"Business in the Area"
Excellent accommodations and location. The employees were very courteous and helpful. We were just minutes from our meeting location. The "Bistro" located in the building was very convenient. Didn't have to leave the building for breakfast and dinner. We had everything we needed for our stay in one location.Genuine Hotels.com guest review
Response by Courtyard by Marriott Alexandria Old Town/Southwest Thanks so much, Jim! Come back and see us soon!
"Perfect for me"
Whenever I visit DC I stay here at this hotel. I travel alone, but feel very safe here. It is walking distant to the Eisenhower metro station, but the hotel also has a shuttle to and from the station. The staff is always friendly and helpful.Genuine Hotels.com guest review
Response by Courtyard by Marriott Alexandria Old Town/Southwest Thank you so much for the great feedback and rating, Nicole! We look forward to seeing you again soon!
"Not overly impressed"
It's a nice property, in a convenient location. However: (1) the parking spaces are so narrow it is almost impossible to get in and out of your car (2) the cable TV in my room wasn't working properly - no apology when I reported it (3) no free coffee in the lobby (4) no complementary breakfast (5) no microwave in the room. The front desk staff wasn't […] very friendly.There are several other properties in the immediate area - I'll go to one of them next time. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Alexandria Old Town/Southwest Chuck, I am so sorry that we did not meet your expectations... or ours! It sounds like we really dropped the ball all over the place. We've had a rash of complaints regarding the cable recently so we are in the process of figuring out what the issue is! We should have certainly offered you an apology! As for the coffee and breakfast, we do offer our Bistro and Starbucks Coffee for both Breakfast and Dinner. Finally, we do offer microwaves - they are just upon request. We hope you'll give us another shot!
"Not worth more than 100$"
The hotel is okay but it is not really close to anything other than the freeway. I didnt feel like there was enough parking for the hotel.Genuine Expedia guest review
Response by Courtyard by Marriott Alexandria Old Town/Southwest Hello there! Thank you so much for your feedback regarding your stay. I'm sorry you felt the hotel was far away from the places you wished to go. Our hotel is very near 8 different restaurants and a movie theater. Also, we are just one metro stop away from King Street and many other dinning and shopping destinations. Also, our hotel has a shuttle that will take transport you to the local restaurants, the Metro, the grocery store and convineience store. As for the parking at the hotel, when we are busy it is a full parking lot! We have plenty of parking, however. We also have additional parking just across from the hotel for overnight parking needs.
"Very Poor Customer Service During Flooding Problem"
We planned to stay for six days but checked out after one night. Location is good near movies, restaurants, old town Alexandria but it had had a severe flooding problem four days before. A pipe or sprinkler leak flooded the top 8th floor down to the bottom floor. Half of the hotel was unusable and during the day they had loud industrial fans blowing […] all day in the hallways. They were approved to open the other half of the hotel even with fans and construction people there fixing the damaged rooms and hallways. When we checked in, the woman at the desk told us nothing about any of this and put us in a room next to where the fans were blowing. When we complained, another hotel person put us in a room farther down the hall away and said they would be turned off at 9 or 10PM so people could sleep. At 10PM I called because the fans were still on and was told "they are coming to turn them off right now". So 30 min later they were shut off. Next morning, we had hotels.com call the manager to cancel our stay and he refused. I spoke to the manager and after 15 minutes of arguing he finally agreed with no apology for our stay or the terrible handling of this by his staff. An unforeseen accident like this is understandable, but poor handling of it by managers and staff is not. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Alexandria Old Town/Southwest I truly thank you for your feedback. We shut down 57% of our hotel so that our guests would be minimally impacted. The rooms that were occupied by guests were at the opposite end of the building from the affected areas and there was no equipment in this area. Due to the severity of the flooding it was imperative that the equipment be operational a large portion of the day. At the hotel's expense we agreed with our guests that the equipment should be turned off nightly. We began shutting fans of around 9pm. This was not a quick process; it took some time to turn the equipment off due to the extent of the drying process. The drying process took nearly 2 weeks. This was a direct result of our choice to turn off the equipment at night. Unfortunately, we could not repair the corridors until the drying process was completed, leaving much to be desired. Finally, I personally spoke to Expedia and the agent did not state that you had an issue with the fans or the hotels appearance. The information I received was that you wanted to check out. When I asked the reason he stated “I understand you had a flood”. He did not say you had any particular issues. When you came to the desk we spoke for a short period of time regarding the issues you had and I agreed to check you out with no penalty. I clearly remember apologizing for the issues and you thanked me for allowing you to check out. The situation was certainly not a favorable one and I’m sorry that we could not have provided you with a better experience in a very challenging time.
Overall stay was ok.The parking for guest needs improvement. Room was fair enough. Maintenance repairing a room that flooded had fans going all day and night. Could still hear the noise with door closed and t.v. volume up. Management should not have booked rooms around that area on the fourth floor.Genuine Hotels.com guest review
Response by Courtyard by Marriott Alexandria Old Town/Southwest Thank you for your feedback. We recently had a sprinkler head burst on the roof of our building. We shut down 57% of our hotel so that our guests would be minimally impacted. The rooms that were occupied by guests were at the opposite end of the building from the affected areas and there was no equipment in this area. Due to the severity of the flooding it was imperative that the equipment be operational a large portion of the day. At the hotel's expense we agreed with our guests that the equipment should be turned off nightly. We began shutting fans of around 9pm. This was not a quick process; it took some time to turn the equipment off due to the extent of the drying process. The drying process took nearly 2 weeks. This was a direct result of our choice to turn off the equipment at night. Unfortunately, we could not repair the corridors until the drying process was completed, leaving much to be desired. I'm unsure of what issues there were with parking, however, we have ample parking across from the hotel, beside the hotel, behind the hotel and under the hotel. The situation was certainly not a favorable one and I’m sorry that we could not have provided you with a better experience in a very challenging time.
"nice, neat and clean hotel. The staff was amazing."
Great area; close to the train station and a wonderful place for a peaceful walk to local shops and the movie theater.Genuine Expedia guest review
Very clean facility and rooms within a great location.Genuine Expedia guest review
"Better options in Alexandria for the price"
Way overpriced at $139 considering there's no breakfast included. Also, the non-smoking room had a very musty, sulfur smell. Internet was spotty.Genuine Hotels.com guest review
This was the first time I have been to DC with my girlfriend and this hotel was excellent! We arrived 3 hours before check in and they already had our room ready for us. We got everything that we asked for and the front desk was very helpful and was very easy to talk to. The location is really close to the Metro and they even have a shuttle to drive […] you around to the Metro and a few other places close by. The food at the Bistro was a little on the pricy side but was still quite good. The only thing that happened that lowered my rating for this hotel was that even when we had the sign out not to bother us, the maids still tried to come into the room to clean almost everyday. Aside from that our stay was very comfortable and we will go to this hotel again if we go to DC again. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Alexandria Old Town/Southwest Kaz, thank you so much for your feedback. I'm so sorry that our housekeeping team didn't honor your sign. We have used this as a training example to retrain the team! We're so glad you enjoyed your stay, otherwise!
"The rooms were beautiful and the staff was great!"
This was a wonderful experience. I would recommend this hotel to all. The rooms were beautiful and the staff was helpful and courteous. The location was ideal since its right off the beltway. Loved it!!Genuine Expedia guest review
"6 night visit"
I found this hotel to be exactly what I was looking for. The location was great as it was right by a metro station which opens you up to all of DC. Though you can easily walk to the station, they offer a shuttle which takes you to several places locally which also was a big convenience. The drivers and staff were all extremely friendly. If I had any […] complaints at all it would be that there aren't very many food options around (within walking distance that is) but there were many delivery options and a bistro within the hotel. I will definitely stay here again. Thank you! Read moreGenuine Expedia guest review
"Good value in Alexandria"
I stayed here for New Years Eve. It is technically close enough to the Eisenhower Metro station to walk, but I probably would have taken my car and parked at the lot (it was New Years Eve, so the lot was free, I think. Otherwise it's $7). Other than that, this is a very nice hotel. Very friendly staff. Room size is average for the area, decor was fresh. […] You have a coffee maker in the room but no fridge. There is a restaurant in the hotel. Parking is free but breakfast isn't. If you want to visit Alexandria or DC but don't want to pay the higher hotel costs (and don't mind a bit of a hike) this would be a good hotel to work from. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott Alexandria Old Town/Southwest Thanks so much for the great rating!!!
overallll a good stay--BUT the alarm clock in our room went off every morning at 6:00 and there was no way to un-plug itGenuine Hotels.com guest review
Response by Courtyard by Marriott Alexandria Old Town/Southwest Thank you so much for the great rating! In the future just let us know if there is a pesky alarm clock and we will replace it!
"Room had odor"
My room had a musty order the rugs were old and stained. But main complaint was the bad smell. I did report This to front desk upon leaving and I received an apology. Hope they correct this situation I would not stay at this courtyard hotel againGenuine Hotels.com guest review
This Courtyard offered great value and met all of my needs easily. I will stay here again.Genuine Hotels.com guest review
Food at hotel horrible...no restaurants near by!Genuine Hotels.com guest review
"Really great hotel"
This hotel was modern, well designed and clean. Granite bath counter-top, sofa. Only missed having a minifrig (but the wall unit had a place for one). Otherwise perfect.Genuine Hotels.com guest review
We really enjoyed our stay and the hotel. It was quiet and clean and the bed was a plus for me because I like a firm mattress. I was very pleased. I just wish we had had a sofa in our room instead of a single chair. When our son and his friend came to visit it would have been better to have a sofa so they would not have to sit on the bed and there would […] have been more room. Whenever you have specials, please let us know by email because we would use your hotel when we return again. Thank you!!!!! Read moreGenuine Hotels.com guest review
"Close to Metro station and some restaurants"
Location and service are quite good, I would recommend it if you have a good deal.Genuine Hotels.com guest review
Very nice rooms, affordable, and excellent service.Genuine Hotels.com guest review
"Real solid in The Courtyard"
This is one of my fav hotels because of the classiness, cleanliness of it and the feng shui of the room. This changes the experience for the better. It even has free parking, some underground parking garage too with elevator up into hotel. That was a plus. Only thing is I had to ask for a fridge and there is no microwave at this location. Im a leftover […] kinda gal so this was a little issue. Overall, its real solid at the courtyard. Read moreGenuine Hotels.com guest review
I loved it here! I'm booking again soon!Genuine Hotels.com guest review
Good hotel - bit far from DC sights but great if you have a car. Wish they also had free breakfast. But overall a great hotel for the priceGenuine Hotels.com guest review
The hotel was being renovated so it is difficult to rate. I expect it will be fine. The shuttle service was excellent and staff very accommodating.Genuine Expedia guest review
Good place to stay, close to downtown.Genuine Hotels.com guest review
"Pretty good overall."
I would say I loved the room it was real good for the price but when I decided to go downstairs to get something to eat the chef or guy that was serving wasn't too friendly he definitely seem like he didn't want to be there. But the food was delicious.Genuine Expedia guest review
"Close to monuments"
Hotel was close to monuments, White House and Smithsonian. Only tricky part was the highways leading to it. Otherwise everything you would expect from a Courtyard...Genuine Expedia guest review
"Some hotel staff were unhelpful - poor cust svc."
At front desk, staff told me that I could not check-in because my name was not on the reservation, even though I made the reservation for us, and paid with *my* credit card, and had the reservation number. Staff repeatedly told me that there was *nothing* he could do. Repeatedly I made suggestions that he *could* do. It made little sense: he said that […] my guest could call him and add my name onto the reservation. Finally, he told me that I could go to a computer and pull-up my reservation and modify it to put my name on it, and come back to him. It was poor customer service that he refused to pull-up the reservation himself. He was too quick to repeatedly tell me what he could not and would not do ... and gave too little help ... no sympathy ... it felt like he did not want us to stay there, and he was trying to create obstacles and discomfort. Read moreGenuine Expedia guest review
"Nice for my swearing in ceremony."
Enjoyed my stay! Will return!Genuine Hotels.com guest review
"Clean, comfortable rooms - no more, no less"
The place was difficult to find and to get to/from during our stay. Make sure you call the hotel to obtain directions- there are some new roads that were not displaying on our GPSs. Fairly close to the metro and a free shuttle bus from the hotel was convenient. Our stay was nice- clean, comfortable rooms- decent mattresses and decent water pressure- […] nothing luxurious. A nice café for breakfast (they also serve dinner, which we did not stay for). The hotel was definitely understaffed during our stay- everyone seemed to be pulling double-duty- but if that's the price for a good deal, that's fine with me. We did obtain all the information we needed, though, regarding the sites in the area we were interested in visiting. Read moreGenuine Hotels.com guest review
"Accessible to Down DC"
This hotel is conveniently located just outside of DC. We drove up there and it was easy to get there, free to park and they had shuttle service to the Eisenhower Metro Station as needed. That serves as a major plus. The staff were all friendly and helpful. The hotel itself is good, the rooms could be better in terms of design and amenities.Genuine Hotels.com guest review
The staff was very friendly. The hotel was easy to find and close to the highway.Genuine Expedia guest review
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"Good Place to stay"
Good but just the AirCondition is making strong noise to effect my sleepGenuine Hotels.com guest review
"Short visit to Washington DC area"
We booked this room through Expedia for a great price and this hotel was great for the price. The area was nice for a morning run with a jogging path and a park a few miles down the road. It was perfect for what we were looking for; a nice clean room for a few nights stay while visiting relatives.Genuine Expedia guest review
Great location to the Washington DC Metro System. Convietent access to all the downtown locations and attractions. Hotel has free shuttle to and from the Metro, however, it is only a short walk across the freeway bridge.Genuine Hotels.com guest review
"Nice hotel with free parking!"
Great weekend stay. Staff was very friendly. Room was a little small but clean.Genuine Expedia guest review
"Good Stay At A Good Rate"
I searched all around the Alexandria area for a hotel near the highway that was affordable, and this was the best price I could find. Parking was free (very rare in the DC area), and the hotel was in very good condition. The room was very comfortable, AC worked great, internet was fast, and the staff brought up a minifridge right away so I could keep […] my medication refrigerated. Also, the hotel is the sponsor of the NFL, so the Thursday Night Game was on and they were giving away small prizes, which was unexpected and fun. Overall a very good stay. Only downsides were, it's pretty tricky to get to the hotel, even though it's right off the highway (blame city planners for that, but, it is still a bit of a pain), and parking was pretty cramped. One last thing, the shower handles were way too complicated, there were three, I guess one was hot, one was cold, and one switched between bath/shower, but it took awhile each morning to get the water temp somewhere in the middle between "scalding" and "freezing." But again, overall it was definitely worth the stay, especially for the price, I bet you'd be hard-pressed to find a more comfortable place for the price and location. Read moreGenuine Hotels.com guest review
"Hotel was very clean would stay again"
The hotel was very clean and I would stay again. The lady at the front desk was very niceGenuine Expedia guest review
"Great place to stay in Alexandria VA"
The front desk staff is superb !! Very helpful and accommodating. The hotel itself is very nice. All in all an excellent stay.Genuine Hotels.com guest review
"Smelly room, not walking distance to Old Town"
Our room smelt stale - like someone had been sweating profusely. Even with the balcony open, the stench did not clear for the two nights that we had stayed. Since we arrived at 5 a.m. and were exhausted from driving overnight, we didn't ask to change rooms but hoped instead that the smell would go away. It didn't. The bathroom was spacious but not as […] clean as I would have expected. The toilet seat was in poor condition - it was bumpy and stained. How much does it cost to replace a toilet seat? $20? The hotel does not offer a free breakfast but they do have a market area where you can purchase snacks 24/7 (we didn't visit their restaurant). I purchased a bag of M&Ms for $3.30. I was stunned when I found out the price, as none of the items in the Market have price tags. I guess they know that if we knew the price in advance, we'd drive to a convenience store. I thought that the hotel would be closer to Old Town, but it's not within walking distance. It's about a ten-minute drive. On the way home, my husband and I stayed overnight at a Days Inn in PA, and not only was it half the price, but it was in much better condition! I'm very disappointed in our stay, especially after reading so many positive reviews. Read moreGenuine Expedia guest review
"Internet included in the price"
Free Internet at a hotel is a must in the 21st century. Stay away from Hotels that charge separately for Internet. It is the equivalent of McDonald s charging separately for napkins. Front desk people were 100%.Genuine Hotels.com guest review
"great location and front desk staff top notch"
We stay at your hotel every August for a preseason Redskins game and are always greeted like the true fans we are. The location being so close to the Metro, the beltway and Alexandria city is great.Genuine Hotels.com guest review
My stay was great. I slept very well. The room was very clean. The bistro food options were great it just a awesome place to stay!Genuine Hotels.com guest review
"Would stay again!"
Read reviews after booking Hotel and was pleased that it was not all like the reviews said. Very Pleased!!!Genuine Expedia guest review
"Nice hotel for a DC trip"
We stayed here for two nights while visiting D.C. It's close to old town Alexandria and the metro stop was only a 5 minute walk away which was nice. Breakfast was good, but the hours were not displayed in noticeable areas so we did not know that breakfast ended earlier on the weekdays. Aside from missing out on one breakfast, we enjoyed our stay here […] and we would stay here again in the future. Read moreGenuine Hotels.com guest review
"No issues -Uneventful Stay"
Checked in late, stayed for one night. No problems. Free parking.Genuine Hotels.com guest review
"Great value in Alexandria"
I attended a conference in downtown Alexandria and stayed here because the conference hotel was $220/night, and didn't even include internet access. This Courtyard was in a good location for me (I could walk to the conference), was clean, and had very friendly staff. Check-in and check-out were extremely fast.Genuine Expedia guest review
"Very nice hotel in mid Old Town Alexandria"
We loved the "mini" suites in this hotel. The bed was the best night's sleep we had had in awhile. I plan to purchase the bedding on line. It was pretty, pure white with 4 big fluffy pillows we just sunk into after a long day touring DC. We would stay there again in NY minute. They take pets, a big deal for us.Genuine Expedia guest review
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