"Poor Customer Service"
My stay was awful. The manager/service clerk was not friendly and made me feel that I was doing him a favor by staying at his hotel or that I was of lesser value than those patrons who may have booked directly through the hotel. My requests were ignored. I asked to not be next to the stairs; however, my room was right next to the stairs. When I asked […] to be moved, it was treated as if my request was an inconvenience, only for me to finally be moved to a vacant room that was further down the hall away from the stairs. When I was moved from the room next to the stairs, I was placed in a room that had a toilet that ran constantly. I had to once again call the front desk to inquire about the toilet only to be moved yet again. Three rooms one stay. The manager/clerk felt more inconvenienced than I. He had a negative attitude when I was polite and wanted to work with them as opposed to just leaving the hotel and taking my business else where. It doesn't end there. On check out day, the "do not disturb' sign was on my door from the night before. At about 11:10 a.m., I went down stairs to load my car with my things and when I came back to the room, the sign was removed from the door, the sign was placed on the table, and the housekeeper had already removed my bed linen. I made the clerk on duty aware of the incident only to be told that the manager was not on duty at the time and the concern would be delivered to him upon his return. It was not a pleasant stay. Read moreGenuine Hotels.com guest review
"Great hotel. So glad we found it."
Great room. Free parking. Free shuttle to DC Metro Station. Lobby resturant - good food, variety of selections, relaxing atmosphere. Considered leaving National Harbor Gaylord (second destination) a day early to return to this hotel - so much nicer.Genuine Expedia guest review
"Clean room and friendly staff."
Stayed one Night and had a good visit. Just remember to hang the do not disturb sign if you don't want to be visited by the housekeeping staff at 9:00am.Genuine Expedia guest review
"Weekend with friends"
Lovely hotel front desk staff was friendly Chris I think was his name helped me with my gps and Papa overall the staff was helpful definitely if I was to travel to Virginia again I will stay there. At first was difficult to navigate the area but after a few days I got it. They took care of all my mail. Please stay here rooms were clean oh and they have […] a shuttle that will take you to nearby restaurants. Read moreGenuine Expedia guest review
Staff was very professional, room was very clean. Disappointed that they did not offer room serviceGenuine Expedia guest review
My boyfriend and I were looking for a nice but inexpensive hotel in the area close to the National Harbor in Maryland. When we found this deal on Hotels.com it was a prefect fit for what we were looking for. The hotel was not only a great location only minutes from the harbor but management and staff were happy and helpful. We will absolutely stay there […] again. Read moreGenuine Hotels.com guest review
"Hike to the metro"
I liked everything about this hotel except the distance to the metro. I think it is advertised as a 5 minute walk, but when you factor in luggage and a toddler, it's really more like a 20 minute walk over an overpass on a busy road. It could be a 5 minute fast paced walk if all you are planning on carrying is a mid-weight backpack or something on w […] heels. Read moreGenuine Hotels.com guest review
I was disappointed because most of the hotels we stay at offer breakfast complimentary or, at least, coffee. And there was no pool, indoor or out. otherwise, staff was pleasant and generally efficient. We did leave one call for a wake up that never came. You would think that would be automated.Genuine Hotels.com guest review
"Everything was fine"
just one night slept well and good hot shower........................................................................................................................................................................................................................................................................................Genuine Expedia guest review
greatGenuine Hotels.com guest review
The staff was excellent and very welcoming!!! I requested more towels and they were knocking on the door before I could finish brushing my teeth! The shuttle service was wonderful!! The driver was friendly, helpful and extremely courteous!!! Great location we could walk to the Metro it was so close. The beds were very comfortable and inviting. Room […] was attractive and clean!! Read moreGenuine Expedia guest review
"walk to metro and Old Town"
Location was great. Parking was tight, and we felt lucky to find a space each night. Coffee in lobby would add to the comfort.Genuine Hotels.com guest review
"Just say no to the "Bistro""
The hotel was convenient especially for a weekend stay. It is located not too far from the metro. You can walk, drive and park or take their shuttle. I would only say stay away from their overpriced, low quality Bistro. First, I ordered a lemon drop martini. Anyone who loves martinis knows they are mostly alcohol. My martini was mostly juice. Not worth […] it for $10. The bartender is not a real bartender, using the little silver measuring cup for each drink. Just pour! Sheesh. We were going to have breakfast there the next morning but there was quite a line for food that is NOT FRESH! Don't let them trick you. We drove about ten minutes into town for a delightful breakfast at Firelflies. You're better off going there. Read moreGenuine Hotels.com guest review
The hotel met expectations! Overall service was good. Chris was excellent. Complementary shuttle to the Metro station was excellent, though they request you wait to call for pickup when you get off the train. we stood in the cold for 20 minutes waiting for pickup. Overall, a good stay, though.Genuine Hotels.com guest review
"Difficult to find"
We loved the hotel, but had a hard time finding it. When I called to ask for directions, I was put on hold. I stayed on hold for 25 minutes and nobody ever came back to me. I finally hung up after we found the hotel ourselves. When I got there, I found one lone worker behind the desk doing nothing. I told her I was still on hold and she looked at the […] phone baffled. I was not happy. Read moreGenuine Hotels.com guest review
"Great Service but minor issues"
Location was very convenient next to lots of restaurants and the AMC Theatre. Front desk staff was clean cut and mannered. Always pleasant to work with. My only complaint is that the housekeeping didn't always take the trash or wipe down surfaces. The water flow force was very low. Difficult to do things like wash your face and brush your teeth. But […] we managed. Knowing these minor issues I will stay here again. Read moreGenuine Hotels.com guest review
"Way to expensive for the location"
Way to expensive for the location, I wouldn't call this old town. The only thing in old town that is within walking distance is the Masonic Temple. I could have booked this same hotel three weeks earlier for almost 1/3 the price I paid. However it is a nice hotel and the water pressure in the shower was the best ever. And at least they didn't charge […] me extra for internet and parking my car in the hotels lot. Read moreGenuine Hotels.com guest review
Nice room- however, the room had an interesting smell to it. Apparently the cleaners that are sprayed do not smell the best. You only notice the smell when you first walk in. Once in the room you really do not notice it. Unfortunately, they do not have a refrigerator in the room or a swimming pool/hot tub.Genuine Hotels.com guest review
Great stay..close to metro...high value/service ratioGenuine Hotels.com guest review
"Overall it was good."
Minus not having a refrigerator and microwave it was a good stay.Genuine Expedia guest review
"Nice hotel and not too far from the Ball Park"
I was more than pleased with my stay at this hotel. I was in town for a Washington Nationals Baseball game. The location and price was perfect for me.Genuine Expedia guest review
"Close to metro station."
We chose this hotel because of its location and we were not disappointed with its convenience. Even when it was pouring rain, the hotel offered a quick shuttle to and from the metro station. Staff was very helpful and accommodating when we had a problem with our room toilet. Bed was comfortable, and clean but the room smelled mildewy and old. Great […] having the little bistro in the lobby too. I would stay here again, but would change rooms if we have the same concerns as this past trip. Read moreGenuine Expedia guest review
Response by Courtyard by Marriott Alexandria Old Town/Southwest Thank you so much for your feedback! We appreciate you bringing your room odor to our attention. We are working with our engineering team and housekeeping team to locate the source and remidy it asap.
Our room had a damp odor and the TV was located on the side of the bed. My neck got sore turning towards it...turned it off. I tried to get a good night's sleep despite the smell. There was no complimentary coffee in the lobby.Genuine Hotels.com guest review
Response by Courtyard by Marriott Alexandria Old Town/Southwest Thank you for your feedback. Please let us know the next time you experience an odor issue and we will do our best to relocate your room. We are aware of the odor, which is randomly happening. We are working with our engineering team and housekeeping team to rectify the situation asap!
"Business in the Area"
Excellent accommodations and location. The employees were very courteous and helpful. We were just minutes from our meeting location. The "Bistro" located in the building was very convenient. Didn't have to leave the building for breakfast and dinner. We had everything we needed for our stay in one location.Genuine Hotels.com guest review
Response by Courtyard by Marriott Alexandria Old Town/Southwest Thanks so much, Jim! Come back and see us soon!
"Perfect for me"
Whenever I visit DC I stay here at this hotel. I travel alone, but feel very safe here. It is walking distant to the Eisenhower metro station, but the hotel also has a shuttle to and from the station. The staff is always friendly and helpful.Genuine Hotels.com guest review
Response by Courtyard by Marriott Alexandria Old Town/Southwest Thank you so much for the great feedback and rating, Nicole! We look forward to seeing you again soon!
"Not overly impressed"
It's a nice property, in a convenient location. However: (1) the parking spaces are so narrow it is almost impossible to get in and out of your car (2) the cable TV in my room wasn't working properly - no apology when I reported it (3) no free coffee in the lobby (4) no complementary breakfast (5) no microwave in the room. The front desk staff wasn't […] very friendly.There are several other properties in the immediate area - I'll go to one of them next time. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Alexandria Old Town/Southwest Chuck, I am so sorry that we did not meet your expectations... or ours! It sounds like we really dropped the ball all over the place. We've had a rash of complaints regarding the cable recently so we are in the process of figuring out what the issue is! We should have certainly offered you an apology! As for the coffee and breakfast, we do offer our Bistro and Starbucks Coffee for both Breakfast and Dinner. Finally, we do offer microwaves - they are just upon request. We hope you'll give us another shot!
"Not worth more than 100$"
The hotel is okay but it is not really close to anything other than the freeway. I didnt feel like there was enough parking for the hotel.Genuine Expedia guest review
Response by Courtyard by Marriott Alexandria Old Town/Southwest Hello there! Thank you so much for your feedback regarding your stay. I'm sorry you felt the hotel was far away from the places you wished to go. Our hotel is very near 8 different restaurants and a movie theater. Also, we are just one metro stop away from King Street and many other dinning and shopping destinations. Also, our hotel has a shuttle that will take transport you to the local restaurants, the Metro, the grocery store and convineience store. As for the parking at the hotel, when we are busy it is a full parking lot! We have plenty of parking, however. We also have additional parking just across from the hotel for overnight parking needs.
"Very Poor Customer Service During Flooding Problem"
We planned to stay for six days but checked out after one night. Location is good near movies, restaurants, old town Alexandria but it had had a severe flooding problem four days before. A pipe or sprinkler leak flooded the top 8th floor down to the bottom floor. Half of the hotel was unusable and during the day they had loud industrial fans blowing […] all day in the hallways. They were approved to open the other half of the hotel even with fans and construction people there fixing the damaged rooms and hallways. When we checked in, the woman at the desk told us nothing about any of this and put us in a room next to where the fans were blowing. When we complained, another hotel person put us in a room farther down the hall away and said they would be turned off at 9 or 10PM so people could sleep. At 10PM I called because the fans were still on and was told "they are coming to turn them off right now". So 30 min later they were shut off. Next morning, we had hotels.com call the manager to cancel our stay and he refused. I spoke to the manager and after 15 minutes of arguing he finally agreed with no apology for our stay or the terrible handling of this by his staff. An unforeseen accident like this is understandable, but poor handling of it by managers and staff is not. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Alexandria Old Town/Southwest I truly thank you for your feedback. We shut down 57% of our hotel so that our guests would be minimally impacted. The rooms that were occupied by guests were at the opposite end of the building from the affected areas and there was no equipment in this area. Due to the severity of the flooding it was imperative that the equipment be operational a large portion of the day. At the hotel's expense we agreed with our guests that the equipment should be turned off nightly. We began shutting fans of around 9pm. This was not a quick process; it took some time to turn the equipment off due to the extent of the drying process. The drying process took nearly 2 weeks. This was a direct result of our choice to turn off the equipment at night. Unfortunately, we could not repair the corridors until the drying process was completed, leaving much to be desired. Finally, I personally spoke to Expedia and the agent did not state that you had an issue with the fans or the hotels appearance. The information I received was that you wanted to check out. When I asked the reason he stated “I understand you had a flood”. He did not say you had any particular issues. When you came to the desk we spoke for a short period of time regarding the issues you had and I agreed to check you out with no penalty. I clearly remember apologizing for the issues and you thanked me for allowing you to check out. The situation was certainly not a favorable one and I’m sorry that we could not have provided you with a better experience in a very challenging time.
Overall stay was ok.The parking for guest needs improvement. Room was fair enough. Maintenance repairing a room that flooded had fans going all day and night. Could still hear the noise with door closed and t.v. volume up. Management should not have booked rooms around that area on the fourth floor.Genuine Hotels.com guest review
Response by Courtyard by Marriott Alexandria Old Town/Southwest Thank you for your feedback. We recently had a sprinkler head burst on the roof of our building. We shut down 57% of our hotel so that our guests would be minimally impacted. The rooms that were occupied by guests were at the opposite end of the building from the affected areas and there was no equipment in this area. Due to the severity of the flooding it was imperative that the equipment be operational a large portion of the day. At the hotel's expense we agreed with our guests that the equipment should be turned off nightly. We began shutting fans of around 9pm. This was not a quick process; it took some time to turn the equipment off due to the extent of the drying process. The drying process took nearly 2 weeks. This was a direct result of our choice to turn off the equipment at night. Unfortunately, we could not repair the corridors until the drying process was completed, leaving much to be desired. I'm unsure of what issues there were with parking, however, we have ample parking across from the hotel, beside the hotel, behind the hotel and under the hotel. The situation was certainly not a favorable one and I’m sorry that we could not have provided you with a better experience in a very challenging time.
"nice, neat and clean hotel. The staff was amazing."
Great area; close to the train station and a wonderful place for a peaceful walk to local shops and the movie theater.Genuine Expedia guest review
Response by Courtyard by Marriott Alexandria Old Town/Southwest Thank you so much for the great feedback! We do have an amazing staff!!!!
Very clean facility and rooms within a great location.Genuine Expedia guest review
Response by Courtyard by Marriott Alexandria Old Town/Southwest Thanks for the graeat feedback and rating, LEON!
"Better options in Alexandria for the price"
Way overpriced at $139 considering there's no breakfast included. Also, the non-smoking room had a very musty, sulfur smell. Internet was spotty.Genuine Hotels.com guest review
This was the first time I have been to DC with my girlfriend and this hotel was excellent! We arrived 3 hours before check in and they already had our room ready for us. We got everything that we asked for and the front desk was very helpful and was very easy to talk to. The location is really close to the Metro and they even have a shuttle to drive […] you around to the Metro and a few other places close by. The food at the Bistro was a little on the pricy side but was still quite good. The only thing that happened that lowered my rating for this hotel was that even when we had the sign out not to bother us, the maids still tried to come into the room to clean almost everyday. Aside from that our stay was very comfortable and we will go to this hotel again if we go to DC again. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Alexandria Old Town/Southwest Kaz, thank you so much for your feedback. I'm so sorry that our housekeeping team didn't honor your sign. We have used this as a training example to retrain the team! We're so glad you enjoyed your stay, otherwise!
"The rooms were beautiful and the staff was great!"
This was a wonderful experience. I would recommend this hotel to all. The rooms were beautiful and the staff was helpful and courteous. The location was ideal since its right off the beltway. Loved it!!Genuine Expedia guest review
Response by Courtyard by Marriott Alexandria Old Town/Southwest JoAnn - Thank you so much for the great feedback and rating! Come back and see us again!
"6 night visit"
I found this hotel to be exactly what I was looking for. The location was great as it was right by a metro station which opens you up to all of DC. Though you can easily walk to the station, they offer a shuttle which takes you to several places locally which also was a big convenience. The drivers and staff were all extremely friendly. If I had any […] complaints at all it would be that there aren't very many food options around (within walking distance that is) but there were many delivery options and a bistro within the hotel. I will definitely stay here again. Thank you! Read moreGenuine Expedia guest review
Response by Courtyard by Marriott Alexandria Old Town/Southwest Richard, thank you for all the wonderful feedback and the amazing rating!!! We do have 8 restaurants within walking distance of the hotel and several more just a metro or shuttle ride away! Next time you visit let us recommend one for you!
"Good value in Alexandria"
I stayed here for New Years Eve. It is technically close enough to the Eisenhower Metro station to walk, but I probably would have taken my car and parked at the lot (it was New Years Eve, so the lot was free, I think. Otherwise it's $7). Other than that, this is a very nice hotel. Very friendly staff. Room size is average for the area, decor was fresh. […] You have a coffee maker in the room but no fridge. There is a restaurant in the hotel. Parking is free but breakfast isn't. If you want to visit Alexandria or DC but don't want to pay the higher hotel costs (and don't mind a bit of a hike) this would be a good hotel to work from. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Alexandria Old Town/Southwest Thanks so much for the great rating!!!
overallll a good stay--BUT the alarm clock in our room went off every morning at 6:00 and there was no way to un-plug itGenuine Hotels.com guest review
Response by Courtyard by Marriott Alexandria Old Town/Southwest Thank you so much for the great rating! In the future just let us know if there is a pesky alarm clock and we will replace it!
"Room had odor"
My room had a musty order the rugs were old and stained. But main complaint was the bad smell. I did report This to front desk upon leaving and I received an apology. Hope they correct this situation I would not stay at this courtyard hotel againGenuine Hotels.com guest review
This Courtyard offered great value and met all of my needs easily. I will stay here again.Genuine Hotels.com guest review
Food at hotel horrible...no restaurants near by!Genuine Hotels.com guest review
"Really great hotel"
This hotel was modern, well designed and clean. Granite bath counter-top, sofa. Only missed having a minifrig (but the wall unit had a place for one). Otherwise perfect.Genuine Hotels.com guest review
We really enjoyed our stay and the hotel. It was quiet and clean and the bed was a plus for me because I like a firm mattress. I was very pleased. I just wish we had had a sofa in our room instead of a single chair. When our son and his friend came to visit it would have been better to have a sofa so they would not have to sit on the bed and there would […] have been more room. Whenever you have specials, please let us know by email because we would use your hotel when we return again. Thank you!!!!! Read moreGenuine Hotels.com guest review
"Close to Metro station and some restaurants"
Location and service are quite good, I would recommend it if you have a good deal.Genuine Hotels.com guest review
Very nice rooms, affordable, and excellent service.Genuine Hotels.com guest review
"Real solid in The Courtyard"
This is one of my fav hotels because of the classiness, cleanliness of it and the feng shui of the room. This changes the experience for the better. It even has free parking, some underground parking garage too with elevator up into hotel. That was a plus. Only thing is I had to ask for a fridge and there is no microwave at this location. Im a leftover […] kinda gal so this was a little issue. Overall, its real solid at the courtyard. Read moreGenuine Hotels.com guest review
I loved it here! I'm booking again soon!Genuine Hotels.com guest review
Good hotel - bit far from DC sights but great if you have a car. Wish they also had free breakfast. But overall a great hotel for the priceGenuine Hotels.com guest review
The hotel was being renovated so it is difficult to rate. I expect it will be fine. The shuttle service was excellent and staff very accommodating.Genuine Expedia guest review
Good place to stay, close to downtown.Genuine Hotels.com guest review
"Pretty good overall."
I would say I loved the room it was real good for the price but when I decided to go downstairs to get something to eat the chef or guy that was serving wasn't too friendly he definitely seem like he didn't want to be there. But the food was delicious.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )