great hotel with great access to the convention centerGenuine Hotels.com guest review
"Had a great stay"
The Hotel was great was exactly as I expected. the only thing I have negative to say was I did not think the food at the buffet on the bottom floor was very good I tried numerous items and didn't care for them. But the hotel room was clean and the environment was good!Genuine Hotels.com guest review
Customer service was extremely poor. Held a convention at the hotel and was a nightmare to work with.Genuine Hotels.com guest review
They were so accommodating to us. Would stay there again in a heartbeat . We were there for unpleasant reasons for my daughters father had passed away and we were making arrangements. Great rooms, clean and location excellent. How refreshing and since our plane for home was late Sunday they allowed us to stay to forfeit checkout time so we could hang […] out on our room later and just go to airport. I've traveled a lot lately and this one was by far the best. Read moreGenuine Hotels.com guest review
too much fine print and "catches" on the free slot play and "free" breakfast included. Makes me mad when companies do that!Genuine Hotels.com guest review
I upgraded to a nicer room and it was worth it...and not pricey. Very comfortable room; great fitness center.Genuine Hotels.com guest review
very comfy only negative not enough cable channelsGenuine Hotels.com guest review
The spa was amazing. Best massage ever.Genuine Hotels.com guest review
Room was in excellent condition and laid out well with plenty of all the amenities you would expect. liked the fact that appliances and safe were all inside cabinetry and not in the open. The restaurants were a step above and had a wonderful meal in the Napa Bistro. Staff was very pleasant and professional. Will stay here again.Genuine Hotels.com guest review
Everything was very nice, except cigarette smoke smells throughout. We had two adjoining rooms.Genuine Hotels.com guest review
We had a great time. The kids loved the indoor pool and the arcade is one of the best in Reno for kids. For adults the restaurants are very good, friendly staff.Genuine Hotels.com guest review
"Best in Reno"
I needed to pickup family at the Reno airport wary so I stayed overnight. Comfortable but very large hotel with the ever present casino. I didn't mid the casino, but having been in California for 10 plus years I can't take the smoke in the casino. Otherwise a good place to stay if you're in Reno. The Stakehouse restaurant in the hotel is excellent but […] the best part is the New York Cheesecake. Close to Junior's. Excellent. Read moreGenuine Expedia guest review
Great service ,clean rooms ,awesome indoor pool and fun arcade. Its a great place to stay for families . After a day of skiing or snow boarding you can come home and play in the kid friendly arcade or play in rt the pool .only negative is that the jacuzzi is outside and the stench of smoke around the slot machines. I would bring my family again .Genuine Hotels.com guest review
"remodeled rtooms nice n clean"
we had a great time employees were super friendlyGenuine Expedia guest review
"Could be better"
The room was not a clean as I would have preferred; found hair in the bathroom and on top of the bed that were not ours :| Kids center was fun and the food choices were great. would possibly go back but I am sure there are other options.Genuine Hotels.com guest review
We went there for my birthday and had the most relaxing, comfortable stay. The rooms were clean and beds were great to sleep in. The indoor pool was the best. Looking forward to our next stayGenuine Expedia guest review
The advertisement is not true when you reached the hotelGenuine Expedia guest review
I would recommend this hotel and casino to anyone! The rooms are very nice, the staff is great and the food is amazing!Genuine Expedia guest review
"Staff on registration needs some help with service"
Just 2-3 hours before 2014 kicks in, I booked room from this hotel by Expedia. Showed in hotel in 1 hour after booking. Based on Expedia's confirmation I should have my reservation ready in 20-30 mins. The first guy at register, which I call Jerk, told me that they still did not get it on their system, then went back to room to check fax and after 5 […] mins came back and told me I need to wait. After 30 mins I went back to another receptionist, which I give my Kudos to her, told me the same thing but went ahead and gave me the room, just 40 mins before midnight. It means that the jerk could have done the same thing. Read moreGenuine Expedia guest review
I had good time in this hotel i like indoor pool and spa for sure i will be back.Genuine Expedia guest review
"Just ok for me"
The best part of this hotel was the service. Most of the staff we encountered were very friendly. A couple of things not to my liking were that despite a luxury/non smoking room, it seemed like we were still in a smoking room as the a/c or ventilation didn't work very well. Also the women's lounge and changing area in the spa needed a good cleaning. […] I went to the spa towards the later part of the day, so that could be why the mess. Read moreGenuine Hotels.com guest review
"Enjoyed the stay!"
We spent 2 nights at the hotel. Hotel was nice and clean. Customer service was great. Kids enjoyed time at the pool. Buffett was also good. Hotel located south of Reno and convenient drive to Mt Rose. Would stay again.Genuine Hotels.com guest review
"good but not great"
The room was good and the need was very comfortable but the hotel common area was just like all the other Reno casino hotels which I was sad to learn since this one was more expensive and off t hook e main northern Virginia streey path. Also they didn't put us in the main tower as advertised. One bright spot was the restaurant on the 2nd floor. It was […] outstanding alrhough hard to find. Just follow signs through the kids area. Read moreGenuine Hotels.com guest review
"Great Hotel for Kids"
It was our first time there, and with three kids I need to keep them occupied. The indoor swimming pool and arcade was great... but the only down side is that we were placed in a non-smoking area but the hallways were still filled with the smell of smoke, and the Queen beds sorda are full size to our opinion.Genuine Expedia guest review
Great place, clean rooms at reasanable price.Genuine Expedia guest review
"Nice hotel and nice rooms!"
They ran out of regular rooms because we checked in late, so they hooked us up with a huge room with a hot tub and awesome view. Gave us $15 free slot plays! Overall was a great experience! They have indoor pool, arcade room, and a convenient store to buy flowers and snacks!Genuine Hotels.com guest review
Overall clean room, kind service, nice restaurant and good location.Genuine Hotels.com guest review
"Definitely 5 Stars!"
Everyone staff member was friendly and helpful. The resort is beautiful and the front desk gave us a free rom upgrade to welcome us on our first stay. The casino rewards program is very generous also! It's a must-stay :)Genuine Expedia guest review
Enjoyed the stay as the kids love the indoor heated pool.Genuine Expedia guest review
"Nicest resort/casino in Reno"
I love the Atlantis! The rooms are comfortable, the restaurants can vary in quality but there are a couple of wonderful choices: the Manhattan Deli and Bistro Napa. I would avoid the buffet and the Oyster Bar during holidays. Both horrible at Christmas.Genuine Expedia guest review
Service by all employees was great.Genuine Hotels.com guest review
Good experience....nice room. The buffet was grandGenuine Hotels.com guest review
"Excellent stay at Atlantis, Reno,NV"
Javis was very helpful on finding none smoking 2 queen bed room for me and my familyGenuine Expedia guest review
Casino hotel in good condition. No surprise. Rooms were clean. If you can withstand slight smoke odor, with the price, it is a good deal. Though I wish it was near 80.Genuine Hotels.com guest review
"Nice stop before heading to Tahoe"
We stayed here on December 25, 2013 before heading to Tahoe the following day. And we will stay again in December 29th before boarding a plane to head back home.Genuine Expedia guest review
great timeGenuine Hotels.com guest review
"Nice hotel in Reno"
Second time this year. OK with the kids. Good buffet.Genuine Expedia guest review
Last time we stayed at the Sands Regency and that place was the worst hotel I've ever stayed in my life. Atlanits for us was a place of fresh airGenuine Expedia guest review
"Not as expected."
I requested a room with a king bed and got one with 2 queens. I expected a room in a high tower using a outside elevator. We got a room on the 8th floor with access by an inside elevator only. Very disappointing. Otherwise the experience was satisfactory. Room clean.Genuine Hotels.com guest review
"More than met the need."
For catching an early morning flight, this hotel was a perfect spot. The Tuscan buffett was a good value for the money and the hotel staff was very friendly and customer oriented. - Aside from the annoying smoke in the casino.. We'll definitely stay again.Genuine Hotels.com guest review
"Great place to have fun"
The sushi bar was fabulous. Staff is always helpful. My favorite hotel! Great food, and the spa is excellent!Genuine Hotels.com guest review
"Quiet and Comfortable"
The wife and I were looking for a nice, clean and comfortable hotel room, and Atlantis delivered. What else is there to say?Genuine Hotels.com guest review
"We have stayed several times and it is great."
I was in Reno to have a minor surgery and asked that they clean the room early so that when I got back I would be undisturbed as I rested . It was clean and ready to go and they even put us in a quiet area so that I would have a peaceful recovery.Genuine Expedia guest review
"Saturday Night Fun"
I had a lot of fun at this resort. I had not been here in a while so I was very pleasantly surprised. We had the buffet on Saturday evening. We were very impressed and the food was excellent. Seafood by far the best. Excellent service all the way around. People go out of their way to make you feel special and welcomed. My kids had fun at the arcade […] and fun center, indoor pool. I loved the room and the casino. I would stay here again and would recommend it to families or couples. I am looking forward to going again soon. Read moreGenuine Hotels.com guest review
"close to airport"
walls were a little thin and could hear people next door as well as doors opening and closing.Genuine Expedia guest review
nice bedsGenuine Hotels.com guest review
"Concierge Service Did Not Deliver as Promised"
Really enjoyed the Atlantis. Room was great and the food worth the price. The one area I recommend they look to improve is ensuring the guest receives the incentives promised when making the reservation on Hotels.com. During check-in, they attempted to give us a lesser room than reserved and did not provide the $15.00 slot credit promised on our reservation. […] Concierge check-out was equally unsatisfactory. Read moreGenuine Hotels.com guest review
"Good facility but cigarette smoke everywhere."
Had some time to kill in Reno before flying home, Atlantis was the cheapest option had restaurants on site, kid center, etc so seemed like a good choice. Unfortunately even on the 11th floor our room had smoke seeping in from the hallway (very smokey) and the ventilation. If you are not used to cigarette smoke this may not be a good location. We called […] the manager and they did offer us to be moved to a different floor but we did not see how that would be helpful. Maybe if the hotel was separated from the casino the smoke would not be so bad. After one night we moved to a completely smoke free new hotel near the airport. The kid center was was excellent, nice range of games from young to old, uses a card system and puts all the tickets on the card which has its pluses and minuses. Saves us adults from hanging onto the kids tickets, but the kids don't really understand why the tickets don't come out of the machine. We had a chance to eat at the buffet which was decent and one of the other on-site restaurants which was also decent. Was not able to check out the steakhouse. All restaurants were on the casino floor so also smokey but seemed better than directly on the gaming floor. TV system in room was very slow and almost everything cost money and was extremely overpriced. Definitely do not recommend for anyone sensitive to smoke, and I find it hard to believe this is a true AAA four diamond resort, except for possibly the staff service. Read moreGenuine Expedia guest review
GreatGenuine Hotels.com guest review
Very Nice Room! Clean and comfortable.Genuine Hotels.com guest review
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