"We expected it to be better"
The rooms need to be updated. Bathroom was small as was the sink and counter area. There was barely enough room to put toiletries. We were very disappointed in what we got for the price of the roomGenuine Expedia guest review
"Nice hotel with thin walls"
I've stayed here many times over the years while visiting my 3 sons, all of whom attended Wesleyan University. Overall I like this hotel with it's large indoor pool and spa. However the pool could use a little renovation. My biggest complaint is the thin walls. I could hear every word the people in the next room were saying......late into the night. […] During the week, the club floor and it's free continental breakfast are a good value. Read moreGenuine Hotels.com guest review
"Close to function"
Excellent accomodations...will certainly book again!Genuine Hotels.com guest review
I would rate our stay as above average. The king sized bed was comfortable and the AC worked well. The bathroom was a bit dated but clean. My husband had to tweak the shower control to get it going. The young woman working the desk when we checked in was very pleasant and competent. I think the room was a bit overpriced but it served our purposes well. […] It was in a great location for our needs and close to stores if needed. Read moreGenuine Hotels.com guest review
"nice and quiet in a nice quiet little town"
Nice n relaxing,one caveat,,the coffee machine,was located in the bathroom also the coffee had to be prepared in the bathroom,,what the heck!!!!Genuine Hotels.com guest review
"Very Nice and Great Pool"
We really enjoyed this hotel. We were greeted by a hostess and enjoyed complimentary wine and fruit that night. The breakfast was a little light and ended fast but otherwise we will stay there again if we are ever in the area.Genuine Hotels.com guest review
"comfortable and friendly"
This hotel isn't anything special, but it's clean and the pool is really lovely. We weren't expecting a 5-star experience, but the hotel delivered and the staff were very friendly and accommodating. Even though there seemed to be several events going on the night we stayed, we never heard a sound. No complaints here.Genuine Hotels.com guest review
"Not what I wanted"
When I arrived at the hotel there were immediate complications and I was treated with little respect. The hotel seemed like a very nice place but one I checked in I felt no one cared about my happiness at all. My room was supposed to be big enough for five but I got a room big enough for one person. I was incredibly upset my entire stay. Also, the pool […] and hot tub are very small. Read moreGenuine Hotels.com guest review
Tub leaked. Had to ask them to move me after they recaulked during my visit. Kitchen closed at 10 - arrived at 10:30 pm and therefore no dinner :( not even a cold sandwhich. Bartender at night was overworked and not pleasant. 15 minutes to just make eye contact and get a glass of wine and a sandwhich ordered. Pool outside and small (too cold to use […] in CT in June). Room felt dated and dingy. I was very disappointed with this as a Crowne Plaza. Read moreGenuine Expedia guest review
Hotel is a bit dated, not bad service was good. Parking is terrible, hotel configuration is very odd. Finding your room could be a walk. Bar was good, hotel food very good as hotel is a banquet center. Drawback is that it is a banquet center, as it causes the parking issue as many people in and out.Genuine Hotels.com guest review
Huge hotel. Nice bar and restaurant. Nice breakfast.Genuine Expedia guest review
"Would not stay again"
We stayed here for two nights this past weekend. The staff were very friendly. The pool area was very nice. I did rate this a 2 because there was a musty smell as soon as you entered our floor. Our room was very musty. This smell never went away the whole weekend. The carpets in the rooms were moist, so we had to wear shoes at all times. I would not […] stay here again. Read moreGenuine Hotels.com guest review
"old and in need of a facelift"
a little disappointed with the conditions of the hotel, the pool was gross, in desperate need of a clean. the hotel and rooms are in need of a face lift, definitely not a 4 star hotel as advertised, breakfast in the morning was under staffed and slow.Genuine Hotels.com guest review
I had a great experience at this hotel. Note, I only stayed for one day/night. My room was very clean; no odors. The bed sheets, comforter and pillows were so comfy and clean. I didn't like that there was not a fridge in the room as I like to buy my food and keep it fresh, but whatever, its not a 4 or 5 star hotel and the price was right. Very safe […] and clean. I recommended this hotel for business travelers, although anyone will find it rather accommodating. Read moreGenuine Expedia guest review
I'm sure this plce was top-notch in 1991. Now it's just out-dated and musty.Genuine Hotels.com guest review
The room was super clean and very nice. The only thing we didn't have that was listed was the refrigerator and microwave so I'm glad we didn't plan on it. Other than that our stay was pleasant and our check-in was quick and easy.Genuine Hotels.com guest review
"dissapointed in Cromwell"
Was dissappointed with the state of this hotel. Have visited it many times in the past for business, but it is run down and the rooms are dingy. Could use a face lift. The staff is great! Super friendly and helpful!Genuine Expedia guest review
"Great place--great location"
Second time I have stayed there--I love the ease and location and the staff are always awesome!Genuine Hotels.com guest review
Very clean, room was very comfortable. Restaurant was nice..Genuine Hotels.com guest review
"Crowne Plaza, Cromwell, CT"
First of all, upon arrival we were informed there were no rooms available after booking a week or more in advance. Then they found a handicapped accessible room which I wouldn't consider 'handicapped accessible' if someone really needed the facilities.The upkeep of the hotel was not at its best...broken security door lock, holes in the walls, broken […] trim boards, room telephone buttons didn't work well and when they did the front desk didn't answer 3 times in a row, hotel management did not keep noise under control, very small elevators that felt very unsafe, no fans in the bathrooms, no local information in the room guest information book, parking was hard to find and had to walk quite a distance, no tissues, trash was not emptied on a day-to-day basis.... Would not recommend this hotel unless nothing else were available. Not a pleasureable experience. Read moreGenuine Expedia guest review
"Management handled my request promptly"
On my first night, I was assigned a room on the first floor with a glass door to the parking lot. When the trucks started going by at 5:45AM only 20 feet from my bed, I knew I couldn't stay there another night. Though the hotel was full due to refugees from the state-wide electric outages, the manager found my a very nice, quiet room on the 4th floor. […] The top floor is the club level and has bigger bathrooms and a continental breakfast in the lounge but only on weekdays. It's worth booking the 4th floor even without the breakfast. Read moreGenuine Hotels.com guest review
"Poor service and no attention to needs."
Although overall the hotel was adequate, we had a list of frustrating grievances: 1) no water or towels in the fitness center and three requests for restocking yielded no results; 2) equipment in fitness center was in poor condition and remained so throughout the stay; 3) we requested a roll away bed which was not included on our reservation. And although […] we repeated the request at check in, the bed was still not delivered when we returned to the hotel late at night, making us wait to go to bed for the evening; 4) Room was not stocked with sufficient number of towels. Three requests on our first morning yielded no response. We finally just went down the hall and took them from the housekeeping staff who apparently were never advised of our problem; 5) pool area had no stock of towels on our first time there, and only a few when we returned the next day. There appeared to be no effort made to restore towels to lounges that had been used and abandoned. We will not return to this hotel. Read moreGenuine Expedia guest review
Response by Crowne Plaza Hartford - Cromwell Thanks you for staying with us and sharing your concerns. We strive for great attention to detail and apologize for falling short of your expectations. Our hotel has been sold out for 15 days in a row from October's freak snowstorm, and our focus has been taking care of all our guests without water, power and heat over that time. We will review and address the shortcomings you mentioned in the pool and fitness center. We are also currently refreshing our guest room bedding package and installing 32" Flat Screen TV's to bring the hotel up to date. Thanks again for staying with us, we hope you will give us another try in the future.
The power cuts and bad weather had a negative effect on this hotel - I guess it was short on staff. The place could have been a very acceptable hotelunder any other circumstances. The rooms were assigned to guests late adn after hours of waiting, the hotel was crowded and there was not hot water in the morning, the corridors were noisy with kids running […] up and down, the bar was packed (people waiting for their rooms) and we ended up drinking 3 pints before being served dinner...I guess that was a positive effect after all. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Hartford - Cromwell Thanks you for staying with us and sharing your concerns. As we were unexpectedly Sold Out with the State of Emergency due to the freak snowstorm (being one of the few places with Power), we had to scramble to make sure we took care of everyone as best as we could. We certainly were not operating under normal circumstances and we are proud of our staff who worked many long hours only to go home to a cold dark house themselves. I'm glad you liked the beer at the bar! We are also currently refreshing our guest room bedding package and installing 32" Flat Screen TV's to bring the hotel up to date. Thanks again for staying with us, we hope you will give us another try in the future under "normal" circumstances.
"Nice hotel with a heart less manager"
Hotels.com displayed room is for 3 (2 beds) and breakfast buffet included and we thought breakfast for 3. But hotel/property policy was for 2. A heartless manager declined to give breakfast coupon to my 6 years old kid though he said "Daddy no breakfast for me?" He said it is hotels.com's problem and I have to call them and take up the matter with them. […] Oh Lord, a $10 breakfast and manager has no authority to override this? I have a business with 53 people and I know what customer service is and this gentleman was doing his job but in a unprofessional way, maybe he forgot he was in hospitality business and sometime overriding $10 may bring in more business. Thanks to hotels.com CS who resolved this issues by calling the property. Front desk rep at night was able to resolve with hotels.com but a day time manager declined. I will have to say this property is nice though; room needed some work as wall papers are peeling all over. Breakfast was great and staff is nice, except ……. Read moreGenuine Hotels.com guest review
"Clean Hotel & Family/Business Oriented"
This is a great place to take your family, or to have a corporate meeting. The pool area is outstanding, and if you request it early enough, you can get a late check out. We were stuck indoors because of a "Hurricane Warning", but we made the most of the Hotel Experience. Breakfast Buffet was delicious, bacon, eggs, sausage, and several breads and […] pastries. Read moreGenuine Hotels.com guest review
"business trip, one night stay"
hotel modern and clean, reception a bit slow. but otherwise very good. good restuarants close by - drivable distanceGenuine Hotels.com guest review
Habitación y camas muy cómodas y limpias, con cafetera. Volvería con mi familia. Wallmart queda a 5 minutos de distancia.Genuine Hotels.com guest review
큰 호텔로 괜찮았음Genuine Hotels.com guest review
Response by Crowne Plaza Hartford - Cromwell Thank you for a fantastic 5-star rating! Yours in Hospitality, Bess Boonroong Guest Service Manager
그 동네의 제일 큰 호텔로 매우 만족스러웠음 아침식사 서비스도 괜찮았음Genuine Hotels.com guest review
Response by Crowne Plaza Hartford - Cromwell Thank you for the fantastic 5-star rating!
"Lits petits... tout le reste A1"
Cela fait 2 fois que j'y vais et j'y retourne c'est sur.Genuine Hotels.com guest review
"Best Customer Service Ever Beautiful hotel!"
08/28/14 Joanna787 Barrington, Rhode Island, United States
I frequent Cromwell often while traveling on business for my ebay store. Rooms are immaculate, staff is always pleasant, nice, and courtesy too me. Pool is gorgeous, jacuzzi perfect. They even have a shuttle and I got my nails and toes done. Shuttle driver was extremely nice. When checking in its usually with Libby who goes above and beyond With her customer service and pleasant demeanor. I will never cheat on Crowne Plaza with any hotel in area. Ten stars. Sincerely, Joanna
"Comfortable, but out of date"
08/23/14 BR_MD Washington DC, District of Columbia
Recently stayed at this hotel as part of a meeting. The conference facilities were adequate, but the hotel had a very awkward layout for conference space and lobby. It had odd little display cases of Easter and other events even though it was August during my time of stay. The business center was very functional, so I could print out my materials easily with their new computers/printer. The room was spacious, but you walk nearly a mile (ok a bit of an exaggeration) if you are on the third floor to go around to rooms in the upper 300's. The bathroom was 60's pink and felt a little unclean. The carpet was in need of updating. I would probably not stay here again. It's a bit of a drive from Hartford, so don't be fooled by location.
08/14/14 Suzanne A Moncton, Canada
My family arrived at this Hotel last week regarding a Karate Seminar and everything was good until later on that evening. We went to the pool with the kids and when we went back to our room there was "ants" on our night table and around our window. Called the front desk to advise, but nobody showed up. I had to purchase a can of "Off" and sprayed the table and around the windows. The air condition wasn't working correctly neither and was extremely warm to sleep. Then, we called the hotel for a "wake up call" , talk to Karen at the front desk , and unfortunately, we didn't receive the call in the morning and was almost late for the seminar.
"Great Service and Friendly Staff - Great place to have a conference"
08/11/14 Robert J Birmingham, Alabama
Checked in Sunday, August 10, 2014, and after attending a Conference meet and great, go to my room and the AC was not cooling quiet cool enough. I called the front dest, and then the service technican came up and fixed it in no time flat. Very courteous and professional. His name, I believe, was Bob. After a great day in a conference here, the entire staff here are just like Bob, the very best ! I recommend the Crowne Plaza to any body on vacation, passing through, or having a meeting or conference. The food is fantastic and facilities, gym, pool, etc. are greate.
"Our Weekend getaway,"
07/31/14 MWortham Canton, Massachusetts
This Hotel is absolutely Beautiful. My family and I stayed overnight after six flags. The staff greeted us with a smile and were ready to help check us in. The rooms were nice and clean. The kids were able to enjoy the pool and had a great time the next morning. I would definitely recommend staying there.
"Concierge Lounge and Staff"
07/30/14 Krystina H
I would like to start by saying this was an excellent hotel. I am a Project Manager of a large construction company.Therefore, I have been staying in and out of Hotels for years.My time can range from a day or 2, to months at a time.With that said I have been staying at the Crown Plaza hotel in Hartford-Cromwell CT for a few months now. I have had a great overall experience with the Crown Plaza in Cromwell Ct. From the start of my stay checking in late in the evening to the morning I left the service has been Excellent. I tend to work long days, waking up at 4 am working till 7-8 pm on most days. With work days like these in hot, humid weather the days tends to lead to soreness and aggravation. Especially when you are running several projects at a time in different states, moving from hotel to hotel. Hence the reason I would like to thank a few of the staff members working at the Crown Plaza Hotel in CT.I want to start by thanking the cleaning staff who had my room nice and clean and kept cold with AC set to my personal preference. I'd also like to thank the very friendly and accommodating staff at the front desk, you guys where great. However, the Best part of my days, while staying at the Crown Plaza had to be hanging out and relaxing in the Concierge lounge on the 4th Floor. After long stressful days all I would look forward too is lounging in Concierge sipping on a drink and speaking with a very polite,outgoing, very professional women named Marian. I have to say being that I travel a lot and talk to many different people as well as run many big projects. Part of my job is hiring and firing employees for my company as well as other companies I have been in charge of. So, I can usually pin point who's a good worker and who is not. Therefore, I am writing you this letter to let you know that the Marian is a extraordinary worker, who would go out of her way to make your day better and assist you in any way she could. Not only because it is part of her job, but would go the extra mile to put a smile on each guests face just because that's the type of employee "she" is. Not only was she a delight to talk to but she seem to care about all the guests questions and concerns equally. I would not only re-visit the Crown Plaza in Cromwell CT, I'd be proud to recommend this Hotel to family and friends. And I would be sure to recommend a visit to the Concierge Lounge for great hospitality and food. I feel like people like Marian, who are so dedicated to their jobs are rare assets in companies these days. And to have a employee on staff that has the companies interest in mind, is a prime reason for their success. Her presents alone at this hotel would have my company and my self coming back to this hotel again. Thank you all for a great experience and Marian especially for being a pleasure to hang out with and for making my stay feel more like HOME.
07/29/14 Rosalia G East Elmhurst, New York
We booked this trip through a groupon.. the price was perfect for this hotel.. its not worth more than a $100.00.. The rooms need to be updated.. nothing broken just old.. the bed was hard as a rock..but i can say it was a very clean place and i like clean.. i even looked at the lamps.. and they were clean..we booked this so we can relax at the pool and just get away from the city.. it was perfect..
"Good but no where to sit!"
07/26/14 Patti D Liverpool, New York
The hotel was clean and the staff was friendly. All the usual amenities but I wish they took better care of the outside and I wish there was more of a comfortable atmosphere and a place to sit outside. The weather was beautiful and rather than spending time sitting in the hotel room it would have been nice if there was an outdoor area with seating. The only available seating was a bench near the smoking area.
07/26/14 christine h Ridgefield, Connecticut
We stayed here last year while attending a two day championship swim meet, and it was comparable to the Marriott down the road, where we'd stayed before. Our room this year, for three nights, is tired. The bathroom is tiny, and Im 5' 5". Standing in the shower I can flat-hand the ceiling. No fan, and barely enough room to close the door before you use the toilet. The sleeping area was damp. Bedding, our clothes, the rug. We had the AC checked, and while our room was cool, sometimes cold, everything in it was clammy. Gross. The front desk staff was polite, but... Example: I needed a burger re-heated and went to the desk where they have a microwave. I waited 6 min for the desk person to end their call with a prospective customer... Then, he told me to walk over to their restaurant and ask for a plate, adding, "if they give you a hard time, have them call me at the desk." As I walked back to my room, running my free hand along the ceiling of the hall, I vowed not to stay here again.
"Time for an update"
The hotel is clean and the staff is friendly and helpful but the hotel physical plant needs to be upgraded. In the room I was in the bathroom was old (pink tile, pink toilet). The bed and linens were clean and comfortable. The room was quiet even though the hotel was full. Food in the restaurant is okay. There are not a lot of hotel options in this area. I would rather have clean and quiet than the most modern. Having said that, I still think Crowne Plaza could use some updating.
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