Great overall stay. Would give it a five but then there would b no room for growth or a better hotel. Staff was friendly and helpful in every way. The trip was for our anniversary and the front desk upgraded our room and left us some chocolate. The bed was comfy and room was spacious. Room service was excellent and food was good. I will be back.Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel Thanks Timothy and happy belated anniversary. Thank you for choosing the RiverPlace over such a special occasion. I'm so glad the staff hooked it up with some special amenities for the two of you! Till next time. Ryan
The room was gorgeous! The interior designer did an impeccable job! The decor was unique, I've never seen a hotel room decorated in that style. Although everything in the room was very different, it somehow went together in an amazing way. Also, very clean. I felt extremely comfortable there. On the down side, it was a bit pricey. The room was wonderful […] and all, but not worth what I paid. There were no free amenities...not even free wifi in the room. A high quality hotel should have free wifi in the rooms, at the very least. Also, I'm not sure if the bar downstairs is a direct part of the hotel, but the waitress was one of the rudest I've encountered since the second we sat down. She was also yelling and talking very loudly with the bartender...her voice emanated throughout the entire place. Furthermore, the bar seats, tables, and window were all filthy. On top of that, our maitai's were served in snifters - not the appropriate glass for that drink - and were only half full! Apparently they didn't have enough so we had to share a drink...one half in one snifter and the other half in the other snifter! It was really tacky. However, the drink itself was good. One more thing, we put the Do Not Disturb sign on the door, yet one of the housekeepers knocked loudly on our door at 9:30 am anyway. If that sign is on the door, they should not disturb the guest until it's time to checkout. That was about it. I would probably give the hotel one more chance. Read moreGenuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel Thank you for the feedback Kelly. I am so glad that you enjoyed the guestroom decor. I agree its certainly different and fun! I would like to apologize for your overall experience at our restaurant. I have shared your review with their managers. I am confident they will address these issues and use your feedback to improve upon their product and services. Ryan
"Will be back"
Valentine ’s Day 2015. Desperate to make last minute reservations though hotels.com made that quite easy. Felt perfectly welcomed by the valet and staff, the hotel itself is nicely decorated as expected. Our room was upgraded by the hotel staff prior to our arrival, unsure of exactly why. Not complaining, the amenities provided in the riverside suite […] were on par with what you expect from a Kempton, complementary wood to burn in the fireplace was a nice touch! Close to all the Portland night life. We will be back for sure!!! Read moreGenuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel A comp upgrade to a riverview guestroom with a fireplace, SCORE! So glad we could make your 2015 valentines day a special one! Till next time. Ryan
"BEST hotel experience"
Best hotel experience I have ever had. The staff there were super attentive and beyond kind.Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel A short and sweet review but I love it! Thanks for the 5 stars, hope to see you soon. Ryan
Great place to enjoy the beauty of Portland.Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel I couldn't agree more. We are so lucky to have this beautiful location on the river and just steps from the core of downtown. Thanks for the review Joseph. Ryan
"Overall Good stay"
Overall great stay. The guy who checked us in (Bryan I think, nametag also said "local music shop expert") was very helpful in finding us a pet free room. The rest of the staff was very friendly and helpful as well. The only thing I would improve is the housekeeping. First day we were gone for 4 hours and they didn't clean the room. Each day thereafter […] we called the front desk when we were leaving and asked them to tell housekeeping. That worked out well. The housekeepers also didn't do a stellar job of cleaning the room. They cleaned the bathroom fine and did the bed linens fine, but didn't consistently clean the tables and living room area (dirty glasses etc...). That being said, I would definitely stay there again. Read moreGenuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel Thank you so much for the mention of Brian. He is truly an all-star! I have shared your review with our Executive Housekeeper I am so sorry for the lack of service. That is not like us! We will use your comments to improve our stay over service. Hope to see you soon. Ryan
overnight stay to visit family nearbyGenuine Hotels.com guest review
"First Trip to Portland"
First time in Portland, excellent accommodations, excellent staff, outstanding food. Will stay again.Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel Thanks for visiting our fine city! so glad to hear you are planning a return visit. Let's do it again soon. Ryan
"A great stay on the river"
Great stay on the river centrally located nothing seemed more than five minutes drive away comfortable room and a friendly staffGenuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel Thank you for the 5 star review! You are right, everything in Portland seems to be only a 5 minute drive, walk, or bike ride away. Thanks for the mention of the staff, they work hard and deserve the recognition. Much appreciated! Ryan
"Great Location, Hotel & Services - Needs a Gym"
Loved it. Service was great. Get up and see the Sunrise in the restaurant--fantastic! Needs a gymn on-site.Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel Thanks for the feedback Craig. We are a little spaced challenged with offering a gym on site and even if we did we know it wouldn't hold a candle to the offerings you get at the full athletic club all our guest can access for free a block away. They offer an Olympic sized lap pool, 2 basketball courts and a ton of work out equipment. We feel pretty lucky to be able to offer such a nice work out facility to our guest. Ryan
Loved the Hotel, only issue is the parking fee of $31 per night, very pricy!!Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel Sorry the only negative was the price for overnight valet parking. Our fee includes in and out privileges throughout your stay, full valet service, and your vehicle is parked in our secured lot on property. The price we charge is about $7-$9 less than most downtown Portland hotels. There are cheaper alternative parking lots in our community but please keep in mind they charge each time you come and go and the lots are not secured. Ryan
Great hotel, great staff, every amenity! A genuine bargain given the price. Location is lovely, right near the river. Everything perfect except it's a bit away from downtown; that's a small price to pay, however, since it's great.Genuine Hotels.com guest review
Have wanted to stay at River Place for some time; not disappointed now that I have. Great location for access to walks along the river with our dogs. Several good dining options within walking distance as well. Staff was very friendly, would definitely come back.Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel Well Dave what took you so long to come visit? Glad that we meet and from the sound of things even exceeded your expectations. Lets do it again soon. Ryan
Great service. Great staffGenuine Hotels.com guest review
"Great Hotel Great Location"
It was practically perfect.Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel We are always striving for perfection. Thank you for the 5 star review. Ryan
"Didn't meet expectations"
Has great reviews but do not recommend. 1) upon check in I asked the front desk if they had any upgrades available, she said "no, the hotel is a busy hotel and nothing was available". The hotel was empty! 2) 10:45pm a bus full of drunk guys cussing and partying in front of the hotel, loud and obnoxious. Called down to front desk they said " sorry they […] just left the bar and will be leaving shortly. 3) when I made the reservation I thought I read that it included free breakfast but wasn't sure. I called guest services and asked and was told rudely "no, not at your rate!" With the high reviews I was expecting a better than average experience. Would not pay $200 a night for a not so great hotel. Read moreGenuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel Thank you for your feedback. Am I ever disappointed that your experience was such a miss on your expectations. I have shared your comments with my managers and we will be reviewing the service you received at our next front desk meeting. I am again sorry that our service came across so rude, thank you for bringing this to my attention. That is not like us at all. Ryan
"Parking rip-off but otherwise a nice place"
It's fun to step out of the hotel and you're right on the river (jogging) trail. At the same time, you're relatively close to downtown. The big rip-off is the $31.00 parking fee (Manhattan-style yet in Portland OR). I parked our car across the main road for $8.00 per day; I had to find this out myself - the hotel did not volunteer this information.Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel Thank you so much for your review. We do offer valet parking at our hotel which is $31 per evening. Of course the price includes in and out privileges throughout your stay while the other independent lots charge each time you come and go. Our valet service is a lot less than most hotels in the Portland area, actually almost $10 less a night. Your vehicle is parked in a 24 hour secured lot on our property. I hope this information helps future travelers to the RiverPlace. We appreciate you staying with us and I am sorry the price of our valet parking was such a negative. Ryan
"Great mattress, outstanding service"
The staff were attentive, friendly and polite. Got a fantastic night's sleep thanks to high end mattress. Everything about the place was casual but elegant. Couldn't ask for a better hotel experience!Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel Thank you! Those new mattresses have gotten a ton of love. So glad to hear you had a fantastic nights sleep. Also I love your description of casual but elegant. That is exactly the service we strive to provide. Till next time. Ryan
"Perfect place to view Christmas Ships"
Excellent hotel - everyone very friendly. Only very minor criticism is that one needs to be a contortionist to reach the toilet paper dispenser placed far back on the right side in my particular room!Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel That darn toilet paper location. I am sorry. It is true, there are a few rooms that have a pretty unique bathroom layout that does not allow for easy access to the toilet paper dispenser. I have racked my brain on how to improve this but I am coming up empty. I am going to revisit this problem and come up with a solution, I promise! Thanks for the 5 star review. Ryan
Staff great. Awesome location. Parking problematic.Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel Sorry to hear you had some trouble with parking. We offer 24 hour valet service in front of the hotel, the next time you come to visit be sure to take advantage of their incredible service. Hope to see you soon. Ryan
"Strong location and views but nothing more"
Excellent location, suitable accommodations, okay room decor, tacky "nickel and diming" on mini-bar items and lobby amenities, inappropriately polarizing restaurant menuGenuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel Glad that you enjoyed our location with the views it has to offer. Sorry you felt our lobby amenities were nickel and diming. Maybe we didn't make it clear that the wine hour, cookies, appetizers, hot chocolate, and night cap amenities are all free. I will make sure our front desk staff mentions this to our first time guest. Thanks for staying with us. Ryan
"Nice area to walk or hang out. Not far from Link."
Nice area. Quiet. Right on river and in waterfront park. Small shops in complex. Wine hour and night cap was a a plus.Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel So glad to hear you enjoyed our new night cap program! We figured it would be a huge hit. Who doesn't love a wee dram of scotch in the evening? Or at very least who doesn't love that word "wee dram" Thanks for the review! Ryan
Very accommodating staff throughout hotel and restaurant, extra comfortable rooms, and intriguing decor. Overall, a great stay!Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel We're happy you were happy! I love that you found our decor "intriguing" I do as well. Thanks for the 5 star review! Ryan
Great place to stay. Not the best parking options but valet parking was quick.Genuine Hotels.com guest review
Comfortable, pleasant hotel! Checked in late in the evening, but staff was still very courteous and friendly. Only a brief stay, but will definetly go back.Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel Well we would love to have you longer next time. Since you are from Salem you have no excuse not pay us another visit soon. Thank you for staying with us and thanks for the review!
"Best luxury hotel in Portland"
Great staff, always nice and accommodating. The pillows are a bit flat, but otherwise the room and the amenities are great. Room is clean, and the hotel is pretty quiet. This hotel allows dogs, so you'll hear occasional barks - but not a problem for us. Bring your umbrella and a coat - its cold, wet, and rainy in Portland!Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel Great suggestion on the umbrella, especially during this time of year! No need to bring one however we got you covered as each guestroom comes equipped with one. Thanks for the great review and thank you for visiting the RiverPlace. Ryan
"Beatiful property at a price."
Very nice hotel with beatuful views of the Portland waterway, park, and city. Room 325 was excellent. Wood fireplace in room was a delight. The only negative comment I have is you definately pay for the quality. Probavly not quite worth what the difference in price is vs nearby Marriott. If its a special trip and you don't mind splurging go for it […] ! Read moreGenuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel Thank you for the 5 star review. I am glad you enjoyed the wood burning fireplace. i agree that this suite is worth it if you want to celebrate or enjoy a special trip with that special someone. We do offer a dozen other styles of guestrooms if were looking to return but not spend the extra money on the more spacious fireplace suite. Hope to see you again soon. Ryan
It was perfect. Amazing roomGenuine Hotels.com guest review
"Lovely room, but for the money? There is better."
I had a fireplace suite and every night, I was awoken multiple times by a) fog horns, b) people walking along the river walk, and c) bullhorns used by the dragon boat captain. My room also was in need of some minor updating. For the money, I was very disappointed.Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel I am so sorry for the noise you encountered. We normally are consider to be in one of the quietest locations in the downtown area. The river activity is usually so nice and peaceful, again I am sorry you were left disappointed. Ryan
"Very relaxing stay"
Had a wonderful time at the RiverPlace. The concierge staff was very helpful in getting us around town on public transportation and recommended some great restaurants. We used the hotel bikes to hit the Saturday Market which was a lot of fun. Would definitely stay here again!Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel With comments like those we can't wait for you to return! Our staff is so proud of Portland and all the wonderful things it has to offer. We just love showing it off to our out of town guest. Thanks for staying at the RiverPlace. Ryan
Amazing.... Is all I got to sayGenuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel Short and Sweet. Love it! Thanks for the 5 star review. Ryan
"Superb hotel with superb location in Portland."
RiverPlace is a wonderful hotel with a superb location, particularly if you are a walker. It is situated in a beautiful setting with access to downtown and many other options, all within striking distance. The staff was fantastic in all regards and the feeling of the overall picture was a 10/10. If you're in Portland, give it a try....most certainly […] you will not be disappointed. Read moreGenuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel Awesome! Thanks for the 5 star review we really appreciate you taking the time to share your experience with future visitors. I agree Portland is very walkable and our location is ideal for either biking, running or walking. See you next time. Ryan
"Night Away From Home"
My wife and I wanted to go out for a night away from the house and the Riverplace Kimpton was a great place to stay. The staff was friendly and the restaurant was great for a cozy night in our luxurious room.Genuine Expedia guest review
"Central to where we visited"
In the begenning not what we were expecting after the move one of best places we ever stayed.Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel Sorry we got off to a bumpy start. I love the fact that the move made everything right. Thanks for choosing the RiverPlace and thanks for the 5 star review. See you next time. Ryan
"on the river in portland"
Have always admired this hotel so was happy to finally stay there. Brian at the front desk was really helpful and generally delightful. The doormen were also excellent and engaged in advising and helping guests.Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel I couldn't agree more, Brian is a delight! Thanks for giving him some love on your review. I will be sure he is aware of the impact he had on your visit. See you soon! Ryan
"Great hotel overseeing the river"
Great experience and best services. We enjoyed the stay.Genuine Expedia guest review
This hotel pulls out all the stops to make guests feel special. Rooms are comfortable and well appointed. Amenities galore and a great location for a stroll along the water or a place to stay when catching show in PDX. Great outside patio/veranda for sitting and taking in the scenes.Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel Thanks for the 5 star review! I love that you were able to take advantage of all of our special amenities and take in our awesome scenery. See you next time. Ryan
great staff lovely room, lots of nice extras,really enjoyed our stayGenuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel Thanks for the 5 stars! We are excited that you loved the little extras and our new decor. Hope to see you soon. Ryan
"Awesome hotel and Superior Service"
Let's face it: Kimpton Hotels know how to provide superior customer service and fun and funky amenities. And RiverPlace is one of Kimpton's best hotels. The staff is AMAZING. We arrived a few minutes after the manager's cocktail reception ended and Ellie, at the front desk, went and got us a couple of glass of wine anyway. She also sent a complimentary […] goldfish to our room so we could have a pet for the night. We ended up with an awesome room overlooking the courtyard on the second floor and the street. The bed was tastefully put in front of the big windows in the corner, and the mattress and pillows were so very comfortable. The Etro bath amenities were nice, as was the bathroom scale, big windows with shutters, yoga equipment and umbrella in the closet, and the plush robes. I love seeing the dogs in the hotel with their guests. Everyone from staff to guest seemed so happy. I'd stay here again in a heartbeat. Read moreGenuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel Hi Jill. Thank you so much for staying at the RiverPlace and thanks for ranking us at the top!! From the sound of things Ellie and the crew pulled out all the stops to make your stay one to remember. I am sharing your review with everyone now!! Let's do it again soon. Ryan
"Fantastic Portland hotel!"
I had read other reviews on the hotel that sold me. They were all spot on. From the front door to the room the service was wonderful. The room was very comfortable with an upgrade offered by the front desk. Don't know what the original room would have been like but this one was terrific. Super comfy beds and a location that allows you to walk on the […] river front and downtown. Very pleased with our choice! Read moreGenuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel I am a firm believer in choosing my hotels by guest reviews. It rarely if ever steers me wrong. So glad that they were so spot on and all so positive! Ryan
"Memorable 46 annaversary stay"
We loved our stay at your hotel. It has raised the level of expectation wich we believe will be very difficult to match in other places we will stay. Very enjoyable and memorable. Thank you for the opportunity.Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel Happy anniversary! Wow 46 years that is truly amazing. Thanks for celebrating with us. I feel sorry for those other hotels now with your new expectations! See you soon. Ryan
It's a nice spot, quiet, but close to attractions in the city.Genuine Hotels.com guest review
"Great location on the willamette river."
Great staff, good food, low key but attentive to guest needs.Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel Hi Jack, We appreciate you taking the time to review your experience at the RiverPlace. Lets do it again soon! Ryan
Great view of river, wine happy hour everyday, nice staff and housekeeping, awesome room, fabulous location and close to restaurants, bar, downtown. Loved our visit and will definitely go back!Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel Thanks for the 5 stars! From the sound of things we nailed it in all areas. Laura we appreciate the feedback. Hope to see you again soon. Ryan
"Great First Impression"
So I booked my reservation through Expedia, same day. Take not offense expedia-ites, but under these circumstances, hotels usually treat you as a second-class citizen. Not here. I explained that it was my first visit, and that I'd like a nice first experience. Yes, I asked for an upgrade. Always a good idea from my perspective, but uncommonly granted […] when traveling on Expedia. This hotel was the exception. My courtyard view room was upgraded to a one-bedroom, top-floor condo with water-front view and fireplace. The front desk and wait staff were exceptionally friendly and accomodating wihtout being intrusive. 5-stars! Read moreGenuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel We loved your review. We certainly don't treat anyone like a 2nd class citizen here. So glad that you could enjoy the Marina View Suite upgrade. Lets do it again soon. Ryan
The hotel has a real charm to it, but it is tricky to find. There is a lot if traffic in that area and if you miss the turn it is a long way to backtrack. The room was tight, but very nice. The service was excellent. The surrounding area is small but quaint.Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel Sorry you had some trouble finding us. I so wish I could do something about this Portland traffic. If you don't plan on driving out of town while visiting Portland you can always use our great transit system or simply walk into the core of downtown within minutes. Thanks for nice feedback about our service! Ryan
"Pretty close to perfect!"
We splurged on a suite which was absolutely worth it. I was worried that the decor would be too "woodsy" or traditional but I couldn't have been more wrong. The happy hour, particularly its view of the river, was wonderful. Had a great breakfast sitting outside overlooking the river. Bloody marys were terrific!Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel So glad you enjoyed our new decor. Our designer did such a wonderful job of bring in the local elements, in our case the nearby marina into his interior design. I agree with you its subtle and elegant. Thanks for the review. Ryan
"On the water"
Very nice and clean hotel. Comfotable beds. Quiet room and quite large. Bar area and food was good. Great view of the river from the bar and resteraunt. Staff was very friendly and helpful. Great view at night of the bridges and city lights. Would stay here again.Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel Thank you so much for the 5 star review. Glad you enjoyed your time here at the RiverPlace. See you soon! Ryan
Very eclectic decor. Nice amenities, but no refrigerator.Genuine Hotels.com guest review
Response by RiverPlace, a Kimpton Hotel Every guestroom does come equipped with a fully stocked honor bar fridge. You can always remove those items to chill your own or request an additional fridge and we will bring one right up. Thanks for the review. Ryan
"Great and fun location."
Great stay! We enjoyed the location access to the review and just people watching.Genuine Expedia guest review
Response by RiverPlace, a Kimpton Hotel Our hotel is great for people watching especially when that sun comes out. There is nothing better than sipping a glass a wine and watching the world go by on one of our rocking chairs. Hope to see you soon. Ryan
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