"Elegant Rooms & Hotel"
I'm happy I chose this Hotel to stay in, their services include a free shuttle that takes you to the Eisenhower Metro Station which is a plus. They have a nice bistro and business center. Employees are all nice and client-oriented.Genuine Hotels.com guest review
Our room smelled of cat urine. Couldn't change b/c hotel full. Bistro was unsatisfying n expensive. The staff n service were good however.Genuine Hotels.com guest review
"Nice hotel! Easy access to major highway..."
Good food! Nice environment! Friendly staff. Family friendly. Wifi a bit slow. Too much tall trees, but good shade.Genuine Expedia guest review
"Great Place; Convenient Location"
Our room was very clean and the bed was incredibly comfortable. If you're visiting the DC area, this hotel is a good choice.Genuine Expedia guest review
"I expected more from this hotel"
I requested a microwave and refrigerator during reservation. It took three request to the front desk to get a refrigerator and never got the microwave. I was informed they ran out of microwave.Genuine Expedia guest review
Response by Courtyard by Marriott Alexandria Old Town/Southwest Good Afternoon Charles, Thank you for taking the time to share your feedback with us. I apologize that we were not able to honor all of your requests. Unfortunately, all of our rooms are not equipped with refrigerators and we have a very limited number of microwaves available for guest rooms. We do try our best to honor all requests, however uunfortunately we cannot guarantee theese requestss due to the lack of availability. I am glad that they were able to locate a refrigerator for you. We are hoping to have more microfridge units next year when we do our capital expenditure projects. Thank you again for taking the time to share your feedback . We look forward to your next visit.
"400m from a metro stop"
The hotel met what I was looking for: clean, in a safe neighborhood, available parking, walking distance to a metro stop, decent, in-house place for breakfast, friendly staff.Genuine Hotels.com guest review
"Good standard hotel"
We wanted a affordable hotel near Washington, and this matched our needs.Genuine Hotels.com guest review
"Lovely stay in Alexandria."
Had a great time, good deal on expedia. Great services and clean and comfortable room and bed. I breakfast but was not a deal breaker.Genuine Expedia guest review
"close to metro in Alexandria, overlooking freeway"
friendly staff and updated lobby are pleasant. Room was decent but smelled musty.Genuine Expedia guest review
"Nice, Neat, Practical, Pleasant"
My family and I stayed here. The experience was pleasant enough and I probably would stay here again. Make sure when you book your reservation that breakfast is included because it is not a standard part of the hotel amenities and only two meals were covered though we were a family of three. The front desk staff were cordial and very helpful with getting […] around town. I'd had an issue with the restaurant cashier (seemed he was new or in training) and they cleared it up immediately! Glad the parking was free. Read moreGenuine Hotels.com guest review
Room was large, clean, and well appointed. Bed was large, solid, and with plenty of blankets and pillows.Genuine Expedia guest review
"Great Hotel in Alrxandria, VA"
Great location. Only drawback, no swimming pool!Genuine Hotels.com guest review
This is an extremely comfortable hotel, with a helpful, friendly staff. We got the "Stay for Breakfast" package and enjoyed starting each day with a great meal!Genuine Expedia guest review
"Great Hotel - 2 blocks to Metro (walking)"
Stayed for 10 days while visiting D.C. Excellent hotel with friendly staff. Free parking and close to Metro station. Room was clean, bed was good. Quiet area. Shuttle takes to Old Town shuttle. Not a lot of restaurants close by.Genuine Expedia guest review
"great room but not clean"
The service was nice. I was happy to have a balcony room, but I was not very happy with the cleanliness of the bathroom. There was mold on the shower curtain and I alerted the cleaning staff, who was very friendly, but was unable to remove all of the mold on the certain. This is not my first time seeing this in hotels and would hope there would be a […] replacement policy for shower curtains. Read moreGenuine Hotels.com guest review
"Ok service, decent location, excellent "amenities""
Checked in late at night and it took a VERY long time to get us a room. They failed to change our bed sheets. However, free parking and wi-fi were great amenities, the market had decent prepackaged food options (although VERY pricey) and the location was close to the highway. Recommend staying here only if you have a car.Genuine Hotels.com guest review
"Outstanding hotel with outstanding staff"
Location was great right off the beltway. The staff were very friendly and helpful. The workout facility was first class. We did not eat at the hotel which was very expensive but they provided free transportation to a nice restaurant for breakfast.Genuine Expedia guest review
My flight was delayed, and I didn't arrive until 1am. The front desk sent a shuttle (even though they were done for the day) and gave me a beverage free of charge.Genuine Hotels.com guest review
I had a great stay and would definitely stay there againGenuine Expedia guest review
"Great Price and Location"
Great Price, Great Staff, Few Block Walk to Metro Rail or Hotel offers Free Shuttle. Also free shuttle to Old Town Alexandria for great restaurants and shopping. TIP: Cost of Alexandria Yellow Cab to Mall area is 25-30 USD (plus tip) which is reasonable and very handy!Genuine Expedia guest review
I felt like a Princess ! Awesome king size. I never imagined it would be soooo good.Genuine Expedia guest review
Great Stay!!Genuine Hotels.com guest review
"Front desk Staff"
Front staff could have been more present during interaction. Seemed a bit preoccupied mantally.Genuine Expedia guest review
Response by Courtyard by Marriott Alexandria Old Town/Southwest Thank you for taking the time to share your feedback with us about your stay. I apologize that our staff seemed pre occupied and unattentive. Please know that we have addressed this with our team . It is feedback from our valued guests like yourself that bring awareness to our challenges so that we may continue to imprive our service processes.
We found the hotel quite nice and accomodating. Breakfast at the Bistro was good but pricy. Having friends and family in the area, we parked our car and were transported to DC and Old Town. Free, covered parking is a real plus.Genuine Expedia guest review
This place was great to stay at. Friendly staff. Rooms were really clean. Only downside was the 10 min walk to the metro but they have a shuttle that takes you there for free. There isn't much to eat in the area so plan on eating at their restaurant. Kinda pricey. Metro takes about 20 mins to get to the national mall.Genuine Hotels.com guest review
"Close to metro and walking distance to shops"
Hotel was in a convenient area. Clean provided basic amenities. Beds were not the most comfortable but not horrible for one or two nights.Genuine Expedia guest review
"Nice hotel close to metro."
The hotel staff was very helpful. They did not have our reservation from Expedia even though we had a confirmation number. The staff contacted Expedia and were able to find us a room. They were also very good at giving us driving and metro directions.Genuine Expedia guest review
I had a great time. Staff were great. They help me and my girlfriend with directions around the city. Walking distance to restaurants and movies and the train station which was a plus.Genuine Hotels.com guest review
The location and cleanliness of the hotel was great. The price was acceptable being I made last minute reservations and the hotel is close to downtown Alexandria. Overall, a great hotel.Genuine Hotels.com guest review
The staff was terrific very friendly and professional.Genuine Hotels.com guest review
"Poor Customer Service"
My stay was awful. The manager/service clerk was not friendly and made me feel that I was doing him a favor by staying at his hotel or that I was of lesser value than those patrons who may have booked directly through the hotel. My requests were ignored. I asked to not be next to the stairs; however, my room was right next to the stairs. When I asked […] to be moved, it was treated as if my request was an inconvenience, only for me to finally be moved to a vacant room that was further down the hall away from the stairs. When I was moved from the room next to the stairs, I was placed in a room that had a toilet that ran constantly. I had to once again call the front desk to inquire about the toilet only to be moved yet again. Three rooms one stay. The manager/clerk felt more inconvenienced than I. He had a negative attitude when I was polite and wanted to work with them as opposed to just leaving the hotel and taking my business else where. It doesn't end there. On check out day, the "do not disturb' sign was on my door from the night before. At about 11:10 a.m., I went down stairs to load my car with my things and when I came back to the room, the sign was removed from the door, the sign was placed on the table, and the housekeeper had already removed my bed linen. I made the clerk on duty aware of the incident only to be told that the manager was not on duty at the time and the concern would be delivered to him upon his return. It was not a pleasant stay. Read moreGenuine Hotels.com guest review
"Great hotel. So glad we found it."
Great room. Free parking. Free shuttle to DC Metro Station. Lobby resturant - good food, variety of selections, relaxing atmosphere. Considered leaving National Harbor Gaylord (second destination) a day early to return to this hotel - so much nicer.Genuine Expedia guest review
"Clean room and friendly staff."
Stayed one Night and had a good visit. Just remember to hang the do not disturb sign if you don't want to be visited by the housekeeping staff at 9:00am.Genuine Expedia guest review
"Weekend with friends"
Lovely hotel front desk staff was friendly Chris I think was his name helped me with my gps and Papa overall the staff was helpful definitely if I was to travel to Virginia again I will stay there. At first was difficult to navigate the area but after a few days I got it. They took care of all my mail. Please stay here rooms were clean oh and they have […] a shuttle that will take you to nearby restaurants. Read moreGenuine Expedia guest review
Staff was very professional, room was very clean. Disappointed that they did not offer room serviceGenuine Expedia guest review
My boyfriend and I were looking for a nice but inexpensive hotel in the area close to the National Harbor in Maryland. When we found this deal on Hotels.com it was a prefect fit for what we were looking for. The hotel was not only a great location only minutes from the harbor but management and staff were happy and helpful. We will absolutely stay there […] again. Read moreGenuine Hotels.com guest review
"Hike to the metro"
I liked everything about this hotel except the distance to the metro. I think it is advertised as a 5 minute walk, but when you factor in luggage and a toddler, it's really more like a 20 minute walk over an overpass on a busy road. It could be a 5 minute fast paced walk if all you are planning on carrying is a mid-weight backpack or something on w […] heels. Read moreGenuine Hotels.com guest review
I was disappointed because most of the hotels we stay at offer breakfast complimentary or, at least, coffee. And there was no pool, indoor or out. otherwise, staff was pleasant and generally efficient. We did leave one call for a wake up that never came. You would think that would be automated.Genuine Hotels.com guest review
"Everything was fine"
just one night slept well and good hot shower........................................................................................................................................................................................................................................................................................Genuine Expedia guest review
greatGenuine Hotels.com guest review
The staff was excellent and very welcoming!!! I requested more towels and they were knocking on the door before I could finish brushing my teeth! The shuttle service was wonderful!! The driver was friendly, helpful and extremely courteous!!! Great location we could walk to the Metro it was so close. The beds were very comfortable and inviting. Room […] was attractive and clean!! Read moreGenuine Expedia guest review
"walk to metro and Old Town"
Location was great. Parking was tight, and we felt lucky to find a space each night. Coffee in lobby would add to the comfort.Genuine Hotels.com guest review
"Just say no to the "Bistro""
The hotel was convenient especially for a weekend stay. It is located not too far from the metro. You can walk, drive and park or take their shuttle. I would only say stay away from their overpriced, low quality Bistro. First, I ordered a lemon drop martini. Anyone who loves martinis knows they are mostly alcohol. My martini was mostly juice. Not worth […] it for $10. The bartender is not a real bartender, using the little silver measuring cup for each drink. Just pour! Sheesh. We were going to have breakfast there the next morning but there was quite a line for food that is NOT FRESH! Don't let them trick you. We drove about ten minutes into town for a delightful breakfast at Firelflies. You're better off going there. Read moreGenuine Hotels.com guest review
The hotel met expectations! Overall service was good. Chris was excellent. Complementary shuttle to the Metro station was excellent, though they request you wait to call for pickup when you get off the train. we stood in the cold for 20 minutes waiting for pickup. Overall, a good stay, though.Genuine Hotels.com guest review
"Difficult to find"
We loved the hotel, but had a hard time finding it. When I called to ask for directions, I was put on hold. I stayed on hold for 25 minutes and nobody ever came back to me. I finally hung up after we found the hotel ourselves. When I got there, I found one lone worker behind the desk doing nothing. I told her I was still on hold and she looked at the […] phone baffled. I was not happy. Read moreGenuine Hotels.com guest review
"Great Service but minor issues"
Location was very convenient next to lots of restaurants and the AMC Theatre. Front desk staff was clean cut and mannered. Always pleasant to work with. My only complaint is that the housekeeping didn't always take the trash or wipe down surfaces. The water flow force was very low. Difficult to do things like wash your face and brush your teeth. But […] we managed. Knowing these minor issues I will stay here again. Read moreGenuine Hotels.com guest review
"Way to expensive for the location"
Way to expensive for the location, I wouldn't call this old town. The only thing in old town that is within walking distance is the Masonic Temple. I could have booked this same hotel three weeks earlier for almost 1/3 the price I paid. However it is a nice hotel and the water pressure in the shower was the best ever. And at least they didn't charge […] me extra for internet and parking my car in the hotels lot. Read moreGenuine Hotels.com guest review
Nice room- however, the room had an interesting smell to it. Apparently the cleaners that are sprayed do not smell the best. You only notice the smell when you first walk in. Once in the room you really do not notice it. Unfortunately, they do not have a refrigerator in the room or a swimming pool/hot tub.Genuine Hotels.com guest review
Great stay..close to metro...high value/service ratioGenuine Hotels.com guest review
"Overall it was good."
Minus not having a refrigerator and microwave it was a good stay.Genuine Expedia guest review
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