing nearby
    • Racquetball/squash nearby

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Breakfast fee: USD 10 per person (approximately)
    • Pet fee: USD 50 per stay
    • Rollaway bed fee: USD 10 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Cromwell, Connecticut, United States
      of
    41.603173, -72.700037
    Hotel coordinates:

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    Nearby Activities & Points of Interest

    3.0+ mi

    • Kidcity Children's Museum - 3.8 miles
    • Wesleyan University - 3.9 miles
    • Kensington - 4.0 miles
    • Berlin Amtrak Station - 4.0 miles
    • Berlin-Kensington Station - 4.0 miles
    • Dinosaur State Park - 4.1 miles
    • Wadsworth Mansion - 4.8 miles
    • Rocky Hill - 5.3 miles
    • Shuttle Meadow County Club - 5.7 miles
    • New Britain Museum of American Art - 6.3 miles
    • Hartford - Brainard Airport (HFD) - 10 miles
    • Hartford Bradley Intl. Airport (BDL) - 23 miles
    • New Haven, CT, United States (ZVE-New Haven Train Station) - 24 miles
    • Oxford Waterbury - Oxford Airport (OXC) - 24 miles
    • Tweed - New Haven Regional Airport (HVN) - 25 miles
    • Bridgeport Igor I. Sikorsky Memorial Airport (BDR) - 38 miles
    • New London Groton - New London Airport (GON) - 39 miles
    • Westfield Barnes Municipal Airport (BAF) - 39 miles
    • Springfield Westover Metropolitan Airport (CEF) - 42 miles
    • Fishers Island Elizabeth Field (FID) - 42 miles
    • Danbury Municipal Airport (DXR) - 44 miles
    • Westerly State Airport (WST) - 49 miles
    All hotels in Cromwell, Connecticut, United States
    Reviews
    • All (79)
    • Business (14)
    • Romance (6)
    • Family (3)
    • Friends (4)
    • Other (52)
    3.8 / 5
    Good

    Score breakdown (from 79 reviews)

    • 5.0
      (24)
    • 4.0
      (31)
    • 3.0
      (11)
    • 2.0
      (11)
    • 1.0
      (2)

    Average rating for:

    • Cleanliness
      4.2
    • Service
      4.1
    • Comfort
      3.9
    • Condition
      3.8

    Reviews: Overall

    • < Previous
    • Page 1 of 2
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    Crowne Plaza Hartford - Cromwell - Cromwell
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip with friends in May 2013
    A Traveller
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    1.0 / 5
    Poor
    "Only stay if your under 4 feet tall"

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    The rooms are tiny 160. A night for a postage stamp. The bath is so small u have to strattle the toilet to shut the door. There is a drop ceiling in the shower IN THE SHOWER!! I knocked out two tiles trying to shower. Stepped out of shower burnt my arm on the heat lamp hanging from the drop celing. And get this when I checked in I was asked if I had […] a preference and I replied yes the best you have. I would never stay I'm this hotel and would warn every one that reads this don't waste your money you would be happier sleeping in your car........ Read more
    Genuine Hotels.com guest review
    1 night trip in May 2013
    Ken g
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    5.0 / 5
    Outstanding
    "Well worth it"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Excellent hotel, I will be back again really soon. Worth every dime and employees are excellent and very professional, wish every hotel was like this. Be back soon, thank you
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    Chuckie
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    2.0 / 5
    Fair
    "Fair"

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      1.0
    The rooms need updating and they do not provide movie rentals. Room service was poor.food toke an hour and served cold.
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    A Traveller
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    4.0 / 5
    Excellent
    "quite nice"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    The hotel was clean, had a lovely pool area, had a nice size room for me, my husband and my daughter, and was easy to get to off of the highway
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    A Traveller
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night business trip in Mar 2013
    A Traveller
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    We stayed there for a trade show. The hotel staff was very friendly and helpful. When we needed a conference room for an unplanned sensitive meeting the hotel staff arrange for access to room within and hour.
    Genuine Hotels.com guest review
    1 night business trip in Feb 2013
    A Traveller
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    4.0 / 5
    Excellent
    "pleasant stay"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    We had a very pleasant stay. The bed was very comfortable. Conveniently located.
    Genuine Expedia guest review
    Other trip
    Feb 23, 2013
    A Traveller
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    2.0 / 5
    Fair
    "Great Service But Not Great Rooms"

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      2.0
    • Condition
      4.0
    There was no refrigerator in the room and for the money I think we could have stayed at a nicer hotel. However, all of the staff were very friendly!!!
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    A Traveller
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    5.0 / 5
    Outstanding
    "Centrally located - nice place"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Verry accomidating, great food, nice staff
    Genuine Hotels.com guest review
    3 night trip in Feb 2013
    D
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    AWESOME
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    Casey
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    Staff - attentive / helpful. Room HVAC requires maintenance - very loud.
    Genuine Hotels.com guest review
    1 night business trip in Feb 2013
    A Traveller
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    4.0 / 5
    Excellent
    "Nice hotel"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    location and service was great
    Genuine Hotels.com guest review
    2 night trip in Jan 2013
    Liz
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    4.0 / 5
    Excellent
    "Thin walls"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    lots of action in the room next door -- ah young love
    Genuine Hotels.com guest review
    1 night trip in Jan 2013
    Trophy Wife
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    5.0 / 5
    Outstanding
    "Quiet and relaxing"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    From the moment I stepped through the doors, I know the decision to stay at this hotel was the right one. As a full time care taker of my aging parents, my children gifted me a night out to do what I wanted. I chose to stay at the Crown Plaze because it was close by and the amenities were what I was looking for. From the front desk clerk to the gentleman […] who delievered my breakfest, the service, politeness and over all attitude of the staff was unbelievable. In spite of the fact that the Uconn team was there I never heard a thing. It was the perfect respite. I will be returning. Read more
    Genuine Hotels.com guest review
    1 night trip in Nov 2012
    A Caregiver
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    4.0 / 5
    Excellent
    "Great for a visit to Wesleyan!"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    The hotel was really terrific. The lobby was inviting...the rooms were clean and the fitness center was pretty good (only thing lacking were headphones and it would've been nice if there were individual tv's on the equipment as opposed to one big TV in the center.
    Genuine Hotels.com guest review
    1 night trip in Nov 2012
    Scott
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    3.0 / 5
    Good
    "Overpriced for the 80s"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      2.0
    The photos online were clearly of only the rooms that have been updated within the past 10 years. The popcorn ceilings and the wallpaper really gave the room an 80s-90s feel. And the ceiling in the bathroom was so low a tall man would not have been able to stand comfortably in there. Given all this, it seemed a bit overpriced. But the staff was friendly […] and helpful. Read more
    Genuine Expedia guest review
    Other trip
    Nov 5, 2012
    Kerry
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    2.0 / 5
    Fair
    "A bit disappointed"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      1.0
    • Condition
      3.0
    On arrival I was placed in a room with one bed which is not what I booked! When I asked they said they were booked and that was all they had I never got a call ahead to let me know what to expect and the room was booked back in September I was not happy as I had to spend the night on a roll out cot needless to say it was not a comfortable rest
    Genuine Expedia guest review
    Other trip
    Nov 5, 2012
    A Traveller
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    3.0 / 5
    Good
    "Disappointed with our arrangements."

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    I was very disappointed when my group of 10 ladies arrived at 10:30 PM after our conference in Hartford, CT and found that the rooms I had reserved were not as requested. I had reserved and paid in advance for three rooms for one night with two double beds each. We ended up with one room with two doubles and two rooms with king sized beds and added […] a rollaway for the third person in each room. What if I had planned on putting four in each room? I also thought breakfast was included but it wasn't and that was another large cost for our ladies. The hotel itself was fine. It was also unprofessional when the employees were talking about other problems while we were being checked in. Read more
    Genuine Expedia guest review
    Other trip
    Nov 4, 2012
    A Traveller
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    5.0 / 5
    Outstanding

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    We really enjoyed staying at the hotel. It was clean and classic. And the breakfast buffet was excellent. The only complain I may have is the two double beds were full size. It was a bit small for us. But over all it was an excellent hotel and I recommend to book with them.
    Genuine Hotels.com guest review
    1 night trip with friends in Oct 2012
    crystal
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Other trip
    Oct 8, 2012
    A Traveller
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    2.0 / 5
    Fair
    "We expected it to be better"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      2.0
    The rooms need to be updated. Bathroom was small as was the sink and counter area. There was barely enough room to put toiletries. We were very disappointed in what we got for the price of the room
    Genuine Expedia guest review
    Other trip
    Sep 13, 2012
    A Traveller
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    5.0 / 5
    Outstanding
    "Nice hotel with thin walls"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    I've stayed here many times over the years while visiting my 3 sons, all of whom attended Wesleyan University. Overall I like this hotel with it's large indoor pool and spa. However the pool could use a little renovation. My biggest complaint is the thin walls. I could hear every word the people in the next room were saying......late into the night. […] During the week, the club floor and it's free continental breakfast are a good value. Read more
    Genuine Hotels.com guest review
    1 night trip in Sep 2012
    JoanY
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Sep 2012
    A Traveller
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    A Traveller
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    5.0 / 5
    Outstanding
    "Close to function"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Excellent accomodations...will certainly book again!
    Genuine Hotels.com guest review
    2 night trip in Aug 2012
    A Traveller
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    4.0 / 5
    Excellent
    "Good Accommodations"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    I would rate our stay as above average. The king sized bed was comfortable and the AC worked well. The bathroom was a bit dated but clean. My husband had to tweak the shower control to get it going. The young woman working the desk when we checked in was very pleasant and competent. I think the room was a bit overpriced but it served our purposes well. […] It was in a great location for our needs and close to stores if needed. Read more
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    A Traveller
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    4.0 / 5
    Excellent
    "nice and quiet in a nice quiet little town"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Nice n relaxing,one caveat,,the coffee machine,was located in the bathroom also the coffee had to be prepared in the bathroom,,what the heck!!!!
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    vegas luver
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    5.0 / 5
    Outstanding
    "Very Nice and Great Pool"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We really enjoyed this hotel. We were greeted by a hostess and enjoyed complimentary wine and fruit that night. The breakfast was a little light and ended fast but otherwise we will stay there again if we are ever in the area.
    Genuine Hotels.com guest review
    1 night family trip in Aug 2012
    A Traveller
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    5.0 / 5
    Outstanding
    "comfortable and friendly"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This hotel isn't anything special, but it's clean and the pool is really lovely. We weren't expecting a 5-star experience, but the hotel delivered and the staff were very friendly and accommodating. Even though there seemed to be several events going on the night we stayed, we never heard a sound. No complaints here.
    Genuine Hotels.com guest review
    1 night romance trip in Aug 2012
    A Traveller
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    1.0 / 5
    Poor
    "Not what I wanted"

    • Cleanliness
      3.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      3.0
    When I arrived at the hotel there were immediate complications and I was treated with little respect. The hotel seemed like a very nice place but one I checked in I felt no one cared about my happiness at all. My room was supposed to be big enough for five but I got a room big enough for one person. I was incredibly upset my entire stay. Also, the pool […] and hot tub are very small. Read more
    Genuine Hotels.com guest review
    1 night trip in Jul 2012
    Samantha
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    2.0 / 5
    Fair
    "Disappointing"

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      2.0
    Tub leaked. Had to ask them to move me after they recaulked during my visit. Kitchen closed at 10 - arrived at 10:30 pm and therefore no dinner :( not even a cold sandwhich. Bartender at night was overworked and not pleasant. 15 minutes to just make eye contact and get a glass of wine and a sandwhich ordered. Pool outside and small (too cold to use […] in CT in June). Room felt dated and dingy. I was very disappointed with this as a Crowne Plaza. Read more
    Genuine Expedia guest review
    Other trip
    Jun 19, 2012
    Char
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    3.0 / 5
    Good
    "Hartford Trip"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    Hotel is a bit dated, not bad service was good. Parking is terrible, hotel configuration is very odd. Finding your room could be a walk. Bar was good, hotel food very good as hotel is a banquet center. Drawback is that it is a banquet center, as it causes the parking issue as many people in and out.
    Genuine Hotels.com guest review
    1 night business trip in Jun 2012
    Jerry
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    4.0 / 5
    Excellent
    "Good"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Huge hotel. Nice bar and restaurant. Nice breakfast.
    Genuine Expedia guest review
    Other trip
    Jun 5, 2012
    Business Travel
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    2.0 / 5
    Fair
    "Would not stay again"

    • Cleanliness
      2.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      2.0
    We stayed here for two nights this past weekend. The staff were very friendly. The pool area was very nice. I did rate this a 2 because there was a musty smell as soon as you entered our floor. Our room was very musty. This smell never went away the whole weekend. The carpets in the rooms were moist, so we had to wear shoes at all times. I would not […] stay here again. Read more
    Genuine Hotels.com guest review
    2 night trip in May 2012
    Sarah
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    3.0 / 5
    Good
    "old and in need of a facelift"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      2.0
    a little disappointed with the conditions of the hotel, the pool was gross, in desperate need of a clean. the hotel and rooms are in need of a face lift, definitely not a 4 star hotel as advertised, breakfast in the morning was under staffed and slow.
    Genuine Hotels.com guest review
    1 night trip in May 2012
    A Traveller
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in May 2012
    A Traveller
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    4.0 / 5
    Excellent
    "Very Pleased"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    I had a great experience at this hotel. Note, I only stayed for one day/night. My room was very clean; no odors. The bed sheets, comforter and pillows were so comfy and clean. I didn't like that there was not a fridge in the room as I like to buy my food and keep it fresh, but whatever, its not a 4 or 5 star hotel and the price was right. Very safe […] and clean. I recommended this hotel for business travelers, although anyone will find it rather accommodating. Read more
    Genuine Expedia guest review
    Other trip
    May 5, 2012
    Jetsetter
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    3.0 / 5
    Good
    "Outdated"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    I'm sure this plce was top-notch in 1991. Now it's just out-dated and musty.
    Genuine Hotels.com guest review
    1 night trip in Apr 2012
    sara
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    4.0 / 5
    Excellent
    "Great Stay!"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    The room was super clean and very nice. The only thing we didn't have that was listed was the refrigerator and microwave so I'm glad we didn't plan on it. Other than that our stay was pleasant and our check-in was quick and easy.
    Genuine Hotels.com guest review
    2 night trip in Apr 2012
    Jessica
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    3.0 / 5
    Good
    "dissapointed in Cromwell"

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      2.0
    Was dissappointed with the state of this hotel. Have visited it many times in the past for business, but it is run down and the rooms are dingy. Could use a face lift. The staff is great! Super friendly and helpful!
    Genuine Expedia guest review
    Other trip
    Mar 29, 2012
    A Traveller
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    5.0 / 5
    Outstanding
    "Great place--great location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Second time I have stayed there--I love the ease and location and the staff are always awesome!
    Genuine Hotels.com guest review
    2 night business trip in Feb 2012
    A Traveller
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    4.0 / 5
    Excellent
    "Crown plaza"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Very clean, room was very comfortable. Restaurant was nice..
    Genuine Hotels.com guest review
    1 night trip in Dec 2011
    A Traveller
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    2.0 / 5
    Fair
    "Crowne Plaza, Cromwell, CT"

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      1.0
    First of all, upon arrival we were informed there were no rooms available after booking a week or more in advance. Then they found a handicapped accessible room which I wouldn't consider 'handicapped accessible' if someone really needed the facilities.The upkeep of the hotel was not at its best...broken security door lock, holes in the walls, broken […] trim boards, room telephone buttons didn't work well and when they did the front desk didn't answer 3 times in a row, hotel management did not keep noise under control, very small elevators that felt very unsafe, no fans in the bathrooms, no local information in the room guest information book, parking was hard to find and had to walk quite a distance, no tissues, trash was not emptied on a day-to-day basis.... Would not recommend this hotel unless nothing else were available. Not a pleasureable experience. Read more
    Genuine Expedia guest review
    Other trip
    Nov 29, 2011
    A Traveller
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    4.0 / 5
    Excellent
    "Management handled my request promptly"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    On my first night, I was assigned a room on the first floor with a glass door to the parking lot. When the trucks started going by at 5:45AM only 20 feet from my bed, I knew I couldn't stay there another night. Though the hotel was full due to refugees from the state-wide electric outages, the manager found my a very nice, quiet room on the 4th floor. […] The top floor is the club level and has bigger bathrooms and a continental breakfast in the lounge but only on weekdays. It's worth booking the 4th floor even without the breakfast. Read more
    Genuine Hotels.com guest review
    4 night trip in Nov 2011
    Joan Y
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    3.0 / 5
    Good
    "Poor service and no attention to needs."

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      3.0
    Although overall the hotel was adequate, we had a list of frustrating grievances: 1) no water or towels in the fitness center and three requests for restocking yielded no results; 2) equipment in fitness center was in poor condition and remained so throughout the stay; 3) we requested a roll away bed which was not included on our reservation. And although […] we repeated the request at check in, the bed was still not delivered when we returned to the hotel late at night, making us wait to go to bed for the evening; 4) Room was not stocked with sufficient number of towels. Three requests on our first morning yielded no response. We finally just went down the hall and took them from the housekeeping staff who apparently were never advised of our problem; 5) pool area had no stock of towels on our first time there, and only a few when we returned the next day. There appeared to be no effort made to restore towels to lounges that had been used and abandoned. We will not return to this hotel. Read more
    Genuine Expedia guest review
    Response by Crowne Plaza Hartford - Cromwell Thanks you for staying with us and sharing your concerns. We strive for great attention to detail and apologize for falling short of your expectations. Our hotel has been sold out for 15 days in a row from October's freak snowstorm, and our focus has been taking care of all our guests without water, power and heat over that time. We will review and address the shortcomings you mentioned in the pool and fitness center. We are also currently refreshing our guest room bedding package and installing 32" Flat Screen TV's to bring the hotel up to date. Thanks again for staying with us, we hope you will give us another try in the future.
    Other trip
    Nov 8, 2011
    A Traveller
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    2.0 / 5
    Fair
    "Bad timing"

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      4.0
    The power cuts and bad weather had a negative effect on this hotel - I guess it was short on staff. The place could have been a very acceptable hotelunder any other circumstances. The rooms were assigned to guests late adn after hours of waiting, the hotel was crowded and there was not hot water in the morning, the corridors were noisy with kids running […] up and down, the bar was packed (people waiting for their rooms) and we ended up drinking 3 pints before being served dinner...I guess that was a positive effect after all. Read more
    Genuine Hotels.com guest review
    Response by Crowne Plaza Hartford - Cromwell Thanks you for staying with us and sharing your concerns. As we were unexpectedly Sold Out with the State of Emergency due to the freak snowstorm (being one of the few places with Power), we had to scramble to make sure we took care of everyone as best as we could. We certainly were not operating under normal circumstances and we are proud of our staff who worked many long hours only to go home to a cold dark house themselves. I'm glad you liked the beer at the bar! We are also currently refreshing our guest room bedding package and installing 32" Flat Screen TV's to bring the hotel up to date. Thanks again for staying with us, we hope you will give us another try in the future under "normal" circumstances.
    1 night business trip in Oct 2011
    A Traveller
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Oct 2011
    A Traveller
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Oct 2011
    A Traveller
    US

    Crowne Plaza Hartford - Cromwell - Cromwell
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Oct 2011
    A Traveller
    US
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