All hotels in Portland, Oregon, United States of America
1 room, 2 adults
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1510 SW Harbor Way, Portland, OR, 97201, United States of America, ‏‎800-491-6126
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4.7 / 5Outstanding

Score breakdown (from 245 reviews)

Average rating for:

  • Cleanliness
    4.8
  • Service
    4.8
  • Comfort
    4.7
  • Condition
    4.8
  • Neighborhood
    4.7
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5.0 / 5Outstanding
"Well above expectations."
This is a fine facility in a very nice setting along the river. It is accessible by car, trolley, rail and on foot. Most of the downtown attractions are within a 10 minute walk. The entire staff is friendly and extremely helpful. They all went out of their way to please us.The dining and bar were excellent and well priced. The complimentary wine happy hour was a pleasant surprise. We'll definitely return.
Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel
Katy, With comments like those we certainly want you back! Thanks for joining us from Texas, we hope your travels bring you back to Portland and the RiverPlace very soon. Cheers, Ryan
3 night romance trip Jul 26, 2015
jeffry
US
3.0 / 5Good
Great hotel but pricey. Should have included free wifi for the price, which they will do if you sign up and give them all your personal information. Also valet only parking is outrageous. I guess if you are used to paying that much for a hotel room it may seem normal but we stayed in a motel 6 the following two nights, had about the same accommodations, free wifi, free parking and a much much much lower rate
Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel
Hi Mark, Thanks for the review. I am sorry you didn't find great value in the overall experience. Yes it is true we do ask our guest to sign up for Kimpton Karma to gain access to the free WIFI but I promise Kimpton does not sell your personal info or bombard you with emails. Our loyalty program maybe the best one out there, free WIFI, free $10 out of the honor bar, welcome amenities, earn free night stays, etc. As for the valet parking our valet charge, believe it or not is the cheapest in the downtown area. Thanks again for the review and we hope to see you next time. Ryan
1 night romance trip Jul 9, 2015
Mark
US
4.0 / 5Excellent
Great location and right on the water! Comfy beds and rooms.
Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel
So glad to hear you enjoyed our new beds. We have new Simmons and they are so comfy. It actually makes it tough to start the day, you just don't want to get out of them. Thanks for the review. Till next time. Ryan
1 night romance trip Jun 26, 2015
Tana
US
5.0 / 5Outstanding
"Perfect stay"
Lovely, friendly staff, beautiful room, great location. Free loaner bikes a nice touch.
Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel
Thanks Melissa! Glad to hear you got to jump on one our loaner bikes! We have such a perfect location for a summer bike ride. Thanks for the 5 star review! Ryan
1 night family trip Jun 7, 2015
Melissa
US
5.0 / 5Outstanding
"anniversary lalaland"
Our 21 year wedding anniversary. We had such a nice experience! Our room was changed to a room with a partial view and i loved it. The bed was wonderfully comfortable, the diner was delicious to each details. Our dog was happy on her pillow. All was good. Breakfast was ok, not comparable to the level of diner. I forgot my bag in the lobby after check out. My business cards were in the outside pockets.. Nobody contacted us, that was the sad part. We were in Portland for the day! Then we drove all the way to Los Angeles and as we unloaded the car, we realized the bag was missing. I called the hotel 4 times to no avail, starting to panic. In the bag was my laptop, irreplaceable art, drawings, journals, how could i ever forget it? I just had fall in love all over again for my husband, i guess I was in lalaland :-) Finally i got lucky again, I called the hotel one more time and i spoke with Erin. She had the bag! She Fedexed it over night, went out of her way to post the paint tubes and ink through normal post, separate the laptop in a different package. I am SO happy my bag was not lost, with two kids going to college, one night, is what we had to celebrate our 21 years anniversary in a nice hotel. I am glad we chose you, your quiet location, the view on the waters, the walks, the terrace, the kindness for the dog. I am glad for the happy ending. Thank you.
Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel
I am so glad to hear we were able to get your bag back to you. However I am sorry it took so many calls! I will personally thank Erin for all the extra effort she put forth to get this right for you. Thanks for the 5 star review. Till next time, Ryan
1 night romance trip May 31, 2015
regine
US
5.0 / 5Outstanding
"worth it"
This place was perfect. Great location on the water, quiet but still close to everything, I could have stayed forever.
Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel
Well we could have accommodated that! Why did you checkout? Thanks so much for the 5 star review. Let's make it a longer visit the next time. See you soon, Ryan
2 night romance trip May 24, 2015
A Traveler
US
5.0 / 5Outstanding
"The hotel was absolutely beautiful."
This was our first trip to Portland. Luckily we chose the hotel perfectly. The staff was friendly and helpful and the room was spacious and comfortable. the restaurant on the hotel was very good, as well.
Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel
Glad that you enjoyed your first trip to Portland. I'm also excited to hear we were a major reason for such a lovely visit to our fine city. Till next time. Ryan
Other trip May 28, 2015
Lewcie
US
3.0 / 5Good
"Room ok"
Room small needed to be updated a little noisy . No fan in bathroom . Staff very friendly great location food good not great . Overall it was ok but not great
Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel
I'm so sorry we didn't quite meet your expectations. Our guestrooms were recently updated, all the items are just a little over a year old. The next time you come to visit lets get you upgraded to a nice spacious suite. Thank you for your comments, we will use them to improve. Ryan
Other trip May 26, 2015
maxine
US
4.0 / 5Excellent
Staff was very accommodating/helpful/friendly. Location was great (loved the walkway along the water with little shops and restaurants). Room was too small and dim.
Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel
Thank you for your mention of the staff and their service. I am happy to hear they treated you so well. I would like to offer a suite the next time you come to visit, It will provide much more light and much more space to spread out. Hope to see you the next time you visit Portland. Ryan
Other trip May 26, 2015
A Traveler
US
4.0 / 5Excellent
"Very classy quite"
I would have enjoyed it better If I made sure that my room was overlooking the River.
Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel
That's good advice if a river view is important to those looking to come and visit. We do offer courtyard views with a nice view of our garden area and also views of the downtown area but nothing beats the river views. Lets get you one the next time you stay at the RiverPlace. Cheers, Ryan
Other trip May 19, 2015
Fabio
US
3.0 / 5Good
"Just OK"
The Hotel was nice and the people were pleasant. Parking is horrendous. Be prepared to spend $33/day to park your car and get it back with scratches. Their Wi-Fi policy sucks. $400/night for a room and they want to charge me for Wi-Fi? Oh yeah, if I want to spend ten minutes giving you ALL my personal information, I can have Wi-Fi for free, while you sell my email/personal info to the world. I won't be back, or for that matter, any Kimpton Hotel. Who wants to be nickeled-and-dimed to death?
Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel
Hi Colleen, I am sorry that you were not thrilled with our services. Our WIFI is free. If you don't want to sign up for our loyalty program we get it we can always give you a free password through our front desk. I promise the loyalty program is well worth it and we never sell your information or bombard you with emails. This is the first I am hearing of any car damage involving our Valet service. Did you bring this to the attention of our team? Please let me know how I can help. Ryan
5 night business trip Apr 29, 2015
Colleen
US
5.0 / 5Outstanding
"wonderful retreat"
Fantastic weekend retreat. Hotel was clean and well maintained, wonderful spot on the river and the river walk. Employees were amazing. Restaurant was a disappointment but absolutely everything else was perfect.
Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel
Thanks for describing our hotel as a retreat. We strive to make it feel like one. We have some fantastic summer programming that should even take this even further, with free yoga classes, s'mores hours etc. I hope you can come back and enjoy our retreat this summer. Ryan
Other trip May 5, 2015
bill
US
5.0 / 5Outstanding
we had a great time!! River front location was the best. Great staff. very clean and comfortable.
Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel
Why thank you very much! I love hearing you had a great time staying with us, we try our best to pack in as much fun as one can have no matter if you are visiting for business or pleasure. See you next time, Ryan
Other trip Apr 20, 2015
A Traveler
US
5.0 / 5Outstanding
"First Class"
Riverplace was an excellent hotel. The room was well-designed and very comfortable. The staff were all extremely friendly and helpful. They went above and beyond in every aspect.
Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel
Thanks for the first class review! Glad you enjoyed our well designed decor. I have to agree it is just perfect complement to the setting outside of our beautiful building. Thanks for the 5 Stars! Ryan
3 night romance trip Apr 9, 2015
Brandon
US
5.0 / 5Outstanding
"Lovely location, service and rooms"
We spent a recent weekend at RiverPlace and it really couldn't have been better. One employee in particular, Amanda at the front desk, went out of her way to ensure we had a nice stay. Living in LA we encounter a lot of people in service positions who don't seem to care at all about going above and beyond. So it really stood out to us how thoughtful and caring Amanda was during our stay. We would see her each day of our stay and she always had a smile on her face and asked how we were doing. She took our experience to the next level. The hotel is beautiful and nicely maintained. The proximity to the river is quite lovely and the greenbelt is pretty to walk on. My only thoughts on the neighborhood is that it isn't right next to many of the cool spots for dining out, but it is a short walk so we were okay with that. Overall it was a really wonderful experience and confirmed why I love Kimpton Hotels.
Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel
Thank you for the mention of Amanda in your review. She is truly amazing! I have shared your review with her and I just know it will make her day. Thanks for choosing to stay at the RiverPlace and thank you again for such a lovely review. Till Next Time, Ryan
1 night family trip Apr 11, 2015
Meghan
US
5.0 / 5Outstanding
"Perfect overnight stay in Portland"
We visitef the U of O in Eugene with 2 high school seniors and stayed at RiverPlace the night before we flew home. It was the perfect way to end our trip. The room held the 4 of us comfortably. We all slept well. The hotel is in a beautiful location right on the river and was close to everything we wanted to hit for our short stay - Widmer, Powell's, Southpark and Voodoo. We can't wait to return to Portland and will definitely stay at RiverPlace again.
Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel
Oh how exciting. Hopefully they choose U of O, I hear its a great school. Thank you for sharing your experience with the world. We can't wait till your next visit! Ryan
Other trip Apr 13, 2015
Valerie
US
5.0 / 5Outstanding
Awesome place. Close to downtown and nice views of river. Great wine every day.
Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel
Thanks! How can you beat a free wine tasting every night!! Glad to hear you enjoyed the location and our lovely river views. Till next time. Ryan
Other trip Apr 10, 2015
A Traveler
US
5.0 / 5Outstanding
"Consistently Excellent"
This is our fourth stay at this hotel. The staff is always friendly and extremely helpful. The bed is so comfortable, my husband wants to get their pillows for home. Great location, easy to walk, bike and enjoy Portland's fabulous outdoor lifestyle. Love to have coffee outside looking at the river. People and dog watching is great!
Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel
I just love your review title. Thank you! I agree our pillows are incredible and the bed is just as comfy. We are patently awaiting your fifth visit. See you soon, Ryan
Other trip Mar 31, 2015
P
US
5.0 / 5Outstanding
"Perfect location"
The hotel was great and beds comfortable....my only issue was the parking- had to either do valet or park at parking structure which was about $15-$18 for overnight parking.
Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel
Thank you for your review and feedback. So glad you enjoyed the comfortable bed! Sorry you found the price of parking a bit steep. We truly offer one of the cheapest valet parking rates in downtown Portland and I am a little bias here but I do feel that our valet service can't be beat. Thanks again for the review and the 5 star review. Ryan
Other trip Mar 27, 2015
jess
US
4.0 / 5Excellent
"Great stay!"
Great overall stay. Would give it a five but then there would b no room for growth or a better hotel. Staff was friendly and helpful in every way. The trip was for our anniversary and the front desk upgraded our room and left us some chocolate. The bed was comfy and room was spacious. Room service was excellent and food was good. I will be back.
Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel
Thanks Timothy and happy belated anniversary. Thank you for choosing the RiverPlace over such a special occasion. I'm so glad the staff hooked it up with some special amenities for the two of you! Till next time. Ryan
2 night romance trip Mar 3, 2015
TIMOTHY
US
4.0 / 5Excellent
"Fabulous room!!"
The room was gorgeous! The interior designer did an impeccable job! The decor was unique, I've never seen a hotel room decorated in that style. Although everything in the room was very different, it somehow went together in an amazing way. Also, very clean. I felt extremely comfortable there. On the down side, it was a bit pricey. The room was wonderful and all, but not worth what I paid. There were no free amenities...not even free wifi in the room. A high quality hotel should have free wifi in the rooms, at the very least. Also, I'm not sure if the bar downstairs is a direct part of the hotel, but the waitress was one of the rudest I've encountered since the second we sat down. She was also yelling and talking very loudly with the bartender...her voice emanated throughout the entire place. Furthermore, the bar seats, tables, and window were all filthy. On top of that, our maitai's were served in snifters - not the appropriate glass for that drink - and were only half full! Apparently they didn't have enough so we had to share a drink...one half in one snifter and the other half in the other snifter! It was really tacky. However, the drink itself was good. One more thing, we put the Do Not Disturb sign on the door, yet one of the housekeepers knocked loudly on our door at 9:30 am anyway. If that sign is on the door, they should not disturb the guest until it's time to checkout. That was about it. I would probably give the hotel one more chance.
Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel
Thank you for the feedback Kelly. I am so glad that you enjoyed the guestroom decor. I agree its certainly different and fun! I would like to apologize for your overall experience at our restaurant. I have shared your review with their managers. I am confident they will address these issues and use your feedback to improve upon their product and services. Ryan
1 night romance trip Feb 26, 2015
Kelly
US
5.0 / 5Outstanding
"Best hotel in Portland for dogs"
Great location and amenities for dogs. Love the area. Just walk to anywhere. I'll Portland here again.
Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel
Our location is so ideal for guest traveling with their dogs. We are so lucky to have a large open park just steps from our front door. Also being a Kimpton hotel we just love pampering our 4 legged friends with all sorts of treats. Hope to see you guys back soon. Ryan
Other trip Mar 2, 2015
Clayton
US
5.0 / 5Outstanding
"Will be back"
Valentine ’s Day 2015. Desperate to make last minute reservations though hotels.com made that quite easy. Felt perfectly welcomed by the valet and staff, the hotel itself is nicely decorated as expected. Our room was upgraded by the hotel staff prior to our arrival, unsure of exactly why. Not complaining, the amenities provided in the riverside suite were on par with what you expect from a Kempton, complementary wood to burn in the fireplace was a nice touch! Close to all the Portland night life. We will be back for sure!!!
Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel
A comp upgrade to a riverview guestroom with a fireplace, SCORE! So glad we could make your 2015 valentines day a special one! Till next time. Ryan
1 night romance trip Feb 14, 2015
Phillip
US
5.0 / 5Outstanding
"BEST hotel experience"
Best hotel experience I have ever had. The staff there were super attentive and beyond kind.
Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel
A short and sweet review but I love it! Thanks for the 5 stars, hope to see you soon. Ryan
3 night romance trip Feb 13, 2015
Carol
US
5.0 / 5Outstanding
"Waterfront Hotel"
Great place to enjoy the beauty of Portland.
Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel
I couldn't agree more. We are so lucky to have this beautiful location on the river and just steps from the core of downtown. Thanks for the review Joseph. Ryan
2 night romance trip Feb 14, 2015
Joseph
US
5.0 / 5Outstanding
"Nice hotel right on the river in Portland."
This is a great hotel. The staff are super friendly. The amenities were great. They had coffee, hot chocolate, and a selection of newspapers in the morning. They had great bikes that we borrowed (yes borrowed not rented) to go for a ride along the river. The rooms were a little dated but nothing bad and they were very clean and well maintained. It was centrally located to everything in Portland and I will stay here again. The next time I'm in Portland.
Genuine Expedia guest review
Other trip Feb 17, 2015
A Traveler
US
5.0 / 5Outstanding
"Overall Good stay"
Overall great stay. The guy who checked us in (Bryan I think, nametag also said "local music shop expert") was very helpful in finding us a pet free room. The rest of the staff was very friendly and helpful as well. The only thing I would improve is the housekeeping. First day we were gone for 4 hours and they didn't clean the room. Each day thereafter we called the front desk when we were leaving and asked them to tell housekeeping. That worked out well. The housekeepers also didn't do a stellar job of cleaning the room. They cleaned the bathroom fine and did the bed linens fine, but didn't consistently clean the tables and living room area (dirty glasses etc...). That being said, I would definitely stay there again.
Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel
Thank you so much for the mention of Brian. He is truly an all-star! I have shared your review with our Executive Housekeeper I am so sorry for the lack of service. That is not like us! We will use your comments to improve our stay over service. Hope to see you soon. Ryan
4 night romance trip Feb 5, 2015
Troy
US
5.0 / 5Outstanding
The hotel was clean and pretty. All of the staff was very friendly. The hotel sits along the river so the view is beautiful with plenty to do within walking distance. I would definitely stay there again.
Genuine Expedia guest review
Other trip Feb 11, 2015
A Traveler
US
5.0 / 5Outstanding
"Gorgeous, welcoming hotel right next to marina and"
My experience was relaxing and pleasant. The hotel lobby and restaurant felt more like a large home than hotel. The boardwalk with restaurant (McCormick & Schmidts), café, salon, boutique, etc., was super convenient. The hotel offers free bicycles to explore the boardwalk and surrounding area. I also like the hotels outdoor terraces which overlook the Willamette River and the marina.
Genuine Expedia guest review
Other trip Feb 11, 2015
OP
US
5.0 / 5Outstanding
Parking cost too much and when we asked about the river cruise, the staff was ignorant of where to catch the boat. So we got our car out of valet parking and then drove the 100 yards to the boat dock which is RIGHT next door. We then had to park on the street.
Genuine Expedia guest review
Other trip Feb 11, 2015
JoJo
US
4.0 / 5Excellent
"Bob"
overnight stay to visit family nearby
Genuine Hotels.com guest review
1 night family trip Jan 30, 2015
richard
US
5.0 / 5Outstanding
"Great hotel and location."
Have only stayed in downtown Portland...this was a nice change. The water, park and close by restaurants were an added plus. Hotel pretty and comfy. Staff great.
Genuine Expedia guest review
Other trip Feb 1, 2015
marianne
US
5.0 / 5Outstanding
Quiet, pleasant and convenient. The staff are universally polite, helpful and efficient. Highly recommend.
Genuine Expedia guest review
Other trip Jan 31, 2015
A Traveler
US
5.0 / 5Outstanding
"First Trip to Portland"
First time in Portland, excellent accommodations, excellent staff, outstanding food. Will stay again.
Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel
Thanks for visiting our fine city! so glad to hear you are planning a return visit. Let's do it again soon. Ryan
2 night trip with friends Jan 23, 2015
Patricia
US
5.0 / 5Outstanding
"A great stay on the river"
Great stay on the river centrally located nothing seemed more than five minutes drive away comfortable room and a friendly staff
Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel
Thank you for the 5 star review! You are right, everything in Portland seems to be only a 5 minute drive, walk, or bike ride away. Thanks for the mention of the staff, they work hard and deserve the recognition. Much appreciated! Ryan
4 night romance trip Jan 18, 2015
Evan
US
5.0 / 5Outstanding
"Great Location, Hotel & Services - Needs a Gym"
Loved it. Service was great. Get up and see the Sunrise in the restaurant--fantastic! Needs a gymn on-site.
Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel
Thanks for the feedback Craig. We are a little spaced challenged with offering a gym on site and even if we did we know it wouldn't hold a candle to the offerings you get at the full athletic club all our guest can access for free a block away. They offer an Olympic sized lap pool, 2 basketball courts and a ton of work out equipment. We feel pretty lucky to be able to offer such a nice work out facility to our guest. Ryan
3 night business trip Jan 12, 2015
Craig
US
5.0 / 5Outstanding
"Beautiful hotel with beautil views of the bridges."
Hotel, staff and the food at the hotel was excellent! I would definitely stay there again. Staff there was a delight to talk too, even though we bugged them a lot. Food in the restaurant was nothing but exceptional. It would put some if hawaii's restaurants to shame. I would highly recommend to stay there. If ever in Portland again, that's my hotel. Sports arena is a work out with everything u need. Nothing bad, it is all excellent! Easy to find after going out and convient to downtown Portland.
Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel
Thanks for visiting us from Hawaii. It's lovely to hear how much you enjoyed our restaurant, 3 Degrees and the overall service from the hotel staff. Please don't think you were 'bugging" us with all your questions. That is what we are here for. Till next time. Ryan
Other trip Jan 11, 2015
Val
US
4.0 / 5Excellent
"Portland Trip"
Loved the Hotel, only issue is the parking fee of $31 per night, very pricy!!
Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel
Sorry the only negative was the price for overnight valet parking. Our fee includes in and out privileges throughout your stay, full valet service, and your vehicle is parked in our secured lot on property. The price we charge is about $7-$9 less than most downtown Portland hotels. There are cheaper alternative parking lots in our community but please keep in mind they charge each time you come and go and the lots are not secured. Ryan
4 night family trip Dec 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Great stay!"
Great hotel, great staff, every amenity! A genuine bargain given the price. Location is lovely, right near the river. Everything perfect except it's a bit away from downtown; that's a small price to pay, however, since it's great.
Genuine Hotels.com guest review
4 night family trip Dec 29, 2014
Toby
US
5.0 / 5Outstanding
"Weekend getaway."
Have wanted to stay at River Place for some time; not disappointed now that I have. Great location for access to walks along the river with our dogs. Several good dining options within walking distance as well. Staff was very friendly, would definitely come back.
Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel
Well Dave what took you so long to come visit? Glad that we meet and from the sound of things even exceeded your expectations. Lets do it again soon. Ryan
1 night romance trip Dec 26, 2014
Dave
US
5.0 / 5Outstanding
"Pleasant one night stay"
Nice room with a great view. Staff welcomed us right away. Had a great dinner in the restaurant. Would stay again.
Genuine Expedia guest review
Other trip Jan 1, 2015
margaret
US
5.0 / 5Outstanding
"Loved it!"
The location, the warm yet eclectic room and a smiling and helpful staff made our brief stay memorable. Even our teen age daughters were impressed. We will go back again.
Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel
Wow I know how tough it can be to impress teenagers. Now that is saying something right there! Thanks for your awesome feedback, we can't wait for you and the family to return. Ryan
Other trip Dec 31, 2014
Terry
US
5.0 / 5Outstanding
"Hotel business"
Great service. Great staff
Genuine Hotels.com guest review
1 night business trip Dec 19, 2014
Lucas
US
5.0 / 5Outstanding
"Great Hotel Great Location"
It was practically perfect.
Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel
We are always striving for perfection. Thank you for the 5 star review. Ryan
1 night family trip Dec 22, 2014
A Traveler
US
4.0 / 5Excellent
"Nice but overpriced compared to other options"
Nice enough hotel. Great, friendly staff. Despite riverfront location, very few rooms have river views. Our room looked into a wall. There are other cheaper options with more amenities and closer to shopping, restaurants, etc. Onsite restaurant is pretty average.
Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel
Thank you for staying with us and thank you for taking the time to share your experience. I am sorry you were a bit disappointed in the view from your guestroom. Close to half of our guestrooms have a view of the river. I would love to provide a complimentary upgrade to one the next time you join us. Hope to see you soon. Ryan
Other trip Dec 28, 2014
TravelNut
US
2.0 / 5Fair
"Didn't meet expectations"
Has great reviews but do not recommend. 1) upon check in I asked the front desk if they had any upgrades available, she said "no, the hotel is a busy hotel and nothing was available". The hotel was empty! 2) 10:45pm a bus full of drunk guys cussing and partying in front of the hotel, loud and obnoxious. Called down to front desk they said " sorry they just left the bar and will be leaving shortly. 3) when I made the reservation I thought I read that it included free breakfast but wasn't sure. I called guest services and asked and was told rudely "no, not at your rate!" With the high reviews I was expecting a better than average experience. Would not pay $200 a night for a not so great hotel.
Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel
Thank you for your feedback. Am I ever disappointed that your experience was such a miss on your expectations. I have shared your comments with my managers and we will be reviewing the service you received at our next front desk meeting. I am again sorry that our service came across so rude, thank you for bringing this to my attention. That is not like us at all. Ryan
Other trip Dec 16, 2014
A Traveler
US
4.0 / 5Excellent
"Parking rip-off but otherwise a nice place"
It's fun to step out of the hotel and you're right on the river (jogging) trail. At the same time, you're relatively close to downtown. The big rip-off is the $31.00 parking fee (Manhattan-style yet in Portland OR). I parked our car across the main road for $8.00 per day; I had to find this out myself - the hotel did not volunteer this information.
Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel
Thank you so much for your review. We do offer valet parking at our hotel which is $31 per evening. Of course the price includes in and out privileges throughout your stay while the other independent lots charge each time you come and go. Our valet service is a lot less than most hotels in the Portland area, actually almost $10 less a night. Your vehicle is parked in a 24 hour secured lot on our property. I hope this information helps future travelers to the RiverPlace. We appreciate you staying with us and I am sorry the price of our valet parking was such a negative. Ryan
2 night romance trip Dec 12, 2014
Marco
US
5.0 / 5Outstanding
"Great mattress, outstanding service"
The staff were attentive, friendly and polite. Got a fantastic night's sleep thanks to high end mattress. Everything about the place was casual but elegant. Couldn't ask for a better hotel experience!
Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel
Thank you! Those new mattresses have gotten a ton of love. So glad to hear you had a fantastic nights sleep. Also I love your description of casual but elegant. That is exactly the service we strive to provide. Till next time. Ryan
Other trip Dec 14, 2014
Nina
US
5.0 / 5Outstanding
"Perfect place to view Christmas Ships"
Excellent hotel - everyone very friendly. Only very minor criticism is that one needs to be a contortionist to reach the toilet paper dispenser placed far back on the right side in my particular room!
Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel
That darn toilet paper location. I am sorry. It is true, there are a few rooms that have a pretty unique bathroom layout that does not allow for easy access to the toilet paper dispenser. I have racked my brain on how to improve this but I am coming up empty. I am going to revisit this problem and come up with a solution, I promise! Thanks for the 5 star review. Ryan
Other trip Dec 11, 2014
Sue
US
3.0 / 5Good
Staff great. Awesome location. Parking problematic.
Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel
Sorry to hear you had some trouble with parking. We offer 24 hour valet service in front of the hotel, the next time you come to visit be sure to take advantage of their incredible service. Hope to see you soon. Ryan
Other trip Dec 1, 2014
A Traveler
US
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